Name: Tax Defense Network
Rating: 4.7

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Verified Customer

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Carson McGee

Never call me back. Company never follows thru.

6 years ago

Reply from Tax Defense Network

We never want our clients to feel this way or that they're not a priority. Please contact us at 888-829-0563 so we can correct this.

Dec. 12th, 2018

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LEWIS BYERS

Poor customer service Poor communication

6 years ago

Reply from Tax Defense Network

Lewis,

That's not what we like to hear. Please contact us at 888-829-0563 so we can correct this.

Dec. 14th, 2018

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The whole company

Communication is poor for the thousands of dollars paid.

6 years ago

Reply from Tax Defense Network

Communication is key and if we are not providing that for you, we would like to hear more to better ourselves. Please contact us at 888-829-0563.

Dec. 17th, 2018

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Beatrice

not one thing has been accomplished in 7 months

6 years ago

Reply from Tax Defense Network

Beatrice,

That's not what we like to hear. Please contact us with more information at 888-829-0563 so we can look into this.

Dec. 14th, 2018

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Verified Customer

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E. D S

Didn't help me at all .just left me with a lawyer fee.

6 years ago

Reply from Tax Defense Network

Please reach out to us at 888-829-0563. This definitely sounds suspicious and we would like to correct it.

Dec. 17th, 2018

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Michael regan Clifton Heights, PA

Lack of communication between client and representative.

6 years ago

Reply from Tax Defense Network

Mike, my apology to you for these issues. Would you be willing to discuss in more detail? Please contact us at 877-856-5118 to discuss. I have also sent you a private message with more information.

Jul. 16th, 2018

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Sharon Hartwell

Poor representation and lack of communication

6 years ago

Reply from Tax Defense Network

Sharon,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Ronald Landrum Neosho, MO

They did nothing to solve my tax problem.

6 years ago

Reply from Tax Defense Network

Ronald, please contact us at 877-856-5118 to discuss your case in more detail. I have also sent you a private message. Thank you.

Jul. 16th, 2018

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Not worth it Portsmouth, VA

Didn't review all possible opinions for paying the irs.

6 years ago

Reply from Tax Defense Network

We hate to hear this was your experience with Tax Defense Network. If you would contact us directly at 877-856-5118 one of our Client Solutions Representatives will help to review your concerns.

Jun. 6th, 2018

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Anonymous

I paid to provide a service for me n got no results

6 years ago

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Jack Aubrey

Poor client service and 2 errors on my Oregon tax return.

6 years ago

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oscar

I'm paying more a month than I was paying

7 years ago

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Jammie Benoit Orlando, FL

I want to thank Kevin B for all his hard work!

2 years ago

Reply from Tax Defense Network

Thank you for your positive feedback about your experience, Jammie. We appreciate the opportunity to assist you with your tax matters!

Feb. 1st, 2023

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najib mohamed Minneapolis, MN

It’s great people specially working with Monica G!

2 years ago

Reply from Tax Defense Network

Thank you for this great review, Najib! We're happy to have been your choice of tax resolution specialists!

Jun. 1st, 2022

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Dee Severn, MD

Carman was a great help. She explained everything.

3 years ago

Reply from Tax Defense Network

Hi, Dee. We're glad to hear that Carmen made this a positive experience for you. We sincerely appreciate your feedback and are happy to have been able to assist you!

Apr. 16th, 2021

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jgallaud New York, NY

so far so good. Brittany and Calvin have been forthright

5 years ago

Reply from Tax Defense Network

Hi jgallaud. We are so thankful to hear everything is going well. It means so much to us when we know we are on track and getting everything done to meet your expectations. You have a team of professionals standing behind you.

Feb. 12th, 2020

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Ryan Kahoka, MO

Thank you John for your help and guidance

5 years ago

Reply from Tax Defense Network

Hi Ryan. It has been our pleasure to be assistance in all your needs. Even more, we are so happy John was able to give you the guidance to help you with your financial future. If ever you find we can help in the future, feel free to reach out to us.

Jan. 28th, 2020

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Matt R San Francisco, CA

I received excellent service ! Amber was great!

5 years ago

Reply from Tax Defense Network

Matt, thank you for letting Amber know she was excellent. We appreciate having you as our client and will be here for you now and always.

Sep. 18th, 2019

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Elmer Sanders Taylor, WI

Below standard communication, I had to beg and complain on multiple occasions for assistance with my case

5 years ago

Reply from Tax Defense Network

Elmer, thank you for taking the time to leave us your candid feedback. We are sorry to hear that your experience has been this stress filled. We would love the opportunity to discuss your experience, please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at . We look forward to making things right.

Jul. 9th, 2019

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Gadi Lum Sanford, NC

This was the worst decision I could have made. The company did not do what they claimed they could do. A total scam

5 years ago

Reply from Tax Defense Network

Gadi, I am sorry to hear the you've had such a negative experience. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or email us at . We look forward to making things right.

May. 3rd, 2019

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Janet Spartanburg, SC

My rep communicates with an attitude and does not include me in the actions that are going to take place

5 years ago

Reply from Tax Defense Network

Janet, thank you for your honest feedback. We would love to make it up to you and discuss the details of what can be done. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at . We look forward to making things right.

May. 6th, 2019

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Anonymous Newnan, GA

Initially seemed to be good, but once case was assigned to another agent...not sure yet...seems to double talk a little

6 years ago

Reply from Tax Defense Network

Anonymous,

We would like to hear more about your experience and why you're having these doubts. We are always looking for feedback to improve and we would like to do it earlier vs later. Please contact us at 888-829-0563.

Jan. 10th, 2019

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Minh Nguyen

Very polite, patient, explained everything I asked about

6 years ago

Reply from Tax Defense Network

This is great news. Thank you so much for your review.

Dec. 28th, 2018

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Anonymous

Their follow-up and communication leaves a lot to be desired.

6 years ago

Reply from Tax Defense Network

We are constantly trying to improve. I am sorry to hear that your experience wasn't as enjoyable as it should have been. If you're ever in need of help again, hopefully you will choose us.

Dec. 31st, 2018

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David Hall Las Vegas, NV

They charged me thousands of dollars and they really did nothing for me. They did what I could of done for free

6 years ago

Reply from Tax Defense Network

David,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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unhappy customer Gainesville, GA

know their business, but pushy about pay us first before we tell you anything

6 years ago

Reply from Tax Defense Network

We are extremely disappointed to hear this. We would love to discuss further, please contact us at 888-829-0563.

Nov. 26th, 2018

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JOJO Portland, OR

well I got hung up on and never back.. So right now not good

6 years ago

Reply from Tax Defense Network

Hi JOJO,
We are very sorry to hear that you were hung up on. We would love for you to call us back ASAP so we can undo what we have done.

Please call us at 888-829-6911

Oct. 25th, 2018

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Norma Jamison-Birks Alameda, CA

Clear and to the point ask to what I needed to do.

6 years ago

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Karen New York, NY

The worst company ever!!! Only there to take the money. They do NO work! DONOT HIRE THEM!SACE YOUR MONEY!

6 years ago

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unsatisfied Shelbyville, KY

high pressure when they think you are close to making a decision

6 years ago

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Stacy Gypsum, CO

Once I got assigned a case manager things went smoothly.

7 years ago

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Tee St Louis, MO

Informative pricey looking for something cost effective

7 years ago

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Anonymous Woodbridge, VA'

They went above and beyond to help with my situation

7 years ago

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Danielle Gould Santee, CA'

in the sales pitch is not exactly what occurred. A little misleading

7 years ago

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Unsatisfied Dade City, FL

Was told I would receive a call at 5:30 pm. Left work early to receive the call in private. Call never came.

7 years ago

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Lori Hege Winston Salem, NC

Great people to work with. They helped alot.

8 years ago

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Teckla Tavares Kailua, HI

It was fine. Need more customer communication

3 years ago

Reply from Tax Defense Network

Hello, Teckla. Thank you for taking the time to provide this review of your experience. We appreciate you informing us of this concern so we may create better client experiences in the future. Thank you again for this feedback and your business!

Aug. 9th, 2021

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Derrick Chambliss South Bend, IN

I got passed from one agency to another then to another. did not get any service.

5 years ago

Reply from Tax Defense Network

Derrick, I am sorry to hear that you have had such a rocky experience. Please reach out to us at at 888-829-0563 ext 611 or Email us at . We will make things right.

May. 7th, 2019

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Anonymous

They did not come through for me did not help me with my tax problem at all

6 years ago

Reply from Tax Defense Network

Anonymous,

I'd like to know your real name so I could look into your case further. We would like to come through for you if you'd give us the chance.

Dec. 28th, 2018

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Shantell

My case worker will not call back or respond.

6 years ago

Reply from Tax Defense Network

Could you please contact us at 888-829-0563? We will make sure you get your answers asap.

Dec. 28th, 2018

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Anonymous

Had 6-7 different people handle my account

6 years ago

Reply from Tax Defense Network

Anonymous,

We are sorry you are frustrated by this. We want to ensure that the best person handles your case throughout the entire process.

Dec. 31st, 2018

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Nobody.

They only proved what I owed and ended up costing me more money by their service charges.

6 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Jeffrey martin Oklahoma City, OK

They wanted money first didn't advise me that I wouldn't save more than the fee

6 years ago

Reply from Tax Defense Network

Jeffrey,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Thomas Dzema Allentown, PA

I'm about to pay my second payment of $800 tomorrow and your company has done nothing to help me!

6 years ago

Reply from Tax Defense Network

Hi Thomas,
We are looking into your case and will have someone following up with you shortly. We are extremely sorry that you are experiencing this.

Jul. 9th, 2018

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Unimpressed

After contacting them I received a series of pushy, overbearing sales calls

6 years ago

Reply from Tax Defense Network

We appreciate the feedback and would like to discuss in more detail, if you would, please contact us at 877-856-5118 so we can address your concerns.

Jun. 20th, 2018

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Anonymous Arcadia, CA

unprofessional seemed like a complete scam you should add 0 or negative ratings! Extremely BAD

6 years ago

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james freeberg Perham, MN

no communication at all agent signed me up ans went on vacation leaving me stranded

6 years ago

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no name Mount Olive, NC

because you were going to charge me 1,900 dollars for something i am doing my self

6 years ago

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Brian O'Neill Chattanooga, TN

Very quick to get you to sign up and pay. Then no response.

6 years ago

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Robbie B Flagstaff, AZ

Took 5 mo. to resolve. Bad commnicanion

4 years ago

Reply from Tax Defense Network

Hello, Robbie. Thank you for confirming your information and allowing us the opportunity to review your file. We are sorry to hear that you were dissatisfied with our services. We understand that the time needed to establish a resolution can be quite lengthy, but we can assure you that we work as quickly as possible to resolve tax concerns that may have taken years to accumulate. We appreciate your feedback and will certainly review the information provided. Thank you for assisting us in creating better client experiences.

Feb. 2nd, 2021