Name: Tax Defense Network
Rating: 4.5

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Doug Duncan Monroe, WA

The whole experience was positive from initial contact until TOTAL resolution of tax debt.

8 years ago

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Pam Cobble B M Goldwater A F Range, AZ

Robin and team did a great job for us. Would recommend their service for anyone!

8 years ago

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Greg M. Leesburg, VA

Totally unacceptable. They want payment up front and power of attorney (signed immediately) to cover all taxes between 1999 and 2017. What? I'm only interested in 2012 and 2013. Why all the other years?

8 years ago

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Stokes Los Angeles, CA

Job Well Done!!! T hank you, Tax Defense Network. You are the best company and are so good at your job.

9 years ago

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Jesse Prince Little Rock, AR

Was recommended Tax Defense Network from my brother. They had settled my debt in just under a year, saved me about two grand.

2 years ago

Reply from Tax Defense Network

Jesse, we're happy to hear that you're brother's recommendation of our company has lived up to your expectations. Thank you for this wonderful review and for choosing our team to assist you!

Jul. 26th, 2022

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Sonjia Spigner Bessemer, AL

To long to get answers and problems not solve

2 years ago

Reply from Tax Defense Network

Hello, Sonjia. Thank you for taking a moment to leave this feedback about your experience. If you have concerns about your completed services, our team would be more than happy to help! Give our Client Care Team a call today at (877) 856-5118 to discuss any remaining questions you may have about the resolution options provided to you.

Mar. 30th, 2022

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Ruben Aguilar Lovington, NM

The help wasn't as much as I was hoping for and took a long time to finish

2 years ago

Reply from Tax Defense Network

Hi, Ruben. Thank you for taking a moment to provide this feedback. We understand that working to resolve tax matters can take longer than expected, but we are truly disappointed to know that you felt our services weren't of value to you. If you would like to speak with our team about your account and what we've been able to accomplish for you, please give us a call directly at (877) 856-5118.

Mar. 4th, 2022

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mary hudson Amelia, OH

Lack of communication with 1st rep. and took too long

3 years ago

Reply from Tax Defense Network

Hello, Mary. Thank you for taking a moment to provide this feedback about your experience. We understand that working to resolve a tax matter can take longer than expected, but we can assure you that our team works as quickly as possible to establish our client's resolutions. We aim to update our clients as information becomes available and are sorry to hear that this process has impacted your perception of our services. Thank you again for providing this feedback. This information will assist our team in creating better client experiences moving forward!

Nov. 2nd, 2021

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Verified Customer

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Sara Mission, TX

They couldn't do anything to help me out with the Attorney General! I'm them for nothing!

3 years ago

Reply from Tax Defense Network

Hello, Sara. Thank you for providing this feedback about your experience. Our team has concerns regarding this information and has attempted to contact you regarding this matter. Unfortunately, we have not received a response and are unable to identify your account using the information provided.
To receive assistance for your concerns, we ask that you contact our Client Care Department directly at (877) 856-5118 to speak with our team today. We look forward to hearing from you and having a deeper conversation regarding your TDN experience.

Oct. 25th, 2021

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Verified Customer

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Rod Fresno, CA

Didn't do anything for me I actually had to complete the work with the irs myself

4 years ago

Reply from Tax Defense Network

Hi Rod, I would like to have our management reach out to you to go over these concerns. What is the best way to reach you?

Sep. 11th, 2020

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Verified Customer

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Raymond

I was hoping for better results from Tax defense Network.

4 years ago

Reply from Tax Defense Network

3. We would like to apologize for your negative experience and hope that you will give us a chance to make things right. One of our customer care representatives would like to discuss further. Please contact us at 877-856-5118 .

Jul. 24th, 2020

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Verified Customer

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Jeanara Green Lake Stevens, WA

Did not do as promised and stopped responding after my payment plan was complete.

5 years ago

Reply from Tax Defense Network

Jeanara, please allow us the opportunity to review your case once more and make things right. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at with your best contact information to reach you. Thank you for being our client.

May. 29th, 2019

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Verified Customer

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rippin rippoff

i had to do alll the work they did not do a tax compromise nor did the handle student loan

5 years ago

Reply from Tax Defense Network

This is unfortunate news. We would like to remedy this as best as we can. Please reach out to us at 888-829-0563.

Mar. 20th, 2019

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Verified Customer

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Jeff W. Hickory Hills, IL

The tax professional in charge of my case isn't concerned about what is best for me .

5 years ago

Reply from Tax Defense Network

Jeff,

I would like to get this situated for you asap. Can you please reach us at 888-829-0563 so we can re-assign your tax professional?

Mar. 5th, 2019

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Verified Customer

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Wilma B allard Whitewright, TX

Hard to contact-did not listen to me-did not help with tax problems

5 years ago

Reply from Tax Defense Network

Wilma,

I am so sorry to hear this. I would like to look into this further, please contact us at 888-829-0563.

Mar. 5th, 2019

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Anonymous

I would not recommend this service to anyone I know that is experiencing tax issues

5 years ago

Reply from Tax Defense Network

Anonymous,

We'd like to know why that is. Please contact us at 888-829-0563 so we can discuss further. We hope you can give us a second chance.

Feb. 22nd, 2019

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Verified Customer

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Mr Lackey

poor communication and closed my case without final resolution

5 years ago

Reply from Tax Defense Network

Mr. Lackey,

I went to look further into your case but I do not have your first name. Please contact us at 888-829-0563 so we can assist.

Feb. 26th, 2019

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Verified Customer

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Sharon H

MIke T has always been available to answer my questiopns and provide the help I need!

5 years ago

Reply from Tax Defense Network

Sharon,

I am happy to hear that. I would like to hear more as to why only 1 star though. Please contact us at 888-829-0563 for more details. We are always looking for feedback to improve.

Jan. 9th, 2019

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Verified Customer

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Anonymous Maple Hill, NC

They didn't do a very good job paying off my taxes. They don't return phone calls or emails.

5 years ago

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Verified Customer

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Frustrated Vancouver, WA

After you pay your money, nobody ever contacts you. I haven't had any tax relief from them.

5 years ago

Reply from Tax Defense Network

Joyce,

This is unacceptable. Please reach out to us at 888-829-0563. We would like to get this corrected.

Dec. 17th, 2018

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Verified Customer

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Deborah

They haven't resolved anything yet. They have not communicated with me satisfactorily.

5 years ago

Reply from Tax Defense Network

Deborah,

Please contact us at 888-829-0563 so we can fix this.

Dec. 14th, 2018

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Verified Customer

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Maxwell

The program takes months and months to make any progress

5 years ago

Reply from Tax Defense Network

Maxwell,

I wish we could complete cases in one day but that is not realistic. We want to ensure that you case is being handled with care and attention. If you contact us at 888-829-0563 we can give you some answers.

Dec. 14th, 2018

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Verified Customer

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Nothing

Not very responsive and not giving the best

5 years ago

Reply from Tax Defense Network

Nothing isn't our goal. Please contact us at 888-829-0563 so we can better assist you.

Dec. 14th, 2018

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Dissatisfied customer

Poor communication and I was never shown how much relief was given. I still owed the same amount

5 years ago

Reply from Tax Defense Network

Please contact us at 888-829-0563 so we can look into this further. Thank you for your review.

Dec. 17th, 2018

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Verified Customer

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Betty Jacksonville, FL

Minh N is fine but last agent was unresponsive

5 years ago

Reply from Tax Defense Network

Betty,

Please contact us at 888-829-0563. We would like to know who your last agent was so we can make them better.

Dec. 17th, 2018

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Verified Customer

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Michael Hunt Fairplay, CO

They said they could help me but just cost me $3000 more and added no real value

5 years ago

Reply from Tax Defense Network

Michael,

Please reach out to us at 888-829-0563. I would like to look further into your case to see what needs to be done.

Dec. 17th, 2018

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Dreama Texas City, TX

Took my money, and did nothing for me. Would not ever recommend them to anyone Ever

5 years ago

Reply from Tax Defense Network

Dreama,

That's never what we want to hear. I would like to understand more of your reasons behind this and what we can do to correct it. Please reach out to us at 888-829-0563.

Dec. 17th, 2018

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DO not return calls

Poor follow takes too long to get a phone call returned

5 years ago

Reply from Tax Defense Network

I can make sure we fix that if you contact us at 888-829-0563.

Dec. 18th, 2018

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none Birmingham, AL

so expensive, and results are not as good as promised

5 years ago

Reply from Tax Defense Network

Would you please contact us at 888-829-0563 so we can look into this further? We always want to make sure that you leave us in a better position than before.

Dec. 18th, 2018

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Verified Customer

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PAR

They did not help with my issue and what they suggested I already knew. waste of money

5 years ago

Reply from Tax Defense Network

Par,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Verified Customer

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Dan Sandoval

No call back, 10-15 day response on emails, service is nothing like the first time I used them.

5 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563. Don't leave us just yet!

Dec. 31st, 2018

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Verified Customer

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none

Take too LONG and Don't give up-dates or return calls!!!!!!!

5 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Anonymous Kissimmee, FL

They didn't resolve my tax issue and I had my account handed off to more than one person

5 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Steve D. Brentwood, CA

They let me down with the IRS. Now I am stuck dealing with this on my own. Very dissapointing!

5 years ago

Reply from Tax Defense Network

Steve,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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James Sterling Heights, MI

They did not keep me informed about my progress and they didn't complete the task at hand.

6 years ago

Reply from Tax Defense Network

James,

We hate hearing that we didn't get back with you as we should've. Your feedback is very important to us. Thank you again for the review.

Nov. 16th, 2018

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Verified Customer

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Unsatisfactorily yours

Changed representatives too many times took way longer than promised

6 years ago

Reply from Tax Defense Network

We are sorry this was your experience with Tax Defense Network and would like to discuss further to ensure we did all we were able to do in order to help with your situation. Please contact us at 877-856-5118 and one of our Client Experience experts will be glad to review your case.

Jul. 9th, 2018

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Verified Customer

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patricia martinez Prineville, OR

didnt do anything but put me on a payment plan

6 years ago

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Verified Customer

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No good Kennedale, TX

Hard to get in touch with, they don't return calls and give conflicting information

6 years ago

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Verified Customer

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N.F. Crites

to many steps to obtain represitive assigned to account

6 years ago

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Verified Customer

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Anonymous

Unsatisfied with contact and my monthly payments.

6 years ago

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Verified Customer

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No Savings

They didn't help us reduce penalties at all, they made the same phone calls we could have made!

6 years ago

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Verified Customer

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Anonymous

Communications ignored once the payment transaction was completed

6 years ago

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Verified Customer

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Mario

I had to do everything myself, the job was not done and they just simply end the case.

6 years ago

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Verified Customer

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Kcrickd

Didn't really do anything I didn't already have. Way to much money for what I got.

6 years ago

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Verified Customer

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Eric W

They were very nice but were not able to get my bill down.

6 years ago

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James Cook

Dominique M prepared my tax returns without delay and very professionally.

1 year ago

Reply from Tax Defense Network

James, we're happy to have been your choice of tax preparation specialists. Thank you for your business and great feedback for our team!

Oct. 26th, 2023

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Stuart Shedd Frankfort, IN

Don't do it! It's been over a year without correspondence with my attorney Anthony C, yet they refuse to cancel my contract. They're definitely crooks.

2 years ago

Reply from Tax Defense Network

Our team has had an opportunity to speak with this client and has confirmed that he was under the impression that his case was still active. Our representative, however, performed and completed the contracted services some time ago. Our team has since spoken with this client, addressed his concerns, and will be proceeding with additional services to assist them further.

We understand that misunderstandings can occur and ask that any current or former clients with questions about their account contact our Client Care Team directly at (877) 856-5118 so we may assist them to the best of our ability!

Apr. 25th, 2022

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Wm Walker Los Angeles, CA

Great customer service. Friendly and professional. Great company!

2 years ago

Reply from Tax Defense Network

Thank you for this feedback about your TDN experience! It's been a pleasure assisting you.

Mar. 15th, 2022

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Hendarius Jernigan Kathleen, GA

I finally got a reasonable payment set-up from the irs. Thanks to Tax Defense.

2 years ago

Reply from Tax Defense Network

Hi, Hendarius. We are happy to hear you are pleased with your results and our services. Thank you for taking the time to leave this feedback!

Dec. 10th, 2021

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Marianna Hinchman Lake Jackson, TX

They were reassuring, informative, and solved problem. Thank you

3 years ago

Reply from Tax Defense Network

Hi, Marianna. We are so happy to hear that you were pleased with your results and with our services. We appreciate you taking the time to leave this feedback!

Aug. 4th, 2021