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Sandra Wilsak Glendale, AZ

Sam S was excellent. He made himself available to me at all times and answered any and all questions that I had. I have had my system since the end of August,2021 so it hasn't been quite a year yet. So far I have had great electric bills. I think that in Arizona the system pays for itself.

2 years ago

Reply from LGCY Power

Sandra! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 21st, 2022

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Sharon Hofer Rancho Cucamonga, CA

What made me interested in LGCY was that I didn't have to buy or lease the solar panels to be able to use them. I had never heard of that plan before. We just have to pay for the energy we use. We don't own the solar panels or have to maintain them.

2 years ago

Reply from LGCY Power

Sharon, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 20th, 2022

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Angel Coleman Westminster, CA

Panels were installed within 3 weeks of the in home visit. Peyton was informative and answered all of our questions. He is responsive and kept in touch throughout the whole process. The time it took to have the panels actually connected and turned on was a bit daunting, but I understand shipping delays played a big part in that. Other than the 3 month delay to connect to the city, the process was great!

2 years ago

Reply from LGCY Power

Angel! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 15th, 2022

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Cindy Tetzlaff Mesa, AZ

Jesse N is wonderful. Very much enjoyed talking with him. The whole procedure from first meeting with Jesse to installation was quick and easy. Problem came after the installation. May 11th was installation day but then here it is June 13th and I am still not connected to the power grid. So I have solar panels up and yet still paying full price to SRP.

2 years ago

Reply from LGCY Power

Cindy, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 15th, 2022

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Donna Johnston Virginia Beach, VA

Great customer service and team of people. Tyler H was very professional, quick, thorough and has been extremely helpful to me with getting solar installed into my home. He continues to stay in touch, to make sure everything is going well for me.

2 years ago

Reply from LGCY Power

Donna, Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Lindak6845 Silas Tracy, CA

I usually don't answer the door with people coming to solicit but the person that came to my door got my attention and he was young and knew exactly what he was talking about the rep Gladys H was so down-to-earth she made you comfortable and she explained every inch of the way on how things would work and if they would cost you anything

2 years ago

Reply from LGCY Power

Lindak6845, Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Brandon J Poni Folsom, CA

I had several options to choose from because of LGCY Power. I ended up choosing the Sunrun monthly options becasue I didn’t have to pay a bunch of money upfront or get a loan! Plus the rep I worked with was very professional

2 years ago

Reply from LGCY Power

Brandon, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Apr. 19th, 2022

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Patricia Homolka

I had been approached by other solar companies

4 weeks ago

Reply from LGCY Power

Patricia, we are so happy to hear, that after having a choice to go with others, you chose to go solar with us! We appreciate you taking the time to share your LGCY experience! We are happy to hear that we were able to help you from start to finish! Follow us on Instagram @lgcypower for more solar hacks!

Aug. 22nd, 2024

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Dennis Hamer

So happy with my solar panels! Great product and service. Highly recommend!

2 months ago

Reply from LGCY Power

Dennis, we are happy to hear that everyone, top to bottom, has been able to help you out. Thank you for taking the time to share your solar experience! Thank you for choosing to go solar with us!

Jul. 1st, 2024

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Phillip Wilson

Very smooth and efficient process. Installation was done professionally.

2 months ago

Reply from LGCY Power

Phillip, we are happy to hear that everyone, top to bottom, has been able to help you out. Thank you for taking the time to share your solar experience! Thank you for choosing to go solar with us!

Jul. 1st, 2024

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James Walker

The installation was completed on time but I would have liked to protect my landscaping more carefully.

3 months ago

Reply from LGCY Power

James, thank you for taking the time to leave your feedback. We're happy to hear of the efficiency of your installation, but do apologize for what may have happened to your landscaping. If you have any unanswered questions, please don't hesitate to reach out and one of our customer care reps will be happy to assist you. customerservice@lgcypower.com or call 855-353-4899 opt 3.

Jun. 6th, 2024

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Karen Carter

They were awesome and kept me informed and instr me of what to expect from here forward.

3 months ago

Reply from LGCY Power

Karen, we are happy to hear that you experienced the expertise of LGCY. Thank you for taking the time to share your solar experience! Thank you for choosing us!

May. 30th, 2024

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valerie mccarty

They were very friendly and worked hard. When they finished everything was cleaned up nice and neat.

4 months ago

Reply from LGCY Power

valerie, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower!

May. 23rd, 2024

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james sampson

How organized the installers were they showed up and completed the job in a professional manner . Excellent service !

4 months ago Edited April 26, 2024

Reply from LGCY Power

james, thank you so much for the positive review. We love seeing that our customers have had great experiences. Thank you for your business and choosing LGCY Power!

Apr. 30th, 2024

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Bryan Eck

The LGCY install team, especially Louie, was extremely professional amd took great care of the house.

5 months ago

Reply from LGCY Power

Bryan, we appreciate your positive thoughts and taking the time to leave us a review! We are happy to hear of your great experience on your decision going solar. Follow us on Instagram for solar hacks @lgcypower!

Apr. 19th, 2024

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Allen B

I like that the crew was very punctual and that they stayed working the whole time. They were also very knowledgeable.

5 months ago

Reply from LGCY Power

Allen, thank you for taking the time to let us know of the professionalism of our guys. Thank you for choosing us. Enjoy your system!

Apr. 19th, 2024

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Tim Parton

5 months ago

Reply from LGCY Power

Tim, thank you for your review and great feedback! We are so pleased to see you received excellent service. We truly value your opinion and business!

Apr. 3rd, 2024

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Cody Wallace

They schedule 4 time a didnt show up it be 2 months since they schedule the first time and it is still not done. 3 time they didn't have everything on the shipment. Everything I call to see what was going on nobody know anything.

5 months ago

Reply from LGCY Power

Cody, we regret to hear of your troubles in communicating with our company. We would truly love to help you resolve any issues or concerns you may have. Please contact our customer care team with more information at 855-353-4899 or customerservice@lgcypower.com.

Mar. 29th, 2024

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Adam fields Columbia, MO

Bout a 50 panel system for my house to cover house and my grow room. Was asked if I wanted it to cover up to the electrical bill or go over coverage and I said go over the amount needed. We have the panels installed and I’m told it will cover it but I should have confirmed it in writing because my contract is up to 85 percent and other than cutting a tree down they are just saying well sorry but good luck. Also make sure you get a consumption meter so you are not estimating numbers. My house uses 31000 kWh. System apparently produced 21600 kwh. Annually.

7 months ago

Reply from LGCY Power

Adam, we are sorry to hear about this. If there is anything we can do, we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com or call 855-353-4899 option 3, we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 20th, 2024

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Verified Customer

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Noelle Sipple

We were told we were getting a new panel and then later told no we misunderstood, my husband is an electrician of 30 years he would understand the difference. We have had minimal to no contact from them unless we initiate. We started in April and have only had the panel installed, we are "waiting" for SCE it's been months and no update at all.

2 years ago

Reply from LGCY Power

Noelle, We are sorry to hear about the miscommunication. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jul. 19th, 2022

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Verified Customer

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Elizabeth Pittsburg, CA

Very efficient from planning to install. Informational emails on what to expect and how to read the system

2 years ago

Reply from LGCY Power

Elizabeth, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 7th, 2022

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Verified Customer

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Ryan Schmit Rocklin, CA

Sales rep was great but poor experience with installation. Cracked tiles and trash were found on my roof. Contractors came by and cleaned up part of the roof but have yet to come out to finish clean up and repair.

2 years ago

Reply from LGCY Power

Ryan, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Luz Orlando, FL

The Solar Panel Orange County Inspection approved no. I speech with Ashley but no comimg yet. Waiting more than 2 week for come and make the work that is necessary

2 years ago

Reply from LGCY Power

Luz, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Marci Arkin San Diego, CA

It is 3 Weeks Now that has Passed and I am Still Waiting for the SDCiunty to Come to my Home & Do an Inspection so that Finally My Solar Panels would be Installed???

2 years ago

Reply from LGCY Power

Marci, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Frank Kuhn Downey, CA

Not sure if you work with Bright Planet Solar, if so dump them. If not disregard this survey. In 2017 Sunrun installed my solar panels. This year I believe I had 8 more installed last month. Still not hooked up to the DWP in Southern Cal.

2 years ago

Reply from LGCY Power

Frank, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

May. 31st, 2022

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Verified Customer

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Harry

I would recommend LGCY Power any day. I like the cost, the professionalism, and the sales person I talked to.

2 years ago

Reply from LGCY Power

Harry, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Anonymous

LGCY Power does not have good customer service, they do not follow through with what they tell people. The installation process went on track but It end up being drug out. They canceled a couple times.

2 years ago

Reply from LGCY Power

Anonymous, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

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Verified Customer

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Javier

Sometimes there was a lack of information for several weeks about the status of the project, so I was a little disappointed with that. But the installation process was very quick.

2 years ago

Reply from LGCY Power

Javier, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

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Verified Customer

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Tyler

I'm satisfied, they take care of it. It was fast. It's a significant price dropped on our public utility bill. They're professional.

2 years ago

Reply from LGCY Power

Tyler, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Mike Heer Cedar Hill, TX

It was affordable. They had immediate responses and they took care. So far it's been very positive. Very personable.

2 years ago

Reply from LGCY Power

Mike, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Anonymous

They were very easy to get a hold of and very accommodating to us. It all went very well. No issues. So far so good.

2 years ago

Reply from LGCY Power

Anonymous, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Damarion

I'm still getting acquainted with the equipment.The installation process was good. I trusted what they were offering to be true.

2 years ago

Reply from LGCY Power

Damarion, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Daniel

It looks good. I haven't really noticed a difference in my bill yet. It was quick and easy they were in and out about a half a day.

2 years ago

Reply from LGCY Power

Daniel, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Nycia

It was easy. I get a reply when I send out emails and text messages almost instantly. So the communication is good.

2 years ago

Reply from LGCY Power

Nycia, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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John

They are very thorough, I definitely appreciate the explaination and the call back. They're really doing a great job.

2 years ago

Reply from LGCY Power

John, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Miriam perez

I am still waiting on things I was offered I've had to call my sales rep multiple times. It took way too long to get my panels working. I am paying suck a high amount to not even be considered this is ridiculous. I would never recommend this company to anyone. So un professional. Throughout this journey I've had a terrible experience

2 years ago

Reply from LGCY Power

Miriam, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Apr. 19th, 2022

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Verified Customer

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Nora magallanez Rowlett, TX

My installation took about 11 months and still not completed! The experience is awful! What I was told I paid for was not installed because they said it wasn't in the paperwork a $98,000 project that was totally not followed tgrigh by the sales team and installers!!!

2 years ago

Reply from LGCY Power

Nora, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 31st, 2022

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Verified Customer

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Sherri Ross Chandler, AZ

They tell you that your total monthly bill includes electricity. I asked for that to be clarified multiple times, with the same answer each time. I am still receiving electric bills almost as big as before, in addition to the payment for the system! I reached out to them but no answer. So far my monthly savings has been about $25.

2 years ago

Reply from LGCY Power

Sherri, we are sorry to hear about your situation. If there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Holly Woods Dallas, TX

Our sales rep made promises on behalf of the company, but the promises were not fulfilled. The sales rep stopped answering our calls and we found out he left the company after we called the main office.

2 years ago Edited January 10, 2024

Reply from LGCY Power

Holly, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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CHAD MILBY Murrieta, CA

We have not had our turned on yet, and just learned the installed Solar did not pass the inspection. We have not heard anything from the solar company with the current status.

2 years ago

Reply from LGCY Power

Chad, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Robert White San Diego, CA

Poor service from contractore and sunbs. Could not do the seemingly simple job of gettng a corrected schematic lable in a timely way. The friendly voices of BPS kept sayng "I will reach out to them" but nothing happrnrd for almost 2 months! I told them exactly what had to be done but wothout results until Carley finally get the job done.

2 years ago

Reply from LGCY Power

Robert, we are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Mayra Waxahachie, TX

I started getting charged for the panels before they were fully set up. And I still have paid about $200 on my electric bill. Not seeing any savings at all. That is what my average bill use to be

2 years ago

Reply from LGCY Power

Mayra, we are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Chris North Richland Hills, TX

Experience in the beginning was great until the solar panels were installed. Have tried getting in touch with Samuel with no success. Critter guards were not installed as Samuel told me they would be. First electric bill for March is $317.00. Where is my savings? Not sure at this point

2 years ago

Reply from LGCY Power

Chris, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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Herb

All extremely fast I liked it it was nice quick and easy. They answer my questions and fix the issues that come up.

2 years ago

Reply from LGCY Power

Herb, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Rommel

Installation was pretty smooth. I had an issue with my ceiling and they fixed it pretty fast. My salesperson Benjamin was awesome. He was awesome.

2 years ago

Reply from LGCY Power

Rommel, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Brian

The system seems to be working good so far. Installation was good. There does seem to be some lack of communication within the company.

2 years ago

Reply from LGCY Power

Brian, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Devonie

There is good communication. They are very helpful. They show up when they say they are going to. It has been great.

2 years ago

Reply from LGCY Power

Devonie, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Magan

It looks nice and not bulky on the house. Installation was quick. Customer service is not responsive. We have reached out multiple tomes and we haven’t heard from them. We don’t know if it is ready to work.

2 years ago

Reply from LGCY Power

Magan, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 8th, 2022

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Verified Customer

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Ron

Floyd is the one I speak to and he is very responsive each time I reach out to him. Installation is perfect.

2 years ago

Reply from LGCY Power

Ron, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Dylan

The installation process was seamless. I think it is the cheaper option. Staff is fairly responsive.

2 years ago

Reply from LGCY Power

Dylan, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

LGCY Power Reviews