Name: Aptive Environmental
Rating: 2.5

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Ashley Bender

Nelson was very thorough & friendly we will definitely continue using this company for years to come.

6 months ago

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Arthur Mcdowell

Brian came through today and did an amazing job. He was very professional and addressed our concerns with a smile. If they are like I'm saying!!!!

1 year ago

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Anna JennerGallo

Came in with no issues and sprayed inside and outside my home. Even with my dog barking was able to get the job done! Great listener.

1 year ago

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Michelle Radford

Always communicates effectively, amazing customer service and very friendly, & gets the job done well while explaining everything that is done.

1 year ago

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Chante' Gray

Joseph with aptive always does a good job and today was no different. He did my backyard and laid traps down in my garage.

1 year ago

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Curtis M Perry

Technician communicated his intentions, oriented towards providing a great service. Cordial, confident efficient and personable.

1 year ago

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Helen Lang

Moe was great. Very thorough. Listened to my request. Friendly. I really loved how he looked for possible problem, areas. And then report it back.

1 year ago

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Sylvia Jimenez

Nice young man came to kill our bugs. He provided me those bug plug in strips/tabs. I am we talked about not harming the lizards and frogs.

1 year ago Edited June 5, 2025

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Julie F

Customer service is not ideal. There is no way to contact someone directly. A technician destroyed my yard when his work vehicle got stuck and Aptive never attempted to make it right despite my multiple attempts contacting them.

1 year ago

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Paul Weske

Richard let me know when he was on his way and let me know when he arrived. Richard did a great job once he arrived to service my house

1 year ago

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Naomi Jasso

Great provider and respectful to our property and our wishes (texting when here so we can lock doggie door & not ringing the bell).

1 year ago

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Paul Teas

The Tech was prompt and professional. Explained what he was going to do and asked if there were any particular areas he needed to focus on.

1 year ago Edited March 12, 2025

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Kevin P.

Very friendly and super knowledgeable about the process and his services. Would love to stick with him. 10/10 would recommend

1 year ago

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Sid

Absolute scam of a business, Aptive has now charged my card twice for unrendered services. I have called customer service four times now and each time I have been given a care case number with no follow up call as promised. I spoke with supervisor Juliana on 1/10/15 and she promised me I would get a return phone call by the end of the day, it is now 1/16/25 and still no return phone call as promised. Do no trust Aptive, this is my second time signing up and have received absolute terrible customer service. They are not BBB accredited for a reason. SCAM BEWARE

1 year ago

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Christopher Weithers

I don’t feel like the value matches the price, but more importantly, I feel like the salesperson that we spoke with was dishonest. He said we signed up for 6 treatments, but when I called to cancel after the 6th appointment, they said my contract was for nine treatments. The salesperson said it would not be harmful to native birds and chipmunks and we found dead animals of both variety in our yard. I also saw no appreciable reduction in other pests. I would avoid working with this company in the future. The service is far too expensive, has little value and dishonest salespeople.

1 year ago

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sarah sourile

Great communication, they show up when they say they will be there, when a problem does arise they are prompt on resolving it

1 year ago

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Glenn McIntosh

Aptive technicians are consistently thorough and courteous, and I appreciate their post-treatment reports, complete with photos.

1 year ago

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Ali Smit

The technician was polite, friendly and thorough. He asked if I had any requests for this service and he fulfilled the request to my satisfaction.

1 year ago Edited January 8, 2025

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Jeff Sawyer

I just had another good visit to take care of potential pest issues at my home. Active personnel are courteous, prompt, and knowledgeable.

1 year ago

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Rachel Martinez

Asked if I had concerned before starting treatment. He was punctual, friendly and thorough. Provided photos of specific treatment areas .

1 year ago

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Linda Travers

He texted when on his way, very kind and listened. Offered suggestions and insight. This review app stinks. Won't let me finish

1 year ago

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Kate Wallace

Sasha was friendly and efficient. She did the regular treatment but also did preventive care for ants. Their professionalism is exceptional!

1 year ago

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Martha Gonzalez

As always, Ken did an outstanding job. It doesn’t matter who it is that comes to treat, they’re always professional and thorough!

1 year ago

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Jonel Peralta

The company is super reliable, has excellent customer service, is affordable, and always addresses any questions or concerns I may have.

1 year ago

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Fred Proctor

Our tech was knowledgeable and treated our ant problem quickly. He was very personable and would be welcome in our house anytime. Thanks

1 year ago

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Antonio “Tonni” Hinojosa

Travis is always amazing!! He takes such good care of me and my property. You can tell he takes great pride in his job!! Keep up the amazing work!!

1 year ago

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Alba Cook

Justin and all the technicians that come and treat our home are friendly and informative. I appreciate that they reach out before and follow up.

1 year ago

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stacy perry

Dylan did a great job taking care of our needs today. We've had Aptive for a few years now and they are consistently reliable.

1 year ago

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Amy Carr

Joseph was communicative ahead of his arrival and patiently answered my questions about how to repel silverfish (and other critters) indoors.

1 year ago

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Annie Daniel

Technician was very friendly and thoroughly explained the services being performed. He answered all of my questions and addressed my concerns.

1 year ago

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Steve Shumate

Andre did a great job of communicating. He let me know he was on his way and let me know what work he did when he finished.

1 year ago

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Anna G

Rodrigo was great! Thanks for the communication something the company lacks. Thanks for texting me and updating on arrival. Much appreciated!

1 year ago

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Debbra Pruitt-Leavens

No one was home when the technician came for the treatment. My daughter was trying to speak to the technician through the door cam, and she stated that he was kinda rude to her.

1 year ago Edited January 2, 2025

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Bonnie Shepperd

Courtesy of notifying me via text & calling. I like the pics shared about where he treated my property. Very courteous guy!

1 year ago

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Ray Stump

Dan was excellent: he called ahead to confirm his estimated arrival time, actually spoke with us asking for specific areas of concern, and courteous.

1 year ago

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Joe Roche

I am extremely disappointed with my experience with this pest control company. Not only did they provide terrible service, but they also failed to complete the work they promised. After paying for what was supposed to be a thorough treatment, I’m still finding bugs and spiders all over my home. It feels like they did the bare minimum, and when I called to report the issue, they were unhelpful and dismissive. I would not recommend this company to anyone looking for a reliable pest control service. Save your time and money and go elsewhere!

1 year ago

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Charlene Anderson

Anytime I’ve called with an issue I’ve had great response time and they always ask questions to have enough info to provide the technician.

1 year ago Edited December 23, 2024

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Thomas Owens

Brant was my Captive Specialist who came out to my house. I was not home but gave him Specific instructions which he followed.

1 year ago

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Ray Ray

Joseph of aptive was great today. I like the way he communicated with me on the service . He was friendly and very professional.

1 year ago Edited January 29, 2025

Reply from Aptive Environmental

Thank you for sharing! We're glad to hear you've had a positive experience with Aptive so far. If you ever need anything, feel free to reach out!

Oct. 25th, 2024

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Lizzy Santiago

Joseph was awesome. He went above and beyond and even included pics. He was professional, on time and communicated well.

1 year ago

Reply from Aptive Environmental

Thank you for sharing your experience! We're glad to hear that Joseph went above and beyond, providing excellent service with clear communication and professionalism. If you ever need anything else, feel free to reach out!

Oct. 17th, 2024

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Kris Gandee

I appreciate the report you send with the exact formulas you used on my yard. This company really does great customer service!

1 year ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear you appreciate the detailed report and the focus on customer service. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Alyssa Fnk

They always do a great job. The technicians are always friendly. I don't see many bugs in the house or in the yard . Great service.

1 year ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear the technicians have been friendly and effective. If you ever need anything else, feel free to reach out!

Oct. 17th, 2024

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Gary

Arrived on time and did the entire inside, including the plants we moved inside for the winter. Also swept the cobwebs, etc outside.

1 year ago Edited December 12, 2024

Reply from Aptive Environmental

Thank you for your feedback! We understand that service quality can vary, and we’ll work to ensure consistency across visits. If you have any specific concerns or need assistance, feel free to reach out!

Oct. 17th, 2024

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Stephen Hanson

Been a customer of Aptive for a couple of years now and always been pleased with their service, communication, and cost. Would recommend!

1 year ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear that you’ve been consistently pleased with our service, communication, and pricing. Your recommendation means a lot to us! If you ever need anything, feel free to reach out.

Oct. 17th, 2024

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Natalie Dick

Great employees for the most part! I trust my home is in good hands, and if bugs reappear they will come out no extra charge.

1 year ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to know you feel confident in our team and trust the care we provide for your home. If you ever need follow-up service, we’re always here to help.

Oct. 4th, 2024

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Dana Cook

I love the service . They take their time and explain every bit of the process and are great with my barking nosy husky .

1 year ago

Reply from Aptive Environmental

Thank you for sharing your experience! We're glad to hear the team takes their time and thoroughly explains the process. If you need anything else, don’t hesitate to reach out!

Oct. 4th, 2024

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Marcos Delagarza

Rodrigo provided an awesome and excellent service today. He was very knowledgeable and helpful. Wonderful customer service!

1 year ago

Reply from Aptive Environmental

We’re happy to hear that you had a great experience with Rodrigo! It's fantastic to know he provided knowledgeable and helpful service. If you have any other needs, feel free to reach out!

Oct. 3rd, 2024

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Chloe Maitland

Thank you! Always on time and fast. A bit pricey but worth the money and service. Also the website and app are easy to use.

1 year ago

Reply from Aptive Environmental

Thank you for your feedback! We're pleased to hear that you find value in both the service and our online tools. We aim to provide a convenient experience and appreciate your thoughts on the pricing. Let us know if there’s anything else we can assist you with!

Oct. 3rd, 2024

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MikeAndLisa Crane

Was knowlegable of the treatment, kind, courteous and more than willing to answer all questions. Explained primary targets… Ants and wasps.

1 year ago

Reply from Aptive Environmental

Thanks for the feedback! We're glad to hear our team was knowledgeable and explained everything clearly, especially about ants and wasps. Let us know if you need anything else!

Oct. 2nd, 2024

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Anthony Ingham

Amazing product delivered by amazing people. Easy to use and change scheduling process and free resprays between visits.

1 year ago Edited December 12, 2024

Reply from Aptive Environmental

Thanks for the great feedback! We're thrilled to hear that you're a happy long-time customer and that our techs and products have met your expectations. If you need anything else, just let us know!

Sep. 30th, 2024