Sunnova Logo

Sunnova

check_circleVerified

star star star star star_border
1,001 User Reviews

8.2

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jennifer Kean

They made everything easy and answered all my questions honestly

1 year ago

Sunnova Logo

Reply from Sunnova

Good morning Jennifer, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jane Yanko

Excellent customer service and smooth installation of solar panels.

1 year ago

Sunnova Logo

Reply from Sunnova

Good morning Jane, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Stacy

Customer focused, superior service. Communication was top notch

1 year ago

Sunnova Logo

Reply from Sunnova

Good morning Stacy, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Thomas Provencher

Easy to work with. Great product. From start to finish everything went very smoothly."

1 year ago

Sunnova Logo

Reply from Sunnova

Good morning Thomas, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Leslie Murray

Every one was nice --up front - new what they were doing -cleaned up when done

1 year ago

Sunnova Logo

Reply from Sunnova

Good morning Leslie, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Javier

All who were involved were pretty humble and appear to take time and effort with customer.

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Javier, Thank you for your 5-star review feedback and Welcome to the Sunnova Family! ^MO

Jan. 24th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jane Parmel Rockaway Park, NY

Showed up when promised, helpful staff and installation went quickly!

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Jane, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO

Jan. 17th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kay

Best sales person...Marshal T! Explained everything but wasn't pushy at all.

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Kay, Thank you for your feedback and Welcome to the Sunnova Family! ^OA

Jan. 8th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Robert Pedersen

work was done quickly, and the PGE bill was reduced one month later.

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Robert, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Patricia Farley

They are prompy and efficient and answer any and all questions

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Patricia, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Odette Messina

Sunnova is always in contact and informative they are on point, polite and a pleasure to talk with

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Odette, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kim Peterson

Knowledgeable about product. Made sure I was satisfied with my purchase.

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Kim, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Nadine

They took care of everything, I didnt' have to do anything.

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Nadine, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Kristine L Cape May, NJ

I was promised a referral fee months ago and I'm still waiting. Don't make promises and then excuses.

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Kristine L. , thank you for bringing this to our attention. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Would you please send your contact information to and one of our Resolution Specialists will contact you.

Dec. 31st, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bill Kleespie Maricopa, AZ

Everybody was friendly to work with and knowledeable on what they were doing.

1 year ago

Sunnova Logo

Reply from Sunnova

Good Morning Bill, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Dec. 31st, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mouritala Dodo Seriki

They have a good customer service and jnow what they were doing.

1 year ago

Sunnova Logo

Reply from Sunnova

Good Morning Mouritala, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

David

Didn't explain things clearly. I'm no saving any money with these panels and my house is now harder to sell.

1 year ago

Sunnova Logo

Reply from Sunnova

Good Morning David, Thank you for bringing this to our attention. If you could please send us an email to with your system id/phone number where we can reach you?. We will look into this right away. Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Joan Manzo

Degree of communication;always keeping me updated as to the status

1 year ago

Sunnova Logo

Reply from Sunnova

Good Morning Joan, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Jason Jalbert

Great service and product. Little hiccup in the beginning but overall a great process

1 year ago

Sunnova Logo

Reply from Sunnova

Good Morning Jason, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

John Ventura

Easy to talk to Mon C, His attention to detail is excellent.

1 year ago

Sunnova Logo

Reply from Sunnova

Good Morning John, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

CDM

Once contract was signed, representative became irresponsible. No longer enthusiastic about answering my questions. Very unhappy.

1 year ago

Sunnova Logo

Reply from Sunnova

Good Morning CDM, Thank you for bringing this to our attention. If you could please send us your contact information to and one of our Issue Resolutions Specialists will reach out to you soon to further assist. Thank you^MO

Dec. 10th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Keesha Speight Temple Hills, MD

I received great service. I would recommend your services to anyone.

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Keesha Speight , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^OA

Dec. 3rd, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Dan Corley

They provide good service. I have already recommended them to friends.

1 year ago

Sunnova Logo

Reply from Sunnova

Good Morning Dan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Christine McEvoy

Installation was on time and an easy process. Staff was helpful and friendly.

1 year ago

Sunnova Logo

Reply from Sunnova

Good Morning Christine, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kristopher Puffer

From the initial visit to the installation, the process was painless!

1 year ago

Sunnova Logo

Reply from Sunnova

Good Morning Kristopher, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Michael

They were very helpful with my billing questions and I did not have to wait on hold for very long

1 year ago

Sunnova Logo

Reply from Sunnova

Good Morning Michael, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ann Olson

Installation was done on schedule and workers were professional and courteous.

1 year ago

Sunnova Logo

Reply from Sunnova

Good Morning Ann, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Margaret Vernazza

Employees were very knowledgeable and considerate in their manner

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Margaret, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

Nov. 15th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Antonio

Its a good company, with your experience the Sunnova its the best company in Puerto Rico.

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Antonio, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Welcome to our Sunnova Family!^MO

Nov. 15th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sajrudin Mohammed

Great customer service, quick installation and sticks to their words

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Sajrudin, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Raymond Colbert

Very good service woth feet on the ground. Excellent product workmanship!!!

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Raymond, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tawanna Hinton

They completed the job in a timely manner and our Pepco bill has decreased.

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Tawanna, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Richard Martinez Fresno, CA

they were very helpful, professional,and protective of your information.

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Richard, thank you for your positive feedback and welcome to the Sunnova Family! ^MO

Oct. 21st, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

manny rifon Lodi, NJ

unable to contact antone by phone waited over 1 hour 3 days in a row left call back number never rec'd cal backl

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Manny, thank you for bringing this to our attention. We are sorry to hear that this was your hold time experience. Could you please send us a private message with your system ID or contact number. We will escalate your concern to the appropriate department to contact you^MO

Oct. 21st, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Aileen Smith

Very efficent , however communication from the installation department could be better.

1 year ago

Sunnova Logo

Reply from Sunnova

Good Morning Aileen, Thank you for your feedback. We use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family! ^MP

Oct. 14th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Linh Le San Jose, CA

Good service and good product . When I need they can sevice right away

1 year ago

Sunnova Logo

Reply from Sunnova

Good Morning Linh Le, Thank you for your positive feedback and Welcome to the Sunnova Family!. ^MP

Oct. 8th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bevis v Do

The best company very good people very niceThey are at service where ,

1 year ago

Sunnova Logo

Reply from Sunnova

Good Morning Bevis, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 8th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Julio Polonia

Great Customer Service, they kept me up to date on all the process

1 year ago

Sunnova Logo

Reply from Sunnova

Thank You Julio Polonia! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Helen Atanasio

Totally screwed up my billing and how I purchased the system - did not lease it!! Very frustrating!!

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Helen Atanasio, thanks for bringing this to our attention. We are sorry to hear about your experience with your billing. Could you please send us a private message with your contact number or system ID. We'll escalate your note to the appropriate department.^OA

Oct. 1st, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Aisya

Amazing. I'm saving over $250 a month. I highly recommend this company.

1 year ago

Sunnova Logo

Reply from Sunnova

Thank You Aisya! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ellen Rome, NY

They have answered any questions or concerns when we have contacted them.

1 year ago

Sunnova Logo

Reply from Sunnova

Thank You Ellen ! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Sep. 17th, 2019

star star_border star_border star_border star_border

Patricia Provencio Rosamond, CA

There is nothing I like about this company. I want out of this contract. Zero customer service, my panels and system hasn't worked correctly in months, I have called and called and called, they keep closing my claims with no resolution.

9 months ago

Sunnova Logo

Reply from Sunnova

Hello Patricia, thanks for bringing this to our attention. We are very sorry to hear about your experience with the system. One of our agents will reach out you shortly to help get this issue resolved. Thank you. ^JD

Oct. 19th, 2020

star star star star star

Yvette Caban The Bronx, NY

The work done was excellent . Cleaned up after themselves. I rave to everyone about my savings.best decision ever.

11 months ago

Sunnova Logo

Reply from Sunnova

Hello Yvette Caban, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.Welcome to the Sunnova Family^IS

Aug. 14th, 2020

star star star star star_border

Candita Ramos-Montes Brooklyn, NY

Unfortunately because of the pandemic the process took longer than expected but Sunnova has been nothing but professionals.

11 months ago

Sunnova Logo

Reply from Sunnova

Hello Candita, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family!^JD

Aug. 6th, 2020

star star star star star

Craig Folk Birdsboro, PA

In the first five days of having my solar turned on i had one day that i produced look forward to the months to come.

11 months ago

Sunnova Logo

Reply from Sunnova

Thank you for the note, Craig. Welcome to the Sunnova family!^JD

Aug. 6th, 2020

star star_border star_border star_border star_border

Bill Frederick Cape May, NJ

My solar panels have been operating since October 2018. . Everything was fine till my system stopped working on May 15,2020. It was determined the solar inverter was bad and was told it would take approximately 7 days to replace 4 weeks later Sunnova shows up for install only to find out they had the WRONG PART!!!! Well now here we are July 17 Sunnova says the parts are in BUT they can’t fix till July 30th . THIS IS TOTALLY UNACCEPTABLE!!!! And also Sunnova DOES NOT return phone calls and there is NEVER a supervisor available . Sunnova rates a 0

1 year ago

Sunnova Logo

Reply from Sunnova

Thank you for reaching out, Mr. Frederick. We are very sorry to hear about your experience with your system. One of our agents will reach out to you shortly to help get this issue resolved. Thank you.^JD

Jul. 20th, 2020

star star_border star_border star_border star_border

Steve and Karen Hoffman Encinitas, CA

This is the worst Solar Company I have ever used. I have called 4 times now to schedule a repair and every time I am told that they promise someone will contact me to schedule an appointment, but no one has called for three weeks. Just asked to speak with a supervisor and again I got the run around. How can you stay in business when you do not take care of you customers. Would never use Sunnova again.

1 year ago

Sunnova Logo

Reply from Sunnova

Hello Mr and Mrs. Hoffman, thanks for bringing this to out attention. We are very sorry to hear about your experience. One of our agents will reach out to you shortly to help get this issue resolved. Thank you^JD

Jul. 20th, 2020

star star_border star_border star_border star_border

Unhappy Clovis, CA

We got solar to help save money, like everyone else. It was put in last year. Our true up was $800.00 this year. Found out that our solar system wasn’t working!😳. We have been making monthly payments just to have panels on our roof that weren’t working. They will not compensate us in any way for their mistake. All we got was an I’m sorry. We also got holes in our kitchen ceiling from their nails.

1 year ago

Sunnova Logo

Reply from Sunnova

Thank you for reaching out. We are very sorry to hear about your experience with production and the holes in the kitchen. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.^JD

Jun. 22nd, 2020

star star star star star

Carmen Alessi Cape May, NJ

Everything was simple and accessible. The service is professional and friendly. And the product I am enjoying is awesome.

1 year ago

Sunnova Logo

Reply from Sunnova

Thank you for the note, Carmen. Welcome to the Sunnova family!^JD

Jun. 15th, 2020

star star star star star

L.Gist Corona, NY

I was extremely pleased with the customer service positive attitude and I appreciated all the knowledge as they answered every question

1 year ago

Sunnova Logo

Reply from Sunnova

Thank you for the note, L.Gist. Welcome to the Sunnova Family!^JD

Jun. 15th, 2020

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information