Name: Rove Pest Control
Rating: 4.8

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stephanie brumber Franklin, MA

Mandy was our service provider and I can't say enough about her She was informative, friendly, knowledgeable and overall amazing! We are happy to have assistance with our rodent situation and feel great about the process. many thanks for the timely response. couldn't be happier.

1 year ago

Reply from Rove Pest Control

Hello Stephanie!
We are glad to hear that Mandy was such a great help! We really appreciate your business!
Have a wonderful day!

Nov. 16th, 2022

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Eileen

Mike was very nice and friendly. He texted me when he was here and texted me when he was done. He also reminded me to shut my garage door after he left which was very nice. Sometimes just the little things make an experience great.

1 year ago Edited June 26, 2023

Reply from Rove Pest Control

Thank you so much for taking time to write such a positive review! We are so glad to hear that Eric was able to bring you some happiness on a hard day! We pride ourselves on the work of our technicians! We hope you have a wonderful day!

Oct. 31st, 2022

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Kim Pharmer Rochester, MI

Chris was so kind, helpful and knowledgeable. He presented a detailed plan that will hopefully take care of our challenge. He was patient as I asked a lot of questions. Hoping he can bring another bait trap by soon because we found a we know the mice were hiding after moving a small shed on the side of the house.

1 year ago

Reply from Rove Pest Control

It's so good to hear that Chris was able to be so helpful! We take pride in the work our technicians do!
If you ever need anything feel free to reach out to the office and we would be more than happy to help! Have a great day!

Oct. 17th, 2022

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Tobias Hogan Phoenix, AZ

I was having an ant problem in my house, called customer service and they were able to come to my house within 2 days. The technician & his partner freaking super dope guys. Friendly, patient and taught me some things asking them questions. Thank you all again and my 7 year old daughter definitely is happy not having to worry about ants now. :)

1 year ago

Reply from Rove Pest Control

We are so glad that our technicians and customer service were able to be so helpful! Thank you for such a great rating and thank you for choosing Rove!!

Jan. 12th, 2023

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Matt Zeigler Clio, MI

They are so friendly, and ask questions about the bug in and around our home! Also, they are great about giving me appt times that work for my job. Patrick arrived on time this morning, was kind and friendly and explained why he was doing the treatment that he performed today.

2 years ago

Reply from Rove Pest Control

Thanks for the awesome review, Matt! We work hard to meet high expectations, and we’re happy to hear we hit the mark for you. We value consistency and aim for the complete satisfaction of our customers. We can't wait for your next service appointment! Until then, we're here if you need anything.

Dec. 18th, 2021

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Dee Watts Southfield, MI

Patrick did a great job! He explained what he was doing and why and he answered all of my question. I was very pleased with his work ethic and the patience and care he showed. I will be recommending Rove Pest Control to my friends and family.

2 years ago

Reply from Rove Pest Control

That is wonderful to hear, we sure appreciate the recommendations! I look forward to passing your experience on to Patrick and the team. Thank you for your business and for taking the time to share with us. Keep us posted if you have anything pop up that needs our attention before it is time to see you again. Have a great day!

Nov. 17th, 2021

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Susan Armstrong Saint Paul, MN

I wasn’t successful with an email inquiry, but when I called they were sympathetic and helpful. They scheduled a free diagnostic estimate and followed up with another call to clarify time and date. The very nice young man who came in did a thorough check and determined we didn’t have bed bugs. No charge!

2 years ago

Reply from Rove Pest Control

That is one of the best pieces of news we can deliver! Thanks for letting us know about the email inquiry disconnect. We will look into that and smooth that process out. Thank you for your business and support. Have a wonderful weekend!

Oct. 16th, 2021

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Cathy Pavia Stoughton, WI

I am a new customer and this was my first scheduled service. The technician was prompt and arrived during the promised time frame. All requested work was completed. I'll be monitoring over the next few days to see if all pest problems have been eliminated. So far, so good....

2 years ago

Reply from Rove Pest Control

Glad to hear things are on the right track! Keep us posted if you see anything that needs further attention. Pests can be unpredictable sometimes when their nesting sites get disturbed, but our commitment is to keep on top of it for you and and make any necessary adjustments. Have a wonderful weekend!

Oct. 16th, 2021

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Terry Bell Farmington, MI

It was good to see Pat again, he always provides friendly and thorough service. This visit was in response to a call I made regarding hornets under my siding. The service was completed within two days of my call. Very pleased with Rove Pest Control.

2 years ago

Reply from Rove Pest Control

That is great that we were able to get out there and help out with that. Pat and the team will sure appreciate your feedback. Keep us posted if they need any more attention from us. Have a great week!

Oct. 4th, 2021

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Ray McDonald Saint Paul, MN

The technician that came out was very personable and very knowledgeable. He was extremely efficient and cared a lot about the work he was doing and cared a lot about us as his customer. We could not be happier. He was GREAT.

2 years ago

Reply from Rove Pest Control

That is exciting to read. I will pass along my personal thanks to him and share this with the team. Thank you for your business and support. We appreciate working with you!

Sep. 29th, 2021

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Gene Doyle Minneapolis, MN

Izzy M serviced our home. He was Excellent h he i quoted about our concerns. He completed service in basement, garage & perimeter outside house. He was very thorough. We have been customers for many years & would highly recommend Rove

2 years ago

Reply from Rove Pest Control

Thank you very much for your tenured support - we love having you with us. I will thank Izzy for a job well done and encourage the rest of the team to keep up. Thank you for your business and support. Have a wonderful week!

Sep. 28th, 2021

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Sally Savage Minneapolis, MN

When I called Rove, the person answering the phone was very friendly and informative, answering all of my questions as I've never used a pest control company before. When Willie came out he was super nice. He explained what he was doing as he was doing it. Very educational and super friendly! Highly recommend Willie and Rove!

2 years ago

Reply from Rove Pest Control

This will be fun to share with Willie and the call team. Thanks for taking the time to share. We are excited to explore the new realm of pest control with you. If anything needs attention before it is time for us to head back out again, just let us know and we'll keep things squared away!

Aug. 5th, 2021

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Joan Gonzalez Lakeville, MN

We have worked with Talin before and he remains EXCELLENT! We felt he cared about our concerns and was well informed on our issues. We are confident the problems we anticipated might occur have been stopped in their tracks! Thrilled! Thank you again Rove for having such a great team.

2 years ago

Reply from Rove Pest Control

Talin will really appreciate the feedback and knowing his efforts are appreciated. We appreciate the perspective as well - thanks for taking the time to share it with us. Keep us posted on any additional needs that arise before we see you again. Haver a great week!

Jun. 8th, 2021

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Thao Hoang Minneapolis, MN

I like that Rove is fairly fast to get a technician out to re-service my property if needed. The technician I had today, Christian S was probably one of the best that we've had. He was thorough with the inspection and clearly explained what was done. Thank you.

2 years ago

Reply from Rove Pest Control

That is great to hear, thanks for sharing I'm glad Christian was able to properly take care of you. Keep us posted if things need any additional attention. Thanks!

May. 28th, 2021

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Michael Mack Walled Lake, MI

The technician appeared to be thorough in applying the product for crawling insects and fleas; however, I believe that I was told by the "salesman" that product would be applied to the lawn to protect against ticks and fleas (which I don't believe was done). Also. the technician stated that the equipment she had with her would not reach the underside of the deck to protect against wasps, which had been a major concern of mine in deciding to sign up for the pest elimination service.

2 years ago

Reply from Rove Pest Control

Thank you for the details. I will get something set up through customer service to make sure we get those areas treated. Keep us posted anytime anything needs fixed or simply needs extra attention.

May. 27th, 2021

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Shannon Riley Saint Paul, MN

Orlando listened to my concerns about mosquito control - heading into June. He was thoughtful and implemented the plan we discussed to fog the woods and breeding spaces of the mosquitoes and I believe he dropped pellets in wet areas. I truly hope it helps reduce the breeding of mosquitoes. I appreciate Orlando's conscientious work and communication.

2 years ago

Reply from Rove Pest Control

That is great to hear. Mosquito control is one of the more satisfying parts of pest control. It is fun to be a part of taking back yards from those menaces. Thanks for your feedback and support!

May. 25th, 2021

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Jeff W. Minneapolis, MN

Our technician Michall V. did an awesome job with our wasp problem. Saw many nests that he removed! Not every tech will find that many and I know we always have many. Michall is new to us and hope he visits again in the fall for our semi-annual service. I didn't get a chance to meet him personally but my wife did and she says he is a nice guy.

2 years ago

Reply from Rove Pest Control

Michael will definitely appreciate hearing your feedback - thanks! Those wasps can stay away from your property moving forward. Keep us posted if they need any more attention from us!

May. 25th, 2021

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Michael Blair Commerce, MI

I’ve had my third treatment and every time the tech was on time, professional, approachable, and made sure my needs were met. I had Mike B. come out to the house this time and did a great job making sure he sprayed inside areas I wanted as well as setup mice traps.

2 years ago

Reply from Rove Pest Control

I will make sure to personally thank Mike and let his team know how much of a difference these details make. Thank you for your business and support!

May. 17th, 2021

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Marcy Karakas Saint Paul, MN

I called to report bugs around my windows on May 6 and a technician was out to my house the following day to treat the issue. He was very polite and identified the bug as a clover mite very quickly. He proceeded to treat the affected areas and was efficient and effective in his work.

2 years ago

Reply from Rove Pest Control

That is great to hear, thanks for sharing. It is amazing how many of those clover mites can pop out of seemingly nowhere all at once. Keep us posted if they need any more of our attention. Have a great day!

May. 10th, 2021

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Mike Brown Hopkinton, MA

Bill is a great tech. Came to the door and showed tremendous care and consideration for our dog. Then he did a very thorough job of spraying our foundation, shrubs, trees and deck. We have been using Rove for 3 years now and the difference is incredible. We can actually enjoy our back deck without being attacked by mosquitos!

2 years ago

Reply from Rove Pest Control

Taking a yard back from mosquitoes has got to be one of their greatest joys in life. Bill will really appreciate hearing how his efforts have been fruitful. Keep us posted on any additional needs that arise. Thank you for your business and ongoing support!

May. 7th, 2021

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Kate Owens Burnsville, MN

They’re always knowledgeable and helpful with any issues I’m having

2 months ago

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May Lia Thor Hugo, MN

Jonah was on time, has an easy going personality, and was flexible.

1 month ago

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pamela zolik

thorough understanding of the condition of the ant infestation. vert nice person.

3 months ago Edited April 5, 2024

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Steve Pearson Saint Paul, MN

Katrell did a great job explaining what he was doing and what to expect going forward.

3 months ago

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vanessa Hinton

Jon M did a a great job. He explained what he did and asked if I had any concerns or questions.

3 months ago

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Kathy Estrin

Never called and went to the wrong house to service

4 days ago

Reply from Rove Pest Control

Oh no! That is not what we want to hear, but we are eager to get this fixed for you. We will reach out to you to sort out what happened and how we can get it squared away for you. I want to make sure we got your new address in there correctly to begin with. After that, we need to get a technician out to take care of your service. We look forward to getting things right! Thanks for your notification of the issue and for your patience while we get it sorted out.

Apr. 19th, 2024

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Philomene Hastings Maple Grove, MN

Heidi was on time, checked everything thoroughly. She was very professional, and found the mouse! :-)

4 months ago

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Va Yang Maple Grove, MN

Orlando was very friendly when servicing my home! He was able to explain what he was doing and listened to my concerns.

4 months ago

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happert1 Minneapolis, MN

Sue was great! Actually, everybody that’s, has been really wonderful. Knowledgeable personable very much enjoyed it.

4 months ago

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Chuck Evans Minneapolis, MN

I have had Rove Pest Control for a few years. Customer service got steadily bad the past couple of years. There service has been unacceptable, have tried multiple times to contact them for assistance. All I get is a call center. I would recommend using a different company strongly.

4 months ago

Reply from Rove Pest Control

We really appreciate those customers that have been with us over the years to provide perspectives on what is trending better and worse. This helps us adjust and fix things as we move forward. Our customer service team is in house which makes resolving customer service issues more direct than an outsourced situation. We would love to address the issues that have arisen. Please let us know what you have experienced at [email protected] so we can not only fix things that will improve the experience for all of our clients, but also make things right on your end in particular. We look forward to hearing from you.

Nov. 27th, 2023

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Char Wilson Rochester, MI

JB and Paul sprayed lawn today. JB was very knowledgeable and provided great Instructions on what to do after they sprayed. Very please with the professionalism of ROVE!

9 months ago

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Lillian Lewis Gilbert, AZ

Rob was great at letting me know when he was coming, when he was here and what he would be doing since this was my first time working with him. The service was great!

11 months ago

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saaid leon Phoenix, AZ

Mike B came out did a great job and asked if I had any spots I needed him to target. I told him about the ant colonies popping up in the yard and he took care of those. Thanks!

1 year ago

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Chris Regan

Mike N. Did a fantastic job and he gave great attention to ensuring my service was performed successfully. I appreciate his friendliness and I continue with Rove because of the great service. Thanks!

1 year ago Edited May 16, 2023

Reply from Rove Pest Control

I am happy to hear that Jason and Tyrell were able to be so helpful! We appreciate your business! Have a great day!

Feb. 24th, 2023

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Nancy Schille Saint Paul, MN

When I initially "signed their contract" I was assured they took care of a mole infestation I am dealing with. I just completely re-landscaped my entire yard including sod - expensive!! They came out and put down poison which did absolutely NOTHING! I called back a few weeks later when I could clearly see the problem was getting worse. They came out and put down the same poison. Again, no results! By now, they had killed new shrubs and a lot of my new sod. Mole tunnels everywhere! I called again telling them how unhappy I was and that their poison doesn't work and maybe they should apply traps. I wanted to cancel and was assured they would get to the bottom of the issue so I tried one more time. They came out again only to apply the same poison again saying they don't put down traps. Meanwhile more of my yard was being destroyed!!! I called to cancel and ask for a refund which of course they refused!!! All they did was take my money.....very disappointed, DON'T WASTE YOUR MONEY!

1 year ago

Reply from Rove Pest Control

I'm sorry to hear how frustrating the moles have been. I reviewed your account and noticed that there is more going on than just moles. I was not surprised knowing that area of Mahtomedi. We have worked with lots of accounts out there. Most respond to the treatment performed, but there are some cases where moles and voles have a deep strong hold and take time to work through. It appears as though we were only able to work through the initial service and 2 free follow ups before the account was canceled. We would love to dive deeper and work further with you, but it does take time and commitment to work through some of these populations. For reference, I was running field research on a property nearby there and pulled out 21 moles in a week. Another yard a few blocks away only had 1 in a year. Considering how relatively new the account was, I'm not sure there was much time for fully determining the extent of control needed and getting plans in place. If you would like to continue tackling the issue, we still have several weeks to progress with the moles and months to continue working with the voles to work through the population.

Nov. 8th, 2022

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Leogoddess K Phoenix, AZ

Eric is always on point! He's always very thorough and I know I can count on his service. He's knowledgeable and keeps me informed and I definitely appreciate how he takes care of my property! Thanks so much Eric!

1 year ago

Reply from Rove Pest Control

We are so glad to hear that Eric was able to give you such a great experience and be so helpful! Thank you for taking time to leave a review!

Jan. 12th, 2023

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Jones San Jose, CA

Jeered was very professional and accommodating to my schedule. I had to leave while he was still working and when I returned he completed the job and secured the yard. Thank you.

2 years ago

Reply from Rove Pest Control

We are so glad that Jeered was able to be so helpful!

Dec. 29th, 2022

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Alex Orosco Avondale, AZ

Eric remembered my name and had a brief conversation about the service and product. He always ask if everything is ok with the service and if there is any activity of any kind around the yard. Thank you Eric

2 years ago

Reply from Rove Pest Control

Thank you for your great feedback. Eric will be excited to hear about the results of his efforts. This will also be helpful to share with the team to illustrate the impact that we can have on both the pests and the element of service itself. We appreciate your business and support. Have a wonderful rest of the week!

Jan. 13th, 2022

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D. Hartwell

Mike was punctual and friendly. He also provided great feedback about solutions to my bug infestation besides the scheduled applications. He was very respectful of my property as well.

2 years ago Edited April 18, 2022

Reply from Rove Pest Control

That sounds like a winning plan for communication and service, thanks for sharing. We appreciate your business and hope you are enjoying the beautiful Autumn as it rolls in!

Oct. 4th, 2021

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Kristen Johnson Burnsville, MN

Jeremiah was beyond awesome!! We are thankful for his knowledge and kindness!! We have been serviced for a few years now and I'd have to say he is in the top 3! Thank you for having such great technicians!!

2 years ago

Reply from Rove Pest Control

That is quite the compliment, I look forward to sharing it with him. Keep us posted if you have anything else pop up that needs our attention. Thanks for your feedback and support!

Aug. 16th, 2021

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Debra Jones Minneapolis, MN

Great job as usual. The tech bought along a trainee which was a very professional young man. I enjoy having him tag along. The job goes much faster and more through all with two people.

2 years ago

Reply from Rove Pest Control

That is great to hear. I will let the trainer and trainee know how it went for you - they will appreciate hearing it. Enjoy your upcoming holiday weekend and thanks for your business & support!

May. 27th, 2021

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Jose Ramirez Phoenix, AZ

Eric did a great job! He was very thorough and seemed like a cool guy! Highly recommend the company. Eric sprayed and minutes later, bugs came out from the cracks. Truly impressed!

2 years ago

Reply from Rove Pest Control

It is always fun to see and hear about the results. Eric will appreciate the details for sure. Thank you for the feedback and support. Have a wonderful week!

May. 20th, 2021

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Liz Highland, MI

The care of what you actually need around your home and yard, they listen tentatively and get the job done. If you have any additional problems afterwards they will back their word, as to getting the job done.

2 years ago

Reply from Rove Pest Control

You are 100% correct! If anything needs additional attention, we will provide it. Thank you for your business and support. Have a wonderful day!

May. 20th, 2021

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jody walsh Minneapolis, MN

Technicians are always polite and helpful.

2 months ago

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James Westerhaus Minneapolis, MN

Zach is very knowledgeable efficient & personable!

2 months ago

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Brian Dunny Scottsdale, AZ

Does a great job every time, appreciate everything

2 months ago

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Mark Geyer

Takes care of pests, always show up on the day expected.

2 months ago

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Cindy Davy Savage, MN

He was very thorough, pleasant and professional

2 months ago

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Kathy Maple Grove, MN

Thorough and polite. We thought he did a good job

2 months ago

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Kellie Stocker

Cory is always kind and helpful and not scared of our dog!

1 month ago