Name: Aptive Environmental
Rating: 4.8

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Gayle H. Saint Charles, MO

Angel D has done a great job the last few times she has come out to service us. She is very polite and professional. She also listens to any concerns we might have and deals with them.

5 years ago

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rosa guardado Elk Grove, CA

He was very helpful when I told not to do a certain area because I did not get ready for it, he informed me I could schedule an app when I was ready. (I did not know I could do that)and, I appreciate his services

5 years ago

Reply from Aptive Environmental

Thanks, Rosa!

Oct. 9th, 2019

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Steve Chula Vista, CA

Ricardo Did at great job. He knocked down all the cobwebs he had seen and was very observant in all aspects. Ricardo took his time and did not rush to do his job and that is what I liked.

5 years ago

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Alex Elk Grove, CA

The person that sold me the services told me they would spray in the rocks around my house and the guy who sprays my house told me they do spray in the rocks. I was falsely sold the service because spraying in the rock was the main reason I purchased the service. Plus I am still getting spiders around the house. They only spray the perimeter of the house. I have the same amount of spiders and bugs as I did when I was doing it myself. The customer account management website sucks. The site is not letting me in and it will not send me the password reset code. Called the customer service phone number and she could not help me get my password reset. The only thing she could do was take a payment for me. All around services sucks. Do have to say customer service and service people are very polite. Not worth the $99 a visit for the service. You can have them come out and respray, but what is the point if they will not spray where you would like them to spray. Can't cancel service because they sign you up for a year and it cost over $200 to cancel early.

5 years ago

Reply from Aptive Environmental

Alex, so sorry to hear you've had issues with the service. We'd be happy to send one of our trucks back out to your home to finish the job. Please give us a call and let us know when works best for you!

Oct. 4th, 2019

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Mark D Sammamish, WA

Nikai (spell?) was very respectful, personable and professional. He work very hard and I sincerely appreciate the services he provided to our home. A BIG THANK YOU! People like you make a better place for all of us.

5 years ago

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Salahudiyn S Elkridge, MD

I’ve been using Aptive for over a year, and we continue to receive professional and exceptional services. Chris the technician was friendly, and proficient. Thank you! Sahar and Salahudiyn

5 years ago

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Pramod B Bothell, WA

I am now a customer of Aptive for the past 1 year. I have had 4 services till date. The technicians do a really good job. However, i really dont like Aptive for the following reasons a) They used my name to promote their product in my neighborhood without my permission b) This survey was meant to be a review of technician, but when i land here, i see is a review of Aptive - cheap tactic again.

5 years ago

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Ryan L Ballwin, MO

Very pleased with the service. The technician seemed very knowledgeable, friendly and explained the treatment in detail. Also, provided helpful tricks to keep the house pest-free. Overall, very happy!

5 years ago

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John Owens Humble, TX

My service pro, Darwin, was very courteous and professional while treating my home. he offered to spray inside my house and offered tips on mosquito control. Very happy and satisfied with the service I received.

5 years ago

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Terry Faircloth Bonney Lake, WA

excellent service took his time to do a thorough job..Its nice to see someone who takes pride in his work...I wrote your company to inform them of his excellent work ethics

5 years ago

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Shamarcus Nimmer Richmond, TX

The was technician was GREAT! He came at a great time also I was give a call 30min before he came. I felt he went above and beyond to make sure we were satisfied with all he had done!!! 5 STAR SERVICE!

5 years ago

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C. Price Lutz, FL

The technician performed my pest control service for both inside and out. He did a great job also removed any webs and wasps nests that may have been attached to the house. Great job!

5 years ago

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Rodolfo Aguilera Elk Grove, CA

Excellent communication and customer service! Smiled all the time, polite, and listened to my concern with a no problem attitude. Keep it up. Great employees are hard to come by.

5 years ago

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V. Lopez Jr San Antonio, TX

Aptive Technician Eric R serviced my property on Wednesday, 10 Jun 20. He arrived in the time we were told and did a very professional job. I highly recommend him for a bonus.

5 years ago Edited September 14, 2021

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Wendy Ledrich

Wesly has been to my home twice now and he knows what I need done. I would love it if you could send him to my house everytime because he knows what he is doing and I trust him.

5 years ago

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Sammy Aguilar

Lukas C did a great job in getting all the spots that ants and other bugs were at. Mentioned were they were at and he tackled them with no questions.Great job Lukas i was very Satisfied.

5 years ago

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Charlie Parker Woodbridge, VA

Daryl was highly trained technician l commend him for his professionalism in conducting the inspection / spraying of my home. He is a credit to the technician that you have on your staff there at Aptive.

5 years ago

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Sylvia Osborne Cibolo, TX

I've used Aptive both in San Diego and here in Cibolo. I really worried about Texas bugs, but haven't seen but maybe three around my yard. I firmly believe it's due to my service from Aptive!

5 years ago

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Jack T Frederick, MD

Devin R did an excellent job in treating our property and sweeping away spider webs. It appears that Aptive Environmental created a barrier that prevents spiders and other insects from entering our house.

5 years ago

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Carolyn S Houston, TX

I am very pleased with Aptive Environmental. Today, Jose M was my service rep and he was very nice and thorough with my preventive service. They stay in touch with regard to your appointment and follow up.

5 years ago

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gerold Missouri City, TX

this tech is good. he wear his foot cover when he enters the house unlike the others. and he performs the right way on spraying. and he comes on-time. can we request him again next visit?

5 years ago

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Carolyn S Lash

Michael arrived and let me know he was here. I asked to let me know when he was finished outside as I wanted him to do the laundry room and garage which he did. He was very friendly and polite and did a great job!

5 years ago

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Mukund San Diego, CA

The technician was too quick and it felt that he didn't do the service properly. While he might have sprayed pesticide thoroughly (I can't really speak to it), but he didn't remove spider webs on the outer side very well. I have been facing spider outburst in back-yard and around the house, and without appropriate cleaning I am afraid that spider webs will come back very quickly.

5 years ago

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Andrew F Indianapolis, IN

Up to this point I was actually done with this company until Trevor R showed up today. He has been the only one since the salesman and including him to explain & do his job. Trevor is the only personal I want back.

5 years ago

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Carrie Woodland, CA

Technician was needed because rodents had been caught in the traps in our rental property. Tenant witnessed the technician open a trap where a live rodent was trapped, rather than disposing of the trap and rodent. The tenant witnessed the rodent go back into the wall in the garage. Not sure why the technician would do that. I am not very happy about that. The previous technician we had was very through and helpful. Please in the future I would prefer this recent technician not return to the rental property as I feel he is comfortable doing what needs to be done. He may not be the right person for this profession.

5 years ago

Reply from Aptive Environmental

Carrie, thanks for bringing this to our attention. This is not okay! Please reach out to the local branch so we can send one of our trucks back out!

Sep. 23rd, 2019

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Top Matthews Riverview, FL

The tech, Devon, showed up on time and answered the questions I presented him with ina professional and insight manner. He covered all aspects of my home and made sure that I had what I needed before departing. Now, that's customer service!

5 years ago

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Jaalyn Monroe, WA

My overall impression of Aptive is okay. Not the best experience but it’s been a bit helpful. Kina A serviced our house today and are very satisfied with her service. The last few technicians didn’t do a good job. I don’t think they even did anything besides left a “completed service” note of things we didn’t request to be done. But Kina A did a spectacular job and really took the time to ensure things were done correctly. She deserves a raise or bonus and tons of praise. She had made our experience at Aptive more enjoyable and feel like we are getting our money’s worth!

5 years ago

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C THURM Columbus, OH

Chrystal L, was very professional and very friendly. She took great care in taking care of my property. I have 3 Dogs and she made sure that I knew how long to keep them inside the house.

5 years ago

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mick Fairfax, VA

Qusay called 10 min prior to arriving which was within the time window. Extrememly courteous and very knowledgeable, giving me new information regarding household pests and tips. Very happy!

5 years ago Edited September 14, 2021

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Stephanie J. Galloway, OH

Jimmie D was exceptional today. He listened to my concerns and then immediately took care of those areas. This company is wonderful to work with when it comes to pest control. I highly recommend.

5 years ago Edited September 14, 2021

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Linda Lopez Plant City, FL

The service was great, very convenient. The route manager and the technician were wonderful. They were both very professional, friendly and answered all my questions. On top of offering a great deal!

5 years ago

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C Magallanes Temecula, CA

Daniel was pleasant and helpful. He did a good quick application and said if we have further problems with ants between service dates, just call the office and have someone come to treat.

5 years ago

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Evelyn P. Graham, WA

Jacob did a great job for us.!!! Hopefully the bee problem has been eliminated. PS: this rating program is not very user friendly. I had completed the survey and it vanished before I could figure out how to send it.

5 years ago

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Kenmore Kenmore, WA

The technician was great, very helpful with our questions we had regarding our bee nest in a timber and mouse droppings. He was very courteous and arrived at the perfect time! Thank you!

5 years ago

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Terri Hoedebecke Edwardsville, IL

My first visit was excellent. Today’s visit has me very upset. He came in and I showed him a colony on 50 wasps above my front porch furniture. He went to his truck and got two cans of wasp spray and killed them all in five seconds. Unfortunately they were above my new rocking chair cushions and pillows. They’re ruined. I’m so upset that I had to reorder. I just received them last week.

5 years ago

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Deborah Lucas Lakeland, FL

Bob came to service our property today. He’s extremely pleasant and capable. He has helped us deal with a rodent problem and the Aptive treatment he used has worked wonderfully. We look forward to his returning.

5 years ago

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Melanie Bothell, WA

So sorry I can't remember the technicians name, a senior moment. He was such a great young man, very informative and helpful. I give him five stars and me 0 for not remembering his name!

5 years ago

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Richardo Vallejo Fairview Heights, IL

We did not see anyone performing this service. We were outside at 9:15am until 11:30am doing yard work. In the future, please have someone give a courtesy call of just ring the door bell so we know the service is being performed.

5 years ago

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Mark T Oceanside, CA

Joshua W your tech was great he was willing and did take care of all of my concerns. He completely treated the inside of our home with respect. Thanks again your technicians are the best!

5 years ago

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Paul Bellaire, TX

Tim called me at 3:30 and told me he will be at my house 23 min. He didn’t show up until 4:25pm. My treatment was Scheduled for 4pm. I called him back and he told me he had to be at 2 other places. I waited for him for 1 hour. I also don’t like the fact that when i book a time one month ago and you trying to change it without my knowledge. When rep got me to join your service, he told me that the time will be exactly what i booked. So far this is terrible. I feel like i am dealing with Comcast and att. Terrible.

5 years ago

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DL Manassas, VA

Thank you Denzel for your outstanding service on 5/21/20. You listened to the pest problems we were having, and then thoroughly addressed each issue. We can't ask for anything more than that.

5 years ago Edited September 14, 2021

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Brian San Antonio, TX

Mike O - He completed all requested services very efficiently and professionally. Mike did a great job with our pest treatment and has been one of the best staff to come to our house. Thank you Mike !

5 years ago

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GEM San Diego, CA

Was pleased that the Tech. checked in with me before he started and asked questions about what service I needed and checked in with me when the job was completed and if I had any questions.

5 years ago Edited September 14, 2021

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Christine M Austin, TX

Raul H, our Aptive representative today did an exceptional job on our quarterly service today. He delivered a thorough service while very respectful of our property and plants. Christine M.

5 years ago

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Donis Plant City, FL

I like that there is no smell! The technician was very thorough but swift. He helped coral the dogs to where they needed to be. I was impressed with this system so far. I haven't seen any bugs as of yet.

5 years ago

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Michelle C Lakewood, CA

Great service. Carlos G did a great job explaining everything he was going to do. I have dogs, birds, and guinea pigs and he assured me all chemicals were pet safe. Thanks Carlos

5 years ago

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Boughter Kent, WA

The technician left a large spider web/nest right outside the back door. Also some small yellow jacket or wasp nests in the eaves above the deck. I’m not sure he even came up on the deck. I have had some spiders inside the basement. But no ants in the house.

5 years ago

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Linda Sheehan Warrenton, VA

Technician was fine. It is your accounting deptarment that rates a minus 10. I don't like getting charged twice for something, which they did. Any help with this would be appreciated. Linda Sheehan

5 years ago

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John S Columbia, IL

Thank you Kiro M for taking care of our home and keeping the pest out. We appreciate the service and knowing that Aptive uses environmentally safe products. Sincerely John S. St Louis Metro East.

5 years ago

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Richard Sheerin Hopewell Junction, NY

Your service technician Michael M was excellent! He was very pleasant and answered any questions we had for him. He was also very respectful and a great guy! I would like to have him as our service pro every time!

5 years ago