LGCY Power: Read 801 User Reviews From Real Homeowners

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Sharon Hofer Rancho Cucamonga, CA

What made me interested in LGCY was that I didn't have to buy or lease the solar panels to be able to use them. I had never heard of that plan before. We just have to pay for the energy we use. We don't own the solar panels or have to maintain them.

2 years ago

Reply from LGCY Power

Sharon, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 20th, 2022

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Angel Coleman Westminster, CA

Panels were installed within 3 weeks of the in home visit. Peyton was informative and answered all of our questions. He is responsive and kept in touch throughout the whole process. The time it took to have the panels actually connected and turned on was a bit daunting, but I understand shipping delays played a big part in that. Other than the 3 month delay to connect to the city, the process was great!

2 years ago

Reply from LGCY Power

Angel! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 15th, 2022

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Cindy Tetzlaff Mesa, AZ

Jesse N is wonderful. Very much enjoyed talking with him. The whole procedure from first meeting with Jesse to installation was quick and easy. Problem came after the installation. May 11th was installation day but then here it is June 13th and I am still not connected to the power grid. So I have solar panels up and yet still paying full price to SRP.

2 years ago

Reply from LGCY Power

Cindy, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 15th, 2022

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Donna Johnston Virginia Beach, VA

Great customer service and team of people. Tyler H was very professional, quick, thorough and has been extremely helpful to me with getting solar installed into my home. He continues to stay in touch, to make sure everything is going well for me.

2 years ago

Reply from LGCY Power

Donna, Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Lindak6845 Silas Tracy, CA

I usually don't answer the door with people coming to solicit but the person that came to my door got my attention and he was young and knew exactly what he was talking about the rep Gladys H was so down-to-earth she made you comfortable and she explained every inch of the way on how things would work and if they would cost you anything

2 years ago

Reply from LGCY Power

Lindak6845, Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Brandon J Poni Folsom, CA

I had several options to choose from because of LGCY Power. I ended up choosing the Sunrun monthly options becasue I didn’t have to pay a bunch of money upfront or get a loan! Plus the rep I worked with was very professional

2 years ago

Reply from LGCY Power

Brandon, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Apr. 19th, 2022

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Kathleen Meagher

Installers were excellent. Professional, courteous & knowledgeable.

2 months ago

Reply from LGCY Power

Kathleen, thanks for choosing us and taking time to provide feedback. Thanks for letting us know what a great job we're doing. We really appreciate your kind words and are grateful for your business.

Oct. 1st, 2024

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Steve Buzzell

The crew was awesome!! Very thorough and patient and professional!!

2 months ago

Reply from LGCY Power

Steve, thanks for the positive feedback and letting us know of your great experience with our solar expert and our company. Don't forget to follow us on Instagram! @lgcypower!

Sep. 26th, 2024

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Becky Groppel

They were very polite, professional, and apologetic for the power being off longer than predicted.

3 months ago

Reply from LGCY Power

Becky, we are glad to hear you have enjoyed our help while going solar! Our apologies for the little hiccup, but we are very appreciative of your patience and understanding! We hope you will follow us on Instagram @lgcypower for our solar hacks that will help you continue to enjoy your solar system! Thanks!

Sep. 11th, 2024

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Chris Moschel

They were very professional and friendly. They answered all of the questions I had for them.

3 months ago

Reply from LGCY Power

Chris, we appreciate your positive thoughts and taking the time to leave us a review! We are happy to hear of your great experience on your decision going solar. Follow us on Instagram for solar hacks @lgcypower!

Sep. 10th, 2024

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Marcia Douglass

The service was great. I had a slight issue which was resolved very quickly and completely

2 months ago

Reply from LGCY Power

Marcia, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

Oct. 15th, 2024

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Queena Howard

Crew arrived early and completed the task on time. Friendly crew and cleaned up behind them themselves.

4 months ago

Reply from LGCY Power

Queena, we are so glad to hear that your experience with LGCY Power was a success! We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

Aug. 19th, 2024

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Verified Customer

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Sherri S

LGCY Power was easy to work with for installation of my solar panels. Very helpful and took care of everything.

4 months ago

Reply from LGCY Power

Sherri, we are happy to hear that our solar experts were able to help you from start to finish. Thank you for taking the time to leave this kind review! Follow us on Instagram @lgcypower for more solar hacks!

Jul. 31st, 2024

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Dawn Perkins

Everything was fine. They knocked on the door so I knew they were there which I appreciated. They were all nice.

5 months ago

Reply from LGCY Power

Dawn, thank you for your review and great feedback! We are so pleased to see you received excellent service. We truly value your opinion and business!

Jul. 12th, 2024

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LeAnna Baca

We were please with the outcome of our installation of our panels. Your crew was very polite and professional.

5 months ago

Reply from LGCY Power

LeAnna, we are so glad to hear that this has been your experience while going solar! We're happy to hear the crew has taken such great care of you! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Jul. 9th, 2024

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Cheryl Langley

LGCY was professional and provided quality work. There was some communication trouble with sub contractors which slowed down the work.

5 months ago

Reply from LGCY Power

Cheryl, thank you for taking the time to give us a good review at LGCY! Don't forget to follow us on Instagram @lgcypower for solar hacks and also to refer us to your friends and family!

Jul. 1st, 2024

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Verified Customer

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Kim Hancock

I’m extremely happy with LGCY Power. Dealing with them has been awesome from the beginning. I highly recommend them

2 weeks ago

Reply from LGCY Power

Kim, we are happy to hear that everyone from top to bottom has been able to help you out. Thank you for taking the time to share your solar experience! Thank you for choosing to go solar with us!

Dec. 10th, 2024

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Verified Customer

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Daniel Showalter

Honest respectful, group of sale people I could text or call any time and they would respond in a timely manner

2 weeks ago

Reply from LGCY Power

Daniel, thank you so much for your positive review. We are so happy to hear of the professionalism of our team and your satisfaction all around. Thank you for choosing LGCY!

Dec. 10th, 2024

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Verified Customer

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Andrew Bachmann

We have nothing but great things to say about this company and the whole process. We are so happy we made the choice to go solar!

5 months ago

Reply from LGCY Power

Andrew, thank you so much for the review! We truly appreciate you taking the time to let us know what a wonderful job we're doing.

Jul. 1st, 2024

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Verified Customer

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Ramona Seward

They were extremely friendly and upfront and answered any and all my questions, they even continue to check in to see how things are going!

6 months ago

Reply from LGCY Power

Ramona, we are happy to hear that we were able to help you efficiently. Thank you for taking the time to share your solar experience! Follow us on Instagram @lgcypower!

Jun. 27th, 2024

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Nick DiJulio

The installers were obviously experienced and careful in their work. The end result looks to be an expert installation.

6 months ago

Reply from LGCY Power

Nick, thanks for taking the time to leave us a good review. We are happy to know you have had such a great experience with our company. We will be happy to pass this on to the team!

Jun. 17th, 2024

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Joe Stith

The crew was extremely professional and had excellent communication. They explained what they were going to be doing and did a great job.

6 months ago

Reply from LGCY Power

Joe, thank you for your review and great feedback! We are so pleased to see you received excellent service. We truly value your opinion and business!

Jun. 17th, 2024

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JUDY COSTA

My husband said they took a smoke (pot) break after everything was on the roof, but before they actually connected and screwed down the panels. Otherwise, all was good.

8 months ago

Reply from LGCY Power

JUDY, we're happy to hear that things went well for the most part. We have taken note of your personal experience and appreciate you taking the time to leave your feedback as we're able to constantly improve our customer experience. If you have any questions or concerns, please feel free to contact our customer care team at customerservice@lgcypower.com or call 855-353-4899 opt 3. Thank you for choosing LGCY Power!

Apr. 23rd, 2024

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Randy Shearbirn

The crew that worked here done an outstanding job Orrion from Cleveland he is very good and his helper. Both very professional

8 months ago

Reply from LGCY Power

Randy, we are happy to hear that our solar expert, Orrion, was able to help you from start to finish. Thank you for taking the time to leave this kind review! Follow us on Instagram @lgcypower for more solar hacks!

Apr. 19th, 2024

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Kent Bozarth

Good install personnel who were very knowledgeable and communicated well. Final install was neat, orderly and pleasing to the eye.

8 months ago

Reply from LGCY Power

Kent, thank you for taking the time to leave us a review! We are glad you had a great experience. Thank you for choosing LGCY.

Apr. 19th, 2024

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larry alumbaugh

The design was wrong from the beginning... there was very poor communication on what was going on our when the install was going to happen.... they scheduled once and didn't show then rescheduled and said they weren't showing the second time then halfway through the day changed and decided to come... Then they smashed my gutter with a ladder knocked a hole in my roof with something and didn't tell me about it left trash all over the roof I'm not happy about it at all

8 months ago

Reply from LGCY Power

larry alumbaugh, we are sorry to hear this has been your experience while going solar. We would love to help you get any issues resolved and will do so if you will reach out to us at customerservice@lgcypower.com or call 855-353-4899 opt 3 with more information. One of our customer care representatives will be happy to look into this for you.

Apr. 19th, 2024

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Cass Hunt

They were professional and efficient. I'd give 5 stars, but there was a day they were supposed to come out, but didn't and they didn't call or text to let me know.

8 months ago

Reply from LGCY Power

Cass, thank you for your feedback. We are happy to hear that your overall experience went well. Our apologies for the lack of communication, but we're happy to hear things are great all around.

Apr. 19th, 2024

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Chuck Hyskell

Crew arrived on time. Everyone was very friendly as we worked out some last minute changes. Work completed very quickly. No meds left!

8 months ago

Reply from LGCY Power

Chuck, thank you for your kind words! It's been a pleasure to do business with you. We appreciate you sharing your LGCY experience!

Mar. 28th, 2024

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Verified Customer

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Noelle Sipple

We were told we were getting a new panel and then later told no we misunderstood, my husband is an electrician of 30 years he would understand the difference. We have had minimal to no contact from them unless we initiate. We started in April and have only had the panel installed, we are "waiting" for SCE it's been months and no update at all.

2 years ago

Reply from LGCY Power

Noelle, We are sorry to hear about the miscommunication. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jul. 19th, 2022

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Verified Customer

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Elizabeth Pittsburg, CA

Very efficient from planning to install. Informational emails on what to expect and how to read the system

2 years ago

Reply from LGCY Power

Elizabeth, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 7th, 2022

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Verified Customer

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Ryan Schmit Rocklin, CA

Sales rep was great but poor experience with installation. Cracked tiles and trash were found on my roof. Contractors came by and cleaned up part of the roof but have yet to come out to finish clean up and repair.

2 years ago

Reply from LGCY Power

Ryan, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Luz Orlando, FL

The Solar Panel Orange County Inspection approved no. I speech with Ashley but no comimg yet. Waiting more than 2 week for come and make the work that is necessary

2 years ago

Reply from LGCY Power

Luz, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Marci Arkin San Diego, CA

It is 3 Weeks Now that has Passed and I am Still Waiting for the SDCiunty to Come to my Home & Do an Inspection so that Finally My Solar Panels would be Installed???

2 years ago

Reply from LGCY Power

Marci, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Frank Kuhn Downey, CA

Not sure if you work with Bright Planet Solar, if so dump them. If not disregard this survey. In 2017 Sunrun installed my solar panels. This year I believe I had 8 more installed last month. Still not hooked up to the DWP in Southern Cal.

2 years ago

Reply from LGCY Power

Frank, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

May. 31st, 2022

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Verified Customer

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Javier

Sometimes there was a lack of information for several weeks about the status of the project, so I was a little disappointed with that. But the installation process was very quick.

2 years ago

Reply from LGCY Power

Javier, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

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Verified Customer

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Anonymous

LGCY Power does not have good customer service, they do not follow through with what they tell people. The installation process went on track but It end up being drug out. They canceled a couple times.

2 years ago

Reply from LGCY Power

Anonymous, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

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Verified Customer

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Harry

I would recommend LGCY Power any day. I like the cost, the professionalism, and the sales person I talked to.

2 years ago

Reply from LGCY Power

Harry, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Tyler

I'm satisfied, they take care of it. It was fast. It's a significant price dropped on our public utility bill. They're professional.

2 years ago

Reply from LGCY Power

Tyler, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Mike Heer Cedar Hill, TX

It was affordable. They had immediate responses and they took care. So far it's been very positive. Very personable.

2 years ago

Reply from LGCY Power

Mike, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Anonymous

They were very easy to get a hold of and very accommodating to us. It all went very well. No issues. So far so good.

2 years ago

Reply from LGCY Power

Anonymous, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Damarion

I'm still getting acquainted with the equipment.The installation process was good. I trusted what they were offering to be true.

2 years ago

Reply from LGCY Power

Damarion, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Daniel

It looks good. I haven't really noticed a difference in my bill yet. It was quick and easy they were in and out about a half a day.

2 years ago

Reply from LGCY Power

Daniel, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Nycia

It was easy. I get a reply when I send out emails and text messages almost instantly. So the communication is good.

2 years ago

Reply from LGCY Power

Nycia, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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John

They are very thorough, I definitely appreciate the explaination and the call back. They're really doing a great job.

2 years ago

Reply from LGCY Power

John, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Miriam perez

I am still waiting on things I was offered I've had to call my sales rep multiple times. It took way too long to get my panels working. I am paying suck a high amount to not even be considered this is ridiculous. I would never recommend this company to anyone. So un professional. Throughout this journey I've had a terrible experience

2 years ago

Reply from LGCY Power

Miriam, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Apr. 19th, 2022

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Verified Customer

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Nora magallanez Rowlett, TX

My installation took about 11 months and still not completed! The experience is awful! What I was told I paid for was not installed because they said it wasn't in the paperwork a $98,000 project that was totally not followed tgrigh by the sales team and installers!!!

2 years ago

Reply from LGCY Power

Nora, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 31st, 2022

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Verified Customer

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Sherri Ross Chandler, AZ

They tell you that your total monthly bill includes electricity. I asked for that to be clarified multiple times, with the same answer each time. I am still receiving electric bills almost as big as before, in addition to the payment for the system! I reached out to them but no answer. So far my monthly savings has been about $25.

2 years ago

Reply from LGCY Power

Sherri, we are sorry to hear about your situation. If there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Holly Woods Dallas, TX

Our sales rep made promises on behalf of the company, but the promises were not fulfilled. The sales rep stopped answering our calls and we found out he left the company after we called the main office.

2 years ago Edited January 10, 2024

Reply from LGCY Power

Holly, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Robert White San Diego, CA

Poor service from contractore and sunbs. Could not do the seemingly simple job of gettng a corrected schematic lable in a timely way. The friendly voices of BPS kept sayng "I will reach out to them" but nothing happrnrd for almost 2 months! I told them exactly what had to be done but wothout results until Carley finally get the job done.

2 years ago

Reply from LGCY Power

Robert, we are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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CHAD MILBY Murrieta, CA

We have not had our turned on yet, and just learned the installed Solar did not pass the inspection. We have not heard anything from the solar company with the current status.

2 years ago

Reply from LGCY Power

Chad, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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