Name: Tax Defense Network
Rating: 4.4

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Stacey Clearwater, FL

I recently received a notice from the IRS that I owed money from 2014. I called the IRS asking for an explanation, they of course didn't want to explain only wanted me to pay up. I told them I would call them back. I contacted Tax Defense Network (extremely upset as I had never had this happen before) and spoke with a gentleman by the name of Jacob. He was EXTREMELY helpful and explained to me what the issue was on my 2014 tax return. He then told me his advise was to either enter into a payment plan, or pay the IRS in full, that I didn't require any service from his company. I am so impressed that he DID give me a free consultation, he was patient and very kind. And I'm VERY impressed he did not try to sign me up for something I didn't need. If I know of anyone that is in need of Tax services I will ABSOLUTELY recommend Tax Defense Network. Thank you Jacob and Tax Defense Network!!! You have wonderful employee's with awesome customer service. Thank you Thank you!!!

8 years ago

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Paul Lauersdorf Lawrence, KS

They were a God send.Mark Giles and his associates worked with me on my tax resolution.Any problems or should I say things I didn't understand Mark or one of his team would talk with me about it.If by chance they didn't have an answer they would check into it and get back with as quickly as possible. Their financial team helped with payment schedules and if my income got low they worked with me through those times. Overall I am VERY PLEASED with every aspect of Tax Defense Network's performance.I would HIGHLY recommend them to anyone with a tax debt problem. Once more thanks to Mark Giles and everyone at Tax Defense Network for helping lift my tax burden that I had carried for so long Thanks you

8 years ago

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Shannon Stokes

When we colonize deep space the first thing there going to do is set up mailboxes to make sure that the tax notices make there destination. If I lived on Mars, the IRS would have found me. I'm convinced of that. They found me once, shame on me. Tax Defense Network explained that if the tax debt was paid in monthly payments all this noise would stop. And I said BING! We have a winner! Because there's not a snowballs chance I can pay this in once massive block of cash. Payments I can do, and I'm doing it. Great service, good people. Happy with my solution and so is my scalp, since I've stopped pulling out my hair.

8 years ago

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Eva Burton

My husband and I are extremely happy with the understanding and compassion we received from everyone we spoke to at Tax Defense Network. This has been an incredibly hard year and a half and the IRS problem was the straw that broke the camel's back. Fortunately, we found this company on an internet search (!) and they agreed to give us a free consultation. It was obvious that we needed all the help we could get and they were very meticulous in explaining what needed to be done. Neither my husband nor myself are legal or tax savvy people, but the people we spoke with were explanatory without being condescending. We appreciate their kindness and applaud their efforts, which resulted in a very affordable payment for this horrendous tax debt. We recommend this company whole-heatedly.

8 years ago

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Shirley Gines

My account manager Marchell B. was the best customer service person one could everhope for: efficient, polite, and timely. The outcome is what I had planned for and she squired me through the process very well. THANK YOU!

6 months ago

Reply from Tax Defense Network

Thank you for highlighting your experience with Marchell! We're happy to have provided you with a 5-star experience during your tax resolution journey.

May. 9th, 2024

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Connie Dean

The first year I went through quite a few people over my case so communication was horrible but once Heather I took my case she kept the lines of communication open and although sometimes all of my questions were not answered in her responses, overall she was great to work with.

2 years ago

Reply from Tax Defense Network

Hello, Connie. Thank you for taking a moment to provide this feedback about your TDN experience. We are sorry to hear that you encountered servicing issues with your initial services but are happy to have turned things around. If you find that you still have questions concerning your services, please don't hesitate to give us a call!

Apr. 14th, 2022

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Louis and Karen Becerr

From the day I contacted them Richard M made me feel that he cared about our situation and made us feel at ease that they would handle our problem and he did.

2 years ago

Reply from Tax Defense Network

Thank you for this incredible feedback about your TDN experience! We hope you continue to think of us for your future tax filing needs.

Apr. 8th, 2022

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Joyce Nanpei

It took over 6 years to get my case resolved & even now I honestly don't know if my tax issue is resolved. Minimal to none communications from the people who were helping me except that 1 monthly email telling me they're still waiting to hear back from the IRS. I received back forms that they requested from me opened but nothing done to them, I requested a copy of the letter from the IRS that my caseworker said he received saying my case is deemed uncollectible, to this day, nothing. It is very disheartening. I'm with limited resources now, working making minimum wage yet I entrusted my IRS issue to your company and I'm basically just left hanging right now. So what do you people suggest I do?

2 years ago

Reply from Tax Defense Network

Hello, Joyce. Our team has provided many services for you since you began your relationship with our company four years ago. If you have concerns regarding your most recent experience, we would be more than happy to address your concerns. Please feel free to give our Client Care Team a call at (877) 856-5118 to discuss this matter in greater detail. We hope to hear from you and look forward to improving your perception of our services!

Apr. 8th, 2022

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Garry LaCombe Ashland, VA

The communication is horrible. They do not explain to you the process a since more than likely this is the first time going thru this but they assume you know I suppose. Messages don't get returned and I ended up feeling like I had been taken by a scam. Once I finally got ahold of a supervisor he was very good about explaining the entire process to me and what to expect. I just wish that had happened in the beginning.

2 years ago

Reply from Tax Defense Network

Garry, thank you for taking a moment to provide this feedback about your TDN experience. We aim to provide each client with a reassuring and positive customer journey, so we're disappointed to know that you experienced confusion about your services throughout this process. While we are happy to have been able to turn things around for you, we understand that we have room for growth. Thank you for providing this opportunity for us to do better!

Mar. 23rd, 2022

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Jason Chandler Saint Albans, NY

Although the attorney that assisted me was kind, I believe that they ultimately knew that there was nothing that could truly be done to help me and didn't simply explain that to me. Instead, I feel as though I was lead to believe that I was at least going to get some sort of deal with the IRS. In the end, im still in the same predicament, only now, I have an additional bill that I have to pay plus the IRS bill. Simply a waste of my money. I could have made a deal with the IRS by myself and saved myself $5000 that I am now paying this company.

2 years ago

Reply from Tax Defense Network

Hi, Jason. Thank you for taking a moment to provide this feedback about your TDN experience. Our team's processes, including our free consultations, exist to ensure our services will be of benefit to our clients. So, we are truly disappointed to hear you felt our services weren't of value to you.

While resolution options are typically limited, when given the availability of options, our clients have the opportunity to choose the one best suited to their needs. While we are sorry to hear you felt this resolution wasn't what you were hoping for, we are happy your representative provided you with a positive client experience along the way. Please feel free to contact our team directly at (877) 856-5118 should you have any questions or concerns about your resolution options. Our team is always here to help our clients to the absolute best of our ability.

Jan. 6th, 2022

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Elizabeth A Brace Wichita, KS

They said the $300+ per month would take care of the problem. Then they said the IRS would take $100 out each month for 3 years in addition. Now I'm getting letters from the Kansas IRS and I don't know if that's fixed or not. He did have us sign and return a form to represent us in Kansas

3 years ago

Reply from Tax Defense Network

Hello, Elizabeth. Thank you for providing this feedback regarding your experience and remaining concerns. Ensuring you have a thorough understanding of your services and resolutions is important to our team. To assist you in addressing this matter, we have escalated this concern to our management team, who will be contacting you very soon. Our team looks forward to speaking with you and addressing any remaining questions you may have.

Jul. 29th, 2021

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Leslie Allen Saint Paul, MN

I have been treated with the utmost respect by everyone I have come in contact with. The level of customer service is by far the best I have received in years!

3 years ago

Reply from Tax Defense Network

Leslie, we appreciate you taking the time to share your positive feedback with us. It was a pleasure helping you resolve your tax concerns and we hope that you come back to us for your future tax filing needs.

Jun. 2nd, 2021

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Kathryn Cicchirillo Greenbrier, AR

People were very nice and I was set up on a payment plan very quickly. The only thing that was disappointed is to pay the company more than the amount I was forgiven in interest from the IRS

3 years ago

Reply from Tax Defense Network

Hello, Kathryn. Thank you for providing your honest feedback about your experience. We are glad to hear that you were happy with our representatives and services. Though, we are saddened to hear you felt the services weren't of value to you. We will be reviewing this information to determine if there is anything else we can do to assist you moving forward. Thank you again for this feedback and for choosing Tax Defense Network to assist you.

May. 7th, 2021

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Ari Becker

After an unpleasant discussion with another tax service that refused my case, Tax Defense Network took the case despite the oddity of my case and resolved it successfully.

3 years ago

Reply from Tax Defense Network

Mr. Becker. Thank you for the positive review and we are thrilled that we were able to assist you and take this off of your plate.

Nov. 10th, 2020

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William R. White Jr.

With all of the tax reduction programs out here today ,I don't feel that I've recieved a fare consideration for a reduction program . Ever since my case has been resolved by your agency , I've reciened many calls stating , based on inf I ration I've given these other tax reduction agencies , if they can not reduce my tax liability I would recieve a full refund. Very attractive .

4 years ago

Reply from Tax Defense Network

Mr. White, Thank you for voicing your concern. We will have our client care department reach out to you.

Nov. 9th, 2020

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La Donna Tavernier

Initially I felt unsure of the choice I made, but after working with Tomika S i was made to feel that I was important and she had my best interest in mind.

4 years ago

Reply from Tax Defense Network

Thank you for the positive review. Our team takes great pride in helping people, just like you, find the best solutions for their tax problems. We are so happy that you were pleased with our service.

Oct. 21st, 2020

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Adam Salene

I was told they could assist me with lowering my total Tax Debt. I was led to believe this even after I shared my income. Only at the end was I told that if my income allowed full pay back of the taxes,with penalties and interest, they they could not help me. The general service was always good and responsive but the main reason I paid for their services was not as they advertised. services was not

4 years ago

Reply from Tax Defense Network

Mr. Salene, Thank you for your feedback. I will have our management team reach out to you.

Aug. 7th, 2020

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Forrest

Certainly don’t regret signing up because tax defense network helped us resolve our issues. We the exception of a couple of things, they get back to you right away.

4 years ago

Reply from Tax Defense Network

We really appreciate you taking the time to share your positive feedback with us. It was a pleasure helping you with your tax issue and we hope that you will continue to use us for your future tax filing needs.

Jul. 24th, 2020

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Beatriz Reguera Asturias

process is way tooo long...i have to be on top of everyone i speak to just to get my taxes done...from the person that i paid for the return to everyone involved...Heather has been the only person that is on top of my things...

4 years ago

Reply from Tax Defense Network

Hi Beatriz. Thanks for providing us your honest feedback as this will be areas we look at to make improvements. We are so happy to hear Heather was able to stay on top of this for you. We value you as a client and hope you will give us another try in the future.

Mar. 11th, 2020

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Zenaida Yorba Linda, CA

Sara really response right away on my email and phone calls she really explained how your case was being handle snd always update me on what's going on

4 years ago

Reply from Tax Defense Network

Hi Zenaida. We are so thrilled you took the time to leave such a wonderful review and give the shout out to Sara. She is a true asset to the company and we are glad it shows. She is very compassionate with her clients. Don't hesitate to reach out to us if we can be of further assistance.

Feb. 25th, 2020

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Christine Snohomish, WA

I was a little confused about the process, I was under the impression that I was talking to someone local, only to find out they were across country. We like talking face to face.

5 years ago

Reply from Tax Defense Network

Hi Christine. Thanks for taking the time to leave us your feedback. We hope your experience here at our Corporate Office was nothing short of exceptional. We do have smaller local offices but we do our best to match your situation with the person whom could best assist you. Feel free to reach out if there is anything else we can help with.

Oct. 8th, 2019

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Victor Matloff

The representatives assigned to me kept changing- I had 6 or 7 in total- no one stayed they kept moving on. Also, the representatives were only a go-between, not the tax agent who actually needed to take care of my needs and I had to get very curt, almost rude with the representatives in order to talk to the tax agent. I almost demanded a refund.

5 years ago

Reply from Tax Defense Network

Victor, thank you for your candid feedback. We are always looking to improve and with your help and specific feedback, we will. We believe in working as a team to ensure that you are getting the best service for your tax situation and for your experience. We fell short and will work to do better. Thank you for being our client.

May. 21st, 2019

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Elizabeth Keller

In the beginning when I first talked to Tax Defense I was under the understanding that my taxes would be taken care of but by the end of everything I found out that I have to wait a few more years before everything will be over and I already knew that after 10 years of each year owed that the IRS would possibly drop everything. So I am still going to have to look over my shoulder for several years.

5 years ago

Reply from Tax Defense Network

Elizabeth, we are sorry to hear that the results you received were not expected. Whenever you look over just remember that we are here and will be there for you, every time. Thank you for being our valued client. At any moment please feel free to reach out to us at 888-829-0563 ext 611 or Email us at

May. 21st, 2019

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Brenda Sonia New Orleans, LA

Team worked very hard in accomplishing a satisfactory outcome and end results. Always available when needed and made themselves available when needed.

5 years ago

Reply from Tax Defense Network

Brenda, you call we answer. Thank you for taking the time to let us know how we are doing. It was our pleasure to work for you towards getting you your desired results.

May. 14th, 2019

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Justina Payne

Tax Defense are true professionals, they have delivered on what ever they say they can do after reviewing your case. I will recommend Tax Defense 100%

5 years ago

Reply from Tax Defense Network

Justina, we live by the philosophy do as you say and say as you do. We are happy to have you as a part of our family. Thank you for being our client.

May. 14th, 2019

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Frederick

At the beginning, they were late with some communication but I am satisfied. Veronica Williams is very helpful, courteous, and quick to respond to emails and answered all my questions.

5 years ago

Reply from Tax Defense Network

Frederick, we will surely let Veronica know how much she was of help to you during your time with us. We appreciate your feedback and we are constantly working to get better across the board. Thank you for your honesty and time.

May. 2nd, 2019

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Steven L Oil City, LA

They always know how to answer my question and they did so within a reasonable time frame. They were helpful and I appreciate everything they've done for me.

5 years ago

Reply from Tax Defense Network

Steven, we value your feedback and are happy to hear that all your questions were answered fully and in a timely manner.

May. 2nd, 2019

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Anonymous Florence, SC

In the beginning, it was hard to talk to people and have them answer my questions. Every time they would change the person who was on my case. There was one lady there who was so aggressive asking me question after question. I told her I didnt' want to talk to her and I needed someone else. I was frustrated. And Tax Defense Network they told me that they would be able to reduce my debt with the IRS, which was not true. The only thing they helped me do was make payments to the IRS. I was disappointed because that's not what they had told me in the beginning. I wouldn't use their services again...I just want to be done with it.

5 years ago

Reply from Tax Defense Network

Anonymous,

Thank you for your feedback and I sincerely apologize for your frustrations. We would like to understand more about your experience, could you please contact us at 888-829-0563? Thank you.

Feb. 18th, 2019

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Beth

I have been stymied by tax debt for too long. Both David and Lori have been patient with my circumstances and continue to keep working on resolving my issues.

5 years ago

Reply from Tax Defense Network

Thank you so much for your review. We are happy to hear that you have had an enjoyable experience with us.

Jan. 9th, 2019

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Alonzo Gonzales, LA

They did save me some money. They did a good job for me and everything but I expected more but got less. I have trouble getting a hold of them, I could call and call and I wouldn't get a hold of them, that kind of bothered me a little bit.

5 years ago

Reply from Tax Defense Network

Alonzo,

I'm sorry you had a hard time reaching us. We would like to hear more about your experience, could you please contact us at 888-829-0563?

Dec. 21st, 2018

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Robert Seattle, WA

I would not do that again. Based on the results I would not use it or refer them. I had over payed my taxes by six thousand dollars, I wanted them to be able to reconcile instead they got me to pay a hundred dollars and it was not what they had committed to for me and in that thing. I was really counting on them. I have found that they are a group of individuals spread all over the country and that they work with each other but they're really not a concentrated company. At least in my experience I was calling different numbers all over and I don't think they understood my request.

5 years ago

Reply from Tax Defense Network

Robert,

Please contact us at 888-829-0563 so we can look into this further and explain our dynamics as a company.

Dec. 19th, 2018

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Jr. Hewitt, TX

We were desperate. The IRS did not agree to the terms of our tax reduction but that was beyond our control, I had an issue before I wasn't aware of. It is a good company. They were very helpful and they kept us in the loop. I got emails letting me know what the status was.

5 years ago

Reply from Tax Defense Network

Thank you for your review and choosing us to assist with your matter.

Dec. 19th, 2018

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Rodger Plymouth, IN

They have been good with me thus far. They've been very courteous and kind and they've tried to be very helpful. I think it could be a little cheaper.

5 years ago

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Rodger,

Thank you for you review and choosing us to assist with your matter.

Dec. 19th, 2018

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Johnnie Rochester, NY

I heard about on an advertisement on the radio. They didn't live up to the to either my expectations or what the problem they had promised. It was not a good decision. In fact I'm looking at the other Tax relief companies at the moment to see if I can get an additional systems from them. My experience with them as they put me in a very difficult position financially and there were times when I called three or four times in one day and sent multiple emails and got no response.

5 years ago

Reply from Tax Defense Network

Johnnie,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 20th, 2018

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John

I owed the IRS 3-5 times more in interest than what I really owed and they helped me out with it. They did a good job of getting in touch and answering questions.

5 years ago

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John,

Thank you for your review and choosing us to assist with your matter.

Dec. 19th, 2018

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Florencio Las Vegas, NV

The young man I spoke with was pleasant, knowledgeable, and sold me on their services. I have no reservations or second thoughts, I am very satisfied.

5 years ago

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Florencio,

Thank you for your review and choosing us to assist with your matter.

Dec. 19th, 2018

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Anonymous Beckley, WV

We were in constant communication and they made a plan for me and explained the specifics. They are very knowledgeable on tax and understanding as well.

5 years ago

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Anonymous,

Thank you for your review and choosing us to assist with your matter.

Dec. 19th, 2018

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Gabriella Ruiz Miami, FL

They're very friendly and easy to get along with and your questions are always answered. I'm still waiting for them to get back to me and tell me what's going on and I haven't heard anything yet. I think they're very courteous and they get back to you as soon as they possibly can.

5 years ago

Reply from Tax Defense Network

Anonymous,

I'd love to get you some answers but I need your name. Please contact us at 888-829-0563 so we can assist.

Dec. 21st, 2018

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Jalal Houston, TX

They do a good job. I've been working with the people and they've been so far so good. They have been very responsive with everything. If I have a question or some technical issue, they were very responsive.

5 years ago

Reply from Tax Defense Network

Jalal,

Great to hear! Thank you for your review.

Dec. 19th, 2018

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Cheryl Jackson Franklin, VA

Everyone was very much professional with me as if I was the only customer. They were so efficient and everything was done much faster than what I expected it to be.

5 years ago

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Cheryl,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Charles Head

There were billing issues from beginning I have had 3 different case workers in two months I have given all info requested, communication is miserable, the only progress made was made by a manager, I still owe as much as I ever did and that number has gone up since I hired tax defence in penalties, my monthly payment is 500.00$ per month plus what I pay tax defence 195.00 pre month, bottom line, I spent money on tax defence adding to my debt and would have been better off just dealing with the government my self

5 years ago

Reply from Tax Defense Network

Charles,

Please contact us at 888-829-0563 so we can better assist you. We never want out clients leaving us feeling as if they didn't receive the help they needed.

Dec. 18th, 2018

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Sarah Hood Fairfield, CA

The had to restart my case three times because they dropped the ball on their end. Sometimes I wouldn't hear from them for over a month. Because they didn't do their job correctly one of my bank accounts was levied. I paid them to avoid this happening and it was only after months of negligence on their end that the levy occurred. I should have just dealt with it myself. One of the problems that happened was that I paid for both state and IRS and the man who was helping me didn't listen to me and look into whether I had paid for the state and so he never worked on it! I am shocked at how bad this company is and surprised they are in business. I paid a lot of money to have peace of mind and it's been over a year of stress with them. I should note that I have been paying down my taxes every month. I haven't just been waiting for them to do their job.

5 years ago

Reply from Tax Defense Network

Sarah,

If you contact us at 888-829-0563, we will be able to get you answers and in the right hands.

Dec. 18th, 2018

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Jeffrey Vancouver, WA

Everytime I called them, they were always supportive and set me up with answers. The first guy I talked to made it sound like I going to ask anything and they were going to settle everything for me. Nothing got settled with what I thought they explained to me in the very beginning. I was not very satisfied with the results.

5 years ago

Reply from Tax Defense Network

Jeffrey,

I'm sorry to hear this. Please contact us at 888-829-0563, we'd like to know what we can do better.

Dec. 18th, 2018

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Robin Dayton, WY

They've been very helpful and helped me get out of everything that I needed. I think they did a fine job on that. They got my payments lower of course, it works good.

5 years ago

Reply from Tax Defense Network

Robin,

Lower payments are always better and i'm glad we were able to do that for you. Thank you for your review.

Dec. 18th, 2018

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Ricky El Dorado, AR

They seem like they're doing a pretty good job so far. They're keeping me informed and letting me know what I have to do and everything. They're a good company.

5 years ago

Reply from Tax Defense Network

Ricky,

Thanks man! We'll keep you informed and continue to do a good job to get you out of this situation.

Dec. 17th, 2018

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Anonymous Mason, OH

I am impressed with the way they handled everything in the beginning. I like the quality and knowledge of the person to whom I was assigned to work with.

5 years ago

Reply from Tax Defense Network

Anonymous,

Thank you for your review and allowing us to assist in your situation.

Dec. 14th, 2018

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John Rock Hill, SC

I have been doing business with them for years because of how reliable they are. They are very concerned about their clients, and customer service is super.

5 years ago

Reply from Tax Defense Network

John,

You're like family to us. Thank you for allowing us to help assist you and get you on the right path.

Dec. 14th, 2018

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Giovanny Palm Desert, CA

I like how I am able to make monthly payments instead of everything up front. I was assigned a new customer service representative and he doesn't get back to me as quickly as I would like.

5 years ago

Reply from Tax Defense Network

Giovanny,

Please contact us at 888-829-0563 so we can get you some answers.

Dec. 14th, 2018

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Judy Libertytown, MD

If I had to do it all over again I would try to find another company. It's disappointing when you have to call him and ask him what's going on and you have to keep calling and calling and calling then you have to call someone over top of the person that is helping you. And then you tell them to call you back or text or send a fax. I feel there was times I was in the dark and a couple of times I've had to take things into my own hands to get things straightened out.

5 years ago

Reply from Tax Defense Network

Judy,

We are correcting this type of behavior. Our clients are very important to us and we never want them to feel as if they're not.

Dec. 14th, 2018

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Marla V West Des Moines, IA

Terrible company to work with. We started working with them in November of 2018. It literally took until December of 2019 when I finally cancelled our POA and took over to complete it myself with the IRS tax advocates office. We were levied over $6000 because they never followed up with our IRS officer to make sure she had all the information she had requested. Her story was that the fax wasn't complete and it wasn't her job to call. Tax Defense said they sent it, but no one followed up and we were the victim of it and no one cared. When all was said and done and we finally got an agreement in place, it came with the wrong dates on it. That one nearly cost me an extra $3900 but I caught it and stopped the draft at my bank. After contacting Tax Defense again to fix the error, I was once again given the run around and how they were "working on it". After 5 months with no corrections of the dates of error, I cancelled my POA with Tax Defense Network and contacted the IRS advocates office myself. I had it fixed in less than a month and the advocates office told me there was no contact with our revenue officer showing that Tax Defense ever tried to fix the dates issue. This was my second time working with them, the first time was in 2016 and they were great. I think they have gotten too big and don't have the people they need to do the work they have. I was told by one tax attorney that he had 200 other people with the same issues and I wasn't special. I don't need to be special, but when I am paying you thousands of dollars to work for me and help me, I expect results which were like pulling teeth to get. Stay away, call the advocates office and do it yourself. I will never use another tax service again. The IRS is scary, but the process can be less intimidating if you just make the call yourself to the IRS. Don't let these people take your money.

5 years ago Edited September 14, 2021