Name: Aptive Environmental
Rating: 4.2

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Marty Colasurdo

The service technician came out on time and explained what he was doing and answered any questions I had. I was very pleased with his service.

2 years ago Edited October 17, 2023

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Ronald A Pellecchia Summit, NJ

Rasheed was very knowledgeable and helpful. He answered all my questions. He explained all of the visits that are part of my services.

2 years ago

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Albert Angelucci Jr. Maplewood, NJ

He was very friendly and informative about what he was doing and how to make sure my pets are safe. He was very thorough with his job

2 years ago

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Ryan Haug Miami, FL

Shammal was our service tech and he did a great job. He sent very thorough pictures and even took down and disposed of a bee hive.

2 years ago

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curtis keel Mocksville, NC

I was told by salesman that my shop would be sprayed to kill mosquitos, and the spiders. I do not believe it was done. The mosquito trap was placed behind my house. The shop is 150 foot behind the house. I feel cheated.

2 years ago

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Stacey Y Richardson, TX

Texted to let me know he was on the way. Listened to my needs. Worked quickly but throughly. Was very polite and professional.

2 years ago

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Connie Scott Camden, NJ

Cornell was very professional. He answered and explained to my understanding questions I asked of him regarding Aptive products and services.

2 years ago

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Demarcus Dedhotel Houston, TX

My technician was very knowledgeable about where to treat and did not require me to do anything but allow him to do his work

2 years ago

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Mary Davis DeSoto, TX

I just want to say that I'm very pleased with the service. London was very professional. He took the time to explain everything he was doing.

2 years ago

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Colleen Carrollton, TX

Technician was great. He explained what he was going to do, asked if I had any questions. Very professional and personable.

2 years ago

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Julia Fienga Schneider Chattanooga, TN

I am still having issues with palmetto bugs trying to get into my house and now I have small ants in my back bathroom. On top of all of this, I'm now being informed I'll be paying an additional $5 per treatment when I have a contract that says it's only $109 per treatment. I will NOT be renewing my contract when it's finished

2 years ago

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Brandy B Dallas, TX

The tech addressed several wasps hives and removed them. He also provided fly traps for inside the house. He was kind and courteous

2 years ago

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Ryan Daniel

Great job today and thank you for checking in before proceeding to see if there were any specific issues we needed addressed.

2 years ago

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Earl Medley Marrero, LA

I would highly recommend Aptive for your house, inside and out to my friends and family! I will always request to have him! In the future!

2 years ago

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Kristie Wester Atlanta, GA

Hannah was very professional, informative, and personable. She is exactly the kind of employee that I would want to represent my company.

2 years ago

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Cynthia Balme New Bern, NC

Darian provided our service today. We weren’t home and he made sure to text a detailed report of what he did, along with pictures!

2 years ago

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Christina Moutafis Livingston, NJ

They were super friendly, transparent on the entire process, and efficient! We look forward to continuing services with them!

2 years ago

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John Girdzus McKinney, TX

Tech did his standard items then without objection did the extras I requested. He was/is second to none. Great job!!!

2 years ago

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KAREN Redwine Arlington, TX

Only second service; however the techs and service has been great. And less mosquitos after first treatment so hope even less after second treatment. So far so good

2 years ago

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paul haggerty North Richland Hills, TX

The technician did a very good job of informing me what his job was at my home today very patient and I think him for his service

2 years ago

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Carl Mullner Englishtown, NJ

Was not home to see what the had done but my technician took photos and texted them to me of where he sprayed. Very helpful.

2 years ago

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Judith Jushchyshyn Harleysville, PA

Came to door and asked if there was anything specific we needed done. On a very hot, humid day was still very polite and pleasant.

2 years ago

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jessi angell Advance, NC

Very knowledgeable and friendly service provider and I feel like all of my pest concerns were addressed and taken care of! Thanks Lauren!

2 years ago

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Liz Campos Rowlett, TX

Our tech was great. Did a very thorough job. Was on time and sent a very detailed text before and after service. Best tech service we have had ever!!

2 years ago

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Daron Kirven Arlington, TX

The person that came out didn't complete the entire service. He completed the outside but not the inside. He said no one answered the door when he arrived, but my wife drove up as he was spraying and he said he asked her did she want the inside sprayed and he said she said no. I asked my wife if she told him not to spray the inside and she said no and that he never asked her about the inside. I sent him a message informing him that he needed to spray the inside and he said he would try to make it back out, but never showed up or call me to let me know he wasn't coming back.

2 years ago

Reply from Aptive Environmental

We’re sorry to hear about your experience and the miscommunication regarding your service. It’s important to us that all areas are treated as needed. Please reach out to us at customersupport@goaptive.com so we can address your concerns and ensure you receive the service you deserve. Thank you for bringing this to our attention!

Sep. 23rd, 2024

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Paul Van Eeckhoven Jacksonville, NC

Very Personable tech, knowledgible. Contract could be written so as to be easier to understand…. Over all, pleasant experience for a needed service. Thank you.

2 years ago

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Patrick Hammon New York, NY

Normally I don’t write reviews but this one has me truly mad. I had a salesman sign me up for aptive who was super pushy and I decided to do it because he said I could try the first service and after then I could see how I like it. Then I get my house serviced same day and after looking into the contract there is a cancellation fee and a bunch of other stuff. I am so mad I can’t believe these guys are rated this high.

2 years ago

Reply from Aptive Environmental

We’re really sorry to hear about your experience with our sales process and the frustration it caused. It’s important to us that our customers feel informed and comfortable with their decisions. Please reach out to us at customersupport@goaptive.com so we can address your concerns and help resolve this situation. Thank you for sharing your feedback!

Sep. 23rd, 2024

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Rich Ruocco Hixson, TN

Hanna did an excellent job. She was very thorough. She spent a good amount of time here, I hope she will return here for my next appointment.

2 years ago

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McKenze Ocampo

Zero stars. I’ve asked to cancel no less than 8x bc I’ve never once had a service go smoothly. I stuck with this until my contract..aka you get your $$ no matter if you don’t uphold your end of any part of the contract! Huge mistake signing up with this company. I never give poor reviews, but I’m not kidding when I say this has been a nightmare.

2 years ago

Reply from Aptive Environmental

We’re truly sorry to hear about your experience and the challenges you’ve faced with our service and cancellation process. This is not the level of service we aim to provide, and we appreciate your feedback. Please reach out to us at customersupport@goaptive.com so we can work to resolve your concerns. Thank you for sharing your thoughts.

Sep. 23rd, 2024

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Darla Morrison Arlington, TX

technician very professionally and courteous. Did a good job. Please note we have only requested outside service not inside.

2 years ago

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arun gopalakrishnan Plano, TX

Marcus explained to me what he was going to spray for and did an excellent job! I’m very satisfied with the service provided by Aptive!

2 years ago

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Brandon hernandez

I appreciate the technician that came out and waited 10 mins till I got home so he could spray the interior of the garage.

2 years ago

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Todd Smith Charlotte, NC

Everyone is always very helpful in checking the outside for bees and wasps so we don’t need to worry so much about our kids playing outside

2 years ago

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Jana McKinney Euless, TX

Technician Anthony came on time after giving warning of his arrival. Very thorough even in the house. Very polite. Seemed knowledgeable.

2 years ago

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Clara Robertson

The worker was great. The issue was this was scheduled for a 1-5pm timeframe which I only found out once I called but the worker didn’t arrive until 730pm! I really liked the worker and is the only reason I’m not canceling this service today!

2 years ago

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Douglas Lavender

Corey did a very thorough job of treating our yard for pest. He was very polite and professional. Thank you Corey for the good work.

2 years ago Edited June 30, 2023

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Timothy Bryant Lancaster, TX

I liked the technician had a friendly attitude. He covered everything thoroughly an did a excellent job of taking care of areas I had concerns about.

2 years ago Edited June 30, 2023

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Gene Grupinski

The technician explained everything so well. What and why he was doing it. Very friendly, courteous, knowledgeable and professional.

2 years ago

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Jimintualatin Portland, OR

Absolutely the most aggressive and non customer friendly sales agents working our neighborhood. Most have No Soliciting signs up, including our home. I asked if the agent saw the sign and his response - ‘It’s just pest control!’ While it may be a great company that does great things- they missed a sizeable market based on the aggressive door-to-door comparing that has been peppering our neighborhood for several days- sometimes approaching homes more than once.

2 years ago

Reply from Aptive Environmental

We’re sorry to hear about your experience with our sales agents and the disregard for your No Soliciting sign. We appreciate your feedback and understand how important it is to respect community preferences. We’ll take your comments into consideration as we work to improve our approach. Thank you for bringing this to our attention!

Sep. 23rd, 2024

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Cip Petersen

Canceling was a nightmare. Called and was transferred to another line where I was given the chance to have them call me back. They never called back… so I had to call again and again. Got transferred and had to leave a message before getting hung up on before talking to anyone. Called again and again. Awful, predatory, waste of time… stay away people.

2 years ago

Reply from Aptive Environmental

We’re really sorry to hear about the difficulties you faced while trying to cancel your service. This is not the experience we want for our customers, and we appreciate you bringing this to our attention. Please reach out to us at customersupport@goaptive.com so we can address your concerns directly and improve our process. Thank you for your feedback!

Sep. 23rd, 2024

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Alice Downers Grove, IL

I do NOT recommend using this company. Back in October, one of their technicians broke a light fixture in my crawl space. I have been told that it will be fixed. That was over three months ago. To date, my emails, calls, texts have been ignored and I have cancelled my service, yet they are still sending technicians out for service, even after numerous emails indicating the cancellation. I've contacted Tony F, area manager, and Janet W, customer account manager. I've spoken to numerous people, technicians, indicating the nonresponse. To date - nothing. Do not use!

2 years ago

Reply from Aptive Environmental

We’re truly sorry to hear about your experience and the lack of follow-up regarding your light fixture and service cancellation. This is not the level of service we aim to provide. We appreciate you bringing this to our attention, and we want to make it right. Please reach out to us at customersupport@goaptive.com so we can address your concerns directly. Thank you for your feedback

Sep. 23rd, 2024

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david mueller Kansas City, MO

please don't spray poison all around my house when I'm not your customer.... not only did you enter my yard and risk my dog biting you, but me not being a customer of yours, risked my pet's life ( google is aptive safe for animals') I don't know what you are using in your spray. you also have terrible customer service since you feel this issue isn't significant enough to call me back so I can be advised of what poisons you sprayed all around my house. how do I get papers of what you sprayed and someone to call me back?????

2 years ago

Reply from Aptive Environmental

We’re really sorry to hear about your experience and the concerns regarding the treatment applied around your home. Your pet’s safety is very important to us, and we apologize for any distress this has caused. Please reach out to us at customersupport@goaptive.com so we can address your concerns, provide details about the products used, and ensure you receive the information you need. Thank you for bringing this to our attention!

Sep. 23rd, 2024

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Monica Palmieri Downingtown, PA

Dan did a great job. He was polite, explained everything he was going to do and asked if we needed anything anything inside done.

3 years ago

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Ctarr Johnson Tobyhanna, PA

They are really good. Every person who came to my house, did their job. They were respectful, they explained things, and they were always patient.

3 years ago

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Ray Xu Oakland, NJ

I had the pleasure of Joseph P. working with me on July 12th, 2022. It was an easy-going experience with excellent communication. Highly recommend!

3 years ago

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K. Leon Simi Valley, CA

Ricardo T treated my home today. He did an excelllent job. He was on time, explained the service and was very friendly.

3 years ago

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Roberta Rackliffe Atlanta, GA

Justin was very polite and friendly and completed the service and also wanted to know if I had any other issues or concerns regarding pest control.

3 years ago

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Bennett Varsho Washington, DC

Aptive is completely reliable and effective. They are always on time and very engaging while on site. I feel like I'm getting my money's worth.

3 years ago

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Michael Furlow Rockwood, MI

Technician called me at 10:30 never showed up called the office he said he be right here never showed up call the office they said somebody would call me back never did call the office got hung up on when I asked for a supervisor and he said he was one call back again and have to wait until tomorrow or the next day for them to call me back when their job wasn’t done right the first time zero stars would not recommend!!!!!!

3 years ago

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Jessica Nossaman McKinney, TX

Continued Excellent Service! Active technicians have been providing stellar service for us over the past few years. Very thorough and professional.

3 years ago