Name: Aptive Environmental
Rating: 4.7

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DL Manassas, VA

Thank you Denzel for your outstanding service on 5/21/20. You listened to the pest problems we were having, and then thoroughly addressed each issue. We can't ask for anything more than that.

5 years ago Edited September 14, 2021

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Brian San Antonio, TX

Mike O - He completed all requested services very efficiently and professionally. Mike did a great job with our pest treatment and has been one of the best staff to come to our house. Thank you Mike !

5 years ago

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GEM San Diego, CA

Was pleased that the Tech. checked in with me before he started and asked questions about what service I needed and checked in with me when the job was completed and if I had any questions.

5 years ago Edited September 14, 2021

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Christine M Austin, TX

Raul H, our Aptive representative today did an exceptional job on our quarterly service today. He delivered a thorough service while very respectful of our property and plants. Christine M.

5 years ago

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Donis Plant City, FL

I like that there is no smell! The technician was very thorough but swift. He helped coral the dogs to where they needed to be. I was impressed with this system so far. I haven't seen any bugs as of yet.

5 years ago

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Michelle C Lakewood, CA

Great service. Carlos G did a great job explaining everything he was going to do. I have dogs, birds, and guinea pigs and he assured me all chemicals were pet safe. Thanks Carlos

5 years ago

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Boughter Kent, WA

The technician left a large spider web/nest right outside the back door. Also some small yellow jacket or wasp nests in the eaves above the deck. I’m not sure he even came up on the deck. I have had some spiders inside the basement. But no ants in the house.

5 years ago

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Linda Sheehan Warrenton, VA

Technician was fine. It is your accounting deptarment that rates a minus 10. I don't like getting charged twice for something, which they did. Any help with this would be appreciated. Linda Sheehan

5 years ago

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John S Columbia, IL

Thank you Kiro M for taking care of our home and keeping the pest out. We appreciate the service and knowing that Aptive uses environmentally safe products. Sincerely John S. St Louis Metro East.

5 years ago

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Richard Sheerin Hopewell Junction, NY

Your service technician Michael M was excellent! He was very pleasant and answered any questions we had for him. He was also very respectful and a great guy! I would like to have him as our service pro every time!

5 years ago

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Lesli Thellman Columbia, IL

I was worried because, I was told after the first treatment the next one would be in 3 months. After I received a voicemail telling me they would be coming in a few days,( only 3 weeks after the 1st. treatment) I left a message saying I did not want a treatment and to please call me. They came anyway when I wasn't home, they only sprayed the outside. I told the salesperson who came to my door, I was most concerned with the inside of my house. The most upsetting thing was I was auto debited $99 without my permission. Now after telling you this story... I have to say the CS women I spoke with went Above And Beyond Fixing All The Problems!! I was very impressed. I'm looking forward to working with your company. Thank you!

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Please send an email to customersupport@goaptive.com and one of our representatives will be in touch! We definitely want to make sure you are taken care of.

Mar. 18th, 2021

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Daniel Marco Castaic, CA

Michael W serviced my home on the initial spray/inspection. He was very thorough and answered all of my questions. It was blazing hot outside yet he still took his time. Hope the other techs are just as meticulous.

5 years ago

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John Winstead Woodbridge, VA

Very polite and thorough. The technician answered all my questions. Worked his way all the way around the outside of the house including the garage and then came inside an treated all of the places I had seen insects.

5 years ago

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Ellie Lake Peekskill, NY

Wesley fiercely and tirelessly found the yellow Jacket nest and destroyed it....much to our delight and satisfaction. He was professional, courteous and definitely knowledgeable. Thank You, Wesley!!!!!!

5 years ago

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Tanag San Diego, CA

Aptive rep just do their job professionally. I dont need to let them know where to work on . They just know. We never had ants we used to have, that go to our ouse and infest our food and sweet suff. Very happy with Aptive

5 years ago

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Kathy Green La Porte, TX

Brandon is a great representative for Aptive. He has serviced our home before. He is dedicated and thorough. We appreciate his work ethic and hope he continues to be our service guy.

5 years ago

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G. Nicholas

The technician that came to my home was professional. He listened to my concerns and proceeded to treat the property immediately. Since his visit, the infestations I was seeing are gone. I love this service.

5 years ago

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Sumanth Y Novi, MI

Thank you Miss R . You are knowledgeable and helpful. Thanks for taking care of the Ants inside. Also really appreciate your time in analyzing my surroundings and providing guidance and suggestions.

5 years ago

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Tina A. San Diego, CA

Daniel R provided excellent customer service. He listened to my concerns and addressed them. He took his time in treating my yard. He also checked in with me when he was finished making sure I was satisfied.

5 years ago

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Gary Doolittle

Brandon G arrived on time and was courteous and professional. He answered my questions and efficiently completed the service. I would like to request that Brandon G do my service from now on.

5 years ago

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Bruce Lustig Wappingers Falls, NY

Due to hornets entering home technician came next day but due to thunderstorms could not treat so another technician, Mike, returned and no evidence of nesting present so he sprayed eaves and went up into attic to be sure no visible nesting. Very professional courteous helpful technician.

5 years ago

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Sandra Golden

Leslie G treated our home inside and outside. After introducing himself, he ask our areas of concern and what areas the previous tech had treated. He was very thorough, professional and concerned about our needs.

5 years ago

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Sara Pearland, TX

I am so happy about today visit as I was running behind the gentleman stayed around to treat the inside of my house as I ask him to he listen to my worry an made sure to place extra stuff down thank you so much

5 years ago

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Paul S Bristow, VA

Ryan on his first visit was extremely helpful. I had one issue that did not get resolved. We have a small wasp nest at the apex of the roof peak and was not removed. His pole duster could not reach it. I called and set up a second appointment and that technician said there was nothing he could do about it because it was too high. I sure wish you could figure a way to remove this wasp nest. Thanks

5 years ago

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Roberto Maldonado San Antonio, TX

David was very professional. He was on time and, actually, I think he was early but that was ok as i was home. He instructed me to what he was going to do and did a thorough job of explaining the details.

5 years ago

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Tomas Fernandez El Cajon, CA

I enjoyed the young man who sold us on your service and I believed the information we received, however the spiders and webs are back, and I would like for you to spray the inside floorboards with a non toxic formula this time. I am requesting a return service I have pictures of some spiders and the webs, and I see you didn’t spray for mosquitoes which was also mentioned in the sales pitch. Again thank you for your time.

5 years ago

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Rick Nelson Bonney Lake, WA

Greg was awesome today. Full of information and was very friendly! A true professional! Advised us on how wasps work at gaining a hold in a home area. Very good experience with him today. Great guy !

5 years ago

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Ellis Harrison

Jeff S came and inspected our home and all areas around the house on August 20, 2019. He was very professional and explained all his processes to remove bugs and etc from around the home.

5 years ago

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Joe Morris League City, TX

Mr. Cortney G was very polite and ofessional. Inquired as to any concerns or special areas that need to be addressed. He explained all of the processes and applications used.

5 years ago

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Gladys A Otisville, NY

Yes. The sales person somewhat aggressive but very polite. I suppose employee tactics work. The first treatment was performed by Jared. Again, very attentive and performance was highly rated.

5 years ago

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Janice S Ballwin, MO

The tech was on time and he listened to the areas of special concern to us. He was able to explain the way the bate trap works for mice. He was very friendly and did a great job.

5 years ago

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Rafael Meza Haledon, NJ

I live inNorth Haledon New Jersey we just had our initial service and I have to say the service is great and the tech Marvens B was great and followed all the instructions on our needs great tech.thank you

5 years ago

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Umesh Tilve Princeton Junction, NJ

This was my first service with Aptive. I was not home but was amazed at the pictures the technician Ernie O emailed me and the detailed attention. I hope this is start of a long association with Aptive. Regards, Umesh Tilve

5 years ago

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Abraham Murrieta, CA

Scott from Aptive Environmental was extremely professional and made this process extremely easy for me. Thank you Scott for another job well done! The company has been really easy to work with. No complaints.

5 years ago

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Rohit kumar Indianapolis, IN

Michael was such a great employee he does the best job. He took care of each and everything of my house even inside the house. Will be only needing service from Michael again in future

5 years ago

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R. Knerr Indianapolis, IN

Brandon was very professional and did a quick but thorough job. He did not cause any disruption in my day and did his job in order to keep the bugs and insects away from me and my family. Thank you Brandon!

5 years ago

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Joseph Sugar Land, TX

Technician who came is a nice guy but needs lot of redirection due to lack of experience or lack of understanding. We have lot of spiders and ants in the back yard but he did not spray the chemical on the grass but limited only around the house basement. After requesting, he did apply the chemical around the bushes but still missed the grass. He needs more training, instructions and encouragement to do his job properly.

5 years ago

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margaret zern Montrose, NY

the technician did all that I paid for and let me know when he was finished. I am happy with your services and I would recommend your company to others. My technicians name is Joseph. Thank you.

5 years ago

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Nicco W Chino Hills, CA

I’m very happy with Lance M who sis the insect service for my house today. He is very polite and very attentive when spraying chemical on every edge of the house. I felt that my house is being treated very well. Thank you Lance M

5 years ago

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Mike Sparvero Valrico, FL

Great service and quality work. Aptive environmental are very reasonable on their prices and since they have treated our home we haven’t had anymore issues that we had before with ants.

5 years ago

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Vanessa San Antonio, TX

Daniel has been the best technician ever. Great customer service very carrying about we were in the middle of preparing for a funeral. Very professional Thank you from the whole Sance family.

5 years ago

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JESSE A VELASQUEZ Friendswood, TX

Shasta is very friendly and professional. He took the time to explain what he was doing. I told him I was having issues with silver fish so he went out of his way and gave me some small traps and told me how to use them.

5 years ago

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Jose Duran Ramos Richmond, TX

Daniel T performed a fair job. He had failed to clear out the spider webs around the front door and around the front window frames. I pointed this out to him after he had said he had completed the job. He then cleared out the webs. He missed 3 ant mounds and I have requested someone else to come out next week. I had cancelled my previous pest company after results like was done yesterday.

5 years ago

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Horrest McGivery Tampa, FL

The service Was Great And The Technician Was Awesome. .. He Treated Inside And Then Outside... He Also Showed He Takes Pride In His Job When Continued Working In Heavy Rain Down Pour Checking For Places Where Pest Could Enter... I Would Highly Recommend Aptive Environmental To All Who May Ask !!!

5 years ago

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Leo monroe Holiday, FL

The tech was very knowledgeable and friendly. He introduced his self, asked if I had any questions, gave me a little history about the company, and did a thorough job. Thank you

5 years ago

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Donna Crenshaw Friendswood, TX

When I called to request indoor spraying, I mentioned that we had seen a rat and had heard it in the attic. I had also seen some small roaches occasionally. When the service man came out, I showed him the attic access (from the bedroom area) which was a ladder attached to the wall. He informed me he could not go up that to put the rat traps in attic. I told him the air conditioner guy and others always use it with no problem. He said he was used to a pull down ladder, which is what we have in the garage, but we have furniture stored there and it is not accessible. I, myself, have used the wall ladder when I needed to look in the attic. I don't know if he was scared or what, but he went outside and was gone for five or ten minutes, came back, and in the meantime, my daughter opened the trap door in the ceiling for him so all he had to do was go up one or two steps on the ladder and place the traps. Also, he said he used glue traps, which I could have just as easily put out myself . I put one out many years ago, caught a rat and I was afraid to do anything with it, so waited for my husband to get home several hours later. When he arrived the rat had escaped, so I have since tried the snap traps which work better. I am older now, a widow, and handicapped, so I thought it would be more convenient to hire a pest service and there would be no extra charge since the indoor spraying is included in my contract. However, I can get a family member to do what your service person did. As you can tell, I am not happy with the service today .

5 years ago

Reply from Aptive Environmental

Sorry to hear this, Donna. We'd be happy to send someone back out to finish the job. Please take a moment to reach out to the local branch. Thanks!

Aug. 22nd, 2019

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Mark H. Lake Forest, CA

Andrew C understood my concerns and let me know what he was able to do, to start taking care of an ongoing ant issue. He was very helpfuf in protecting our house from pests! Mark H.

5 years ago

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Danielle H. Ballwin, MO

I didn't get to meet my technician because I wasn't home, so I can't rate his customer service skills. I did look around the front porch and still found some cobwebs around the window frame and sill, even though he noted that the windows were checked. It looks like the metal top on the front porch light fixture was moved slightly and not put back correctly on the fixture. Still found cobwebs around gutter downspouts and underneath the roof that hangs over our deck by the back sliding door. Just thought it would be a little more thorough.

5 years ago

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Melanie Reynolds Roseville, CA

Our service tech was very professional and efficient! Highly recommend him and Aptive. When I called about a perceived problem with mice/rats, Aptive was quick to respond! Thank you!!!

5 years ago

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Michelle Dobbs Ferry, NY

Wesley serviced our home yesterday. He was thoughtful, attentive to my concerns, and thorough. (Very tidy, too!! Never forgot to wear booties when coming in from the outside.)

5 years ago