Name: Tax Defense Network
Rating: 4.9

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Verified Customer

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Douglas Trathowen Pittsburgh, PA

They did what we needed done, but communication seemed to be slow at times.

5 years ago

Reply from Tax Defense Network

Thank you for the feedback. We will certainly review this with your team. It is never our intention to keep you out of the loop.

Aug. 10th, 2020

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Kiera Adams Charlotte, NC

I was able to get into a new installment plan.

5 years ago

Reply from Tax Defense Network

Ms. Adams,
Thank you for letting us assist your with this matter and we appreciate you filling out this review for us.

Apr. 8th, 2020

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Reuben Raysor

Did not feel like I was being kept abreast of the process, or should I say during the process.

6 years ago

Reply from Tax Defense Network

Mr. Raysor - thank you for letting us know of your concern. I will have management reach out to you to go over your case in full detail.

Mar. 25th, 2020

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Sony Winnetka, CA

Take way too long for results... seems like they lag just to collect more monthly payments.

6 years ago

Reply from Tax Defense Network

Hi Sony. We are sorry to hear you did not get the results as quickly as you were looking for. I do not have enough information to look up your account. We would be glad to take a full review of your account to see what is going on. Please reach out to me at 888-829-0563 ext 165 so I can get additional information.

Feb. 17th, 2020

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Steve Digby Kyle, TX

Lack of personal attention, unanswered phone calls and emails.

6 years ago

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Lee Stoltz Hutchinson, MN

they were helpful , Irena B had helped anser questions

6 years ago

Reply from Tax Defense Network

Lee, it is our pleasure to be of service and thank you for taking the time to shout out our team. You are awesome!

May. 29th, 2019

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Verified Customer

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Elaine

Because it takes about up to 4 phone calls to get me questions answered.

6 years ago

Reply from Tax Defense Network

Elaine, thank you for your candid feedback. We are always looking to improve and with your help and specific feedback, we will. We look forward to the opportunity to make things better for you in the future.

May. 21st, 2019

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Lisa K

High level of profesionalism and customer service

6 years ago

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Nancy Bowen

Because it was difficult to get in touch with my tax advisor and took days for emails to be returned.

6 years ago

Reply from Tax Defense Network

Nancy, thank you for leaving us your honest feedback. We are always looking to get better and we apologize for your negative experience. We will do better moving forward.

May. 14th, 2019

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Robert

They were really good at helping me out with my student loan.

6 years ago

Reply from Tax Defense Network

Robert, Thank you for taking the time to leave your feedback. We would love to hear about the rest of your experience to see what areas we could improve upon. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at

May. 2nd, 2019

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Bad business

90% of my check was taken by the IRS. Within a month of tgis company doing nothing, they garnished my bank account too.

7 years ago

Reply from Tax Defense Network

I would like to hear more about your experience with us from the beginning. There may have been some miscommunication that we could clear up. Please contact us at 888-829-0563.

Feb. 22nd, 2019

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Verified Customer

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Michael Younger

Very good with the Tax people. They communicate very well.

7 years ago

Reply from Tax Defense Network

Hi Michael,
We are smiling ear to ear reading this review. We loving hearing great things about our employees. Thank you so much for your review and we are ecstatic to hear that you will be recommending us.

Nov. 14th, 2018

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None

I give a 0 to all, very disappointed with the service, I did not get the service as promised. Wasted my money ''''''

7 years ago

Reply from Tax Defense Network

We would like to discuss this further to see where the communication was lost. Please contact us at 888-829-0563.

Feb. 5th, 2019

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Anonymous Redding, CA

They never finished the job. I canceled them because I never heard from them again.

7 years ago

Reply from Tax Defense Network

I'm sorry to hear this. I wish we could have mended the relationship sooner to prevent this outcome.

Jan. 24th, 2019

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Marsha Mesa, AZ

They didn't do much for me. I paid a lot of money that I could've done myself.

7 years ago

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Rebecca Apex, NC

I felt like they were of no help to me and my husband. I tried to contact them but couldn't get a hold of anybody.

7 years ago

Reply from Tax Defense Network

Rebecca,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Eian

Signing up with them was a horrible decision. I got very little response from them. I ended up doing it by myself.

7 years ago

Reply from Tax Defense Network

Eian,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Katherine Sterling Heights, MI

The communication should be better and the instructions should be clearer.

7 years ago

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Disappointed Person

Just not an ethical company. Every person I talked to lied in some way. Only interested in making a sale.

7 years ago

Reply from Tax Defense Network

Please contact us at 888-829-0563. We would like to dig into your case to see where we failed and to correct it.

Dec. 18th, 2018

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mr. Amaya Temecula, CA

well, I did not save any money, they still make me pay all the taxes, so I really dont know what you did ,

7 years ago

Reply from Tax Defense Network

Mr. Amaya,

We can answer that. Please contact us at 888-829-0563.

Dec. 21st, 2018

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Raisinmom Six Mile, SC

Every time I needed to talk to them, it was a different person. Communication is not good

7 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563

Dec. 21st, 2018

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Never Use These Guys Jacksonville, FL

no return calls - asked for refund - got half - had to dispute the other half - no action ever taken

7 years ago

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Sure Santa Fe, NM

Mishandled my case appallingly and lied repeatedly and failed to inform me or do the job or return my money

7 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563

Dec. 21st, 2018

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Ishrat Round Lake, IL

We've had a bad experience. They took money out and they couldn't do what they gave us as a committment.

7 years ago

Reply from Tax Defense Network

Ishrat,

We're sorry to hear that you had a bad experience. Please contact us at 888-829-0563 so we can look further into your case.

Dec. 18th, 2018

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Kevin Auburn, WA

They help us resolve our tax problem but I think it's way overpriced.

7 years ago

Reply from Tax Defense Network

Kevin,

I'm sorry to hear that you feel that way. I will pass along your feedback to see what we can do.

Dec. 18th, 2018

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Dewayne High Point, NC

I'm still paying them but they haven't touched my taxes.

7 years ago

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Mary Randallstown, MD

They haven't got anything resolved. I'm still having tax issues with all the money that I paid them.

7 years ago

Reply from Tax Defense Network

Mary,

Please reach out to us at 888-829-0563 so we can look into this. I would like to get you answers and see where the hold up in your case lies.

Dec. 17th, 2018

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Charles

The customer service and company did not do anything. They didn't help me get anything and I paid them a lot of money.

7 years ago

Reply from Tax Defense Network

Charles,

Please contact us at 888-829-0563. We would like to look into your case further.

Dec. 17th, 2018

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Waynenard San Francisco, CA

I called them last week but they still haven't gotten back to me.

7 years ago

Reply from Tax Defense Network

Oh no! Please call us at 888-829-0563 with your information so we can make sure that you're called.

Dec. 14th, 2018

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Ted Fresno, CA

They aren't very punctual. I don't think they do a very good job. The only time the call me back is to collect payment.

7 years ago

Reply from Tax Defense Network

Ted,

That is not what we stand for. Please reach out to us at 888-829-0563 so we can further assist.

Dec. 17th, 2018

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Friend

They are prompt and very helpful when there is a problem.

7 years ago

Reply from Tax Defense Network

Friend, great name!

Thank you for your review. I am happy to hear that we were able to help you.

Dec. 14th, 2018

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Verified Customer

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Barbara59

I was not given complete or follow up info when I orginally signed up and communication is not good.

7 years ago

Reply from Tax Defense Network

Barbara,

I'd like to hear more about this. Please contact us at 888-829-0563.

Dec. 14th, 2018

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Verified Customer

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Ms. Shantell Kight

Professional and prompt assistance of staff at all levels

7 years ago

Reply from Tax Defense Network

Thank you. This means a lot and we hope you are pleased with the outcome of your case.

Dec. 17th, 2018

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unhappy Magnolia, TX

2 years and I am in the same boat as when I started and they want more money while not completing the original request

7 years ago

Reply from Tax Defense Network

We're sorry to hear that this is the situation you're in. Please contact us so we can look into this further. Our number is 888-829-0563.

Dec. 17th, 2018

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sally Green Bay, WI

communication problems, i thought part of services was to also advocate for lower tax payment.

7 years ago

Reply from Tax Defense Network

Sally,

Your situation is very important to us. Please reach out at 888-829-0563 so we can better assist you.

Dec. 17th, 2018

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Anonymous Millville, PA

They didn't do anything to defend us, just took our money and then told us that there was nothing they could do.

7 years ago

Reply from Tax Defense Network

Anonymous,

Our job is to defend you. If you feel otherwise, we would like to know why. Please reach out to us at 888-829-0563.

Dec. 17th, 2018

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Verified Customer

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Steve Gentry Van Nuys, CA

No communication, after they took the last payment they called saying we still had a outstanding balance

7 years ago

Reply from Tax Defense Network

Steve,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 21st, 2018

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Cindy San Martin, CA

Cause been tryti get a hold of someone about my case no answer??

7 years ago

Reply from Tax Defense Network

Cindy,

Thank you for your review and choosing us to assist with your matter. We would love to get your answers. Please contact us at 888-829-0563.

Dec. 21st, 2018

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Steve Cleveland, OH

Answered my questions and explained what was needed.

7 years ago

Reply from Tax Defense Network

Steve,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Melvin Omaha, NE

I'm still going through this with them, but they don't keep me informed.

7 years ago

Reply from Tax Defense Network

Melvin,

Please contact us at 888-829-0563 so we can get your answers. We never want you to feel mislead and misinformed.

Dec. 21st, 2018

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Jeffrey Hebron, IN

They basically took $2,000 away from me and didn't do anything. It was a horrible decision and a scam.

7 years ago

Reply from Tax Defense Network

Jeffrey,

We would love to discuss this in more detail. Please contact us at 888-829-0563. We are not a scam and would love the opportunity to make it right.

Dec. 21st, 2018

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Tim

Communication is horrible. No response from numerous phone calls/messages. Inexplicable billing charges.

7 years ago

Reply from Tax Defense Network

Tim,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Unhappy

My case has been passed around to 4 different people and have had to resend everything more than once

7 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563. Let us make your happy again.

Dec. 31st, 2018

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Rodney

Quality of service was poor. Communication was terrible. Had to resolve an issue myself with the IRS

7 years ago

Reply from Tax Defense Network

Rodney.

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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#wasteofmoney Loveland, CO

I had to fire them. They did nothing for me, horrible communication. F-!!! If I could give a zero star I would.

7 years ago

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Maxwell williams Ballston Spa, NY

Not the fastest at getting back to emails and phone calls

7 years ago

Reply from Tax Defense Network

I will pass this information along to try and improve across the board. Thank you for your feedback.

Dec. 31st, 2018

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Victor Argobright Marco Island, FL

No return calls. No responses to my email. Gave me the impression I was a nuisance

7 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563. Our customers are never a nuisance.

Dec. 31st, 2018

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Wth Elk Grove, CA

None of my Tax problems have been addressed. Everytime I turn in needed paperwork I get a new person to talk to

7 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Musicman Rocky Point, NC

I had to resend info over again several times

7 years ago

Reply from Tax Defense Network

Thank you for your review and choosing us to assist with your matter. I will pass your feedback along to our servicing team.

Dec. 31st, 2018

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Patricia Pasadena, TX

The communication is off a little, but they are trying.

7 years ago

Reply from Tax Defense Network

Patricia,

We will continue to do our absolute best to increase our performance. Thank you for your review.

Nov. 16th, 2018