Name: Tax Defense Network
Rating: 4.7

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Charles Roetz Woodstown, NJ

I was duped and misled see you in court have a nice day!!!!!!!!

3 years ago

Reply from Tax Defense Network

Hello, Charles. We are very sorry to hear you are dissatisfied with our services. It appears you have questions regarding your provided resolution and we would be more than happy to discuss this information with you. It's extremely important to us that you are satisfied with your experience and fully informed of the resolution options specific to your circumstances. Your concerns have been escalated to our management team to review. We will be contacting you soon and look forward to addressing any other questions or concerns you may have.

May. 17th, 2021

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Michael Allison Des Moines, IA

Hard to reach representatives and get feedback.

4 years ago

Reply from Tax Defense Network

Hello, Michael. Thank you for your feedback about your experience. We are sorry to hear that you've experienced difficulty communicating with your servicing representatives during your time with us. We take this matter very seriously and will be escalating your concerns to our management team for review. We will be following up with you soon to review changes to improve your experience moving forward. We look forward to speaking with you and improving your perception of our company and services.

Mar. 18th, 2021

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Brad McNeill Houston, TX

Ineffective, slow, non-communicative and they charge up front.

4 years ago

Reply from Tax Defense Network

Hello, Brad. Thank you for your feedback regarding your experience. We're saddened to see that you are unhappy with your services thus far. We understand that resolving tax concerns can be a long and frustrating process. Please know that we work as quickly and efficiently as possible. Each case is unique and so is each solution. So, it's important to consider unforeseen factors while reviewing any delays in your tax resolution. Tax Defense Network also understands that our clients have different financial needs, so we do provide a variety of payment options to assist our clients when possible. We sincerely apologize if these options weren't provided or did not fit what you were needing at the time. To discuss your case in more detail, we will be following up with you soon. We hope to speak with you and resolve any other concerns that you may have. Creating a better experience for you is extremely important to us and we will do everything possible to improve in the future.

Mar. 4th, 2021

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Michael Everett

Very slow and hardly no contact unless forced

4 years ago

Reply from Tax Defense Network

Mr. Everett, Thank you for your feedback. We always strive to get our clients into the best resolutions possible based on the individual situation. The IRS and states are very slow moving with these type of cases, especially during Covid and it can certainly add to an already stressful situation. Please contact us if you have any questions regarding your resolution.

Sep. 25th, 2020

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Brian Evison8

Taking my money every month but not providing services.

4 years ago

Reply from Tax Defense Network

Mr. Evinson. I will have our management team reach out to you to go over your case. What would be the best way to reach you?

Aug. 7th, 2020

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Honest person taken advantage of

Very dishonest company. Complete was of money. Did not negotiate at all.

6 years ago

Reply from Tax Defense Network

We never want our clients to feel as if they were taken advantage of. Please contact us at 888-829-0563 so we can look into this further.

Mar. 20th, 2019

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Corey

Very misleading in their work, too much non communication, very unprofessional

6 years ago

Reply from Tax Defense Network

Corey,

I am sorry to hear that this was your experience. We strive to make sure our clients never feel this way. Please contact us at 888-829-0563 so we can look into this further.

Feb. 22nd, 2019

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Dennis Wade

Takes to long to get accurate information to perform quests

6 years ago

Reply from Tax Defense Network

Dennis,

I am sorry to hear this. I will pass this information along to ensure that this issue is resolved across the board.

Feb. 26th, 2019

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student loans

They took too long to respond and didn't help me get my loans consolidated.

6 years ago

Reply from Tax Defense Network

I am sorry to hear this. I would like to look into your case further and see what the hold up was on getting you the communication and resolution. Please contact us at 888-829-0563.

Feb. 26th, 2019

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Michele Fort Wayne, IN

They took a long time to get things situated and was very costly.

6 years ago

Reply from Tax Defense Network

Michele,

I am sorry to hear this. We would like to hear more about your experience. Please contact us at 888-829-0563.

Feb. 13th, 2019

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Never use Tax Defense Network Dunedin, FL

They did not seem to know what they were doing. Very inaccurate returns.

6 years ago

Reply from Tax Defense Network

This is very serious. We would like to hear more about this. Could you please contact us at 888-829-0563?

Jan. 22nd, 2019

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Julia Orlando, FL

They do a good job but I've asked them questions that were never answered.

6 years ago

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Emprise Tracy, CA

I thought they would help, but they didn't do anything for my situation.

6 years ago

Reply from Tax Defense Network

Emprise,

I am sorry to hear this. We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 19th, 2018

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Unsatisfied

They did nothing but set up a payment arrangement and dont return phone calls

6 years ago

Reply from Tax Defense Network

Please contact us at 888-829-0563 so we can look into this further and get you answers.

Dec. 18th, 2018

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mayra taylor Weaverville, NC

have not done the job requested haver not provided me with any solutions

6 years ago

Reply from Tax Defense Network

Mayra,

Please contact us at 888-829-0563 so we can assist you. We can answer any question you may have.

Dec. 18th, 2018

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Anonymous Selbyville, DE

paid over 2,000. for their service and I still had my salary attached 100 %

6 years ago

Reply from Tax Defense Network

Anonymous,

Could you please contact us at 888-829-0563? We would like to discuss this in further detail.

Dec. 21st, 2018

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Jack Fairburn, GA

Can't seem to ever speak to a case manager you're assigned

6 years ago

Reply from Tax Defense Network

Jack,

We would love to discuss this in more detail. Please contact us at 888-829-0563

Dec. 21st, 2018

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Micheal Boise, ID

They didn't do anything. I haven't seen any results and they charge you.

6 years ago

Reply from Tax Defense Network

Michael,

Please contact us at 888-829-0563. I want to make sure we can get you answers and see where your case is at in the process.

Dec. 18th, 2018

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James Riddle

Unwillingness to schedule payments to suit budget.

6 years ago

Reply from Tax Defense Network

James,

Please contact us at 888-829-0563 so we can learn more about this. We never want our clients to feel like we are putting them in a worse situation.

Dec. 12th, 2018

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Gail

They didn't help me. I could have done the same thing and saved myself$5,000

6 years ago

Reply from Tax Defense Network

Gail,

We would love to discuss this in more detail. Please contact us at 888-829-0563

Dec. 21st, 2018

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Diane Toledo, OH

To expensive with out getting a reduced price from the irs

6 years ago

Reply from Tax Defense Network

Diane,
We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 21st, 2018

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Gina Joppa, MD

When they didn't do what they promised to do, they wouldn't give me a refund.

6 years ago

Reply from Tax Defense Network

Gina,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 21st, 2018

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disappointed

i was passed to approximately 8 associates

6 years ago

Reply from Tax Defense Network

Disappointed is understandable. We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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none

communication to customers is terrible in every way possible..

6 years ago

Reply from Tax Defense Network

None,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Ryan M

Pathetic compnay. Robbed me of $2400 and added 2 years of interest to my bill!

6 years ago

Reply from Tax Defense Network

Ryan,

Thank you for your review and choosing us to assist with your matter. We would like to discuss this further. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Natalie Rodriguez

they have not been helpful regarding by tax needs at all.

6 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Ashley sucks Arlington, VA

Poor customer service. Third party participant. Not worth the money

6 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563. This doesn't sound like us at all.

Dec. 31st, 2018

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Michael Johnston Mankato, MN

Terrible service. They created more problems than they solved.

6 years ago

Reply from Tax Defense Network

Michael,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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amy brown Woodland Park, CO

they have botched the reason i called and promised results that will never come

6 years ago

Reply from Tax Defense Network

Amy, would you be willing to discuss in more detail? Please contact us at 877-856-5118 to discuss. I have also sent you a private message with more information.

Jul. 16th, 2018

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Anonymous Rancho Cordova, CA

because of customer service/personal reasons

6 years ago

Reply from Tax Defense Network

Our apology for your experience. Please call 877-856-5118 so that we can address these issues. I have also sent you a private message. Thank you.

Jul. 16th, 2018

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Liza J Dayton, OH

Bad & slow service, didn'''t do everything they promised

6 years ago

Reply from Tax Defense Network

We are sorry that this was your experience, please contact us directly at 877-856-5118 if you wish to discuss in more detail.

Jun. 6th, 2018

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Anonymous West Bloomfield, MI

They over promise and seriously under deliver.

6 years ago

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Disappointed, believed the lies

Poor service - they did not do anything to assist me but charged $4000

6 years ago

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Anonymous

Poor customer service they didn't not assist me the best way they know how

6 years ago

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Anonymous

Tax Defense network did not deliver what they said they would do for me -

6 years ago

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Evette

Great, go with Michael W, he's quick and very professional

1 year ago

Reply from Tax Defense Network

Thank you for your incredibly kind words for our TDN team! It's been a pleasure working with you to resolve your tax matters.

Apr. 2nd, 2024

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jodi olejar Nashville, TN

Michael W has helped me solve tax issues

1 year ago

Reply from Tax Defense Network

We're thrilled to hear that your representative made this such a positive and reassuring experience for you, Jodi! We appreciate your business and this great feedback.

Jul. 24th, 2023

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Steven “cryoman” Melek Pittsburgh, PA

nice job and nice people.Very timely with updates

2 years ago Edited January 31, 2023

Reply from Tax Defense Network

Thank you for this great feedback, Steven. We hope you continue to think of us for your future tax filing needs!

Jan. 29th, 2023

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Matthew Howell Macon, GA

Took care of my needs while making me feel at ease

2 years ago

Reply from Tax Defense Network

Hello, Matthew. We're happy to have provided you with such a reassuring experience. Thank you for choosing Tax Defense Network to assist you!

Oct. 7th, 2022

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Walt Gordon

Denise F was on her job I highly recommend there services

2 years ago

Reply from Tax Defense Network

Walt, thank you for this wonderful feedback about our TDN team! We're thrilled to have earned your recommendation for our services.

Sep. 19th, 2022

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Priscilla Williams Los Angeles, CA

Excellent service. Very nice people . hoghly recommend

2 years ago

Reply from Tax Defense Network

Priscilla, we're always happy to see our clients praise our team and services. Thank you for your recommendation!

Jun. 15th, 2022

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Henry Beards Atlanta, GA

Outstanding knowledge and Guidance. Jane was excellent

2 years ago

Reply from Tax Defense Network

Thank you for this incredible feedback for our TDN team, Henry!

May. 16th, 2022

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Gene Nix Houston, TX

Works fast. Great help all through the process.

3 years ago

Reply from Tax Defense Network

Thank you for taking the time to leave this feedback, Gene. We are happy to hear our tax specialists provided you with a positive and reassuring experience!

Mar. 25th, 2022

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Chirkra Harrell Phenix City, AL

Attitude and determination Mrs Monica was excellent

3 years ago

Reply from Tax Defense Network

Hello, Chirkra. We're happy to hear that you had a positive experience with Monica and Tax Defense Network. Thank you for choosing TDN to assist you!

Dec. 1st, 2021

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Adam Hanson Hastings, MN

Nice staff, easy to communicate with and get documents submitted

3 years ago

Reply from Tax Defense Network

Adam, we appreciate your positive feedback and are happy to have provided a satisfactory resolution to your tax concerns!

Nov. 29th, 2021

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Joseph Pahoa, HI

John was very helpful and was prompt on his replies.

3 years ago

Reply from Tax Defense Network

Joseph, we are happy to hear you are pleased with your results and our services. Thank you for taking the time to leave this feedback!

Oct. 28th, 2021

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Lenny Burden The Bronx, NY

Richard M was excellent. He helped me through the process.

3 years ago

Reply from Tax Defense Network

Hi, Lenny. We're glad to hear that Richard made this a positive experience for you. We sincerely appreciate your feedback and are happy to have been able to assist you!

Oct. 5th, 2021

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feeney1 Warren, MI

I best liked the timeliness of the responses.

3 years ago

Reply from Tax Defense Network

We are happy to hear you are pleased with your results and our services. Thank you for taking the time to leave this feedback!

Oct. 5th, 2021

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Steven Hodgson New Caney, TX

Overall communications was great. Heather did an outstanding job.. Steve H

3 years ago

Reply from Tax Defense Network

Hello, Steven. Thank you for your kind words. We're glad that Heather and Tax Defense Network were able to assist you!

Jul. 21st, 2021

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Barbara Grundy Springfield, MO

They were very helpful. They put my mind at ease.

3 years ago

Reply from Tax Defense Network

Hello, Barbara. We're happy to have provided such a reassuring and positive experience for you. Thank you for choosing Tax Defense Network to resolve your tax concerns!

May. 7th, 2021