Name: Aptive Environmental
Rating: 4.8

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Elizabeth Humm Wentzville, MO

My only complaint I'd I can't get anyone to respond to my phone calls to give my new credit card number for billing. I tried several times this past week but after auto response transferred me to a rep no one ever answered. Otherwise I have had no problem. I would just like to be able to speak to someone when I need to.

4 years ago

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Alishba Gaming & Reviews Houston, TX

Fantastic customer service from Ashton, fantastic work done by Miles. I am glad that we are with Aptive now. You guys are awesome! I will recommend Ashton and Miles on Nextdoor app.

4 years ago

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Robert McCormick Sugar Land, TX

The information provided to us about Aptive Environmental was excellent, and the person who delivered our first service, Benjamin E, was a very personable provider. Thank you, Benjamin!!!

4 years ago

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Jo Ann San Antonio, TX

Great service. Efficient and effective pest eradication. Ms Antranett B did a great job. Glad I switched to this service. I will recommend this company to friends and family.

4 years ago

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Geno W Danville, CA

The service technician was very friendly and listened to what I had to say.He made sure to cover all the areas that I had requested and followed up with me upon completion.Terrance was professional and courteous.

4 years ago

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slantsghanistan Pearland, TX

Billy was awesome, very courteous and personable, even though he had to wait 20 min for me to get home! Told me everything he was doing and answered all my questions no problem. Great stuff!

4 years ago

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MrMenshan Friendswood, TX

I was very please with service provide by Boone. He actually took time out to make sure that I was not only satisfied with service provided but made sure that I understood my contract. I am pleased with his service.

4 years ago

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Amir Seliman Sugar Land, TX

From the moment I met Jaden, the sales rep. to the moment Clarence performed the extermination, I knew that this was a company with whom I would to do business! Awesome job, guys!

4 years ago

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Mary Fugier Duvall, WA

Ken called before arriving. He was very professional and thorough. He tried very hard to make sure all the work was completed to my satisfaction. I sure appreciate your sending him back out.

4 years ago

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cynthia deleon San Antonio, TX

The tech Paul was ver friendly and courteous. His main concern and first question was what were my conerns and whst areas needed the most care. He was very thorough and quick.

4 years ago

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Charles Williams Oceanside, CA

The company is very easy to work with. Love how a whole report is at my fingertips right after the job is complete. I have a very large piece of property and the technician always covers every inch of it.

4 years ago Edited September 14, 2021

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Len Wehrung Houston, TX

A good service with great technicians. I only wish they were easier to contact by phone. My local office has you on a VM tape loop for 20 minutes or more before telling you that nobody can take your call and to leave a message. VERY POOR customer service, in my opinion.

4 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Mollie Matautia Tacoma, WA

She came over, she explained to me exactly what she was going to do, she did her job well and gave me some traps I can use inside my house for ants 🐜 The only thing that was wrong was we both had different contracts with different prices on it, but she was able to it fixed in minutes. Thank you so much!

4 years ago

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Rebecca Yates League City, TX

Shilo was completely AMAZING!! He was so professional, friendly, and personable! Couldn’t have asked for a better technician to service outside and the inside of my home. I will be requesting only him as my technician!!

4 years ago

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Robert Odenheimer Leesburg, VA

Eric C provided my service today and did an excellent job. He identified himself upon arrival, explained what he was going to do, and did a very thorough job. Great Service from a very nice young man.

4 years ago

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Joe Janney Houston, TX

Tim C did a great job! He arrived and explained what he would be doing, asked if there was anything else needed and then provided excellent pest control coverage throughout my yard.

4 years ago Edited September 14, 2021

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Syndee San Diego, CA

It worked 50-60%, rest of that didn't work. Front service to second service only 1 month different, I knew why. It didn't work well. But I can't cancel service because I have to pay full price, it is so expensive than I got serviced. I will expect more quality service then before. It is the reason for review. And it didn't work to set up schedule through apple app also.

4 years ago

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Carlos Castillo Missouri City, TX

Roger was very professional and courteous, he answered my questions without hesitasion and was knowledgeable about his work, it was a pleasure having him for for our technitian.

4 years ago

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Crystal Britt Pasadena, TX

Boone was punctual, pleasant to deal with, and thorough in his explanation and questions I had. His customer service and knowledge is what you hope for and expect when choosing a preventative yearly treatment for your home.

4 years ago

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Mark ANTHONY Vancouver, WA

Your technician Frederick is a nice guy. He went right to work and answered all my questions to my satisfaction. He seems to be kind and knowledgeable. I look forward to him coming over to help!

4 years ago

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Tatiana B Potomac, MD

We had our first initial treatment today. Sean was our tech, he was super friendly and professional, explain everything he was about to do. I feel like he did a very good job, thank you, Sean!

4 years ago

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Zebede Perez San Antonio, TX

Wonya J was very helpful and has so much knowledge! Glad he came out and educated us on how easy it is to connect with Aptive and give them a call if we need anything!! This man deserves a raise.

4 years ago

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Bob Jones Baltimore, MD

Martonyo (Tony) was very personable and thorough in discussing today's treatment about what was done and what to expect. Always had a smile on his face!! He did a great job with our initial application.

4 years ago

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Yvonne Nino San Antonio, TX

I was unable to speak to the technician before he left. I had concerns regarding spider eggs under my patio furniture where I had 20 spider egg sacs and I put all my patio furniture upside down so that it could be sprayed underneath. The patio furniture area was not sprayed.

4 years ago

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Jessica Cisler Columbus, OH

Brandon A came to treat my residence. I was very impressed with his friendly and professional nature. He made sure I understood the process and maintained open communication before, during and after the service.

4 years ago

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Tim crandell Wilkeson, WA

Arrived on time, was respectful of Covid 19 concerns, answered all questions with interest in customer concerns, and overall made my ant trouble appear resolvable and manageable. Job well done.

4 years ago

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Terry B Sacramento, CA

Aptive has been very reliable with scheduling service and addressing concerns. Their rates are also very reasonable and the product they use is very good. But they are not able to send the requested technician each time. Technicians range in ability and thoroughness, but when you get a good one, the service can be quite excellent.

4 years ago

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Kim Shin Centreville, VA

Carlos is excellent and checking thoroughly each rooms with care. He provided the best service ever since I have started to use your company for my home. I highly recommend him !!!

4 years ago Edited September 14, 2021

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Gene Flores Pasadena, TX

Tyler was excellent. He was very professional in how he conducted himself on today's visit. He made feel we could ask questions and he made sure we were satisfied with todays treatment. Thank you

4 years ago Edited September 14, 2021

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Shunte R. Houston, TX

Chris was great!! He explained what he was going to do & informed me of my wasp issue!! Kudos for Chris for being prompt & explaining what he was going to treat!! Satisfied customer here!! Thank you Chris!!

4 years ago

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Pamela D Houston, TX

The service technician, Daniel, did an excellent job. He was very professional, polite, and he answered all of the questions and concerns I had. I was impressed with the first service treatment.

4 years ago

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Patrick Koehler Sr Collinsville, IL

The service technician Darion W was excellent and did the best job from Aptive that we have yet to receive. Hands down, he beats the rest of them. He did an excellent job and should be rewarded.

4 years ago

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carl schonhardt Gibsonia, PA

Jason F arrived promptly on time, explained the procedure and did the assignment as he explained. He seemed to do a complete job and didn't waste any time. He was a very pleasant and capable technician.

4 years ago

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Sandra Long Missouri City, TX

Both the sales person and my technician were very professional. They were knowledgeable and they both very patiently explained the contract and the services I would receive. Great young men

4 years ago

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Dean Swanson/Maggie Mallett Tacoma, WA

Great guy Conor- great tech Casey! All good so far With one exception and that is it I do not want somebody coming to my door and then walking away with my credit card number.

4 years ago

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john perry Dunedin, FL

I have no dislikes of anything. I felt i got very good service for the weather i know didn't assist for outside service. But please schedule for outside service once weather permits. Thank you. Mr. perry.

4 years ago

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Silke Elam Florissant, MO

I like that I don't have to remember to call for my service, I just get a notification they're coming to spray. I don't like that I can't get sprayed for mosquitoes in our area!!!

4 years ago Edited September 14, 2021

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Inaz19 Baltimore, MD

Well I was gonna go ahead and cancel my subscription with you guys but Todd G changed my mind. Phenomenal customer service and great attitude. Aptive needs more employees like Todd.

4 years ago

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MP Numbers ,

So far, since I have been using them for 1 year, I have not had any problem in my house, and specially in my yard with flees and ticks, which is very important for me because I have 3 dogs and they live inside.

4 years ago

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Elisa Bourgeois Cibolo, TX

Jason C, was super friendly and helpful. I told him about a pomegranate tree we have. The pomegranates always get eaten. He put stuff around the tree to critters from going up on to the tree and eating the fruit!

4 years ago

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Louise Barber Gibsonton, FL

The customer service is excellent!! Demarquez J came by to do the outside pest control. Very polite and kind! I like knowing when they are here as well as when they are done. It reassures me that the work is done.

4 years ago Edited September 14, 2021

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Frank Campos San Antonio, TX

Mark was very nice and polite. What didn't quite meet our satisfaction is that he seemed to be in a real hurry. He serviced the inside of our home and two problem areas in the backyard, all in 12 minutes. He was going at full speed like he was needing to get somewhere else fast. He never gave me his name. I had to ask him for it as he was rushing out our backyard. Otherwise, we assume he did what he was supposed to do.

4 years ago

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Leslie G San Antonio, TX

John W was very professional. He explained exactly what he was going to do and completed the job efficiently. Once finished he explained what he had found and issues that were taken care of.

4 years ago

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James Glennie Lake Jackson, TX

We are new account. First application was not done well Asked for redo. Company scheduled it promptly Gentleman who came out to handle it is an outstanding person and representative of your company. Because of his efforts we are very happy customers

4 years ago

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Daniel S Danville, CA

When I first became a member of Aptive the customer service was excellent. This wasn't the case as time went on . I attempted to call in yesterday at after a 30 minute wait on the phone decide to try the chat. I was told someone would call to schedule appointment..so much for chat being helpful. After a couple days of waiting I tried to call again. Of course long wait. The female girl that finally answered from the Sacramento location was rude and snappy. I was trying to be patient..I mean this was about one hour total wait to finally get through to someone. I didn't want us to get "disconnected " Anyway thinking of canceling..enjoy your initial membership service. It won't last long. P.S. Make sure your not charged when you call in for the "free service" they promise. They did refund me that charge once I noticed it. Service gets worst the longer 😫 your a member.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Ingrid Melrose Katy, TX

Charles did a very thorough job. He tussled with a couple of wasps' nests and somehow managed to keep a smile on his face. He was professional, yet friendly. Good job! Review by Ingrid M.

4 years ago

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hawk lang New Braunfels, TX

Seemed rushed, was not concerned about quality of service just trying to finish as fast as he could. Inside service took less than 5 minutes and outside was less than that. Told him we had requested both inside and out as we still had sightings of spiders and silver fish. There was no sign of spray on the outside of the house and it took him approx. 90 seconds to get from one side of my house to the other. It looked like he just walked the yard and did not spray at all as he was irritated that we asked him to treat the outside. And he complained about an earlier job that that required him to treat unexpectedly. Very disappointed at the level of service over the past few months.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Barb Stewart Federal Way, WA

Although I didn't meet my tech, I assume it went well. I did, however, believe that I was to get an outdoor flea treatment, as well. Is that on a separate schedule? Please let me know. This is the first time you've been to my house. thanks, Barb Stewart

4 years ago

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Aditya Shantanu Edmonds, WA

My technician was great. He explained to me the different things he'd be doing and was very friendly. I'm missing his name. I think it was Dan. Kindly pull that from my service records.

4 years ago

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Kim H City of Saint Peters, MO

Gregory W has been hands down the best technician that has serviced my house. He was polite, friendly, efficient and very thorough. My son was in awe watching from the front door. Thank you for going above and beyond!

4 years ago