Name: Aptive Environmental
Rating: 4.2

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Patrick Whalen Odessa, FL

I was out of town but there are 4 things of concerns - The tech never came into the house to spray. I was told that the fee was going to be $99 per visit I have bugs flying around my house I've never seen before I was told this is a quarterly visit. I believe you were here last month Please contact me ASAP to discuss. I tried calling Customer Service yesterday but had to hang up after being on hold for over 40 minutes.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Suzette Stobo Roseville, CA

Your actual service guys have all been GREAT! Unfortunately your customer service via phone is terrible. It took me six different days, on hold for as long as 42 minutes at a time, to finally get a person to talk to. I was so angry I wanted to cancel. So of course I was transferred to a different dept, and my call was disconnected. By then I was furious. Since cockroaches have appeared inside my house, and my quarterly service is already paid through August, I wanted service right away. Thank you for sending your guy yesterday. He was super nice. Now I want to cancel my service. I need a company that has enough manpower to answer their phones.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Steven Harward Dixon, CA

Chris was awesome. Friendly, professional, quick but efficient. I appreciated his willingness to listen to my concerns then execute to perfection. This man deserves a raise!

5 years ago

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Daniel Saldana Houston, TX

He was really informative and answered all of my questions to the fullest. Really impressed with his service and would recommend Aptive to friends and family.

5 years ago

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Nancy K Amissville, VA

Excellent from start of contract to first service. My tech, Leslie is very professional and courteous. I plan to continue my contract with Aptive for many years to come

5 years ago

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Dr. Willmot Columbia, MD

I discontinued your service a few years ago because you couldn’t remove spider webs even though you said/promised you would. I gave you another chance due to your REALLY nice sales rep, his personal story, and the renewed promise of no spider webs. And, unfortunately, it happened again.

5 years ago

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Gregg Sieloff ,

Fredrick was very polite and showed a genuine concern for keeping the customer informed and happy. He was thorough and completed the job in a timely manner.

5 years ago

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Robert Souza Auburn, CA

The return job done today (Web Removal) was ay best just ok. There were some area's that weren't touched. This was a return because even though the invoice said it was done "It wasn't" The last quarter service. I was surprised because I had not confirmed the appointment. I did call and this quarter I knew you were coming. After my initial start up. I felt my credit card was charged more times than I understood it would be (I just made a mental note and have been watching). If there is another issue with my next visit. I will cancel.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jennifer Storment Waterford, MI

Quanzell was extremely kind and informative during my first visit from Aptive. I signed up for services on Monday and they were here on Tuesday to do the work.

5 years ago

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Teri Brown Marietta, GA

Absolutely one of the worst companies that I have ever had the displeasure of working with. Hired them to treat my home for existing flea infestation. It's been over a month, my contract calls for weekly visits, nothing after the 1st one. They sprayed the baseboards and the "outside" but as anyone knows, fleas don't come from the baseboards! I had one registered Maine Coon cat died 2 days later from that same treatment! Supposed to be safe for pets and children? They have been scheduled 3 times to return since and either don't show up, don't show up on time (2 hours late!) or show up and don't know why. This last technician said he was only supposed to spray the outside and had 1 can of "flea" spray to cover a 4000 sq ft house? When I told him to go ahead and spray outside while I called his management, he got in his truck and left! I have called management 8 times to get this resolved and all I get is "sorry" or hung up on. This is SO not worth anything like even the time, much less the money spent. Save your money and go somewhere else!

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Ratha Berta Columbia, MD

We had Douglas P come out to service our house and he was extremely thorough with everything. He was really friendly, professional and we recommend him to everyone.

5 years ago

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Kelvin Ellis New Baden, IL

My service provider was knowledgeable, informative, cordial, and very efficient. He made this service call a pleasure and renewed my satisfaction with Aptive overall.

5 years ago

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Andrew Dyer Medina, WA

The past four experiences with Aptive have been 5 star engagements. However, I’m sad to report that the last two technician that arrived at my door Had a poor attitude and did not address the issues I called for the service to cover. The two massive spiders that triggered the call were still sitting in the same spot when the technicians left my home. There were spider webs all around my home that were never touched. Also, in the write up report the tech never mentioned he sprayed for “spiders” The technician who was suppose to spray the outside did not realize my wife Could see him through the window and she observed him not actually spraying anything. I am praying the next technician I called back out to my home to actual spray and remove the spiders will restore my faith in Aptive. Thanks,

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Please send an email to customersupport@goaptive.com and one of our representatives will be in touch! We definitely want to make sure you are taken care of.

Mar. 18th, 2021

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Nancy Catalana San Antonio, TX

I was beyond pleased with his professionalism, he went above and beyond to get my house back in order !! He explained everything in detail to me. Thankyou so...much John R

5 years ago

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Angel E Sevilla Pleasant Prairie, WI

Divine, the technician, was great! Addressed all of our concerns with ants, room by room and was very professional and mindful of social distancing! Glad she came today!

5 years ago

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Barbara Newman Lake Zurich, IL

Super frustrated with this company. I wanted to cancel our service, so I was not able to do so via their website...I had to call their customer service to cancel service, which was fine....except this is their loophole. As I write this review, I have been on hold with Aptive Environmental for over an hour and 25 minutes "TRYING" to speak with a live person to cancel the account. This is UNEXCEPTABLE! This is a bug company, not the unemployment agency (which is unacceptable there too...). Super disappointed with their customer service and how they hold you hostage in your service when you want to cancel because you CAN'T cancel because they mute you and don't allow you to contact them. I will be contacting my bank to block any future charges allowed with this company. DO NOT USE APTIVE ENVIRONMENTAL!!!!!!!!!

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Daniel ranger Tampa, FL

Impossible to get a hold of When the reservice finally arrived They did so without calling and just showed up at whatever time. I called and called for two weeks to get a reservice I spoke to many reps, being given the run around by voicemail ma Hines and lines getting cut off. The only people that would answer we’re sales reps trying to sell me a service I already had. Quick to sale Very painfully slow to deliver on promises . « Oh well call you back, make this our top priority » Two weeks and nothing. They promise you the moon and deliver cow Dunn. When the techs do get here, they are kind and polite and take instruction well. So it’s not the individuals, it’s the company that’s hard to reach and then just dispatched people on whatever day they want. Best part? The day I did get reservice (which was the selling point I initially) a second tech showed up an hour or so after the first one had left. Also, by the time the finally reservice a, my quarterly was due a week later So, hardly helpful. I tried calling, sending emails, using the chat, nothing but sales attempts. When my app wasn’t working I called for support, the couldn’t help me so the also told me they’d notified the company and would call me back « tomorrow » but never did. I don’t what to call the failure, poor customer service? Inability to follow through? Again, the techs are nice and competent, the whole organization around it is pathetic. Too bad it costs so much to cancel.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jenell Webb Baltimore, MD

This isn't about the tech who was professional and prompt and attentive. This is about the effectiveness of the chemicals used. Since our service the ants have been more visible and more aggressive. I'd like to discuss remedies or cancel the service going forward. Thank you.

5 years ago

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Sinead O'Shaughnessy San Antonio, TX

The customer service was incredible. The representative who came out was extremely friendly, answered any and all questions, and he did his job very well.

5 years ago

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Brad S. McKinney, TX

Today was my first treatment. Our service pro Tony was super friendly and informative about the service and agreement. Great job, hoping it keeps up. -Brad S.

5 years ago

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Barry Stephens Missouri City, TX

My technician, Jermaine, was timely, professional and efficient in his duties. I strongly recommend him and look forward to him servicing our account again!

5 years ago Edited October 20, 2021

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Sylvia Flores League City, TX

I really like that you guys came out again to re-spray so soon. The technician was very courteous and respectful, he explained things so me. Very pleasant young man

5 years ago

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Deborah Parrish Belleville, IL

I do not like the unorganized habits of your company. One month you treat for everything needed and two month later you tell me you do not treat for that insect anymore. Your time scheduling for your technicians is irregular and not the times or even days you tell me over the phone. I am cancelling my service now that the contract has expired. Even the information you give me on when the contract expires has been irregular. Do not contact me again.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Regina Crawley Vienna, VA

Sorry I missed the technician. Although I was home, I did not see or hear him. I would have unlocked the gate so that the back of the house could have been done especially around the windows and sliding doors.

5 years ago

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Tania Barron Houston, TX

Jaamal made me feel comfortable; he explain my husband and I what he was gonna do and also details about what it does etc. Can't wait to see the results. Thank you Jaamal.

5 years ago

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Domingo Ponce Fort Lauderdale, FL

Greg was professional and very pleasant, he was very customer service oriented, and went above and beyond. If he could be my regular service technician would be great!

5 years ago

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Nancy Mogelnicki O'Fallon, MO

Very responsive and helpful. Brandon came to my home today for a free re-service and was very professional. He explained everything he was going to do and even gave me some spider traps.

5 years ago

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laquisha byrd Aberdeen, MD

Chris was awesome. He made sure I understood exactly what he was doing and followed up as promised! I appreciate the prompt and thorough service he provided. Laquisha S.

5 years ago

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Raphael Laufer Falls Church, VA

Our technician, James F, is very thorough and professional with prompt and courteous service. Highly recommend Aptive to anyone looking for quality pest control.

5 years ago

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Mari Talamantez San Antonio, TX

Not given what was promised. The “technician” was in and out in under 10 minutes and did not provide the services promised. I was told all eaves would be sprayed, as well as three feet out from the perimeter. I was also promised flea and tick treatment for the entire yard. There is NO WAY this was all completed in less than 10 minutes. I opened the gate for this “technician” and went inside very briefly. When I came out to check on him, he was GONE! He just left and didn’t say a word. This company is a SCAM! Over 355 complaints to the BBB in the last 12 months. I canceled after this “technician” failed to do his job. VERY DISAPPOINTED!! I would give zero stars if that was an option.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Andy S San Antonio, TX

The plan summary statws the front and backyards were treated which is contradictory to the notes from the technician and what he actually treated. The salesperson stated they’d service 30 ft out from the house but the tech said that is not part of the service. Not very pleased with this deceptive practice.

5 years ago

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D Luney O'Fallon, MO

I still have spider webs on my house and porch. He only walked the parameter of my house with a hand spreader not the 40 feet band the salesman stated. I called as soon as he left to talk to someone. I was on hold for nearly 20 minutes. I spoke to someone in UT not in my area. I explained the services the salesman offered and the slight services I received. The technician was at my house for approximately 15 minutes. I was out mowing my yard when he arrived. As per the salesman I told him I would open the garage for him to treat it. I stayed busy reloading the mouse boxes I have around the outside of my house. He placed a single large box at the corner of my house about 8 inches from the foundation. After he left I moved it to a bare spot under the fireplace chimney. I have a row of hedges 6 feet out on that side of the house. He stayed between the hedges and the house when he was applying products. The same can be said all the way around the house. He seemed to be in a fire ball hurry to get to his next appointment and I only got part of the services the salesman told me I was getting. On the call the representative said he would reschedule someone to redo the first treatment. He said Monday morning was the first opening. I explained that if the treatment wasn't per the salesmans statement that I expected a full refund and cancelation of all services. The salesman was very friendly and might be over selling to get the business. However, I expect the services promised. I'm willing to give the company a second chance to do right by me. If things are done substandard on Monday I will take action with the BBB and follow that with the appropriate legal actions. I would welcome a call from upper management to discuss my experience.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Glenda Wilson City of Saint Peters, MO

With this being the initial treatment I really can not give a true review. I don't remember the young man's name that was here, he was very friendly and did address my concern about voles.

5 years ago

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Erin Stewart ,

He was very nice and very professional. He also told me to let him know if we saw any problems to let him know. Well, the ants under the garage door are back.

5 years ago

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Cheryl St Louis, MO

So far the tech didn’t realize I was home. When I saw him he didn’t really say much other than what type of pests am I seeing? Didn’t let me know he was finished just left. I would of liked to have known what he actually sprayed after he was done. My dogs aren’t liking the chemicals used/ I will be keeping an eye on them to make sure they don’t get ill.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jennifer S. Hudson, OH

Aptive is always very responsive to my requests and does a thorough job. After each visit, we never have another issue! Our recent technician, Will, was excellent.

5 years ago

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Daelynn Romo Escondido, CA

I’m not completely sold on the products you use. Our tech was fine- but not super personable- he left a gate open and I felt he was a bit annoyed if he didn’t have a clear path - he seemed impatient. Maybe it was his last house of the day on a Friday- but it showed.

5 years ago

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Jennifer Trang Manvel, TX

We have bagworms/ cocoons (?) or something all over our fence and pool fence. He sprayed the area but left all of them hanging everywhere. Our last pest company would’ve removed the nest or bugs when they came. Many of the cocoons are still stuck on the fence and alive.....

5 years ago

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Artchamber San Antonio, TX

Andrew was awesome! He listened to all my needs and was very informative about his process and how it would fit my needs. He handled everything very professionally!

5 years ago

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Darin Young Bel Air, MD

Mr. G was very professional and helpful with his pest service today! He did a great job providing all customer related information and answering my questions. Thanks!

5 years ago

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jimi bihr St Louis, MO

Overcharged my mom, was taken care of but only after we tracked down my agent and he fixed. First treatment guy was here 15 minutes. Still had wasp nests and saw many spiders. Michael came out today and got all nests and spent the time to do job correctly! Thank u Michael

5 years ago

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KBarefield South Salem, NY

Jay was amazing and was able to give us a lot of helpful information about an ant issue we were having all while maintaining social distancing. Thank you

5 years ago

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Phillip Hopewell Junction, NY

Samantha did a very good job she went in my garage and did all around the walls inside did a good job doing the two corners of the door itself as well as going around the outside of the house

5 years ago

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James Houston, TX

The technicians have all been wonderful. The gentleman yesterday called to let me know he was at my house, worked quickly, and let me know when he was done.

5 years ago

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Jonathan Gaedchens Houston, TX

Did good work and were very polite. Came to the door and after doing paperwork they explained what they were going to do and then they were hard at work.

5 years ago

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Karen Fletcher Sugar Land, TX

So far I have no problem with the service but I put 4 stars as I prefer to see how it panS our over time. Brian was very patient and explained everything. He was quick and efficient.

5 years ago

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Eva Fermin Fairfield, CA

Not satisfied he did only less 10 minutes and I have big house to spray. I just open the gate for him and when I went outside his gone . First he told me about 20 minutes to do , he ask me do I need to tell you if I leave ? I said No that’s fine . But when I go out to see him is disappear and go around outside his services car is gone. I called him right away he told me his done the service. I mention about my front lawn grass if he spray because that’s the bugs is coming from and I have childcare that I need to protect them when there out . All my past service came before I don’t tell them they will spray . Actually mostly in the backyard before because I have grass but I put concrete already . I just really disappointed the service this time . That’s my feed back .

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Stacy Lyon Webster, TX

Tim was extremely professional and courteous. He picked up after himself and wore his mask and practiced COVID-19 safety measures. I highly recommend him as a technician.

5 years ago

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Jimmy Vollman Pearland, TX

He listened to my specific needs and took care to address all my issues. He was very respectful and seemed to care about me as a customer. I appreciated it.

5 years ago

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florence scott Deer Park, TX

Totally loved Anthony. Outside service ok only had bad storms all evening and night, pretty sure there isn't any chemical left any where outside now. Disappointed when Anthony came in the house with one little aerosol can of spray for the house. Something my 70 yr old self could do by myself. Hopefully we can start over with the initial service since the environment eliminated any of the hard work Anthony did.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020