Name: Tax Defense Network
Rating: 4.4

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Carol Conroe, TX

There was a little bit of mix up in the communication and I had a transfer from one agent to another and I didn't know about it until after the fact. They are very accommodating and if I have any questions even though it's all been settled I can still call and I think that's great.

5 years ago

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Carol,

You're great! Thanks for choosing us to assist in your tax matter.

Jan. 24th, 2019

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Monica Baldwyn, MS

Mainly I am pleased so far. Some of my things are up in the air that the government hasn't finished processing on there. I am pleased enough right now. I was very displeased at the beginning with the people that worked there. I feel like probably some others would have moved faster. They seem to do very well and do what they're supposed to do when I hired them, but with the first people I didn't have anybody working for me. It felt like I was on a back burner until towards the end of the involvement when they put me with a different team that actually followed through. They need to get on the work quicker and insure that all of their employees are responsive and not just the ones at the extreme crisis end of it.

5 years ago

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Shirley Jacksonville, FL

I chose them because the people were friendly but not overly so and they seemed to know what they were talking about unlike the other companies who asked me for my social security number and other personal information that I that they didn't have. If I should ever have to need that type help again I would go back. I feel satisfied.

5 years ago

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Shirley,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Jim Fuller Browns Summit, NC

They are a good organization. They do a good job, though I did have a problem with one of the things they did last year. Customer service is excellent, they could always answer my questions and they were with answering the phone working with me.

5 years ago

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Jimmy,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Kenneth Clearwater, FL

I saw them out and so I'm satisfied. They were up front with everything but my case is so old that they did a settlement in compromise and I kind of felt like I paid more than I had to because they didn't have to do any little paperwork but overall their support and their communication and the fact that they were not deceptive in anyway were commendable.

5 years ago

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Kenneth,

Thank you for choosing us to assist in your matter.

Dec. 19th, 2018

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Anonymous Columbus, OH

They were really understanding. They did a good job for me. I had a couple issues with them like that they took money out of my account without let me know or just it was just a mix up miscommunication that's all but overall I'm happy with the service that I received.

5 years ago

Reply from Tax Defense Network

Thank you for you review and choosing us to assist with your matter.

Dec. 19th, 2018

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Anonymous Louisville, KY

I think I made the right decision. Money well spent. I ended up not having to worry about my backpays, all the years that I did not pay taxes or even file taxes, they were able to take care of everything. I've been able get help and everything was taken care of.

5 years ago

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Anonymous,

Thank you for you review and choosing us to assist with your matter.

Dec. 19th, 2018

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Tim Midland, TX

They settled everything for me and then we had a couple issues and I went right back to them to sign back up. I would continue to use them because of their help and their feedback. I didn't seem like I got a whole lot of relief from the I. R. S. or the state of California, I wanted a better fresh start but I didn't qualify. When you have a question, they take your phone call and they answer your question, if they don't know they find out.

5 years ago

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Tim,

Thank you for you review and choosing us to assist with your matter.

Dec. 19th, 2018

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Catherine Houston, TX

They have a dedicated group of attorneys that work on this and are reasonably priced. They worked with me on making payments and constantly kept me in the loop. It was probably the best decision I made to deal with the problem.

5 years ago

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Catherine,

Thank you for your review and choosing us to assist with your matter.

Dec. 19th, 2018

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Anonymous Pico Rivera, CA

My first contact was extremely helpful. He knew what he was talking about and he made us feel bery comfortable. It was a very long conversation that was the reason why we signed up with them. The lady that did our taxes, she was able to stay on top of things. She always let us know what she was doing and how she handled everything. We were satisfied.

5 years ago

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Anonymous,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Elizabeth J Knighton Cuthbert, GA

They were very professional and prompt and attentive towards me and my money. They were always on top of it and they would always help remind me to stay the course and stay on top of it. They were very knowledgeable of policies and procedures with the IRS and therefore I feel that they were able to help me to negotiate with them.

5 years ago

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Elizabeth,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Carolyn

They have helped me with my tax situation and student loans. My credit is being restored and not all is like in the commercials that give you false information. The information you see on TV needs to reflect real people not actors.

5 years ago

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Carolyn,

That's fantastic! Thank you for allowing us to assist in getting your matter handled.

Dec. 18th, 2018

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Dubisch Phoenix, AZ

I have to give them a 5 because after the initial deal they made for us, they ended up representing us twice more when new issues arose, at no additional cost, ultimately taking care of a foreclosure for us turning a 40k debt to the IRS into less the $200 in unpaid taxes.

5 years ago

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Dubisch,

This is a great story! I am so glad we were able to help.

Dec. 18th, 2018

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Lynda Clingerman

I've had a chronic illness that randomly takes me out of commission, why my taxes are a jumble and making working with me not so easy, and they have been very, very human and kind - and they know their stuff. I have recommended them many times.

5 years ago

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Lynda,

Thank you for your review and choosing us to assist with your matter. We appreciate you!

Dec. 21st, 2018

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Eric Boynton Beach, FL

They've always gotten back to me and answered any questions I had for them. The people that were looking after me were very knowledgeable. They handled my situation perfectly and I'm very satisfied with the results. I'm still using them to do my yearly taxes because I know they'll do it properly.

5 years ago

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Eric,

This makes our hearts happy. So happy that you have made yourself a part of the family for years to come.

Dec. 18th, 2018

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David Brentwood, CA

They handled everything professionally. They moved my payments around as I needed. They were very nice to work with and I'm all set up now. They were accommodating with everything. They got rid of all the penalties and set a reasonable payment plan for me.

5 years ago

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David,

Sounds like you are in a much better situation than before. I am happy to hear we could help!

Dec. 18th, 2018

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Renee Novato, CA

They've always answered all our questions and they handled our account excellently. The results were outstanding. The people that are employed there are beyond grand and glorious. No matter who we work with, I would recommend them highly.

5 years ago

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Renee,

Thank you so much! You're too kind.

Dec. 14th, 2018

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David

I've been using them for a couple years. My first experience was really awesome but this past year, I had a little trouble getting what I needed when I needed it done. Overall, the did do a good job and took care of my tax return. They know what they're doing, they got the job done correctly, and they solved my issue.

5 years ago

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David,

So glad you came back to us. Hopefully, you're in a better situation so that you can move on.

Thank you for your review.

Dec. 14th, 2018

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John

Their personality is good. They're straight forward to answer questions and are helpful. They always kept me in contact and got me up to date with what was going on. They really take care of me and I was very pleased with the result.

5 years ago

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John,

We appreciate you choosing us to help you. Thank you for your review.

Dec. 17th, 2018

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Jacqueline Harrisburg, PA

I had issues with the IRS that I've had for a while and when I first became an associate with tax defense network they were the first one to help me out to try and get my situation straightened out. I'm not impressed with the type of service from the people there. If you would have asked me this 2-3 years ago, I would have said exceptional service. I had to pay additional to process my taxes this year. I did not have a very good experience with some of the people that work there. They were a little rude and are just not the same faces when I started 3 years ago. I'm not so thrilled and I might not be with them much longer.

5 years ago

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Jacqueline,

Please contact us at 888-829-0563. We want to correct this behavior asap.

Dec. 14th, 2018

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Michael Seattle, WA

I needed some assistance with the IRS and it's not something that I can do myself and they help me a few years ago but now I'm working with them again because the IRS came back and said that my agreement was now void so I'm right back where I started. My experience this time isn't just as favorable as the last time. I've actually been trying to get ahold of my person for a couple days no and they haven't responded to me.

5 years ago

Reply from Tax Defense Network

Michael,

We hope that you will give us a chance to correct all of the above. Please contact us at 888-829-0563.

Dec. 14th, 2018

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Steven Cartersville, GA

They were always attentive to our needs and they were always available to us so we never had an issue. If we weren't able to talk to them on the phone at the time, they always made a point to call us back either the same day or the following day. They had settled our debt and made it to where we can afford the payments which was a blessing.

5 years ago

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Mark

It seems like they did everything possible to resolve my issue and they followed up which is important. It wasn't a one time transaction. They stayed on this and asked questions to make sure that my issues were being addressed and resolved.

5 years ago

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Mark,

So happy to hear this. Thank you for your review.

Dec. 14th, 2018

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Bruce Vancleave Oceanside, CA

They take care of business for you always checking in with you to make sure your ok very compassionate with your situation which is important because taxes and tax trouble can be emotional and distressing so knowing that someone has your back and you can trust them is huge rock on TDN

5 years ago

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Bruce,

That's fantastic news! So glad you chose us to help in your matter.

Dec. 21st, 2018

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Mark D.

When engaged, their service is excellence. sometimes, to the novice taxpayer in the crosshairs of the IRS, the communication lagged and cause worry on our part. But, in the end the service was excellent. The only other matter we are waiting on is counsel regarding our withholding status. We were supposed to have talked with a specialist to make sure we are taking the proper deductions.

5 years ago

Reply from Tax Defense Network

Mark,

Please contact us at 888-829-0563 so we can get you answers.

Dec. 31st, 2018

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James Huntsville, AL

The customer service listened, they were helpful and compassionate. We were able to stop the garnishment on my checks and they did it in a quick, effective manner. I think it's the best decision I made in a long time. Every employee I have had contact with has been outstanding.

5 years ago

Reply from Tax Defense Network

James!
If this review was a person we would hug it! We can not wait to share this incredible review with the team. Thank you so much!

Nov. 15th, 2018

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Fernando Borenstein Valencia, CA

was some help but was expecting more. I will continue to have to deal with tax debt. Arrangement with state is the same as I had before employing the service. My Federal debt is on hold but will have to be dealt with in the future. I was expecting a resolution not a deferral. I feel that the price that I paid is too high for a temporary solution as opposed to a permanent solution.

6 years ago

Reply from Tax Defense Network

Hi Fernando,
Thank you so much for your feedback. We would love for you to give us a call back so we can take another look at your case to see if there isn't more we can do.

Please contact us at 888-829-6911

Nov. 1st, 2018

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Nanci Martine

We did get off to a rocky start because of the information that the sales people had given to me but when all was said and done they came through for me and I appreciate it. I think the sales people should be more accurate with the how long this process would take. I was under the impression that my case would be worked on within a couple of weeks. I hope that you will remedy that.

6 years ago

Reply from Tax Defense Network

Nanci, glad to hear we were able to resolve your case. Please contact us at 877-856-5118 if you would like to discuss in more detail.

Jul. 9th, 2018

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Brian E. Gabrielsen

Awesome job. They did exactly what they said they would do and resolved everything to very good result for us. No one will provide you with exact answers and fight for you as if you were family. Absolutely the best experience anyone could ever wish for. Thanks Tax Defense your the best.

6 years ago

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Anonymous Phoenix, AZ

I would have given TDN a 1 if it were not for Deborah A. My account was not being serviced. Deb, took over my account and cleared all of my IRS issues including when the IRS declared me dead. She is a huge asset to this company.

6 years ago

Reply from Tax Defense Network

Hi Anonymous,
Thank you so much for your comment. Deborah is going to be thrilled to hear about this.
We would love to speak with you more on why we would have got a 1 so we can look to improve in that area.
Please contact us at 888-829-6911

Nov. 1st, 2018

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Michel Harris Buckley, WA

I picked them because they were the best rated on the Better Business Bureau. They were extremely helpful during a stressful time. They went out of their way to help me resolve my issues with the IRS. I got a good resolution to my issues.

6 years ago

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Brian Jones

I signed up because I had tax problems going on. Whenever I started the gentleman that was working with my case didn't do a good job but the second person that work with the case did well with all the documentation. I feel good about what I did since they fix the problem, overall is a good company.

6 years ago

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Hector L. Segovia

I signed up with them because I had a large tax bill that I needed help with. I highly recommend their service to anyone that would have an issue like the one I had, since they were really courteous and knowledgeable. The gentleman and woman that helped me were very knowledgeable and courteous.

6 years ago

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Anthony Lichtenstein Jacksonville, FL

I picked them because of their reputation. They took care of my needs and resolved my issue with the IRS, it just seemed to take them longer than what I expected. It also took them a long time to contact me. Right now I'm still waiting for them to contact me about my taxes from last year. They told me they would call me in 2 days but it has been 2 weeks since then. I mean, I'm sure they'll get things done, but they're not very timely.

6 years ago

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James Edward Kennedy

I signed up after I found them on the internet, I thought I had another company. I'm a poor clients and I contacted them because I wanted them to help me to get my old taxes done and they did that very well. My only complaint is that they put me into archive files after 300 days but they talked to me about it. If I can choose again I'd pick another company. The good thing is that they allow me to follow up with them and used the money I paid them already.

6 years ago

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Charles Albert Dandridge

I sign up with them because customer service was easy to talk to and the price was right. At the beginning they were easy to get a hold of. They were very responsive to voicemails that was left and emails that were sent, however lately it's been hard to get a hold of the agent that is handling my case. Just seems to be that they have a lot of personnel moving around I've in the short time with them and in less than six months, I am now on my third agent.

6 years ago

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Jonathan C Propst

I saw the advertisement and I decided to sign up. They were very excellent with customer support because they were always there any time I needed it, also they were very responsive and they called me back when I had questions. I think I made a good decision because it was a big relief for me when they got me out of tax issue.

6 years ago

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Floyd Johnson Dunnsville, VA

I needed to clear some taxes that were past due and they took care of the issue. They were sufficient and to the point with things but also very courteous. When I needed them, they were there to answer my questions. They just took care of me and cleared my account.

6 years ago

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John Pegram Franklin, TN

They were referred to me by my CPA and had handled my tax situation 5 years ago , that's why I went to them again. They were always in contact and communicating with me. They resolved the situation very quickly and left me with no concerns. I still wish I had had a better option available though.

6 years ago

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Edwin Wilson Applegate, CA

I don't remember how I found them, I think I heard about them in a radio ad. They were courteous and prompt in returning my calls. They did a good job with the IRS and my federal taxes but they didn't do as well with the state ones. Still, it was a good decision overall.

6 years ago

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Anonymous

I had gotten behind on my taxes so I was looking for an alternative. I didn't really do a lot of shopping, I just found them and we went on. There were a few parts, especially when it came to state taxes, that I had to go back and handle on my own. That was a bit disappointing. When I originally went to them they should've been upfront about that. Instead they told me that I would just pay an amount and I would be 100% tax free. That just wasn't true. If I need something from them I have to schedule an appointment so they will call me back. So whenever I had a major concern I wouldn't get immediate responses, I always had to wait. There were also some questions that came up but that they didn't handle. The results are not out yet, I'm still paying them and waiting to get a response back from the IRS to see if it really worked.

6 years ago

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Eric Rosburg

I went with them because I had used them in the past. The first time that I called them they provided me with the information that I needed. They're responsive and had a lot more information than we did. They were able to provide us with solutions that I had not even heard about. It gave me peace of mind and I'd do it again in a heartbeat.

6 years ago

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Dwight Mount Clare, WV

I needed help doing my taxes. They kept me with closed contact with everything that went on and they were always very professional. I like the fact that they worked side by side with me helping me out with all kind of problems that I had and resolving all them out.

6 years ago

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Ms W Westerville, OH

I had used them before, about 5 to 6 years ago, and they did a good job, so I went for it again. They stay on top of things and get right back to you when you need them. I've still got to get back to them but they're working had at it. They do nice stuff.

6 years ago

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James N. Smith Memphis, TN

They were the company that I used several years ago and the work they did on my case was great so I went to them again. They took the time to go through the process with me and kept me in the loop. It felt like I was working with a person to take care of my taxes rather than a company. Everything worked out well together to get my taxes resolved.

6 years ago

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Lucrecia P Mazariegos Elk Grove, CA

They sounded like the best option. Everything was done perfectly. I didn't get exactly what I needed, but that was more because of the circumstances. I definitely feel good about my decision to go with them, it was probably the best decision ever.

6 years ago

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David Frye Birmingham, AL

I had IRS debt so I went to them. They've made everything go pretty smooth. The other day I had an issue with them where I kept getting switched to different people. Still, every year they have gotten me a good outcome. They do great work.

6 years ago

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Mark

I dont believe the person taking care of my case had my best interest in mind other than her own. I was ignored when i needed them the most but i rarely got any response after i sent in the requested papers and information. I was told to get certain papers and i sent everything they asked for by phone and when they didnt get everything they asked for they closed my case. Of course everything that she asked for was given but she sent me the notice to cancel my case on friday at about 4:30 on her way home for the weekend and there was no way to contact them until monday. She also told me another time that the state told them that i spoke with them and canceled my power of attorney and it had to be sent back in which cost me a lot of time. They know i never talked to the state everbefore and there is no way that i did it that time. I think they just dragged their feet long enough that the power of attorney expired. This caused enough time for the state to hand over my case to a collection agency and then i was told that there was really nothing more they could do for me. So i had to make settlement arrangments with them and i didnt get any kind of break whatsoever. Now im practically homeless until i find a way to make the payments. I feel that if they spent more time and actually showed an interest in my situation things would have turned out differently. Even when i called and left messages or sent an email i got no response for about a week or so.

6 years ago

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Dee Dee Moore

I feel Tax Defense is a great company for those who are lost and have no idea what to do when behind in taxes. They made sure I understood my situation every step of the way. Customer service was great and I really appreciate my case worker Dee Dee Moore for always reaching out to me regarding my case. She helped me out a lot by taking the time to explain things I didn't understand. You don't get that these days. Thank you Dee Dee M for all your hard work.

6 years ago

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Barbara A. Morgan Johnstown, PA

I saw an ad on the internet and decided to sign up. They have been very responsive to my questions and were able to make a good deal for my mother. I feel confident after signing up with them. The only thing is that even though the service provided was great it is a little expensive.

6 years ago