Name: Aptive Environmental
Rating: 4.2

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Grandma Lydia Herndon, VA

I did not observe the service and so appreciate the note left at the front door and the email description. I'm hopeful to observe the results of the treatment over the next few months.

6 years ago

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Thomas Brown Racine, WI

Peter was polite , professional and courteous while he treated our home. He was very knowledgeable about all of APTIVE products and answered all of my question/concerns.

6 years ago

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Kim E Boerne, TX

Ruben H did a great job communicating what he was doing today and also listened to my concerns and had a plan to remedy the situation. Always so polite and courteous.

6 years ago Edited September 14, 2021

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Bilkha Pittsburgh, PA

Took down Hornets nest. my only complaint is that is took several days for them to remove this hazard. However the technician Dane P, did a great job , given such an arduous task!

6 years ago

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Lou Lelli Flemington, NJ

The tech showed up to treat and remove mud bee’s nests in our outdoor pavilion. He did his job. However, the mud was left all over our furniture. My god, take an ounce of prevention and catch the nests in a bag or tarp. One more of these careless treatments and we’ll cancel our contract.

6 years ago

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Mel Sellers Lakeland, FL

This was the first visit and I am happy to say that everything went well. It was a pleasant experience.Mr. R kept me informed as to what he was doing.

6 years ago

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grace chang Plano, TX

All the negative reviews are true here. This company would use any tactics out there to get you signed up for their services, then good luck trying to cancel afterwards. The sales person makes all kinds of false promises and statements about cancellation policies when they aggressively court you at your doorstep. He literally shoved down the first initial "free" treatment down my throat when I repeatedly said I don't need it. Once you fall for their bait, good luck trying to get out. They want $260+ cancellation fee when I tried to cancel, I'm so disputing that charge with my cc. Absolutely the worst service company I've ever dealt with. Please don't fall for them and cancel on them ASAP when you see this.

6 years ago

Reply from Aptive Environmental

Grace, please reach out to the local branch so we can make sure you are taken care of. Thanks so much in advance!

Aug. 1st, 2019

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Daniel E. Spring, TX

You have two major problems: 1. You did not communicate our phone requests to your technician, so he didn’t know he had to spray the interior of the house. 1a. Last visit the technician sprayed the interior, however ants, wasps, roaches and earwigs were found alive; when I called to complain, your service rep said that the interior wasn’t sprayed, which was incorrect. 1b. Obviously, you don’t keep good records, or lie to your clients, or both. 2. The technician went around the house, but spraying away from the base of the building where there were some bushes; there was enough clearance to walk between the bushes and the base of the building, but he chose not to do so, so my wife had to keep him on check to do his job. 2a. When spraying the interior, he was running along the walls, and obviously not spraying sufficiently; when asked, he said he had limited time to finish (25 min). Poor job. 3. You finally lost a client. Please cancel all future services. I am not wasting my time and money with a deficient service. Thanks

6 years ago

Reply from Aptive Environmental

Sorry to hear this, Daniel. Please reach out to the local branch in your area so we can make sure you are taken care of. We'd be happy to send one of our trucks back out to your home. Thanks so much in advance!

Aug. 1st, 2019

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James N New Braunfels, TX

I appreciate Jonathon C professionalism. He is very patient subject matter expert. He took the time to explain everything he did and was about to execute and answered all my questions.. Thank you for your service..

6 years ago

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Paulo Houston, TX

The guy who came and did the service Súper profesional best I had so far hopefully he can do must or all my services from now on. help me big time with all my issues

6 years ago

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Cynthia Parker Mansfield, TX

Donta was wonderful. But I cannot for the life of me get Aptive to understand what I need. No one ever brings anything to help with my carpenter ants. How hard is this; really. Plus I want more than 24 hour notice y’all are coming out.

6 years ago

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Steve West Palm Beach, FL

I needed the job done sooner for the sale of our home/showings, but when Roger C showed up, he took care of business. He paid special attention to the problem areas and throughout the perimeter. Thx Roger.

6 years ago

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JacquieO Newark, CA

I am very displeased with the quality of service that I have received from your company. I have resigned with Clark after years of “never an ant or spiders indoors. I have already cancelled my contract. Your agent took my situation very professionally and waved the cancellation fee. I reported that my kitchen counter was covered in ants. There are spider webs inside and out. The tech that came out for my service was on his phone the entire time he was working and was not even paying attention to what he was doing. Oh and also my garbage cans were covered with ants also. This is a very short time after signing the agreement. I had been serviced by Clark just a month after switching to your company. I have gone back to Clark. Thank you for your time, Jacquelyn Sousa Oldknow

6 years ago

Reply from Aptive Environmental

Thanks for the feedback! We definitely want to make sure you are taken care of. Will you please reach out to the local branch so we can make sure you are receiving the quality of service that you were promised? Thanks so much in advance!

Aug. 1st, 2019

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Christian Kelly Lakeland, FL

This time they fixed what I ask them too! Technician called ahead and we communicated what needed to be done! Very Happy with his attitude and understanding !

6 years ago

Reply from Aptive Environmental

Thanks for letting us know, Christian. Your frustration is understandable. Please take a moment to reach out to the local branch so we can ensure you are properly taken care of.

Jul. 24th, 2019

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William Blair Schertz, TX

I find it hard to believe you were even here. If in fact you were, you could not have spent more than 5 minutes doing your job. I told the person who signed me up, plus I showed them where wood ants had destroyed 2 fence posts. What was done today was a joke. I needed you to put granules around the fence in my back yard. Since you were not asked or able to go inside the house, I don't feel that was too much to ask, was it? You "performed" your service in the time it took me to drive to the convenience store and back. For $90+ I could have bought enough poison to kill everything within 20 feet of my house.

6 years ago

Reply from Aptive Environmental

Thank for reaching out, William. Please reach out to the branch so we can set you up with a free reservice. We definitely want to make sure you are taken care of! Thanks!

Aug. 1st, 2019

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Claire Maxx Denville, NJ

The technicians showed up on time with phone call advance notice. They look professional and explained what they were to do. The process was very easy and smooth.

6 years ago

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Janelle Puyallup, WA

You guys are great. I've had some bad experiences recently with other services so it was a pleasant change having such great service from your company and technicians.

6 years ago

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Anthony Acconcia New Braunfels, TX

the customer rep who came to my door said that " we going to spray your attic, garage 60 ft away from your house and inside" Im not blaming the tech for not doing all the above task however im a little on the bench on continued service from aptive...

6 years ago

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Patricia Leach Vista, CA

All of your technicians are great at what they do. However, within a week after the service has been performed the spider webs are back. Needless to say, we aren't happy about this. When we had a different service we didn't have this problem.

6 years ago

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E. Dworkin Delray Beach, FL

Gabriella K came to my home, rang the bell and told me she would be doing work here, was very efficient and thorough, taking care of all the webs and ants that were about.

6 years ago

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Mary Maez Rockwall, TX

I was pleased with the service. My tech was very nice and answered all my questions and helped put to rest any concerns I had about bugs being in my house.

6 years ago

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Rick G Loveland, CO

Ernest was my technician and was very professional and very thorough. He sprayed inside and out explaining what he was doing and answering all of my questions.

6 years ago

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Helen Michalczyk Des Plaines, IL

Our technician did a very thorough job. He listened when I explained the problem areas on our property and addressed them. Unfortunately he left before I got his name.

6 years ago

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Rob Smith Temecula, CA

The technicians are always friendly and helpful. Each one seems to have put out the extra effort for a job well done, checking corners, window frames and anywhere else bugs are.

6 years ago

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David Morristown, NJ

Very knowledgable sales person with no pressure pitches. Technician did a great job cleaning off all visible spider webs and insect debris. I would recommend them highly.

6 years ago

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Joe

My technician David was very helpful and also very concerned about my needs even though i don't have any problems since i started with aptive everyone so far has been great

6 years ago

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Margaret Proviano Verona, PA

I had two great people, Ronald B and Mike A come to my home today and they were very helpful, polite, and very professional. I am very pleased with my service!!

6 years ago

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Cari Lakeland, FL

Very courteous and helpful. He completed the service very quickly and finished up outside in a timely manner. Showed up in the allotted time frame as well.

6 years ago

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MichelleH San Antonio, TX

They are usually pretty good at scheduling and responding to additional requests. Unless you mention you would like spider webs/nests removed they will not go the extra step. I will have to call them back out to handle this.

6 years ago

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Kim Anderson Elgin, IL

We have an incredible problem with ants, which we shared with the salesman at the first meeting. He assured us this would resolve after getting your treatments. To date, we have had 2 and there is no difference. The ants, silverfish, and spiders are just as abundant as ever. I'm not seeing the benefits of continuing your service. Is there anything else you can do?

6 years ago

Reply from Aptive Environmental

We'd be happy to come back out and perform a free reservice on your home. Please reach out to your branch office and make an appointment.

Jul. 30th, 2019

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Jeff Fishers, IN

Brandon did a great job for us and was very friendly and informative. He explained everything he was doing and discussed the different things he encountered. Great job!!!

6 years ago

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The Amazing Dennis Pittsboro, IN

Alexis S was very polite and efficient. So far I have encountered NO problems with this company or it’s employees. My home has been pest free for about a year now.

6 years ago

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Carol Cermak Bloomingdale, IL

I was very satisfied with Amanda today as she was much more informative than the last technician that was here. I would like to request her to be the technician that services my home for future applications.

6 years ago

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Dina Stiebel Richmond, TX

Jessica was great, Professional and friendly. She came back in and sprayed the laundry room as well. Great job Jessica! I look forward to my pest control service!

6 years ago

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Tony minorini Deerfield, IL

Great company. First application made a difference on preventing unwanted bugs. Service man was very good, friendly with good knowledgeable about the service.

6 years ago

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Cathy Englishtown, NJ

I had a service call today, and I was not at all satisfied. The technician came into the house with dirty shoes and left dead bugs in my bathroom. I asked him to spray my pool area inside the fence (twice) because of many ants, and he did not , he said he sprayed half of the outside of the fence. He also did not treat the windows and frames I didn’t see that yellow puff. I’m sorry that I’m complaining but I pay for service and I was not happy.

6 years ago

Reply from Aptive Environmental

Thank you for bringing this to our attention, Cathy. Please reach out to your local branch so we can schedule you a free reservice. Thanks!

Jul. 30th, 2019

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Lecia P Belleville, IL

This guy specifically was very informative, polite, and quick with the service. He even was able to show up alittle earlier which I really appreciated.

6 years ago

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D. Chaput Nolanville, TX

I have repeatedly let Aptive know that I have two dogs and work odd hours so I must schedule my appointments. Usually I will receive a robot call as a reminder. Today, without any advanced notice Aptive showed up and then charged me; however, they could not get access because I wasn't home and my account have been NOTED SEVERAL TIMES that I must have a formal appointment, not a randomly set one by your computers. This is extremely frustrating. So I was notified by my bank that you charged me the fee even though you haven't serviced me and then I was told if I book a date then I'll receive a FREE service, well it's not FREE if you've already charged my credit card and I have had NO SERVICE for what you've already been paid for. I'm obviously not happy. I was told that I could call you or in other words do your job.

6 years ago

Reply from Aptive Environmental

So sorry to hear this! We definitely want to make this right. Please reach out to the local branch so we can make sure you properly taken care of.

Jul. 30th, 2019

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Phyllis Viola Wappingers Falls, NY

Very nice young man, but we were never notified by Aptive, by email or phone that he was coming. Please notify us from now on. The Technician was very nice .

6 years ago Edited September 14, 2021

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Nora Spring, TX

Darwin did an excellent job! Very happy with his service and very happy we are using Aptive! Thank you Darwin for your wonderful attention to detail!

6 years ago

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Brian M Dorney Madison, NJ

Tim did a great job in explaining what he was going to do and recommended additional services for the future based on his findings. He was outstanding

6 years ago

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Beth H. Richardson, TX

My gate was left open and I have three dogs; all of whom are former strays and run if if given the chance. My dogs got out and we were lucky to get them back. Needless to say I’m shocked that the gate was not properly closed.

6 years ago

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ryan smith Forest Hill, MD

My technician was very knowledgeable and friendly. Came on time and let me know when he was done. He also explained what he treated and what to expect before leaving.

6 years ago

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Annette Whittier, CA

I got a call when I was not home from the tech & he said he was unable to enter the backyard to complete the spraying process. I call the number back but had to leave a msg. I was still leafy a bill for $100 WHY when the job was not completed!

6 years ago

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Sofia Quesada Summit, NJ

I had a great experience! Both of the workers who have worked in our home have been sooo nice!!! They were very friendly and answered my questions perfectly

6 years ago

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Paul Hanson Grapevine, TX

It has only been one day since our initial service, but we were impressed with Anthony, and his professionalism. It appears he was thorough, and look forward to a lasting relationship.

6 years ago

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William J. Carnes Fishers, IN

We were not available when the technician arrived. We really appreciated the feedback we received, letting us know exactly what services were performed. Well done!

6 years ago

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Heidi Lencz Valley Park, MO

He was great asked if there were any problems and he took that information and used it to help find what would work best to stop the spiders and ants.

6 years ago

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Jeff Wamboldt Pleasant Prairie, WI

I noticed that none of the plants, chairs or decorations were moved on the back patio and stoop so Im wondering how those areas were sprayed. Also there is nothing stated that the garage at the back of the property was treated. I noticed that there were rodent traps set but I have several spiders on the inside.

6 years ago

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Aaron San Antonio, TX

I am disappointed that the technician could not spray the tree which is 8 feet tall for Caterpillars that eat the ends of the tree and make webs. I am able to see several alive Caterpillars on each end of almost all branches. Was told that there’s nothing they can do for the insects that are eating away at my trees and shrubs.

6 years ago