Name: Aptive Environmental
Rating: 2.5

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Diane C. Rosemount, MN

A salesperson from Aptive Environmental came to my house on or near 8/20/18 and offered a service that would rid our property and home of insects and bugs such as box elder bugs, asian lady bugs, spiders, and wasps. They applied the first treatment and charged us an initial fee of $52.49. They then came out and applied their treatment on 9/17/18, 12/5/18, and 3/19/19 and charged $106.05 on each of those visits. After the 3/19/19 visit I called to cancel the service because I still had multitudes of Asian ladybugs and box elder bugs in and around my home and didn't want to waste any more money on this pointless service. I was told I had to pay for one more treatment per our contract, that I never received a copy of, or I would be billed an "Early Termination Fee" of $175. I told them that their service wasn't working as advertised and I wasn't going to waste anymore money on this sham. They said if I didn't pay the early termination fee, I would be turned over to a collection agency. Yesterday, they sent me a bill for $180 that says "Initial Discount Reimbursement", which I will not be paying. There are over 500 complaints by other customers on the BBB website. This company is a sham, it scams people, locks into a direct debit agreement to tap money from your account for their bogus service. The two other times their reps have tried to apply the 4th treatment around our house they admitted that the sales people just tell customers what they want to hear, that they will be rid of all kinds of bugs but in fact they're service only gets rid of certain kinds of bugs - not the kind I had wanted to get rid of, and that the sales rep had lied when selling us this service - so the company is committing fraud as far as I'm concerned.

6 years ago

Reply from Aptive Environmental

Thanks for reaching out, Diane. Please take a second to reach out to the local branch office so we can clear up any confusion. Thanks!

Aug. 15th, 2019

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Mackenzie Wentzville, MO

He was doing another house when my husband approached him and asked him if he had time to do our house. He was so friendly and willing to do our house also.

6 years ago

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Sandy Deppisch League City, TX

James S provided excellent service. He was polite, professional, knowledgeable and prompt with service delivery. Very pleased with our service today. Thank you!

6 years ago

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Mirna Lakewood, CA

Kevin R did a great job, took care of spraying the house inside and out. also knocked down a wasp nest for us. Thank you for being courteous and polite as well.

6 years ago

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RP Campbell, CA

I am very sorry to say BUT Claudia from Aptive missed part of home and cobwebs!! Very Disappointing first service and imopressions!! The front inside patio... she said she knew what she had to do and she would take care of all the current corners outside the house that had cobwebs BUT when I checked after she left I saw there are big cobwebs and I have taken photos to show that. I am extremely disappointed at the very first service given to us and being charged for unfinished work! Also, Claudia said to me that she would leave 2 Fly traps for me - front door and back door but she didn't do that either !?! I have no idea if Claudia has done a good job for the test of the house ! Pretty disappointing service!! I don't know if I can trust her to do the job!! I am hoping that someone from Aptive will call me to let me know why they sent someone who could not do the job in a satisfactory manner!!! I feel cheated and I have been charged $$ for a service which was not done properly as promised!!

6 years ago

Reply from Aptive Environmental

Sorry to hear this! Please reach out to the local branch so we can ensure you are properly taken care of.

Aug. 13th, 2019

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C Blatnik Granite City, IL

The technician was great. Very friendly and thurow. I was under the impression from the salesman my home would also be treated for other pests. Mice, voles so they would not enter my home.

6 years ago

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Giancarlo Rendina Austin, TX

Our technician was Tom T; he was perfectly on line, asked if we had some problems and did a perfect job both on frontyard and backyard. Thanks!!!!!

6 years ago

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Stephanie C. Pearland, TX

Prompt arrival , explanation of what services where being done. He discussed an issues that he found upon servicing of my home. and the professionalism of technician.

6 years ago

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Cheryl Anderson Murrieta, CA

Our tech had a clean and professional appearance. He was easy to communicate with and responded to my concerns. Also very patient with the grandkids questions.

6 years ago

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Bob Mahopac, NY

I was very happy with the work the technician performed. He was also very polite and courteous, but I feel that he could have been a bit more knowledgeable about the pests and how to get rid of them.

6 years ago

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Frank E Filosi Burke, VA

Terrence C was on time, very friendly/courteous and appeared to do a thorough job. We will assess the application over the next few days with the hope our ants are gone! Thank you.

6 years ago

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Jerry Taylor Burke, VA

This was my first experience with Aptive. Kevin was on time. He thoroughly explained what the first service would involve. Through and complete as well as friendly.

6 years ago

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Ann Cunane Cortlandt Manor, NY

Daryl is the technician who came to treat my ant problem. He was very professional and knowledgeable. He is definitely an asset to Aptive Environmental.

6 years ago

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Samuel R Fiore Kansas City, MO

I'm a new customer. Aptive missed my appointment twice. Once it got canceled for unknown reason and second they went to wong house. When they finally fit to the house, Travis took care of us and did a great job. Very professional. He's the only reason I'm giving 3 stars instead of 1.

6 years ago

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Dortha newnum Friendswood, TX

Your truck was very polite and efficient. The only complaint I have is he left my gate open and my little dog got out. Luckily my neighbors happen to see him out and caught him otherwise he would be long gone. He’s a very expensive and loved dog please don’t let this happen again thx Dortha

6 years ago

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Raziya Datoo Ashburn, VA

Yesterday one of the agent his name was Nathen L performed very good service on my lawn he spent a lot of time and what treatment he used and gave me a report at the end.

6 years ago

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Larry Wenger Cibolo, TX

This is the 3rd time retreating my yard for fire ants. The tech took the time walked around with me, diagnosed the treatments before that didn't work and came up with a solution. Only time will tell. This tech actually saves me for terminating my agreement.

6 years ago

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Mike Cleveland, OH

Mr. T was a very friendly and thorough professional. He was early for my appointment and went through what his service was going to do for me, each step of the way.

6 years ago

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Luann Cottrell Poway, CA

Juan was on time, courteous, respectful and efficient. Has a good attitude and listened to my concerns. Pleasant to talk to providing great service. Thank you Juan

6 years ago

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Robert C Roye Manassas, VA

My only concern was the time frame in which I was told the Tech would be at my house 1pm, and he arrived at 5:35pm. This not acceptable. I had call the office twice to informed that I wanted to Tech to spray for ants inside the house, he was not aware of this problem.

6 years ago

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Fred & Pat Horton Dickinson, TX

Great... informative helpful and developed on the site solutions to issues we really needed taken care of. Thank you James . We are appreciative, Fred & Pat

6 years ago

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Bob Krinsky Orange, CA

These vultures came to my home knocked on my door and sold my wife a service I was performing myself. The sad part is that when they sprayed the perimeter of my home they skipped over every space where they didn't have open access to the home's perimeter (BBQ, Trash cans, 2 storage containers, pool equipment and they walked past our furniture without attending to the spiders and egg sacks in place. I ended up removing the spiders and egg sacks myself the following weekend and spraying the entire home again in 20 minutes. It upsets me that my wife allowed herself to be bullied into buying the service which I cancelled as soon as I got home that night but at least do a thorough job. Now I don't only feel invaded (we live in a gated community which doesn't allow door to door) but ripped off as well. Amazon sells the exact incesticide they use for less than $35.00 and a hudson sprayer is another $20.00. If you don't know what you are doing there is a "do it yourself pest control" website that makes it dummy proof and trust me, you will perform better than this "spray and pay" service.

6 years ago

Reply from Aptive Environmental

Thanks for the comments, Bob. Please reach out to the local branch so we can make sure you are taken care of.

Aug. 13th, 2019

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New customer Snohomish, WA

Hello- We had our first service from Aptive, and I have to say that I'm not completely satisfied. I'm not sure if there was a break down of misinformation from the sales person to the technician, a newer technician, etc. Here are the things we are not satisfied with and expect to be completed: For one, we were told that Aptive would sweep the eaves on both levels of the roof (the front of the home has additional eaves on the second story windows). I'm unaware that this happened, since the technician did not have a ladder. I'm not sure how a pest control service does not provide ladders to their technicians...that seems to hinder the services that we were told would happen. We were also told that the technician would go in our attic and our crawl space to observe for any signs of pests and then take any needed action. When the technician came, he seemed surprised that I asked about that. He was unprepared- no ladder. We had to provide the ladder ourselves, which luckily we had. I'm disappointed to say that he did not actually go into either the attic or the crawl space. Rather just looked in from the openings. I'm not satisfied that a complete observation can be done from a glance. Next, for handling mice, the technician simply put a sticky trap out. (Also, the mouse droppings he saw in the attic were "old", but I don't think he cleaned them up. Just left them there, since he was only poking his head in the attic opening. Is that protocol??) I'm pretty sure that we can do that ourselves. It seems like we are paying a lot of money for someone to set out a store bought trap. Next- for the wasp nests on our eaves, while he did sweep the ones off the eaves, I showed the technician where a wasp nest had formed on an exterior vent. While it may be tricky to remove (it is not an active one, so that should make it a bit easier), we still expected the technician to remove it- or at least consult with other technicians/supervisor on how to remove it if he did not know how. We are paying a lot for this Aptive service agreement, and should not have to be responsible ourselves to remove something that a technician should remove. Next, we were told that the technician would be able to spray inside where we have experienced ants last year. However, we were not told by the sales person that this would require needing to leave for 2 hours, as the technician stated, also seeming reluctant to want to provide that service for us. When I alerted him to the pest issues in our yard (where we have seen the ants, beetles, etc), I asked if their service would work towards eliminating the ant hives, and he stated that he didn't think that would happen. What?? Isn't that the point of hiring a pest service? To attempt to eliminate the nests, so that it makes deterring pests from entering the home even easier. He then told me a horribly terrifying example of a customer who had ants come into the home and into the drywall, only needing to perform a costly replacement of drywall, etc. While this is not our issue, I'm unsure why he would share this with me- it only makes me feel even less sure about the quality of Aptive services. Overall, we expected a much more professional, knowledgeable technician who would happily answer and explain any questions we have, and furthermore, be happy to provide the exact services that we need- that we are paying for!!- and be prepared with the necessary tools (ladder, flashlight, etc) without an attitude of reluctance or that it would take too long. I asked him to spray the playset, and I'm unaware that he did that either. To finish it off, he said that the next service was in 30 days, but was unaware how to schedule it. So that was not helpful at all. We now are paying customers that have received a less than satisfactory initial service, with no idea of when our 30 day service is going to be. However, I would like all these issues addressed- correctly- as soon as possible.

6 years ago

Reply from Aptive Environmental

Thanks so much for reaching out! We definitely want to make sure you are taken care of. Please reach out to the local branch so we can schedule a follow-up appointment.

Aug. 13th, 2019

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John Carrollton, TX

If I were given the option I would rate them less than 1 star. Primarily because of what I consider unscrupulous and unethical tactics. First let me say they sought me out with their door to door solicitation. Yes it falls on me because I was so trustful. I guess this time around I was one of those elderly victims of a slick salesperson who just happened to be in my neighborhood saving other people in the neighborhood money and so I should join the band wagon. After all the initial service would only be $1.00. Yes I fell for the proverbial: "If it sounds to good to be true...." So after not being completely satisfied with the initial service I decided not to use them again, but I was told that there would be a $249.00 cancellation fee since I did not cancel within 72 hours after the initial service even though they had not had yet been back for a second quarterly visit. You can imagine my surprise, but I was not going to allow myself to be held hostage to them by this sheer greedy and evil tactic. I just wonder how many other innocent retirees are being held hostage by this "cancellation" tactic. I am going to take the $249.00 hit rather than to deal with such an unscrupulous, underhanded and unethical company any further. Yes I was told that it was all in the agreement and if I had failed to read it that was my problem. Does that reaction from a company sound familiar to you? My wife and I are approaching 70 and are in our early retirement stage and cannot afford to loose $249.00 out of our budget. Yes it falls on me because I was so trustful and naive and maybe not as mentally acute or attentive as I once was . I would have never made contact with this company had they not knocked on my door. I had never even previously heard of them, but you can be assured I will never forget them for this point on assuming my memory doesn't start to further deteriorate.

6 years ago

Reply from Aptive Environmental

John, thanks for reaching out. We'd be happy to answer any questions you might have. Please reach out to the local branch at your earliest convenience.

Aug. 13th, 2019

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George M Oradell, NJ

George M Aptive agent: Ferney L listened carefully and responded thoughtfully as I explained a possible wasp problem in one of the eaves of our house.

6 years ago

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Ann Vancouver, WA

Kevin did a great job. My husband, who is very picky and was reluctant to sign up, was very impressed with him and the thorough job he did. Thanks Kevin!

6 years ago

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Melissa E. Cypress, CA

Dallin H., the customer service representative explained the program and provided everything I needed to understand their procoss, Alfonso R. was the technician. He was on time, thorough, and very aware of the issues in our area. This is my first experience with Aptive Environmental - very impressive.

6 years ago

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Ron Sacramento, CA

Alex did a great job he was very professional and courteous and very thorough cleaning up the spider invasion around our house thanks Aptive good job as usual!

6 years ago

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Julie H Orange, CA

I was swayed to switch from Terminix to Aptive from a young man who came to my door. A key difference was that Aptive supposedly treated external rats in the yard and fleas on the grass. On the first "service" however, they did neither. I have cameras around my property can tell for certain they did not treat the grass, nor did they leave a black rat box. I called them and a week later they sent a guy out to do it. A month or so into service now, I find a tremendous amount of spiders in my yard. I called them to schedule one of the "included re-treatment" services . . .but that can't be out for a week. With Terminix I rarely had a need for re-service, and if I did they came out again quickly! I don't know if it is the chemicals used or the technique, but I think the spray is not as effective as Terminix and I KNOW the service is worse. I even reached out to them to share this information and offer them the opportunity for service recovery - to immediately come out and address these problems, but they declined.

6 years ago

Reply from Aptive Environmental

Thanks for reaching out, Julie! We've actually already responded to your message on Facebook. Please let us know if there is anything else you need! Thanks!

Aug. 6th, 2019

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Steve Kennesaw, GA

If the sales person who rides around on a hover board stalking people is any indication of the integrity of this business, then this company is extremely shady. I informed the sales person that we are in a no soliciting neighborhood, and that i didn't want him to come to my house. He came back 3 subsequent times and when i mentioned the no soliciting sign he said "i have a permit, so i can be here". this is an unfortunate response when i know that many people in our subdivision have asked him to leave. i contacted their headquarters, and was told no manager was there, so far i haven't heard from anyone about my complaint. I would not use this company. i would not recommend this company to people i know. it is impossible for me to imagine hiring a service provider who has such a low level of respect for the communities they serve. I hope i never have to think about this company again and that they stop harassing people. I have not had service from this company, but if you read the other reviews it more or less reinforces my opinion that this is a shady and low integrity organization that does not deliver on promises or listen to the people in the territories they serve.

6 years ago

Reply from Aptive Environmental

We appreciate the feedback, Steve!

Aug. 6th, 2019

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Martin Holtsville, NY

Had an ant problem. First service did not totally solve problem but second did after having to wait 10 days. Operator told me I couldn't get quicker service per state law.

6 years ago

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Ray

I am very happy with Nate’s professionalism and knowledge. My 5-star rating is for Nate. I do not have enough data yet to rate the quality of the product.

6 years ago

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Robert O’Sullivan Deer Park, TX

Tim did a FANTASTIC job today and I am so very please with his service! He understood my needs and took exceptional care in all he did. Very grateful for him!

6 years ago Edited September 14, 2021

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Fellicia Stafford, VA

Unfortunately I was not home so I was not able to let the technician inside; however, after reviewing the email content describing what the technician did while treating the external areas, I looked on my porch and there are still many spiderwebs all over the porch.

6 years ago

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Grandma Lydia Herndon, VA

I did not observe the service and so appreciate the note left at the front door and the email description. I'm hopeful to observe the results of the treatment over the next few months.

6 years ago

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Thomas Brown Racine, WI

Peter was polite , professional and courteous while he treated our home. He was very knowledgeable about all of APTIVE products and answered all of my question/concerns.

6 years ago

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Kim E Boerne, TX

Ruben H did a great job communicating what he was doing today and also listened to my concerns and had a plan to remedy the situation. Always so polite and courteous.

6 years ago Edited September 14, 2021

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Bilkha Pittsburgh, PA

Took down Hornets nest. my only complaint is that is took several days for them to remove this hazard. However the technician Dane P, did a great job , given such an arduous task!

6 years ago

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Lou Lelli Flemington, NJ

The tech showed up to treat and remove mud bee’s nests in our outdoor pavilion. He did his job. However, the mud was left all over our furniture. My god, take an ounce of prevention and catch the nests in a bag or tarp. One more of these careless treatments and we’ll cancel our contract.

6 years ago

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Mel Sellers Lakeland, FL

This was the first visit and I am happy to say that everything went well. It was a pleasant experience.Mr. R kept me informed as to what he was doing.

6 years ago

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grace chang Plano, TX

All the negative reviews are true here. This company would use any tactics out there to get you signed up for their services, then good luck trying to cancel afterwards. The sales person makes all kinds of false promises and statements about cancellation policies when they aggressively court you at your doorstep. He literally shoved down the first initial "free" treatment down my throat when I repeatedly said I don't need it. Once you fall for their bait, good luck trying to get out. They want $260+ cancellation fee when I tried to cancel, I'm so disputing that charge with my cc. Absolutely the worst service company I've ever dealt with. Please don't fall for them and cancel on them ASAP when you see this.

6 years ago

Reply from Aptive Environmental

Grace, please reach out to the local branch so we can make sure you are taken care of. Thanks so much in advance!

Aug. 1st, 2019

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Daniel E. Spring, TX

You have two major problems: 1. You did not communicate our phone requests to your technician, so he didn’t know he had to spray the interior of the house. 1a. Last visit the technician sprayed the interior, however ants, wasps, roaches and earwigs were found alive; when I called to complain, your service rep said that the interior wasn’t sprayed, which was incorrect. 1b. Obviously, you don’t keep good records, or lie to your clients, or both. 2. The technician went around the house, but spraying away from the base of the building where there were some bushes; there was enough clearance to walk between the bushes and the base of the building, but he chose not to do so, so my wife had to keep him on check to do his job. 2a. When spraying the interior, he was running along the walls, and obviously not spraying sufficiently; when asked, he said he had limited time to finish (25 min). Poor job. 3. You finally lost a client. Please cancel all future services. I am not wasting my time and money with a deficient service. Thanks

6 years ago

Reply from Aptive Environmental

Sorry to hear this, Daniel. Please reach out to the local branch in your area so we can make sure you are taken care of. We'd be happy to send one of our trucks back out to your home. Thanks so much in advance!

Aug. 1st, 2019

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James N New Braunfels, TX

I appreciate Jonathon C professionalism. He is very patient subject matter expert. He took the time to explain everything he did and was about to execute and answered all my questions.. Thank you for your service..

6 years ago

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Paulo Houston, TX

The guy who came and did the service Súper profesional best I had so far hopefully he can do must or all my services from now on. help me big time with all my issues

6 years ago

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Cynthia Parker Mansfield, TX

Donta was wonderful. But I cannot for the life of me get Aptive to understand what I need. No one ever brings anything to help with my carpenter ants. How hard is this; really. Plus I want more than 24 hour notice y’all are coming out.

6 years ago

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Steve West Palm Beach, FL

I needed the job done sooner for the sale of our home/showings, but when Roger C showed up, he took care of business. He paid special attention to the problem areas and throughout the perimeter. Thx Roger.

6 years ago

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JacquieO Newark, CA

I am very displeased with the quality of service that I have received from your company. I have resigned with Clark after years of “never an ant or spiders indoors. I have already cancelled my contract. Your agent took my situation very professionally and waved the cancellation fee. I reported that my kitchen counter was covered in ants. There are spider webs inside and out. The tech that came out for my service was on his phone the entire time he was working and was not even paying attention to what he was doing. Oh and also my garbage cans were covered with ants also. This is a very short time after signing the agreement. I had been serviced by Clark just a month after switching to your company. I have gone back to Clark. Thank you for your time, Jacquelyn Sousa Oldknow

6 years ago

Reply from Aptive Environmental

Thanks for the feedback! We definitely want to make sure you are taken care of. Will you please reach out to the local branch so we can make sure you are receiving the quality of service that you were promised? Thanks so much in advance!

Aug. 1st, 2019

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Christian Kelly Lakeland, FL

This time they fixed what I ask them too! Technician called ahead and we communicated what needed to be done! Very Happy with his attitude and understanding !

6 years ago

Reply from Aptive Environmental

Thanks for letting us know, Christian. Your frustration is understandable. Please take a moment to reach out to the local branch so we can ensure you are properly taken care of.

Jul. 24th, 2019

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William Blair Schertz, TX

I find it hard to believe you were even here. If in fact you were, you could not have spent more than 5 minutes doing your job. I told the person who signed me up, plus I showed them where wood ants had destroyed 2 fence posts. What was done today was a joke. I needed you to put granules around the fence in my back yard. Since you were not asked or able to go inside the house, I don't feel that was too much to ask, was it? You "performed" your service in the time it took me to drive to the convenience store and back. For $90+ I could have bought enough poison to kill everything within 20 feet of my house.

6 years ago

Reply from Aptive Environmental

Thank for reaching out, William. Please reach out to the branch so we can set you up with a free reservice. We definitely want to make sure you are taken care of! Thanks!

Aug. 1st, 2019

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Claire Maxx Denville, NJ

The technicians showed up on time with phone call advance notice. They look professional and explained what they were to do. The process was very easy and smooth.

6 years ago