Name: Aptive Environmental
Rating: 2.5

star star star star star

Kathy Ambrose San Diego, CA

Original sales person Zach was knowledgeable, friendly without being pushy. The technician, Steven was friendly and explained exactly what and where he would be working. He did a very thorough job. Great 1st experience!

6 years ago

star star star star_border star_border

Rachel Walnut Creek, CA

Noone texted to say they were on the way as promised. Luckily my husband was home to put the dogs inside but he had no idea I'd signed up for this or that anyone was coming. service was fine, but there was definitely less communication than there should have been before, and during. The tech just left a reciept- didn't ask questions , or show any signs that this was an initial inspection etc.

6 years ago

star star star star star

Phil Itzkowitz Pasadena, MD

Your technician was friendly, polite, thorough, and efficient. He presents an excellent face for the company. He did run out of glue traps, so I think I will be scheduling a follow-up visit.

6 years ago

star star star star star

Kathy Mastic, NY

Michael was very professional and informative. He let me follow him through his process and answered any question I had in a very professional friendly manner This was the initial treatment

6 years ago

star star star star star

Cindi Tacoma, WA

I left a detailed experience with YELP. We are very happy with both the Company and both of the technicians they have sent to the house (Nathan & Elayne). We've been treated fairly, and the service has been great so far.

6 years ago

star star star star star

Laura Chagrin Falls, OH

Great technician today!! He came to my door to alert me of a cat who had been on my front porch because he was concerned about the chemicals making the cat ill. What a thoughtful technician and I really appreciated it.

6 years ago

star star star star star_border

Jon P.

Professional and courteous. Lucas represented Aptive very well. Ultimately, with pest control, time will tell how successful the service and product is at controlling pests. But I am pleased with both the sales rep and service tech thus far.

6 years ago

star star star star_border star_border

John Gender Winchester, CA

Service was scheduled to be performed between 1 and 3 P.M. We had called last week reporting that we had a problem with spiders inside the house. From that conversation, I undersstood that when the technician came out we could talk to him about doing something about the spiders. I missed another apointment waiting for him to show up. Our NEST cameras show that he arrived at 7:30 P.M. Someone was home. However, he did not attempt to make contact with us. It is possible that the person I spoke with on the phone failed to pass our request on to the tech? I am not happy.

6 years ago

star star star star star_border

Donna M Maas Everett, WA

Aptive was to come out Saturday the 2nd and no one showed up. I called and talked to customer service and the person was very sorry and gave me a credit and set up new date and time. Jose was totally awesome, very polite and he did a great job

7 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for the feedback, Donna. Ivan is such an awesome employee and we feel privileged to have him as part of our team!

Apr. 17th, 2019

star star star star star

Tyrone Nevels

Austin was great! He took his time and got it done!

2 months ago

star star star star star_border

Leslie Cervantez Lillington, NC

I signed up for Aptive 2021, I was supposed to be on auto payments. I was charged and money taken most of the time, but if they missed the payment it was a hassle. It came down to me In collections, and I shouldn't have been. But the pest service itself is good. Just make sure your home to see it done. I've since gotten everything worked out and still use them.

3 years ago

star star star star star_border

Curtis Dulansky Austin, TX

I have to hand it to the young man who knocked on my door. He made a sale for our primary home and rental property. The only issue I had was their scheduling format, they would just show up unannounced and if my gates aren't open or my tenants aren't home then I didn't feel they could service everything I was paying to for. All in all I was happy, I mean I never had any problems with pests around the house!

3 years ago

star star star star star

Arthur Dennis Riverview, FL

Aptive is a very caring company, working with you to make sure you are satified.to meet your schedule by changing appointment times,you can also call them at anytime with any issues you have and they will fix it. all the technicians are courteous and friendly.

3 years ago

star star star star star

Pat McMullin South Jordan, UT

We have had a great experience with Aptive Environmental. They always let you know when they are coming and will spray the inside of your house if you want. They are also willing to come back if you have problems after a treatment which is a big plus!

4 years ago

star star star star_border star_border

Bryan Peterson Herriman, UT

A sales rep came to my door a few years ago and gave a discount for signing up and thing went well. Until it was at the end of the contract. The CC I used expired before the last payment went out, and instead of calling and asking for the new number, they sent me to collections. When I called aptive to talk to them about it, the rep confirmed that no calls were made regarding the payment. I found out about it because I got a collections notice. The service was alright, although i found it a little expensive, and after them sending me to collections, I won't ever use them or recommend them again

4 years ago

star star star star star

Saylor D Herriman, UT

Aptive is always there when we have an issue and is always extremely helpful to us. Every time we've had a pest we've called and they arrived quickly and took care of the problem. The employees are always pleasant to work with and I trust them to do their jobs well.

4 years ago Edited January 13, 2022

star star star star star

lana turner Avon, IN

I like the Aptive Environmental company as they are affordable, reliable and keep the pests away. We are transfering our service any time we move, very pleased with the price for continues customers and services that we recieve.

4 years ago

star star star star star

Steve Jones Riverton, UT

Very happy with the service Aptive provides. Their sales reps are well educated and professional, and their service technicians are always courteous and thorough. Aptive always calls prior to coming and is great about providing a non-intrusive service.

5 years ago

star star star star star

GrandpaRod Lehi, UT

I use aptive. They are reasonable cost wise, come 4 times a year and I have a lot less bugs. I get a report when they are coming and when they left. I would only suggest that they ask for feedback more often. They want referrals, but I would like to give them a tweek once in a while and say attaboy or how about this?

6 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to share your experience with us. We are currently working on some avenues for our customers to have more of a chance to tell us about the quality of their service! We will be sure to reach out and advise you of your new options soon. :)

Mar. 13th, 2020

star star star star star

Juliann Mecham Managua, MN

Aptive Environmental is such an incredible company. Such a great value for the price they offer, my sales woman was so nice, honest and I would recommend to everyone no matter the location or size or the amount of bugs in the area.

6 years ago

Reply from Aptive Environmental

We're happy to serve you, Juliann!

Jan. 31st, 2020

star star star star star

Tony Gibson American Fork, UT

I've been using Aptive for about a year and have been impressed. They are very thorough and I've watched them sweep the eves to get rid of spider webs and even spray our rose bushes so we don't get bugs on them. They are great.

6 years ago

Reply from Aptive Environmental

Please let us know if there is anything else we can do for you, Tony!

Oct. 22nd, 2019

star star star star star_border

Amy American Fork, UT

They have done a great job keeping aphids off my roses. I have noticed since using them that I don't have the spiders and bugs I used to get in my house. They are great to even brush off the spider webs from the eaves of my home. I feel like they are very thorough. My only complaint would be that they had originally told us they could help with voles or gophers and later said they can't.

6 years ago

star star star star star_border

Holly American Fork, UT

i like what is advertised for service, I don’t like that I have to request the extra things that are advertised. That it’s not just included every time. An example would be spraying inside, you just request it, or spraying the outer perimeters. My major draw to them was that they would spray inside and out. Customer service has been fantastic. I have had to ask them to return a few times as the spiders continues to appear a few weeks after a spray.

7 years ago

star star_border star_border star_border star_border

J ason

Bad and inaccurate sales tactics. Service did not work after 5 applications, could not cancel without several heated phone calls, and they charged a 200 cancelation fee. All sale pitch lies to get the business.

5 months ago

star star_border star_border star_border star_border

sandra pineiro

This company is a rip-off, especially when you want to cancel your service and they send you a letter to your home saying and threatening that they will send you to collections. It's disrespectful. Don't fall for this fraud.

5 months ago

star star_border star_border star_border star_border

Case Webb

The Pest Control business is very fraudulent, they show up and are on your property for less than 15 minutes. If they were concerned about keeping customers, they would take time to really treat my property with care.

5 months ago

star star_border star_border star_border star_border

Jomy Jose

I canceled the service in January, but was billed $85.30 on July 1. Called on July 16—refund promised but never received. Then got charged another $85.30 on July 31. $170.60 taken with no refund. Billing department is unreliable and untrustworthy. If you value honest billing and responsive customer service, be very cautious.

6 months ago

star star_border star_border star_border star_border

Kenneth Stubert

Bait and switch (no pun intended). $99 service doesn't happen. They try and force you into an agreement and then don't follow through. Do not agree and sign an electronic agreement! Terrible company to do business with. Not reputable at all. One of the worst companies I've ever done business with. Never again!!!!!!!

6 months ago

star star_border star_border star_border star_border

Ed Willis

Super aggressive, horrible company!!! Completely disregarded our community’s clearly stated no soliciting policy. Numerous people asked them to leave and the police were called. Yet, they persisted in disturbing the neighborhood. A company that shows such blatant disregard for an entire community can’t be trusted.

6 months ago

star star_border star_border star_border star_border

Mark Buschur

Pricing changed drastically. Also, there was little consistency on when services were performed. When prices jumped to $187 per month they were performing services much more frequently until we noticed. After I called to cancel they offered $111 per service to stay which was insulting.

7 months ago

star star star star star

Loflin Esther

Chris was pleasant, knowledgeable , and informatve!! My first service and I was beyond pleased… thank-you

7 months ago

star star_border star_border star_border star_border

Nick Usselman

Terrible salesman pounding on my door. Service sucked and they don’t get into the details that it’s a monthly charge. So glad I didnt fall for their bull crap. Also if you are reading this and work here, then tell your sales kids to take no for a answer before they get hurt.

7 months ago

star star_border star_border star_border star_border

No

Company constantly sends people to solicit business and they hit the houses that are on ‘no solicitation’ lists - clearly violating permit regulations. This wasn’t a one-time offense either. The company is rude and unscrupulous.

8 months ago

star star_border star_border star_border star_border

Nicholas Sarcone

Worst company I have ever done business with. Products are ineffective. And goodluck trying to cancel. My wife called and emailed. They said they would cancel but then they sent her another email, without telling her, that they required she respond to in order to "complete" the cancellation. These are predatory business practices and illegal. They are designed to continue charging you. This company is awful. DO NOT USE.

9 months ago

star star_border star_border star_border star_border

Sha Gam

Dishonest business practices. 1. Since the initial contract, Aptive has raised the monthly cost of my service and provided no supportive documentation for why or when. 2. Now again they are attempting the increase the monthly cost with no notice or explanation. They just indicate a higher cost on the account. 3. My contract was for quarterly appointments but they use an automated system that schedules appointments every 2 months and the system makes it impossible to reschedule to achieve a quarterly schedule.

9 months ago

star star star star star

Katie Glavan

Overall, Aptive has been great. I rarely need them to come out to re-treat my home after a service as I've needed to with other pest companies.

9 months ago

star star_border star_border star_border star_border

Diya Dockery

An absolute waste of $577! I pray this company does'nt make another dime scamming people. They came to my house and set mice traps with roach bait. No wonder my issue was never resolved. At least not by them as soon as I cleaned the roach bait out of the traps and added peanut butter BOOM just like that, I caught 5 mice in one day and my issue was resolved. Save yourself some money and order your traps/bait from amazon and DO IT YOURSELF.

11 months ago

star star_border star_border star_border star_border

Duane

This is a ripoff service. Steer clear unless you like to burn money. I consider myself a pretty astute consumer, but what was offered and what was delivered were two different things. The first service was offered at a discount and was reasonable, although I could have done the same thing with easily obtained chemicals and a stepladder. After that, deplorable. The second "visit" should have been enough to cause me to cancel, but I was too busy. The third was over the top--they sent one of their service people out on a rainy day (and not in the service "window"), and he immediately informed me he could not do a treatment because it was raining. He was at my home for literally 10 minutes, took pictures, and left, and I was charged in excess of $100. I finally was so pissed I cancelled, even though I had to pay a cancellation fee. So, BUYER BEWARE.

1 year ago

star star star star star

KC

Our technician, Sasha, does a great job. She always lets us know what treatments she has performed & asks if we have any issues that she needs to address.

1 year ago

star star star star star

michael bernard

another satisfying experience with aptive !! The technician Ken was great, anything that i needed or wanted to happen with the service he would provide !! thank you aptive !!

1 year ago

star star star star star

F. Zoe Jones

Our technician is extremely detailed when servicing our house, we appreciate that’s they always share photos and and explains the treatment right for the season. Thank you

1 year ago

star star star star star

Laura Wiley

The tech did a great job. He really took the time to treat the yard! First time I can say that your tech actually treated my yard the way it should be!

1 year ago

star star star star star

Thomas Owens

The technician that sprayed my house was very courteous and polite and answered all my questions and concerns. I give him the highest grade possible.

1 year ago

star star star star star

J L

The tech gave me a heads up 45 minutes before he arrived, asked if I wanted him to knock on the door, and texted me when he arrived. This is very helpful since I have dogs.

1 year ago

star star star star star

JD

Patrick was great with messaging for his arrival and services he provided. He made sure to ask if we had any pest issues and helped with excellent service!

1 year ago

star star star star star

Aldo Castro Santos

Our technician Gunnar always do a great job servicing our home. He goes above and beyond to make sure everything is taken care of and to our satisfaction.

1 year ago

star star star star star

Claudia Gonzalez

Marcus was excellent in providing me my pest control service. He was quick and provided me an opportunity to tell him about the pest or concerns that I had.

1 year ago

star star star star star

Joseph Jimenez

Patrick did an amazing job of servicing my house. He asked if I had any particular issues that I was concerned. He explained what he did with pictures.

1 year ago

star star_border star_border star_border star_border

Teresa Burke

I'd liked that pictures of the back door, garage door, front door, side of the house with HVAC, a piece of the fence, and curb showed the area that was treated. What I didn't like were: 1) I'd told told customer service that I needed to be called to ensure shsomeone is home. I don't look at my text during the day as I am an elementary teacher. So I wasn't aware that the service was done when I had no one home to treat the interior of my house to which I'd paid for as we have German 🪳. 2) For the value of the service one day one hour noticed isn't enough time to schedule ahead to ensure the value of money won't be wasted. 3) Because I was working and don't look at the text, I was unable to tell the service man we have a tick infestation. We still have that German 🪳. Lastly, I'm done with this company. It doesn't fit in my lifestyle. The company dictates their schedule and I can no longer work the inconvenience of it.

1 year ago

star star_border star_border star_border star_border

Shane Cook

Your sales representatives did not say it was a 12 service agreement. Your representative used your visual advertisement that showed even after short treatments the product eliminated and minimized bug activity drastically. Then promises with “continuous use” to keep the activity dormant. You have two issues here. Your representative did not say it was a 12 month contact or 12 service agreement. He did say do a couple treatments, see if it works like it’s worked for everyone, and as the results cancel the policy. You’ll get charged a fee if you cancel before the first one, so many sure the first one happens. Then cancel after that if you’re not satisfied. i definitely have it more the. 1 treatment. It was several months. I reached out originally expressing I do not want you to come back because your product failed to show any change in the activity. I actually saw an increase in plant eating bugs, gnat, flys, ants, spiders, and more. I lost several crops after they sprayed. Not only planted variety, but berry bushes. It’s cheaper and safer to do it yourself. I had no issues when I bought and managed pest control. It became an issue once they arrived though. So, between the shady representatives that lied and cost me $199 and the loss of money buys plants, planting, tenting, trying to save, and watching them die. I wouldn’t mess with this company. All because I worked in sales a long time ago I figured I’d help the kid out. Only to bit me in… well you know the rest! Horrible company.

1 year ago