Name: Aptive Environmental
Rating: 4.2

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howard San Diego, CA

Robbie did my service today & he was outstanding. Since signing up with Aptive have had or seen very few critters. Outside spiders in my eve's are about it.

5 years ago

Reply from Aptive Environmental

Thank you for taking the time to express your appreciation for our Service Professional, Robbie. We are proud to have him on our team! We are looking forward to providing you with the same level of service moving forward. :)

Mar. 12th, 2020

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Danielle J Butler Fredericksburg, VA

William was very tentative and professional to what he was doing! He appears to be an expert in what he is doing which gave me confidence in his work.

5 years ago

Reply from Aptive Environmental

We appreciate you taking the time to compliment William. We are so proud to have him on our team. :) We are looking forward to continuing to provide you with his level of service!

Mar. 12th, 2020

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Melissa Troy, MO

We just had our quarterly visit. Justin O was very friendly and explained everything he was going to do thoroughly. Very pleased with the job Justin did!

5 years ago

Reply from Aptive Environmental

Thank you for taking the time to tell us about your wonderful experience! We are proud to have someone as professional and thorough as Justin on our team. :)

Mar. 12th, 2020

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Donna M Maas Everett, WA

The Aptive representative was very friendly, asked me if I had any questions or concerns and did a great job. Thank you for coming when I was home as well

5 years ago

Reply from Aptive Environmental

Thanks for the feedback, Donna. Ivan is such an awesome employee and we feel privileged to have him as part of our team!

Apr. 17th, 2019

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Sean Jones Vienna, VA

Me Alfred M was very courteous and professional. He was timely and went over the process he was going to perform. Outstanding service Thank you Sean Jones

5 years ago

Reply from Aptive Environmental

We are thrilled to learn of your experience! We love providing a truly outstanding service. :) We are proud of the work Alfred performs each and every day.

Mar. 12th, 2020

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Shirley pangburn Renton, WA

Not quite sure. Guess my idea of what was to be done when they arrived and what they did was far from being on the same page. What they did andvtime here was not worth the money we were being charged and will not be renewing our contract.

5 years ago

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Susan Dakon Bristow, VA

Our tech, Qusay, was exceptional! Professional in every way, energetic and so very customer oriented. I will hope to have him each and every time!!!!

5 years ago

Reply from Aptive Environmental

We are so thrilled to hear how well Qusay embodied our values! We would love to send him out to service you property again next time!

Mar. 13th, 2020

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Annie Cook Friendswood, TX

The technician did a great job and explained everything. I was disappointed with the sales person, after learning that my quarterly treatment is for the exterior only. You have to request interior service each time.

5 years ago

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Toni Palancia White Plains, NY

We are fairly new to Aptive, but so far we've had a positive experience. The technicians are professional & knowledgeable & they take the time to service the property.

5 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to compliment our service and people. We appreciate you very much! We are so thrilled the service has been so successful. :)

Mar. 13th, 2020

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Steve Maple Valley, WA

You come when you say your going to come always Have chemical all over my Windows but this last gentlemen did a great job where in the past not so good

5 years ago

Reply from Aptive Environmental

We are so pleased to learn that your service has improved! We are proud of our Service Professionals and are always striving to improve the service. :)

Mar. 13th, 2020

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Barb P Bothell, WA

Today's service was finally what I would expect for the price charged. The notes sent were very thorough compared to what I usually get. I will not renew this contract because I have had to have service redone several times.

5 years ago

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Sonya Milam Longmont, CO

Can we say negative star. This company will not allow the owner of the home to say no to a service. Even when payment is offered, but declining service for that month. Spruce states that they can spray your home even if you say no and if you decline they bill you for the entire year of service up front for nothing. Had two treatments for Rocky Mountain ticks in the yard. Treatment was ineffective and found more ticks after the treatment. They sprayed around my house, but the ticks were in a back yard tree. When we declined Winter treatment (since our yard is covered in snow that the children play in) they billed us for the entire year of service . Horrible customer service. Ineffective pest control. Serious scam.

5 years ago

Reply from Aptive Environmental

Sonya, so sorry to hear you haven't enjoyed our service. Please give us a call. We definitely want to make sure you are taken care of.

Feb. 19th, 2020

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Alex James Bloomfield Hills, MI

Avoid a contractual obligation for subpar services. Aptive has a mode of fixing what you tell them is wrong, opposed to inspecting and treating what you have not found. Their scheduled services follow the same model, only correcting what may be visible. This equates to a technician walking around your house and 5 minutes later you are charged $140 without any actual service. Coming from Florida, pest control companies there actively inspect and treat every single time, leaving the management of the pest control to an expert. This is compared to Aptive hiring a college student looking for a summer job and expecting you to tell them what is wrong. After trying to reschedule appointments to be present for the services, they would come regardless. When I attempted to cancel they pulled out the contract and charged a cancelation fee. This is a complete waste of money for virtually no services. Look to real, local experts for your pest control.

5 years ago

Reply from Aptive Environmental

Thanks for the feedback, Alex. We're confident we can help. Please give us a call at your earliest convenience!

Feb. 19th, 2020

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Ron Hogue St Louis, MO

They have come to the wrong house 3 times now. And at least twice they sprayed outside of someone elses house. The second time I caught them just as they were about to leave after spraying another house in my subdivision. After the last time I called the main company and was asked if someone could take a picture of what my house looks like with detailed instructions to get here. Today, I received a call that the tech was about 15 minutes from my home. He didn't show up till about 30 minutes later I asked if he got lost he said yes he went to Jackson Trace? I have no idea! When I got a text message yesterday saying you were coming today I called to make sure that your company was back to spraying inside and outside. The lady on the phone said yes they were coming to spray both outside and inside. I thought I would be pleased today. The tech was very polite and when he came to the door I asked him if he was going to do the outside or inside first. He said outside and asked me to open my garage door so he could spray inside. I opened the door and he asked if I had a water spigot I'm assuming to mix the pest spray. He rang the door bell again and said I could now shut the garage door. After the door was closed I assumed he was continuing with the outside and then coming in. I heard our trash truck coming and looked out the door since he was parked in front of our trash cans. I saw the Aptive tech in the truck and I thought he was in there to move his truck for the trash man. But no he did not he sit there while the trash man had to get out of his truck and pull the trash can back to empty it. The tech never came back in my house to spray the inside. I told your company I did not want them coming back until they could do both and I was assured they would today. I then called your main office again and was told they were going to send a message to the local office to get the tech back to my house today or set up an appointment to come back. I was also told I would get a reduced rate for today of $71.00 it appears I am getting charged $90.00 for someone to walk around the outside of my house and I live in a villa that is smaller than my original house where I signed up for the service. If I don't hear from you again I'm assuming you could care less for your customers! Please read this all! Thanks. VERY DISAPPOINTED!

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for the feedback, Ron!

Feb. 27th, 2020

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Darrell Spann Clovis, CA

The company has good communication. Their tech Marcus W is professional and a very hard worker. Also he is knowledgeable and has good customer service skills. Thank you

5 years ago

Reply from Aptive Environmental

Thank you so much for complimenting our company! We are so proud to have Marcus on our team. He is a rockstar! :)

Mar. 13th, 2020

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Momof2 New Port Richey, FL

I am not in auto pay but this company keeps taking money out my account without my permission. I keep getting a different end date and no one seems to know how to get anything done right. I will be telling everyone the lack of care you have for your customers. Never again!

5 years ago

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Carmen Edmonds, WA

We’ve been using Aptive for a couple of years now and they do very good work. Significantly less bugs and spiders, and zero rats since they’ve started.

5 years ago

Reply from Aptive Environmental

Thank you for taking the time to express your appreciation of our service! We are so pleased to hear about this stellar results! :)

Mar. 13th, 2020

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Carmela Pearland, TX

Aptive is a great service that is worth every penny spent. Service is customized to your needs and they are very good at reminding me of my upcoming appointments.

5 years ago

Reply from Aptive Environmental

We are so happy to hear that your service has been so excellent! We are thrilled to have provided you with everything you need. :)

Mar. 13th, 2020

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Julie Leach Federal Way, WA

The guy who came out on Friday was very proffessional and nice! This time the service was completed right. I do not know his name though. I hope you can find out and reward him.

5 years ago

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Scott Cambron Belleville, IL

He was very knowledgeable and went the extra mile. Very friendly and thankful to work for your company. I would hire this gentleman in a heartbeat. Thanks again

5 years ago

Reply from Aptive Environmental

Thank you for taking the time to compliment our service. We are so proud of our team. :)

Mar. 13th, 2020

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Angela Rascona Jersey City, NJ

I'm very pleased with this company and the services that are offered. over the past couple of years of having them we've seen a hugh difference. Highly recommend them

5 years ago

Reply from Aptive Environmental

We're happy to serve you, Angela!

Jan. 31st, 2020

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Randy Koenig San Antonio, TX

I asked through a chat to have the technician come on a Thursday so that there were be someone home, but they came on a Wednesday instead and thus did not treat the inside. They have to come back next Thursday to finish the job.

5 years ago

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Scott Edgar O'Fallon, MO

Mike W did a great job today. He took his time inspecting the house for bugs, spiders and anything unusual. I feel confident that I won’t be finding any surprises. Thank you

5 years ago

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Claudia Bailey

Your representative was very nice and polite; however I feel for the amount of time he spent here, $149.00 is way too much. Same with the last time you were here. I can understand it in the spring and summer, but winter... no.

5 years ago

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Ray R Malone, NY

The tech called me to inform me that he was at the home to provide the treatment. The treatment was completed as scheduled and I am very satisfied with the service.

5 years ago

Reply from Aptive Environmental

Thank you for taking the time to compliment our service. We are proud to have provided it so successfully. :)

Mar. 13th, 2020

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Jean Howard O'Fallon, MO

The young man that came to my home this morning was friendly and polite. I had to leave before he finished but I felt confidant that he did a good job.

5 years ago

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Raul Cardenas San Antonio, TX

The Aptive technician, Mark M, is courteous and very knowledgeable regarding pest control issues. He took the time to answer and address our concerns.

5 years ago

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Sara Niday League City, TX

Brandon was great. He was polite and friendly. He covered all the areas and even went BEYOND by dusting the window eves along the roof. He was thorough and much appreciated,

5 years ago

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Jaydeep Shah Richmond, TX

I like Aptive's notification system that tells me exactly when services will be performed and gives me options to choose a specific technician I like to work with.

5 years ago

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Jane Elk Grove, CA

Technician did an awesome job. Sprayed inside and out covering all areas in a timely manner, including the garage. He was very pleasant and professional.

5 years ago

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Chad Roseville, CA

The technician sprayed all areas that I have had bug sightings in, and was able to answer a couple questions about some type of bugs starting to show up .

5 years ago

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V Tang League City, TX

Tim C is a great tech. Very polite and professional. Tim took the time to explain the products he was using and was extremely knowledgeable about the products.

5 years ago

Reply from Aptive Environmental

Thanks for the feedback!

Jan. 6th, 2020

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John and Vivian S.

Eric came out to our home today and he was great. Very friendly and professional. He did an excellent job of inspecting our house and keeping us safe from critters!

5 years ago

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Ibrahim Rivera San Antonio, TX

Service is very effective, it has removed all unwanted pests inside and outside. The garage is pest free as well, thanks bro! Thank you for the awesome service John R!

5 years ago

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Sandra League City, TX

Everything went well. Pleased with the work; however, I did pay the tech when he completed the work. I would appreciate receiving an e-mail reflecting the payment I made.

5 years ago

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Jack Hill Eldridge Universal City, TX

Mike O and the other technicians who service us quarterly provide great service and help control pests around the house. Recommend Mike receive the $5 bonus.

5 years ago

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Anthony G Maccarini Carmel, NY

I've not had an insect problem since the first time Aptive treated my house. They are quick, efficient and the technicians have been friendly and informative.

5 years ago

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Marylue S Winchester, CA

I highly recommend Aptive. They have great customer service. Jeff has treated the exterior of my house several times. He is always pleasant, professional and very polite.

5 years ago

Reply from Aptive Environmental

Thanks for the recommendation, Marylue!

Jan. 22nd, 2020

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Ryan Shillington Cincinnati, OH

Don't ever do business with these people! They're crooks. They totally lied to me when they came to my door. They told me it would be $70 for an entire year of service. I was astounded at that price and I clarified it with the salesperson several times. Yes, they were losing money on it but it was a special promotion, etc. Then I got a bill 3 months later for $170/quarter. It turns out the salesperson had me sign something on his tablet and it was a totally different contract than what he'd told me. Also, I called in to talk about canceling and as soon as I mention that a salesperson in our area was lying to me they pretend like they can't hear me anymore and hang up. It's super frustrating.

5 years ago

Reply from Aptive Environmental

Ryan, please give us a call. It sounds like there was some miscommunication. Thanks in advance!

Dec. 17th, 2019

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Cesar Cortes North Royalton, OH

one guy come to offered the service for 3 applications, they gave me a contract in a tablet with many pages and said it will be for 3 application; they did the 1st application and many of the insects went from outside to inside the house and i am still have many outside, i was not expecting to kill all the insects at once, but they just get by far worst the situation; then, i requested to cancel the next service due to the very bad job and they send me an invoice of 150 usd cancellation (i paid full the first service); this company is the worst that you can hired, i will lawsuit them if they continue calling me to pay a cancellation fee; their product did not work

5 years ago

Reply from Aptive Environmental

Cesar, please give us a call. We definitely want to make this right. Thanks in advance!

Dec. 17th, 2019

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Marlene League City, TX

I have used their services for about 4 years because I hate the nasty crawlers. They have always been professional and friendly. They even cover their shoes when they come into the house.

5 years ago

Reply from Aptive Environmental

Thanks for the feedback, Marlene! Happy to serve you!

Dec. 10th, 2019

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Matt Elk Grove, CA

I do not remember his name, but the technician on 12/9/19 was very nice! He was knowledgeable and answered all of my questions with helpful information. He gets an A+

5 years ago

Reply from Aptive Environmental

Thanks, Matt!

Dec. 10th, 2019

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Larry Hatley Richmond, TX

Mr. Jose M was very polite and professional. He was very attentive to my questions, comments and requests and responded to same in a very positive way.

5 years ago

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Tramell Jackson New Braunfels, TX

Chase was great! He was very customer oriented, informative, and thorough with his work. He made sure I was satisfied with his work before he packed up and moved on

5 years ago

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Angela Pearland, TX

Probably 3rd service in a row that I wasn’t informed of upcoming service. Thankfully we were home. Tech was informative and did a good job outside and inside. However backyard gate left open or wasn’t closed completely, and one of my dogs got out. Thankfully I was able to find him. Not thrilled with the company in general and I’m thinking about cancelling before the next service.

5 years ago

Reply from Aptive Environmental

Angela, we are so sorry to hear this. Please give the branch a call so we can make this right. Thanks in advance!

Dec. 10th, 2019

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William Yorktown Heights, NY

Joaquin introduced himself and his assistant. Explained what he was going to do - in a professional manner. Was friendly and wished me happy holidays.

5 years ago

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Dharmesh Shroff Riverton, UT

Bait and switch!! I signed up for their pest control service last month and after the first service they told me that they will have a follow-up to check and see if everything is okay. they also told me that there will not be any charge on the follow-up service. after 2 weeks they scheduled another appointment. I received an email for this appointment and I responded to that email and asked them not to come so soon but they still ended up coming by the house when we were not there and on top of that they again charged my card. I called customer service and they gave all kinds of excuse. The worst customer service I have ever had with a service company. I will go ahead and cancel the service even though it will cost me an additional $130 to cancel it.

5 years ago

Reply from Aptive Environmental

Dharmesh, sorry to hear you're upset. The 30-day follow up is part of our company policy. We'd be happy to answer any questions you have. Please give the branch a call at your earliest convenience.

Dec. 12th, 2019

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Art Smith Imperial, MO

Tech was friendly explained things that I asked about He a asset to your company Tried to log into the $5 bonus for him but it wouldn’t let me it said denied

6 years ago Edited September 14, 2021

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David Strangman El Cajon, CA

Respectful and courteous technicians. This time our technician was Michael, he was great, fast, clean work and on time! we have always had a good experience with Aptive!

6 years ago Edited September 14, 2021

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Ann La Mesa, CA

Very polite and clear about what he was going to do. Asked if we had any areas of concern and listened without being rushed. Thank you for your service.

6 years ago Edited September 14, 2021