Name: Tax Defense Network
Rating: 5.0

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Sure Santa Fe, NM

Mishandled my case appallingly and lied repeatedly and failed to inform me or do the job or return my money

6 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563

Dec. 21st, 2018

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Ishrat Round Lake, IL

We've had a bad experience. They took money out and they couldn't do what they gave us as a committment.

6 years ago

Reply from Tax Defense Network

Ishrat,

We're sorry to hear that you had a bad experience. Please contact us at 888-829-0563 so we can look further into your case.

Dec. 18th, 2018

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Kevin Auburn, WA

They help us resolve our tax problem but I think it's way overpriced.

6 years ago

Reply from Tax Defense Network

Kevin,

I'm sorry to hear that you feel that way. I will pass along your feedback to see what we can do.

Dec. 18th, 2018

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Dewayne High Point, NC

I'm still paying them but they haven't touched my taxes.

6 years ago

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Mary Randallstown, MD

They haven't got anything resolved. I'm still having tax issues with all the money that I paid them.

6 years ago

Reply from Tax Defense Network

Mary,

Please reach out to us at 888-829-0563 so we can look into this. I would like to get you answers and see where the hold up in your case lies.

Dec. 17th, 2018

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Charles

The customer service and company did not do anything. They didn't help me get anything and I paid them a lot of money.

6 years ago

Reply from Tax Defense Network

Charles,

Please contact us at 888-829-0563. We would like to look into your case further.

Dec. 17th, 2018

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Waynenard San Francisco, CA

I called them last week but they still haven't gotten back to me.

6 years ago

Reply from Tax Defense Network

Oh no! Please call us at 888-829-0563 with your information so we can make sure that you're called.

Dec. 14th, 2018

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Ted Fresno, CA

They aren't very punctual. I don't think they do a very good job. The only time the call me back is to collect payment.

6 years ago

Reply from Tax Defense Network

Ted,

That is not what we stand for. Please reach out to us at 888-829-0563 so we can further assist.

Dec. 17th, 2018

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Friend

They are prompt and very helpful when there is a problem.

6 years ago

Reply from Tax Defense Network

Friend, great name!

Thank you for your review. I am happy to hear that we were able to help you.

Dec. 14th, 2018

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Barbara59

I was not given complete or follow up info when I orginally signed up and communication is not good.

6 years ago

Reply from Tax Defense Network

Barbara,

I'd like to hear more about this. Please contact us at 888-829-0563.

Dec. 14th, 2018

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Ms. Shantell Kight

Professional and prompt assistance of staff at all levels

6 years ago

Reply from Tax Defense Network

Thank you. This means a lot and we hope you are pleased with the outcome of your case.

Dec. 17th, 2018

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unhappy Magnolia, TX

2 years and I am in the same boat as when I started and they want more money while not completing the original request

6 years ago

Reply from Tax Defense Network

We're sorry to hear that this is the situation you're in. Please contact us so we can look into this further. Our number is 888-829-0563.

Dec. 17th, 2018

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sally Green Bay, WI

communication problems, i thought part of services was to also advocate for lower tax payment.

6 years ago

Reply from Tax Defense Network

Sally,

Your situation is very important to us. Please reach out at 888-829-0563 so we can better assist you.

Dec. 17th, 2018

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Anonymous Millville, PA

They didn't do anything to defend us, just took our money and then told us that there was nothing they could do.

6 years ago

Reply from Tax Defense Network

Anonymous,

Our job is to defend you. If you feel otherwise, we would like to know why. Please reach out to us at 888-829-0563.

Dec. 17th, 2018

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Steve Gentry Van Nuys, CA

No communication, after they took the last payment they called saying we still had a outstanding balance

6 years ago

Reply from Tax Defense Network

Steve,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 21st, 2018

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Cindy San Martin, CA

Cause been tryti get a hold of someone about my case no answer??

6 years ago

Reply from Tax Defense Network

Cindy,

Thank you for your review and choosing us to assist with your matter. We would love to get your answers. Please contact us at 888-829-0563.

Dec. 21st, 2018

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Steve Cleveland, OH

Answered my questions and explained what was needed.

6 years ago

Reply from Tax Defense Network

Steve,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Melvin Omaha, NE

I'm still going through this with them, but they don't keep me informed.

6 years ago

Reply from Tax Defense Network

Melvin,

Please contact us at 888-829-0563 so we can get your answers. We never want you to feel mislead and misinformed.

Dec. 21st, 2018

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Jeffrey Hebron, IN

They basically took $2,000 away from me and didn't do anything. It was a horrible decision and a scam.

6 years ago

Reply from Tax Defense Network

Jeffrey,

We would love to discuss this in more detail. Please contact us at 888-829-0563. We are not a scam and would love the opportunity to make it right.

Dec. 21st, 2018

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Tim

Communication is horrible. No response from numerous phone calls/messages. Inexplicable billing charges.

7 years ago

Reply from Tax Defense Network

Tim,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Unhappy

My case has been passed around to 4 different people and have had to resend everything more than once

7 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563. Let us make your happy again.

Dec. 31st, 2018

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Rodney

Quality of service was poor. Communication was terrible. Had to resolve an issue myself with the IRS

7 years ago

Reply from Tax Defense Network

Rodney.

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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#wasteofmoney Loveland, CO

I had to fire them. They did nothing for me, horrible communication. F-!!! If I could give a zero star I would.

7 years ago

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Maxwell williams Ballston Spa, NY

Not the fastest at getting back to emails and phone calls

7 years ago

Reply from Tax Defense Network

I will pass this information along to try and improve across the board. Thank you for your feedback.

Dec. 31st, 2018

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Victor Argobright Marco Island, FL

No return calls. No responses to my email. Gave me the impression I was a nuisance

7 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563. Our customers are never a nuisance.

Dec. 31st, 2018

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Wth Elk Grove, CA

None of my Tax problems have been addressed. Everytime I turn in needed paperwork I get a new person to talk to

7 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Musicman Rocky Point, NC

I had to resend info over again several times

7 years ago

Reply from Tax Defense Network

Thank you for your review and choosing us to assist with your matter. I will pass your feedback along to our servicing team.

Dec. 31st, 2018

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Patricia Pasadena, TX

The communication is off a little, but they are trying.

7 years ago

Reply from Tax Defense Network

Patricia,

We will continue to do our absolute best to increase our performance. Thank you for your review.

Nov. 16th, 2018

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Jana Hales Corners, WI

You're really prompt and overall you do a really good job.

7 years ago

Reply from Tax Defense Network

Hi Jana,
We love hearing this! Thank you so much for leaving this great review. You rock!

Nov. 16th, 2018

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Robert Raleigh, NC

The customer service was very unprofessional. I regret having anything to do with this organization.

7 years ago

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Kimberly Antioch, TN

I feel like they don't get back with you exactly as I expected them to.

7 years ago

Reply from Tax Defense Network

Hi Kimberly,
We hate hearing that we didn't get back with you as we should've. Your feedback is very important to us.
Thank you again for the review.

Nov. 15th, 2018

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Edward Cleveland, OH

Good result. Spotty communication re status.

7 years ago

Reply from Tax Defense Network

Hi Edward,
We love hearing that you had great results. Thank you for the input on our spotty communication. Feedback, good or bad, is very important to us because it allows us to get better each day.

Oct. 31st, 2018

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Angela T Frankfort, KY

Very Effective but slow to get things going

7 years ago

Reply from Tax Defense Network

Hi Angela,
I am happy to hear that once we got things moving on our end that it was very effective.

Jul. 20th, 2018

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rodney Jackson, GA

good customer service... help me out of a took situation.

7 years ago

Reply from Tax Defense Network

Hi Rodney,
We are ecstatic to hear that we were able to handle this situation for you. Thank you so much for taking the time to leave a review for us as well.

Jun. 22nd, 2018

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Brady Memphis, TN

They were helpful, however, they did not do all they stated they would.

7 years ago

Reply from Tax Defense Network

Hello - we strive for 100% client satisfaction and we are sorry to here there may still be some open ended issues. Please contact us directly at 1-877-856-5118 and one of our Client Experience representatives would be happy to discuss in more detail.

Jun. 18th, 2018

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Lynne San Antonio, TX

I was helped out in my time of need in an efficient manner.

7 years ago

Reply from Tax Defense Network

Hi Lynne,
Speaking of time, thank you for taking the time to leaves us this wonderful review. We are so glad we were able to have these things taken care of for you.

Jun. 22nd, 2018

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Anonymous Fair Oaks, CA

I felt the cost was a too high. Deborah was extremely helpful .

7 years ago

Reply from Tax Defense Network

We appreciate the feedback and are happy to hear Tax Defense Network was helpful with your tax concerns.

Jun. 6th, 2018

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John E Cooper Jr Grants Pass, OR

I signed up when I was looking for something to get some of the pressure off me from the IRS. I haven't deal with anybody else so I thought they did a pretty good job for me. I'm satisfied because they did manage to get my monthly payments to the IRS lowered considerably. I was expecting that they were going to be able to settle my case for pennies on the dollar like you see advertised on TV, but I guess most of that that kind of advertising is pretty deceptive, the IRS is not inclined to be lowering what you owed but they will work with you very well to lower my monthly payment I have to pay.

7 years ago

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Dukedevil Greensboro, NC

They were polite, they were professional, easy to work with

7 years ago

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No name Summerton, SC

I thought it was a little to expensive for what they did

7 years ago

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Keegan Mosby Washington, DC

They were responsive and professional. Gave good service

7 years ago

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Mike Stout

I thought I was getting a bigger tax relief- all i rec'd was "garnich " relief

7 years ago

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Greg

I felt they did the minimum and didn't try to resolve for any savings

7 years ago

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Anonymous

I didn't get the services I felt I deserve for the price I paid for their assistance.

7 years ago

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Ms. Rogers

Efficient that word should sum up everything to me.

7 years ago

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Ms. Monique

They failed to do what I needed them to do and made my sitiation worse with the irs. I had to fix it myself

7 years ago

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Lesa

They are good, just a little hard to reach

7 years ago

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Anonymous Manchaca, TX

Was thinking they would not only settle my issues but also negotiate a reduced payback

7 years ago

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Kay

These folks were so easy to work with and made the whole process less stressful.

1 year ago

Reply from Tax Defense Network

We're happy to know that our team made this a positive and reassuring experience for you. Thank you for your business and this great feedback for our representatives!

May. 9th, 2024

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Sherri L Motto Memphis, TN

Awesome experience. Working with Jane C has been the best. I highly recommend them.

2 years ago

Reply from Tax Defense Network

We are grateful for the opportunity to work with you, Sherri. Thank you for your recommendation and this great feedback!

Dec. 9th, 2022