Name: Aptive Environmental
Rating: 2.5

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Cathy Houston, TX

I HAVE REQUESTED, I BE NOTIFIED IN ADVANCE OF THE REP COMING TO SPRAY MY YARD AND HOME. I HAVE NOT BEEN NOTIFIED AND BECAUSE OF THIS I WILL NOT BE RENEWING MY SERVICE. I HAVE DOGS AND I HAVE TO PUT THEM UP SO THE SERVICE MAN CAN DO HIS JOB. I CAN NOT RISK HIM BEING BITTEN OR MY DOGS GETTING OUT OF THE YARD. BY ACCIDENT, I WAS HOME AND DRIVING UP WHEN I SAW THE REP IN MY YARD FRIDAY. I WAS NOT NOTIFIED HE WAS GOING TO BE THERE. IF YOU CAN SEND ME REQUEST FOR REWIEWS AND SEND ME A BILL THEN YOU CAN SEND ME WHEN THE REP WILL BE AT MY HOME.

6 years ago

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Tami League City, TX

Responsive and regular treatment is effective. Dislike different responses from technicians. Was told by one tech that we could get mosquito trap pheromone boxes by asking any tech. Asked my tech on Thursday and was told he doesn't do that.

6 years ago

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Karla Martin Pearland, TX

6 years ago Edited June 1, 2022

Reply from Aptive Environmental

Thank you for taking the time to tell us you appreciate your service! We are proud to have so people on our teams who go above and beyond. :) We are looking forward to next time.

Mar. 12th, 2020

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Monica A. Menifee, CA

I like that technician Amaro L is professional and friendly. He always asks if there are any special areas we need attended to and is respectful. He always goes above and beyond when servicing our property.

6 years ago

Reply from Aptive Environmental

Thank you for taking the time to tell us about your wonderful experience! We are proud to have professional and friendly people like Amaro on our team. :) We are looking forward to next time!

Mar. 12th, 2020

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Roxy Sugar Land, TX

Our technician Mr. A was very professional, Informative and he went above and beyond to make sure i understood everything since this was my first time using Aptive Environmental.

6 years ago

Reply from Aptive Environmental

Thank you so much for complimenting Mr. A. We are pleased to have him on our team. We are so pleased to have delivered a wonderful service for your initial with us! We appreciate you. :)

Mar. 13th, 2020

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Ty C

Kina did a great job. She was exactly right on time, she was very thorough and explained all she did and showed my areas of application and the benefits. Very happy with Kina and Aptiv.

6 years ago

Reply from Aptive Environmental

Thank you so much for complimenting Kina. We are so pleased to have her on our team. :)

Mar. 13th, 2020

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Carla Gutierrez San Antonio, TX

Preston B did a great job at my house on Tuesday, Feb 4th. He is always very thorough, inside and out. I tried to go to the link so he earns the $5 extra and it says the page isn't working. I hope this will get to him.

6 years ago

Reply from Aptive Environmental

Thank you for complimenting Preston! We are so proud of him. :)

Mar. 13th, 2020

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Jose Prado Columbia, MD

What I like about Aptive environment they give you a courtesy call days in advance. Which you can plan accordingly. I have used Aptive Environment for the past 3yrs and still active. That tell you a lot on their service.

6 years ago

Reply from Aptive Environmental

Thanks for the feedback, Jose!

Feb. 27th, 2020

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Richard Stewart Phoenix, AZ

I notified the technician of suspicious round spots in garage. Tech checked it and told me what it was. He then immediately put out bait to attract it and deal with the issue. Tech was friendly, and professional.

6 years ago

Reply from Aptive Environmental

Thank you for taking the time to to express your appreciation of our people. We are so thrilled with them for providing you with the service with such professionalism. :)

Mar. 13th, 2020

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Scott Tweeddale League City, TX

Tim was great. He was thorough and worked in a good pace. He answered any questions we had and made sure we were satisfied with his service. In my opinion he is one of the best. Please send him every time!

6 years ago

Reply from Aptive Environmental

Please let us know if there is anything else we can do for you, Scott!

Jan. 31st, 2020

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kumar victor Aldie, VA

Excellent service and very good explanation for our questions. The technician is very knowledgeable and helped us to understand the pest control in winter and summer and interior and exterior.

6 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to tell us about your excellent experience! We are so proud of our people for being so professional!

Mar. 13th, 2020

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Mike O'Brien Warrenton, VA

Todd was great. He told me what he was going to do, asked if I needed anything else in or outside that he could take care of. He wiped down the entrance way to my house and also each ground floor window.

6 years ago

Reply from Aptive Environmental

Thank you for taking the time to compliment Todd. We are so happy to have him with our team. :) We thrilled to hear about his attention to detail. :)

Mar. 13th, 2020

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Julie O Fairfield, CA

The product is good but unfortunately I have had to call back twice because the service person that was sent out doesn’t do the job and just leaves a bill. I think the service person should ring the doorbell and let you know that they are here to do the work! If I have to keep calling back for another service personal to come back to do the job I am going to cancel the service! I suggest you hire responsible people!

6 years ago

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Nancy Nowell Houston, TX

I definitely like that I get reminders via text and via voicemail. I wish it were easier to set a more precise appointment time. I would like to have more environmentally-friendly and pet-friendly insecticides. I have some perennial problems that I would also like solutions to (such as closet moths).

6 years ago

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Sarah Swanner Manassas, VA

Our technician today had a positive attitude and was knowledgeable about the products and services. He did a thorough job around the perimeter of house and indoors too. Great service 👍

6 years ago

Reply from Aptive Environmental

Thanks, Sarah! :)

Jan. 22nd, 2020

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Stevie O'Fallon, MO

Justin always does a thorough job when he comes. He also writes me a note, besides checking the blocks on what he has done. All I can say is keep up the good work! Stevie Riley

6 years ago

Reply from Aptive Environmental

Thank you for taking the time to compliment Justin. We are so proud of him. :)

Mar. 13th, 2020

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David Kuckuck Glen Carbon, IL

Aptive technicians have provided very good service for us both indoors and around the outside of the house. Both Dante and James have been friendly, courteous and professional.

6 years ago

Reply from Aptive Environmental

Thank you for taking the time to compliment our people. We are so proud of them and are grateful to have them with us. :)

Mar. 13th, 2020

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Jessica Tejeda Vacaville, CA

Kyle is fantastic! I really love the communication that this company gives when they provide service! They let me know when they are on the way and they are always kind and knowledgable!

6 years ago

Reply from Aptive Environmental

Thank you for complimenting Kyle! We are so happy to have him with us. :)

Mar. 13th, 2020

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Chesley Robison Arlington, VA

Guy was friendly and cooperative. And a side note: Your email to me included the below link....which failed (error). "click on this link http://goaptive.com/wow/ and fill out a quick review, "

6 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thank you for complimenting our service. :)

Mar. 13th, 2020

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JohnP League City, TX

Malcolm A is an Excellent Technician. He always tells us when he is here And when he’s done But most importantly - he is a nice guy & does a great job No pests or bugs, etc. Thank you John

6 years ago Edited September 14, 2021

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Karen Aldie, VA

Douglas T was my technician today and he was awesome. He went through my basement, garage, outside and screened in porch and protected everything thoroughly. I'm very happy with the service.

6 years ago

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Bryan Cawelti Carlsbad, CA

I hired Aptive a few years ago because of a Cricket problem. Now there are no crickets and a small rat problem that poped up is under control. So if you have a pest problem call aptive

6 years ago

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michael pike Pearland, TX

Zach was excellent appointment was between 130 and 330 he showed up about 115 EARLY!!!! Thank you He was very thorough on the service very knowledgeable and explained things Great Job Zach

6 years ago

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Karen L St Louis, MO

The technician was prompt and very friendly. They asked if we had any concerns that need to be addressed. He made sure that he covered all of the areas noted, and was very through. Thanks

6 years ago

Reply from Aptive Environmental

Thanks for the feedback, Karen!

Jan. 22nd, 2020

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Linda Trembley Seffner, FL

I was pleased with being able to get an initial appointment quickly and more importantly, that the products used will not effect my pets. The technician, Mondo, was prompt, polite professional and very thorough.

6 years ago

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John Lincoln Park, NJ

Great service! I've had an ant problem for years and no matter what I tried I couldn't get rid of them until Aptive treated my house. Since then, the ant problem never returned.

6 years ago

Reply from Aptive Environmental

Happy we could help, John!

Jan. 22nd, 2020

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Eric

Very good service provided by Lainn L, on today, January 6th, 2020. Lainn arrived promptly, and handled the issue professionally and was very courteous. I recommend this company for all pest related issues.

6 years ago

Reply from Aptive Environmental

Happy to serve you, Eric!

Jan. 6th, 2020

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James Palm Harbor, FL

This service technician was great. Much better than the previous one that ruined my garden fence. When I contacted the local office I was told that someone would get back to me but never did. Oh well no pests at least. When my contract is up I will probably not renew.

6 years ago

Reply from Aptive Environmental

Thanks for the feedback, James! Please reach out to the branch so we can assist.

Jan. 6th, 2020

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javonika mccree Converse, TX

Mike O was one of the BEST technicians that I have met thus far. He was personable, professional, engaging, and invested to ensure I recieved the best care possible to eliminate my problem. He deserves a raise!!

6 years ago

Reply from Aptive Environmental

Mike is great! Thanks!

Jan. 6th, 2020

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Ed Santa Rosa, CA

All I was told via voicemail a tech will service on 12/26, leave gate unlocked. Normally they come in the am. Because they needed access to my garage I had to stay home all day long - I was his last appointment. If a homeowner needs to be home, they should at least be given a 4 hour estimate & a call by tech when they’re on their way!

6 years ago

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Carol M. Manassas, VA

Leslie G was knowledgeable and professional...answered all our questions and gave us tips on where the pests were coming in and how to prevent them. Thank you for a job well done!

6 years ago

Reply from Aptive Environmental

Leslie is great. Thanks for the feedback, Carol!

Jan. 22nd, 2020

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Linda Word Tampa, FL

Richard was very professional explaining the work he was doing and also took note that i wanted attention around the doors. He notified me when he came and when he left, great job.

6 years ago Edited September 14, 2021

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Sharon Chakoian Crystal Lake, IL

Technician was polite and patient since there was some confusion as he arrived at the same time as a UPS delivery! He did a thorough job after explaining to me what he was going to be doing. Shari Chakoian

6 years ago

Reply from Aptive Environmental

Thanks for the feedback, Sharon! Happy to help!

Jan. 22nd, 2020

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Ed Faragasso Elk Grove, CA

Very pleasant experience. The technician was very professional. We had been having a problem with ants and the technician did a thorough job of spraying in and around the house.

6 years ago

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Chandler Westmoreland Houston, TX

The Technician was cordial and explained clearly what he would do to address my specific concerns with the ant issues in my yard and leading to my garage. Evaluation, whether treatment was successful will have to be determined. Planning visitors for the holiday and using the back yard for activities.

6 years ago

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Nora New Braunfels, TX

I want to thank Kyle M for taking the time to make sure all the bug problems were addressed... also, nice disposition and willing to do all possible to do a thorough job. Thanks, again

6 years ago

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KELLY H ROTH Woodbridge, VA

Mr S was very polite & respectful in our home while performing services.. he has s great personality. The only reason why I rated it 4 stars as our appointment was in the morning & noone showed up so we had to call but they were able to still do the services that day

6 years ago

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Shelia Kreysler San Diego, CA

my tech Joshua w. with his assistant kyle were the best. rang the doorbell, introduced themselves and asked if there were any problem areas. Very polite and nice. Job was very thorough and well done

6 years ago

Reply from Aptive Environmental

Thanks, Shelia!

Jan. 22nd, 2020

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Susan Gainesville, VA

Qusay S was our Aptive serviceman today. He was the best one yet! A great communicator, extremely knowledgeable, careful of property and had a friendly personality. Qusay renewed my trust in the Aptive company.

6 years ago

Reply from Aptive Environmental

So glad to hear this, Susan! Please let us know if there is anything else we can do for you!

Jan. 22nd, 2020

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Don B. Chesterfield, MO

Aptive Environmental has been a great company to treat our house for pests. Professional, friendly employees. Deante R was the most recent employee to take care of our treatment, great job, well done.

6 years ago

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N. Isaac Suisun, CA

Kyle is always patient with me, providing 100% great customer service. He has tools on hand and is forward thinking. He collaborates and gives the exact tools and services my home needs. I appreciate his good service.

6 years ago

Reply from Aptive Environmental

Thanks for the feedback!

Dec. 19th, 2019

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Colette Thomas Westerville, OH

I am always pleased with their service and the technicians are always polite and friendly. Thank you to Allen W for coming out today on such a wet, cold and dreary day. Thank you.

6 years ago

Reply from Aptive Environmental

Happy to serve you, Colette!

Dec. 19th, 2019

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Catherine Barrett

Daniel was prompt, courteous, knowledgeable and thorough. He explained what he was doing and why. Because of the weather he suggested alternatives to the usual service. All in all, awesome experience. Thank you.

6 years ago

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BKelly Pomona, CA

Aptive took care of a very bad snail and slug problem that other services could not deal with for years! Julio L went out of his way to come back later in the day of service because he couldn’t get into the backyard. Wow!

6 years ago

Reply from Aptive Environmental

Thanks so much for the feedback!

Jan. 22nd, 2020

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Jack L. Canyon Country, CA

FROM: Jack L. Jimmy G is a real asset to the company. He is always professional, always friendly and I have the upmost confidence in his ability to keep the bugs away! Thank you so much!!!

6 years ago

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Mel Chula Vista, CA

The tech had called me a half hour before he arrives at my residence. After 30 min went by, I had called him to inquire where he was at. He did not show up until an hour later. Aptive had charged me $92 for the service, I was normally charge $89, so I had to call to inquire about this charge and the rep was able to charge me the right amount. I’m still waiting to see if the charge was actually changed. This is one of the reasons I don’t like the automatic withdrawal.

6 years ago

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Lorraine Fredericksburg, VA

After our lawn and the outside of our house were treated, I have not seen any insects or spiders. So, I am pleased with their service. The real test will come in the spring and the summer.

6 years ago

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Hank Everett, WA

One thing, during the inside of house spray, I saw many drips of insecticide on the hard floor. Because I have small dog, and I was afraid my dog lick of them. I have cleaned them before releasing the dog. Another thing is that I have missed 4 appointments, because nobody showed up at 3 times, and I was not at home one time, because I did not know when your worker show up. Please send me accurate information for the worker visit.

6 years ago

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Isaac Thomas San Antonio, TX

Josh was very courteous upon arrival and introduction this morning. He conducted the usual thorough good of ensuring to address any areas of concern. His work was commendable and should be recognized by his leadership.

6 years ago

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Bev Fairfax, VA

Your service man knocked on my front door and told me what he would be doing. Then he did a fantastic job cleaning up around my house, windows & doors. He was a very nice, kind and extremely competent man. Send him to my house next time.

6 years ago