Name: Aptive Pest Control
Rating: 4.6

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John Lamb Louisville, CO

I was very happy yesterday with Kyle's service. He was prompt, actually earlier than expected, very friendly and professional. The 4 star rating instead of 5 was because previous attempts at communication with Aptiv were subpar but if the service continues as it was yesterday it will soon be a 5 star rating.

7 years ago

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Nancy Gehman Silver Spring, MD

I was told they were coming on Friday but they showed up on Thursday. I was told my address and zip code were fixed but they were not fixed when they arrived on Thursday. They were here such a short time, I am not sure what they did so hard to rate them. I was told that the pesticide was safe for birds and bees and yet I had a sign in my front yard warning people to keep off when I don't even think they sprayed that area (grassy area by the street). I was told they would spray the plants for aphids but they didn't. At this time it seems communication is lacking.

7 years ago

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Ralph Gustafson Lake Orion, MI

Our technician was good, but she said they missed one whole side of our house on the first application and would need to come out to respray with the proper equipment. Nobody has contacted us for this service yet. Can you please contact us regarding this issue?

7 years ago

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Ved Chaudhary

Very happy that Aptive sent a technician Monday morning when I reported infestation in my background on Sunday. The technician was very well prepared for the situation I described and did a great job.

7 years ago

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Jeff T New Berlin, WI

Friendly and did nice work. He was professional. Nothing else to say except that minimum characters is a feature that makes me less likely to provide a review in the future.

7 years ago

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Barbara Stewart Portland, OR

Larry and I have concerns about the number of bait stations used, it seems to be minimal at three (we could only locate 2 of the 3 when we walked around the house). We had 6 bait stations for over a decade and now we are down to half? We feel you are underserving our rat population! The areas around the deck certainly need more coverage, also consider placing stations on the concrete, haven’t had a station walk off the concrete yet. Thanks! Larry and Barbara Stewart

7 years ago

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John Caputo Antelope, CA

The technician was very professional he cleaned up all the cobwebs even the ones in the back of the corner of our backyard he also sprayed I have to leave for the black widows that we've been seeing he's very professional

7 years ago

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wysonda smith

Tech was very nice. I do not understand why the granules dispensary is not used? the techs dip their hand in the dispensary and toss out on the yard with their hand...? Would get better coverage if they actually used the whirly dispenser instead of tossing it out with the hand.

7 years ago

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Dorene Harling Grosse Pointe, MI

I wasn't home to observe the technician, but based on the photos he took, he did a great job. Proof will be in the next couple of weeks if I don't see spider webs and ants. Thanks Aptive.

7 years ago

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bobi lehman Las Vegas, NV

Granted this was the first visit but the tech was very informative and polite. Took care to keep my dogs safe and let me know what he did. Very polite, answered my questions and am very happy with the first visit.

7 years ago

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John Bonafilia Chula Vista, CA

Edoardo was great. He was here when he said he'd be here. He listened to my issues and the addressed them. When he was done he explained exactly what he'd done and what I could expect to see in the coming weeks.

7 years ago

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BarbS Houston, TX

The service technician was excellent. He listened to what the insect problems were and sprayed everywhere requested. He was polite, prompt, and called before he arrived so I would know he was on his way.

7 years ago

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Merrilee Lindblom Lincoln, CA

Great technicians. Especially when you are having a frazzled day. They understand, get to work, stay quiet while babies sleep, and all with understanding smile. No ants anymore!! 🎉 Thank you.

7 years ago

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Jan Menendez St Louis, MO

The expert went above and beyond explaining what he was going to do and how the bugs would respond. He told me how to deal with my pet. I was very pleased with his service. Thank you

7 years ago

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Paul Troselius Minneapolis, MN

The signup process with very easy and the services were well-explained. Joseph came the next day to do the initial treatment and explained everything he was going to do. He was very thorough and very nice.

7 years ago

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Elaine Denver, CO

I had the pleasure of meeting Jordan, the technician, and I was very impressed with his professionalism and work. I feel a lot better knowing I will no longer have spiders in my house and ants outside.

7 years ago

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James J Mazur West Milford, NJ

Today's service rep, Kristin, was very polite and knowledgeable. She listen to my concerns and explained to me exactly what she was going to do. Everything was done thoroughly and to my satisfaction.

7 years ago

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SUDHENDU DASGUPTA East Northport, NY

The technician John explained what he will be doing outside and inside of the house before starting the job. He took time in listening to me and targeted the areas I mentioned. I am happy with the work he did

7 years ago

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Kathie LOVETT Collegeville, PA

Your service tech was wonderful. He was very informative and found nests we did not even see. I am very happy with him.. Hopefully we will have no more bugs. Thank, You Kathie Lovett

7 years ago

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Connie Kannenberg

He was very good at explaining how the bait and traps work. Aptive could not of sent a nicer man out to help us get rid of our mice problem a live by a field and they are always trying to get in.

7 years ago

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Mary Williams Salt Lake City, UT

Justin was very friendly and asked what I needed help with. He asked what I was having problems with and I told him ants and snails. I had previously killed the place where I was having problems with ants. I do not know comprises the routine service as not all things on the list were checked. For example the crack and crevice treatment was not checked along with others. I told him about the snail problem and he said he would treat for snails and yet on the today service list it was not checked. For your service it seems very expensive for what is provided. Justin was at my place about 10 minutes. I have talked to others who have similar service to what you provide and it runs much less than you charge. I would like to stop my service.

7 years ago

Reply from Aptive Pest Control

Thanks so much for the feedback, Mary. Please reach out to your local branch so we can make sure you are properly taken care of. We definitely want to make this right.

Jul. 12th, 2019

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Evelyn Davis Round Rock, TX

My tech was great! He asked if I had any special problems, asked if I needed the inside done. Was very polite. I was feeling rotten today and he was very quite and efficient.

7 years ago

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Nithin K Bartlett, IL

Amanda , the Aptive tech who came by today was very professional. Went through the process in detail and patiently covered all areas addressing all concerns discussed. She covered both interior and outside in the same visit.

7 years ago Edited September 14, 2021

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Devin Reed Anaheim, CA

Our technician Brett N, showed up on right time. He was very professional. He was incredibly knowledgeable and everything was explained thoroughly. This company has earned my highest recommendation. 5 stars!!

7 years ago

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Vickie Chonko Rootstown, OH

Will D did a great job! He was so sweet and kind! I hope he gets rewarded for going above and beyond my expectations! He not only took his time but made sure of what I wanted done.

7 years ago

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Leslie Young Denver, CO

My technician Lyle did an excellent job of locating wasps nests that I didn't even realize were there. So glad he removed spider webs as the spider population was noticeably increasing. I look forward to seeing less creatures around the house. Thank you!!

7 years ago

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Maggie Garcia Chino, CA

I can give you 5 stars today! I was very happy with our service and technician, Tyler G. He was friendly, professional and thorough. Please continue to send Tyler to service my home.

7 years ago

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Andrew Bauer Akron, OH

Dan did a great job by walking the place with me so I could show him the active vole area. Dan was extremely courteous as well. With Dan as a representative of Aptive Assistant, you will do well!

7 years ago

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Jack Reynolds Upland, CA

My prior exterminator collected his 6 or 7 rodent traps today' Please be sure you have adequate coverage against rats. The damage done to my Corvette was $1500.00 last time. I think only one trap was placed by your tech.

7 years ago

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Gary A Deerfield, IL

Quick response (within a day). The technician (Tim) was very friendly and professional. He diagnosed the issue quickly, identified where the mice were coming into the house and applied copper mesh to address the problem.

7 years ago

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Susan Portland, OR

The only thing would like is to have an closer approximation of the time the tech is coming rather than just the day, that way I can get my pets inside - otherwise it is all good!

7 years ago

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tj Lorain, OH

The Aptive Rep, Kayla B, was very professional. Kayla went above and beyond in applying the product and with cleaning the entire exterior of the house that had many spider webs. Kayla explained the product and how it works.

7 years ago

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Wayne Berman Gaithersburg, MD

The technician was terrific. He was courteous, friendly, and thorough. He also did a little spraying indoors to combat a minor insect problem. Two thumbs up for Curtis, our tech, and Aptive.

7 years ago

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Pat Witt Las Vegas, NV

Always on time. Chris my technician is always very informative and polite. The service is great. I have never seen any kind of bugs or critters around my house. Very satisfied with this company.

7 years ago

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Kathy Ambrose San Diego, CA

Original sales person Zach was knowledgeable, friendly without being pushy. The technician, Steven was friendly and explained exactly what and where he would be working. He did a very thorough job. Great 1st experience!

7 years ago

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Rachel Walnut Creek, CA

Noone texted to say they were on the way as promised. Luckily my husband was home to put the dogs inside but he had no idea I'd signed up for this or that anyone was coming. service was fine, but there was definitely less communication than there should have been before, and during. The tech just left a reciept- didn't ask questions , or show any signs that this was an initial inspection etc.

7 years ago

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Phil Itzkowitz Pasadena, MD

Your technician was friendly, polite, thorough, and efficient. He presents an excellent face for the company. He did run out of glue traps, so I think I will be scheduling a follow-up visit.

7 years ago

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Kathy Mastic, NY

Michael was very professional and informative. He let me follow him through his process and answered any question I had in a very professional friendly manner This was the initial treatment

7 years ago

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Cindi Tacoma, WA

I left a detailed experience with YELP. We are very happy with both the Company and both of the technicians they have sent to the house (Nathan & Elayne). We've been treated fairly, and the service has been great so far.

7 years ago

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Laura Chagrin Falls, OH

Great technician today!! He came to my door to alert me of a cat who had been on my front porch because he was concerned about the chemicals making the cat ill. What a thoughtful technician and I really appreciated it.

7 years ago

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Jon P.

Professional and courteous. Lucas represented Aptive very well. Ultimately, with pest control, time will tell how successful the service and product is at controlling pests. But I am pleased with both the sales rep and service tech thus far.

7 years ago

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John Gender Winchester, CA

Service was scheduled to be performed between 1 and 3 P.M. We had called last week reporting that we had a problem with spiders inside the house. From that conversation, I undersstood that when the technician came out we could talk to him about doing something about the spiders. I missed another apointment waiting for him to show up. Our NEST cameras show that he arrived at 7:30 P.M. Someone was home. However, he did not attempt to make contact with us. It is possible that the person I spoke with on the phone failed to pass our request on to the tech? I am not happy.

7 years ago

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Donna M Maas Everett, WA

Aptive was to come out Saturday the 2nd and no one showed up. I called and talked to customer service and the person was very sorry and gave me a credit and set up new date and time. Jose was totally awesome, very polite and he did a great job

7 years ago Edited September 14, 2021

Reply from Aptive Pest Control

Thanks for the feedback, Donna. Ivan is such an awesome employee and we feel privileged to have him as part of our team!

Apr. 17th, 2019

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Leslie Cervantez Lillington, NC

I signed up for Aptive 2021, I was supposed to be on auto payments. I was charged and money taken most of the time, but if they missed the payment it was a hassle. It came down to me In collections, and I shouldn't have been. But the pest service itself is good. Just make sure your home to see it done. I've since gotten everything worked out and still use them.

3 years ago

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Curtis Dulansky Austin, TX

I have to hand it to the young man who knocked on my door. He made a sale for our primary home and rental property. The only issue I had was their scheduling format, they would just show up unannounced and if my gates aren't open or my tenants aren't home then I didn't feel they could service everything I was paying to for. All in all I was happy, I mean I never had any problems with pests around the house!

3 years ago

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Arthur Dennis Riverview, FL

Aptive is a very caring company, working with you to make sure you are satified.to meet your schedule by changing appointment times,you can also call them at anytime with any issues you have and they will fix it. all the technicians are courteous and friendly.

4 years ago

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Pat McMullin South Jordan, UT

We have had a great experience with Aptive Environmental. They always let you know when they are coming and will spray the inside of your house if you want. They are also willing to come back if you have problems after a treatment which is a big plus!

4 years ago

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Bryan Peterson Herriman, UT

A sales rep came to my door a few years ago and gave a discount for signing up and thing went well. Until it was at the end of the contract. The CC I used expired before the last payment went out, and instead of calling and asking for the new number, they sent me to collections. When I called aptive to talk to them about it, the rep confirmed that no calls were made regarding the payment. I found out about it because I got a collections notice. The service was alright, although i found it a little expensive, and after them sending me to collections, I won't ever use them or recommend them again

4 years ago

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Saylor D Herriman, UT

Aptive is always there when we have an issue and is always extremely helpful to us. Every time we've had a pest we've called and they arrived quickly and took care of the problem. The employees are always pleasant to work with and I trust them to do their jobs well.

4 years ago Edited January 13, 2022

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lana turner Avon, IN

I like the Aptive Environmental company as they are affordable, reliable and keep the pests away. We are transfering our service any time we move, very pleased with the price for continues customers and services that we recieve.

5 years ago