Name: Aptive Environmental
Rating: 2.5

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Daniel ranger Tampa, FL

Impossible to get a hold of When the reservice finally arrived They did so without calling and just showed up at whatever time. I called and called for two weeks to get a reservice I spoke to many reps, being given the run around by voicemail ma Hines and lines getting cut off. The only people that would answer we’re sales reps trying to sell me a service I already had. Quick to sale Very painfully slow to deliver on promises . « Oh well call you back, make this our top priority » Two weeks and nothing. They promise you the moon and deliver cow Dunn. When the techs do get here, they are kind and polite and take instruction well. So it’s not the individuals, it’s the company that’s hard to reach and then just dispatched people on whatever day they want. Best part? The day I did get reservice (which was the selling point I initially) a second tech showed up an hour or so after the first one had left. Also, by the time the finally reservice a, my quarterly was due a week later So, hardly helpful. I tried calling, sending emails, using the chat, nothing but sales attempts. When my app wasn’t working I called for support, the couldn’t help me so the also told me they’d notified the company and would call me back « tomorrow » but never did. I don’t what to call the failure, poor customer service? Inability to follow through? Again, the techs are nice and competent, the whole organization around it is pathetic. Too bad it costs so much to cancel.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jenell Webb Baltimore, MD

This isn't about the tech who was professional and prompt and attentive. This is about the effectiveness of the chemicals used. Since our service the ants have been more visible and more aggressive. I'd like to discuss remedies or cancel the service going forward. Thank you.

5 years ago

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Sinead O'Shaughnessy San Antonio, TX

The customer service was incredible. The representative who came out was extremely friendly, answered any and all questions, and he did his job very well.

5 years ago

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Brad S. McKinney, TX

Today was my first treatment. Our service pro Tony was super friendly and informative about the service and agreement. Great job, hoping it keeps up. -Brad S.

5 years ago

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Barry Stephens Missouri City, TX

My technician, Jermaine, was timely, professional and efficient in his duties. I strongly recommend him and look forward to him servicing our account again!

5 years ago Edited October 20, 2021

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Sylvia Flores League City, TX

I really like that you guys came out again to re-spray so soon. The technician was very courteous and respectful, he explained things so me. Very pleasant young man

5 years ago

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Deborah Parrish Belleville, IL

I do not like the unorganized habits of your company. One month you treat for everything needed and two month later you tell me you do not treat for that insect anymore. Your time scheduling for your technicians is irregular and not the times or even days you tell me over the phone. I am cancelling my service now that the contract has expired. Even the information you give me on when the contract expires has been irregular. Do not contact me again.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Regina Crawley Vienna, VA

Sorry I missed the technician. Although I was home, I did not see or hear him. I would have unlocked the gate so that the back of the house could have been done especially around the windows and sliding doors.

5 years ago

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Tania Barron Houston, TX

Jaamal made me feel comfortable; he explain my husband and I what he was gonna do and also details about what it does etc. Can't wait to see the results. Thank you Jaamal.

5 years ago

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Domingo Ponce Fort Lauderdale, FL

Greg was professional and very pleasant, he was very customer service oriented, and went above and beyond. If he could be my regular service technician would be great!

5 years ago

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Nancy Mogelnicki O'Fallon, MO

Very responsive and helpful. Brandon came to my home today for a free re-service and was very professional. He explained everything he was going to do and even gave me some spider traps.

5 years ago

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laquisha byrd Aberdeen, MD

Chris was awesome. He made sure I understood exactly what he was doing and followed up as promised! I appreciate the prompt and thorough service he provided. Laquisha S.

5 years ago

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Raphael Laufer Falls Church, VA

Our technician, James F, is very thorough and professional with prompt and courteous service. Highly recommend Aptive to anyone looking for quality pest control.

5 years ago

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Mari Talamantez San Antonio, TX

Not given what was promised. The “technician” was in and out in under 10 minutes and did not provide the services promised. I was told all eaves would be sprayed, as well as three feet out from the perimeter. I was also promised flea and tick treatment for the entire yard. There is NO WAY this was all completed in less than 10 minutes. I opened the gate for this “technician” and went inside very briefly. When I came out to check on him, he was GONE! He just left and didn’t say a word. This company is a SCAM! Over 355 complaints to the BBB in the last 12 months. I canceled after this “technician” failed to do his job. VERY DISAPPOINTED!! I would give zero stars if that was an option.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Andy S San Antonio, TX

The plan summary statws the front and backyards were treated which is contradictory to the notes from the technician and what he actually treated. The salesperson stated they’d service 30 ft out from the house but the tech said that is not part of the service. Not very pleased with this deceptive practice.

5 years ago

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D Luney O'Fallon, MO

I still have spider webs on my house and porch. He only walked the parameter of my house with a hand spreader not the 40 feet band the salesman stated. I called as soon as he left to talk to someone. I was on hold for nearly 20 minutes. I spoke to someone in UT not in my area. I explained the services the salesman offered and the slight services I received. The technician was at my house for approximately 15 minutes. I was out mowing my yard when he arrived. As per the salesman I told him I would open the garage for him to treat it. I stayed busy reloading the mouse boxes I have around the outside of my house. He placed a single large box at the corner of my house about 8 inches from the foundation. After he left I moved it to a bare spot under the fireplace chimney. I have a row of hedges 6 feet out on that side of the house. He stayed between the hedges and the house when he was applying products. The same can be said all the way around the house. He seemed to be in a fire ball hurry to get to his next appointment and I only got part of the services the salesman told me I was getting. On the call the representative said he would reschedule someone to redo the first treatment. He said Monday morning was the first opening. I explained that if the treatment wasn't per the salesmans statement that I expected a full refund and cancelation of all services. The salesman was very friendly and might be over selling to get the business. However, I expect the services promised. I'm willing to give the company a second chance to do right by me. If things are done substandard on Monday I will take action with the BBB and follow that with the appropriate legal actions. I would welcome a call from upper management to discuss my experience.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Glenda Wilson City of Saint Peters, MO

With this being the initial treatment I really can not give a true review. I don't remember the young man's name that was here, he was very friendly and did address my concern about voles.

5 years ago

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Erin Stewart ,

He was very nice and very professional. He also told me to let him know if we saw any problems to let him know. Well, the ants under the garage door are back.

5 years ago

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Cheryl St Louis, MO

So far the tech didn’t realize I was home. When I saw him he didn’t really say much other than what type of pests am I seeing? Didn’t let me know he was finished just left. I would of liked to have known what he actually sprayed after he was done. My dogs aren’t liking the chemicals used/ I will be keeping an eye on them to make sure they don’t get ill.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jennifer S. Hudson, OH

Aptive is always very responsive to my requests and does a thorough job. After each visit, we never have another issue! Our recent technician, Will, was excellent.

5 years ago

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Daelynn Romo Escondido, CA

I’m not completely sold on the products you use. Our tech was fine- but not super personable- he left a gate open and I felt he was a bit annoyed if he didn’t have a clear path - he seemed impatient. Maybe it was his last house of the day on a Friday- but it showed.

5 years ago

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Jennifer Trang Manvel, TX

We have bagworms/ cocoons (?) or something all over our fence and pool fence. He sprayed the area but left all of them hanging everywhere. Our last pest company would’ve removed the nest or bugs when they came. Many of the cocoons are still stuck on the fence and alive.....

5 years ago

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Artchamber San Antonio, TX

Andrew was awesome! He listened to all my needs and was very informative about his process and how it would fit my needs. He handled everything very professionally!

5 years ago

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Darin Young Bel Air, MD

Mr. G was very professional and helpful with his pest service today! He did a great job providing all customer related information and answering my questions. Thanks!

5 years ago

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jimi bihr St Louis, MO

Overcharged my mom, was taken care of but only after we tracked down my agent and he fixed. First treatment guy was here 15 minutes. Still had wasp nests and saw many spiders. Michael came out today and got all nests and spent the time to do job correctly! Thank u Michael

5 years ago

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KBarefield South Salem, NY

Jay was amazing and was able to give us a lot of helpful information about an ant issue we were having all while maintaining social distancing. Thank you

5 years ago

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Phillip Hopewell Junction, NY

Samantha did a very good job she went in my garage and did all around the walls inside did a good job doing the two corners of the door itself as well as going around the outside of the house

5 years ago

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James Houston, TX

The technicians have all been wonderful. The gentleman yesterday called to let me know he was at my house, worked quickly, and let me know when he was done.

5 years ago

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Jonathan Gaedchens Houston, TX

Did good work and were very polite. Came to the door and after doing paperwork they explained what they were going to do and then they were hard at work.

5 years ago

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Karen Fletcher Sugar Land, TX

So far I have no problem with the service but I put 4 stars as I prefer to see how it panS our over time. Brian was very patient and explained everything. He was quick and efficient.

5 years ago

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Eva Fermin Fairfield, CA

Not satisfied he did only less 10 minutes and I have big house to spray. I just open the gate for him and when I went outside his gone . First he told me about 20 minutes to do , he ask me do I need to tell you if I leave ? I said No that’s fine . But when I go out to see him is disappear and go around outside his services car is gone. I called him right away he told me his done the service. I mention about my front lawn grass if he spray because that’s the bugs is coming from and I have childcare that I need to protect them when there out . All my past service came before I don’t tell them they will spray . Actually mostly in the backyard before because I have grass but I put concrete already . I just really disappointed the service this time . That’s my feed back .

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Stacy Lyon Webster, TX

Tim was extremely professional and courteous. He picked up after himself and wore his mask and practiced COVID-19 safety measures. I highly recommend him as a technician.

5 years ago

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Jimmy Vollman Pearland, TX

He listened to my specific needs and took care to address all my issues. He was very respectful and seemed to care about me as a customer. I appreciated it.

5 years ago

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florence scott Deer Park, TX

Totally loved Anthony. Outside service ok only had bad storms all evening and night, pretty sure there isn't any chemical left any where outside now. Disappointed when Anthony came in the house with one little aerosol can of spray for the house. Something my 70 yr old self could do by myself. Hopefully we can start over with the initial service since the environment eliminated any of the hard work Anthony did.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Tony Castro Houston, TX

Benjamin came on time and was very professional. He was well informed with the treatment and made sure we knew what he was going to do. 10/10 Thank you guys.

5 years ago

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Geenahgirl Las Vegas, NV

They are awesome! Their friendly, knowledgeable, and are accommodating. I haven't seen a live bug in my home since I started using their service. Love them! They're AMAZING!

5 years ago

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John Roper Raleigh, NC

I signed up for Aptive two days ago, 5/12/2020. After the salesman left, I quickly did some research and realized I had made a mistake. I called the local branch to cancel as I hadn't even received a contract or service agreement yet. The lady I spoke to canceled my appointment scheduled for that day and told me she canceled my contract per my request. Later that same day, I finally received a copy of the service agreement. In order to make sure I complied with the cancellation policy, I filled out the cancellation form and sent it to the email address listed in the form. I immediately received a bounce back and the email address is not valid. So I called the local branch again. It clearly went to more of a central office because the lady I spoke to referenced the local branch (Raleigh, NC) being a new branch. She couldn't even confirm an email address for anyone at the branch, or for the branch itself. She let me know that everything she saw showed me as cancelled, stating that my card was not on auto pay and would not be charged. I don't understand how your company has service agreements with email addresses listed to cancel but aren't valid. Also, no one can provide an accurate email address? I'm leaving this review #1 as another attempt to contact your company to let them know I am exercising my contractual right to cancel within the 3 days of signing up for service. #2 to let you know about the poor experience so you can help fix it for your company and customers.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Luke Bates Redmond, WA

Awful company. They go door to door - hard to chase them a way with a broom. They convinced me that they handle rats humanely and locked me into a contract. Rats, birds, and other critters have stumbled around our lawn to die over the period of 48 hours with our dog chomping at the bit to eat them. Came to the conclusion that what aptive is doing is not humane or safe for other creatures. Tried getting out of my contract and they just told me that I should know what i signed up for - terrible customer service. The manager agreed to cancel my contract, hung up on me, then went ahead and billed me anyways. A rat trap is more humane and cheaper. Save the trouble.

5 years ago

Reply from Aptive Environmental

We are sorry for for the confusion, Luke. Please let us know if there is anything we can do for you.

Jun. 18th, 2020

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Karen Berl Alexandria, VA

Arturo was our technician, and as always, he arrives promptly with a big smile on his face and eager to work. He works efficiently and we are very happy with his service.

5 years ago

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Summer Robertson San Diego, CA

Although we requested specifically that we had seen mice in the backyard, the tech showed up with no mousetraps and was supposed to cone back the next day. Don’t know if he did, he didn’t ring to let us know. Also, the ant problem we keep calling and calling about just is not going away. They are still EVERYWHERE. I am getting so frustrated with Aptiv, honestly.

5 years ago

Reply from Aptive Environmental

We are sorry to hear this. Please give us a call or send us a DM on Facebook. We definitely want to make this right!

Jun. 18th, 2020

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Kate Bechard City of Saint Peters, MO

I called to look into service and they were able to get someone to our house by the next business day. Our service agent was on time and extremely professional.

5 years ago

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David Llloyd Chesterfield, MO

We signed up with Aptive on Monday, 05/11, through a salesman who came through the area. We have a major vole infestation, and together we charted a strategy for eradication. He assured me that he had a veteran pro technician he could bring in, and our plan was to carpet bomb the back yard with repellent crystals and place several bait stations around the perimeter. Unfortunately, the technician who showed up Tuesday, 05/12, though he was prompt and courteous, he lacked the equipment, supplies and know-how for dealing with our problem. I fault Aptive management for setting up this nice guy for failure. He did not have any repellent on the truck ("we're out"), and looked puzzled when I mentioned the bait stations. It appears like a communication breakdown between the salesman, Dallas C, and the folks who manage dispatch. I wanted to cancel Tuesday's appointment then and there, but the fellow said he had other things he could do, and so did them, for which I thanked him. If I were more cynical, I would suspect them of rushing the first visit to lock me into the service agreement; I choose not to be negative. We have a second visit scheduled for this Friday, 05/15, and I am hopeful that things will run more to plan. I am in it for the long haul with you folks, so work with me here and this will have a positive outcome. Dallas recommended a repeat treatment after the initial vole attack at 2 weeks, and as needed going forward. He was shocked at the extent of the problem. Last night I was spraying my own repellent on the yard - I said this was a team effort- and I killed 6 voles with my boots just stomping on the suckers as they ran away. So, here is looking to a great second visit and lots of great reviews!! thanks for your understanding. David Lloyd

5 years ago

Reply from Aptive Environmental

Thanks so much for bringing this to our attention, David. Please give us a call at the branch and we'll gladly set up that free reservice with you. We definitely want to make sure you are taken care of and look forward to working with you!

May. 13th, 2020

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K Shorter Richmond, TX

The technician that came today and yesterday were good. Its bad that they had to come and try and clean up something that should have been done in the first place.i am totally unhappy with the service we have been receiving. For one you can not get through to anyone in management to return your phone call. I feel that they are avoiding you . In order to talk to someone you have to choose the option as if you are a new customer. Then you talk to a person still not somein management. I ask that persons to have management call me back and they want. I got an email saying that they will call me but no one has. I will be canceling my service soon as i have time to play the game and get a life person on the phone. I also plan to go on my neighbor hood app and let my community know with pictures included. I normally would not do this but with the way things are now and money is very tight I doint want anyone else to go through what we are.We have been with your company since 2018 and you have never had to hunt us down for your payment you do a very good job of taking my payment if you could perform your services as good as you take our money we would be fine. You need new management to over see your customers before you loose them all to your competitors.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Please send an email to customersupport@goaptive.com and one of our representatives will be in touch! We definitely want to make sure you are taken care of.

Mar. 18th, 2021

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J. G. San Antonio, TX

Antranett B went above and beyond over our service she informed me of everything that was serviced and looked for in my yard, even adviced me over the concerns I had.

5 years ago

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Russ Raimer Broadview Heights, OH

This was our first encounter with Aptive, and our first application. Jason was very cordial, professional, and thorough. He helped straighten out concerns with the contract, and answered our questions. Very polite, too.

5 years ago

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Nathan Blaiwes Simi Valley, CA

Erik A exceeded expectations on all levels! Great communication, professional service, friendly and on time! Now let's catch them rats! (review by M. Blaiwes)

5 years ago

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Katherine Webb Everett, WA

Incredibly frustrated. I was supposed to get a call before the technician came to my house. I never got a call. I kept trying to watch for the technician as I needed the skylights inside my house (not all the usual places out of respect for the altered plan re the covid virus situation-although no issue w/me or my house) taken care of due to spiders. He apparently came and went without doing full treatment and does not appear to have done full outside treatment. I don't think he went around the outside of my house, as I was sitting by a large window and he never walked by spraying the outside base of the house. PLEASE REMOVE YOUR CHARGE FROM MY BANK STATEMENT UNTIL THE FULL TREATMENT CAN BE DONE!!!!! It is fraud to charge me for what was NOT done! I have called three times and talked to three different people who were only able to take notes!!!!!

5 years ago

Reply from Aptive Environmental

Katherine, please give us a call. We want to make this right.

May. 13th, 2020

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Heather Lake Simi Valley, CA

Aptive is alway responsive to our pest needs. Erik did the most detailed and phenomenal job yesterday. I hope he continues to be the person who services our home.

5 years ago

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Angelo Miele Hopewell Junction, NY

We found Nick to be very accommodating and professional when asked about a mouse problem in our garage that he took care of. He’s an asset to your company. Thanks again.

5 years ago

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Christopher Cooper Friendswood, TX

I like that Aptive will come out and reservice the home with extra traps, etc when called. I do not like that they have a different tech come out each time; we have rarely had the same guy visit our home.

5 years ago