Name: Tax Defense Network
Rating: 4.9

star star star star star

Eunice Snellville, GA

They solved my tx. issue very quickly once they got my tax information

8 years ago

star star star star star

J green Vacaville, CA

Customer service was amazing and Katherine V was patient and kind.

8 years ago

star star star star_border star_border

Natalie Shuman Mobile, AL'

They were not able to reduce my taxes, therefore I did not recover any of their $ 3,000.00 plus fee.

8 years ago

star star star star star

Michelle McGrandy Spring Hill, FL'

Thing well as possible to help me So thank you for your services.

8 years ago

star star star_border star_border star_border

Joshua Broadway. Pecos, TX

They charged me over $5000 and didn't get my taxes down any from what was owed. I could have accomplished what they did by myself.

8 years ago

star star_border star_border star_border star_border

Christopher St John Pittsfield, MA

Had set up a phone appointment to finish speaking to the representative never received a call ....called twice after that date with no return call yet again! Waisted of time

8 years ago

star star star star star

Pamcakes Midland, GA

from the moment I called it was very easy and a much needed relief

8 years ago

star star star star star

scott bryant Mooresboro, NC

Communication is very good and their always very prompt very friendly.

9 years ago

star star star star star

Russ Johnson Colorado Springs, CO

The Team Did a great job and especially Wendy T for her help

9 years ago

star star star star star

Aracely Mitchum

Always friendly,always answered my questions, took good care of me

9 years ago

star star star star star

Elizabeth Vaden Jacksonville, FL

Diane Netwon was very helpful the entire way through the process.

9 years ago

star star star star star

Megan Weidle Akron, OH

They respond quickly and the customer service team seems to car a lot about their clients!

3 years ago

Reply from Tax Defense Network

We strive to provide exceptional experiences to our clients, so we're happy to hear we've exceeded your expectations. Thank you for leaving this feedback for our team!

Apr. 29th, 2022

star star star star star

Laura Mccall Marysville, CA

They helped me fix my errors on my taxes.. they are super friendly and work fast

3 years ago

Reply from Tax Defense Network

We're happy to have provided a satisfying resolution for your tax concerns. Thank you for your feedback, Laura!

Apr. 29th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Ricardo Ramirez

Nothing was done , it just increase what I was suspose to pay

4 years ago Edited January 10, 2024

Reply from Tax Defense Network

Hi, Ricardo. We're so sorry to hear you felt our services weren't of value to you. Based on your feedback, we see that you have concerns about your resolution. We would be more than happy to speak with you and discuss this matter in greater detail. We will be contacting you very soon and look forward to working towards a resolution for your concerns.

Dec. 14th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Joseph Easley Longview, TX

My experience was not good. Poor communications.

4 years ago

Reply from Tax Defense Network

Hello, Joseph. Thank you for taking a moment to provide this feedback about your experience. We take communication concerns very seriously as consistent communication is imperative to the progression of our client's cases. Our team appreciates you bringing this information to our attention. We will be reviewing this information internally to determine how we can best support our clients. Thank you again for your feedback and for assisting our team in creating better client experiences.

Oct. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Sean Gaarder Overgaard, AZ

I did most of the follow-up finding out what was going on for my defense

4 years ago

Reply from Tax Defense Network

Hello, Sean. Thank you for your feedback regarding your experience. We are saddened to know that you felt the communication on your case did not meet your expectations. Our team works to provide our clients with updates as soon as changes or new information becomes available. Resolving a tax debt can be a long process, especially considering the challenges that have impacted us all over the last year. Your feedback is important to us and we take your concerns very seriously. We appreciate you bringing this information to our attention, we will be reviewing this matter internally.

May. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Charles Roetz Woodstown, NJ

I was duped and misled see you in court have a nice day!!!!!!!!

4 years ago

Reply from Tax Defense Network

Hello, Charles. We are very sorry to hear you are dissatisfied with our services. It appears you have questions regarding your provided resolution and we would be more than happy to discuss this information with you. It's extremely important to us that you are satisfied with your experience and fully informed of the resolution options specific to your circumstances. Your concerns have been escalated to our management team to review. We will be contacting you soon and look forward to addressing any other questions or concerns you may have.

May. 17th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Michael Allison Des Moines, IA

Hard to reach representatives and get feedback.

5 years ago

Reply from Tax Defense Network

Hello, Michael. Thank you for your feedback about your experience. We are sorry to hear that you've experienced difficulty communicating with your servicing representatives during your time with us. We take this matter very seriously and will be escalating your concerns to our management team for review. We will be following up with you soon to review changes to improve your experience moving forward. We look forward to speaking with you and improving your perception of our company and services.

Mar. 18th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Brad McNeill Houston, TX

Ineffective, slow, non-communicative and they charge up front.

5 years ago

Reply from Tax Defense Network

Hello, Brad. Thank you for your feedback regarding your experience. We're saddened to see that you are unhappy with your services thus far. We understand that resolving tax concerns can be a long and frustrating process. Please know that we work as quickly and efficiently as possible. Each case is unique and so is each solution. So, it's important to consider unforeseen factors while reviewing any delays in your tax resolution. Tax Defense Network also understands that our clients have different financial needs, so we do provide a variety of payment options to assist our clients when possible. We sincerely apologize if these options weren't provided or did not fit what you were needing at the time. To discuss your case in more detail, we will be following up with you soon. We hope to speak with you and resolve any other concerns that you may have. Creating a better experience for you is extremely important to us and we will do everything possible to improve in the future.

Mar. 4th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Michael Everett

Very slow and hardly no contact unless forced

5 years ago

Reply from Tax Defense Network

Mr. Everett, Thank you for your feedback. We always strive to get our clients into the best resolutions possible based on the individual situation. The IRS and states are very slow moving with these type of cases, especially during Covid and it can certainly add to an already stressful situation. Please contact us if you have any questions regarding your resolution.

Sep. 25th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Brian Evison8

Taking my money every month but not providing services.

5 years ago

Reply from Tax Defense Network

Mr. Evinson. I will have our management team reach out to you to go over your case. What would be the best way to reach you?

Aug. 7th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Honest person taken advantage of

Very dishonest company. Complete was of money. Did not negotiate at all.

7 years ago

Reply from Tax Defense Network

We never want our clients to feel as if they were taken advantage of. Please contact us at 888-829-0563 so we can look into this further.

Mar. 20th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Corey

Very misleading in their work, too much non communication, very unprofessional

7 years ago

Reply from Tax Defense Network

Corey,

I am sorry to hear that this was your experience. We strive to make sure our clients never feel this way. Please contact us at 888-829-0563 so we can look into this further.

Feb. 22nd, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Dennis Wade

Takes to long to get accurate information to perform quests

7 years ago

Reply from Tax Defense Network

Dennis,

I am sorry to hear this. I will pass this information along to ensure that this issue is resolved across the board.

Feb. 26th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

student loans

They took too long to respond and didn't help me get my loans consolidated.

7 years ago

Reply from Tax Defense Network

I am sorry to hear this. I would like to look into your case further and see what the hold up was on getting you the communication and resolution. Please contact us at 888-829-0563.

Feb. 26th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Michele Fort Wayne, IN

They took a long time to get things situated and was very costly.

7 years ago

Reply from Tax Defense Network

Michele,

I am sorry to hear this. We would like to hear more about your experience. Please contact us at 888-829-0563.

Feb. 13th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Never use Tax Defense Network Dunedin, FL

They did not seem to know what they were doing. Very inaccurate returns.

7 years ago

Reply from Tax Defense Network

This is very serious. We would like to hear more about this. Could you please contact us at 888-829-0563?

Jan. 22nd, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Julia Orlando, FL

They do a good job but I've asked them questions that were never answered.

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Emprise Tracy, CA

I thought they would help, but they didn't do anything for my situation.

7 years ago

Reply from Tax Defense Network

Emprise,

I am sorry to hear this. We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 19th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Unsatisfied

They did nothing but set up a payment arrangement and dont return phone calls

7 years ago

Reply from Tax Defense Network

Please contact us at 888-829-0563 so we can look into this further and get you answers.

Dec. 18th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

mayra taylor Weaverville, NC

have not done the job requested haver not provided me with any solutions

7 years ago

Reply from Tax Defense Network

Mayra,

Please contact us at 888-829-0563 so we can assist you. We can answer any question you may have.

Dec. 18th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Selbyville, DE

paid over 2,000. for their service and I still had my salary attached 100 %

7 years ago

Reply from Tax Defense Network

Anonymous,

Could you please contact us at 888-829-0563? We would like to discuss this in further detail.

Dec. 21st, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Jack Fairburn, GA

Can't seem to ever speak to a case manager you're assigned

7 years ago

Reply from Tax Defense Network

Jack,

We would love to discuss this in more detail. Please contact us at 888-829-0563

Dec. 21st, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Micheal Boise, ID

They didn't do anything. I haven't seen any results and they charge you.

7 years ago

Reply from Tax Defense Network

Michael,

Please contact us at 888-829-0563. I want to make sure we can get you answers and see where your case is at in the process.

Dec. 18th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

James Riddle

Unwillingness to schedule payments to suit budget.

7 years ago

Reply from Tax Defense Network

James,

Please contact us at 888-829-0563 so we can learn more about this. We never want our clients to feel like we are putting them in a worse situation.

Dec. 12th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Gail

They didn't help me. I could have done the same thing and saved myself$5,000

7 years ago

Reply from Tax Defense Network

Gail,

We would love to discuss this in more detail. Please contact us at 888-829-0563

Dec. 21st, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Diane Toledo, OH

To expensive with out getting a reduced price from the irs

7 years ago

Reply from Tax Defense Network

Diane,
We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 21st, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Gina Joppa, MD

When they didn't do what they promised to do, they wouldn't give me a refund.

7 years ago

Reply from Tax Defense Network

Gina,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 21st, 2018

check_circle

Verified Customer

star star star_border star_border star_border

disappointed

i was passed to approximately 8 associates

7 years ago

Reply from Tax Defense Network

Disappointed is understandable. We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

none

communication to customers is terrible in every way possible..

7 years ago

Reply from Tax Defense Network

None,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Ryan M

Pathetic compnay. Robbed me of $2400 and added 2 years of interest to my bill!

7 years ago

Reply from Tax Defense Network

Ryan,

Thank you for your review and choosing us to assist with your matter. We would like to discuss this further. Please contact us at 888-829-0563.

Dec. 31st, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Natalie Rodriguez

they have not been helpful regarding by tax needs at all.

7 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Ashley sucks Arlington, VA

Poor customer service. Third party participant. Not worth the money

7 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563. This doesn't sound like us at all.

Dec. 31st, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Johnston Mankato, MN

Terrible service. They created more problems than they solved.

7 years ago

Reply from Tax Defense Network

Michael,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

amy brown Woodland Park, CO

they have botched the reason i called and promised results that will never come

7 years ago

Reply from Tax Defense Network

Amy, would you be willing to discuss in more detail? Please contact us at 877-856-5118 to discuss. I have also sent you a private message with more information.

Jul. 16th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Rancho Cordova, CA

because of customer service/personal reasons

7 years ago

Reply from Tax Defense Network

Our apology for your experience. Please call 877-856-5118 so that we can address these issues. I have also sent you a private message. Thank you.

Jul. 16th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Liza J Dayton, OH

Bad & slow service, didn'''t do everything they promised

7 years ago

Reply from Tax Defense Network

We are sorry that this was your experience, please contact us directly at 877-856-5118 if you wish to discuss in more detail.

Jun. 6th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous West Bloomfield, MI

They over promise and seriously under deliver.

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Disappointed, believed the lies

Poor service - they did not do anything to assist me but charged $4000

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous

Poor customer service they didn't not assist me the best way they know how

7 years ago