Name: Aptive Environmental
Rating: 4.7

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Tao Sunnyvale, CA

I signed up for Aptive in an attempt to get rid of the rats that eat my tomato in backyard. I told the sales person that this is the only thing that I care. I was told no problem rats will be gone in a week. A bait station was placed and in 1.5 weeks rat activity did not change. Technician came today and found no bait was eaten. Not effective so far. Technician adjusted something and told me to wait for 1-1.5 weeks. Tomatoes are being eaten like crazy. Hope the new bait will work. Not sure how much hope I should have. I will change the review as things progress.

5 years ago

Reply from Aptive Environmental

Thanks for your feedback. Please reach out to the branch for a free reservice.

Jul. 26th, 2019

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Jim Novelty, OH

I think she did a good job except when I went to feed the fish today I noticed MANY black ants around the pond. I have not noticed this many before! Maybe she did not spray around the pond??

5 years ago

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Karen Scolaro Wappingers Falls, NY

Michael M was my technician. He was very knowledgable and polite. I would like to request Michael to do my quarterly service. Thank you, Karen Scolaro

5 years ago

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Mike Fort Lauderdale, FL

Mrs Raina V did an awesome job, was was friendly and totally professional. She was very organized, and did a thorough job completing the entire house.

5 years ago

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Richard Santa Clarita, CA

First impression. Angel showed up promptly and was kind and clean. We went over the property and he performed the pest control service within 30 minutes. In addition he lied to wrap or mice traps in the garage.

5 years ago

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Jay Ferris Dallas, TX

Tyrone was professional, Courteous, and helpful. He asked me if there were any specific areas he should be aware of, and gave them special attention. He did a great job!

5 years ago

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Donald Paul Kolker Grapevine, TX

I'm a new customer so not sure what to expect. My wife thinks that the entire house was treated but I can't see that any of our plants or furniture on the patio were moved, if so, how were the weepholes and walls sprayed? Can the technician confirm that this was done? Don Kolker

5 years ago

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Steve hoyt Plainfield, IN

The technician came to the front door and announced he was here to perform quarterly application. He proceeded to perform the application in a focused, professional manner.

5 years ago

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Dawn Powell Brunswick, OH

Jason was very courteous, respectful and thorough while at my home to help get rid of the spiders and any other bugs in the area to keep my home safe for my family and pets.

5 years ago

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jaimeandjudycastro@yahoo.com Mesa, AZ

Me C was very nice, informative, and extra kind. We would love to have him come back every time . I am excited about this product, just need to see how the first quarter goes. :)

5 years ago

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Sven Martin Denver, CO

Horrible!! Try to get something scheduled and it takes forever. Then they change your appointment. When they do show up its hours after the appointment window. In my case during a major rain storm. So we have to spend more time rescheduling because the front of the house wasn't sprayed. The back was. Did I mention in a driving rain storm? After 30-45 minutes on the phone getting the reschedule I get a text that the schedule has changed and I have to call)about an hour after I scheduled in the the first place). More time... Calling 1/2 or more of the time takes you to their sales department that is in Utah. They can not help and there is no chain of command according to them (but it's their corporate office). They are franchises I guess with no accountability. Although the sales department will get you in an 18 month contract. They just can't seem to fulfil their side but they will take your hard earned money. After the initial spray in the basement and back yard the same type of bugs are still crawling around because the first spray was done during a driving rain storm (did I mention that?). I have left a message with the Denver office asking for a manager or the franchise owner to call back. If I find service from Aptive I will let you know. If not you have been warned to try to get rid of the pests in your backyard with another company or go to Home Depot and do it yourself it will save you a lot of time, money and frustration!

5 years ago

Reply from Aptive Environmental

So sorry to hear you had issues with scheduling. This is not okay and we definitely want to make this right. Please take a second to reach out to the local branch! Thanks in advance!

Jul. 26th, 2019

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Andy Schooler

Great service. Very nice young man, extremely knowledgable, and informative, who was very responsive to me. I felt like it was customer service at it's best.

5 years ago

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Daniel Andrade Tinoco Boca Raton, FL

Good Morning, Today was the worst service that I have in my house at all my life, the service guy didn't do what I contract with Aptive. I contract The service to do my exterior (FENCE TREES ALL THE HOUSE) and the interior is only a complement, but the guy that comes today said the contract is not conform the aptive show when I singned. He said that he cant do the fence and the three, the rats box I serious doesn't understand. If it is that way, I prefer cancel my service with no fee, because it is not the service that I contract before. Please let me know who was wrong the service Guy or the sales guy and what Aptive will do to know what I need to do to have my consumer rights. Tks Daniel Tinoco

5 years ago

Reply from Aptive Environmental

Thanks for letting us know, Daniel. Please reach out to the local branch so we can make sure you are receiving the service you were promised.

Jul. 23rd, 2019

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Janet Hustus Manvel, TX

He was very poliet, we really didn't talk about anything, I asked him what he was going to do to make sure he would be going over the entire house and he said yes

5 years ago

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Jennifer Brusko Brandon, FL

Devon was so polite! He took time to explain everything to me and ask if I had any questions regarding anything. Definitely an EXCELLENT first visit!!!

5 years ago

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WILLIAM T ROTHERMEL Laguna Niguel, CA

Wife had to point out things he did not do. He said he forgot. Asked my wife if he set traps for mice and rats and she didn't know. Could not find any. What would have happened if she did not ask about things that should have been done. Big disappointment, should have stayed with TERMINEX.

5 years ago

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Briana Converse, TX

Mike S was very helpful and answered any questions I had, as this is our first home, and our first time having a pest control service. I was pleased.

5 years ago

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Kathleen Mcelroy DeRogatis Burleson, TX

The sales person that stopped by my home Gunter was amazing! He was sweet, knowledgeable, friendly and trustworthy! The technician was very good also!

5 years ago

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Amy Gravell Rockville, MD

The technician was great, very professional and hardworking. He worked in almost 100 degree heat with a big smile on his face. Wanted to give him a WOW!

5 years ago

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H Las Vegas, NV

Mario did a very thorough job. You need to schedule narrower appointment windows. We have some personal issues that make hanging around for hours difficult.

5 years ago

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DonnaB Silver Spring, MD

Terrific service! Happy with the technicians who always remember to close the gate and the thoroughness of de-webbing the house and applying the pesticide where needed.

5 years ago

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Lori Peoria, AZ

The service people that have come to my home have completed thorough spraying inside and out along with cobweb cleaning. They have been courteous and respectful.

5 years ago

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Karen B Montgomery, TX

Technician Jerrod P was very knowledgeable about what was going to be done and explained in detail what he was going to be doing and how to handle the flea treatment that was put in the yard because of our dog.

5 years ago

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Vlad Sandy, TX

Richard's very professional. He listened to what I needed done around the house and got it done quick. He is very easy to talk to, direct, and polite.

5 years ago

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Daniel Benson Lake Dallas, TX

As near as I can tell he did a good job. He checked in with me when he got here though he forgot to message me when he left. I think he emailed me instead, which I don't get on my phone.

5 years ago

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Donna DiNardo

I'm not giving the highest ratings because I've been told many things about my current infestation - moles, voles, rats. It took many months for your company to diagnose and I found that frustrating. Apart from that, your technicians have always been punctual and polite!

5 years ago

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Darren Bell Hendersonville, TN

I was told when sold the service that the service technician would come to my door and ask for me to show me the issues of the wasps and mice problem we have and no one did that whatsoever. I was also told I was given a call 30 minutes ahead of service that was apparently done at 2:17 which is not what happened and if there is a way to show my phone record please let me know so I can provide that. If I had to rate the technician it would be with an "*of retrain" as he did not do anything that I was told would be done. I run a sales company and he would be put on a 30 day performance review. I did however call after all this and the customer service girl was very nice and rescheduled service for me.

5 years ago

Reply from Aptive Environmental

Thanks for the feedback, Darren. We are sorry to hear you weren't satisfied with the service. We'll look further into your accusations. If you need anything else, please don't hesitate to reach out to your local branch. Thanks!

Jul. 23rd, 2019

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Sara Bailey-McGhee Sacramento, CA

This guy barely stayed 5 minutes on the property. He did not brush the cobwebs off on any of the windows. did not spray the perimeter of the front door entrance. I went to check what he did as soon as he left. I'm very disappointed with the quality of service he provided. I've been with this company for 1 year, and this is the first time I had such poor quality service. I would like someone to come back out and do the windows and front door entrance. Thank you for your attention to this matter.

5 years ago

Reply from Aptive Environmental

Thanks for letting us know, Sara. This is not okay. Please take a second to reach out to the local branch so we can make sure you are properly taken care of. Thanks in advance!

Jul. 23rd, 2019

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Rachel Northbrook, IL

The representative that came to my home (I forgot his name) was very nice. He was new and really tried hard to please. I feel that he did a good job and completed it in a timely manner. He was very professional.

5 years ago

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Rick Carnivale Fountain Hills, AZ

Your tech provided excellent service & information about service...Very thorough & accommodating...!!! Serviced the entire property as stated, was very polite & efficient.

5 years ago

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Robert duncan Sacramento, CA

He was very attentive to our needs. We have a pet and he was very aware of our situation. He also explain some different laws regarding spraying regulations.

5 years ago

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Sarah Hadley The Colony, TX

It’s been a year since starting service with Aptive and I completely satisfied. They are prompt, efficient , professional and knowledgeable. Thank you so much.

5 years ago

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Andrew Bunting Fulshear, TX

He did his job at his best. We are happy with the service provided today. We will see if your services provide us with less spiders, etc, in about a week. ABC sucked. Thanks

5 years ago

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Jim New Braunfels, TX

While the technician was here, he only treated/surveyed the outside. Never came inside the house or garage. I was also under the impression that there would be a 30 day follow up, which I understand that’s the purpose of today’s visit, however, it’s now 45-60 since the initial treatment, not 30 days. And why a treatment so soon so that another charge is made? Not pleased with overall service. Not pleased with technician. Is he new? Perhaps he was nervous, he was jittery.

5 years ago

Reply from Aptive Environmental

Thanks for the feedback, Jim. Please reach out to the local branch so we can set you up for a free reservice. We definitely want to get you taken care of.

Jul. 19th, 2019

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Debra Thompson Hendersonville, TN

The gentleman was very nice and respectful, but did not get rid of the spider webs on the front porch. Also, we were told under the house would be treated as well, that did not happen either.

5 years ago

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Jene K. Irvine, CA

The sales gentlemen and the technician were just amazing. Very kind and knowledgeable. I’m so happy I was offered this company’s services. I’m beyond pleased.

5 years ago

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DIANN DENNISON North Ridgeville, OH

THERE WAS NO CALL AGAIN BEFORE YOU CAME AS I WOULD OF CANCELLED THE SERVICE. THIS IS THE SECOND TIME SOMEONE CAME WITHOUT NOTICE. I CALLED TO CANCEL THE SERVICE WITH TONIA I WAS TOLD THAT THERE IS A 200.00 FEE I SAID FINE CANCEL I WILL PAY IT. I GO INTO MY BANK ACCOUNT AND YOU HAVE TAKEN ANOTHER 105.00 OUT FOR MONTHLY SERVICE. I DID NOT AUTHORIZE YOU TO COME OUT AND I HAVE NO IDEA YOU ACTUALLY DID WHAT YOU SAY YOU DID AS I WASN'T HERE TO WITNESS. THIS IS FRAUD BY ALL MEANS OF THE WORD. WHEN I CALLED AGAIN I WAN NOW TOLD THAT I HAVE TO PAY THE 105 IN ADDITION TO THE 200.00. WHY I DID NOT AUTHORIZE YOU TO COME HERE TODAY.

5 years ago

Reply from Aptive Environmental

Diann, please reach out to the local branch so we can get this taken care of. Thanks in advance!

Jul. 19th, 2019

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Jeremy Rowlett, TX

Everything was great. We have an area of concern with ants and our technician listened to the concern and concentrated on the area along with everything else.

5 years ago

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Mr and Mrs Richard Keelty Morris Plains, NJ

Professional, friendly, knowledgeable. Explained everything he was going to do. Answered all my questions. Excellent technician Excellent Sales Manager as well,

5 years ago

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Rick Maple Grove, MN

The tech was great ! Super personable guy ! Very happy with how fast you guys came out and your tech did a fantastic job . Highly recommend ! Thank you very much !

5 years ago

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Nicolas Z Lugo Hialeah, FL

Attentive, respectful, professional, efficient as well as proficient, all of which made the experience less stressful, and actually quite pleasantly effortless.

5 years ago

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Martin J Kurek

Thank You Jack for a job well done. A thorough job, friendly, answered all my questions, and gave me information about the pests. Have a Great and Safe Day!

5 years ago

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Jana

Larry E was technician today and he was very thorough! He got rid of mud dobber nests that the other tech had missed! Great job and very courteous and friendly!

5 years ago

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Federico Botero Fort Lauderdale, FL

After a year of trying to get rid of the roaches in the house we rented, we were still having the same problem. We had a visit scheduled for the previous Thursday. After they didn't show up, without a call or email, I asked how I could close my account and expressed my dissatisfaction. Their response: "Your agreement is currently completed. There are 2 ways to close the account, you can call our office at 5613492847 between 9 am-5 pm. Or you can mail a written cancellation notice by certified mail." No apology, no thank you. I called the office and they transferred me to a corporate manager. That person explained that they had treated for American and not German cockroaches this whole time. Total BS, as every person that came out here understood our problem. Terrible service, and poor results. Look elsewhere.

5 years ago

Reply from Aptive Environmental

Sorry to hear this Federico. Please reach out to the branch so we can make this up to you. We want to make sure you are taken care of.

Jul. 19th, 2019

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Christine North Las Vegas, NV

Very knowledgeable, told us what he was doing and why. He was pleasant to talk to about our bugs since this was the first time we have had this done.

5 years ago

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Joe Pasquesi Lake Zurich, IL

The team did a great job around my residence. This is the first appointment so I left room for improvement. They were on time and explained what work was going to be completed.

5 years ago

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Shawn Catlow Hillsboro, MO

A much better service than the initial one. Had there not been an improvement I would have canceled this. Please send him as our regular correspondent.

5 years ago

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Susan Dayton, OH

Andy, the sales rep promised that my garage would be sprayed. I waited for hours for the fist treatment only to find out the person came and left without treating my garage. I had no idea when this second service was going to happen and asked Andy to make sure that my garage was on the order. What is going on with unmet promises?

5 years ago

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Sandy Toman Saint Charles, IL

LeeAnn A with Aptiv did a great job today. Very hot and humid and she still went out to do the best job today! She went out of her way to be friendly and conciencious.

5 years ago

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AJ Fredericksburg, VA

First they didn't return for the initial follow-up within the month they were supposed to. As the 2nd month closed I had to call them. They still didn't come out on the day they said they would. Came the next day, when no one was home so they couldn't do the inside. Took a lot of times trying to contact them to finally get them back here 2 weeks later. It wasn't worth all the hassle though, as they made things worse instead of better. We now have ants in the house--that we did NOT have before. Also, the hornets nest in our front bushes that the man was supposed to get rid of we don't believe he treated at all! Just a few days later, it was even bigger and had more hornets, etc. in it. Even when their people finally do come out, they don't seem to actually do anything; except make any and all bug situations even worse. They haven't resolved any of our issues; again have only served to worsen all of them! Their treatments seem to attract the pests rather than kill them! We feel that they need to let us out of this year contract now, even though it's been 3 months; without the early withdrawal penalties since they clearly can not fulfill their duties to exterminate the bugs in our home. They should also Refund what we have paid them, since they've only made the problems worse and Not actually helped rid us of any of these bugs at all. We have had to re-treat everything ourselves, so our payment to them has been useless. They owe us to get out of the contract and a refund for the payments we have made.

5 years ago

Reply from Aptive Environmental

We definitely want to make this right! Please contact your local branch for a free reservice!

Jul. 19th, 2019