Name: Aptive Environmental
Rating: 2.5

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Beverly Luxon

Matt B was very personable and knowledgeable. He explained everything very thoroughly and went the extra mile to listen to our concerns. Very pleasant to work with.

6 years ago

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Stacey Temecula, CA

1) Did not receive a reminder of service to include time of day they would arrive 2) Did not receive notice that service had been performed but did receive notice that payment had been taken. Unsure when safe to let animals/children out to play 3) understood that eaves would have cobwebs removed before spraying but many are showing 4) Besides payment being taken, there was no evidence that anyone had been here or completed any service which isn’t ok for me...

6 years ago

Reply from Aptive Environmental

This is not okay, Stacey. Please reach out to the local branch so we can come back and complete the job. So sorry for the inconvenience.

Sep. 9th, 2019

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Dave K Monroe, WA

I was delayed responding. Our technician was clean and thoroughly explained what he was doing. He left a clean job site and explained what to expect next.

6 years ago

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Jeannie LaFever Riverview, FL

Everyone is very friendly and knowledgable from.sales to technician! Only did initial service so far but very pleased and would recommend to neighbors!

6 years ago

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Laura L Wayne, NJ

My name is Laura L. Nyquan S was my Aptive tech today. He was polite, professional, courteous and thorough. I have been a happy customer for over a year now.

6 years ago

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Christina Germantown, MD

On August 8th, we had an Aptive technician come to our residence in order to perform our initial quarterly treatment. (We believe that the technician's name was Ron.) Our 17 year old son's shoes, which had been in our basement prior to our initial treatment, are now missing. The technician was the only person, other than the members of our household, to come in and out of our residence on August 8th. The shoes that we believe were taken by the technician are a pair of men's $300 Adidas Yeezy shoes. The company said that a branch manager is looking into the situation. However, the company has not responded to our request for the branch manager's name, phone number, and/or email address.

6 years ago

Reply from Aptive Environmental

Thanks again for bringing this to our attention, Christina. We are looking into it.

Sep. 3rd, 2019

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connie conghuyen Chantilly, VA

Iam currently a customer with Aptive Environmental .I referred this company to my mom . Today the technician came to my mom's home do the initial job very well .

6 years ago

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Lois Carranza Woodbridge, VA

Jacob was on time and very courteous. This was my first appointment so can’t compare to other treatments. My only concern was the gate was left open, fortunately I found it before my dog.

6 years ago

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Mario Lafuente San Antonio, TX

Carlos was a great technician. Very thorough and explained the whole process in detail and even showed me pictures of some insects he found. Great job.

6 years ago

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George Berkaw Foristell, MO

The technician was very informative about the materials used to protect our home and in detail with the process. We look forward to having a prolonged experience with Aptive.

6 years ago

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Mary Eisler

Very professional. I'm impressed with the service as well as the technician. Glad we decided to do something about our little unwelcome friends. Thanks

6 years ago

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Sarwat Sugar Land, TX

The technician that came to our house was in a hurry. He was not paying attention to detail and rushing through the job. He was not very polite and was almost rude. The technician who had come to our before this time was great.

6 years ago

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Charline Rubinstein Monsey, NY

Positive experience. Jared is a nice professional technician. My two year old granddaughter was stung by a bee or yellow jacket within five minutes of Jared departure!!!!

6 years ago

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Gill Antelope, CA

The technician just started off rude and seemed like he wanted to do the least amount of work from the beginning. He told me he could only take off the nests he could reach. I was under the impression that all the nests would be taken off. He didn’t clean up the nests or dead wasps that he had taken off. He came into the house asked me what he wanted me to spray I told him everything but for some reason he didn’t understand everything and would ask me what’s next after every room he sprayed.

6 years ago

Reply from Aptive Environmental

Gill, sorry to hear this. Please reach out to the local branch so we can set you up with a free reservice. Thanks!

Aug. 28th, 2019

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Marina C Lake Saint Louis, MO

Every one I have dealt with in your company has been very polite and very knowledgeable in their work, service, products and shows a great exhibit of professionalism.

6 years ago

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Steve Morristown, NJ

Harold W did a nice job explaining the outside service he provided today, spraying 3 ft out and up as well as dusting the eaves. Thanks for showing up as scheduled.

6 years ago

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Yolanda San Marcos, CA

Did not clean all the cob webs as the sales person told me they would, however most were taken care of. Professional, was given incorrect address so could not find the house. Spayed all areas - now waiting to see if what was used works

6 years ago

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Liz L El Cajon, CA

Everyone is great to deal with. Very professional & all have great personalities. We have ants, fleas, gophers & ugh rats outside. Haven't seen any since the 1st treatment

6 years ago

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Camilo Herndon, VA

The exterminator needs to be friendlier and more customer oriented. He did his job but was in a hurry that we did not know what he did. We were not informed that kitchen cabinets needed to be empty and the exterminator did not give us time or giving us the option to request another appointment. He only said that he was not going to do it.

6 years ago

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Stephen Hankins Lake Saint Louis, MO

Justin O of Aptive Environmental provided excellent service , was very friendly and was able to clearly explain the extermination process the company used.

6 years ago

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Karissa Greeley, CO

I am extremely disappointed with this company! I got my initial spray done on July 12th. They said they needed to come back within 30 days of that spray to do my first quarterly spray. When I called to make an appointment they told me I would have to wait until September 7th which is 3 weeks AFTER when they were supposed to come back! I have contacted them multiple times and either do not get a response or they tell me it's because they just dont have anyone spraying in my area. This is completely unacceptable when I signed a contract with the months that were supposed to come and they are already failing to do so right off the bat. I now have more bugs in my house than I did before they did my initial spray and I'm left hanging. You can guarantee I will never recommend this company to anyone as well as NEVER use them again once I am let out of my contract.

6 years ago

Reply from Aptive Environmental

Karissa, so sorry to hear this. Please reach out to the local branch either by phone or email. Thanks so much for your patience while we work to make this right. (619) 850-5076 /

Aug. 26th, 2019

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David S

Our first service call Was performed by Alan J and he was was great. Alan was polite and knowledgeable. He treated inside and out quickly. Thanks Aptive Austin, TX

6 years ago

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John W Avon, IN

I was impressed by how Malcolm S described everything he was going to do. He also agreed easily when I asked him to spray for spiders inside our garage. John W

6 years ago

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Maria Bribeaux Temecula, CA

Satisfied with today's service. Explained to technician our concerns not addressed on prior call and he responded he would take care of it. He worked thoroughly outside around the house.

6 years ago

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Henry L. Moton Dumfries, VA

Outstanding Service...My technician (Paul) did an awesome job and was very professional. Nowadays, it is rare to see such exceptional service, but Paul provided just that.

6 years ago

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Julisa Marquez Miami, FL

BEWARE OF THIS COMPANY!!!!! UNPROFESSIONAL PEOPLE, RUDE CUSTOMER SERVICE, AND THEY CHARGE A LOT MORE THAN THEY OFFER. On June a Salesperson knocked on my door, he was very professional and promised the world at a big discount, but unfortunately, it wasn't true! The initial visit was not a big deal and they charged the amount as offered. For the second visit (after one month) one day in the middle of the week, around 3 pm, I received a text message from this company telling me they will be next day in my house at the morning for a second service. So I called them to tell I couldn't do because "hello!" I am working and I need to reschedule for a weekend, the lady replied the next two weekends were already taken and they cannot reschedule for more than two weeks. Then I said they cannot send me a short notice (just one day in advance) to let me know that and also I cannot adjust my time to them, I am the client!... all her reply was they will charge my cc and I should read the small letters on the contract. Long story short I talked with the supervisor and he got me scheduled for the weekend. What a surprise on the weekend I was waiting for these people in the morning as per my schedule but the guy didn't show up. Instead, I received a phone call from the company around 4 pm asking me if they could go around 6 pm to my house to do the service, obviously I refused that. After that incident there was no phone calls, no text messages... nothing... and one month after that I received again another text message from this company telling me I should be at home next morning for scheduled services. I tried to call them but no one replied. Today, they came to my house, no one was here so without my authorization they went to my front and back yard to do the external service because they couldn't get inside the house since no one was here, and guess what ?.... I just saw they charged $130.00 my cc. For a service no one authorized it and no one can tell if I really received or not. I really hope these people answer the phone and to get my money back. Please be aware of these people and use them at your own risk.

6 years ago

Reply from Aptive Environmental

Julisa, please see our response to this comment on Facebook. Thanks!

Aug. 22nd, 2019

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Siraj Jalali Houston, TX

He was not spraying behind beds, dressers etc., not covering the whole baseboard areas. Please send someone to do a better job. May be he had to do too many houses, so give lesser loads so that technician can perform the tasks better.

6 years ago

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Mar123 Marietta, GA

Ridiculous! Sales man gave me a discount price when I started contract. First service was ok. Got my second service and received bill for $100 more, called to ask but their answer wasn't helpful. Said I signed, I remember clearly I signed what the guy showed me, which was my discount I was getting, but he never told me and I never saw that the discount would only apply for the first time ,that if I wanted to cancel I would have to pay the discount I got the first time, pay the second service, plus the cancellation fee. I've seen several complaints similar to mine. Obviously if I was aware of the price at the beginning I would've never got the service, too expensive and poor expectations. DO NOT RECOMMEND!

6 years ago

Reply from Aptive Environmental

Please reach out to the local branch so we can get you taken care of!

Aug. 22nd, 2019

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Chuck Hinkel Collinsville, IL

We have been very happy with Aptive. Since having them we have had no bug/mouse issues. Maybe a small ant problem but they were more than happy to take care of that.

6 years ago

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Marti Denver, CO

Can I give something lower than one star -- like a minus 10? I called in for a re-apply. The technician showed up and said he was scheduled for a complete quarterly application. I told him no, just the re-apply. He did the re-apply, then a few minutes later I got an email invoice for the quarterly application. I called the office, spoke with a supposed "manager" and was told that I could not cancel the service unless I paid an additional $180, but he would schedule the quarterly application to actually be applied on the next Tuesday. Tuesday came and went -- no bug technician. I called the office again on Wednesday, and was told my account showed the entire quarterly application had be applied on the day the re-apply had been applied, and there was no appointment scheduled for me at all on Tuesday. My account showed the complete quarterly application as already having been applied and paid for -- so the "manager" I spoke with did not do anything to help. I just spoke with the office again, and a very nice woman rescheduled the re-apply and promised to send my complaint onto a manager. We will see what happens, now. Not a company I would personally recommend for service!

6 years ago

Reply from Aptive Environmental

Marti, please reach back out to the local branch so we can get you taken care of. This is not okay. Thanks in advance!

Aug. 22nd, 2019

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Brian Wehrstedt Woodbridge, VA

I very rarely give negative reviews or comments but this cannot be ignored. I had my home serviced yesterday by Stephen S. I watched him have a conversation with my wife who was home mind you through my ring camera. Walking back to his truck he was on the phone. He apparently sprayed the front of my house and proceeded to the side still on his phone. 5 minutes later I see him still on his phone walking back to his truck. My camera turns off after inactivity. I dont think much about it and go back to work. 30 min later I get the service write up stating my gate was locked and he couldn't proceed. MY WIFE WAS HOME!!! The guy just left AND left without his spray bottle that was left in front of the unlocked front gate. My first service was uneventful and I have seen less ants in general but this lackadaisical attitude is totally unacceptable. The person I spoke to was friendly and promised to make this right....

6 years ago

Reply from Aptive Environmental

Brian, this is not okay. Please reach out to the local branch office so we can make sure that you are properly taken care of. Thanks in advance!

Aug. 22nd, 2019

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Marion Freund Oakley, CA

The salesperson and the advertising video, on the webpage, tell you about how it should work/be done, but the person doing the service didn't seem to have received the information and exactly told what to do. Job just half way done by very nice technician, but I had to call him back to do more and still today find areas that were never inspected, cleaned or even looked at by the service.

6 years ago

Reply from Aptive Environmental

Sorry to hear this, Marion. Please reach out to the local branch so we can finish the job.

Aug. 22nd, 2019

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Steve Duncombe Houston, TX

This is the easiest service I have had to sign up for in a while and the pricing was very competitive. I would definitely continue business with Aptive after this experience.

6 years ago

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Brad Moldenhauer Alexandria, VA

Worst company I've dealt with. My exterminator showed up, didn't knock on the door and supposedly sprayed outside and then charged me $120. The app does not work at all on Android. You can't send messages, feedback or use their "Free re-schedule" service switch. After calling four times, they attempted to re-schedule my free service, and apparently the only person who was competent enough to accomplish that was not available and would call me back. Long story short, I was never called back, and then called SIX additional times to cancel my service. The cancellation fee was $150. Aptive claimed since I was so inconvenienced that they would drop the cancellation fee down to $120. Whatever. For a $120 I was able to uninstall their crap app and end a relationship with a disorganized organization that hasn't a clue on effective operational management.

6 years ago

Reply from Aptive Environmental

Sorry to hear this, Brad. Please reach out to the local branch so we can get this taken care of.

Aug. 22nd, 2019

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Denise D Ballwin, MO

Justin arrived on time (early even!), did a thorough job and explained everything very well. He was courteous, friendly and made me feel confident about choosing Aptive. Denise D.

6 years ago

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Tom S Overland Park, KS

Our technician was Jonathan H. He is very knowledgeable and thorough. He was able to identify an insect and tell us on what steps we could take to help control them.

6 years ago

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Melissa San Antonio, TX

THANK YOU FOR THE PROFESSIONALISM AND COURTESY OF ASKING FOR SPECIFIC AREAS I NEEDED!I ALSO APPRECIATED THE BRANCH MANAGER JAMES FOR HONORING TO THE COMMITMENT OF PROVIDING CUSTOMER SATISFACTION ON RETURNINGTO COMPLETE TREATMENT. I MAY CONSIDER RESUMING YOUR SERVICES IN THE FUTURE

6 years ago

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Mark Lassagne Dixon, CA

Jessie was awesome concerned to treat every area of concern, very efficient worker while being personable. You’re luck go have such a great employee.

6 years ago

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Janice M Collins Cuyahoga Falls, OH

Please keep sending Evan F to our home. He was extremely considerate and polite. He did a very thorough job and explained to me everything that he did.

6 years ago

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Karen Puyallup, WA

I have had ants in my kitchen for a month. Aptive have tried to deal with this for three service calls. The ants have continued to thrive. The problem has not been taken care of. Technicians and office staff have been polite and responsive.

6 years ago

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Yuliya Gainesville, VA

Great customer service. Friendly representatives or workers. Easy to request appointment through the app. So far the beat choice I made and lowest price than other.

6 years ago

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James S Holiday, FL

Javier was awesome! Very informative, knowledgeable, & thorough. He made sure all areas were checked & informed me of any issues. Highly recommend to anyone.

6 years ago

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Louis Mutarelli Seabrook, TX

For first impressions, this was not a good one. My wife wants to drop you guys after the first visit. Not sure what type of treatment he used, whether it was liquid or granulated, but the guy was only here about 15-20 mins, never came inside the house or garage, left our side gate open(to which my dog could have gotten out), never got rid of the wasps I told and showed him about, didn’t clean off all of the eaves and never told me that he was actually done with everything. I assumed he was still here until my wife came home and asked about the exterminator. We have been loyal to mikes pest control and decided to give you guys a try because of what your sales guy showed us. If this does not get rectified I will consider this a breach of contract and cancel service.

6 years ago

Reply from Aptive Environmental

Louis, please reach out to the local branch so we can set you guys up with a follow-up service. Thanks in advance!

Aug. 22nd, 2019

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Frances Geer San Antonio, TX

I have used Aptive for two years and they are excellent at removing ants and other bugs. Bernard R did a great job and he is an excellent employee. He was grand.

6 years ago

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Michael Trenton, NJ

First experience with Aptive. Joe C was quick to respond, and provided awesome services. Next time we are having our quarterly treatment, please send Joe to us.

6 years ago

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Trinidad Eldridge Temecula, CA

Joshua W, thank you so much for your great service. We really need it that as you know it gets so hot here in Temecula. You really did a fantastic job! Thank you!

6 years ago

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DT Buffalo Grove, IL

We specifically signed up for one annual contract, yet Aptive continued, we called and spoke to your Chicago number we even turned away your field employee noting we only engaged services for one year yet we were charged. We called the Chicago number again and spoke to 2 different reps, they still wouldn't refund and transferred call to a 'manager' called Brandon who still could not resolve stating service was performed on the very day we turned away your field rep. Brandon stated the refund will need to be considered by the branch office, for which there is no different number than what is listed on your communications for Chicago and ended the call without resolution. We did get refunded but the experience with Aptive not good. Your field person should not have lied and your reps should have been equipped to handle the case.

6 years ago

Reply from Aptive Environmental

Sorry to hear there was confusion regarding your agreement, DT! Please reach out to the local branch so we can clear up any further questions you might have. Thanks!

Aug. 15th, 2019

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Ferd El Dorado Hills, CA

First technician refuse to remove the wasp hive around the perimeter of our house. He said it’s workmans comp he’s ladder is not that long to reach the hive, make some good suggestions but that’s not my point. My point is to make at least some effort to remove but didn’t do it. Satisfied with the the other work he did but not the one that I’m asking.

6 years ago

Reply from Aptive Environmental

Thanks for the feedback, Ferd. Please reach out to the local branch so we can set you up with a free reservice to finish the job.

Aug. 22nd, 2019

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Jwm El Cajon, CA

Salesperson made it sound like we were getting a lot of service but when the technician was here he sprayed foundation & around perimeter and threw out a few granules. Tonight I looked out the front door and the same spider had a web right in the middle of the porch.

6 years ago

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Scott Caseman Bonney Lake, WA

Wasn't here, but the report sounds good. I had signed up for rat and nice control, didn't see that listed anywhere on the list. I didn't request the slug and snail, but got that.

6 years ago