Name: Tax Defense Network
Rating: 5.0

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Charles Albert Dandridge

I sign up with them because customer service was easy to talk to and the price was right. At the beginning they were easy to get a hold of. They were very responsive to voicemails that was left and emails that were sent, however lately it's been hard to get a hold of the agent that is handling my case. Just seems to be that they have a lot of personnel moving around I've in the short time with them and in less than six months, I am now on my third agent.

7 years ago

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Anthony Lichtenstein Jacksonville, FL

I picked them because of their reputation. They took care of my needs and resolved my issue with the IRS, it just seemed to take them longer than what I expected. It also took them a long time to contact me. Right now I'm still waiting for them to contact me about my taxes from last year. They told me they would call me in 2 days but it has been 2 weeks since then. I mean, I'm sure they'll get things done, but they're not very timely.

7 years ago

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John Pegram Franklin, TN

They were referred to me by my CPA and had handled my tax situation 5 years ago , that's why I went to them again. They were always in contact and communicating with me. They resolved the situation very quickly and left me with no concerns. I still wish I had had a better option available though.

7 years ago

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Floyd Johnson Dunnsville, VA

I needed to clear some taxes that were past due and they took care of the issue. They were sufficient and to the point with things but also very courteous. When I needed them, they were there to answer my questions. They just took care of me and cleared my account.

7 years ago

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Edwin Wilson Applegate, CA

I don't remember how I found them, I think I heard about them in a radio ad. They were courteous and prompt in returning my calls. They did a good job with the IRS and my federal taxes but they didn't do as well with the state ones. Still, it was a good decision overall.

7 years ago

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Dwight Mount Clare, WV

I needed help doing my taxes. They kept me with closed contact with everything that went on and they were always very professional. I like the fact that they worked side by side with me helping me out with all kind of problems that I had and resolving all them out.

7 years ago

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Anonymous

I had gotten behind on my taxes so I was looking for an alternative. I didn't really do a lot of shopping, I just found them and we went on. There were a few parts, especially when it came to state taxes, that I had to go back and handle on my own. That was a bit disappointing. When I originally went to them they should've been upfront about that. Instead they told me that I would just pay an amount and I would be 100% tax free. That just wasn't true. If I need something from them I have to schedule an appointment so they will call me back. So whenever I had a major concern I wouldn't get immediate responses, I always had to wait. There were also some questions that came up but that they didn't handle. The results are not out yet, I'm still paying them and waiting to get a response back from the IRS to see if it really worked.

7 years ago

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Eric Rosburg

I went with them because I had used them in the past. The first time that I called them they provided me with the information that I needed. They're responsive and had a lot more information than we did. They were able to provide us with solutions that I had not even heard about. It gave me peace of mind and I'd do it again in a heartbeat.

7 years ago

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Lucrecia P Mazariegos Elk Grove, CA

They sounded like the best option. Everything was done perfectly. I didn't get exactly what I needed, but that was more because of the circumstances. I definitely feel good about my decision to go with them, it was probably the best decision ever.

7 years ago

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Ms W Westerville, OH

I had used them before, about 5 to 6 years ago, and they did a good job, so I went for it again. They stay on top of things and get right back to you when you need them. I've still got to get back to them but they're working had at it. They do nice stuff.

7 years ago

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David Frye Birmingham, AL

I had IRS debt so I went to them. They've made everything go pretty smooth. The other day I had an issue with them where I kept getting switched to different people. Still, every year they have gotten me a good outcome. They do great work.

7 years ago

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James N. Smith Memphis, TN

They were the company that I used several years ago and the work they did on my case was great so I went to them again. They took the time to go through the process with me and kept me in the loop. It felt like I was working with a person to take care of my taxes rather than a company. Everything worked out well together to get my taxes resolved.

7 years ago

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Mark

I dont believe the person taking care of my case had my best interest in mind other than her own. I was ignored when i needed them the most but i rarely got any response after i sent in the requested papers and information. I was told to get certain papers and i sent everything they asked for by phone and when they didnt get everything they asked for they closed my case. Of course everything that she asked for was given but she sent me the notice to cancel my case on friday at about 4:30 on her way home for the weekend and there was no way to contact them until monday. She also told me another time that the state told them that i spoke with them and canceled my power of attorney and it had to be sent back in which cost me a lot of time. They know i never talked to the state everbefore and there is no way that i did it that time. I think they just dragged their feet long enough that the power of attorney expired. This caused enough time for the state to hand over my case to a collection agency and then i was told that there was really nothing more they could do for me. So i had to make settlement arrangments with them and i didnt get any kind of break whatsoever. Now im practically homeless until i find a way to make the payments. I feel that if they spent more time and actually showed an interest in my situation things would have turned out differently. Even when i called and left messages or sent an email i got no response for about a week or so.

7 years ago

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Dee Dee Moore

I feel Tax Defense is a great company for those who are lost and have no idea what to do when behind in taxes. They made sure I understood my situation every step of the way. Customer service was great and I really appreciate my case worker Dee Dee Moore for always reaching out to me regarding my case. She helped me out a lot by taking the time to explain things I didn't understand. You don't get that these days. Thank you Dee Dee M for all your hard work.

7 years ago

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Barbara A. Morgan Johnstown, PA

I saw an ad on the internet and decided to sign up. They have been very responsive to my questions and were able to make a good deal for my mother. I feel confident after signing up with them. The only thing is that even though the service provided was great it is a little expensive.

7 years ago

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Clarke C. Odden Roy, UT'

They had good ratings and seemed to be qualified to help us. On top of that they were responsive to our needs and very compassionate so we signed up with them. They were very responsive, though sometimes they weren't as quick to respond as we would've liked. I'm a bit of an over-communicator so I'd like them to contact us with every change that happens, but it felt like things just weren't that way. It was a little bit more expensive than what I thought it would be, but they still got the job done. It was all worthwhile. I'm pleased with it.

7 years ago

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Jerry Wayne Cavins Strawberry Plains, TN

If I ever had any questions they were always willing to answer them all and find a solution to my problems. Everybody you talk to is very professional and they have done a good job for me. I'm completely satisfied with it, it's well worth the money.

7 years ago

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Daniel R Lipp Sagamore, MA'

Dealing with my taxes was getting confusing and I needed their help. Their customer service is great. Right now, the guy that works with me has been very prompt in getting back to me and answering all my questions. He researches everything and keeps me on track with what's going on.

7 years ago

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Carri Gulley Sylmar, CA'

I needed help with my taxes at the time, so I went with them. The gentleman that was handling my case was very responsive and would always answer my questions and call me back. He would always do that in a timely manner. They're very knowledgeable too. I felt good about it.

7 years ago

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William A. Swaney Westport, WA'

I really just picked them out of the many different companies that I could've used. They have answered every time I've called and got right back at me whenever they had to. I felt like they could have done more though. It all seems like I still have to pay the same amount I was going to pay anyway. I'm a bit on the fence about it all, but they did some good anyways.

7 years ago

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Anonymous Alexandria, VA

At the time I had a large outstanding tax debt that I wasn't aware of. I wasn't really comfortable contacting the IRS directly, so I went with them. They were very responsive and were always able to perform on the task that we needed them to. If I ever left a message they would respond as soon as possible. I would get a good perspective on everything that was going on. The only thing is that, even though I understand that all services are kind of like this, the additional amount to pay was too much. I mean, the debt I had was already insurmountable and having an additional one didn't help me much. Plus I was never advised that I could've done all of this myself directly with the IRS. I'd encourage others to look for additional ways to work around this. I'm not 100% satisfied with this.

7 years ago

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Charles Ukegbu Powder Springs, GA

A friend of mine told me they were good, so I decided to give it a try. They kept me updated on things and told me what I needed to do, that was pretty much it. They were up to the task and they did what they had to do and so did I. I'm pleased with them and feel ok with my decision to go with them.

7 years ago

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William R Herndon Live Oak, FL'

They seemed to be the easiest to work with at the time. The did everything I asked them to do and also everything they said they would do. The people there are really good and easy to work with. It works and I feel much relieved thanks to them.

7 years ago

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Clark Sneed Holly Ridge, NC

I saw a bunch of commercials from them at a time when I needed some help. They got me out of a pretty bad jam that I had gotten myself into. It helped me a lot. It was something that I had to do and in the end everything worked out well. I'm glad I did it.

7 years ago

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Raymond J. Prins Ithaca, NY

I looked them up online when I needed help with some tax stuff. The person that I dealt with did a good job at explaining things to me. They were really patient and I appreciate that. They took care of the issue and I had no problems. It's a good company.

7 years ago

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Anonymous Hilo, HI'

They were the first ones I found while searching online. They respond to you in a timely manner and are also just nice people. They did a very professional job. My decision was good, I got what I wanted and they did a good job.

7 years ago

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Jacqueline Rhoudes Aquilla, TX'

I got it through a different company, though right now I can't quite remember which one it was. Still, they have been very efficient and have done things quickly. They were also very patient with us though. I feel good about getting them.

7 years ago

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Richard Foulser New York, NY'

I just found them online and since the reviews were good I just went ahead and signed up. Customer service is terrific. I mean, they listened to my complaints and got me someone who knew what to do immediately. I didn't necessarily had a great experience, but it was good. They did everything they said they would do and I feel good about going with them.

7 years ago

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Kelly R. Pies Hawarden, IA'

A friend of mine had used it and since it had worked pretty well for him, I decided to go for it. They are very prompt on their emails and the lady that I worked with was always ready to help me. She would get the ball rolling and got the paperwork done pretty quickly. She handled everything pretty easily. The service is great. The price is very steep, but it was worth it in the long run for my federal taxes. Still, I feel good about my choice.

7 years ago

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W.C.B. or Anonymous Marshall, VA'

They provide good value. The consultant they gave me worked closely with me. They'd check on me from time to time to explain things to me. They were wonderful and really awesome. They've done everything they could to negotiate for me. They're very good.

7 years ago

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Gregory Ress Uhrichsville, OH

My previous service did nothing for me, they just took my money, but you guys didn't lie to me. I'm still not sure if I saved money, but they put me on a payment plan I could afford. I'd recommend Tax Defense Network to anybody who had tax problems; they actually do their job!

8 years ago

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Kenneth Michael Hanceville, AL

They were very pleasant people and very easy to talk to. Plus, they kept me updated during the whole process, so I'm very happy with them. I'm glad I did it, and now we would recommend them to anybody. You always know what they're doing, and I saved money!

8 years ago

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Coy Grubb Fort Wayne, IN

As far as I've been with the company, I've felt very pleased with them. I'm still in the process of dealing with them, so I'm not sure if I'll be saving money yet, but I feel okay and confident. They know what to do, so I'm in good hands. I've called them randomly throughout the day, and they've always took the time to talk to me or get back to me within a short time.

8 years ago

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Anne Cameron Mt Vernon, ME

Honestly the actual person that we talked to didn't seem knowledgeable at all, but she was always went somewhere to get the answer that we needed. Whoever she spoke with was knowledgeable, but the actual person that we talked to was not. Unfortunately, they never kept us updated; I had to keep calling. Our monthly bill was the same, they just allowed us to make smaller payments. I thought it was too expensive, but I'm glad we did it because I don't know how we would have paid it otherwise. They did what they said they were going to do, I just wish it hadn't been so expensive.

8 years ago

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Brentley Felton NA

Nobody referred me to them, I actually found them online. After seeing how they responded and how good their customer support was, I decided to work with them. They helped me save money and I'm very satisfied with the experience. I think their customer support is exceptional.

8 years ago

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Anonymous Alexandria, VA

It was a pleasant experience. I felt very comfortable with them because they kept me informed of everything that was going on. Whenever I called, someone either picked up or they'd call me back, so it was a good experience. Although I'm not certain if we saved me money or not, everything has been going according to the plan. There hasn't been any issues with them; all I can say is I appreciate their help.

8 years ago

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Lester Cavagnaro Rehoboth Beach, DE

After giving it some thought, I decided to go with Tax Defense Network. I'm glad that I did because they were quick from the very beginning, and I'm happy with that. Dealing with them was an excellent experience, and I saved money.

8 years ago

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Sheryl Cavarretta Langhorne, PA

With the first person we worked with we had to take off my kids because she wasn't doing a very good job, but afterwards everybody was amazing. They were on top of everything. Even with stuff I wasn't aware of, they will call and take care of it. They've been great. They made sure we were aware of new updates. I feel it was the best solution for the price.

8 years ago

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June Webb Highlands, NC

I needed some help with my taxes. The consultants there are wonderful, and I saved money because of them. They've done a really good job and they did it quickly. They didn't waste any time and I knew everything that was going on.

8 years ago

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James Smith Mobile, AL

I went with them because it sounded like they were fair, and they were; they were with me on every step of the way in my tax problem. It was a good experience overall, I saved money, and I feel good about them. They explained things to me and they made me feel like I was a valuable customer.

8 years ago

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Julie Libriani Grand Rapids, MI

They were the only tax relief network that I knew that was available, possibly from a TV ad. I have more than one consultant there, and they all did a sufficient job. They kept me well up-to date. They helped me out and got me to the place where I needed to be so I could settle my tax problem. They helped me get a payment plan. I'm happy that I signed up with them.

8 years ago

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Randolph Rokosz Middletown, DE

Everything about the experience was great, very positive overall; in particular working with their consultant. They were the highest rated on our web search of tax defense network and similar companies. I'm satisfied with how they gave me updates, and I'm sure overall I will be saving some money.

8 years ago

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Audie Murphy Charlevoix, MI

I was going through divorce and I had a lot of debt, so I contacted them. I had heard about them on the radio, so I called them and they took my information to see if I qualified for a tax relief, so that's why I went with them. It was good; they were knowledgeable and they were professional and they answered all my questions, keeping me up to date at all times during the process, which saved me some money. I feel good about it because they actually helped me out.

8 years ago

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Larry Trame Mt Pleasant, SC

The service was favorable, and it was just a very positive thing. The lady that worked with me was very professional and very intelligent. She knew what she was talking about, probably because she worked for the IRS for numerous years. Plus, she provided a lot of additional information; ways to save money from taxes in the future. It would've been difficult to do on my own. I would definitely recommend them.

8 years ago

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George Croote Monticello, KY

Although didn't lower my taxes, they did set us on a good payment plan. I had called 3 to 4 other companies and all they were doing is taking my money and not helping us. We were hoping to get some type of tax release because of the amount we owed, but unfortunately that was not possible. Besides that, I really appreciate their assistance.

8 years ago

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Celia Tenery Austin, TX

They were very helpful and it was very comforting to work with them. We needed assistance with some light taxes, and I'm satisfied with the overall result. I just feel good about the experience, and I'll definitely use the service again if needed.

8 years ago

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David Williams Leoma, TN

By what I saw, they had a good review on the Better Business Bureau. Plus, they seemed like the people that I needed to talk to, so I decided to try them. Everybody I spoke to was helpful with any questions that I had. The only thing I haven't received is a pamphlet they were supposed to send, but besides that, my experience has been great.

8 years ago

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Jonathan East Escondido, CA

They kept me updated, and I'm absolutely satisfied with the service. I saved money, and their customer service is above and beyond. They're very communicative, and explain everything that's going to happen. It's the best decision I've made.

8 years ago

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Randel Weikle Roswell, GA

All of the debt consultants were exceptionally professional, and kept me in a loop with everything that they were doing. I ended up getting a couple thousand dollars, as result of their works. They did great things for my case. At this point, I feel very good. The case is closed, and the ruling was in my favor.

8 years ago

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Dino Astorga El Paso, TX

When I spoke to one of their representatives, they seemed very understanding, and made me feel like they were going to work in their best interest to solve my issue. I think they can keep me a little more informed, but when it came to answering my questions, they were always available without a problem. I would definitely recommend them to anybody that needs this type of assistance.

8 years ago