Name: Aptive Environmental
Rating: 4.7

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Mimi Jones Salt Lake City, UT

This is the first year I have used Aptive. I trust their sales representatives and their honesty in their product. They have come every time I have had a problem . Their service is exceptional.

5 years ago

Reply from Aptive Environmental

We appreciate the feedback, Mimi! It has been a pleasure taking care of you!

Apr. 17th, 2019

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Kymberlee Yack Orem, UT

aptive has some of the best representatives that i've ever come in contact with! they were so nice, and they gave me a great deal for my pest service! and when they came out to my house, it didn't take them long at all!

5 years ago

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L. Fowler Pleasant Grove, UT

We have had Aptive for a year now and they have done a good job keeping our bugs at bay. We decided to switch companies because we wanted a little more thorough job done. They hold you to a year contract so I tried to cancel before that time was up and they held me to it. They wouldn't cancel it until they finished spraying, so it is a little bit of hassle to have to call them back.

6 years ago

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Jessica DeBenedetto Highland Lakes, NJ

No one showed up to my house so why was I charged for this service? It’s way too expensive for what you get. And it’s a racket and I wish I would’ve just sent the salesman packing the second. He showed up at my door and as soon as I have the money I planned to cancel for good.

9 months ago

Reply from Aptive Environmental

We’re sorry to hear about your experience and understand your frustration. It’s unacceptable that no one showed up for your appointment, and we appreciate you bringing this to our attention. We’d like to help resolve this issue. Please reach out to us at customersupport@goaptive.com so we can address your concerns. Thank you for your feedback.

Sep. 23rd, 2024

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Susan Hahn Fredericksburg, VA

After they sprayed the yard, we didn’t have a squirrel, bird, or any small mammals in the yard for months; we did however have mosquitoes!!! I tried to cancel but they kept billing. Impossible to cancel and horrible for the environment.

9 months ago

Reply from Aptive Environmental

We're sorry to hear about your experience and understand your concerns. It’s important to us that our services are effective and environmentally responsible. We appreciate your feedback regarding the cancellation process and will work to improve it. Please reach out to us at customersupport@goaptive.com so we can assist you further. Thank you for sharing your thoughts!

Sep. 23rd, 2024

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Cindy Miska Princeton, NJ

Benny was very thorough with our service today!!! All critical spots were serviced and dusted. Great photos!!

10 months ago

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Jose De Lemos Flanders, NJ

Garry is very customer focused and professional. Explained all he did and gave attention to details. Great service !

10 months ago

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Janet Papetti

Your service pro, Ja'mere did a excellent job. Notified me of arrival and reported all that was done.

10 months ago

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Jason Gordon (DoubleOGordon) Brooklyn, NY

Juan is a great technician. He explains the service very thorough. Look forward to our next service.

11 months ago

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Anurag Mohanty

Naafee was very helpful in explaining the outside rodent protection and helped in setting up traps inside

11 months ago

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Jane Hwang New York, NY

Professional and explained the treatments in detail. Answered all my questions and sent a post appointment report.

11 months ago

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Mike Sullivan Flemington, NJ

Thorough exterior treatment replaced/repaired mouse traps. Bennie helpful in reviewing some other areas.

11 months ago

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Shamsul Saadi (Sham)

Technician was excellent.Very friendly and knowledgeable. He explained his activities of the day very cordially

11 months ago

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Earl Bream Westfield, NJ

Was scheduled for the afternoon when I would try to make and the guy showed up early in the morning and only swept around the house. I also wanted a spray in the house which I would have directed him to do. One the contract of 9 visits is over, I will never renew nor will I recommend Aptive to anyone.

11 months ago Edited February 9, 2024

Reply from Aptive Environmental

We're sorry to hear about your scheduling issue and the service you received. It’s important to us that our customers are satisfied, and we regret that we didn’t meet your expectations. Please reach out to us at customersupport@goaptive.com so we can address your concerns and improve our services. Thank you for your feedback!

Sep. 23rd, 2024

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Lisa Bormann Hempstead, NY

Pedro was very friendly and helpful. He asked if I had any questions or concerns & listened to what I said.

11 months ago

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Larissa Gratereaux São Paulo, SP

He took care of the need in all the different areas of the house, listened to our needs and kept us informed

11 months ago

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Nan

He was the most attentive technician we’ve had. He was extremely thorough and we had the best service.

11 months ago

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Lizzy Santiago

Joseph was awesome. He went above and beyond and even included pics. He was professional, on time and communicated well.

4 weeks ago

Reply from Aptive Environmental

Thank you for sharing your experience! We're glad to hear that Joseph went above and beyond, providing excellent service with clear communication and professionalism. If you ever need anything else, feel free to reach out!

Oct. 17th, 2024

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Vincent Tenorio

I need to cancel my service. I did not agree to my current plan.

1 month ago

Reply from Aptive Environmental

We're sorry to hear that you want to cancel your service. Please contact customersupport@goaptive.com to discuss your cancellation and any concerns with your current plan. We'll be happy to assist you in resolving this.

Oct. 17th, 2024

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Sebnem Brezin

Before arrival communication, service explanations with pictures, courteous and friendly service with results. Thank you.

1 year ago

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John Ortiz Newton, NJ

Service has been great with excellent results in controlling pest infestation. I would highly recommend this company to family and friends.

1 year ago

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Janet Howell Township, NJ

My technician Nafee was very professional and efficient in treating my home. He worked expertly and confidently completing the assignment.

1 year ago

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Maria

Excellent service however check the rates that I was offered as oppose to the rate I’m being charged. It does not match

1 year ago

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morgan king Mahwah, NJ

Kind and considerate. Also very quick service which was appreciated. great technician and service. Also provided feedback via text which was cool.

1 year ago

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Diane Koster Sicklerville, NJ

Listened attentively to concerns about insects inside and outside house as I live in a wooded area. Jermaine did a great job.

1 year ago

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Peter Costa

Benny was super professional and knew his stuff. Super friendly explained the service and did everything that was asked.

1 year ago

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Theresa Mendoza

We have been using Aptive for about 4 years & are very happy with them. They are communicate well with us & get the job done.

1 year ago

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radha kumar Piscataway, NJ

Very prompt and always reachable . Flawed online survey as it does not allow to finish unless I type in stuff. Make it easy for consumers

1 year ago

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Pam Whitney Hopatcong, NJ

Jason did a great job. He was very thorough and made sure he got all the spider webs. He was by far the best service tech we’ve had.

1 year ago

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David Bachrach

I gave a good rating previously before I realized everything the technician did. He definitely deserves an excellent rating

1 year ago

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K. Franco Furlong, PA

Great communication! Technician sent a text informing us of his arrival and departure plus provided photos of his work.

1 year ago

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BP

Technician was on property today for literally 150 seconds. I have it all on camera. There is no way the treatments were met in 150 seconds. This is the second concern I have files with Aptive. I could have done the same treatment myself in bye time and not spent the money for a supposed “professional” . I’ll be reporting this to BBB and cancelling my plan. Complete waste of money.

1 year ago

Reply from Aptive Environmental

We're sorry to hear about your experience and understand your frustration with the technician's visit. It’s important to us that our customers receive thorough service, and we take your concerns seriously. Please reach out to us at customersupport@goaptive.com so we can address this issue and assist you with your cancellation. Thank you for your feedback.

Sep. 23rd, 2024

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DT Weihmiller

I selected Aptive as I was told that they could treat my boathouse by the salesperson. Then i was toldby your technician that you are not able to treat boathouses. Classic bait and switch which I will not forget come renewal time.

1 year ago

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Mary Gruber

Ryan was professional and courteous. He explained beforehand what treatments he was going to do, then did them and sent me pictures of his work.

1 year ago

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Michael Biechler

This service is very dishonest . An aptive rep came to my door and convinced me after I showed him my current service and its monthly cost and the company name , to change to them at a lower monthly cost . Did all the paperwork to my then provider to stop the service . I had to provide an auto pay to receive that rate . I had the service 3 months when I noticed they were charging my account 3 times as much as the previous ! I was so mad that they fooled me into stopping my service with the other company I had for 5 years in a lie . BEWARE !

1 year ago

Reply from Aptive Environmental

We're sorry to hear about your experience and understand your frustration with the pricing and service transition. It’s important to us that our customers feel informed and valued. Please reach out to us at customersupport@goaptive.com so we can address your concerns directly. Thank you for sharing your feedback.

Sep. 23rd, 2024

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Anonymous

Pedro was excellent. Communicated and provided pictures of the areas treated. My sales rep Takisha is fantastic! Provides excellent customer service!

1 year ago

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Dan Johnson West New York, NJ

Our tech is great. Very thorough and communicates everything so well. He is the main reason we would re-subscribe next year

1 year ago

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Robert Phalon Clifton, NJ

Felix was very professional and explain what he was doing in a clear consise manner. Took pictures of the application and outlined the service efficiently

1 year ago

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Daniel Litts Woodstock, VA

Aptive provides excellent customer service at a reasonable cost. The product works perfectly. I notice a big difference in pests when I miss a month.

1 year ago

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Kristy Pieklo Flanders, NJ

Yazzi was thorough and provide pictures of every step. Once completed I received detailed explanation of everything treated

1 year ago

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Susan Diamond Lambertville, NJ

Felix communicated before, during and after service. This enabled me to respond in real time to issues that I wanted highlighted.

1 year ago

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Mary Meehan Wayne, NJ

They do such a serious job! Spray places I wouldn’t think of! My backyard is a wooded preserve & they ate not ticks any longer. Thanks again

1 year ago

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Gene Jennings Wyckoff, NJ

Jason showed up early this morning and told me what service he was going to perform. He was very polite. And knowledgeable.

1 year ago Edited October 19, 2023

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Nira Rodriguez Sparta, NJ

We have an issue in our attic and when the sales man mentioned about the service we enrollled but then when came couldn’t resolve the problem.

1 year ago

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Sal Coladonato Edison, NJ

William was very respectful and curious. He did and excellent and detail job. I would like to recommend William for my next home service. 👍🏻

1 year ago

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elizabeth Peralta Hackensack, NJ

Yazzi is AMAZING! Knowledgeable and Professional. Explained the Process and Knew the pest before I showed the Problem. Best Experience!!!

1 year ago

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Jenny Bilotti

Jason explained everything he was doing and why, and listened to the issues we are having with wasps, and took action against all effected areas!

1 year ago

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Amy Flanders, NJ

Very thorough with going around entire house. Crossing our fingers we can finally get rid of that pesky mouse and his friends!!

1 year ago

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Sage Pappas Bridgewater, NJ

Ryan was very personable and listened to the issue I had about my wasps. He did a great job, explaining what was going to occur during the process.

1 year ago

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Brian Cassera Lake Hopatcong, NJ

The guy was here for less than 15 minutes. I usually get a text saying they are on the way to our house and never got one. He pulled up and was talking to someone outside my house for atleast 5 minutes. Not sure if he knew them or if they were trying to get info on the service. I look outside and his truck is gone 15 minutes later. I usually get a text before they pull away with pics, explaining everything they did etc but didn’t get anything. Your service is not cheap and todays treatment was terrible.

1 year ago

Reply from Aptive Environmental

We’re really sorry to hear about your experience and understand your frustration with the quick visit and lack of communication. It’s important to us that our service is thorough and meets your expectations. Please reach out to us at customersupport@goaptive.com so we can address your concerns and ensure you receive the quality service you deserve. Thank you for your feedback!

Sep. 23rd, 2024