Name: Aptive Environmental
Rating: 4.2

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Linda Davidson Redmond, WA

Jacob drove from Portland to help out in Kirkland!!! The epicenter of this virus! He answered all my questions and baited the traps for me. He was very mindful of keeping his distance and I really appreciated that.

5 years ago

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Stephen Rocklin, CA

Technician did a great job ensuring cobwebs and any vestige of pests were swept away in our eaves as well as around the lip of our fire pit in the backyard. I was very impressed with this level of detail!

5 years ago

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Greg Grimmer Springfield, MO

Kevin was awesome. Very friendly and thorough. Asked what issues we were having and addressed them quickly and efficiently. The above link did not work but I want to make sure Kevin gets his $5.00. Thanks, Greg

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thank you so much for taking the time to let us know how well she did! We are pleased that we could have her on our team. :)

Mar. 13th, 2020

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Gaerda Zeiler Kirkland, WA

Kina did a thorough and professional service, and went above and beyond what other techs have done in the past. I would recommend her highly and will request her in the future.

5 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to tell us how Kina is going above and beyond. We are proud of her and are very happy to have her on our team. :)

Mar. 13th, 2020

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Rosa Catalan Tampa, FL

Very respectful. Technician went through the whole house and treated everywhere. This treatment of all 4 from the past has been the most thorough. I'm very please with today's service.

5 years ago

Reply from Aptive Environmental

We are thrilled to hear that things have been consistently outstanding! We are proud of our teams and grateful for the opportunity to service your home. :)

Mar. 13th, 2020

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Dan Hodges Roseville, CA

Tech was great. Very professional. I appreciate his efforts and hit everywhere I asked. Please extend My words again. Thank you for taking your job seriously. Not seen in all businesses.

5 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to share this sincere appreciation with us. We are proud to be one of the few. :)

Mar. 13th, 2020

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adair gellman ,

i work at home. i've been at my desk since 8:30. i did not see anyone around the house, so maybe this person got here before then? if not, then i'm not sure when he arrived. no one rang the door, so i was not able to let him into the garage and he did not check to see if he needed to do anything within the house. i hope he paid attention to the area beneath the deck and particularly by the back door, which is what i would have asked him to do.

5 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to tell us about your experience. It pains us that we were not able to provide you with absolute confidence that a thorough service was provided! Please reach out to our Customer Solution Center at 801-562-2847 to take advantage of a re-service at no additional cost. We want to make this right.

Mar. 11th, 2020

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Reda Ouchna Aldie, VA

This is the second time Eric C performed the pest control treatment. He is by far the most thorough technician I've had. He represents your company well and should be recognized.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

We greatly appreciate you taking the time to compliment the professionalism and attention to detail of our Service Professional, Eric C.! We are so proud to have him on our team. :) We look forward to providing this standard of service for you again in the future!

Mar. 11th, 2020

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Joan Higgins Solana Beach, CA

I was pleased with Roberto, he called before arriving and spoke with my husband about areas where we have brown widow spiders. He gave our yard a very thorough going over and attacked the areas of our concern.

5 years ago

Reply from Aptive Environmental

We are so pleased to hear about Roberto's attention to detail! We are proud to have him as a member of our team and are looking forward to continuing to provide you with exceptional service! :)

Mar. 11th, 2020

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Juanita R Hollywood, FL

The Tech Jamal P was very thorough. He listened to my needs and applied treatment where I told him to. Great job Jamal P you are a great asset to a great company! Keep up the good work!

5 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to recognize Jamal P. We are so proud to have him on our team! We are looking forward to providing you with this level of service again soon. :)

Mar. 11th, 2020

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Rosalyn DeNillo Pittsburgh, PA

I have seen a great reduction in insects in the house. They come routinely and let you know when they are coming. My last service with Duke was the best ever! I am also happy about the safety of my dog with these products.

5 years ago

Reply from Aptive Environmental

Thank you so much for taking time to express your appreciation of our products and services! We are dog people, just like you, and are so happy that our pet friendly products are allowing you peace of mind. :)

Mar. 11th, 2020

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Picky Gal Escondido, CA

David did an excellent job, and I'm hoping my pantry moths will soon be just a bad memory. He sprayed the interior of the cabinets, and also place a small disc in each one to prevent the moths from laying eggs. This was the third visit from Aptive for this problem, and hopefully the last! If this had been the first visit, my rating would be top notch. But since it took three times to get the job done, I can't say I'm impressed overall.

5 years ago

Reply from Aptive Environmental

Thank you so much for sharing your experience with us! We regret that this problem has taken three visits to handle, but are proud to guarantee our services with re-services at no additional cost. Please let us know if there is anything further we can do to resolve this for you. We are at your service. :)

Mar. 11th, 2020

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Tom Lakeside, CA

Very friendly phone staff. Your support staff is the best staff I've ever dealt with in any industry. The same for your technicians are are outstanding very cooperative very helpful and friendly.

5 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to express your appreciation for our people! :) We are proud of our teams and the way embody our values. We are looking forward to continue to provide you with excellent service.

Mar. 11th, 2020

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Doris Gainesville, VA

Todd G, your technician, was very polite and followed my instructions for treating my property. He did a great job and I feel confident that I'll not be bothered by any unwanted creepy, crawling things!

5 years ago

Reply from Aptive Environmental

Thank you for taking the time to express your appreciation for our Service Professional, Todd G. We are so proud to have him on our team! We are looking forward to continuing to keep unwanted, creepy, crawling things out of your life. :)

Mar. 11th, 2020

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Carey Thomas Richardson, TX

Chris did a great job both this time and the last. I hope that the Aptive team is aware of that. He took time to explain the cause of the problem and paid special details to the majority of my problem.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thank you so much for taking the time to tell us about your experience! It pains us that details were missed! We would love to provide you with a re-service at no additional cost to take care of those details for you. Please feel free to call 801-562-2847 to schedule one with us at your convenience. :)

Mar. 11th, 2020

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Donna Harrison San Antonio, TX

He was very prompt and friendly. He asked if I had any problems. I let him know spiders and garage. He serviced the garage yard and eaves. I would line him each time if he’s available Donna Harrison

5 years ago

Reply from Aptive Environmental

Thank you for taking the time to express your appreciation. We are proud to hear that our Service Professional showed exemplary professionalism while servicing your property. :) We look forward to sending him there again in a few months.

Mar. 11th, 2020

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Cathy Houston, TX

I HAVE REQUESTED, I BE NOTIFIED IN ADVANCE OF THE REP COMING TO SPRAY MY YARD AND HOME. I HAVE NOT BEEN NOTIFIED AND BECAUSE OF THIS I WILL NOT BE RENEWING MY SERVICE. I HAVE DOGS AND I HAVE TO PUT THEM UP SO THE SERVICE MAN CAN DO HIS JOB. I CAN NOT RISK HIM BEING BITTEN OR MY DOGS GETTING OUT OF THE YARD. BY ACCIDENT, I WAS HOME AND DRIVING UP WHEN I SAW THE REP IN MY YARD FRIDAY. I WAS NOT NOTIFIED HE WAS GOING TO BE THERE. IF YOU CAN SEND ME REQUEST FOR REWIEWS AND SEND ME A BILL THEN YOU CAN SEND ME WHEN THE REP WILL BE AT MY HOME.

5 years ago

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Tami League City, TX

Responsive and regular treatment is effective. Dislike different responses from technicians. Was told by one tech that we could get mosquito trap pheromone boxes by asking any tech. Asked my tech on Thursday and was told he doesn't do that.

5 years ago

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Karla Martin Pearland, TX

5 years ago Edited June 1, 2022

Reply from Aptive Environmental

Thank you for taking the time to tell us you appreciate your service! We are proud to have so people on our teams who go above and beyond. :) We are looking forward to next time.

Mar. 12th, 2020

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Monica A. Menifee, CA

I like that technician Amaro L is professional and friendly. He always asks if there are any special areas we need attended to and is respectful. He always goes above and beyond when servicing our property.

5 years ago

Reply from Aptive Environmental

Thank you for taking the time to tell us about your wonderful experience! We are proud to have professional and friendly people like Amaro on our team. :) We are looking forward to next time!

Mar. 12th, 2020

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Roxy Sugar Land, TX

Our technician Mr. A was very professional, Informative and he went above and beyond to make sure i understood everything since this was my first time using Aptive Environmental.

5 years ago

Reply from Aptive Environmental

Thank you so much for complimenting Mr. A. We are pleased to have him on our team. We are so pleased to have delivered a wonderful service for your initial with us! We appreciate you. :)

Mar. 13th, 2020

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Ty C

Kina did a great job. She was exactly right on time, she was very thorough and explained all she did and showed my areas of application and the benefits. Very happy with Kina and Aptiv.

5 years ago

Reply from Aptive Environmental

Thank you so much for complimenting Kina. We are so pleased to have her on our team. :)

Mar. 13th, 2020

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Carla Gutierrez San Antonio, TX

Preston B did a great job at my house on Tuesday, Feb 4th. He is always very thorough, inside and out. I tried to go to the link so he earns the $5 extra and it says the page isn't working. I hope this will get to him.

5 years ago

Reply from Aptive Environmental

Thank you for complimenting Preston! We are so proud of him. :)

Mar. 13th, 2020

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Jose Prado Columbia, MD

What I like about Aptive environment they give you a courtesy call days in advance. Which you can plan accordingly. I have used Aptive Environment for the past 3yrs and still active. That tell you a lot on their service.

5 years ago

Reply from Aptive Environmental

Thanks for the feedback, Jose!

Feb. 27th, 2020

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Richard Stewart Phoenix, AZ

I notified the technician of suspicious round spots in garage. Tech checked it and told me what it was. He then immediately put out bait to attract it and deal with the issue. Tech was friendly, and professional.

5 years ago

Reply from Aptive Environmental

Thank you for taking the time to to express your appreciation of our people. We are so thrilled with them for providing you with the service with such professionalism. :)

Mar. 13th, 2020

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Scott Tweeddale League City, TX

Tim was great. He was thorough and worked in a good pace. He answered any questions we had and made sure we were satisfied with his service. In my opinion he is one of the best. Please send him every time!

5 years ago

Reply from Aptive Environmental

Please let us know if there is anything else we can do for you, Scott!

Jan. 31st, 2020

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kumar victor Aldie, VA

Excellent service and very good explanation for our questions. The technician is very knowledgeable and helped us to understand the pest control in winter and summer and interior and exterior.

5 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to tell us about your excellent experience! We are so proud of our people for being so professional!

Mar. 13th, 2020

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Mike O'Brien Warrenton, VA

Todd was great. He told me what he was going to do, asked if I needed anything else in or outside that he could take care of. He wiped down the entrance way to my house and also each ground floor window.

5 years ago

Reply from Aptive Environmental

Thank you for taking the time to compliment Todd. We are so happy to have him with our team. :) We thrilled to hear about his attention to detail. :)

Mar. 13th, 2020

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Julie O Fairfield, CA

The product is good but unfortunately I have had to call back twice because the service person that was sent out doesn’t do the job and just leaves a bill. I think the service person should ring the doorbell and let you know that they are here to do the work! If I have to keep calling back for another service personal to come back to do the job I am going to cancel the service! I suggest you hire responsible people!

5 years ago

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Nancy Nowell Houston, TX

I definitely like that I get reminders via text and via voicemail. I wish it were easier to set a more precise appointment time. I would like to have more environmentally-friendly and pet-friendly insecticides. I have some perennial problems that I would also like solutions to (such as closet moths).

5 years ago

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Sarah Swanner Manassas, VA

Our technician today had a positive attitude and was knowledgeable about the products and services. He did a thorough job around the perimeter of house and indoors too. Great service 👍

5 years ago

Reply from Aptive Environmental

Thanks, Sarah! :)

Jan. 22nd, 2020

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Stevie O'Fallon, MO

Justin always does a thorough job when he comes. He also writes me a note, besides checking the blocks on what he has done. All I can say is keep up the good work! Stevie Riley

5 years ago

Reply from Aptive Environmental

Thank you for taking the time to compliment Justin. We are so proud of him. :)

Mar. 13th, 2020

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David Kuckuck Glen Carbon, IL

Aptive technicians have provided very good service for us both indoors and around the outside of the house. Both Dante and James have been friendly, courteous and professional.

5 years ago

Reply from Aptive Environmental

Thank you for taking the time to compliment our people. We are so proud of them and are grateful to have them with us. :)

Mar. 13th, 2020

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Jessica Tejeda Vacaville, CA

Kyle is fantastic! I really love the communication that this company gives when they provide service! They let me know when they are on the way and they are always kind and knowledgable!

5 years ago

Reply from Aptive Environmental

Thank you for complimenting Kyle! We are so happy to have him with us. :)

Mar. 13th, 2020

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Chesley Robison Arlington, VA

Guy was friendly and cooperative. And a side note: Your email to me included the below link....which failed (error). "click on this link http://goaptive.com/wow/ and fill out a quick review, "

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thank you for complimenting our service. :)

Mar. 13th, 2020

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JohnP League City, TX

Malcolm A is an Excellent Technician. He always tells us when he is here And when he’s done But most importantly - he is a nice guy & does a great job No pests or bugs, etc. Thank you John

5 years ago Edited September 14, 2021

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Karen Aldie, VA

Douglas T was my technician today and he was awesome. He went through my basement, garage, outside and screened in porch and protected everything thoroughly. I'm very happy with the service.

5 years ago

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Bryan Cawelti Carlsbad, CA

I hired Aptive a few years ago because of a Cricket problem. Now there are no crickets and a small rat problem that poped up is under control. So if you have a pest problem call aptive

5 years ago

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michael pike Pearland, TX

Zach was excellent appointment was between 130 and 330 he showed up about 115 EARLY!!!! Thank you He was very thorough on the service very knowledgeable and explained things Great Job Zach

5 years ago

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Karen L St Louis, MO

The technician was prompt and very friendly. They asked if we had any concerns that need to be addressed. He made sure that he covered all of the areas noted, and was very through. Thanks

5 years ago

Reply from Aptive Environmental

Thanks for the feedback, Karen!

Jan. 22nd, 2020

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Linda Trembley Seffner, FL

I was pleased with being able to get an initial appointment quickly and more importantly, that the products used will not effect my pets. The technician, Mondo, was prompt, polite professional and very thorough.

5 years ago

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John Lincoln Park, NJ

Great service! I've had an ant problem for years and no matter what I tried I couldn't get rid of them until Aptive treated my house. Since then, the ant problem never returned.

5 years ago

Reply from Aptive Environmental

Happy we could help, John!

Jan. 22nd, 2020

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Eric

Very good service provided by Lainn L, on today, January 6th, 2020. Lainn arrived promptly, and handled the issue professionally and was very courteous. I recommend this company for all pest related issues.

5 years ago

Reply from Aptive Environmental

Happy to serve you, Eric!

Jan. 6th, 2020

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James Palm Harbor, FL

This service technician was great. Much better than the previous one that ruined my garden fence. When I contacted the local office I was told that someone would get back to me but never did. Oh well no pests at least. When my contract is up I will probably not renew.

5 years ago

Reply from Aptive Environmental

Thanks for the feedback, James! Please reach out to the branch so we can assist.

Jan. 6th, 2020

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javonika mccree Converse, TX

Mike O was one of the BEST technicians that I have met thus far. He was personable, professional, engaging, and invested to ensure I recieved the best care possible to eliminate my problem. He deserves a raise!!

5 years ago

Reply from Aptive Environmental

Mike is great! Thanks!

Jan. 6th, 2020

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Ed Santa Rosa, CA

All I was told via voicemail a tech will service on 12/26, leave gate unlocked. Normally they come in the am. Because they needed access to my garage I had to stay home all day long - I was his last appointment. If a homeowner needs to be home, they should at least be given a 4 hour estimate & a call by tech when they’re on their way!

5 years ago

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Carol M. Manassas, VA

Leslie G was knowledgeable and professional...answered all our questions and gave us tips on where the pests were coming in and how to prevent them. Thank you for a job well done!

5 years ago

Reply from Aptive Environmental

Leslie is great. Thanks for the feedback, Carol!

Jan. 22nd, 2020

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Linda Word Tampa, FL

Richard was very professional explaining the work he was doing and also took note that i wanted attention around the doors. He notified me when he came and when he left, great job.

5 years ago Edited September 14, 2021

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Sharon Chakoian Crystal Lake, IL

Technician was polite and patient since there was some confusion as he arrived at the same time as a UPS delivery! He did a thorough job after explaining to me what he was going to be doing. Shari Chakoian

5 years ago

Reply from Aptive Environmental

Thanks for the feedback, Sharon! Happy to help!

Jan. 22nd, 2020

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Ed Faragasso Elk Grove, CA

Very pleasant experience. The technician was very professional. We had been having a problem with ants and the technician did a thorough job of spraying in and around the house.

5 years ago