LGCY Power: Read 801 User Reviews From Real Homeowners

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Verified Customer

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ANDREW WHYMS Oceanside, CA

it is taking to long to activate the system or to receive any information about the system.

2 years ago

Reply from LGCY Power

Andrew, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Meriam Lewis Haltom City, TX

Failed to commit the date promised and no communication.

2 years ago

Reply from LGCY Power

Meriam, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Glandah Makarutsa Spring, TX

The solar panels aren't fully turned on yet, only 50% is turned on.

2 years ago

Reply from LGCY Power

Glandah, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Roberto Bueno Winter Haven, FL

They did not sell me the accurate amount of sorts panels I really need for my house

2 years ago

Reply from LGCY Power

Roberto, we are sorry to hear about the miscommunication. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Lorna Clearlake, CA

Took to long to put up panels and it still is not up and running due to no inspection yet

2 years ago

Reply from LGCY Power

Lorna, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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Matthew Poole San Diego, CA

It's taken a long time to get the system installed and it is still not certified for operation.

2 years ago

Reply from LGCY Power

Matthew, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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Chester Little Elm, TX

equipment is not hooked up - installed over a month ago - no contact from your company to date

3 years ago

Reply from LGCY Power

Chester, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 15th, 2021

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Verified Customer

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Tyson Bakersfield, CA

They have been the worst complaint to communicate with I’ve ever seen

3 years ago

Reply from LGCY Power

Tyson, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

May. 6th, 2021

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Verified Customer

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Roderick Heller

No communication during reinstall or since

4 years ago

Reply from LGCY Power

Roderick, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Verified Customer

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Beverly

Agent was not upfront with all that I needed to know

4 years ago

Reply from LGCY Power

Beverly, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Verified Customer

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Walter OBrien

I don't feel I was informed of the need for more panels

4 years ago

Reply from LGCY Power

Walter, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Ron Nelson Chicago, IL

Very polite, professional, and informative

9 months ago

Reply from LGCY Power

Ron, we are happy to hear that our solar experts were able to help you professionally through the whole process. Thank you for taking the time to share your solar experience!

Mar. 20th, 2024

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Susan Burgess

They were very efficient and professional.

9 months ago

Reply from LGCY Power

Susan, thank you for the review! We appreciate and are grateful we are able to serve you!

Mar. 20th, 2024

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Christy Skipper Eldorado, IL

The crew that came to our house was great!

9 months ago

Reply from LGCY Power

Christy, thank you taking the time to leave us a review. We are truly appreciative of and grateful for you! Thank you for choosing LGCY!

Mar. 20th, 2024

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Verified Customer

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daniel guzman Hayward, CA

I did a very good job and the installation looked good.

9 months ago

Reply from LGCY Power

daniel, we're grateful to hear of your satisfaction. Thank you for taking the time to leave us a review. We truly appreciate and value your business. Thank you for choosing LGCY Power! Enjoy your system!

Mar. 20th, 2024

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Izzy Horwitz

The salespeople and workers were all nice and professional

8 months ago

Reply from LGCY Power

Izzy, we are so glad to hear about your positive experience with LGCY Power. We always strive to make sure that everybody has an excellent experience with us. Please follow us on Instagram @lgcypower!

Apr. 19th, 2024

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Oa Ding Suisun, CA

Jack G knows that he is selling and he is very professional.

2 years ago

Reply from LGCY Power

Oa Ding, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Sep. 14th, 2022

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Paul Dufresne Oceanside, CA

Ben was a great help with my decision to have solar installed.

2 years ago

Reply from LGCY Power

Paul! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 10th, 2022

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John K San Diego, CA

Still waiting installation. HOA/Property Management requirements have yet to be met... As far as I'm concerned, come get your equipment off my building!

2 years ago

Reply from LGCY Power

John, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 9th, 2022

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Matt Gaudin Clifton Park, NY

top company striving for the best customer service all around

2 years ago

Reply from LGCY Power

Matt, we are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Mar. 15th, 2022

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St. Mary Catholic Church

There handling of removal and reinstall was fine. However the sales personnel lied to me telling me that I would have 81% power independence. It's actually an average of 62% grid DEPENDANCE.

1 year ago Edited July 31, 2024

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Kevin Causey

Install time went over and some work is pretty awful

6 months ago

Reply from LGCY Power

Kevin, we're sorry to hear of your dissatisfaction. If there is anything we can do to help, please let us know, one of our customer care reps will be happy to assist you at customerservice@lgcypower.com or call 855-353-4899 opt 3.

Jun. 6th, 2024

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Verified Customer

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Michael Moore Katy, TX

problem still not solved. problem identified and nobody followed up.

2 years ago

Reply from LGCY Power

Michael, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Care Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 10th, 2022

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Verified Customer

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Doug maiello Shingle Springs, CA

I've been waiting months for my 2 referral rewards & have gotten any!

2 years ago

Reply from LGCY Power

Doug, We are sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

May. 31st, 2022

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Verified Customer

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Kevin B McMahon Davenport, FL

The process is taking longer than usual. I still don't have solar power. Reply

2 years ago

Reply from LGCY Power

[Name], we are sorry to hear this has been your situation. If you can provide us with more information at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 22nd, 2022

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Verified Customer

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Anthony Russell Sun City, CA

Panels on roof 6 months and still is not connected for me to use

2 years ago

Reply from LGCY Power

Anthony, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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Marlis Leone Laughlin, NV

I liked the way they explained things but I need more paperwork from them.

2 years ago

Reply from LGCY Power

Marlis, we are glad to hear about your experience! We always strive to make sure that everybody has a positive experience with us. If you can provide us with more information and contact us at customerservice@lgcypower.com we would love to see how we can help.

Mar. 10th, 2022

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Verified Customer

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john Montclair, CA

They installed the system 3 months ago and it's still not up and running

2 years ago

Reply from LGCY Power

John, we are sorry to hear that this has been your experience. If there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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angela Henderson, NV

its been over 3 months and our solar is still not on

3 years ago

Reply from LGCY Power

Angela, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Aug. 17th, 2021

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Verified Customer

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Anjanette J Wheeler Augusta, GA

My panels were installed in late April and we still not turned on.

3 years ago

Reply from LGCY Power

Anjanette, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Aug. 17th, 2021

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Verified Customer

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Cody Sutton Casa Grande, AZ

They told me I would not be paying in APS bill and I still am

3 years ago

Reply from LGCY Power

Cody, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 12th, 2021

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Verified Customer

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James Cox Henderson, NV

Power not consident called about issue but i don't think i was taken seriously

3 years ago

Reply from LGCY Power

James, I am sorry to hear that this has been your experience. We try our hardest to make sure that everyone has a positive relationship with our company. We have a member of our Customer Service Team looking into your account right now to see what we can do for you. They should reach out to you with further information here shortly.

Jun. 1st, 2021

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Verified Customer

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Roberto yngson

Lack of accountability from sales representatives who sold me the product.

3 years ago Edited January 10, 2024

Reply from LGCY Power

Roberto, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Verified Customer

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Anthony Moran

Service is terrible. Pay more having SunRun than before we had solar.

4 years ago

Reply from LGCY Power

Anthony, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Verified Customer

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John

Agreed to 107% production, had to pay $163.00 at true up.

4 years ago

Reply from LGCY Power

John, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jun. 1st, 2021

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Craig Robertson

Very fast working crew! They did an excellent job!

3 months ago

Reply from LGCY Power

Craig, we are so glad to hear about your positive experience with LGCY Power. We always strive to make sure that everybody has an excellent experience with us. Please follow us on Instagram @lgcypower!

Aug. 26th, 2024

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Jeremy Jimenez Mansfield, TX

Poor customer service and tech support. Months trying to get a service appointment. Won’t return messages or requests to speak to a manager.

2 years ago

Reply from LGCY Power

Jeremy, we try our hardest to make sure that everyone has a positive relationship with our company. If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Feb. 8th, 2023

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Verified Customer

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Marshall Wolesky Los Angeles, CA

Natasha M was very helpful and responsive!!

2 years ago

Reply from LGCY Power

Marshall! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 21st, 2022

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jethro calbone Chula Vista, CA

Great communication, fast and easy process

2 years ago

Reply from LGCY Power

Jethro, We are so glad to hear about your experience with LGCY Power. We always strive to make sure that everybody has a positive experience with us. Please follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 20th, 2022

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Curtis Miller Rockwall, TX

Installation with only minor hiccups unrelated to Brian C.

2 years ago

Reply from LGCY Power

Curtis, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 20th, 2022

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Frances Sepulveda Phoenix, AZ

I love the team they were outstanding and helpful caring,

2 years ago

Reply from LGCY Power

Frances, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! Follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 15th, 2022

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Baron von Harringa Los Angeles, CA

Jordan was knowledgeable, resourceful, and articulate.

2 years ago

Reply from LGCY Power

Baron! Thank you so much for the positive review. We love to hear about your interactions with your sales representatives and how they’ve been able to help you save money with going solar. We will make sure to let them know they’re doing a great job. Thank you for your feedback and make sure to follow us on Instagram @lgcypower for information about our Monthly Customer Appreciation Giveaways!

Jun. 9th, 2022

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Verified Customer

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James Myles Cedar Hill, TX

They have the worst customer service ever

2 years ago

Reply from LGCY Power

James, we are sorry to hear about your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Sep. 19th, 2022

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Verified Customer

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Geniel Moon Murrieta, CA

Still do not have my solar working, it's been 3 months

2 years ago

Reply from LGCY Power

Geniel, We are sorry to hear that this has been your experience. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 10th, 2022

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Verified Customer

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Jenn Combs Livermore, CA

Going on 4 months to install and still no end date

2 years ago

Reply from LGCY Power

Jenn, we are sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more information and contact us at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Mar. 10th, 2022

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Verified Customer

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Margaret Hickerson Teterboro, NJ

Was presented this place under false conditions

3 years ago

Reply from LGCY Power

Margaret, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

Jul. 12th, 2021

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Verified Customer

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Jane Kissimmee, FL

No followup. Roof damaged 5 weeks ago. Still not fixed.

3 years ago

Reply from LGCY Power

Jane, I'm sorry to hear about the miscommunication, if there is anything we can do we would love to make it right. If you can provide us with more of your information we will have a member of our Customer Service Team look into your account and see how we can further help you!

May. 26th, 2021

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Verified Customer

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jr

Rude never on time impossible to reach by phone

3 years ago

Reply from LGCY Power

I am sorry to hear that there have been some communication issues. Please reach out to our Customer Support team at 866-566-2650 so we can look further into your account. We would love to do anything in our power to give you a positive experience with us.

Feb. 2nd, 2021

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Richard North Richland Hills, TX

Sales experience was great, service didappointing

2 years ago

Reply from LGCY Power

Richard, Thank you so much for the positive review. We want all of our customers to have a great experience going solar! If you have any other questions, feel free to reach out to our Customer Care team at customerservice@lgcypower.com.

Jun. 9th, 2022

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Verified Customer

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Kat Pantorilla Keller, TX

Worse customer service — you get hassled by the sales rep then no further assistance once the deal is closed.

2 years ago

Reply from LGCY Power

Kat, We are sorry to hear about the miscommunication. If you can provide us with the name and address connected to your account at customerservice@lgcypower.com, we will have a member of our Customer Care Team look into your account and see how we can further help you!

Jun. 9th, 2022

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