Name: Aptive Environmental
Rating: 4.2

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Tony Castro Houston, TX

Benjamin came on time and was very professional. He was well informed with the treatment and made sure we knew what he was going to do. 10/10 Thank you guys.

5 years ago

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Geenahgirl Las Vegas, NV

They are awesome! Their friendly, knowledgeable, and are accommodating. I haven't seen a live bug in my home since I started using their service. Love them! They're AMAZING!

5 years ago

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John Roper Raleigh, NC

I signed up for Aptive two days ago, 5/12/2020. After the salesman left, I quickly did some research and realized I had made a mistake. I called the local branch to cancel as I hadn't even received a contract or service agreement yet. The lady I spoke to canceled my appointment scheduled for that day and told me she canceled my contract per my request. Later that same day, I finally received a copy of the service agreement. In order to make sure I complied with the cancellation policy, I filled out the cancellation form and sent it to the email address listed in the form. I immediately received a bounce back and the email address is not valid. So I called the local branch again. It clearly went to more of a central office because the lady I spoke to referenced the local branch (Raleigh, NC) being a new branch. She couldn't even confirm an email address for anyone at the branch, or for the branch itself. She let me know that everything she saw showed me as cancelled, stating that my card was not on auto pay and would not be charged. I don't understand how your company has service agreements with email addresses listed to cancel but aren't valid. Also, no one can provide an accurate email address? I'm leaving this review #1 as another attempt to contact your company to let them know I am exercising my contractual right to cancel within the 3 days of signing up for service. #2 to let you know about the poor experience so you can help fix it for your company and customers.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Luke Bates Redmond, WA

Awful company. They go door to door - hard to chase them a way with a broom. They convinced me that they handle rats humanely and locked me into a contract. Rats, birds, and other critters have stumbled around our lawn to die over the period of 48 hours with our dog chomping at the bit to eat them. Came to the conclusion that what aptive is doing is not humane or safe for other creatures. Tried getting out of my contract and they just told me that I should know what i signed up for - terrible customer service. The manager agreed to cancel my contract, hung up on me, then went ahead and billed me anyways. A rat trap is more humane and cheaper. Save the trouble.

5 years ago

Reply from Aptive Environmental

We are sorry for for the confusion, Luke. Please let us know if there is anything we can do for you.

Jun. 18th, 2020

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Karen Berl Alexandria, VA

Arturo was our technician, and as always, he arrives promptly with a big smile on his face and eager to work. He works efficiently and we are very happy with his service.

5 years ago

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Summer Robertson San Diego, CA

Although we requested specifically that we had seen mice in the backyard, the tech showed up with no mousetraps and was supposed to cone back the next day. Don’t know if he did, he didn’t ring to let us know. Also, the ant problem we keep calling and calling about just is not going away. They are still EVERYWHERE. I am getting so frustrated with Aptiv, honestly.

5 years ago

Reply from Aptive Environmental

We are sorry to hear this. Please give us a call or send us a DM on Facebook. We definitely want to make this right!

Jun. 18th, 2020

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Kate Bechard City of Saint Peters, MO

I called to look into service and they were able to get someone to our house by the next business day. Our service agent was on time and extremely professional.

5 years ago

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David Llloyd Chesterfield, MO

We signed up with Aptive on Monday, 05/11, through a salesman who came through the area. We have a major vole infestation, and together we charted a strategy for eradication. He assured me that he had a veteran pro technician he could bring in, and our plan was to carpet bomb the back yard with repellent crystals and place several bait stations around the perimeter. Unfortunately, the technician who showed up Tuesday, 05/12, though he was prompt and courteous, he lacked the equipment, supplies and know-how for dealing with our problem. I fault Aptive management for setting up this nice guy for failure. He did not have any repellent on the truck ("we're out"), and looked puzzled when I mentioned the bait stations. It appears like a communication breakdown between the salesman, Dallas C, and the folks who manage dispatch. I wanted to cancel Tuesday's appointment then and there, but the fellow said he had other things he could do, and so did them, for which I thanked him. If I were more cynical, I would suspect them of rushing the first visit to lock me into the service agreement; I choose not to be negative. We have a second visit scheduled for this Friday, 05/15, and I am hopeful that things will run more to plan. I am in it for the long haul with you folks, so work with me here and this will have a positive outcome. Dallas recommended a repeat treatment after the initial vole attack at 2 weeks, and as needed going forward. He was shocked at the extent of the problem. Last night I was spraying my own repellent on the yard - I said this was a team effort- and I killed 6 voles with my boots just stomping on the suckers as they ran away. So, here is looking to a great second visit and lots of great reviews!! thanks for your understanding. David Lloyd

5 years ago

Reply from Aptive Environmental

Thanks so much for bringing this to our attention, David. Please give us a call at the branch and we'll gladly set up that free reservice with you. We definitely want to make sure you are taken care of and look forward to working with you!

May. 13th, 2020

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K Shorter Richmond, TX

The technician that came today and yesterday were good. Its bad that they had to come and try and clean up something that should have been done in the first place.i am totally unhappy with the service we have been receiving. For one you can not get through to anyone in management to return your phone call. I feel that they are avoiding you . In order to talk to someone you have to choose the option as if you are a new customer. Then you talk to a person still not somein management. I ask that persons to have management call me back and they want. I got an email saying that they will call me but no one has. I will be canceling my service soon as i have time to play the game and get a life person on the phone. I also plan to go on my neighbor hood app and let my community know with pictures included. I normally would not do this but with the way things are now and money is very tight I doint want anyone else to go through what we are.We have been with your company since 2018 and you have never had to hunt us down for your payment you do a very good job of taking my payment if you could perform your services as good as you take our money we would be fine. You need new management to over see your customers before you loose them all to your competitors.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Please send an email to customersupport@goaptive.com and one of our representatives will be in touch! We definitely want to make sure you are taken care of.

Mar. 18th, 2021

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J. G. San Antonio, TX

Antranett B went above and beyond over our service she informed me of everything that was serviced and looked for in my yard, even adviced me over the concerns I had.

5 years ago

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Russ Raimer Broadview Heights, OH

This was our first encounter with Aptive, and our first application. Jason was very cordial, professional, and thorough. He helped straighten out concerns with the contract, and answered our questions. Very polite, too.

5 years ago

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Nathan Blaiwes Simi Valley, CA

Erik A exceeded expectations on all levels! Great communication, professional service, friendly and on time! Now let's catch them rats! (review by M. Blaiwes)

5 years ago

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Katherine Webb Everett, WA

Incredibly frustrated. I was supposed to get a call before the technician came to my house. I never got a call. I kept trying to watch for the technician as I needed the skylights inside my house (not all the usual places out of respect for the altered plan re the covid virus situation-although no issue w/me or my house) taken care of due to spiders. He apparently came and went without doing full treatment and does not appear to have done full outside treatment. I don't think he went around the outside of my house, as I was sitting by a large window and he never walked by spraying the outside base of the house. PLEASE REMOVE YOUR CHARGE FROM MY BANK STATEMENT UNTIL THE FULL TREATMENT CAN BE DONE!!!!! It is fraud to charge me for what was NOT done! I have called three times and talked to three different people who were only able to take notes!!!!!

5 years ago

Reply from Aptive Environmental

Katherine, please give us a call. We want to make this right.

May. 13th, 2020

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Heather Lake Simi Valley, CA

Aptive is alway responsive to our pest needs. Erik did the most detailed and phenomenal job yesterday. I hope he continues to be the person who services our home.

5 years ago

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Angelo Miele Hopewell Junction, NY

We found Nick to be very accommodating and professional when asked about a mouse problem in our garage that he took care of. He’s an asset to your company. Thanks again.

5 years ago

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Christopher Cooper Friendswood, TX

I like that Aptive will come out and reservice the home with extra traps, etc when called. I do not like that they have a different tech come out each time; we have rarely had the same guy visit our home.

5 years ago

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Lexi Neighbors Richmond, TX

have had a flea infestation for going on two months now. I’ve had appointments booked FOUR separate occasions. First time the gentleman could only do outdoors (covid so we understood). However he did not lay the flea stuff in the grass. Second appointment for RE SERVICE then gentlemen calls and asks if he can come early and I tell him yes. He then never shows up. I call and the office says he told them I wanted to reschedule. Not true. Third service was two weeks ago when I had three young men come to do my indoor and outdoor treatment. They did a half way job of the back yard and STILL did not treat the yard for fleas. They then went indoors to do the house and they did not move anything. They did not spray every room. They were in and out of house faster than I could drive up and down the street to get my cell phone. HIGHLY unhappy with Aptives service. I was also charge for my QUARTERLY on my RESERVICE!!!! I should not have been charged twice. I need the money back in my account! I have yet again moved all my personal pets and all my foster kittens out of the house FOUR times for y’all to show up two times!!! It is not fair. I’ve called and talked to so many different people who always say I’ll get a call back and I’ve never received a call!! I want my money back and I want the original job to be done correctly!! It is not fair.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Lexi, please give us a call. We want to make this right.

May. 13th, 2020

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VickiT Lifestyles Sacramento, CA

I notice the technician was very patient and understanding in answering all my questions and explaining preventive measures to protect my house with pest.

5 years ago

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Angela Ortiz Schertz, TX

Jaron completed a thorough job and even checked out an area behind some bushes that had been concerning me. Thankbyou for going the extra mile, Jaron!

5 years ago Edited September 14, 2021

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Parm Elk Grove, CA

If you can’t tell us what time you will be in my house how can i open my door. Is this your service or just for the money. How come i know this is the person for pest service . He just came in front of my house at 7:30 am did something in front , did not call us or email us , like I’m outside and open your backyard door. How come we know what you are doing outside my house?????. And he left a note to my front door for reschedule the appointment, i called in Sacramento service center, she was soo rude, and said we can’t touch the door bell because of covid-19- thats is ok good. If you can’t touch the door bell then how come you touch my door to place the card for reschedule. Is that make sense. Is this your customer service.????? Very disappointed and time wasting and of course money waste . Do not make people fool. Improve your conversation with customer.

5 years ago

Reply from Aptive Environmental

Thank you for bringing this to our attention. Please give us a call so we can make this right.

May. 13th, 2020

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Aneri Spotswood, NJ

Today early morning the Aptive employee came, however the service was not good this time. We told him to spray fertilizer by the fence and storage house, and he only did it in a few places outside. He only took 5 minutes and when we we called him when he was sitting in the car, he did not pick up. Also, the service was too quick this time - it only took him 5 minutes to complete everything. He did not take the time to listen to us on places we wanted it to be fertilized. Next time, we would like much better services from Aptive, and I hope they can take the time listen to their customers. Thank you!

5 years ago

Reply from Aptive Environmental

Thank you for bringing this to our attention. We're sorry to hear you weren't satisfied! Please give us a call. We'd be happy to send one of our representatives back out to your home to finish the job!

May. 13th, 2020

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Alex Rios San Antonio, TX

Aptive responds to all communicate very effectively. This time around Telvin C the tech on site was very professional and knowledgeable. Thanks Telvin!

5 years ago Edited September 14, 2021

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John Pyron St Louis, MO

The process takes care of our insects! The technician was great and reminded us to call the office if we have any problems. I don't have his name but he was very good.

5 years ago

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Chris Warner Woodbridge, VA

Leslie was polite, professional and quick!! He figured out where the ants were getting in the house and took care of them. I appreciated the service today!

5 years ago

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barry konet New Haven, CT

We were planing on terminating service because of cost, but were so impressed with the thoroughness of our technician, that we're continuing. Thanks Marco

5 years ago

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Abraham Biadgelgne Richmond, TX

Rodrigo was cordial and quite professional in doing his job. Our current problems are Gnats. As to the result of his service, we need to wait and see on how well the insects were eradicated.

5 years ago

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Karen Duddy Edison, NJ

All of the aptive employees are friendly and knowledgable. Justin S went above and beyond explaining the treatment on my property and any concerns i may have. Karen D

5 years ago

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Carlos Davila Richmond, TX

Since Aptive is caring my house one year ago, I have noticed the difference compared to previous pest company doing the pest control. Very good service, no pest anymore

5 years ago

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Margery Kane City of Saint Peters, MO

The job was done thoroughly and I chatted with the fellow who provided the service. He was helpful and offered to come back when the wasps built their nest... in the future.

5 years ago

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Krysten Wilson Stafford, VA

Paul S was professional and polite! He explained everything I needed to know and made sure that I didn’t have any questions. Aptive is lucky to have him!

5 years ago

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Barbara Tremblay City of Saint Peters, MO

Paden B was our technician and he did a great job. Paden explained to me exactly what he had done for our service and gave me some good advice for our mulch.

5 years ago

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Barbara Thomas Lorain, OH

My technician was Jeran and he called before arriving, did an excellent job and listened to my suggestions. Very good experience! He deserves a bonus.

5 years ago

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Bettie Mason San Antonio, TX

The young man called to explain the whole process to us so we would know how they have to operate now during the pandemic. He came, did his job, and left. Very good job👌

5 years ago

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T Elwell Everett, WA

Aptive has done what I expect. I have not needed anything special but the techs are very nice and do well to let me know when they are here and when they leave.

5 years ago

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Rosemary Scott Woodbridge, VA

William K was kind, professional, and helpful. He made sure we understood our options since we were home during the service work when we usually aren’t. Thank you William!

5 years ago

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Jennifer Wallace Fort Lauderdale, FL

Daryl S was our technician and he was great! Called when he arrived and called when service was complete. Very polite and courteous on the phone. Great job!

5 years ago

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Don Jacksonville, FL

1. Service is pricey. My brother is an exterminator on the east coast, and says the service should be in the $59/treatment area. 2. Service during the winter months is a waste.

5 years ago

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Judith King Leesburg, VA

Eric C, Is by far one of the best employees I have seen so far. He was very courteous and explained what he had done and completed the job in a timely fashion. Great job over and above. Very professional.

5 years ago

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David Edmonds, WA

I spoke with Johnathan about some gaps in the North facing crawl space access. He plugged some gaps in a different access and there are still gaps in the other one. You should have record of those gaps being filled I accidentally knocked the caulking loose.

5 years ago

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Pauline Anderson Lynnwood, WA

Jonathan called prior to arrival, called at arrival, & explained what he will do. Good customer relations & carryover with Covid-19 safety precautions.

5 years ago

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James Youquoi Tampa, FL

He was very thorough when going over the information and confirming what he was going to do. He answered my wife’s questions and provided quality service.

5 years ago

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Mahvash Shah Falls Church, VA

Excellent customer service. Very courteous staff member that visited my house, and he explained to me why he couldn’t come in due to Covid -19. Appreciate the care.

5 years ago

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D Jacobson League City, TX

They send reminder messages ahead of time & agree to call ahead to let me know they’re on the way/ within 30 min etc. Normally courteous & we are pleased.

5 years ago Edited September 28, 2021

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Carol S. Auburn, WA

I have been very pleased with the service. The technicians are professional, efficient and friendly. And best of all no spiders or mice this winter!

5 years ago

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LaTonya Rayford Florissant, MO

I’m not familiar with bombing a house but I just thought that each family be said in one of the rooms given the severity of my pest problem Definite most part he was very patient and nice

5 years ago Edited September 14, 2021

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Yaro W. pence Brandon, FL

This is your first service at my home and I must say Corey did an Outstanding Job! As long as your service continues at this level you will always have a customer of me.

5 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to tell us how much you appreciated your first service. We are so pleased to earn your business and are looking forward to continuing with this quality. :)

Mar. 13th, 2020

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Shane Marine Port Richey, FL

I have been with Aptive for a year now. Javier is the best!!! He did an excellent job! He is professional, courteous, and truly makes you feel as though he cares

5 years ago

Reply from Aptive Environmental

Thank you so much for this shout out to Javier! We are proud of him and proud to having him with us. :) Please let us know if there is anything further we can do to assist anytime!

Mar. 11th, 2020

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Jovanelly’s Murrieta, CA

I called over the weekend and rescheduled my 3/2 service to 3/13, but instead of canceling the 3/2 service you sent techs out anyway, and added an additional service on 3/13. Well since You ended up completing my service on 3/2 anyway, please cancel the 3/13 appointment. The reason why I attempted to reschedule it from 3/2 to 3/13 is because I don’t have 89$ to pay you until 3/13, so please wait until then for the payment I owe for the 3/2 service you completed yesterday. In the future, “cancel & reschedule“ means to replace the original scheduled date with a new date at the customers’ discretion. Thank you, Matt Jovanelly

5 years ago

Reply from Aptive Environmental

So sorry for the mix-up! Please give us a call. We definitely want to make this right.

Mar. 4th, 2020

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kathy reed Houston, TX

Technician is always so polite and thorough! I really appreciate the heads up when he is on his way. Very happy with the service provided and the results.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thank you for taking the time to express your appreciation. :) We are proud to have provided you with an outstanding service!

Mar. 11th, 2020

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Stacey Mahsetky Maple Valley, WA

So far I’m seriously unimpressed. It’s been one issue after another. The techs that have come to the house have been horrible, especially the last one, Bob. I immediately called the main number and the girl that answered didn’t seem interested that I was having issues. I was told a manager would call me back and of course that has NOT happened. I’m looking into other exterminators as I’m very displeased overall.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Stacey, we definitely want to make this right. Please give us a call. Thanks so much in advance.

Mar. 3rd, 2020