Name: Aptive Environmental
Rating: 4.2

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Sandi Dedrick Edmonds, WA

I'm sorry I don't know the name of my technician, but he was wonderful. He was very mindful of my pets and explained what I needed to do to keep them safe. I love your service.

6 years ago

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Kem W. Chaska, MN

Arnelle J was the technician that did the work on our house this morning. He was polite, helpful, and extremely through. He answered my questions professionally and took care of every concern I mentioned. Great work!!

6 years ago

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Chris Carlsbad, CA

Our latest tech, Dan, took the time to listen to our input of where we were noticing pests and spent the time to properly treat all of the areas. When he was through he rang the doorbell, and went over all he found and did. He made sure we were thoroughly satisfied before he left.

6 years ago

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Theresa G. Columbus, OH

Michael C provided my service today in the rain. He even went behind my shed (which I told him was not necessary due to muddiness) and sprayed. Michael was very pleasant and took his time even though he got very wet.

6 years ago

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Sandy Macomb, MI

We are very happy with Aptive service. They keep the spider webs out of our windows and the mosquitoes out of our yard. Thank you, Davon, for your professional and thorough service today!

6 years ago

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Jennifer San Diego, CA

Very dedicated to their job. Provides great services and the benefits are awesome!! We've never had an issue with any type of pests. Thank you all for always doing such a great job!!

6 years ago

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Gary K Renton, WA

The guy that came out was a really nice guy. Came out, was receptive and reactive to my concerns. Please thank him again for me. Very pleasant experience and confirmed my decision to work with you guys. I will be going forward with your service past the first year if this is the norm.

6 years ago

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Nick

Service was excellent! The technician was on time, courteous, professional and thorough. We love Aptiv! We would not hesitate to recommend them to friends, family and neighbors.

6 years ago

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John S. Livonia, MI

I’ve only had my initial and 2 quarterly treatments but so far it’s been good. I particularly appreciate the service provided by Jeremiah today. He really listened to my concerns and spent extra time and attention to address them. I thank you Jeremiah but the bugs do not! Lol! John S.

6 years ago

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Beth P. St Louis, MO

Ashton was great! He was very professional and polite. Ashton seems to enjoy his work and did a very thorough job. I would recommend him to anyone and have requested he be our Service Pro from now on. Beth P.

6 years ago

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Amanda San Diego, CA

My technician was great! I could tell he was very customer service oriented and his whole domineer made me feel like he was really going to protect my home from the insects I’d like to keep out. Thank you!

6 years ago

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James Nailor Long Beach, CA

After a couple glitches the service provider Curtis came through and did an exceptional job and service. I have been with Aptive for over a year and would recommend them for your personal pest treatment company.

6 years ago

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Lola Long O'Fallon, MO

So far I have been pleased with all the spraying the Aptive workers have done~Well maybe once I wasn't, but I sort of let it go~I did still have trouble with spider's. . .But I will start watching closer!!!

6 years ago

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Y Anderson Orangevale, CA

Chris was very prompt and was very knowledgeable in putting out bait boxes and traps. Chris a very good representative for Aptive Environmental. Aptive Environmental is lucky to have him represent there company.

6 years ago

Reply from Aptive Environmental

Sincerely appreciate the feedback!

Oct. 23rd, 2019

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Charlene Alexandria, VA

In the past I have had to call for a respray. But so far after this spray October 10, 2019 I have not had to call for them to come back and spray again. The technician Paul S was great. He took the time to listen to my concerns.

6 years ago

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Mike Houston, TX

Super nice folks to work with. Very friendly. The quality was just very poor. They bought me in with a GREAT discount on the initial service but told me they would have to charge me the full price if I discontinued service before the year was out. They did the initial service but it was not effective. I continued to see cockroaches, spiders, silverfish, etc.. They did their first quarterly service and still no change. I contacted them to perform a follow up service and they were happy to schedule it with no charge. Still no change so I called them again for another follow up service. And another. After 4 follow up services and no change in our bug population I fired them. I had to pay for the full price of the initial service but it was cheaper than what I would have paid to have them come back three more times. I am very disappointed. Going back to my old bug guys.

6 years ago

Reply from Aptive Environmental

We appreciate the feedback, Mike. Sincerely wishing you the best! Please don't hesitate to reach out if there is ever anything we can do for you in the future.

Oct. 21st, 2019

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Veronica Ramos Huerta Chula Vista, CA

When making appt. I had asked if it can be first thing AM then received a text saying 11:30 to 3:30pm he got to the house at 3:20 pm I had appt to go to due to waiting for him I called the phone number twice but its only Monday through Friday You guys should really take in consideration office or some one to help on Saturday because you are open. It was a Saturday a waist of my time waiting around when I spoke to the person she said not to worry most likely It would be before noon...…..

6 years ago

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Aaron Pruitt Independence, MO

Mike was our service pro today. Excellent service and able to answer any questions and address any concerns we had. Great guy and happy to recommend their services to anyone. Thank you!

6 years ago

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Mike Pearland, TX

Our tech was very professional and personable. He explained what he was going to do, asked if I had any questions and asked if there was anything else he could do for us. A nice young man.

6 years ago

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Bill Stafford, VA

The technicians are awesome and they show up as scheduled. They explain everything they are going to do and inform you of when they are done and if there are any questions that we may have.

6 years ago

Reply from Aptive Environmental

Happy we could help, Bill!

Oct. 22nd, 2019

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Joshua Tampa, FL

Wes knocked before initiating the service and verified what he was there to do. I am 100% satisfied with his work. That said, I still did not receive a text or call beforehand. I have contacted Active twice about this and still it does not happen. I want this done for every service.

6 years ago

Reply from Aptive Environmental

Sorry to hear this, Joshua. Please verify with the branch that your contact information is accurate.

Aug. 22nd, 2019

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John Grant O'Fallon, MO

Justin O did a fantastic and thorough job today. Great personal touch! Remembered coming 4 months ago and the circumstances around the first treatment. He is a great representative of Aptive.

6 years ago

Reply from Aptive Environmental

Thanks for letting us know, John!

Oct. 22nd, 2019

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Virgil Y San Antonio, TX

We are very pleased with Aptive Environmental. The service is great. They always call ahead of their arrival. Christopher M. is great. He keeps us informed of his service and all that he did. He is very pleasant and cordial.

6 years ago Edited September 14, 2021

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Natalie Reston, VA

I have found both my technicians so far to be very friendly. And I definitely saw a decrease in spider crickets after our first treatment. We found some in our basement, but they were dead. That made me very relieved!

6 years ago

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Susan M Groveport, OH

Outstanding customer service and techs are always knowledgeable of product and areas of concern. I highly recommend Aptive Environmental for your pest control. I am a happy spider free home.

6 years ago

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Adam Leesburg, VA

Alexander was great. Took his time to walk in and outside of the house with me. Gave me a good explanation of what he was going to spray where. He did a thorough job and was very nice.

6 years ago

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John D'Amaro Howell Township, NJ

Jay G serviced my home today and he was excellent. Not only did he explain what he was doing, but he was very polite and extremely attentive to detail. He was very thorough and professional, a credit to your organization.

6 years ago

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Barbara Y Roseville, CA

Thank you for your prompt efficient service. In addition to servicing my home, I appreciate Damion addressing my concerns on how to deal with wasps, if needed, between service dates. Barbara Y

6 years ago

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Mo Asaad Boerne, TX

Stephen R Came in this afternoon to do a follow up service call. Wow for Stephen excellent customer service and paying attention to details! Awesome job Stephen and big thanks!

6 years ago

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M Tanaka St Louis, MO

The technician was very thorough and at my request sprayed inside the garage. One tip-- please warn customers that the spray/chemicals can be very slippery on very smooth concrete surfaces until it dries.

6 years ago

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Valerie Richmond, TX

Darius F was great! He explained everything and when I mentioned about the small ants. He checked the outside weep holes and treated those as well. He was extremely thorough and very polite.

6 years ago

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Leslie Latham Wimauma, FL

Our representative today, Dean, was very polite and professional. He introduced himself and explained to me what he was going to do and how long he would be here. So far so good with this company!

6 years ago

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Cornel T Bellevue, WA

I was not available yesterday...but when I called in, they reschedule the technician to come today! Jason was very nice, very friendly and willing to do everything on the right way!

6 years ago

Reply from Aptive Environmental

Glad we could help!

Oct. 22nd, 2019

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Dan Keller Lincoln, CA

Had a service performed last week, and according to the notes: "Applied Insecticidal barrier treatment around foundation for crawling pest activity Inspected eaves and exterior windows for wasp nests, spider webs and spider egg sacs." However after the tech left, there are still two active wasp nests up under the eaves of the 2nd story, one of them is the size of my hand, pretty tough to miss.

6 years ago

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Gayle H. Saint Charles, MO

Angel D has done a great job the last few times she has come out to service us. She is very polite and professional. She also listens to any concerns we might have and deals with them.

6 years ago

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rosa guardado Elk Grove, CA

He was very helpful when I told not to do a certain area because I did not get ready for it, he informed me I could schedule an app when I was ready. (I did not know I could do that)and, I appreciate his services

6 years ago

Reply from Aptive Environmental

Thanks, Rosa!

Oct. 9th, 2019

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Steve Chula Vista, CA

Ricardo Did at great job. He knocked down all the cobwebs he had seen and was very observant in all aspects. Ricardo took his time and did not rush to do his job and that is what I liked.

6 years ago

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Alex Elk Grove, CA

The person that sold me the services told me they would spray in the rocks around my house and the guy who sprays my house told me they do spray in the rocks. I was falsely sold the service because spraying in the rock was the main reason I purchased the service. Plus I am still getting spiders around the house. They only spray the perimeter of the house. I have the same amount of spiders and bugs as I did when I was doing it myself. The customer account management website sucks. The site is not letting me in and it will not send me the password reset code. Called the customer service phone number and she could not help me get my password reset. The only thing she could do was take a payment for me. All around services sucks. Do have to say customer service and service people are very polite. Not worth the $99 a visit for the service. You can have them come out and respray, but what is the point if they will not spray where you would like them to spray. Can't cancel service because they sign you up for a year and it cost over $200 to cancel early.

6 years ago

Reply from Aptive Environmental

Alex, so sorry to hear you've had issues with the service. We'd be happy to send one of our trucks back out to your home to finish the job. Please give us a call and let us know when works best for you!

Oct. 4th, 2019

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Mark D Sammamish, WA

Nikai (spell?) was very respectful, personable and professional. He work very hard and I sincerely appreciate the services he provided to our home. A BIG THANK YOU! People like you make a better place for all of us.

6 years ago

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Salahudiyn S Elkridge, MD

I’ve been using Aptive for over a year, and we continue to receive professional and exceptional services. Chris the technician was friendly, and proficient. Thank you! Sahar and Salahudiyn

6 years ago

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Pramod B Bothell, WA

I am now a customer of Aptive for the past 1 year. I have had 4 services till date. The technicians do a really good job. However, i really dont like Aptive for the following reasons a) They used my name to promote their product in my neighborhood without my permission b) This survey was meant to be a review of technician, but when i land here, i see is a review of Aptive - cheap tactic again.

6 years ago

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Ryan L Ballwin, MO

Very pleased with the service. The technician seemed very knowledgeable, friendly and explained the treatment in detail. Also, provided helpful tricks to keep the house pest-free. Overall, very happy!

6 years ago

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John Owens Humble, TX

My service pro, Darwin, was very courteous and professional while treating my home. he offered to spray inside my house and offered tips on mosquito control. Very happy and satisfied with the service I received.

6 years ago

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Terry Faircloth Bonney Lake, WA

excellent service took his time to do a thorough job..Its nice to see someone who takes pride in his work...I wrote your company to inform them of his excellent work ethics

6 years ago

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Shamarcus Nimmer Richmond, TX

The was technician was GREAT! He came at a great time also I was give a call 30min before he came. I felt he went above and beyond to make sure we were satisfied with all he had done!!! 5 STAR SERVICE!

6 years ago

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C. Price Lutz, FL

The technician performed my pest control service for both inside and out. He did a great job also removed any webs and wasps nests that may have been attached to the house. Great job!

6 years ago

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Rodolfo Aguilera Elk Grove, CA

Excellent communication and customer service! Smiled all the time, polite, and listened to my concern with a no problem attitude. Keep it up. Great employees are hard to come by.

6 years ago

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V. Lopez Jr San Antonio, TX

Aptive Technician Eric R serviced my property on Wednesday, 10 Jun 20. He arrived in the time we were told and did a very professional job. I highly recommend him for a bonus.

6 years ago Edited September 14, 2021

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Wendy Ledrich

Wesly has been to my home twice now and he knows what I need done. I would love it if you could send him to my house everytime because he knows what he is doing and I trust him.

6 years ago

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Sammy Aguilar

Lukas C did a great job in getting all the spots that ants and other bugs were at. Mentioned were they were at and he tackled them with no questions.Great job Lukas i was very Satisfied.

6 years ago