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LGCY Power Reviews

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8.0

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Harry Bell Auburn, CA

All has been done very well for most part. Having a hard time getting final approval though. Keep on putting it off without notifying. us. Still waiting despite 3 scheduled dates that have been postponed.

3 years ago

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Reply from LGCY Power

Harry, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 12th, 2021

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Sean Whent

They are not very responsive. My contact was going to "get back to me" on two questions that he never did get back to me on. Plus he lied to me about how credits work with my electrical company. I believe he likely lied about other things too but I just haven't researched everything to prove it yet. He made a comment during our meeting that should have been a bigger clue. He said his biggest challenge is that people assume he is lying. They are probably right.

3 years ago Edited January 10, 2024

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Reply from LGCY Power

Sean, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 12th, 2021

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Anne Las Vegas, NV

The equipment is very clean and it looks great and seems to be working great too. Customer service has been pretty good and are ale to answer any questions I asked.

3 years ago

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Reply from LGCY Power

Anne, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Joseph Northridge, CA

Out of the four companies I interviews, Legacy was the right one for me. They were very helpful and easy to get a hold of. It was very fast in my opinion.

3 years ago

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Reply from LGCY Power

Joseph, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Jemima Columbia, MD

Everyone is friendly an able to answer your questions and get back to you in a timely manner. Installation went well. They were professional and cleaned up after themselves.

3 years ago

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Reply from LGCY Power

Jemima, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Jesse Covina, CA

Installation was quick and easy, they did it in two days, and they explained it. There was a lot of good communication across the board. It is the best fit for my family.

3 years ago

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Reply from LGCY Power

Jesse, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Diana Fort Washington, MD

Customer service has always been available and make sure to take care of any question or concern. We have had no issues. Setting it up went very well.

3 years ago

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Reply from LGCY Power

Diana, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Anonymous Coolidge, AZ

Communication could have been better but installation was great and it works well even if it was a little difficult to get started. I would recommend working with them over and over.

3 years ago

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Reply from LGCY Power

Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Andres Saint Cloud, FL

The salesman was very good. He was very responsive when I needed to talk to him. He told me from top to bottom how everything worked. I would assume they have informed me on everything. There have been no set backs.

3 years ago

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Reply from LGCY Power

Andres, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Kelly Las Vegas, NV

Our neighbor was getting solar panels and the sales guy talked to us and we decided to go with them. They totally underestimated the timing for the installation. They said two and a half days and it took two to three weeks to get back to finish it.

3 years ago

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Reply from LGCY Power

Kelly, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 6th, 2021

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Daniel Winter Haven, FL

Every time I have a question or need something, they are right there for me. They are very good and professional. Customer service is really good. Everything looks nice.

3 years ago

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Reply from LGCY Power

Daniel, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Kelvin Kyle, TX

The solar panels are not too big and they look good on my roof. Overall the process has been exceptional. All the feedback and follow ups and the whole process has been easy.

3 years ago

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Reply from LGCY Power

Kelvin, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Arlene Stockton, CA

It was free. Everybody is nice and friendly. They took their time to explain things to me so they made sense. It has been wonderful and not broken down yet.

3 years ago

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Reply from LGCY Power

Arlene, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Michael Wright La Mesa, CA

Very professional company and employees. Walked us through every step of the way. Was present and or checked in on the progress during the days of installation.

3 years ago

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Reply from LGCY Power

Michael, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 5th, 2021

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Justin Parker El Dorado Hills, CA

I was lied to and promised delivery of a complete solar system. During installation, components were mounted in an area I explicitly confirmed with the PM I did not want disturbed. Upon completion of the installation, I was told someone would contact me to perform an inspection and get it online with PG&E. After 3 weeks of no follow up, I reached out to have the sales representative, Brett fail to return my call and email my wife to say the gateway was on backorder. Absolutely unacceptable to blatantly lie to a customer for the sale. I asked specifically if all components were available and Brent said yes. The fact he is now dodging my calls (I have called him asking for a status update, no return call) further bolsters the fact he is a man of little integrity. I am deeply disappointed in this entire process involving SunRun solar and those affiliated with them. In addition to the previous comments, the crew left cigarette butts in front of my house and did a sloppy job with regard to drilling/sealing my stucco. The conduit also remains unpainted, which I was told would be addressed. This process and the companies responsible are built on nothing but lies.

3 years ago

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Reply from LGCY Power

Justin, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with more further information here shortly.

May. 6th, 2021

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Tonya San Diego, CA

They installed the solar on my roof in February. Today is April 15th and I still have not heard from anyone on when they will have these panels up and running. It took them from Feb to April and several complaints before the finally patched up all the holes in my ceiling the put inside my unit.

3 years ago

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Reply from LGCY Power

Tonya, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Julie Hobart San Angelo, TX

The members of this company that I dealt with did not always explain things clearly, and also did not inform me the price would go up if I didnt pay a lump sum in the first year. On top of that every bit of the process either started late or was drug out an extended period of time. The sales person was over an hour late for the first meeting without a courtesy call to let me know. The tardiness continued throughout the process. In addition, they installed a new breaker box *said mine was old and too small. They hooked my ac up to a breaker that was too small. It kept tripping the breaker. The ac repairman and the electrician I had to hire both said the breaker should be a double 30 not a double 20. I paid well over a thousand dollars for the new box and I expect someone to pay for the correct breaker.

3 years ago

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Reply from LGCY Power

Julie, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

May. 26th, 2021

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Peter Rocklin, CA

They were able to install it a little sooner than expected and that was good. It looks nice and clean. They did have to come a couple of times to inspect because they didn’t get it right the first time.

3 years ago

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Reply from LGCY Power

Peter, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Anthony Fort Worth, TX

All of our questions have been answered and they are very open with us. They were here very quickly and it was all done professionally. It is going to work out good.

3 years ago

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Reply from LGCY Power

Anthony, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Chris Culbreth Phoenix, AZ

Hard to deal with especially when you're not planning on keeping the house forever there's all kind of loopholes where they want to keep you tied into the contract when they know you're trying to sell and move they just make it very difficult research the company very very well before you sign anything and have an attorney look at what you're signing because they do not give you a copy they say they're going to mail you a copy but they never do

3 years ago

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Reply from LGCY Power

Chris, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

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Mark

So far it has been perfect. Support walked me through the whole experience step by step and answered all my questions. It was wonderful, very professional.

3 years ago

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Reply from LGCY Power

Mark, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Sandy

Trying to figure out the statements between PG&E and Legacy Power at first is confusing but we haven’t had any trouble and it is all good. The website is working better.

3 years ago

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Reply from LGCY Power

Sandy, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Larry Dunlap

They were great. Hard working and explained everything.

3 weeks ago

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Reply from LGCY Power

Larry, thank you for your review and great feedback! We are so pleased to see you received excellent service. We truly value your opinion and business!

Aug. 27th, 2024

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Craig Robertson

Very fast working crew! They did an excellent job!

3 weeks ago

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Reply from LGCY Power

Craig, we are so glad to hear about your positive experience with LGCY Power. We always strive to make sure that everybody has an excellent experience with us. Please follow us on Instagram @lgcypower!

Aug. 26th, 2024

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Joe Cecere

Salesman became UN available or return phone calls Installation crew thorough good working crew

1 month ago

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Reply from LGCY Power

Joe, we apologize for the lack of communication with our sales rep. In the meantime, we're happy to hear you were taken good care of by the installation team. If you every have any questions or concerns, please don't hesitate to reach out to our customer care team at 855-353-4899 option 3 or email us at customerservice@lgcypower.com.

Aug. 15th, 2024

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Gabriel Ferrel

The two young men that came out were professional, polite and knowledgeable

1 month ago

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Reply from LGCY Power

Gabriel, thank you for your review and great feedback! We are so pleased to see you received excellent service. We truly value your opinion and business!

Aug. 6th, 2024

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Will Spencer (MotoSloth)

I couldn't be happier with my decision to choose Legacy Solar. After extensive research into many solar companies, Legacy Solar stood out with their high ratings and excellent reputation. From start to finish, they were a pleasure to work with, providing exceptional support both during and after the installation. Now, two years later, I am still thrilled with my solar system and the ongoing support Legacy Solar provides. Highly recommend!

2 months ago

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Reply from LGCY Power

Will, we are content to hear that we were able to help you out while going solar. Thank you for taking the time to share your experience! Thank you for choosing to go solar with us!

Jun. 27th, 2024

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Caleb H DeSoto, TX

LGCY was the company that handled all of the installation and processing for the solar. Sunnova handled the financing and contract side of things. LGCY came knocking on my door just like all other solar companies do to try and get your business. I had been researching solar for awhile, so I knew what to expect and what to look for. Salesman for LGCY was excellent, knew his stuff, took his time, answered all my questions, and followed through with everything he said he was going to do. My purchase was probably on the higher side when it comes to a 16.4 kW system, but I knew I was not going to find a better sales person who would take care of me. In addition, LGCY pays the first 6 months of your solar bill, so that was a plus. From contract signing to install was about 4 weeks. Install was frustrating because LGCY installers stepped through my ceiling while in the attic. Brand new house too, and they damaged it. LGCY did handle the repairs, but it took some time. At time of writing review I am still waiting for the system to be turned on, waiting on city inspection. Has been 3 weeks since install and no generation yet. Overall, I would recommend LGCY and Sunnova, but rating 4 stars due to the lack of carefulness from the install crew.

1 year ago

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Reply from LGCY Power

Caleb, thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback with our installation team. Make sure to follow us on Instagram @lgcypower!

Feb. 8th, 2023

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Molly Taylor Arlington, TX

We had some hiccups with LEGACY at the beginning of our process which were very frustrating, but I started dealing with an employee named Taylor D and I can’t say enough good things about her. She completely changed my experience. She made some phone calls, get me up to date and was able to get me hooked up with Nick S. Nick was amazing. He got things moving quickly and when I have a question about anything he is still there for me. That is GREAT customer service and very appreciated. I hope Taylor and Nick are rewarded by this company for the excellent job they did for our family.

2 years ago

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Reply from LGCY Power

Molly! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 5th, 2022

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Gary Vincent Las Vegas, NV

LGCY (now Arcadia) made the process of signing up for solar easy and straightforward. Sonya and her team were super friendly and helpful, and they took care of everything (submitting HOA docs, scheduling inspections with the county and utility, etc.). My only critique would be that I wished they would communicate more clearly where in the process things stood. There are quite a few steps and if you've never been through it before you may be confused what is supposed to happen and when.

2 years ago

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Reply from LGCY Power

Gary, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 27th, 2022

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Brandy Kemp, TX

11/10!! The install crew did such a good job!! Our salesman Hunter (Hunter the solar guy) was so kind/respectful to our family/dogs! After a few months I had to give him a call he was there within 30 mins and answered all of our questions with no b.s and happy to call him a friend now! He even brought pizza for us/the install team along with Lgcy hat for my son Love my experience

2 years ago

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Reply from LGCY Power

Brandy! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 23rd, 2022

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Glen Cody

Great service and kept me updated on the project. Do not stop until system was working 100%.

2 months ago

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Reply from LGCY Power

Glen, thank you for the review! We appreciate and are grateful we are able to serve you!

Jul. 1st, 2024

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Debbie Rivera

I like the profesionalismo ! They were very good about explaining the whole process !

2 months ago

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Reply from LGCY Power

Debbie, we are happy to hear that you experienced the expertise of our representative. Thank you for taking the time to share your solar experience! Thank you for choosing us!

Jul. 1st, 2024

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JUDY COSTA

My husband said they took a smoke (pot) break after everything was on the roof, but before they actually connected and screwed down the panels. Otherwise, all was good.

5 months ago

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Reply from LGCY Power

JUDY, we're happy to hear that things went well for the most part. We have taken note of your personal experience and appreciate you taking the time to leave your feedback as we're able to constantly improve our customer experience. If you have any questions or concerns, please feel free to contact our customer care team at customerservice@lgcypower.com or call 855-353-4899 opt 3. Thank you for choosing LGCY Power!

Apr. 23rd, 2024

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Randy Shearbirn

The crew that worked here done an outstanding job Orrion from Cleveland he is very good and his helper. Both very professional

5 months ago

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Reply from LGCY Power

Randy, we are happy to hear that our solar expert, Orrion, was able to help you from start to finish. Thank you for taking the time to leave this kind review! Follow us on Instagram @lgcypower for more solar hacks!

Apr. 19th, 2024

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Kent Bozarth

Good install personnel who were very knowledgeable and communicated well. Final install was neat, orderly and pleasing to the eye.

5 months ago

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Reply from LGCY Power

Kent, thank you for taking the time to leave us a review! We are glad you had a great experience. Thank you for choosing LGCY.

Apr. 19th, 2024

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larry alumbaugh

The design was wrong from the beginning... there was very poor communication on what was going on our when the install was going to happen.... they scheduled once and didn't show then rescheduled and said they weren't showing the second time then halfway through the day changed and decided to come... Then they smashed my gutter with a ladder knocked a hole in my roof with something and didn't tell me about it left trash all over the roof I'm not happy about it at all

5 months ago

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Reply from LGCY Power

larry alumbaugh, we are sorry to hear this has been your experience while going solar. We would love to help you get any issues resolved and will do so if you will reach out to us at customerservice@lgcypower.com or call 855-353-4899 opt 3 with more information. One of our customer care representatives will be happy to look into this for you.

Apr. 19th, 2024

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Cass Hunt

They were professional and efficient. I'd give 5 stars, but there was a day they were supposed to come out, but didn't and they didn't call or text to let me know.

5 months ago

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Reply from LGCY Power

Cass, thank you for your feedback. We are happy to hear that your overall experience went well. Our apologies for the lack of communication, but we're happy to hear things are great all around.

Apr. 19th, 2024

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Chuck Hyskell

Crew arrived on time. Everyone was very friendly as we worked out some last minute changes. Work completed very quickly. No meds left!

5 months ago

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Reply from LGCY Power

Chuck, thank you for your kind words! It's been a pleasure to do business with you. We appreciate you sharing your LGCY experience!

Mar. 28th, 2024

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Patrick Kiesewetter

Couldn’t speak English much at all! Didn’t take shoes off when entering the house. Worked till 10pm trying to finish job, but had to return on a Sunday! We’re 2 hours late on Sunday, which I’m waiting on compensation for my lost time waiting! They did finish up and I like the finished look to the project.

6 months ago

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Reply from LGCY Power

Patrick, we apologize for the inconveniences and frustrations you've experienced. Please contact us with more information at customerservice@lgcypower.com or call 855-353-4899 option 3. We appreciate your feedback. Thank you for your patience and understanding.

Mar. 20th, 2024

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Bev Dotson Pekin, IL

Said they tried to come Tuesday, not possible home all day and my dog would have barked. Installed quickly and professionally on Saturday . Attention paid to how the house would look from the street greatly appreciated.

6 months ago

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Reply from LGCY Power

Bev, thanking you for taking the time to leave us your feedback. We apologize for any inconveniences and miscommunications you've experienced. Please contact our customer care team with more information at customerservice@lgcypower.com or call 855-353-4899 option 3.

Mar. 20th, 2024

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Timothy Summerow Panama City, FL

It took 10months to get my system up and running. I bought a whole house battery backup and when the electrician came to move my stuff from power grid to solar panel the got confused and I had to call another electrician out to help him. Well guess what, the only thing that is on me solar panel are my Dryer, Pool and shed. Everything else is on the grid. Plus when he moved the wires he has little wires connected to big wires which is a FIRE HAZARD and big wires connected to little wires FIRE HAZARD... They still haven't addressed my issues and I would NOT RECOMMEND THIS COMPANY FOR ANYTHING, MUCH LESS SOLAR... VERY DISAPPOINTED... TIM from Panama City, FL

7 months ago

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Nicole Castillejos Sun City, CA

The process has been very slow. I signed months ago and the installation is still incomplete. As we head into the summer months, my bills are higher, which was a main purpose in switching to solar.

2 years ago

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Reply from LGCY Power

Nicole, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 16th, 2022

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Steve Corey Mojave, CA

Jake R was exceptional in his presentation, answering all of my questions and he was extremely helpful and knowledgeable.

2 years ago

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Reply from LGCY Power

Steve! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Leann Haugen Roseville, CA

Sales was great, install was quick, waited for permits etc. Had to ask if system was activated and now what? I'm not sure about billing, etc, but you already want my feed back

2 years ago

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Reply from LGCY Power

Leann, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Jun. 9th, 2022

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Uesin Kim Escondido, CA

Tyler was great at first but when he made the mistake of not getting the approval from the HOA for the solar install (we got a cease and desist from the HOA which was embarrassing), he was very hard to reach (no response) and even when I got a hold of him on the phone, he was very defensive and was not taking responsibility. I had to reach out to his direct manager and have a conversation with him and then we were able to get the project moving again. It was really disappointing to see him not own up to what he did and I had to chase him down to push the project through.

2 years ago Edited January 10, 2024

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Reply from LGCY Power

Hi Uesin! We are so sorry to hear about that. We strive to teach our sales representatives to always be respectful. Local leadership has been informed. As well as additional training will be provided.

Jun. 7th, 2022

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Matthew Channing Orlando, FL

Great sales experience but then the installers didn't pull the right permits which delayed the activation. Also, 2/3 of my panels face west so they don't get much sun. Quite disappointed with that since I was sold on the idea of elimination of my pawer bill, not only reducing it 40%.

2 years ago

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Reply from LGCY Power

Matthew, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Fred Brannan Fort Worth, TX

Lack of communication thru the process. I had to reach out every step of the way to find out what's next. Also, still waiting on the coverage of the first three months payments that the sales rep promised

2 years ago

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Reply from LGCY Power

Fred, We are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Yuri Demeny Arlington, TX

I still have not received the signed contract since February this year. The sales rep is never keeps his word, so are customer reps. It's really hard to get a hold of people from LGCY to get answers. I had nothing but bad experience. The solar panel never works right. We are still getting billed $300/month from our electric company. LGCY is deceiving! I am deeply regret that I chose LGCY. I am about to file a complain with BBB.

2 years ago

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Reply from LGCY Power

Yuri, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Cory

Installation was good and fast. We were able to contact their representatives at anytime.They had very speedy responses with any questions we had.

2 years ago

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Reply from LGCY Power

Cory, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022