Name: Aptive Environmental
Rating: 4.2

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Ray Vega Miami, FL

It really is incredible service!!!! Rain shine snow and freezing temperatures these guys come and provide the service. Incredible!!

1 year ago

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Debbie Rocker Pequannock, NJ

They’re efficient and quick. I had a massive ant problem and after one treatment noticed a huge reduction. By summer, they were all gone.

1 year ago

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Helene DelleChiaie

Tom J is fantastic. We feel confident that we are receiving what we are paying for and would like to request that he be our main technician

1 year ago

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David135 - Teaneck, NJ

Yazzi was professional, on time and completed treatment. Also provided appropriate warnings, noting a bedroom window was open, good catch!

1 year ago

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Shy Hopkins Oakland, NJ

The technicians who come out foe our service are always helpful and respectful. They even work despite terrible weather conditions.

1 year ago

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Trish Yesalonis Denville, NJ

He was very thorough and sent pictures of all of his work. He also reached out before the visit to see if I had any specific requests.

1 year ago

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Sangita Kantharia

Garry was great. Good communicator and thorough. Looking to pause my services until Spring time. Garry says he will follow up. TY!

1 year ago

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Gordon Ballard Edison, NJ

Very much appreciated the phone call in advance, the follow up, and truly wanting to do a good job, not just check a box for showing up. Thank you.

1 year ago

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Taylor McKay LA

Always an awesome job! I haven't seen any spiders since our first spray. Everyone is always kind and sends me photos after any service

2 years ago

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Joseph LaSala Hillsborough, NJ

Technician was on time and informed me prior to arrival. Also, provided excellent information able the services performed.

2 years ago

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khalid rahmany Ridgewood, NJ

Yazzi was great in explaining about the treatment and provided detailed report and pictures of her work. Great work Yazzi and thank you!

2 years ago

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Sebnem Brezin

Before arrival communication, service explanations with pictures, courteous and friendly service with results. Thank you.

2 years ago

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John Ortiz Newton, NJ

Service has been great with excellent results in controlling pest infestation. I would highly recommend this company to family and friends.

2 years ago

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Janet Howell Township, NJ

My technician Nafee was very professional and efficient in treating my home. He worked expertly and confidently completing the assignment.

2 years ago

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Maria

Excellent service however check the rates that I was offered as oppose to the rate I’m being charged. It does not match

2 years ago

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morgan king Mahwah, NJ

Kind and considerate. Also very quick service which was appreciated. great technician and service. Also provided feedback via text which was cool.

2 years ago

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Diane Koster Sicklerville, NJ

Listened attentively to concerns about insects inside and outside house as I live in a wooded area. Jermaine did a great job.

2 years ago

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Peter Costa

Benny was super professional and knew his stuff. Super friendly explained the service and did everything that was asked.

2 years ago

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Theresa Mendoza

We have been using Aptive for about 4 years & are very happy with them. They are communicate well with us & get the job done.

2 years ago

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radha kumar Piscataway, NJ

Very prompt and always reachable . Flawed online survey as it does not allow to finish unless I type in stuff. Make it easy for consumers

2 years ago

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Pam Whitney Hopatcong, NJ

Jason did a great job. He was very thorough and made sure he got all the spider webs. He was by far the best service tech we’ve had.

2 years ago

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David Bachrach

I gave a good rating previously before I realized everything the technician did. He definitely deserves an excellent rating

2 years ago

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K. Franco Furlong, PA

Great communication! Technician sent a text informing us of his arrival and departure plus provided photos of his work.

2 years ago

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BP

Technician was on property today for literally 150 seconds. I have it all on camera. There is no way the treatments were met in 150 seconds. This is the second concern I have files with Aptive. I could have done the same treatment myself in bye time and not spent the money for a supposed “professional” . I’ll be reporting this to BBB and cancelling my plan. Complete waste of money.

2 years ago

Reply from Aptive Environmental

We're sorry to hear about your experience and understand your frustration with the technician's visit. It’s important to us that our customers receive thorough service, and we take your concerns seriously. Please reach out to us at customersupport@goaptive.com so we can address this issue and assist you with your cancellation. Thank you for your feedback.

Sep. 23rd, 2024

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DT Weihmiller

I selected Aptive as I was told that they could treat my boathouse by the salesperson. Then i was toldby your technician that you are not able to treat boathouses. Classic bait and switch which I will not forget come renewal time.

2 years ago

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Mary Gruber

Ryan was professional and courteous. He explained beforehand what treatments he was going to do, then did them and sent me pictures of his work.

2 years ago

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Michael Biechler

This service is very dishonest . An aptive rep came to my door and convinced me after I showed him my current service and its monthly cost and the company name , to change to them at a lower monthly cost . Did all the paperwork to my then provider to stop the service . I had to provide an auto pay to receive that rate . I had the service 3 months when I noticed they were charging my account 3 times as much as the previous ! I was so mad that they fooled me into stopping my service with the other company I had for 5 years in a lie . BEWARE !

2 years ago

Reply from Aptive Environmental

We're sorry to hear about your experience and understand your frustration with the pricing and service transition. It’s important to us that our customers feel informed and valued. Please reach out to us at customersupport@goaptive.com so we can address your concerns directly. Thank you for sharing your feedback.

Sep. 23rd, 2024

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Anonymous

Pedro was excellent. Communicated and provided pictures of the areas treated. My sales rep Takisha is fantastic! Provides excellent customer service!

2 years ago

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Dan Johnson West New York, NJ

Our tech is great. Very thorough and communicates everything so well. He is the main reason we would re-subscribe next year

2 years ago

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Robert Phalon Clifton, NJ

Felix was very professional and explain what he was doing in a clear consise manner. Took pictures of the application and outlined the service efficiently

2 years ago

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Daniel Litts Woodstock, VA

Aptive provides excellent customer service at a reasonable cost. The product works perfectly. I notice a big difference in pests when I miss a month.

2 years ago

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Kristy Pieklo Flanders, NJ

Yazzi was thorough and provide pictures of every step. Once completed I received detailed explanation of everything treated

2 years ago

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Susan Diamond Lambertville, NJ

Felix communicated before, during and after service. This enabled me to respond in real time to issues that I wanted highlighted.

2 years ago

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Mary Meehan Wayne, NJ

They do such a serious job! Spray places I wouldn’t think of! My backyard is a wooded preserve & they ate not ticks any longer. Thanks again

2 years ago

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Gene Jennings Wyckoff, NJ

Jason showed up early this morning and told me what service he was going to perform. He was very polite. And knowledgeable.

2 years ago Edited October 19, 2023

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Nira Rodriguez Sparta, NJ

We have an issue in our attic and when the sales man mentioned about the service we enrollled but then when came couldn’t resolve the problem.

2 years ago

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Sal Coladonato Edison, NJ

William was very respectful and curious. He did and excellent and detail job. I would like to recommend William for my next home service. 👍🏻

2 years ago

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elizabeth Peralta Hackensack, NJ

Yazzi is AMAZING! Knowledgeable and Professional. Explained the Process and Knew the pest before I showed the Problem. Best Experience!!!

2 years ago

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Jenny Bilotti

Jason explained everything he was doing and why, and listened to the issues we are having with wasps, and took action against all effected areas!

2 years ago

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Amy Flanders, NJ

Very thorough with going around entire house. Crossing our fingers we can finally get rid of that pesky mouse and his friends!!

2 years ago

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Sage Pappas Bridgewater, NJ

Ryan was very personable and listened to the issue I had about my wasps. He did a great job, explaining what was going to occur during the process.

2 years ago

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Brian Cassera Lake Hopatcong, NJ

The guy was here for less than 15 minutes. I usually get a text saying they are on the way to our house and never got one. He pulled up and was talking to someone outside my house for atleast 5 minutes. Not sure if he knew them or if they were trying to get info on the service. I look outside and his truck is gone 15 minutes later. I usually get a text before they pull away with pics, explaining everything they did etc but didn’t get anything. Your service is not cheap and todays treatment was terrible.

2 years ago

Reply from Aptive Environmental

We’re really sorry to hear about your experience and understand your frustration with the quick visit and lack of communication. It’s important to us that our service is thorough and meets your expectations. Please reach out to us at customersupport@goaptive.com so we can address your concerns and ensure you receive the quality service you deserve. Thank you for your feedback!

Sep. 23rd, 2024

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Dennis Gallucci Washington, NJ

Jermaine was very thorough and did a great job. Best treatment yet. He was very professional and pleasant. Request he perform future treatments.

2 years ago

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D Bachani Ramsey, NJ

Excellent presentation by Bailey. If it wasn’t for his presentation and the approach, I don’t think I would’ve signed up. Great sales person!!

2 years ago

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Lucille Burney

Very thorough job! I could see that in the pictures I was sent. He sprayed where I told him I saw tiny ants. Much appreciated!

2 years ago

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Kareem Ottley Ridgewood, NJ

Pedro was great. Checked in and asked if there were any areas of concern b4 he started to make sure we were covered. That was much appreciated

2 years ago

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Kdoyle Randolph Township, NJ

Clearly explained the process of service. Very happy with information provided regarding questions about service. Thorough and clean work.

2 years ago

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Lesley Larios Succasunna, NJ

Stephanie and Yazzi we great! Very courteous, quick and thorough. They consulted with me to determine my needs and followed through.

2 years ago

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David Wall Warren Township, NJ

Magee was my technician. He was polite, informative and professional. It was my pleasure to have him provide my service.

2 years ago Edited August 15, 2023

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Jenny L New York, NY

Aptive tech Joseph was great at communication and honesty . He took the time to carefully move my kids stroller out of the way of his spraying

2 years ago