Name: Optima Tax Relief
Rating: 4.2

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Verified Customer

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James Vicksburg, MS

Client Portal is the best. No rush on paperwork

2 years ago

Reply from Optima Tax Relief

Thank you for your positive review! We're so happy our client portal was helpful

Sep. 21st, 2021

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Rachel

0

2 years ago Edited January 10, 2024

Reply from Optima Tax Relief

Thank you for the positive review. We wish you well!

Sep. 7th, 2021

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Christopher Hill Saint Petersburg, FL

It has been a much longer process than anticipated

2 years ago

Reply from Optima Tax Relief

Thank you for the valuable feedback. Every case our tax professionals work on is unique and may require additional time.

Aug. 25th, 2021

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Verified Customer

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Wava Johnson

Could improve on customer service and responsiveness.

3 years ago

Reply from Optima Tax Relief

Thank you for the feedback, we're going to learn and grow from it!

Dec. 23rd, 2020

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Lora

Way different than the commercial. Not that great as I expected!

3 years ago

Reply from Optima Tax Relief

We appreciate your feedback, Lora.

Nov. 17th, 2020

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Patrick Cronin

Very slow in responding to emails. Sometimes request same forms twice

3 years ago

Reply from Optima Tax Relief

Thanks for your feedback, Mr. Cronin! We're passing this along to the team.

Nov. 17th, 2020

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John Taxpayer

Good job so far; still have work to do on a settlement

3 years ago

Reply from Optima Tax Relief

Happy to hear it, thanks for writing in.

Nov. 3rd, 2020

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Hartley Abraham

They were very efficient Very good customer service

3 years ago

Reply from Optima Tax Relief

Thank you for the feedback, and for working with us!

Sep. 25th, 2020

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Mary Rita Vasquez Houston, TX

Very poor communication . None of my questions were answered for months until I informed I was going to contact the CEO

3 years ago

Reply from Optima Tax Relief

Hi Ms. Vasquez, thank you for reaching out and we want to let you know that we take everyone's experience with our company very seriously, and we work hard to provide the best possible resolution for all of our clients. Please give us a call at (800) 965-3192 to provide us the opportunity discuss your concerns further. A dedicated member of our team has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. We believe our clients have the right to "be treated like an individual, not a number," and we plan to commit to these actions in our follow up call with you. Your concerns are especially important to us, and we aim to make any experience with us a total success. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service. We have devoted tax attorneys and enrolled agents possessing the certifications required to negotiate directly with the IRS on our clients' behalf and resolve their tax issues, and we are also officially approved by the IRS to provide continuing education courses. Our success is made possible thanks to our dedicated staff - hundreds of the hardest-working tax professionals you can find - who pour their hearts and minds into helping every one of our clients, every day. We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.

Aug. 18th, 2020

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Robert

We have collectively put me back together

3 years ago

Reply from Optima Tax Relief

Great, thanks Robert!

Jul. 22nd, 2020

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Kimberley Hallemann Florissant, MO

Very informative, but still waiting on resolution information and next step

3 years ago

Reply from Optima Tax Relief

Great to hear! If you run into any issues be sure to reach out to us on our social media!

Jul. 1st, 2020

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larry w ford Riverdale, GA

very informative regarding the process and assistance

3 years ago

Reply from Optima Tax Relief

It's so important to us that our clients understand the process completely and that we can help them resolve their tax debt to the best of our ability. Thank you for working with us and enjoy your results!

Jun. 23rd, 2020

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Verified Customer

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Gayle Morris Austin, TX

Very good service and concern for my taxes

3 years ago

Reply from Optima Tax Relief

Hi Mr. Morris - we appreciate your feedback tremendously. Thank you!

Jun. 3rd, 2020

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Darryl Costlow

I have a client for over two years and still have no resolution

3 years ago

Reply from Optima Tax Relief

We have received your feedback Mr. Costlow, and will be in touch shortly.

May. 26th, 2020

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Julie Childers Dallas, GA

Each interaction has been professional and courteous.

3 years ago

Reply from Optima Tax Relief

Thanks Ms. Childers! We appreciate that.

May. 5th, 2020

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Robert Conway Las Vegas, NV

I payed more money for you’re service then what I owe the irs

3 years ago

Reply from Optima Tax Relief

Thank you for your feedback, Mr. Conway.

Apr. 28th, 2020

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Johnniemae Campbell New York, NY

They didn't help me @ all after all money I put out I should've pay the irs on my own

4 years ago

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. Rest assured that we strive to provide the highest quality of customer service as well as obtaining the best resolution for our clients.

With that said, we have full confidence in our staff to deliver excellent service and results. Our team truly goes out of their way for every client who hires us. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have resolved over a billion dollars in tax debts for our clients. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service.

We would sincerely appreciate the opportunity to speak with you directly and we are looking forward to your call.

Apr. 7th, 2020

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Verified Customer

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Marvin Lashley Chesapeake, VA

They take the time to listen and convey the best info

4 years ago

Reply from Optima Tax Relief

Absolutely, thank you Mr. Lashley!

Feb. 14th, 2020

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Verified Customer

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george

great people very easy to work with,helped a lot,

4 years ago

Reply from Optima Tax Relief

George, thank you, we sincerely enjoy working with you and have appreciated helping earn you an incredible settlement.

Jan. 9th, 2020

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David M. Cole

Company is not really clear from the beginning on what the costs would be and what you actually get for the price

4 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Jan. 9th, 2020

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Jeff

I feel I'm am not getting the information I need to make decisions

4 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Dec. 10th, 2019

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King

They try to explain in simple ways so you can understand.

4 years ago

Reply from Optima Tax Relief

So glad to hear it!

Dec. 10th, 2019

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Ronald Quirindongo Tampa, FL

I was promised documentation of my case in writing by mail, and nothing yet.

4 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Dec. 3rd, 2019

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Verified Customer

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D Green

Efficient / fast/ trustworthy /Appointments on time /Caring

4 years ago

Reply from Optima Tax Relief

So happy to hear that Mr. Green! Thank you.

Nov. 19th, 2019

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charles

They have been up front and helpful and have been prompt.

4 years ago

Reply from Optima Tax Relief

Thank you Charles! We appreciate it.

Nov. 15th, 2019

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Tom eldridge Winter Garden, FL

Did a fast job on my taxes but didn't get me a good deal

4 years ago

Reply from Optima Tax Relief

Thank you for your feedback, Mr. Eldridge.

Aug. 19th, 2019

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Bob

Failure to manage expectations of client; overly optimistic; too many switched optima acct rep relationships

5 years ago

Reply from Optima Tax Relief

Any time we receive feedback, we strive to learn from the situation for our own improvement but also to see if there's anything that can still be done to fix it. We have attempted to locate you in our system, but we were unable to find "Bob". We would appreciate the opportunity to speak with you directly to come to an amicable resolve. In order to locate your file, we would need to be provided with some additional info; such as, the name or email address that is on your file with us. If you feel uncomfortable giving out your info, you can call our customer service line at (800) 536-0734 and ask to be transferred to our Quality Assurance Department. One of our QA Specialists will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around. Thank you.

Feb. 28th, 2019

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Duane Columbia, MD

Very helpful and took care of everything

5 years ago

Reply from Optima Tax Relief

Thanks for the stellar feedback. We were happy to work with you on your case! Have a great day.

Jan. 17th, 2019

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Dr. Raymond Wilmington, DE

They got me major relief. Customer service was wanting.

5 years ago

Reply from Optima Tax Relief

Hi Mr. Raymond, thanks for the feedback. It's great to hear that our team and services were able to provide you with "major relief." We wish you the best moving forward!

Dec. 20th, 2018

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Tax payer Monroe, MI

Saved me thousands. Highly recommended.

5 years ago

Reply from Optima Tax Relief

It's great to hear that you saved "thousands" through us. Thanks for the recommendation - we appreciate it and you!

Dec. 20th, 2018

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Ben Marshall Claremore, OK

Very prompt and professional. They literally saved me thousands.

8 months ago

Reply from Optima Tax Relief

Our team of trained tax professionals is here to assist you when it comes to taxes and owing the IRS. Thank you for sharing your positive experience with us!

Jul. 19th, 2023

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joebany carvajal Houston, TX

So far so good every representative has been friendly and helpful!!

9 months ago

Reply from Optima Tax Relief

Thank you for thinking of our team as 'friendly and helpful.' Thank you for sharing your experience!

Jun. 21st, 2023

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Christopher

So far I feel very fortunate and comfortable knowing that my tax returns are being figured out

8 months ago

Reply from Optima Tax Relief

Owing taxes to the IRS is a nightmare! We are happy to hear we are able to assist you with your tax situation.

Jul. 21st, 2023

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Henry Lorang Shelton, WA

Optima tax relief set up a reasonable payment agreement for me with the IRS. They were not able to get my overall balance reduced.

1 year ago Edited January 10, 2024

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Mar. 8th, 2023

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Pamela Louisville, KY

Optima up to this point have been very helpful and keep me up to date on my progress

1 year ago

Reply from Optima Tax Relief

Thanks for the kind words! We make it our mission to help each and every one of our clients with their tax burden.

Mar. 1st, 2023

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Gene Mantua, NJ

Jessica was amazing help me out explain to me what I needed to have done great company

1 year ago

Reply from Optima Tax Relief

Happy to hear that our team of tax professionals was able to assist you and resolve your tax burden!

Feb. 22nd, 2023

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Dane Brooks

I enjoy the communication and follow up from my company representative, Malissa

1 year ago

Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We have appreciated working with you and value you as a client!

Feb. 22nd, 2023

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Antonio Da Costa Orlando, FL

I like the way this company work all the person involved do a beautiful job Thanks

1 year ago

Reply from Optima Tax Relief

Thanks for the kind words! We make it our mission to help each and every one of our clients with their tax burden.

Feb. 22nd, 2023

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Don V Miami, FL

Overall, a very positive experience so far. Awaiting final report on tax savings.

1 year ago

Reply from Optima Tax Relief

Happy to hear that our team of tax professionals was able to assist you!

Jan. 25th, 2023

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Jorge

So far so good we’re not finished yet waiting on resolution department bug satisfied so far

1 year ago

Reply from Optima Tax Relief

Fantastic to hear! Thank you for the positive review.

Jan. 19th, 2023

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Mary LoConte Humble, TX

They were horrible after paying them for a year I requested a refund because they didnt fufill there end. They gave me back $700 and I am at ground 0 again and out of thousands of dollars.

2 years ago

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Oct. 8th, 2021

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Robert Hettenbach Altamonte Springs, FL

I feel like ive been scammed at first during the investigation phase could get a prompt return phone call during the tax prep phase i dont get a return phone or a status update untill i spoke with a supervisor

3 years ago

Reply from Optima Tax Relief

Mr. Hettenbach, thanks for sharing your feedback.

We want assure you that we strive to provide the highest quality of customer service, as well as obtaining the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you.

If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Dec. 18th, 2020

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M. Jaffe

Have been honest and helpful, fixed the immediate problem and are working on a long range solution

3 years ago

Reply from Optima Tax Relief

Thank you for your feedback!

Jul. 8th, 2020

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M JOHNSON Washington, MI

I'M VERY FRUSTRATED AND ANGRY WITH THE DOUBLE TALK I HAVE RECEIVED. I AM NO LONGER INTERESTED IN A RELATION WITH OPTIMA TAX RELIEF. MY ISSUES SEEM OF NO IMORTANCE . AND NO SEEMS CONCERNED WITH MY ISSUES.

4 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Oct. 15th, 2019

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LINDA A CORLEW Carrollton, GA

I have been in contact with optima Tax and we have resolved the issue. Thank you

4 years ago

Reply from Optima Tax Relief

Hi Ms. Corlew we would like to get a better understanding of your situation. Please give us a call at (800) 965-3192 to provide us the opportunity discuss your concerns further. Optima is the leader in the Tax Resolution industry because we take our clients concerns very seriously. We stand by our stellar reputation that we maintain with all other consumer review sites that verify client reviews.

One of our core values is to "aim for excellence," and we will work hard to ensure you have an excellent experience with us. We look forward to speaking with you.

Apr. 25th, 2019

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Bobby Irvin Siloam Springs, AR

These people do not have english as their first language. They do not listen to the customer. They will drain thousands of dollars from your bank account for "services" that you can do yourself. STAY AWAY!

5 years ago

Reply from Optima Tax Relief

Hello Mr. Irwin, we sincerely appreciate the feedback you provided. We want assure you that we strive to provide the highest quality of customer service as well as obtaining the best resolution for our clients.

In light of receiving your comments, we have notified our QA team and expedited your case to Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Dec. 18th, 2018

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Brenda Houston, TX

I will not recommend them to a dog, they did nothing but took my money, by the time I pay back the arrangement they made I will pay back more than I owed initially. and I will not go away I want my money.

5 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system, but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Dec. 11th, 2018

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Bob K Babanian Northridge, CA

100% satisfied. Response is great. After each event you get phone and e-mail confirmation.

6 years ago

Reply from Optima Tax Relief

Hi Mr. Babanian, we're so happy to hear that you're "100% satisfied" - we appreciate you! We wish you well, and thank you.

Apr. 26th, 2018

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Linda barnes Ocean Shores, WA

We are planning to continue working with optima until we reach some kind of solution. Linda Barnes

6 years ago

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David Pomona, CA

Optima Tax Relief settled my $54,000 tax debt for just under $1,500...a 97% drop!!

6 years ago