Name: Aptive Environmental
Rating: 2.5

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Jen League City, TX

Brandon W. is very personable and professional! He asked questions and made sure we were satisfied before he completed his service visit. Thank you!

6 years ago Edited September 14, 2021

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Lindsey Nolan Tampa, FL

Rashad was extremely helpful, friendly, and professional and even willing to come in a bit early to accomodate our busy work schedule. Thank you Rashad!

6 years ago

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Kevin W Adams San Antonio, TX

Carlos S did a great job from beginning to end. He explained everything and was very respectful and informative throughout. I will be requesting him again in the future.

6 years ago

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Greg Keene

I was not at home when the technician came to our home. When I did get home from work the first thing I noticed was spider webs near the front door. It was dark when I got home so I haven't walked around to see if there were others that were missed.

6 years ago

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Cory B Farmington, UT

Aptive is a bad company to hire for your pest problems, would give zero stars if possible. They suck you in with a great “promotion” and schedule the first application right away for same day or next day. This way you can’t get out of the contract, which is only allowed up to three days of signing the contract. The product did not work for the insects they claimed to. After the initial application, they do not work with your schedule to come back like they claim to it is only on their time. We had them scheduled two different times for which they did not show up. They claim the first two applications need to be applied within 15 days of each other to break the egg cycle, but after the first application they can’t fit you in within 15 days. When we could not work out times for the second and additional applications, we decided to cancel the service and are now being required to pay the full amount for the “promotional application.” AVOID using this company.

6 years ago

Reply from Aptive Environmental

We appreciate the feedback, Cory. So sorry to hear you weren't happy with our service. Please give us a call so we can make sure you are taken care of. Thanks!

Oct. 29th, 2019

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Chad Ensz San Diego, CA

I did not receive any notice of Aptive coming and therefore didn't know not to let my dogs out. I am not sure why I was not notified of the scheduled service beforehand. I wanted to make sure the technician was told to focus on the pergola and lights on the pergola, which are always full of spiders. I did not get a chance to do so, and he did not, as there are still massive numbers of spiders there the day after service.

6 years ago

Reply from Aptive Environmental

Chad, thank for letting us know. Please give us a call so we can verify that we have your correct contact information on file.

Oct. 21st, 2019

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Christine Marshall Riverview, FL

Devon went above and beyond his required task. He let me show him where they were hiding and even sprayed my car! He's a gem and you're lucky to have him.

6 years ago

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Ed Shewan

Timothy from Aptive Environmental did a great job of getting our whole house sprayed for us. He was very cooperative, even willing to go up into the attic! Thanks, Timothy

6 years ago

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Greg Rancho Cordova, CA

Service was not thorough at all. No attention to detail. Services included in paid subscription were not performed. Pet bowl and food were sprayed with pesticide with no attempt to avoid or consideration of possible harm to my pet. Based on the multiple black widows around Perimeter of my property it is my conclusion that this is a result of incomplete service of prior visits as noticed this visit. I am fortunate to have arrived home shortly before the tech completed his service or I would have not have witnessed the absolute lack of unprofessional service I have been receiving at my residence by your company. I am disappointed with the service by your company to say the least

6 years ago

Reply from Aptive Environmental

So sorry to hear this, Greg. We appreciate you bringing these issues to our attention. Will you please give us a call so we can make sure you are properly taken care of?

Oct. 21st, 2019

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Scott Jones City of Saint Peters, MO

Justin was a very well mannered tech. Always said please & thanks you and respected my home and communicated with me and my grandkids. I was very satisfied!!!!!!!

6 years ago

Reply from Aptive Environmental

Happy to hear this, Scott!

Oct. 22nd, 2019

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FM Chantilly, VA

Great service, Abraham the technician was on schedule and explained what he was going to do, after the service he gave me a card with the treatment he did.

6 years ago

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Satish Bobburi Ashburn, VA

The technician Jose C was very professional and completed the application quickly and effectively. We see a reduction in ant activity almost instantaneously. -Satish Bobburi

6 years ago

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Jose M Clifton, VA

Fully explained the service Call, what was going to be done, if we had seen any issues in the house, and if I had any questions. Very courteous and professional.

6 years ago

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Timothy Medford, NY

I'm not sure if their product is the issue, or the application. Either way, your throwing out your money with this company! On top of the fact that their service had NO effect on my bug situation (spiders, mosquitoes, fleas), they're a bunch of thieves who refuse to cancel your "contract" unless your willing to pay an exorbitant fee! And be very careful, if you don't call to cancel your contract before your last annual appointment, they automatically renew your contract. Last visit, I watched them treat my house and yard from my security cameras. The guy didn't know I was home sick in bed. He walked around, sprayed here and there. Not what we payed for! And if it was done right in the first place, why should it be necessary to have it redone? I'm so disgusted and disappointed. Not only with the service, but with how unprofessionally they handle unhappy homeowners. Do yourself a favor and use someone else!

6 years ago

Reply from Aptive Environmental

Thanks so much for reaching out, Timothy! So sorry to hear you haven't found value in our service up to this point. Please give us a call so we can make sure you are taken care of.

Oct. 16th, 2019

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Jason Stern Sterling, VA

I had an appointment for 5PM and I was supposed to get a phone call 1/2 hour before he arrived. He came to my house broke my back gate to get in because my fence is old and I needed to let him in or have him walk though my house. Didn't spray inside my shed which I wanted done. I came home from work early two day to get this done and it never got completed. Whatever you're guys are spaying is making more bugs eat my plants then I had before the first visit. The tech didn't ring my doorbell because I have a ring doorbell and again didn't call me so I canceled my account and I'm getting issued a refund of my $89.00. Not a paying customer anymore.

6 years ago

Reply from Aptive Environmental

Jason, so sorry to hear you weren't satisfied with our service! Please give us a call so we can make sure you are taken care of!

Oct. 11th, 2019

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Gregory S Graley Converse, TX

Erik L, was very understanding on the problem we are having with ants. I would love to see him come back any time to take care of our pest. He was GREAT !

6 years ago Edited September 14, 2021

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Eric V Bahns Dayton, OH

The reps who sign you up will straight up lie to you. The reps will say anything to get the service and of course know that you will not read the entire contract. The person insisted that all charges would be refunded and that the contract would be void if we did not see a lasting and marked improvement regarding pests and insects. The effects of the treatments are indeed seen - though only for about 2-3 weeks and then everything returns to the way it was (and perhaps worse). I have now paid over $250 to this horrible company and they are billing me for an additional $150 per the terms of the contract. To make matters worse, I am now receiving menacing calls from these people insisting the amount must be paid. If not paid the matter will be sent to collections.

6 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention, Eric! Please give us a call so we can make sure you are taken care of!

Oct. 11th, 2019

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Norah S Houston, TX

Every time Brandon has been helpful and friendly and he addresses all the pest issues we have. Aptive have been the easiest most smooth company to deal with one.

6 years ago

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Rod Thomas San Antonio, TX

They’re always very consistent no matter who they send out. Trevon B was our tech and He went over everything he did and asked me if there was anything else I needed.

6 years ago Edited March 11, 2022

Reply from Aptive Environmental

Happy to hear this, Rod!

Oct. 9th, 2019

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Sue Renton, WA

Kina is prompt, efficient & awesome! We like to be home for treatment and she is informative when we connect on the on-going ant issue! THANK YOU KINA!

6 years ago

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Shan Laguna Hills, CA

Very professional. neat and listened to me re: the ant spray. I am a regular customer for 1 year or more. I would recommend anyone to this company. S.H.

6 years ago

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Dr A Ray Everette Ashburn, VA

The technician that completed my service today (Jose C) was unquestionably the best one that has done our service in the past year or so. The others have been okay, but Jose was superb!!!

6 years ago

Reply from Aptive Environmental

We appreciate the feedback! Let us know if there is anything else we can do for you!

Oct. 4th, 2019

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Kristy W. Lincoln, CA

Gilbert was very thorough and informative which put my mind at ease. I felt having him as our technician that my spider issue would be resolved. Thanks, Aptive!

6 years ago

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Keilah El Cajon, CA

Very friendly and attentive customer service. Technicians in the field are also very friendly and go above and beyond to make the customer happy. Plus FREE re-services!

6 years ago

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Janet Morris Lakeland, FL

Bob H was very thorough with his service, he was polite and personable. He asked questions and directed his attention to the areas that needed more attention for bugs. I would like him to be the one that comes for all my services. Thanks

6 years ago

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V. Williams Chappaqua, NY

The technician's name was Guy and he was fantastic! An excellent reflection on your company brand and an example for other team members to follow. Thank you, V. Williams

6 years ago

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Rebecca Morlan Liberty, MO

James came out to spray our basement again because I have theses ugly bugs I can’t get rid of so he said he has a different spray and something to do with the baseboards!

6 years ago

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M Hershman Miami, FL

Serena l came to my house today. I have never had a service visit like this. He dusted the fence as well as the eaves!! Pleasant smile and extremely courteous.

6 years ago

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Katie Antelope, CA

just moved to antelope from Fairfield and had the best service at my old house, so happy the excellent service continued to my new home here in the Sacramento area! Thank you

6 years ago

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Patricia RODRIGUEZ

Eric did a great job! Even though it was late in the evening and you could tell he was tired, he was polite and very thorough! Appreciate his service!

6 years ago

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William Endress Seabrook, TX

Leonel did a great job spraying at our house. He offered options that we were not aware of in the past, We highly recommend Leonel for your treatment by Aptive

6 years ago

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Kelly M San Antonio, TX

Aptive did a great job servicing both the inside and out of our home! Ty M was the Aptive representative that serviced our home. Friendly, informative and professional!

6 years ago

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Julia Saint Charles, MO

My technician Justin was excellent! Professional, courteous and very informative. He answered all my questions and explained everything thoroughly. Very impressed!

6 years ago

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G. Victorio Rochester, MI

I’ve had pretty good experiences with Aptive services. They’re willing to go into more detailed service when needed, just like Jeremiah did on my home on 9/24.

6 years ago

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Judith A Denton Richmond, TX

Darius let me know he had arrived, what he would be doing, asked if I had any special needs, and stopped back to tell me when he was done. Couldn't ask for better service.

6 years ago

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Ron B Wildomar, CA

Jeff did a great job. Very professional . Cleared webs from eves and patio furniture. Filled bait boxes and treated areas of concern including garage.

6 years ago

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Tom Muldoon Burke, VA

The techs that were here were very good. They took care of our needs. I was told I would be contacted an hour before they arrived but was only notified 20 minutes. I had to leave work to get there in 30 to 40 minutes.

6 years ago

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Gwen M O'Fallon, MO

Justin O. did a great job, was very friendly and he explained what he would be doing at this time. This was my first application and I am very pleased with the service.

6 years ago

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Katie Hoffman Roseville, CA

I was out in the back, cleaning my brother’s trailer when the tech was here. He seemed to do a fine job although I didn’t get a chance to speak with him.

6 years ago

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Mary Robberts La Porte, TX

Mr. L V was very professional and kind. He even took the time to talk to my son about wiping off the feet of our elderly dog. He is some one I would refer for service.

6 years ago

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Nate Bonney Lake, WA

Technician was friendly, professional and explained what services we're going to be provided. Answered all our questions and followed up with us after service before leaving. However, we were given a service window of 12:30-2:30 and were disappointed when he didn't arrive until 2 hours after appointment window. When we signed up for Aptive they said we'd get a call, text or email day of service, 20-30 minutes before technician arrival, that didn't happen today.

6 years ago

Reply from Aptive Environmental

Sorry to hear this, Nate. Please reach out to the local branch so we can set up a time to send one of our trucks back out to your home. Thanks!

Aug. 22nd, 2019

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C cooper Naperville, IL

Miguel was one of the best technicians I have had. He came out on a re-call and asked to understand exact problem issues. He was very detailed, and extremely thoughtful.

6 years ago

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Syds mom Sacramento, CA

Thanks for coming back out . After the initial service , we had a plethora of spiders surface . It was easy and quick to schedule a follow up visit. Thanks again

6 years ago

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Solange B. Solana Beach, CA

Kai, listened to my concerns and educated me a bit about what is going on in our corner of the world with bugs!! He suggested that I ask for him to come back in a few weeks.

6 years ago

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Diana Cossaboom O'Fallon, IL

Haven't been receiving calls or emails on when our technician will be coming out for the last two quarters now. They haven't gotten our backyard for 6 months because they fail to call us. I thought the last time was my fault, that maybe I didn't see that they called, however I know for certain they did not call this time. Will be looking to switch to someone more customer friendly and who can make sure to tell us when they will be coming out. Haven't seen a difference either in any bugs since they started.

6 years ago

Reply from Aptive Environmental

Diana, we are so sorry to hear this! We definitely want to make this right. Will you please send an email to the branch so we can get you taken care of? Thanks in advance!

Sep. 18th, 2019

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Sarah Conover Ballwin, MO

They are very professional, extremely knowledgeable in treating and preventing bugs. They will come back and respray as many times as you want for free too.

6 years ago

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Megan Wright Ashburn, VA

This is at least the second time a technician has missed big spiderwebs on my back porch. I tell them when they arrive. I know this time, the technician did come up on the back porch but he was up there for less than a minute and missed the spiderwebs.

6 years ago

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Martha Pearland, TX

Was very disappointed that our serviceman came without any notice. No text or call to let me know you were coming. We continue to have some roaches and would have them spray inside but was not there as I wasn't told you were coming. The previous time the gentleman could not tell me when my next appointment would be, said you would contact me.

6 years ago

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Betty Saint Charles, MO

First visit today and we were impressed with the technician himself and the thoroughness of the service! I hope the technician gets a bonus but I don't know his name!

6 years ago

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John A Bass Forest Lake, MN

My wife and I live on Forest Lake and I always sprayed for spiders myself using Ortho Home Defense and It works will but you have to do it almost every week. A person came to my door from Aptive Environmental and we discussed the spiders that are prevalent around the lake. He said there system illuminates the spiders and his man comes and wipes down the house and then sprays with there chemical. Well he brushed around the house with a small brush and sprayed the house which total time was maybe half hour. Never saw anyone again and it cost me $100. Will the spider webs were back in 2 weeks. I called and talked to a Aptive customer service person and told her I will pay the $100 but I don't want to continue with your services. Well, she said no that I sighed a contract. Then they sent another bill for $200 and they never did another thing to my house but sent another bill. It's a scam. I never been duped before so blatantly from what the salesman said and how the customer service person was. Be careful. I'd love to least my phone number for call backs but I am afraid to.

6 years ago

Reply from Aptive Environmental

Please give us a call so we can come back and do a free reservice on your home. We want to make sure you are taken care of and satisfied with the service. Thanks!

Sep. 9th, 2019