Name: Aptive Environmental
Rating: 2.5

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Daniel Andrade Tinoco Boca Raton, FL

Good Morning, Today was the worst service that I have in my house at all my life, the service guy didn't do what I contract with Aptive. I contract The service to do my exterior (FENCE TREES ALL THE HOUSE) and the interior is only a complement, but the guy that comes today said the contract is not conform the aptive show when I singned. He said that he cant do the fence and the three, the rats box I serious doesn't understand. If it is that way, I prefer cancel my service with no fee, because it is not the service that I contract before. Please let me know who was wrong the service Guy or the sales guy and what Aptive will do to know what I need to do to have my consumer rights. Tks Daniel Tinoco

6 years ago

Reply from Aptive Environmental

Thanks for letting us know, Daniel. Please reach out to the local branch so we can make sure you are receiving the service you were promised.

Jul. 23rd, 2019

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Janet Hustus Manvel, TX

He was very poliet, we really didn't talk about anything, I asked him what he was going to do to make sure he would be going over the entire house and he said yes

6 years ago

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Jennifer Brusko Brandon, FL

Devon was so polite! He took time to explain everything to me and ask if I had any questions regarding anything. Definitely an EXCELLENT first visit!!!

6 years ago

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WILLIAM T ROTHERMEL Laguna Niguel, CA

Wife had to point out things he did not do. He said he forgot. Asked my wife if he set traps for mice and rats and she didn't know. Could not find any. What would have happened if she did not ask about things that should have been done. Big disappointment, should have stayed with TERMINEX.

6 years ago

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Briana Converse, TX

Mike S was very helpful and answered any questions I had, as this is our first home, and our first time having a pest control service. I was pleased.

6 years ago

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Kathleen Mcelroy DeRogatis Burleson, TX

The sales person that stopped by my home Gunter was amazing! He was sweet, knowledgeable, friendly and trustworthy! The technician was very good also!

6 years ago

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Amy Gravell Rockville, MD

The technician was great, very professional and hardworking. He worked in almost 100 degree heat with a big smile on his face. Wanted to give him a WOW!

6 years ago

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H Las Vegas, NV

Mario did a very thorough job. You need to schedule narrower appointment windows. We have some personal issues that make hanging around for hours difficult.

6 years ago

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DonnaB Silver Spring, MD

Terrific service! Happy with the technicians who always remember to close the gate and the thoroughness of de-webbing the house and applying the pesticide where needed.

6 years ago

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Lori Peoria, AZ

The service people that have come to my home have completed thorough spraying inside and out along with cobweb cleaning. They have been courteous and respectful.

6 years ago

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Karen B Montgomery, TX

Technician Jerrod P was very knowledgeable about what was going to be done and explained in detail what he was going to be doing and how to handle the flea treatment that was put in the yard because of our dog.

6 years ago

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Vlad Sandy, TX

Richard's very professional. He listened to what I needed done around the house and got it done quick. He is very easy to talk to, direct, and polite.

6 years ago

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Daniel Benson Lake Dallas, TX

As near as I can tell he did a good job. He checked in with me when he got here though he forgot to message me when he left. I think he emailed me instead, which I don't get on my phone.

6 years ago

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Donna DiNardo

I'm not giving the highest ratings because I've been told many things about my current infestation - moles, voles, rats. It took many months for your company to diagnose and I found that frustrating. Apart from that, your technicians have always been punctual and polite!

6 years ago

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Darren Bell Hendersonville, TN

I was told when sold the service that the service technician would come to my door and ask for me to show me the issues of the wasps and mice problem we have and no one did that whatsoever. I was also told I was given a call 30 minutes ahead of service that was apparently done at 2:17 which is not what happened and if there is a way to show my phone record please let me know so I can provide that. If I had to rate the technician it would be with an "*of retrain" as he did not do anything that I was told would be done. I run a sales company and he would be put on a 30 day performance review. I did however call after all this and the customer service girl was very nice and rescheduled service for me.

6 years ago

Reply from Aptive Environmental

Thanks for the feedback, Darren. We are sorry to hear you weren't satisfied with the service. We'll look further into your accusations. If you need anything else, please don't hesitate to reach out to your local branch. Thanks!

Jul. 23rd, 2019

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Sara Bailey-McGhee Sacramento, CA

This guy barely stayed 5 minutes on the property. He did not brush the cobwebs off on any of the windows. did not spray the perimeter of the front door entrance. I went to check what he did as soon as he left. I'm very disappointed with the quality of service he provided. I've been with this company for 1 year, and this is the first time I had such poor quality service. I would like someone to come back out and do the windows and front door entrance. Thank you for your attention to this matter.

6 years ago

Reply from Aptive Environmental

Thanks for letting us know, Sara. This is not okay. Please take a second to reach out to the local branch so we can make sure you are properly taken care of. Thanks in advance!

Jul. 23rd, 2019

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Rachel Northbrook, IL

The representative that came to my home (I forgot his name) was very nice. He was new and really tried hard to please. I feel that he did a good job and completed it in a timely manner. He was very professional.

6 years ago

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Rick Carnivale Fountain Hills, AZ

Your tech provided excellent service & information about service...Very thorough & accommodating...!!! Serviced the entire property as stated, was very polite & efficient.

6 years ago

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Robert duncan Sacramento, CA

He was very attentive to our needs. We have a pet and he was very aware of our situation. He also explain some different laws regarding spraying regulations.

6 years ago

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Sarah Hadley The Colony, TX

It’s been a year since starting service with Aptive and I completely satisfied. They are prompt, efficient , professional and knowledgeable. Thank you so much.

6 years ago

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Andrew Bunting Fulshear, TX

He did his job at his best. We are happy with the service provided today. We will see if your services provide us with less spiders, etc, in about a week. ABC sucked. Thanks

6 years ago

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Jim New Braunfels, TX

While the technician was here, he only treated/surveyed the outside. Never came inside the house or garage. I was also under the impression that there would be a 30 day follow up, which I understand that’s the purpose of today’s visit, however, it’s now 45-60 since the initial treatment, not 30 days. And why a treatment so soon so that another charge is made? Not pleased with overall service. Not pleased with technician. Is he new? Perhaps he was nervous, he was jittery.

6 years ago

Reply from Aptive Environmental

Thanks for the feedback, Jim. Please reach out to the local branch so we can set you up for a free reservice. We definitely want to get you taken care of.

Jul. 19th, 2019

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Debra Thompson Hendersonville, TN

The gentleman was very nice and respectful, but did not get rid of the spider webs on the front porch. Also, we were told under the house would be treated as well, that did not happen either.

6 years ago

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Jene K. Irvine, CA

The sales gentlemen and the technician were just amazing. Very kind and knowledgeable. I’m so happy I was offered this company’s services. I’m beyond pleased.

6 years ago

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DIANN DENNISON North Ridgeville, OH

THERE WAS NO CALL AGAIN BEFORE YOU CAME AS I WOULD OF CANCELLED THE SERVICE. THIS IS THE SECOND TIME SOMEONE CAME WITHOUT NOTICE. I CALLED TO CANCEL THE SERVICE WITH TONIA I WAS TOLD THAT THERE IS A 200.00 FEE I SAID FINE CANCEL I WILL PAY IT. I GO INTO MY BANK ACCOUNT AND YOU HAVE TAKEN ANOTHER 105.00 OUT FOR MONTHLY SERVICE. I DID NOT AUTHORIZE YOU TO COME OUT AND I HAVE NO IDEA YOU ACTUALLY DID WHAT YOU SAY YOU DID AS I WASN'T HERE TO WITNESS. THIS IS FRAUD BY ALL MEANS OF THE WORD. WHEN I CALLED AGAIN I WAN NOW TOLD THAT I HAVE TO PAY THE 105 IN ADDITION TO THE 200.00. WHY I DID NOT AUTHORIZE YOU TO COME HERE TODAY.

6 years ago

Reply from Aptive Environmental

Diann, please reach out to the local branch so we can get this taken care of. Thanks in advance!

Jul. 19th, 2019

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Jeremy Rowlett, TX

Everything was great. We have an area of concern with ants and our technician listened to the concern and concentrated on the area along with everything else.

6 years ago

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Mr and Mrs Richard Keelty Morris Plains, NJ

Professional, friendly, knowledgeable. Explained everything he was going to do. Answered all my questions. Excellent technician Excellent Sales Manager as well,

6 years ago

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Rick Maple Grove, MN

The tech was great ! Super personable guy ! Very happy with how fast you guys came out and your tech did a fantastic job . Highly recommend ! Thank you very much !

6 years ago

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Nicolas Z Lugo Hialeah, FL

Attentive, respectful, professional, efficient as well as proficient, all of which made the experience less stressful, and actually quite pleasantly effortless.

6 years ago

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Martin J Kurek

Thank You Jack for a job well done. A thorough job, friendly, answered all my questions, and gave me information about the pests. Have a Great and Safe Day!

6 years ago

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Jana

Larry E was technician today and he was very thorough! He got rid of mud dobber nests that the other tech had missed! Great job and very courteous and friendly!

6 years ago

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Federico Botero Fort Lauderdale, FL

After a year of trying to get rid of the roaches in the house we rented, we were still having the same problem. We had a visit scheduled for the previous Thursday. After they didn't show up, without a call or email, I asked how I could close my account and expressed my dissatisfaction. Their response: "Your agreement is currently completed. There are 2 ways to close the account, you can call our office at 5613492847 between 9 am-5 pm. Or you can mail a written cancellation notice by certified mail." No apology, no thank you. I called the office and they transferred me to a corporate manager. That person explained that they had treated for American and not German cockroaches this whole time. Total BS, as every person that came out here understood our problem. Terrible service, and poor results. Look elsewhere.

6 years ago

Reply from Aptive Environmental

Sorry to hear this Federico. Please reach out to the branch so we can make this up to you. We want to make sure you are taken care of.

Jul. 19th, 2019

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Christine North Las Vegas, NV

Very knowledgeable, told us what he was doing and why. He was pleasant to talk to about our bugs since this was the first time we have had this done.

6 years ago

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Joe Pasquesi Lake Zurich, IL

The team did a great job around my residence. This is the first appointment so I left room for improvement. They were on time and explained what work was going to be completed.

6 years ago

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Shawn Catlow Hillsboro, MO

A much better service than the initial one. Had there not been an improvement I would have canceled this. Please send him as our regular correspondent.

6 years ago

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Susan Dayton, OH

Andy, the sales rep promised that my garage would be sprayed. I waited for hours for the fist treatment only to find out the person came and left without treating my garage. I had no idea when this second service was going to happen and asked Andy to make sure that my garage was on the order. What is going on with unmet promises?

6 years ago

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Sandy Toman Saint Charles, IL

LeeAnn A with Aptiv did a great job today. Very hot and humid and she still went out to do the best job today! She went out of her way to be friendly and conciencious.

6 years ago

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AJ Fredericksburg, VA

First they didn't return for the initial follow-up within the month they were supposed to. As the 2nd month closed I had to call them. They still didn't come out on the day they said they would. Came the next day, when no one was home so they couldn't do the inside. Took a lot of times trying to contact them to finally get them back here 2 weeks later. It wasn't worth all the hassle though, as they made things worse instead of better. We now have ants in the house--that we did NOT have before. Also, the hornets nest in our front bushes that the man was supposed to get rid of we don't believe he treated at all! Just a few days later, it was even bigger and had more hornets, etc. in it. Even when their people finally do come out, they don't seem to actually do anything; except make any and all bug situations even worse. They haven't resolved any of our issues; again have only served to worsen all of them! Their treatments seem to attract the pests rather than kill them! We feel that they need to let us out of this year contract now, even though it's been 3 months; without the early withdrawal penalties since they clearly can not fulfill their duties to exterminate the bugs in our home. They should also Refund what we have paid them, since they've only made the problems worse and Not actually helped rid us of any of these bugs at all. We have had to re-treat everything ourselves, so our payment to them has been useless. They owe us to get out of the contract and a refund for the payments we have made.

6 years ago

Reply from Aptive Environmental

We definitely want to make this right! Please contact your local branch for a free reservice!

Jul. 19th, 2019

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Norm L Heuppelsheuser Marysville, OH

Found Crystal very friendly, informative and professional. While myself not being and pest control specialist, she appeared to do a very thorough and complete job.

6 years ago

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JSK

While service being done, I had to move curtains and boxes aside for tech to get to areas being sprayed. While in one large closet area I spilled something and technician just stood there staring - offering no type of help, I told him to go spray another room while I cleaned up. I had to open storage doors, turn on light switches. I did not feel comfortable with this tech in my home. This was first inside application since we just moved here in June. I felt like I was a bother to him.

6 years ago

Reply from Aptive Environmental

Thanks for reaching out and we're sorry to hear this. Please contact your local branch for a free reservice!

Jul. 19th, 2019

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Rachel Harker Heights, TX

Josiah was excellent. If he could be our permanent technician, my family and I would be very thankful. He is very professional and very knowledgeable. Great Job!

6 years ago

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Kenneth Anderson Aurora, IL

The person who was here did an excellent job. She explained what she was doing and the results of her innings. She acted in a completely professional manner.

6 years ago

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Jon Richardson Ogden, UT

Not the best first impressions. Missed my appointment completely Sprayed a random neighbors house instead. Called customer service and get an answering machine. Get a return call that evening to reschedule the appointment you missed. Technician gets to the appointment on time. Discuss my pest problems with technician and learn Aptive treats all problems with one product. Specifically ask to address specific pest problems and the answers I get are oh we can’t do that or oh we don’t do that. How do you treat hornets I ask and the response is well if we see a nest I knock it down. Do you spray or treat the areas active. Oh no we cannot spray product overhead. I have had pest services in the past that come to the job with a multitude of products each with its specific purpose. Dusting nests and active areas etc. Your treatment plan for knocking down the nest is fairly ineffective. Once the technician started to spray I’m pretty confident you did about the bare minimum. Did he treat the foundation area. Yep and that’s about it. I think you guys used about $2.00 in product at my site and spent 15 minutes. And to put a nice cherry on top as I right this response my wife asked me why we just got triple charged from Aptive. Sure enough I look and 3x the amount agreed upon. Attempted to remedy the situation again with the wonderful customer service you provide with the same results , answering machine. It’s safe to say I need a call fro a human that can briefly discuss my concerns with your business. It’s safe to say we will not continue our relationship together under these Conditions. Best regards, Jon Richardson.

6 years ago

Reply from Aptive Environmental

So sorry for the mixup, Jon. Please contact your local branch office so we can make sure you are properly taken care of.

Jul. 19th, 2019

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Dawn R Clearwater, FL

Very in-depth pest control service technician, she did a super job on mud dauber nests and spider webs plus sprayed the perimeter and all through the house

6 years ago

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Mazen Grand Prairie, TX

I am very frustrated at the moment. I was told I was going to get great service and three times the service I was receiving at echo shield. We are starting off on the wrong foot. The initial service for the back yard took less than 20 minutes today. I asked the technician if he set the rat traps and granulated the yard he said no. He said he would do that. I left the house and came back and he was gone. He didn’t granulate the front or back lawn. I asked the technician about treating for grub worms. He didn’t know what that was. He really didn’t know why he was here. He didn’t treat the inside house. I am hoping that the future services I don’t have to present and stand over the technicians. As of right now I am not satisfied with the initial service. I still see webs around the house.

6 years ago

Reply from Aptive Environmental

Sorry to hear this, Mazen. Please contact your local branch for a free reservice! We definitely want to make this right!

Jul. 19th, 2019

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Sam Murphy Portland, OR

Much more through than the other company but now we want to see the results and if they are good you have customers for life and lots of our neighbors also!!!

6 years ago

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Jamie Syracuse, UT

Not very happy with how aptive has been the last few months. My last spray before today was pointless. I've had horrible spiders, mosquitoes, ants and wasps this summer. My technician today left my gate open and my dog got out. Most likely will be cancelling my account soon.

6 years ago

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Brian Riverton, UT

Connor was excellent in his execution of tasks. He was above and beyond in providing premium customer service. We look forward to our future needs to be met by Connor.

6 years ago

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Brooks Reeves Frederick, MD

Alfred was thorough and a pleasure to speak with. He invited me to walk with him while he treated our home, and he covered everything I expected. Thank you!

6 years ago

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Ellen Washington Township, NJ

I made an appointment for 8 to 10 AM and got an email that said 1050 to 12:50 PM I wanted to make sure the carpenter ant situation was cleared and not sure if that happened no photos of that

6 years ago