Name: Aptive Environmental
Rating: 4.8

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Aldo Castro Santos

Our technician Gunnar always do a great job servicing our home. He goes above and beyond to make sure everything is taken care of and to our satisfaction.

2 months ago

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Claudia Gonzalez

Marcus was excellent in providing me my pest control service. He was quick and provided me an opportunity to tell him about the pest or concerns that I had.

2 months ago

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Mitchell Mcdaniel

Rodrigo has great customer service and was thorough in ensuring my home was secure from any pest disturbances. Thank you so much Rodrigo and Aptive for your continued professionalism and support. Well done!

3 months ago

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Brad Schultz

Had an outstanding experience with Aptive Environmental. The team was professional, efficient, and knowledgeable. They addressed my pest concerns quickly and effectively, leaving my home pest-free.

3 months ago

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Iris Marquez

Today I had a gentleman that not only had great communication but also gave me some great tips and advice on my situation. Always enjoy the Aptive crew and their professionalism.

3 months ago Edited February 7, 2025

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Elizabeth Pucci

My rating is based on multiple positive experiences with Terrance. He always has a positive attitude and is provides me with all the info I need to feel satisfied with my service.

3 months ago

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Amy C.

Our tech, Marcus, did an excellent job. He was thorough in communicating a plan of action and explained everything step by step and after he completed the service he did a recap with me of all that was done today. I was thoroughly satisfied with his professionalism and knowledge.

4 months ago

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Steven Coon

Okay is a true professional and very easy to communicate with. I have been, overall, satisfied with Aptive's service. I would greatly appreciate better expectation management from Aptive. Get more specific regarding when we, the customer, can expect the Aptive service provider. Morning, mid-morning, early/late afternoon would be a huge improvement.

4 months ago

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Martha Gonzalez

Just had our quarterly service and every thing we needed was covered - inside and out. Unfortunately, we completely forgot about the developing bee hive between the bricks out front. I’m hoping and praying that they survive the treatment. I am not blaming the tech for doing his job. My unfortunate mistake.

5 months ago

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Jackie Simpson

They let me know in advance when they'll be out to spray and send a reminder the day prior. All employees have been courteous and professional. The stuff they spray around the foundation keeps the bugs away from our living space.

5 months ago

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Grant Birdwell

I would like to see a lower cost for the usual preventative service with add-ons for going above & beyond or other issues or extra care when warranted. Aptive seems to be professional and effective overall so I appreciate the service.

5 months ago Edited December 12, 2024

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Ted Kostohryz

Tech contacted me before arrival and did a very good job when he got here. On the previous scheduled treatment date it was reported that I was not available so my treatment was rescheduled . I was at home all day and was never contacted .

5 months ago

Reply from Aptive Environmental

Thank you for your feedback. We're glad to hear the technician did a good job during this visit. However, we apologize for the missed communication on the previous treatment date. We’ll work to ensure this doesn’t happen again in the future. If you have any further concerns, feel free to reach out!

Oct. 10th, 2024

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jsmith98@hot.rr.com

Excellent service. Very affordable pest control service and very good at what they do. Absolutely the best pest control company we have ever worked with through the years. Works really well with our busy schedules and doesn’t require anyone to be home to keep our yard and exterior free of fire ants and flying insects such as wasp. Highly recommend company. They have completely changed the way pest management is handled.

6 months ago

Reply from Aptive Environmental

Thank you for the great feedback! We’re glad to hear you find our service effective and accommodating. Your recommendation is greatly appreciated!

Sep. 26th, 2024

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Russell Frohardt

Always very responsive and helpful. He made sure that we knew how long to wait to be safe with our young dog.

1 month ago

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Galen Rutledge

Travis was highly communicative, flexible to our needs, and quick to complete the job. He’s great.

1 month ago

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Curtis M Perry

Technician communicated his intentions, oriented towards providing a great service. Cordial, confident efficient and personable.

2 months ago

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Helen Lang

Moe was great. Very thorough. Listened to my request. Friendly. I really loved how he looked for possible problem, areas. And then report it back.

2 months ago

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Julie F

Customer service is not ideal. There is no way to contact someone directly. A technician destroyed my yard when his work vehicle got stuck and Aptive never attempted to make it right despite my multiple attempts contacting them.

2 months ago

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Paul Weske

Richard let me know when he was on his way and let me know when he arrived. Richard did a great job once he arrived to service my house

2 months ago

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Naomi Jasso

Great provider and respectful to our property and our wishes (texting when here so we can lock doggie door & not ringing the bell).

2 months ago

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Paul Teas

The Tech was prompt and professional. Explained what he was going to do and asked if there were any particular areas he needed to focus on.

2 months ago Edited March 12, 2025

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Kevin P.

Very friendly and super knowledgeable about the process and his services. Would love to stick with him. 10/10 would recommend

2 months ago

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Sid

Absolute scam of a business, Aptive has now charged my card twice for unrendered services. I have called customer service four times now and each time I have been given a care case number with no follow up call as promised. I spoke with supervisor Juliana on 1/10/15 and she promised me I would get a return phone call by the end of the day, it is now 1/16/25 and still no return phone call as promised. Do no trust Aptive, this is my second time signing up and have received absolute terrible customer service. They are not BBB accredited for a reason. SCAM BEWARE

2 months ago

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Christopher Weithers

I don’t feel like the value matches the price, but more importantly, I feel like the salesperson that we spoke with was dishonest. He said we signed up for 6 treatments, but when I called to cancel after the 6th appointment, they said my contract was for nine treatments. The salesperson said it would not be harmful to native birds and chipmunks and we found dead animals of both variety in our yard. I also saw no appreciable reduction in other pests. I would avoid working with this company in the future. The service is far too expensive, has little value and dishonest salespeople.

2 months ago

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sarah sourile

Great communication, they show up when they say they will be there, when a problem does arise they are prompt on resolving it

2 months ago

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Glenn McIntosh

Aptive technicians are consistently thorough and courteous, and I appreciate their post-treatment reports, complete with photos.

2 months ago

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Ali Smit

The technician was polite, friendly and thorough. He asked if I had any requests for this service and he fulfilled the request to my satisfaction.

2 months ago Edited January 8, 2025

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Jeff Sawyer

I just had another good visit to take care of potential pest issues at my home. Active personnel are courteous, prompt, and knowledgeable.

2 months ago

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Rachel Martinez

Asked if I had concerned before starting treatment. He was punctual, friendly and thorough. Provided photos of specific treatment areas .

2 months ago

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Joseph Jimenez

Patrick did an amazing job of servicing my house. He asked if I had any particular issues that I was concerned. He explained what he did with pictures.

3 months ago

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Teresa Burke

I'd liked that pictures of the back door, garage door, front door, side of the house with HVAC, a piece of the fence, and curb showed the area that was treated. What I didn't like were: 1) I'd told told customer service that I needed to be called to ensure shsomeone is home. I don't look at my text during the day as I am an elementary teacher. So I wasn't aware that the service was done when I had no one home to treat the interior of my house to which I'd paid for as we have German 🪳. 2) For the value of the service one day one hour noticed isn't enough time to schedule ahead to ensure the value of money won't be wasted. 3) Because I was working and don't look at the text, I was unable to tell the service man we have a tick infestation. We still have that German 🪳. Lastly, I'm done with this company. It doesn't fit in my lifestyle. The company dictates their schedule and I can no longer work the inconvenience of it.

3 months ago

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Shane Cook

Your sales representatives did not say it was a 12 service agreement. Your representative used your visual advertisement that showed even after short treatments the product eliminated and minimized bug activity drastically. Then promises with “continuous use” to keep the activity dormant. You have two issues here. Your representative did not say it was a 12 month contact or 12 service agreement. He did say do a couple treatments, see if it works like it’s worked for everyone, and as the results cancel the policy. You’ll get charged a fee if you cancel before the first one, so many sure the first one happens. Then cancel after that if you’re not satisfied. i definitely have it more the. 1 treatment. It was several months. I reached out originally expressing I do not want you to come back because your product failed to show any change in the activity. I actually saw an increase in plant eating bugs, gnat, flys, ants, spiders, and more. I lost several crops after they sprayed. Not only planted variety, but berry bushes. It’s cheaper and safer to do it yourself. I had no issues when I bought and managed pest control. It became an issue once they arrived though. So, between the shady representatives that lied and cost me $199 and the loss of money buys plants, planting, tenting, trying to save, and watching them die. I wouldn’t mess with this company. All because I worked in sales a long time ago I figured I’d help the kid out. Only to bit me in… well you know the rest! Horrible company.

3 months ago

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Karin Wilson

Devon kept me informed of what he was doing from when he would arrive to what he worked on. He was very responsive to my texts, and I am appreciative of his service.

3 months ago

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Paul Ross

Travis (AP #45432). Very kind and considerate to our needs this visit. Was very attentive to areas that needed service and maintained a professional demeanor. Thank you to Travis and the whole Aptive team

4 months ago

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Nora

Always the best, knowledgeable and informative from Aptive. Marcus was observant of the happenings in our yard and informed us of them. And also informed us of a pantry issue and what needs to be done as a preventative.

4 months ago

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Malcom Terry

I was pulling into my driveway as associate was leaving. She backed up and got out to give me a summary of the services performed, described where and what and asked if I had any questions.

4 months ago

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Raymond Nunez

The communication and pictures sent to me after the job was done is something I greatly appreciate. As always, Aptive and their Technicians do a spectacular job and im always happy to hear from y'all!

4 months ago

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Zachary Waits

Usually consistent with communication before during and after service. Most recent one service was a disservice. No notification from the tech, and the spraying patterns were all over the door and frame, to a point that I had to wipe the door down after. Seemed to be a new guy, he’s definitely in need of professionalism training, there was no pride to be had from his work that day. If not for that most recent service 4 stars.

5 months ago

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Matt Harris

I like the overall service including the products used. The only issue I dislike is the price per visit. Unfortunately, the price is a big negative. I pay over $200 per visit and they want to visit a minimum of 8 visits per year. I may have to seek another service after my contract expires

5 months ago

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Gamer Girls

Tech was very thorough. Verified if there were any concerns I had and made sure they were taken care of. Very professional and much appreciated. Deserves a raise, immediately!

5 months ago

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Trey Bohon

We're a very busy household with a toddler, so I appreciate they'll contact ahead of time and I can tell them not to ring/knocknand proceed silently. If we have ants or roaches inside they come within a day and resolve it.

5 months ago

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Rusty Schneider

Technician described all of his plans for treatment, and was very thorough. He completed the task pretty quickly, and took care of the yellow jackets, too!! Very happy customer! Rusty

5 months ago

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Kim Karibian

Your service is excellent. However, whenever I go on your website to pay after the pest control sprayer has come, your website says my payment is past due. Also, I am getting letters from a debt collection company saying I owe Aptive $199. I have already called Aptive to clear that up and they said they would take care of it but I keep on getting debt letters from your debt collectors company. This is frustrating since I have always paid my bill after service was rendered. If you could correct this I’d appreciate it

5 months ago

Reply from Aptive Environmental

I'm sorry to hear about this frustrating experience with your billing and payment records. We want to ensure this is resolved for you. Please reach out to customersupport@goaptive.com so we can look into this matter and work with the billing team to stop the debt collection notices. Thank you for bringing this to our attention.

Oct. 25th, 2024

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Albert

He was very knowledgeable and thorough in his job. Very comforting to know he cares about the customer. This man without a doubt needs a raise!! Thank you for the service!!

5 months ago

Reply from Aptive Environmental

Thank you for sharing your experience! We're pleased to hear that the technician’s knowledge, thoroughness, and customer care made such a positive impact. Your feedback is truly appreciated! If you ever need anything else, feel free to reach out.

Oct. 25th, 2024

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Ryan Shah

This was my first pest spraying with Aptiv and Mosses was great and professional. This was a much better job than my previous company had done. So thorough and far beyond what I was used to.

5 months ago

Reply from Aptive Environmental

Thank you for sharing your first experience with us! We're glad to hear that Mosses provided a thorough and professional service that exceeded your expectations. If you need anything else, feel free to reach out!

Oct. 25th, 2024

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Nadia Bakir

Captive has been very reliable over the years. Sasha is our tech and she's a rockstar! She's always giving us suggestions to enhance the treatment she does to our property, clearly going above and beyond every time.

5 months ago Edited January 13, 2025

Reply from Aptive Environmental

Thank you for sharing your experience! It’s great to hear that Patrick provided excellent communication and thorough service, keeping you informed every step of the way. We're glad to know you're pleased with the team. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Nonnie Nutting

I like the technician that comes to my house to perform the service. He keeps me informed before, and after the treatment. Since he has been doing the service, I have noticed fewer bugs.

5 months ago Edited January 8, 2025

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear you’re satisfied with the customer service and treatment. If you ever need anything else, feel free to reach out!

Oct. 17th, 2024

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HM C

Richard was great. Very polite and courteous. He gave me a heads up 30 minutes before arriving. Told me what he was going to do when he arrived. And the job was done efficiently.

5 months ago Edited February 4, 2025

Reply from Aptive Environmental

Thank you for sharing your experience! It’s great to hear that Eusebio was courteous and attentive to your concerns, taking care of the areas you mentioned. It’s also thoughtful that he respected your home by wearing shoe covers. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Michael Mossaro

Definitely notice a reduction in pests. The few times we see activity they come back out to take care of them. All technicians have been very nice and professional. Have noticed a reduction in grubs in my yard as well!

5 months ago

Reply from Aptive Environmental

It’s great to hear you’ve noticed a reduction in pests and that the team has been responsive when needed. We’re glad the technicians have been professional and that you’re seeing improvements with grubs in your yard as well. If you need anything else, feel free to reach out!

Oct. 15th, 2024

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Karen Harris

Technician communicated well. Let me know that he was a few minutes from arriving, asked if I had any concerns and texted findings and pictures. Very pleased with the service I received.

5 months ago

Reply from Aptive Environmental

Thank you for sharing your experience! It’s great to hear that the technician communicated effectively, kept you informed, and provided detailed updates. We're glad you're pleased with the service. If you ever need anything else, we’re here to help!

Oct. 10th, 2024