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Verified Customer

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Anonymous

I couldn't get enough information out of them as far as what the next step was. The equipment seems to be working fine. The installation process was excellent. They did everything right except the communication. They don't mention much about the credit, but they do have a good tax credit.

2 years ago

Reply from LGCY Power

Anonymous, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

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Verified Customer

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Robert

So far it looks pretty sturdy and can do the job that it's meant to do. However, there's a disconnect between legacy power and install company.

2 years ago

Reply from LGCY Power

Robert, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Rebecca

They answered all of our questions and it was a quick easy process. Very well quick and painless. Iit appears to be working.

2 years ago

Reply from LGCY Power

Rebecca, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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joe slane

Very responsive early on during the sales process, but since, we've had to chase them down about installation schedule, and after three months of being turned on and supposedly being commissioned by PG&E, we're still getting bills from PG&E, and the run around from LGCY.

2 years ago

Reply from LGCY Power

Joe, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Apr. 19th, 2022

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Verified Customer

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Nader Nasser Rancho Cucamonga, CA

System was installed about 2 months back yet not inspected and not connected. Also there are loose units on the roof making very loud noises when windy and it took 1.5 months to send a person to assess

2 years ago

Reply from LGCY Power

Nader, we are sorry to hear that this has been your experience. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 31st, 2022

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Verified Customer

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Terry Frederick Chandler, AZ

The sales presentation, financing and installation were top notch. The part about the rebate is unclear. Actually muddy. I would like a contact to do over that again.

2 years ago

Reply from LGCY Power

Terry, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Please contact us with more information at customerservice@lgcypower.com so we can better assist you.

Mar. 22nd, 2022

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Yelfri Fleuris Davenport, FL

Haven't turned them on yet its been almost 3 months since our system was installed but hasn't been turned on yet. Apparently we failed the first inspection and now we're just playing g the quiting game. I really hope it gets turned on soon.

2 years ago

Reply from LGCY Power

Yelfri, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Ronald Poulson Hemet, CA

They're honesty and a speed in which they say completed the project They're honesty and a speed in which they completed the project

2 years ago

Reply from LGCY Power

Ronald, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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Kristie Garce Killeen, TX

I still don't have solar service. My inspection failed and haven't heard anything else. My first payment t is coming up and nowt only I have a huge electric bill, but I have a solar bill now to pay. I have to call to try ang some type of updates and nobody really knows anything. I'm told that II will receive a call back and still waiting for it.

2 years ago

Reply from LGCY Power

Kristie, we are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Mar. 22nd, 2022

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Verified Customer

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Maryann. Barrera Fort Worth, TX

Because I love it also because the represented that put me through this solar panels is the greatest thank you very much

2 years ago

Reply from LGCY Power

Maryann, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 22nd, 2022

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Verified Customer

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Joseph

The salesman was very knowledgeable and persuasive. The installation process went well but it sat there two months without being hooked up. Once the panels are in place there is a problem getting service.

2 years ago

Reply from LGCY Power

Joseph, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information and contact us at customerservice@lgcypower.com we will have a member of our Customer Service Team look into your account and see how we can further help you!

Mar. 8th, 2022

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Verified Customer

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Gary

It's been good. The install was good. They were here when they said they would be. There were some complications because the people are slightly disjointed.

2 years ago

Reply from LGCY Power

Gary, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Johnny

The representative that I met was knowledgeable and helpful. They are very responsive and took time to address any questions and always follow up.

2 years ago

Reply from LGCY Power

Johnny, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Jacob

I like the Legacy power app. You can actually monitor your system without any additional money. The installation process was pretty fast. The inspection process was incredibly slow.

2 years ago

Reply from LGCY Power

Jacob, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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John

I liked what the salesman had to say. They answered my questions. I don’t always get a response back from customer service but anything I needed taken care of was done.

2 years ago

Reply from LGCY Power

John, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Jason Griggs The Colony, TX

The is still not complete and it's been over three months. I have had my integrity attacked and have thr texts from the agent to prove it. As well as thr communication from agents goes from one hundred percent to zero once they put the panels up on your roof. I wouldn't recommend this company to anyone. Their planning and organization skills are lack luster. The follow through is subpar and don't deliver on promise. I will be having these panels taking down as they are just an ornament on my roof.

3 years ago

Reply from LGCY Power

Hello Jason, thank you so much for posting your feedback here. Obviously, we are extremely sorry for this situation and want to make it right. Company wide, we do not yet have all the details but hope you understand that whoever attacked your integrity does not speak for LGCY as a whole. Dylan McDaniel will be reaching out to you directly. Thank you for being so patient to this point.

Aug. 31st, 2021

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Verified Customer

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Michael Locklin Las Vegas, NV

Everyone at LGCY Power has been very professional. I am very happy with my Solar Panels. FYI they just got turned on July 13th 2021.

3 years ago

Reply from LGCY Power

Michael, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

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Verified Customer

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Jake Seattle, WA

It's great. Customer service is informative and quick to respond. The inform me on time. It is producing a good amount of power.

3 years ago

Reply from LGCY Power

Jake, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 6th, 2021

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Anonymous Moore, SC

As far as I can tell it is producing like they promised. It is pretty good so far. It was easy to install and they have kept their promises.

3 years ago

Reply from LGCY Power

Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Christopher Carlsbad, CA

I have been researching solar for a while and lgcy had all the criteria I was looking for. They are very responsive to all my questions.

3 years ago

Reply from LGCY Power

Christopher, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Nicholas Laughlin, NV

I always wanted solar power. There is some dumb stuff you have to got through to get it installed but it has been fairly decent. Installation was done in a day, it was great.

3 years ago

Reply from LGCY Power

Nicholas, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Kevin Henderson, NV

The installers were in and out in the same day. It has been a good investment. It is actually worth it. It is working pretty well.

3 years ago

Reply from LGCY Power

Kevin, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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David Queen Creek, AZ

I would like help with the app so I can know about the energy usage and I have yet to hear from the about it but it works and they were perfect with the installation.

3 years ago

Reply from LGCY Power

David, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways! Also please reach out to your Energy Consultant and they would be happy to show you how to use the app!

Jun. 28th, 2021

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Darren Abilene, TX

We are still in the process of getting the provider switched over and everybody has been nice and helpful. They have answered all the questions we’ve had.

3 years ago

Reply from LGCY Power

Darren, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Anonymous Port Richey, FL

Everything is pretty good. It was convenient. Every time I call customer service, what I am calling about it resolved. It was what we expected. It is in good shape.

3 years ago

Reply from LGCY Power

We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Matthew Young Fort Worth, TX

That don’t keep their word. They started with the sales in Jan. In Feb. I was told they would design a system get approval and install system in 6 weeks have it going. They promised a new smart thermostat. It is now May and making my first payment for a solar system that’s not working. And I asked them about the thermostat several times and still not installed. So what would you rate this company at!!!!

3 years ago

Reply from LGCY Power

Matthew, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

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McPherson Las Vegas, NV

The terms were what they said, the schedule was what they said, they kept an open line of communication. The install was timely and efficient.

3 years ago

Reply from LGCY Power

McPherson, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Rodney Allen Richmond, VA

Clear and transparent on prices and cost offset. Carl L. gave me clear, concise information which made my decision easy.

3 years ago

Reply from LGCY Power

Rodney, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Tammy Sisenglath Sacramento, CA

3 years ago

Reply from LGCY Power

Tammy, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Rachel Hewitt, TX

They made the process of getting solar panels so easy to understand and do. The rep we worked with still supports us and has become a friend.

3 years ago

Reply from LGCY Power

Rachel, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Natasha Erickson Gilbert, AZ

I was promised that they were setting me up with enough solar to cover my electricity bill and then some! They LIED to me straight on. They were regular dishonest sales men. And as soon as they get paid, GOOD LUCK getting in contact with them. I wish this company would have never came to my door. Shame on me for trusting that someone wouldn’t be out there to just screw people over and lie straight to their faces. And the company does nothing to fix it! This has caused me so much stress!

3 years ago

Reply from LGCY Power

Natasha, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

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Chris Fort Worth, TX

4 months later after being sold on solar panels we still do not have permission to operate. All paper work and information has been incorrect as we have told them for past few months. They Lied about 3 months free, it's actually 2 months with no payments that do not go towards loan. Our signatures were forged on HOA approval through sales rep. Highly do recommend going through this money. Save your time and go with someone else.

3 years ago

Reply from LGCY Power

Chris, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

May. 26th, 2021

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Verified Customer

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Greg Val Las Vegas, NV

The salesman, Dave, was very good and versed on the subject. He answered my questions and did not pressure me in any way.

3 years ago

Reply from LGCY Power

Greg, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 25th, 2021

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Genevieve Las Vegas, NV

LGCY is very efficient and always knows what is going with the installation. They are always up to date with everything.

3 years ago

Reply from LGCY Power

Genevieve, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Anonymous Tampa, FL

They’re a reliable and ethical company. The whole team is congenial and professional and knowledgeable. They installed it in a timely manner.

3 years ago

Reply from LGCY Power

To this anonymous customer, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Cindy

Getting the energy company to sign off took quite a while but the actual installation process was good and the coordinator was responsive to all our questions and it is now performing as advertised.

3 years ago

Reply from LGCY Power

Cindy, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 1st, 2021

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Cindy Howle

Peter W and Chris I are super star employees! Their goal is to care for customers and they exceed my expectations......every time!

3 years ago

Reply from LGCY Power

Cindy, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Wallace Ericson

Very professional and courteous. Showed up for installation on time and cleaned up the area when the job was completed.

3 years ago

Reply from LGCY Power

Wallace, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Randall

It operates seamlessly. The salesperson showed us the installation plan that would work best for us and it went very well.

3 years ago

Reply from LGCY Power

Randall, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Kemi

All your representatives are courteous and respectful

1 month ago

Reply from LGCY Power

Kemi, thanks for the positive feedback and letting us know of your great experience with our representatives. Don't forget to follow us on Instagram! @lgcypower!

Aug. 13th, 2024

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Coach KK Karen Kennedy

Staff was great, knowledgeable, on time and kind!

1 month ago

Reply from LGCY Power

Coach KK Karen Kennedy, we appreciate your positive thoughts and taking the time to leave us a review! We are happy to hear of your great experience on your decision going solar. Follow us on Instagram for solar hacks @lgcypower!

Aug. 6th, 2024

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Legacy

Very polite crew very clean stayed late till they were done

1 month ago

Reply from LGCY Power

Legacy, we are happy to hear that you experienced the expertise of our solar expert. Thank you for taking the time to share your solar experience! Thank you for choosing us!

Jul. 31st, 2024

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Jim Crowley

The install crew was very polite and professional

1 month ago

Reply from LGCY Power

Jim, thank you for your review and great feedback! We are so pleased to see you received excellent service. We truly value your opinion and business!

Jul. 31st, 2024

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Amy Jensen

We’ve had solar for a year and a half now. No complaints! We put off getting solar for a while but I’m glad we made the leap when we did. We saved a lot of money in the long run. LGCY was great in helping us get set up. They were very informative and listened to any concerns or questions we had without being pushy.

2 months ago

Reply from LGCY Power

Amy, we're grateful to hear of the professionalism from our whole team. Thank you for taking the time to leave us review. We truly appreciate and value your business. Thank you for choosing LGCY Power! Enjoy your system!

Jun. 27th, 2024

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Lindsay Risinger Luling, LA

Wonderful experience from start to finish! Memphis made sure everything was in order for the project from day 1. Very easy to work with and assured me things would go as discussed, and they did. Smooth operation from the installation crew and they cleaned before they left. Highly recommend working with Memphis and his team. Great men!

1 year ago

Reply from LGCY Power

Lindsay, thank you for your review and great feedback! We are so pleased to see you received excellent service from Memphis. We truly value your opinion and business! Thank you for choosing to go solar with us.

Mar. 21st, 2024

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Cary Johnson Killeen, TX

Mr. Keaton M and Mr. James C were exceptional representives of your company. I felt that their knowledge of the solar enegry product was way ahead of others in this industry. Most importantly, they never made me feel pressured during our conversation. Again, these gentle represent your company in a 5 star manner.

1 year ago

Reply from LGCY Power

Cary, thank you so much for the positive review. We love seeing that our customers have had great experiences. Thank you for your business and choosing LGCY Power!

Mar. 27th, 2024

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Bruce Wehner Fort White, FL

I had my solar system installed by legacy Power and the team who prepared the project and installed were very professional. The system looks very well with the property. Also the follow up has been good also. Team who spoke Spanish and the foreman that spoke English we're very detail oriented. Very pleased.

1 year ago

Reply from LGCY Power

Bruce, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Feb. 8th, 2023

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Outofthisworld Oakland, CA

I installed solar with LGCY Power and it was great their legacy app kept me involved through the whole process from site survey to in-store I thought my system would be working from day one but I turns out there’s also an inspection legacy app helped keep my expectations in check my rep steben cox did a great job setting expectations

2 years ago

Reply from LGCY Power

Outofthisworld, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 13th, 2022

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Francisco Gutiérrez La Mirada, CA

Everything was great, Jose was very informative and made the process very easy. The Installers Where Amazing. They Came With Good Team. I was impressed with the speed of the installation. Not Just that I Had Wires everywhere it was a mess. When i got back there I was Blown Away They Left my Back yard cleaner than it was before they arrived.

2 years ago

Reply from LGCY Power

Francisco, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 22nd, 2022

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Sandra Wilsak Glendale, AZ

Sam S was excellent. He made himself available to me at all times and answered any and all questions that I had. I have had my system since the end of August,2021 so it hasn't been quite a year yet. So far I have had great electric bills. I think that in Arizona the system pays for itself.

2 years ago

Reply from LGCY Power

Sandra! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 21st, 2022

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