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1,001 User Reviews

8.2

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Christoher Albuquerque, NM

If I had to do it over agin, I would not have used Sunnova or any subsiderary partner like Zing who markets their services on their behalf. While having solar panels has saved me 30-50% off my electric bills, the contracts and agents basically misrepresented the contract. While the company claims they do not put a lien on your home for the panels, essentially that is why they do. I am have been trying to sell my home for 90 days, having over 30 showings, and 5 offers all of which were retracted upon review of the solar contract. Multiple title companies from both my realtor and potential buyers have all said while the contract is not a “lien” it is enforced like one making it extremely difficult to transfer services and complete a sale on the home. The solar company gives you a few options when it comes time to sell your home, all of which are extremely difficult and can cause you to break the terms of your contract both with them or the buyers. Unless you plan on living in the same home for 25 years or buy a system full price, it simply is not worth it. The company gets the tax incentives and the panels won’t increase value you in your home when it comes time to sell. Better yet they start charging you before you even have the system installed during the 6 month process to get permits, plans, and installation. The sales people are misleading and work on a quota system receiving bonuses for locking in so many contracts. There is no real honesty or integrity from the salesman/woman. I am currently working with a lawyer to have the system removed so I can sell my home

2 years ago

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Reply from Sunnova

Thank you for taking the time to post a review and allow us an opportunity for improvement. We do apologize for your experience as this is not the normal Sunnova experience. Our goal is customer satisfaction and we strive to make each experience with our customers a memorable one by delivering the best possible service. After review of your account, we did find that a case has been opened to contact you and address your concerns. We will forward your feed back to your case owner for follow up. ^JG

Dec. 31st, 2018

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YETUNDE OLOWE Union, NJ

I have had it for 3years , there is no difference in my bill by the time you add Sunnova bill to my PSEG bill. I regret signing up with Sunnova . I was told that my panels and inverter are old / obsolete by another solar panel technician that is why my panel production is low . I asked Trinity to upgrade my panel and inverter .I was told to talk to Sunnova; they keep tossing me around like ping pong back and forth . I went through alot to get panels down for roof repair that i am paying for. Still going through the same to put the obsolete panel back right now.Please do your research very well before signing up

2 years ago

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Reply from Sunnova

Hi Yetunde, thank you for your feedback. We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle free by being attentive when explaining the product to our potential customers. We appreciate your patience and one of our specialists will contact you soon to help get this issue resolved. ^JG

Dec. 21st, 2018

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Wilma Martins Westville, NJ

We've had Sunnova solar panels for one year. We were promised lower electric bills or that the electric company may even pay us. To our unpleasant surprise we found that our electric bills were higher than the previous year. When we contacted Sunnova or PSE&G (the electric company) we were told that our usage had increased. I looked through the last two years of bills and it is clear that our usage was lower this year. Another customer service agent said we should have expected higher bills. Who would we sign up for higher bills? After we complained the marketing agent offered to install more panels on our roof (at a higher monthly cost to us) but said they'd only do it if the new panels were on the shady side of the house. What's the point in that? They might as well bury them in the yard. We are disgusted with our Sunnova solar panels.

2 years ago

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Reply from Sunnova

Thank you for reaching out, Wilma. We are sorry to hear that this was your experience with Sunnova. We are definitely concerned about your experience and would welcome the opportunity to address this with you directly. We value your feedback and will use it to improve. Please send us your system Id or a phone number associated with your account so that we can review your account and contact you. Thank you again!^MO

Dec. 4th, 2018

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Matt Lacky Paradise, CA

ATTENTION: Before doing any business with Sunnova Solar, you may want to read my story. On Nov 8th, 2018 my family’s home burned down in the Camp Fire in Paradise, CA. We were informed of our loss two days after the fire and had called Sunnova to cancel/suspend the account on Nov 12th. They agreed and said they would suspend the account. Well, three weeks went by and then we got charged for an additional month of service ($311 for Dec), as well as the 3 weeks we paid in Nov for no power (Nov 8-end of November). When we contacted Sunnova about it, they refused to credit us and said we never signed a docu sign which they then sent us that day, three weeks after the first phone call to cancel the service. Now we are not only victims to the fire, where we lost our home and everything else we owned, but we were charged over $500 for power that we never received or had, as the power is completely out in our community and we have no home to go back to. Also, on top of that, Sunnova stated on their docu sign that if we didn’t have our home rebuilt within 12 months, they have the right to charge us monthly payments even if we don’t have a home or power hooked up by then. This company is straight up robbing my family and I and I want to bring this to everyone’s attention before you decide to do business with them and fall victim to them as well. DO NOT go into contract with this company. They are crooks! They do not care about their customers and have shown to me and my family what they truly believe in, coming up off victims, before helping victims out... It’s truly a heart breaking situation to be in when you already lost everything and am evil Corp is still trying to take what they can from you. Thanks for reading, Matt L.

2 years ago

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Reply from Sunnova

Thank you for bringing this matter to our attention, I noticed our Issue Resolutions Supervisor has already spoken with you and addressed your concerns. We are glad this concern has been resolved. We value your feedback and will use it to keep improving. If you need further assistance please do not hesitate and contact us back. ^KM

Nov. 30th, 2018

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Claudia Clifton, NJ

Worst solar company, I seriously don’t believe that there is a worst company on this planet earth!! PLEASE do thorough research before going to to business with this horrifically fraudulent company!!! DO NO SIGN anything on their salesman’s tablets that’s how they trap you! Let me tell you my story! So this door to door agent comes to my door with many promises so much so that I was reluctant but still curious I signed a credit check to see if I’d qualify!! And guess what it turned out to be a 25 YEAR contract! Yes 25 year contract with an “escalator” so they call it of 2.9% which means my monthly payment will INCREASE EVERY SINGLE YEAR for the lifetime of the contract! The installation was a nightmare they ruined my yard and my roof! I have called Sunnova over and over just to get the same excuse there’s no point in asking for a supervisor because they appear to be uneducated in the product and refer the contract to rebuddle every SINGLE complaint. I have never in my life experienced such blasphemy!! They supposedly don’t put a lien one home they put a “UCC” so they call it which is basically or might as well be a lien! Don’t believe me? Look it up!! Now I can’t sale my home unless I con the homeowner into taking over the contract or buy it out because I plan to move out of state and get this, I can’t even bring the panels with me!!!!!!!!!!!!!!! This is the worst mistake I’ve EVER made in my life! Opening the door to the salesman and signing what I believe was simple a credit check!!! Why would any logical person in this world sign a 25 year contract for solar? Solar panels is an evolving technology like a cell phone! Every single year more efficient panels are created and I’m stuck with this bulky ALREADY outdated system! I’m Jesus Lord I hope this company falls apart so I can be released out of this horrendous fraudulent wack company! Please stay away or you’ll just be in position. I truly highly doubt the positive comments on here are real! It’s probably one of Sunnova employees just trying to balance out the comments but trust me im sure non of there employees would sign onto their contract! I even asked a rep and they advised me on a RECORDED line that they would never sign this contract! Can you believe this??! It’s is the worst worst worst company on the face of this planet!

2 years ago

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Reply from Sunnova

Thank you for reaching out Claudia, we value your feedback and we are here to assist you. Could you please send us a private message with your system id and/or phone number to contact you?

Oct. 31st, 2018

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Justin M09 Bayville, NJ

HORRIBLE company. I inherited a Sunnova from the previous homeowner and it is TERRIBLY undersized and EXPENSIVE. The system does not produce enough solar energy and when they have you locked in to their 20 year contract you are TOTALLY screwed. I have called multiple times and want to know why other similar houses have bigger systems, why between my solar and energy bill combined I am paying more than other similar or even larger homes and what can be done. They always "open a case" but have NEVER once called me back. I called AGAIN today to check in and they just said, call our local partner Trinity Solar. They always make sure to remind you of the contract though and that you either buy it out or bend over. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE. Horrific customer service and just use the contract as a way to negate that the system sucks, they don't respond and changes can never be made without additional costs. I cannot wait until these things are gone. Praying a hurricane rips them off!

2 years ago

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Reply from Sunnova

Thank you for your feedback Eliezer. We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.. Can you please send me a private message with your system ID and a phone number where we can reach you? We will look into this right away. Thank You. ^OA

May. 10th, 2019

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Gary Margulis Northfield, NJ

My system worked at less than 100% of guaranteed production for the 1st 3 years. Not as promised by the salesman - but not terrible. My inverter stopped working in the spring. They replaced the inverter after 5 weeks with what appeared to be a used inverter. My system has produced at third of guaranteed production since July 2018. I have complained to Sunnova regularly this summer. I was most recently told that the problem was "weather and other factors." I now check my inveter every day and usually find that it is not producing. My salesman told me there was a warranty on the contract and nothing to worry about. I pay my lease faithfully (and have high electric bills). Sunnova is not honoring the warranty. I have open CASE # 01118014 with Sunnova but I'm left with frustration and disappointment. I'm not saving money or the environment if my system is not producing. I am going to be selling my home and I'm worried.

2 years ago

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Reply from Sunnova

Thank you for reaching out. Gary, we value your feedback and will use it to improve. Our operations team has confirmed that a new work order has been issued to service your system. We will be contacting you to provide further information. We appreciate your patience.

Oct. 17th, 2018

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Sam El Mirage, AZ

I had Sunnova install solar panels on my house about 3 years ago. If I could rate them negative stars I would. They customer support does nothing to solve issues- I called them to see if my panels were working, and they confirmed everything was running efficiently based on their side. However, It turns put my panels weren't even on! Before I had the panels installed, I'd pay my APS bill the maximum payments of $250. After installing, I pay two bills, the APS bill AND Sunnova. My APS bill is now doubled what it was ($440) . I live in the sunniest part of Arizona, you'd think that'd help save some cash! The first time I decided to cancel the solar panels were even before they had installed them, but the company sent me back the salesman and he informed me that they'd charge me a cancelation fee of $10,000. I would not recommend this company to anyone.

2 years ago

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Reply from Sunnova

Thank you for reaching out, Sam. We would like to review your account and address your questions. Could you please send us a private message or email to with your system id and contact information where we can reach you?

Oct. 16th, 2018

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Kris Oceanport, NJ

Difficult to maneuver all the sites and registrations to start up the system and start earning. No contact with any of the people we started with so we could understand it all easily and make it go smoothly. We felt like we had to fend for ourselves and figure it out alone.

2 years ago

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Reply from Sunnova

Thank you for reaching out Kris, we are here to assist you. Could you please send us a private message with your contact information or system id? We will be glad to contact you and address your questions. ^KM

Oct. 13th, 2018

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Brenda Collins

I am giving a zero rating for customer support for Sunnova. I have been calling for a month or longer because our condo association is getting new roofs due to storm damage. I was told they would get a "quote" to determine what it will cost ME to pay for removal and reinstallation of the panels. My lease does not even mention anything about this being a cost to me. I was given a verbal quote of over $3k by phone but have yet to receive a copy of the quote. I was just recently told that I have to approve the quote before I can work with the installer partner to find out if they can even schedule to do the work in time. I have been so frustrated and stressed out by this totally non-support I would never refer even my enemies to this company. After spending over $3k for this removal and install, every amount I could save on electricity will be lost for the rest of the life of my lease and I have only lived in my home for one year.

2 years ago

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Reply from Sunnova

Thank you for reaching out Brenda, we are sorry to hear about your experience and would like to assist you. We will be contacting you tomorrow at the contact number on file. ^KM

Oct. 11th, 2018

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Corie Swarts Riverside, CA

Do you really want to hear it... Lets see I put the solar system on my roof with promises that I was going to save money, save the environment yadda yadda yadda.... I was promised I was going to be under a warranty that if I wasn't producing more than I was using they would come out and add more panels with no problems. YEAH RIGHT!! Well first year my electric bill at the end of the year was over $500.00 not including the monthly fee I paid of around $100.00 for the system. I called they told me oh that's because you didn't have the system a full year and didn't produce enough during the winter months. OK so .... My second year comes and goes well now I owe over $700.00 to Edison and still paying that monthly fee to Sunnova which has now increased. I call and they say oh well lets do an audit but you have to send us 1 year of bills from pre-solar and 1 year of recent electric bills. OK so I go and pull all these electric bills and scan each one and email them all over as instructed. It takes them several weeks to get back to me and then when they do the girl has a total attitude tells me my problem is that I am using more electricity now than I did back then. Well thats great unfortunately its been a hot summer and with the local fires and my asthma I have to have it running. Anyways I ask her if we can add more panels and ensure we get are producing enough. She tells me she will have to talk to another department and get back to me. A few weeks goes by I hear nothing I call and am sent to her voicemail I leave a message and wait a few more days guess what no word. So I call customer service the guy is super nice and understanding but says I have to talk to her. UGH so I leave more messages for her and well after doing this a few more times she answers and tells me the same story I heard before but this time she tells me someone from the other department will call me back. YEAH right I still haven't heard from them and when I call not they pass me around like a hot potato and I have gotten nowhere. SO NOW I just want the crap off my roof so I can find someone that knows what they are doing to come do this. Oh did I mention we are only like four months into the new year of coverage and guess what I already owe the electric company nearly $700.00 and of course Sunnova increased my monthly payment to them. SO WHEN DOES THAT SAVINGS START????? WHEN DO I GET A REBATE OR ANYTHING???? Save yourself a lot of headache and a lot of money and GO SOMEWHERE ELSE DO NOT USE SUNNOVA!!!

2 years ago

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Reply from Sunnova

Hello Corie, we are sorry to hear about your experience and would like to address your concerns. Could you please provide us with your system id and contact information on a private message? Thank you!

Sep. 26th, 2018

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Robert M Nathanson Hampton, NJ

Seven Months ago the local contractor discovered damage to the wiring caused by squirrels. The contractor opted to shut down the system for safety reasons. (Much appreciated) Since then it has been explained to me that I would still be responsible for monthly payments as the contract is a lease and only guarantees production over a three year period. At the end of that period Sunnova would refund for any shortfall in production. I guess the lease doesn't guarantee a working system. Five months later (two months ago) the local contractor removed the panels which are now stored in my garage. There the remain while we await Sunnova to come up with a solution. Upon removing the panels the contractor discovered damage which was a result of the system. So, here we are after 7 months of no service, roof damage, no proposed solution and my garage unusable since it now serves as a Sunnova warehouse. Of course, Sunnova still collects it's monthly payment. DO NOT USE THIS COMPANY!!!!!!!!

2 years ago

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Reply from Sunnova

Thank you for reaching out Robert. We are sorry to hear this roof issue has taken longer than expected to be addressed. We appreciate you bringing this issue to our attention, we use all customer comments to improve the customer service experience program. An agent will be contacting you within the following hour. KM

Aug. 25th, 2018

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Stephen Jackson Fairfield, CA

In my opinion, Sunnova runs their business similar like a gangster mafia. Sunnova illegally put me on a Solar contract on a home that I owned. The contract was under my tenant. I was never shown a contract. I never signed any document with Sunnova. I communicated with them about Solar. I never consented to the Solar. I never paid them any payments. When I planned to sell the property I called Sunnova to see what their plans were to sell and spoke to Bianca. Bianca was extremely rude and not helpful what so ever. From that conversation a UCC recording was filed against my property under the tenants name. This filing scared 1 buyer away and the other buyer the sale was successful but the title company withheld the proceeds until they got to the bottom of Sunnova's gangster policies. Never I mean never do business with this company!!

3 years ago

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nicola Milford, NJ

would give zero - I need to move and thought that this would be no issue at all- as the sales rep and there website say they are transferable. My buyer is demolishing the house and does not want them - my options are to move them to my new property - but they won't do that as it a different service supplier or continue to pay for another 22 years for panels making no electricity or buy them out at an overprice. its a total SCAM. I am very upset as I chose the company as a NEW Jersey State sponsored energy efficiency day was held at my company and Sunnovva was the solar company there - so I thought they were a good company

3 years ago

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Reply from Sunnova

Hello Jason . We would love to assist you with your concerns. Please send a Private message to . So we can look into this right away. Thank You. ^OA

Jul. 5th, 2019

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Nancy Concord, CA

Never sign a contract from Sunnova. They promise to save money on your electricity and it’s not true. Besides I had to sell my home and the company put a lean in my home. The worst part is that Sunnova did not allowed me to cancel the contract even though I didn’t have any other option. They said that the only two options I had were either pass the contract to the new owner or take the panels to the new home I was buying, but neither the new owner wanted this ridiculous contract nor I needed two solar panels on my new home due to my new home already had solar panels already paid from the previous owner. Sunnova wanted to move the solar panels no matter what and wanted to charge $8,000 just to move the panels, which it’s a ridiculous amount even when I did not need them. Also the other option is to pay $19,00.00 to cancel the contract. It’s a headache to deal with this company, I have been paying two electricity bills for 9 months so far, one bill of the previous home I sold and another one of the home I bought. Besides the person who bought my home is so angry due to the Sunnova company doesn’t want to take away the panels and I have to pay for any roof damage that this panels may cause. Stay away from this company, otherwise you will have to deal with too many problems!

3 years ago

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Rich Burlington, NJ

Worse company ever. They aren't the brightess bulbs and their representatives are morons. Me and my co-owner wanted to go solar for our house. We signed up with Momentum Solar, which is the third party company. They signed us up for Sunnova. So the day we signed up with Sunnova, we also got an email saying "Cancellation Request accepted". We called them up and they said that they couldn't tell which property is ours and they needed to see a copy of the deed. Our house is a joint house, which some people think it's a twin, some say it's a town/row home and some say it's a duplex but whatever it is, it's still it's own identity. So we were a little reluctant to just turn over person information, but momentum solar reinsured us that this was normal and we sent a copy over. The day we sent it over, we got another email saying "Welcome to Sunnova" and another email a few hours later "Cancellation Request accepted". We called Momentum again to find out why and they weren't sure, so they were going to call Sunnova, but so did we. When we called, the representatives (as brilliant as they are) said that they could tell which roof we owned. I just stopped and said "you're kidding me right?" And they said we can't do the installation because we can't tell what roof is yours. So I said "how can you not tell what roof is ours? If you look at Google earth, you can clearly see there is a fence dividing the properties, not only that, the deed says this is it's own identity regardless that it's connected to another house and finally, to help you understand what roof is our, it's color coded for people like you who can't figure it out (as the house next door has green shingles and our house has gray shingles)" she said "you will need to own the property next to you in order for us to do the installation" my co-owner asked "do you own or rent your home?" She said "rent" he then said "ok, do you rent the apartment next to you as well?" She said "no, I just rent the one I live in, I don't need to rent both apartments" he said exactly. So after weeks went by, Momentum was still trying to get them to understand. We then thought "hey, we are finally going to get somewhere because they want the "zoning agent" to speak to us"....yeah....that was a joke! Never heard from this so-called zoning agent. I don't think he even exists. So a few months past, with Momentum still trying to get them to understand. We decided 1 finally call. So it was myself, the co-owner and a rep from Momentum and we called 3 way to Sunnova. The representative was very smug about her responses but she said "No we will not put them up because we can't tell which roof is theres" the guy from Momentum said "Even if you look a google earth, you can tell the difference in roofs" she said "they would need to own the other property next to them" and he said "even though you guys done this before (installed) on a townhouse, you guys won't do it now?" She said "nope, they would need to own the property next to them. Luckily for us, we had found a good company while we were waiting. But wanted to give Momentum a chance to help us. Sadly, they couldn't get through to these thickheaded idiots. It's no wonder they are going out of business, they are a terrible company. If you start to think to go to this company, run....RUN AS FAST AS YOU CAN! If their sales person shows up at your door, slam your door on them. If they call, hang up. This company will not do you any favors and talking them is pointless. You'd do better talking to the wall then talking to these guys. Don't believe? Go ahead and read the other reviews, they will prove my point that this is the worse solar company ever!

3 years ago

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Isaac Toms River, NJ

I would leave zero stars if possible. There guarantee is a garbage lie. they stated we would be producing enough to cover our bills and then some. so far after three plus years we have a solar bill of $206.00 a month and a electric bill. I am not saving any money and I am producing 19% under there guarantee. they offered me 15 dollars off of my bill per month. This company is a scam. there customer rep Arkaz will give you a direct line that rings, goes to a voice mail with a recording of "all circuits are busy" SCAM SCAM SCAM. do not do business with them. your better off buying your own panels and installing them directly to your house.

3 years ago

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John dougherty Riverside, NJ

Sales guy came out to the house calculated the cost and said it would cost of contract $61 dollars a month and nothing from electric co. Get a monthly contract bill from Sunnova $87 dollars and $60 from peco. I Iive by myself, change all lights to led and not home all day. My electric bill went up more with solar panels. Customer service told me you have to have full sun to get pay back usage and a year to see savings. When sales guy came out said no full sun for it to work, works on a cloudy day and see savings first few months. The company are frauds and misleading the people. Never should of went with this company

3 years ago

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Pamela Pagel Moreno Valley, CA

After we chose to use this company and we arranged for installation we didn't here from them for about 6 months. I had to call them over and over. They finally said the delay was our fault because we had a structure on our property that was build without a permit. That structure was an above ground, basic spa! Then they took for ever to work out our payment plan and began calling and asking if we were planning to give them the money we would be getting from our task return! They called almost every month. I finally told them no. We are not planning to give it to them. At this point I wish they would take them off our roof so we can start over with another company because we still have to pay Edison money every year because the panels are not producing enough energy for our use. I could go on and on about the promises this company will make to sell but never deliver on them.

3 years ago

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Hector Caro El Cajon, CA

I went with Sunnova Solar because we were paying a lot for electricity and sales representative said they guarantee savings. Now about 2 1/2 years in and I'm paying about the same overall. I've requested to have them look into what is the reason I'm not saving as much. We had asked to have our system sized a little bigger for future house expansion yet we barely make enough as it is. Sunnova recently had their systems hacked and I no longer feel that my information is safe. I've requested that due to their systems being compromise to let me out of their contract but they refuse. Oddly enough my bank account was recently used by an unauthorized person. There seems to be some noise coming from the area that the solar equipment is located but their tech was unable to hear it. I'll admit that it didn't make the noise when he was here but I advised them it's more noticeable at night. I recommend anyone looking to get their solar system with Sunnova that you look through all the reviews and make a wise choice.

3 years ago

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Casey Elliott Glendora, CA

I was told by the sales rep that the 18 panels on my home would wipe out my electric bill from Edison, it never has. I get a true up bill every year, this past year it was $1400. I have contacted them on numerous occasions only to be told that they system is operating properly and there is nothing they can do as I am under contract. I have a letter from the sales rep stating that based on his design I should not have a Edison bill. Sunnova doesn’t care about their customers, only the bottom line. I have requested additional panels to be installed even though my bill with them would change, they won’t do that unless I sign a new 25 year lease??? Why would I do that when I am already unhappy. I want these panels off of my house or I want additional panels installed, and to make an adjustment to my contract. I will not sign another contract with them as they cant fulfill the promises already made to me. My average Edison bill was $165 a month, now I am spending over $250 a month

3 years ago

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renee Apple Valley, CA

we bought 12/2014 technician who installed main box only connect 1 main wire which caused arcing inside box . we contacted them stating we are getting 50% of what we leased and blackouts daily of course received run around after numerous phone calls and six months later a tech came and informed us that this was high arcing which could have easily caught house on fire. plugged in other wires and said everything is corrected however we wanted them to go through the system but they said nope. three yrs later we still are not getting the amount we were promised ( not even close). they state they will reimburse us after 3yrs for the amount we are owed . And 1 cs rep stated they will send someone out to go thru system still no tech we pay $198 a month and $ 1495 to sce at the end of the year . we also see our SCE bills go up and we are locked in to rate because solar is not producing. WE live in the desert so we have sun 250 days a year!!!!!

4 years ago

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Deneson Evasco San Bernardino, CA

NEEDS A CLASS ACTION LAWSUIT ! ! ! We were guaranteed 7900kw this year but only delivered 5500kw. Apparently, the guaranteed kw was not guaranteed. Figure that out. When I called them, they told me it was a shading issue, which was impossible because they checked our house the day we signed the contract and told us it would recieve "100%" of the sunlight. When asked where the shade is coming from, they were not able to give an answer. We were offered to lower our monthly payment from $136 to apprx $80, but I told them I would rather have them fix it and pay full, but they keep saying that there's nothing wrong with their panels. I asked them if is it going to be like this forever, and she said yes, for now. Meaning were gonna have to pay double for 25 years. We're paying Edison and them. If they only could deliver on there guaranteed kw, we wouldn't have to pay Edison anything. They even have the audacity to tell me that I can't go to court because in the contract that I signed, I agreed that if their system misproduce they can just pay us $0.19 per kw. Yes, I did agree, but this is clearly not a misproducing system. They sold us a faulty 5500kw producing system and lied to us saying it would "guarantee" 7900kw just to sign the contract. this is clearly a fraud from the beggining. If anybody is able to get off this contract, please share. STAY AWAY FROM THIS COMPANY ! ! !

4 years ago

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Bill Laguna Niguel, CA

Don't go with Sunnova as a solar provider. They have terrible customer service. I have had two issues with newly installed solar in the first year and I can't even get their customer service people to respond. My solar system is not working and they still require you to make the lease payments even though I am paying a full electric bill. They took 4 weeks to send out a technician. I am currently in the middle of working with them on the second issue with the system in my first year. Three weeks and still waiting for them to call me back. I haven't seen any savings. Wish I had read the reviews before I fell for this scam.

4 years ago

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Carolyn Sargent

Sunnova is the most inefficient and worst run company I've ever dealt with!! I've had nothing but Terrible experiences with Sunnova from the start! After a fire consumed my home in early October, 2015, I started calling to have them remove the solar panels. It took 4 months of delays, so finally my building contractor had to do the removal himself. Frustrated, I asked for a quote for how much it would cost to buyout my contract. For 12 MONTHS of frequent calling, I was continuously rerouted to different people in the company. Not one person could give me a straight answer, and many neglected to call me back!! Finally in February, 2017, I got a Demand letter from the company with a billing amount. I sent them a check, and true to form, they've lost it...... Don't expect any service or cooperation from Sunnova.

4 years ago

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Joel Lotz Pomona, CA

My parents ( senior citizens ) wanting to go green and save money on their electric bill were scammed in to a 25 yr agreement. It's their fault ( parents ) for not making sure that what was promised by a slick talking salesman to be on / in the contract. Their electric bill ( except on very rare occasions ) never exceeded 140.00 per month. I know that for a fact because I have seen their records. Salesman told them that they would receive a 'new " breaker panel on their house, due to the current "push button" ancient box currently on the house. Guess what? ... it's still there. They did not deliver and played dumb, "it's not on the contract". Gets better, I noticed that every other set up I see on residential locations has nearly double the panels. My parents electric bill tripled to over 325.00 per month. Not including the 95.00 they pay to the solar company. Panels dont produce even 30% of the power used. Where's the rest of the panels? Father is 86 mother in her 70's this company burned my parents. They have had the system over three years and have not seen or heard a word form anyone. They are aware of their wrongdoings and have not lifted a finger.... Now I'm stepping in to resolve this, I'm their son, I'm educated, and I'm going to see to it this is resolved or they will wish they never did this in the first place........ who scams seniors? who does that.

4 years ago

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Danielle Beverly Hills, CA

Sunnova will not support you. We are going on 4 weeks of leaks in our house because of solar panels that were installed 2 years ago. The contract for panels is a 30 year contract, and we are in the infantile years of this contract. My expectation was that when we informed Sunnova on New Year's Day of the multiple leaks in the garage that they would uphold their commitment that is promised in the contract to follow up with us in 24 hours. Instead we are now up to a dozen new leaks. If you choose to commit to Sunnova please be aware that you will: Have to chase them down to reply to you They will take the least expensive approach to every solution, even if that means ultimately repairing the same issue will end up costing them 5x more since it has never been done correctly. The contract between you and Sunnova, goes through great lengths to protect them, but not yourself or your home. You will have to hire lawyers to ensure your rights are protected. The good news is, there is room for a lawyer to fight for you. Read carefully: the ‘warrantee' on your roof from Sunnova only covers a portion of the length of time these panels are on your roof. The same ‘warrantee' does not really provide you with all of the comforts your typical roof warrantee provides you with. Sunnova is not based in the North East. They literally have no idea what is happening at your home. They do not provide you with 1. Answers or 2. Compassion. The amazon rainforest has been in my house new year to date. Sunnova's scripted reply of “we are so sorry, we will get that fixed right away” is obviously a false statement.

4 years ago

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Richard Miranda

I'm just beside myself. I no longer have any confidence in the decision I made to go solar. I must have my head examined for agreeing to pay $157.00 a month for this crap. So far, I cannot say I have seen any savings. In fact, the four months of summer electric bills were even higher than last year. Over all, between the solar billing and the electric bill, I'm losing my shirt. I've called Sunnova and Atlantic Electric only to be told some confusing explanation. I've just received my December electric bill and it was just about the same as last year when I didn't have solar. What am I saving????

4 years ago

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Harry Carney Glassboro, NJ

My system was installed and turned on 4/17/16 have been very happy with everyone and the performance. Was installed by Code Green Solar of New Jersey

4 years ago

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Michael Leach San Francisco, CA

Smooth operation, and I was kept informed every step of the way. I am able to save money and help provide renewable energy, without having a huge out-of-pocket expense.

5 years ago

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Vincent Definis Sewell, NJ

Sunnova uses either the cheapest solar panels or the oldest style with support clips showing above all the tiles. Their local installation company does not know the word Communications company's name is code green they do not return phone calls. The solar panels are not aligned properly the cables between panels are showing on one side. Also I was told local installation company code green that I would be getting panels like my neighbors which are the dark with dark trim and no support clips showing. I feel the panels that were installed on my roof lower the value of my home just from the Aesthetics. I tried to contact go green for 3 weeks no return calls. Contacted sunnova directly and they swear these are the best panels out today. No resolution yet.

5 years ago

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Theresa Bernardi Brick, NJ

This has been a year of headaches. From the first day of install there has been one problem after another. First my roof was damaged , along with my kitchen. Then was tarred in multiple locations. From there, the connection issues were nonstop. When trying to contact sunnova multiple times , they finally claimed to put my account on hold till the issues were resolved. After many attepts to get my system running , just recently the system is working properly. However, I have been trying nonstop to get in touch with sunnova to get my account back on track. Today I get one call saying that I have to pay for all the months that the system wasn't working! " It is not their problem" is exactly what was said. I have called this company 134 times (kept track) and not one representative was helpful or even professional! This is one company that I would never recommend.

5 years ago

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Chris Judd Running Springs, CA

Well, after a long, frustrating battle of emails, dealings with numerous customer service reps and having to contact the BBB, Sunnova agreed to lower our monthly premium to offset the underestimated power production vs. our consumption. I don't know why they didn't help us sooner, but we are happy that they finally did.

5 years ago

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John Eht Atlantic City, NJ

It had come to our attention that there are several errors pertaining to the installation of our solar panels on our pole barn roof the most upsetting but certainly not the only one is the fact we now have holes in our roof where, as the sun sets, you can see daylight through. There are also several rail mounts bolts that are splitting thru the roof trusses and not supporting any load. We also don't see how drilling thru a tin roof with nothing behind it creates any stability and creates even more opportunity for the roof to leak. We were assured when this project began that your crew was professional and fully capable of installing the system on this particular type of roof. It is evident this is not the case. To date your company has lost our original contract, we began this process back on July 19th, 2015, run over our landscaping and now this. I understand that a tin roof is not your standard mounting surface but if you were not capable of doing this type of installation you should have declined the job entirely and not put us through this. The building itself is less than 2 years old and its roof life WAS, until your installers put holes in it, expected to be 30 years. Not only have you destroyed our roof warranty, the installation is not even being done to the specs of the building. It was pointed out to your crew and the person who drew up the plans that the loading specs for the roof are incorrect yet you still proceeded to install incorrectly. The trusses are NOT 24” on center they are 48” on center which effects all the roof load calculations so what has been installed is incorrect. We were also told that the supports to the end of the rails would not exceed 16”, a rough estimate is they are over 30”. At this point we are requesting that all work be discontinued and that someone contact us to remedy the damages you have created by poor installation. We expect a new roof, not one with patches, and proper installation by a competent crew. If you cannot find a competent crew who knows how to do an installation on a tin roof properly we are not interested in completing this project with your company and expect a new roof in addition to being released from the contract with no obligation on our part. Installer is Statewide Solar

5 years ago

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Denise Bonillas Chico, CA

Everything their sales rep told us was basically false. Told us our True up would be about $300 and it was almost $1300. When we call to talk to them about it they claim that it is our fault that we did not do better research that the salesperson is contracted out and that is not their problem. We changed our payment method and they raised their rate on us and when we call to talk to customer service about it they say someone will call back and no one ever calls back. We calculated our old PGE bill before solar with our new Solar bill, PGE Fees and True up and we are paying more now. FUN!!!! This is a bix hoax and they do not stand behind anything that they represent. My husband is ready to rip it off our roof and higher lawyers!

5 years ago

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Chris Judd Upland, CA

I have been battling with this company for over a year now. They did not deliver as promised. The system they installed did not produce enough electricity to match our consumption as we were told it would by the middle man sales company, United Dollar Power. They just disappeared after we started having problems. Sunnova keeps giving us the runaround and bouncing us from rep to rep. Go somewhere else while you can or seriously consider staying with your conventional power company! My wife and I are now bound to a 25 year contract and fighting them. Because of their misrepresentations and erroneous power calculations, we now are paying 50% more than we were!

5 years ago

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Katherine R. Mulderrig Oceanside, CA

Reps were great but service scheduling not good.

4 months ago

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Reply from Sunnova

Hello Katherine, we appreciate you feedback. We will use this to improve. Thank you!**MV

Mar. 1st, 2021

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Susan Harper Fort Worth, TX

I can only see what it's doing about half the time

5 months ago

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Reply from Sunnova

Hello Susan, thank you for bringing this to our attention. One of our agents will reach out to you to help address this issue. Thank you^ JD

Feb. 10th, 2021

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jim ogilvie Sewell, NJ

they were always there ready to answer any and all questions.

10 months ago

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Reply from Sunnova

Good afternoon Jim, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Sep. 8th, 2020

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David Krucek Oakdale, CT

They did what they said. Easy process. I’m very happy with the program.

3 months ago

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Reply from Sunnova

David, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Mar. 25th, 2021

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Beth Phillips Millerstown, PA

Great product, knowledgeable and pleasant people to work with, good customer service.

1 year ago

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Reply from Sunnova

Thank you for the note, Beth. Welcome to the Sunnova family!^JD

Jun. 22nd, 2020

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Carla Cicchi Placerville, CA

They are great, straightforward, and I am very happy being with them.

1 year ago

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Reply from Sunnova

Thank you for the note, Carla. Welcome to the Sunnova Family!^JD

Jun. 16th, 2020

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Danny DaPonte

Great program! We were able to save 100’s per month with no cost out of pocket

1 year ago

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Reply from Sunnova

Thank you for the note, Danny. Welcome to the Sunnova Family!^JD

Jun. 16th, 2020

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Marilyn Cunningham-Williams San Diego, CA

The workers were on point in knowing what to do, they did a bumper job!!!

1 year ago

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Reply from Sunnova

Thank you for the note, Marilyn. Welcome to the Sunnova Family!^JD

Jun. 16th, 2020

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Jack Corder

Unit works just as it should Install went perfect Guy’s left no mess

1 year ago

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Reply from Sunnova

Good morning Jack, Thank you for your feedback and welcome to the Sunnova family!. ^MP

May. 19th, 2020

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Steven j cuccu Farmingdale, NY

Every thing went as explained no surprises they kept their word

1 year ago

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Reply from Sunnova

Thank you, Steven.! We aim to provide the best customer experience and are constantly working to make our installation process as hassle free as possible. Welcome to the Sunnova family!^JD

May. 8th, 2020

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ANNA THOMAS DeSoto, TX

I have seen a significant difference in my energy bill so far.

1 year ago

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Reply from Sunnova

Good morning , Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Grampy

Never had a problem and they are always there to answer my questions.

1 year ago

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Reply from Sunnova

Good morning Grampy, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Autumn S.

Excellent customer service and got a great product for a reasonable price.

1 year ago

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Reply from Sunnova

Hello Autumn, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^MO

Feb. 26th, 2020

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Victor Ortiz

Very polite and understanding explain to me how things are and how they work

1 year ago

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Reply from Sunnova

Good morning Victor, Thank you for your feedback and welcome to the Sunnova Family!. ^MP

Feb. 11th, 2020

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