Name: Tax Defense Network
Rating: 4.5

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JERRY PINSON Little Rock, MS

I went from owing around 10,000 for tax year 2016 to 21,000 and owing 7,000 for year 2017. Wow you really saved me alott of money on top of paying you guys 3,800. I could have done all that on my own all you did was file my taxes for those two years. Now I’m paying you 200 a month for 18 months and the irs 400 a month for who knows how long?

6 years ago

Reply from Tax Defense Network

Hi Jerry,

We hate hearing this. We would love to have a second chance to work this out with you. Please contact us at: 877-856-5118

Nov. 16th, 2018

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LEONARD DWARICA Guilford, CT

Your service has been excellent and all I contact with representative and I have been kept up to date on the progress

6 years ago

Reply from Tax Defense Network

Hi Leonard,
This review makes us smile. We love hearing that service has been excellent for you. Thank you so much for the review.

Nov. 15th, 2018

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Donald Dortch Springfield, LA

I was very impressed with what they had to offer, no betting around the bush told me what they could do, and how it would go.

6 years ago

Reply from Tax Defense Network

Hi Donald,
We may not make burgers but we are happy we were able to get you in and out with no problems. Thank you so much for the great review.

Oct. 25th, 2018

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Janet Scottsville, VA

So far, I am not pleased at all. They advertise that they can settle for pennies on the dollar. I am now told they cannot do that. I have paid the company money, I could have been paying towards my debt. Starting to research another company. I don't understand how this company has such a high rating.

6 years ago

Reply from Tax Defense Network

Janet, please contact us at 877-856-5118 to discuss and address these issues. Would like the opportunity to address and better understand what took place. Lee Singleton

Sep. 5th, 2018

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Michael charlebois Shelbyville, TN

I have paid almost $ 2,500.00 to tax defense network and having no resoultion as of yet , very frustrated at this point i have went through several tax analysis it is very hard to get a response and rhey will not refund your money i am about to just take matters into my own hands and deal with the irs myself .

6 years ago

Reply from Tax Defense Network

Hi Michael,

We are frustrated to hear that you have had this experience. We will be following up with you shortly. We appreciate your feedback.

Jul. 9th, 2018

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Jeremy

Called first time spoke with someone said my case could be taken. Lost connection with him never received a call back. Called twice told them what happened but guy I talked to first time wasn't available and would get in touch with me about. Three weeks later haven't heard anything. Obviously they don't want my business.

6 years ago

Reply from Tax Defense Network

We hate to hear that this was your experience with Tax Defense Network. If you would like, please contact us directly at 877-856-5118 so we can review and resolve this matter.

Jun. 14th, 2018

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Rachel Amarillo, TX

Because they were quick to call me and helping my father tremendously with his tax problem. Thank you

6 years ago

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Rick's

Very caring and sincere people. Great to have working for you. These folks are thorough and easy to talk to.

6 years ago

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Anna Simpson

inability to contact; no answer to emails;paperwork sent but they ask for it again 7 days later. Loan agreement contains charges that will be made that were not discussed or agreed to.

6 years ago

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Tim Moran Farmington, NY

I am neutral because I was just looking for information. However from the interaction I had I am unsure how this tax network would compare or be any better than any others.

6 years ago

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Anonymous

Untimely data collection... delayed conversing with client... repeated requests for same information... charged (twice) for (same) state tax completion ...

7 years ago

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TRSO Norcross, GA

Tax Defense is a great company! Saving Grace and Mercy... I am thankful for their support, expertise and customer service

7 years ago

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Paul Sims

The staff is very professional and will make sure u understand the process. I was very happy with staff and the quick resolution to my situation.

7 years ago

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Donna Hampton Cottondale, AL

I'm very pleased with the service that I was given. I would recommend them to everyone that need them.

7 years ago

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CHARLES ZEGZDRYN Tampa, FL

I was very impressed with tax defense network diane newton help me through the process thanks tax defense network.

8 years ago

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Nancy A. Clayton, NC

Absolutely worthless, after giving them over 4000.00 we are right back where we started. Was lied to on numerous occasions, totally miss represented their self. Would not recommend to anyone unless you want to give money away.

8 years ago

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Katie G

Tax Defense Network is a godsend! I don't know where our family would be without them, probably on the streets! Thank you for all that you do!

9 years ago

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Ashlyn Elwood Roswell, GA

Tax Defense Network has been great at helping alleviate my tax problems. They are super affordable, but I wish they had an online chat that you could use!

2 years ago

Reply from Tax Defense Network

Hello, Ashlyn. Thank you for this great feedback about your experience! We appreciate your suggestion and will certainly consider this as a communication option in the future.

May. 9th, 2022

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Evette

Great, go with Michael W, he's quick and very professional

7 months ago

Reply from Tax Defense Network

Thank you for your incredibly kind words for our TDN team! It's been a pleasure working with you to resolve your tax matters.

Apr. 2nd, 2024

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Verified Customer

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Larry Richard Hall Albany, OR

They were very easy to deal with and got the job done

2 years ago

Reply from Tax Defense Network

Larry, feedback like yours means so much to our team. Thank you for taking a moment to leave this feedback!

Apr. 22nd, 2022

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Verified Customer

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Melanie S Hamilton Julian, CA

they failed to remove an irs tax lien. I had a title co obtain the release. Tax Def network never got back to me

2 years ago

Reply from Tax Defense Network

Melanie, we are sorry to hear you are dissatisfied with your MoneySolver experience. When you are best available, please give our Client Care Team a call at (877) 856-5118. We would truly appreciate the opportunity to make things right!

Apr. 22nd, 2022

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Verified Customer

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Fred Mcrae Hamlet, NC

Wasn't happy with agreement with irs.Not sure they could have done anything different

2 years ago

Reply from Tax Defense Network

Hi Fred, we are sorry to hear that you are disappointed with your results. Our team will always establish the best option available to our clients, but we must stress that these options differ based on individual circumstances. We certainly wish that we could have done more to assist you in this matter. Although, we do appreciate you taking a moment to provide this feedback, as it will help our team to create more positive client experiences in the future!

Feb. 10th, 2022

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Verified Customer

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Chloe Nave Saint Louis, MO

Tax Defense was efficient and effective for me

3 years ago

Reply from Tax Defense Network

Hi, Chloe. Thank you for taking the time to rate your experience. We're happy to have been your choice of tax resolution specialists!

Oct. 26th, 2021

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Verified Customer

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Audrey Toth Clairton, PA

My taxes due was not reduced and still haven't received a refund for years 20, 21

3 years ago

Reply from Tax Defense Network

Hello, Audrey. Thank you for providing your feedback regarding your experience. While our team will always attempt to provide our clients with reductions when possible, not all of our clients qualify. We are sorry to hear this has impacted your perception of our services. To speak with our team about your specific tax matter and delays in your receipt of funds, please call our Client Care Team at (877) 856- 5118. We would be more than happy to discuss your tax matter in more detail.

Sep. 28th, 2021

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Verified Customer

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Vallerie Tecumseh, OK

Because they don't stay in touch to let me know what's going on

3 years ago

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Verified Customer

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Ian Picket Louisburg, NC

$3000 later and no results! Started paying to have my current taxes done and not a single contact about it yet!

3 years ago

Reply from Tax Defense Network

Hello, Ian. Thank you for bringing this matter to our attention. We are truly saddened to hear you are having difficulties communicating with our team regarding your tax concerns. We take these matters very seriously and have escalated this issue to our management team. We will be contacting you, as soon as possible, following a review of your account and services. We look forward to resolving this matter and continuing to assist you with your tax matters.

May. 7th, 2021

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Verified Customer

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Mark Lindley Brandon, MS

they dont call back they were to do my taxes properly and i have had IRS charge me for crap they should have done

3 years ago

Reply from Tax Defense Network

Hello, Mark. We are very sorry to hear you were dissatisfied with your resolution and services. We would never want our clients to feel that their service is incomplete. We will be reviewing your concerns with our management team and following up with you very soon. Thank you for this feedback and for providing us the opportunity to improve your experience.

Apr. 6th, 2021

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Verified Customer

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Jody Cantu

Lack of communication, poor follow through. I should have used the money I paid them to just try and settle it myself.

4 years ago

Reply from Tax Defense Network

Hi Jodi Cantu. We will have our client care department reach out to you to go over your concerns.

Oct. 23rd, 2020

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Verified Customer

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Douglas Trathowen Pittsburgh, PA

They did what we needed done, but communication seemed to be slow at times.

4 years ago

Reply from Tax Defense Network

Thank you for the feedback. We will certainly review this with your team. It is never our intention to keep you out of the loop.

Aug. 10th, 2020

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Verified Customer

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Kiera Adams Charlotte, NC

I was able to get into a new installment plan.

4 years ago

Reply from Tax Defense Network

Ms. Adams,
Thank you for letting us assist your with this matter and we appreciate you filling out this review for us.

Apr. 8th, 2020

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Verified Customer

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Reuben Raysor

Did not feel like I was being kept abreast of the process, or should I say during the process.

4 years ago

Reply from Tax Defense Network

Mr. Raysor - thank you for letting us know of your concern. I will have management reach out to you to go over your case in full detail.

Mar. 25th, 2020

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Verified Customer

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Sony Winnetka, CA

Take way too long for results... seems like they lag just to collect more monthly payments.

4 years ago

Reply from Tax Defense Network

Hi Sony. We are sorry to hear you did not get the results as quickly as you were looking for. I do not have enough information to look up your account. We would be glad to take a full review of your account to see what is going on. Please reach out to me at 888-829-0563 ext 165 so I can get additional information.

Feb. 17th, 2020

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Verified Customer

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Steve Digby Kyle, TX

Lack of personal attention, unanswered phone calls and emails.

5 years ago

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Verified Customer

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Lee Stoltz Hutchinson, MN

they were helpful , Irena B had helped anser questions

5 years ago

Reply from Tax Defense Network

Lee, it is our pleasure to be of service and thank you for taking the time to shout out our team. You are awesome!

May. 29th, 2019

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Verified Customer

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Elaine

Because it takes about up to 4 phone calls to get me questions answered.

5 years ago

Reply from Tax Defense Network

Elaine, thank you for your candid feedback. We are always looking to improve and with your help and specific feedback, we will. We look forward to the opportunity to make things better for you in the future.

May. 21st, 2019

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Verified Customer

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Lisa K

High level of profesionalism and customer service

5 years ago

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Verified Customer

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Nancy Bowen

Because it was difficult to get in touch with my tax advisor and took days for emails to be returned.

5 years ago

Reply from Tax Defense Network

Nancy, thank you for leaving us your honest feedback. We are always looking to get better and we apologize for your negative experience. We will do better moving forward.

May. 14th, 2019

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Verified Customer

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Robert

They were really good at helping me out with my student loan.

5 years ago

Reply from Tax Defense Network

Robert, Thank you for taking the time to leave your feedback. We would love to hear about the rest of your experience to see what areas we could improve upon. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at

May. 2nd, 2019

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Verified Customer

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Bad business

90% of my check was taken by the IRS. Within a month of tgis company doing nothing, they garnished my bank account too.

5 years ago

Reply from Tax Defense Network

I would like to hear more about your experience with us from the beginning. There may have been some miscommunication that we could clear up. Please contact us at 888-829-0563.

Feb. 22nd, 2019

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Verified Customer

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Michael Younger

Very good with the Tax people. They communicate very well.

5 years ago

Reply from Tax Defense Network

Hi Michael,
We are smiling ear to ear reading this review. We loving hearing great things about our employees. Thank you so much for your review and we are ecstatic to hear that you will be recommending us.

Nov. 14th, 2018

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Verified Customer

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None

I give a 0 to all, very disappointed with the service, I did not get the service as promised. Wasted my money ''''''

5 years ago

Reply from Tax Defense Network

We would like to discuss this further to see where the communication was lost. Please contact us at 888-829-0563.

Feb. 5th, 2019

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Verified Customer

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Anonymous Redding, CA

They never finished the job. I canceled them because I never heard from them again.

5 years ago

Reply from Tax Defense Network

I'm sorry to hear this. I wish we could have mended the relationship sooner to prevent this outcome.

Jan. 24th, 2019

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Verified Customer

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Marsha Mesa, AZ

They didn't do much for me. I paid a lot of money that I could've done myself.

5 years ago

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Verified Customer

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Rebecca Apex, NC

I felt like they were of no help to me and my husband. I tried to contact them but couldn't get a hold of anybody.

5 years ago

Reply from Tax Defense Network

Rebecca,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Verified Customer

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Eian

Signing up with them was a horrible decision. I got very little response from them. I ended up doing it by myself.

5 years ago

Reply from Tax Defense Network

Eian,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Verified Customer

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Katherine Sterling Heights, MI

The communication should be better and the instructions should be clearer.

5 years ago

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Verified Customer

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Disappointed Person

Just not an ethical company. Every person I talked to lied in some way. Only interested in making a sale.

5 years ago

Reply from Tax Defense Network

Please contact us at 888-829-0563. We would like to dig into your case to see where we failed and to correct it.

Dec. 18th, 2018

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Verified Customer

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mr. Amaya Temecula, CA

well, I did not save any money, they still make me pay all the taxes, so I really dont know what you did ,

5 years ago

Reply from Tax Defense Network

Mr. Amaya,

We can answer that. Please contact us at 888-829-0563.

Dec. 21st, 2018

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Verified Customer

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Raisinmom Six Mile, SC

Every time I needed to talk to them, it was a different person. Communication is not good

5 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563

Dec. 21st, 2018

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Verified Customer

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Never Use These Guys Jacksonville, FL

no return calls - asked for refund - got half - had to dispute the other half - no action ever taken

5 years ago