Name: Aptive Environmental
Rating: 2.5

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Janelle Puyallup, WA

You guys are great. I've had some bad experiences recently with other services so it was a pleasant change having such great service from your company and technicians.

6 years ago

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Anthony Acconcia New Braunfels, TX

the customer rep who came to my door said that " we going to spray your attic, garage 60 ft away from your house and inside" Im not blaming the tech for not doing all the above task however im a little on the bench on continued service from aptive...

6 years ago

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Patricia Leach Vista, CA

All of your technicians are great at what they do. However, within a week after the service has been performed the spider webs are back. Needless to say, we aren't happy about this. When we had a different service we didn't have this problem.

6 years ago

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E. Dworkin Delray Beach, FL

Gabriella K came to my home, rang the bell and told me she would be doing work here, was very efficient and thorough, taking care of all the webs and ants that were about.

6 years ago

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Mary Maez Rockwall, TX

I was pleased with the service. My tech was very nice and answered all my questions and helped put to rest any concerns I had about bugs being in my house.

6 years ago

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Rick G Loveland, CO

Ernest was my technician and was very professional and very thorough. He sprayed inside and out explaining what he was doing and answering all of my questions.

6 years ago

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Helen Michalczyk Des Plaines, IL

Our technician did a very thorough job. He listened when I explained the problem areas on our property and addressed them. Unfortunately he left before I got his name.

6 years ago

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Rob Smith Temecula, CA

The technicians are always friendly and helpful. Each one seems to have put out the extra effort for a job well done, checking corners, window frames and anywhere else bugs are.

6 years ago

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David Morristown, NJ

Very knowledgable sales person with no pressure pitches. Technician did a great job cleaning off all visible spider webs and insect debris. I would recommend them highly.

6 years ago

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Joe

My technician David was very helpful and also very concerned about my needs even though i don't have any problems since i started with aptive everyone so far has been great

6 years ago

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Margaret Proviano Verona, PA

I had two great people, Ronald B and Mike A come to my home today and they were very helpful, polite, and very professional. I am very pleased with my service!!

6 years ago

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Cari Lakeland, FL

Very courteous and helpful. He completed the service very quickly and finished up outside in a timely manner. Showed up in the allotted time frame as well.

6 years ago

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MichelleH San Antonio, TX

They are usually pretty good at scheduling and responding to additional requests. Unless you mention you would like spider webs/nests removed they will not go the extra step. I will have to call them back out to handle this.

6 years ago

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Kim Anderson Elgin, IL

We have an incredible problem with ants, which we shared with the salesman at the first meeting. He assured us this would resolve after getting your treatments. To date, we have had 2 and there is no difference. The ants, silverfish, and spiders are just as abundant as ever. I'm not seeing the benefits of continuing your service. Is there anything else you can do?

6 years ago

Reply from Aptive Environmental

We'd be happy to come back out and perform a free reservice on your home. Please reach out to your branch office and make an appointment.

Jul. 30th, 2019

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Jeff Fishers, IN

Brandon did a great job for us and was very friendly and informative. He explained everything he was doing and discussed the different things he encountered. Great job!!!

6 years ago

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The Amazing Dennis Pittsboro, IN

Alexis S was very polite and efficient. So far I have encountered NO problems with this company or it’s employees. My home has been pest free for about a year now.

6 years ago

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Carol Cermak Bloomingdale, IL

I was very satisfied with Amanda today as she was much more informative than the last technician that was here. I would like to request her to be the technician that services my home for future applications.

6 years ago

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Dina Stiebel Richmond, TX

Jessica was great, Professional and friendly. She came back in and sprayed the laundry room as well. Great job Jessica! I look forward to my pest control service!

6 years ago

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Tony minorini Deerfield, IL

Great company. First application made a difference on preventing unwanted bugs. Service man was very good, friendly with good knowledgeable about the service.

6 years ago

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Cathy Englishtown, NJ

I had a service call today, and I was not at all satisfied. The technician came into the house with dirty shoes and left dead bugs in my bathroom. I asked him to spray my pool area inside the fence (twice) because of many ants, and he did not , he said he sprayed half of the outside of the fence. He also did not treat the windows and frames I didn’t see that yellow puff. I’m sorry that I’m complaining but I pay for service and I was not happy.

6 years ago

Reply from Aptive Environmental

Thank you for bringing this to our attention, Cathy. Please reach out to your local branch so we can schedule you a free reservice. Thanks!

Jul. 30th, 2019

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Lecia P Belleville, IL

This guy specifically was very informative, polite, and quick with the service. He even was able to show up alittle earlier which I really appreciated.

6 years ago

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D. Chaput Nolanville, TX

I have repeatedly let Aptive know that I have two dogs and work odd hours so I must schedule my appointments. Usually I will receive a robot call as a reminder. Today, without any advanced notice Aptive showed up and then charged me; however, they could not get access because I wasn't home and my account have been NOTED SEVERAL TIMES that I must have a formal appointment, not a randomly set one by your computers. This is extremely frustrating. So I was notified by my bank that you charged me the fee even though you haven't serviced me and then I was told if I book a date then I'll receive a FREE service, well it's not FREE if you've already charged my credit card and I have had NO SERVICE for what you've already been paid for. I'm obviously not happy. I was told that I could call you or in other words do your job.

6 years ago

Reply from Aptive Environmental

So sorry to hear this! We definitely want to make this right. Please reach out to the local branch so we can make sure you properly taken care of.

Jul. 30th, 2019

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Phyllis Viola Wappingers Falls, NY

Very nice young man, but we were never notified by Aptive, by email or phone that he was coming. Please notify us from now on. The Technician was very nice .

6 years ago Edited September 14, 2021

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Nora Spring, TX

Darwin did an excellent job! Very happy with his service and very happy we are using Aptive! Thank you Darwin for your wonderful attention to detail!

6 years ago

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Brian M Dorney Madison, NJ

Tim did a great job in explaining what he was going to do and recommended additional services for the future based on his findings. He was outstanding

6 years ago

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Beth H. Richardson, TX

My gate was left open and I have three dogs; all of whom are former strays and run if if given the chance. My dogs got out and we were lucky to get them back. Needless to say I’m shocked that the gate was not properly closed.

6 years ago

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ryan smith Forest Hill, MD

My technician was very knowledgeable and friendly. Came on time and let me know when he was done. He also explained what he treated and what to expect before leaving.

6 years ago

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Annette Whittier, CA

I got a call when I was not home from the tech & he said he was unable to enter the backyard to complete the spraying process. I call the number back but had to leave a msg. I was still leafy a bill for $100 WHY when the job was not completed!

6 years ago

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Sofia Quesada Summit, NJ

I had a great experience! Both of the workers who have worked in our home have been sooo nice!!! They were very friendly and answered my questions perfectly

6 years ago

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Paul Hanson Grapevine, TX

It has only been one day since our initial service, but we were impressed with Anthony, and his professionalism. It appears he was thorough, and look forward to a lasting relationship.

6 years ago

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William J. Carnes Fishers, IN

We were not available when the technician arrived. We really appreciated the feedback we received, letting us know exactly what services were performed. Well done!

6 years ago

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Heidi Lencz Valley Park, MO

He was great asked if there were any problems and he took that information and used it to help find what would work best to stop the spiders and ants.

6 years ago

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Jeff Wamboldt Pleasant Prairie, WI

I noticed that none of the plants, chairs or decorations were moved on the back patio and stoop so Im wondering how those areas were sprayed. Also there is nothing stated that the garage at the back of the property was treated. I noticed that there were rodent traps set but I have several spiders on the inside.

6 years ago

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Aaron San Antonio, TX

I am disappointed that the technician could not spray the tree which is 8 feet tall for Caterpillars that eat the ends of the tree and make webs. I am able to see several alive Caterpillars on each end of almost all branches. Was told that there’s nothing they can do for the insects that are eating away at my trees and shrubs.

6 years ago

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Raj Aurora, IL

I didn’t like him saying Indians and all Indians like you. Probably he has many visits and my request was not honored very well but these services should happen without discussions. I hope I opted for interior part and exterior part of the house and front lawn as well.

6 years ago

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Mike LeProhon Garland, TX

Kyle did a great job of asking what our specific needs were for this visit if any, and he took care of them as we expected he would. Great job again Aptive and Kyle!

6 years ago Edited July 3, 2023

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Anne McWhite Arvada, CO

Jordan did a fine job. We definitely have noticed a decrease in the number of wasps and spiders. Appreciate the friendliness on the part of Jordan as a worker.

6 years ago

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Pamela Allaire Massey Portland, OR

The gate to our back yard was forced open, bending the latch so it did not close properly. We had rocks against the gate that needed to be removed in order to open it, but would have expected the technicians to realize they were put there deliberately, and replace them. They were not replaced, and our cat escaped and has not returned. I take responsibility for not checking the rocks after the treatment, but perhaps your technicians could have at least let us know that the gate mechanism was damaged and we would have been alerted to check the rocks as well. At this time, I want to stop the rest of the service. Our bug problem was not bad enough to require service in the first place. I just accepted the opportunity when they came to the door. We are emotionally distraught for the loss of our cat. I am sure that this incident is not reflective of the value of your serviced so I will give you a decent evaluation. We just do not want to continue service.

6 years ago

Reply from Aptive Environmental

Thanks so much for bringing this to our attention, Pamela. Please reach out to your local branch so that we can make sure you are taken care of. Thanks so much in advance!

Jul. 29th, 2019

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Tao Sunnyvale, CA

I signed up for Aptive in an attempt to get rid of the rats that eat my tomato in backyard. I told the sales person that this is the only thing that I care. I was told no problem rats will be gone in a week. A bait station was placed and in 1.5 weeks rat activity did not change. Technician came today and found no bait was eaten. Not effective so far. Technician adjusted something and told me to wait for 1-1.5 weeks. Tomatoes are being eaten like crazy. Hope the new bait will work. Not sure how much hope I should have. I will change the review as things progress.

6 years ago

Reply from Aptive Environmental

Thanks for your feedback. Please reach out to the branch for a free reservice.

Jul. 26th, 2019

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Jim Novelty, OH

I think she did a good job except when I went to feed the fish today I noticed MANY black ants around the pond. I have not noticed this many before! Maybe she did not spray around the pond??

6 years ago

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Karen Scolaro Wappingers Falls, NY

Michael M was my technician. He was very knowledgable and polite. I would like to request Michael to do my quarterly service. Thank you, Karen Scolaro

6 years ago

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Mike Fort Lauderdale, FL

Mrs Raina V did an awesome job, was was friendly and totally professional. She was very organized, and did a thorough job completing the entire house.

6 years ago

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Richard Santa Clarita, CA

First impression. Angel showed up promptly and was kind and clean. We went over the property and he performed the pest control service within 30 minutes. In addition he lied to wrap or mice traps in the garage.

6 years ago

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Jay Ferris Dallas, TX

Tyrone was professional, Courteous, and helpful. He asked me if there were any specific areas he should be aware of, and gave them special attention. He did a great job!

6 years ago

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Donald Paul Kolker Grapevine, TX

I'm a new customer so not sure what to expect. My wife thinks that the entire house was treated but I can't see that any of our plants or furniture on the patio were moved, if so, how were the weepholes and walls sprayed? Can the technician confirm that this was done? Don Kolker

6 years ago

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Steve hoyt Plainfield, IN

The technician came to the front door and announced he was here to perform quarterly application. He proceeded to perform the application in a focused, professional manner.

6 years ago

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Dawn Powell Brunswick, OH

Jason was very courteous, respectful and thorough while at my home to help get rid of the spiders and any other bugs in the area to keep my home safe for my family and pets.

6 years ago

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jaimeandjudycastro@yahoo.com Mesa, AZ

Me C was very nice, informative, and extra kind. We would love to have him come back every time . I am excited about this product, just need to see how the first quarter goes. :)

6 years ago

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Sven Martin Denver, CO

Horrible!! Try to get something scheduled and it takes forever. Then they change your appointment. When they do show up its hours after the appointment window. In my case during a major rain storm. So we have to spend more time rescheduling because the front of the house wasn't sprayed. The back was. Did I mention in a driving rain storm? After 30-45 minutes on the phone getting the reschedule I get a text that the schedule has changed and I have to call)about an hour after I scheduled in the the first place). More time... Calling 1/2 or more of the time takes you to their sales department that is in Utah. They can not help and there is no chain of command according to them (but it's their corporate office). They are franchises I guess with no accountability. Although the sales department will get you in an 18 month contract. They just can't seem to fulfil their side but they will take your hard earned money. After the initial spray in the basement and back yard the same type of bugs are still crawling around because the first spray was done during a driving rain storm (did I mention that?). I have left a message with the Denver office asking for a manager or the franchise owner to call back. If I find service from Aptive I will let you know. If not you have been warned to try to get rid of the pests in your backyard with another company or go to Home Depot and do it yourself it will save you a lot of time, money and frustration!

6 years ago

Reply from Aptive Environmental

So sorry to hear you had issues with scheduling. This is not okay and we definitely want to make this right. Please take a second to reach out to the local branch! Thanks in advance!

Jul. 26th, 2019

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Andy Schooler

Great service. Very nice young man, extremely knowledgable, and informative, who was very responsive to me. I felt like it was customer service at it's best.

6 years ago