LGCY Power: Read 801 User Reviews From Real Homeowners

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Zene “Zen” Orr

The install crew arrived an hour early to begin their work, but not necessarily a bad thing for us as someone was already home. The person who worked on our breaker box was thorough and let us know that not everything was properly labeled.

6 months ago

Reply from LGCY Power

Zene, we are glad to see that this has been your experience while going solar! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Jun. 17th, 2024

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Legacy solar

They completed the installation even though there was a delay in the solar panels being delivered. Also, explanation of how system functioned and that there was an inspection process of the system from city and Ameren. All work completed on the installation on the same day.

6 months ago

Reply from LGCY Power

Thank you for taking the time to let us know what a great job we're doing, we really appreciate it!

May. 30th, 2024

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jerrie manning

They were on time and very polite. Worked hard all day. They had to return to Reno for something they needed. This is a lengthy drive. They returned and finished the job even though it was much later that day. I appreciate the integrity in their promise to return and finish. Very professional.

7 months ago

Reply from LGCY Power

jerrie, thank you for taking the time to let us know how attentive and dedicated the team was to getting your job done. We appreciate your feedback. Please follow us on Instagram @LGCYPower for solar information and hacks.

May. 23rd, 2024

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Jenny Rentschler

The installers were amazing. They were very polite and friendly and did a great job. Very meticulous very particular and overall did a wonderful job. We couldn’t say enough about them. They should be commended for their work. We were very impressed.

7 months ago

Reply from LGCY Power

Jenny, thank you for taking the time to let us know what a great job our team has done. We'll be sure to pass that along. Thank you for your business and choosing LGCY for your solar power needs!

May. 23rd, 2024

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Verified Customer

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S. Marcusen

From beginning to end (highlighted by my main contact, Justin) the entire team was responsive, dedicated, and excellent to work with in getting my solar system installed! They provided timely, confident and professional answers to any and all questions I had about the system and the processes to install it and get it online.

7 months ago

Reply from LGCY Power

S. Marcusen, we appreciate your positive thoughts and taking the time to leave us a review! We are happy to hear of your great experience on your decision going solar. Follow us on Instagram for solar hacks @lgcypower!

May. 9th, 2024

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Patty Burns

The crew with the install , was fabulous, they came out did a great job installing, and cleaning up after their self after. They also explained what they were doing? And why they had too. I would recommend this crew alot. Crew 2. They first crew was not good at all

7 months ago

Reply from LGCY Power

Patty, it's been a pleasure to do business with you. We are so happy to hear that everyone was so professional and respectful! We'll be sure to pass that along. Thank you so much for taking the time to leave us a great review!

May. 6th, 2024

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Nikki Leonard

Easy to work with. They explained every step of the process along the way and have provided consistent support all along the way! When we had to remove the panels in order to install a new roof, they collaborated each step. I highly recommend them if you are interested. We are already saving money each month!

8 months ago

Reply from LGCY Power

Nikki, we are glad to see that this has been your experience while going solar! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Apr. 9th, 2024

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Blank Blank

The panel crew left tools and fittings in the yard. Not a lot, but enough I wouldn’t want to run them over with my mower. To be fair it was dark and raining when they finished up about 730/8pm. The gentleman who did the electrical and final connect/inspection I would give 5 stars too! Super easy to talk to, down to earth, was about to dive into the specifics and learn me a thing or two but it was cold and really windy so I cut him off and let him get back to work. But I felt like he would’ve stood there freezing to teach me if I wanted. A nice added touch would be to have a vehicle and/or personal description or pictures of the crew who are showing up at your house. A pic/bio of the crew would really set you apart from others.

8 months ago

Reply from LGCY Power

Blank Blank, thank you for your review and feedback! We truly value your opinion and business! Thank you for choosing LGCY.

Apr. 9th, 2024

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Verified Customer

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Laureen Gollner Oceanside, CA

Not great communicators in regards the numerous steps involved in the process. If I wasn't calling them to see where we are in the process I would have no communication from them at all. Solar panels installed on March 22, 2022, required electrical panel upgrade installed on April 29th, which we didn't find out we needed until the panels were already on the roof, and the panels still are not "turned on"...waiting, waiting, waiting! Not sure if I would have gone through with solar if I was made aware of the lengthy process, lack of communication, the amount of phone calls required on my end to find out why it's taking so long...so far not impressed.

2 years ago

Reply from LGCY Power

Laureen, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 7th, 2022

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Verified Customer

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Diane D. Melson

The sale to installation was great and timely, but the inspection process took 2 months and seemed like a lot of miss communication between installers and county.

2 years ago Edited January 10, 2024

Reply from LGCY Power

Diane, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 31st, 2022

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Verified Customer

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Tom

The installation process was fine, they put one of the solar panels too close to my roof heating and air conditioning unit and that's going to have to move. The representatives were very friendly, courteous, and quite knowledgeable.

2 years ago

Reply from LGCY Power

Tom, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Denny

LGCY Power promised me a rebate for the first year of payments and I still haven't received it, even though I have been calling practically everyday. The equipment is doing well. It is cheaper than paying for the electricity. But during the installation process, they caused damage to my back porch which still hasn't been fixed. I requested them to fix it because the screws went all way through the roof.

2 years ago

Reply from LGCY Power

Denny, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 17th, 2022

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Verified Customer

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Gregory

LGCY Power has been great entertaining all of my questions. I do not have any issues with the company. It is easy to use. The app is nice. The installation process was quick and easy and they are very professional, although it is a little expensive.

2 years ago

Reply from LGCY Power

Gregory, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Robert

Everything was great. Haven't had any issues since it was installed. Install was excellent. They arrived on time. My service person was very knowledgeable and contacted me about all the updates, when the installation would happen and all of that so we could plan on getting everything in order on time.

2 years ago

Reply from LGCY Power

Robert, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Mary

It's been very positive so far. It's working as promised doing what they said it would do. Install was very good, guys came and did the work and then they were gone. I didn't even know they were gone.

2 years ago

Reply from LGCY Power

Mary, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Jeannie

Installation process was smooth, they worked around our work schedule, so they were actually here for two days to accommodate our work schedule. It's not hooked up to where I can actually use it yet. There's always somebody available if I needed something or have a question that could get right back to me.

2 years ago

Reply from LGCY Power

Jeannie, We try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

May. 17th, 2022

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Verified Customer

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Anonymous

I believe that they use some pretty good products and they installed it very very clean. It went pretty smooth, but they aren't done yet so I'll just wait for them to finish up.

2 years ago

Reply from LGCY Power

Anonymous, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Robert

Quality material. Install went okay, it wasn't LGCY Power it was another company. They very efficiently took care of every question or problem we had. The representative was very very honest and straightforward.

2 years ago

Reply from LGCY Power

Robert, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Amber

The customer service I got was great, that was amazing. Very personable and understanding and really kind of brought on how everything works. Installation went super quick and fast, it went within two hours.

2 years ago

Reply from LGCY Power

Amber, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Brandon

LGCY has the best deal and they had faster time frame. They are communicative, they are on time or ahead of schedule and they explained every step of the process before and during the whole process. Smooth and quick.

2 years ago

Reply from LGCY Power

Brandon, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 17th, 2022

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Verified Customer

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Nick Cross

The install went smooth and the panels work as promised. My only disappointment was from the sells rep. He promised 6 months of free bill coverage and I haven't seen that as of yet. I tried to reach out to him on several occasions and he doesn't reply. I'm not sure if that promotion will come later. Please reach out to me for more details.

2 years ago

Reply from LGCY Power

Nick, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Apr. 19th, 2022

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Verified Customer

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Irad Ruiz Las Vegas, NV

The scheduling is terrible. The installation took longer than expected. The final inspection was scheduled for a date prior to the install and getting ahold of anyone to ask questions is nearly impossible. I am very disappointed with the whole process to this point

2 years ago

Reply from LGCY Power

Irad, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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David stout

I would have given them 5 stars but I like them to keep working hard to earn the business. It was a slow start to hook everything up but once the permits came in all went smoothly. So far all is good with the system. I wish I could buy a system but for now it’s all good.

2 years ago Edited November 26, 2024

Reply from LGCY Power

David, We're sorry that this has been your experience. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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Anonymous

I was very happy with the installers. There were no problems. They did the first inspection while I was out of town for vacation. The second person was very knowledgeable and got me up and running. I was happy with that.

2 years ago

Reply from LGCY Power

Anonymous, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Savannah

So far it is working well. Installation was pretty seamless. I am comfortable with customer service. They’re very responsive and quick to get back with you. You can call them or email them or fax them.

2 years ago

Reply from LGCY Power

Savannah, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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David

So smooth. Things happened in the time frame that was supposed to. The guys were great that put it in. Very competent. Everything with legacy has been good and I'm quite happy.

2 years ago

Reply from LGCY Power

David, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Lisa

I had issue with them during installation. The roof or the ceiling of my house when they were putting up the panels and the sales person said he put in kick it to make it fit, but now it fixed so I'm good. I'm satisfied.

2 years ago

Reply from LGCY Power

Lisa, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Cyrus

It's been a good experience overall, so we look forward to how things are going to work long term with it. Very quick very efficient. Everybody's been very professional and gracious and really haven't had any issues.

2 years ago

Reply from LGCY Power

Cyrus, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Carlos

The gentleman that came over was very informative. All my panels have been installed. We haven’t had any issues with them. We are waiting for the city. So far the system seems pretty good.

2 years ago

Reply from LGCY Power

Carlos, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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J

I’ve recommended them to some friends. It was pretty smooth. There were some little hiccups on the day they came but everything went fine. Everything seems to be working fine.

2 years ago

Reply from LGCY Power

J, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 8th, 2022

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Verified Customer

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Daniel Smith Orlando, FL

Company representative presented the information and alternatives clearly. He was quickly responsive to follow-up questions. Coordination for installation of the system and inspections was smooth.

3 years ago

Reply from LGCY Power

Daniel, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Aug. 17th, 2021

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Verified Customer

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KDH Las Vegas, NV

Honestly, just didn't want to go through the comparison shopping deal. Dave was at the right place at the right time, felt comfortable with him, not pushy, answers to our questions were in line with what we already knew.

3 years ago

Reply from LGCY Power

KDH, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 14th, 2021

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Verified Customer

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Doug Hapeman Davenport, FL

The solar panels were installed in a timely fashion, and all inspections completed. But Titan Solar has yet to turn on the solar panels. We have contacted them twice during the past month, but no response on when the system will be turned on. We have begun payments on the solar loan this month and are still connected to Duke Energy. We are paying our regular Duke Energy bill and the additional solar payment with no solar yet. We are very disappointed with the lack of response from Titan Solar. Please light a fire under their back side and get this system operating.

3 years ago

Reply from LGCY Power

Doug, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 15th, 2021

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Verified Customer

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Wes Roy Davenport, FL

Customer service is beyond exemplary--Robert S. was on top of the project, and available consistently almost 24 hours a day until we powered up! Always available for questions as well. SUPERIOR service!!!!

3 years ago

Reply from LGCY Power

Wes, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 12th, 2021

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Verified Customer

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Camilla Mesa, AZ

Installation went great. They have been on top of everything and get back to us to make sure everything is fine. We are waiting for the final approve and once it is turned on it is going to be great.

3 years ago

Reply from LGCY Power

Camilla, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jul. 6th, 2021

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Verified Customer

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Barron San Diego, CA

I was a little surprised that the installers showed up easy and were quicker than I was originally led to believe. They told me what they were going to do and they did it and the equipment works well. I am still waiting for my utility company to put in a new fuse box.

3 years ago

Reply from LGCY Power

Barron, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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James Dallas, TX

LGCY has a positive way sharing information and supporting us. When I ask for help, they are there to help. We had some weather issues that made installation take a little longer but it still went well. It is working.

3 years ago

Reply from LGCY Power

James, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 29th, 2021

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Verified Customer

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Tony Chula Vista, CA

Definitely recommend even though I did have a problem with the installer not returning my phone calls, but they aren’t legacy and legacy has been helping me with me issues with them.

3 years ago

Reply from LGCY Power

Tony, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Patricia Las Vegas, NV

All the equipment is brand new and they were right on track getting it installed. They were quick and professional and efficient. If I have any questions, they are always there.

3 years ago

Reply from LGCY Power

Patricia, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Timothy Palm Bay, FL

I liked our contact guy. He has been awesome. I would recommend. Installation was great. I thought it was going to be two days and they started early one morning and were done by five.

3 years ago

Reply from LGCY Power

Timothy, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Brandon Visalia, CA

Everything is perfect. The customer representative that came was really knowledgeable and helped us a lot to make us feel comfortable with LGCY. They answered all my questions.

3 years ago

Reply from LGCY Power

Brandon, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 28th, 2021

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Verified Customer

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Stephen New Port Richey, FL

Sales staff is very responsive and they still check in with me to make sure everything is going well. I am happy with their customer support. They respond quickly. There have been a couple of issues but it has been cleared up and resolved well.

3 years ago

Reply from LGCY Power

Stephen, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram at @lgcypower for information about our Monthly Customer Appreciation Giveaways!

May. 26th, 2021

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Verified Customer

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Deborah A. Todd Southborough, MA

They were very efficient in the installation and kept me aware of what will happen when. I also love their online portal which shows me the production of my system on a daily basis by hour.

3 years ago

Reply from LGCY Power

Thank you Deborah for the 5 star review! We are happy to see that you have had a great experience with LGCY Power. Please follow us on instagram at @lgcypower for information on our Monthly Customer Appreciation Giveaways!

Jan. 22nd, 2021

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Verified Customer

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Sheila

Overall my experience with LGCY Solar Power has been great.

2 months ago

Reply from LGCY Power

Sheila, we are glad to see that this has been your experience while going solar! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Oct. 9th, 2024

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MIGUEL F DEL RIO

Leasing with legacy has been very rewarding. During the sale I was promised a $1,000 Costco gift card but it never happened. When I called to inquire about the gift card I was told he had left tge company. The installation went very well and there has not been any system issues Very happy overall

5 months ago

Reply from LGCY Power

Miguel, thank you for choosing us and taking time to provide feedback. Thank you for letting us know of your overall satisfaction. We regret to hear of any issues that have occurred with your sales rep. If you have any further questions, please take a moment to reach out to our customer care team at 855-353-4899 or customerservice@lgcypower.com.

Jul. 31st, 2024

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Alicia Brookshire

So happy we got solar from Legacy. From beginning to end, they were so easy to deal with and had amazing customer service. Our area has terrible WiFi and the tech support helped us to get the best possible outcome. Having solar is saving us a ton on our power bills!

5 months ago

Reply from LGCY Power

Alicia, we are glad to see that this has been your experience while going solar! Don't forget to refer your friends and family to have a quick and easy solar experience! Thanks!

Jul. 12th, 2024

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Mr & Mrs K

we talked to several companies and my husband and I were both blown away by the representative who came to our home. He truly educated us on the processes involved and the plusses and minuses of solar in general and the various types of technology used to make it work. He went into great detail and did so with ease while my husband rattled off questions. We were both so wowed that we requested to start immediately. Before allowing us to sign flew a drone to examine a concern on the roof that another company said not to worry and if it was an issue that they would fix it during install. He said that it could pose a great challenge to financing if there was an issue with our chimney and it was only noticed when it was time for panels. On top of that we found him to be hilarious and passionate about the industry. I work as a recruiter and it is very rare to find talent like his.

1 year ago

Reply from LGCY Power

Mr & Mrs K, wow... thank you so much for taking the time to leave such an in-depth evaluation of your experience with our solar expert! It really pleases us to know that our representatives are doing such a fine job of taking care of our potential clients and clients. Thank you for choosing us!

Mar. 21st, 2024

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Eric Nilsson Fort Worth, TX

I really like the rep. Halie C. She is a people person, very knowledgeable of her product and the entire process. She worked with us and kept us in the loop. It was a one-day install and looks and works great. Halie has responded promptly to my questions and informed us of the time frame in which things happen. From installation to actually working took too long for me, not a LGCY problem. I do have one minor concern. The installers left debris in my grass. Nuts, wire ties, pieces of wire, and wire installation. I have two puppies and the wire ties present a concern. I am able to monitor my solar production and with a little math, it looks like I am on track to generate 14.7 % more than my annual usage. Converting is a no-brainer, it is great for the environment and will assist the grid. You do not have to go all in, you can start with 25% and add on. Next is an electric car.

2 years ago

Reply from LGCY Power

Eric! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 10th, 2022

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F & L Zimmer Menifee, CA

Very knowledgeable about Sunrun products and purchase options. Reagan and Abe were extremely helpful in guiding me to the right purchase decision for our family's needs. They always responded quickly to all the questions we had. What I liked the least was the installation was not at the high quality that I expected. There were several minor issues that were resolved quickly. Maybe they just had a bad day. Our solar system was installed in 4-6 hours. All corrections were made within the next 10 days. The inspection went seamlessly, and we were up and running in no time. Thanks Reagan, for all your help!

2 years ago

Reply from LGCY Power

F & L, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 10th, 2022

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Kayne Hanley

LGCY power was able to get my system up and running in a timely manner. It has exceeded my expectations.

1 month ago

Reply from LGCY Power

Kayne, we are happy to hear that our solar experts were able to help you from start to finish. Thank you for taking the time to leave this kind review! Follow us on Instagram @lgcypower for more solar hacks!

Oct. 22nd, 2024

LGCY Power Reviews