Name: Aptive Environmental
Rating: 2.5

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Lexi Neighbors Richmond, TX

have had a flea infestation for going on two months now. I’ve had appointments booked FOUR separate occasions. First time the gentleman could only do outdoors (covid so we understood). However he did not lay the flea stuff in the grass. Second appointment for RE SERVICE then gentlemen calls and asks if he can come early and I tell him yes. He then never shows up. I call and the office says he told them I wanted to reschedule. Not true. Third service was two weeks ago when I had three young men come to do my indoor and outdoor treatment. They did a half way job of the back yard and STILL did not treat the yard for fleas. They then went indoors to do the house and they did not move anything. They did not spray every room. They were in and out of house faster than I could drive up and down the street to get my cell phone. HIGHLY unhappy with Aptives service. I was also charge for my QUARTERLY on my RESERVICE!!!! I should not have been charged twice. I need the money back in my account! I have yet again moved all my personal pets and all my foster kittens out of the house FOUR times for y’all to show up two times!!! It is not fair. I’ve called and talked to so many different people who always say I’ll get a call back and I’ve never received a call!! I want my money back and I want the original job to be done correctly!! It is not fair.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Lexi, please give us a call. We want to make this right.

May. 13th, 2020

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VickiT Lifestyles Sacramento, CA

I notice the technician was very patient and understanding in answering all my questions and explaining preventive measures to protect my house with pest.

5 years ago

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Angela Ortiz Schertz, TX

Jaron completed a thorough job and even checked out an area behind some bushes that had been concerning me. Thankbyou for going the extra mile, Jaron!

5 years ago Edited September 14, 2021

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Parm Elk Grove, CA

If you can’t tell us what time you will be in my house how can i open my door. Is this your service or just for the money. How come i know this is the person for pest service . He just came in front of my house at 7:30 am did something in front , did not call us or email us , like I’m outside and open your backyard door. How come we know what you are doing outside my house?????. And he left a note to my front door for reschedule the appointment, i called in Sacramento service center, she was soo rude, and said we can’t touch the door bell because of covid-19- thats is ok good. If you can’t touch the door bell then how come you touch my door to place the card for reschedule. Is that make sense. Is this your customer service.????? Very disappointed and time wasting and of course money waste . Do not make people fool. Improve your conversation with customer.

5 years ago

Reply from Aptive Environmental

Thank you for bringing this to our attention. Please give us a call so we can make this right.

May. 13th, 2020

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Aneri Spotswood, NJ

Today early morning the Aptive employee came, however the service was not good this time. We told him to spray fertilizer by the fence and storage house, and he only did it in a few places outside. He only took 5 minutes and when we we called him when he was sitting in the car, he did not pick up. Also, the service was too quick this time - it only took him 5 minutes to complete everything. He did not take the time to listen to us on places we wanted it to be fertilized. Next time, we would like much better services from Aptive, and I hope they can take the time listen to their customers. Thank you!

5 years ago

Reply from Aptive Environmental

Thank you for bringing this to our attention. We're sorry to hear you weren't satisfied! Please give us a call. We'd be happy to send one of our representatives back out to your home to finish the job!

May. 13th, 2020

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Alex Rios San Antonio, TX

Aptive responds to all communicate very effectively. This time around Telvin C the tech on site was very professional and knowledgeable. Thanks Telvin!

5 years ago Edited September 14, 2021

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John Pyron St Louis, MO

The process takes care of our insects! The technician was great and reminded us to call the office if we have any problems. I don't have his name but he was very good.

5 years ago

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Chris Warner Woodbridge, VA

Leslie was polite, professional and quick!! He figured out where the ants were getting in the house and took care of them. I appreciated the service today!

5 years ago

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barry konet New Haven, CT

We were planing on terminating service because of cost, but were so impressed with the thoroughness of our technician, that we're continuing. Thanks Marco

5 years ago

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Abraham Biadgelgne Richmond, TX

Rodrigo was cordial and quite professional in doing his job. Our current problems are Gnats. As to the result of his service, we need to wait and see on how well the insects were eradicated.

5 years ago

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Karen Duddy Edison, NJ

All of the aptive employees are friendly and knowledgable. Justin S went above and beyond explaining the treatment on my property and any concerns i may have. Karen D

5 years ago

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Carlos Davila Richmond, TX

Since Aptive is caring my house one year ago, I have noticed the difference compared to previous pest company doing the pest control. Very good service, no pest anymore

5 years ago

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Margery Kane City of Saint Peters, MO

The job was done thoroughly and I chatted with the fellow who provided the service. He was helpful and offered to come back when the wasps built their nest... in the future.

5 years ago

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Krysten Wilson Stafford, VA

Paul S was professional and polite! He explained everything I needed to know and made sure that I didn’t have any questions. Aptive is lucky to have him!

5 years ago

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Barbara Tremblay City of Saint Peters, MO

Paden B was our technician and he did a great job. Paden explained to me exactly what he had done for our service and gave me some good advice for our mulch.

5 years ago

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Barbara Thomas Lorain, OH

My technician was Jeran and he called before arriving, did an excellent job and listened to my suggestions. Very good experience! He deserves a bonus.

5 years ago

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Bettie Mason San Antonio, TX

The young man called to explain the whole process to us so we would know how they have to operate now during the pandemic. He came, did his job, and left. Very good job👌

5 years ago

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T Elwell Everett, WA

Aptive has done what I expect. I have not needed anything special but the techs are very nice and do well to let me know when they are here and when they leave.

5 years ago

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Rosemary Scott Woodbridge, VA

William K was kind, professional, and helpful. He made sure we understood our options since we were home during the service work when we usually aren’t. Thank you William!

5 years ago

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Jennifer Wallace Fort Lauderdale, FL

Daryl S was our technician and he was great! Called when he arrived and called when service was complete. Very polite and courteous on the phone. Great job!

5 years ago

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Don Jacksonville, FL

1. Service is pricey. My brother is an exterminator on the east coast, and says the service should be in the $59/treatment area. 2. Service during the winter months is a waste.

5 years ago

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Judith King Leesburg, VA

Eric C, Is by far one of the best employees I have seen so far. He was very courteous and explained what he had done and completed the job in a timely fashion. Great job over and above. Very professional.

5 years ago

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David Edmonds, WA

I spoke with Johnathan about some gaps in the North facing crawl space access. He plugged some gaps in a different access and there are still gaps in the other one. You should have record of those gaps being filled I accidentally knocked the caulking loose.

5 years ago

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Pauline Anderson Lynnwood, WA

Jonathan called prior to arrival, called at arrival, & explained what he will do. Good customer relations & carryover with Covid-19 safety precautions.

5 years ago

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James Youquoi Tampa, FL

He was very thorough when going over the information and confirming what he was going to do. He answered my wife’s questions and provided quality service.

5 years ago

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Mahvash Shah Falls Church, VA

Excellent customer service. Very courteous staff member that visited my house, and he explained to me why he couldn’t come in due to Covid -19. Appreciate the care.

5 years ago

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D Jacobson League City, TX

They send reminder messages ahead of time & agree to call ahead to let me know they’re on the way/ within 30 min etc. Normally courteous & we are pleased.

5 years ago Edited September 28, 2021

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Carol S. Auburn, WA

I have been very pleased with the service. The technicians are professional, efficient and friendly. And best of all no spiders or mice this winter!

5 years ago

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LaTonya Rayford Florissant, MO

I’m not familiar with bombing a house but I just thought that each family be said in one of the rooms given the severity of my pest problem Definite most part he was very patient and nice

5 years ago Edited September 14, 2021

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Yaro W. pence Brandon, FL

This is your first service at my home and I must say Corey did an Outstanding Job! As long as your service continues at this level you will always have a customer of me.

5 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to tell us how much you appreciated your first service. We are so pleased to earn your business and are looking forward to continuing with this quality. :)

Mar. 13th, 2020

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Shane Marine Port Richey, FL

I have been with Aptive for a year now. Javier is the best!!! He did an excellent job! He is professional, courteous, and truly makes you feel as though he cares

5 years ago

Reply from Aptive Environmental

Thank you so much for this shout out to Javier! We are proud of him and proud to having him with us. :) Please let us know if there is anything further we can do to assist anytime!

Mar. 11th, 2020

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Jovanelly’s Murrieta, CA

I called over the weekend and rescheduled my 3/2 service to 3/13, but instead of canceling the 3/2 service you sent techs out anyway, and added an additional service on 3/13. Well since You ended up completing my service on 3/2 anyway, please cancel the 3/13 appointment. The reason why I attempted to reschedule it from 3/2 to 3/13 is because I don’t have 89$ to pay you until 3/13, so please wait until then for the payment I owe for the 3/2 service you completed yesterday. In the future, “cancel & reschedule“ means to replace the original scheduled date with a new date at the customers’ discretion. Thank you, Matt Jovanelly

5 years ago

Reply from Aptive Environmental

So sorry for the mix-up! Please give us a call. We definitely want to make this right.

Mar. 4th, 2020

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kathy reed Houston, TX

Technician is always so polite and thorough! I really appreciate the heads up when he is on his way. Very happy with the service provided and the results.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thank you for taking the time to express your appreciation. :) We are proud to have provided you with an outstanding service!

Mar. 11th, 2020

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Stacey Mahsetky Maple Valley, WA

So far I’m seriously unimpressed. It’s been one issue after another. The techs that have come to the house have been horrible, especially the last one, Bob. I immediately called the main number and the girl that answered didn’t seem interested that I was having issues. I was told a manager would call me back and of course that has NOT happened. I’m looking into other exterminators as I’m very displeased overall.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Stacey, we definitely want to make this right. Please give us a call. Thanks so much in advance.

Mar. 3rd, 2020

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howard San Diego, CA

Robbie did my service today & he was outstanding. Since signing up with Aptive have had or seen very few critters. Outside spiders in my eve's are about it.

6 years ago

Reply from Aptive Environmental

Thank you for taking the time to express your appreciation for our Service Professional, Robbie. We are proud to have him on our team! We are looking forward to providing you with the same level of service moving forward. :)

Mar. 12th, 2020

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Danielle J Butler Fredericksburg, VA

William was very tentative and professional to what he was doing! He appears to be an expert in what he is doing which gave me confidence in his work.

6 years ago

Reply from Aptive Environmental

We appreciate you taking the time to compliment William. We are so proud to have him on our team. :) We are looking forward to continuing to provide you with his level of service!

Mar. 12th, 2020

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Melissa Troy, MO

We just had our quarterly visit. Justin O was very friendly and explained everything he was going to do thoroughly. Very pleased with the job Justin did!

6 years ago

Reply from Aptive Environmental

Thank you for taking the time to tell us about your wonderful experience! We are proud to have someone as professional and thorough as Justin on our team. :)

Mar. 12th, 2020

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Donna M Maas Everett, WA

The Aptive representative was very friendly, asked me if I had any questions or concerns and did a great job. Thank you for coming when I was home as well

6 years ago

Reply from Aptive Environmental

Thanks for the feedback, Donna. Ivan is such an awesome employee and we feel privileged to have him as part of our team!

Apr. 17th, 2019

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Sean Jones Vienna, VA

Me Alfred M was very courteous and professional. He was timely and went over the process he was going to perform. Outstanding service Thank you Sean Jones

6 years ago

Reply from Aptive Environmental

We are thrilled to learn of your experience! We love providing a truly outstanding service. :) We are proud of the work Alfred performs each and every day.

Mar. 12th, 2020

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Shirley pangburn Renton, WA

Not quite sure. Guess my idea of what was to be done when they arrived and what they did was far from being on the same page. What they did andvtime here was not worth the money we were being charged and will not be renewing our contract.

6 years ago

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Susan Dakon Bristow, VA

Our tech, Qusay, was exceptional! Professional in every way, energetic and so very customer oriented. I will hope to have him each and every time!!!!

6 years ago

Reply from Aptive Environmental

We are so thrilled to hear how well Qusay embodied our values! We would love to send him out to service you property again next time!

Mar. 13th, 2020

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Annie Cook Friendswood, TX

The technician did a great job and explained everything. I was disappointed with the sales person, after learning that my quarterly treatment is for the exterior only. You have to request interior service each time.

6 years ago

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Toni Palancia White Plains, NY

We are fairly new to Aptive, but so far we've had a positive experience. The technicians are professional & knowledgeable & they take the time to service the property.

6 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to compliment our service and people. We appreciate you very much! We are so thrilled the service has been so successful. :)

Mar. 13th, 2020

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Steve Maple Valley, WA

You come when you say your going to come always Have chemical all over my Windows but this last gentlemen did a great job where in the past not so good

6 years ago

Reply from Aptive Environmental

We are so pleased to learn that your service has improved! We are proud of our Service Professionals and are always striving to improve the service. :)

Mar. 13th, 2020

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Barb P Bothell, WA

Today's service was finally what I would expect for the price charged. The notes sent were very thorough compared to what I usually get. I will not renew this contract because I have had to have service redone several times.

6 years ago

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Sonya Milam Longmont, CO

Can we say negative star. This company will not allow the owner of the home to say no to a service. Even when payment is offered, but declining service for that month. Spruce states that they can spray your home even if you say no and if you decline they bill you for the entire year of service up front for nothing. Had two treatments for Rocky Mountain ticks in the yard. Treatment was ineffective and found more ticks after the treatment. They sprayed around my house, but the ticks were in a back yard tree. When we declined Winter treatment (since our yard is covered in snow that the children play in) they billed us for the entire year of service . Horrible customer service. Ineffective pest control. Serious scam.

6 years ago

Reply from Aptive Environmental

Sonya, so sorry to hear you haven't enjoyed our service. Please give us a call. We definitely want to make sure you are taken care of.

Feb. 19th, 2020

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Alex James Bloomfield Hills, MI

Avoid a contractual obligation for subpar services. Aptive has a mode of fixing what you tell them is wrong, opposed to inspecting and treating what you have not found. Their scheduled services follow the same model, only correcting what may be visible. This equates to a technician walking around your house and 5 minutes later you are charged $140 without any actual service. Coming from Florida, pest control companies there actively inspect and treat every single time, leaving the management of the pest control to an expert. This is compared to Aptive hiring a college student looking for a summer job and expecting you to tell them what is wrong. After trying to reschedule appointments to be present for the services, they would come regardless. When I attempted to cancel they pulled out the contract and charged a cancelation fee. This is a complete waste of money for virtually no services. Look to real, local experts for your pest control.

6 years ago

Reply from Aptive Environmental

Thanks for the feedback, Alex. We're confident we can help. Please give us a call at your earliest convenience!

Feb. 19th, 2020

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Ron Hogue St Louis, MO

They have come to the wrong house 3 times now. And at least twice they sprayed outside of someone elses house. The second time I caught them just as they were about to leave after spraying another house in my subdivision. After the last time I called the main company and was asked if someone could take a picture of what my house looks like with detailed instructions to get here. Today, I received a call that the tech was about 15 minutes from my home. He didn't show up till about 30 minutes later I asked if he got lost he said yes he went to Jackson Trace? I have no idea! When I got a text message yesterday saying you were coming today I called to make sure that your company was back to spraying inside and outside. The lady on the phone said yes they were coming to spray both outside and inside. I thought I would be pleased today. The tech was very polite and when he came to the door I asked him if he was going to do the outside or inside first. He said outside and asked me to open my garage door so he could spray inside. I opened the door and he asked if I had a water spigot I'm assuming to mix the pest spray. He rang the door bell again and said I could now shut the garage door. After the door was closed I assumed he was continuing with the outside and then coming in. I heard our trash truck coming and looked out the door since he was parked in front of our trash cans. I saw the Aptive tech in the truck and I thought he was in there to move his truck for the trash man. But no he did not he sit there while the trash man had to get out of his truck and pull the trash can back to empty it. The tech never came back in my house to spray the inside. I told your company I did not want them coming back until they could do both and I was assured they would today. I then called your main office again and was told they were going to send a message to the local office to get the tech back to my house today or set up an appointment to come back. I was also told I would get a reduced rate for today of $71.00 it appears I am getting charged $90.00 for someone to walk around the outside of my house and I live in a villa that is smaller than my original house where I signed up for the service. If I don't hear from you again I'm assuming you could care less for your customers! Please read this all! Thanks. VERY DISAPPOINTED!

6 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for the feedback, Ron!

Feb. 27th, 2020

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Darrell Spann Clovis, CA

The company has good communication. Their tech Marcus W is professional and a very hard worker. Also he is knowledgeable and has good customer service skills. Thank you

6 years ago

Reply from Aptive Environmental

Thank you so much for complimenting our company! We are so proud to have Marcus on our team. He is a rockstar! :)

Mar. 13th, 2020

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Momof2 New Port Richey, FL

I am not in auto pay but this company keeps taking money out my account without my permission. I keep getting a different end date and no one seems to know how to get anything done right. I will be telling everyone the lack of care you have for your customers. Never again!

6 years ago