Name: Sunnova
Rating: 4.7

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Janet McNeal Escondido, CA

Our solar panels are truly helping us to save energy, as well as money on our monthly electric bill.

2 months ago

Reply from Sunnova

Hello Janet McNeal, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 6th, 2024

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R_Vengeance V

Great service and products Having solar panles has helped me not loose power. Even in worst of blackouts.

1 month ago

Reply from Sunnova

We appreciate your review, R. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes!

Mar. 30th, 2024

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Franco Alvarez

Excellent company, both products and service has been flawless so far. I’ve been an active customer for 7 month now.

1 month ago

Reply from Sunnova

Hi Franco Alvarez. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 22nd, 2024

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Amaris Lopez

Pleased with sunnova's service and treatment. Quick approval and resource management for prompt installation.

1 month ago

Reply from Sunnova

Hello Amaris!Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Ed Reyes

The process was really straightforwardly. I recommend this company and I’m planning to use it again.

1 month ago

Reply from Sunnova

Hello Ed! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Jose Magana

The worker was very kind even though we had took a little bit of time to get ourselves ready for them

1 month ago

Reply from Sunnova

Hi Jose Magana! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Joe Campbell

very straight forward and a great plan. all questions were answered and my decision was easily made

1 month ago

Reply from Sunnova

Hi Joe Campbell! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Rachel Karam Hemet, CA

Bought a home forced to purchase the solar system it came with. First time home buyer. Was told by solar company I would be saving money. system I leased with Sunnova isn't producing enough energy. Causing me to have double payments. I'm stuck in a lease for 25 years. Paying Sunnova for not producing enough energy. Money isn't every going towards paying of the system. I wish I would have been told this house needed more solar panels to save money. Not happy with Sunnova

3 months ago

Reply from Sunnova

We apologize for the inconvenience. We will look into this for you right away and ensure you receive the assistance you need. Please send us an email to [email protected] with your case detail we will gladly reach out to assist.

Jan. 8th, 2024

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Ria Ramnarine Dallas, TX

All the representatives were professional, helpful, and knowledgeable on what they were doing and towards guiding us on the process.

3 months ago

Reply from Sunnova

Hello Ria Ranmarie, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Jan. 4th, 2024

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Christine Nelson Tampa, FL

They were so easy to work with , always kept us informed about what was going on and when something was going to happen.

3 months ago

Reply from Sunnova

We value your review, Christine Nelson. Our aim is for you to fully comprehend each step of our process. Your feedback and involvement are essential to enable us to offer energy-saving solutions to more homes. We are truly appreciative of your support!

Jan. 4th, 2024

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Sebastian Freeman

We really like how easy and fast the service was. From start to finish, we were informed on the process with every step.

3 months ago

Reply from Sunnova

We appreciate your review, Sebastian Freeman. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Jan. 2nd, 2024

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Philip Naugatuck, CT

We are doing great after a year with Sunnova/Trinity! We have hardly paid any money to eversource for electricity. We are doing better than I expected!

3 months ago

Reply from Sunnova

Hello Philip, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Jan. 2nd, 2024

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Brenda Watson Clearwater, FL

Very professional. But sometimes communication wasn't possible due to not knowing Spanish on my part. So we communicated thru texting on cell phone. Everything was taken care.

3 months ago

Reply from Sunnova

Thank you, Brenda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2024

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baljeet singh Mohali, PB

The installation of solar system was pretty easy. Everything was explained in detail and hastle free l. I am fully content with installing solar and made the right decision.

4 months ago

Reply from Sunnova

Thank you baljeet singh, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Jan. 3rd, 2024

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Denise Campo

Great product, excellent customer service. no issues with install, got a highly qualified installer and was able to get a new roof installed at the same!

4 months ago

Reply from Sunnova

Thank you, Denise! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 3rd, 2024

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Denise Garratt San Diego, CA

Sunnova gives us peace of mind. They maintain our solar panels and let us know when we need maintenance if or when we need. It's nice to know we're taken care of.

4 months ago

Reply from Sunnova

Thanks for reaching out to us, Denise Garratt. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 26th, 2023

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paul dooner Hammonton, NJ

Super fast and easy process. Paid nothing out of pocket and the new panels look great. Always thought they looked tacky but not the new ones. They are sleek and look good

4 months ago

Reply from Sunnova

Thank you for your 5-star rating! We're honored to have you as a valued member of the Sunnova community!

Dec. 26th, 2023

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emmy padilla Palm Bay, FL

Switching over was a painless procedure, The technicians moved quickly and neatly, the agent came over and switched my power on because I was unsure. I didn’t give five stars because I have not seen my electric bill yet.

4 months ago

Reply from Sunnova

Thank you, emmy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Zach Henley

Great service and the communication through the process from start to finish was top notch. I was always aware of the next steps and when they were going to occur.

4 months ago

Reply from Sunnova

Thank you, Zach! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Bree Ward Norwich, CT

Very friendly, professional, and knowledgeable. They answered all of our questions and walked us through the whole process step by step. Definitely recommend.

4 months ago

Reply from Sunnova

Hello Bree Ward, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Dec. 26th, 2023

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Marianne

Great customer service. Installation crew were excellent. Follow up inspections took a long time, but that has to do with the town making an appointment.

4 months ago

Reply from Sunnova

Thank you, Marianne! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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S Massey

The sales team (Hector and Jacob) were very knowledgeable and explained the product and process in a way that was easy to understand. I highly recommend them!

4 months ago

Reply from Sunnova

Thank you, S! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 27th, 2023

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Tom Koff Washington, DC

From the first person I spoke to till the last person, I received honest answers.The respond time was excellent.During the process, we were giving updates weekly

4 months ago

Reply from Sunnova

Hello Tom Koff, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Dec. 21st, 2023

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Chris Formica

They didn't charge us until our system was up and operational, and now we pay less for solar than we did for our electric bill, and it covers all of our electric bill.

4 months ago

Reply from Sunnova

Hi Chris Formica, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Dec. 14th, 2023

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Richard Hare Fresno, CA

The system works great. The crew showed up on time and worked quickly to finish the install. I have had no issues with the system or problems with my roof.

4 months ago

Reply from Sunnova

Richard Hare, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Dec. 14th, 2023

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Mike L. Naples, FL

I’m a little confused because my first payment was posted but I still don’t have access to see my production from my solar panels so I don’t even know if they are producing, can someone please call me to help me with this step

4 months ago

Reply from Sunnova

Hello Mike L., Please send us a private message with your system ID or case number so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Dec. 13th, 2023

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Andy Holmes Atlanta, GA

On time, even though we live in the middle of nowhere. Very friendly, fast, kept me up to date on the work as it was being done. Couldn’t ask for better.

4 months ago

Reply from Sunnova

Hello Anthony Holmes, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Dec. 12th, 2023

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melanie r janowsky Sebring, FL

So far everything that was told/explained to us was accurate, no hidden agenda. feel the company & it's sales person was honest which is rare i this day & age

4 months ago

Reply from Sunnova

Thanks for reaching out to us, melanie r janowsky. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 12th, 2023

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Vicki Nicholls Englewood, FL

Easy transition. No out of pocket expense. They did exactly what they said they were going to do. They walked us through the entire process in a way we understood.

4 months ago

Reply from Sunnova

Hello VIcki Nicholls, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Dec. 12th, 2023

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Matt L York, PA

Very easy company to work with. I am definitely looking forward to the long term savings on my energy bill as the rising costs of electricity have been mind blowing lately.

4 months ago

Reply from Sunnova

Matt L, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Dec. 7th, 2023

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Kvangerven Tampa, FL

Atrocious company! They basically are attempting to scam me! Contracted for solar, heat pump, and main electrical upgrade. They installed an AC, wrong SEER and manufacturer, and didn’t install a new main electrical, which I was told was necessary to pass inspection. My solar was installed, 12 months later than what I was told, and 15 months from contract signing (breach of contract). Sunnova refuses to complete my install but expects payment. I am unable to pay for services not received. Sunnova has literally attacked me, connected bank account to autopay without approval, reported me to credit bureaus, filed a UCC against my home, and trespassed on my property to shut the panels off. Try to call a manager, good luck, you have to leave your number and pray they call you back (if they do it’s usually a week after your original, if you miss them tough luck). Try to send legal documents representing yourself, good luck, they told me they won’t respond unless you have a lawyer. This company is absolutely horrible and they come from fraudulent backgrounds. Avoid at all costs. They cast large rain clouds over the solar industry.

4 months ago

Reply from Sunnova

Hello Kvangerven, please send us an email with your system ID or case number to [email protected] so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Nov. 30th, 2023

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Jesus Benavides Citrus Heights, CA

System goes offline and I can’t tell if it is working or not. My phone gets unpaired also. This system has communications issues and we can’t rely on it to see what if anything it is doing. We don’t know if we’re getting any solar power or if the battery is being charged. I would like to have someone contact me at home to correct these issues.

4 months ago

Reply from Sunnova

Hello Jesus Benavides, please send us an email with your system ID or case number to [email protected] so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Nov. 29th, 2023

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Deidre Ingvardsen Houston, TX

Generac scheduled an appointment with Sunnova on our behalf because our solar panels and battery pack isn’t working again. I confirmed visit and stayed home all day and no one showed. I called Sunnova and they said their technicians arrived at my address and I wasn’t home and there were no solar panels at my location. No one called me that day. They had “closed our case”. I called Generac back the next day and Sunnova, yet to get a new appointment. 90k worth of regret here. Install was a nightmare and never had worked properly. Parts under warranty but can’t get serviced. Installer won’t answer calls. 2008 we had solar panels (Whilhite Energy) and they worked perfect, good service. Always worked. Steer clear of Sunnova

5 months ago

Reply from Sunnova

Hello Deidre Ingvardsen, please send us an email with your system ID or case number to [email protected] so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Nov. 27th, 2023

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Bob Carr

It took 7 months to resolve a service call. Sunnova failed miserably at communicating, had they asked the right questions, it would have been resolved on the first day. They needed fall protection gear to service my panels. They wrote up ticket as needing materials instead. When you call in to get the service call complete, the clowns that answer the phone can't connect you to the right people because they're waiting on materials. No amount of talking will get them past this miswritten condition. Successive crews come out with fall protection only to discover that it is incompatible with the roof. They leave, another crew comes out, discover their gear won't work. Rinse repeat. I suggest that they give me sufficient notice and I can have a bucket truck waiting. Nope, they show up unannounced. The final attempt, they finally are trying to resolve this with management, and while doing some idle talking, it's discovered that they didn't need to replace or check anything because the part they are checking is the updated part. They never took the time to talk and find out. I would jot recommend Sunnova.

5 months ago

Reply from Sunnova

Hello Bob Carr, please send us an email with your system ID or case number to [email protected] so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Nov. 27th, 2023

star star star star star

Estefanie Franco

The experience was made better by all the employees assigned to my case. Friendly, diligent, knowledgeable. Easy process, great price and high technology.

5 months ago Edited November 21, 2023

Reply from Sunnova

Hello Estefanie Franco, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 22nd, 2023

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Nick Glendale, AZ

Every person we were in contact throughout the process were exceptional. They treated us with care and concern. I would do it again. The team was outstanding!

5 months ago

Reply from Sunnova

Hello Nick , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 15th, 2023

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Rod Fulce Canyon, TX

I appreciate the time the salesman gave me and help throughout the process. The workers were first rate. I still don't know how to read the meter but that's Excells deal.

5 months ago

Reply from Sunnova

Hello Rod Fulce, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 9th, 2023

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Tanika

I really like everything about the company from the sales reps explanation of the services to the contractors who perform the installation in a quick and precise manner.

5 months ago

Reply from Sunnova

We appreciate your review, Tanika. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Nov. 7th, 2023

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Dave Spaven Orlando, FL

BETTEREARTH WAS MY INSTALLER C.C WAS MY PROJECT ADVISER. BETTEREARTH DID A FINE JOB ON THE INSTALL BUT TRIER PORTAL IS LACKING AS FAR AS BEING ABLE TO COMMUNICATE. C PROMISED ME MY FIRST YEAR OF PAYMENTS AND A CHECK FOR $1,507.08WHICH HAS NOT BEEN FORTH COMING AS OF THIS DATE. ALL I ASKED AS THAT HE BE STRAIT FORWARD WITH ME AND HE WAS NOT. MY SERVICE HAS BEEN ON LINE FOR ALMOST A MONTH AND THIS MONTH I HAD TO PAY DUKE ENERGY $203 WILL I GET ANY REBATE? I ASKED THAT CHASE CALL ME SO I COULD GET SOME ANDWERS HE WILL NOT ANDWER MY POST EMAIL OR CALLS TO DATE.

5 months ago

Reply from Sunnova

Hello Dave Spaven, We sincerely apologize for any inconvenience. In order to better assist with any concerns , feel free to reach us via email at [email protected] Incorporate your system Id and full name in order to receive the best assistance.

Oct. 27th, 2023

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Robert Killoran Wayne, PA

The installation, while structurally correct, left us with debris blowing off our roof for several weeks. The crew was a bit sloppy on-site. Overall, it was a pretty good experience beyond the minor annoyance of debris falling.

6 months ago

Reply from Sunnova

Hello Robert Killoran, We apologize for any inconvenience. Thank you for your message. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Oct. 26th, 2023

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Rachel Chandler Houston, TX

They were very thorough with their presentation about the Solar System, about how it would save on my energy bill. The representatives that talked to me were always knowledgeable and answered questions without hesitancy.

6 months ago

Reply from Sunnova

Hi Rachel Chandler, Congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Oct. 23rd, 2023

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Connette Miller Phoenix, AZ

They were professional. They kept us informed of how long each step would take and called us each time to be sure someone would be home. Their installers were tidy and efficient.

6 months ago

Reply from Sunnova

Hello Connette Mille , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Oct. 19th, 2023

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Kenny Bain Marshall, TX

Communications needs to be improved upon. My inverter went out only several weeks after it was installed. It took over one month for a new one to be installed. The first day they were supposed to come, I waited all day and they never showed up. When they finally did come and make the replacement, the installers placed the Current Transformer in BACKWARDS, which not only caused my system to report crazy statistics, but it would not allow me to draw from the battery after dark. Furthermore, you as owner of a SolarEdge system cannot adjust any of the battery / storage profiles. You have to go through the installer and wait, often times having to make multiple requests.

6 months ago

Reply from Sunnova

Hi Kenny, we sincerely appreciate your feedback and we apologize for any inconvenience. We would appreciate the opportunity to turn this around. Please feel free to email us at [email protected].

Oct. 18th, 2023

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craig wagner Coopersburg, PA

I like how it show a close to real time production of the system. One minor things is that since my system has only been on for about 2 weeks the energy this month and lifetime energy should be the same and they are slightly off.

6 months ago

Reply from Sunnova

Thank you, craig! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 17th, 2023

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Sheila Brown

The process from beginning to end was rather disappointing. Beginning with installation. Upon departure the Hatchway was left open and the basement was infested with flies. The upstairs ladder to attic was left down all day and only when my neighbor called at 8:00 pm to tell me my attic light was on did I realize why my air conditioner was struggling all day. I have written, shared disappointment in other visits and length of time process took.

6 months ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Oct. 13th, 2023

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Mark Murphy Salt Lake City, UT

Nice job on the project, saving us over $100 a month consistently compared to last year with no system. Not even bringing into light the increased rate change by the electric providers.

6 months ago

Reply from Sunnova

Hello Mark Murphy, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 2nd, 2023

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Rambo Hound Aliquippa, PA

So far only had one week of power from the system all is working fine. The reason for 4 stars instead of 5 is the customer service operators they have a foreign accent and speak very fast I have to ask them to repeat and slow down over and over. I am hard of hearing and talk on the phone through hearing aids.

6 months ago

Reply from Sunnova

Hello Rambo Hound, We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously . We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Sep. 28th, 2023

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James A Jones Havertown, PA

Ian in the process of getting a second battery. The process has been smooth, however I can’t give a complete rating until my battery is installed. Looking forward to receiving it.

6 months ago

Reply from Sunnova

Thank you, James! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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L M Was Newton Center, MA

Great Communication & Seamless Installation. There was an activation delay, but it had to do with Eversource and state laws/requirements. We strongly recommend our Solar Representative/Sales person, Cole House!

6 months ago

Reply from Sunnova

Thank you, L! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Keri Fry Boynton Beach, FL

Really happy we went Sunnova !! All the services they have provided so far along with their hard-working team members who made the process of installing a full panel system to our house such an easy process.

6 months ago

Reply from Sunnova

Thank you, Keri! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023