Name: Aptive Environmental
Rating: 4.2

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Kate Braithwaite West Chester, PA

Service with a smile! The technician who treated my house today was knowledgeable, polite and friendly. I’m very happy with this service. Thank you Alphonse.

2 years ago

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Michael Krystopolski Conshohocken, PA

Service was timely and excellent. Richard was awesome -- explained everything in full and took his time to make sure everything was treated. Mike K., Conshohocken, PA

2 years ago

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Victoria Zuniga Camarillo, CA

Roberto G is very good in pleasing and caring for client's best interest. He is super friendly and goes beyond his obligation to assure positive outcome.

2 years ago

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Max Martin Hayward, CA

NEVER USE THESE GUYS ---- Take a look at how poorly we were treated and then the underhanded deed they did. We signed up with Aptive Environmental in May of 2022, they asked for $145 for the initial service and required us to sign up for a year commitment prior to doing any work. (at $200 for the year) I agreed. They sprayed our property on May 9th 2022. And let us know that since we were signed up for a year, that we can have them come back and spray at any time that we need it. We needed it on Tuesday June 7th. Our kitchen counter was overrun with ants. I called Aptive to ask them to come out as soon as possible because this invasion was so bad that it was practically an unlivable situation. No one answered the phone. I left two messages that day but didn’t get a call back. They instead, responded with a text saying they couldn’t be out until June 10th. This was entirely unacceptable. I left two more messages letting them know that this was an urgent need. I didn’t hear back from them. Friday the 10th comes, and instead of them coming out on June 10th, they sent a text saying they would not be able to come out until June 15th. This was beyond unacceptable. I called them and told them not to bother and to cancel our contract. They said that whether the technician comes out or not we would still owe the $200. I argued that because they hadn’t been able to live up to their end of the agreement that I don’t owe the $200. They kept insisting because I signed the agreement form that I owed them $200 no matter what. I told them go ahead and charge the $200 and I’ll dispute the charges when they show up. That was the last I heard from them until November 15th when... I RECEIVED A NOTICE FROM A COLLECTIONS COMPANY CALLED A.R.M.!! WHAT!?!? How can they be that shady? Just despicable. They didn’t do the honorable thing which would have been to apologize and cancel the contract. They didn’t try to bill us, even though they had our credit card on file. (Probably because they knew I would dispute the charges and most likely win) Instead, they did something very underhanded (and possibly illegal) and sent the account to collections. (Thus an attempt to hurt our credit rating rather than trying to either charge off the balance or call us and attempt to resolve the issue.) NEVER EVER EVER EVEN TALK TO THESE GUYS!!!!!

3 years ago

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Lily Dodge Mountain View, CA

I opened an account for pest control services with a customer service agent who told me I was signing up for "flea and rodent" services. My first appointment was cancelled abruptly after I had waited all morning, and I had to contact the company to reschedule. When they did come, they did not provide "flea and rodent services." They only sprayed for different insects. I reached out to the company to complain, so they rescheduled other technicians, who did some of what they were supposed to, including laying traps to check for next time. However, on my second appointment, the technician had no idea he was supposed to be treating for fleas and rodents. He also told me that the package I believed I had purchased was no longer offered by the company. He was not aware that he was supposed to check traps, and he did not perform any "flea and rodent" services. The receipts I received via email did not list any flea or rodent services either. When I reached out to the company, they said they had not bothered to put "flea and rodent" services on the notes for the technician, and wanted to schedule another time for someone to come out. I said no - I wanted to close my account and cancel services with them, because I am tired of waiting for technicians, not getting the services I ordered, and needing to chase down the company's customer service department every single time. They told me I need to pay a "cancellation fee" of $199. I find this unacceptable - I am paying two hundred dollars for the privilege of no longer paying for a service that is not the one I signed up for? I just want my account closed so I no longer have to deal with them.

3 years ago

Reply from Aptive Environmental

We’re really sorry to hear about your experience and the issues you faced with your account and service. It’s disappointing to learn that we didn’t deliver on the services you expected. Your feedback is important to us, and we want to make this right. Please reach out to us at customersupport@goaptive.com. Thank you for bringing this to our attention!

Sep. 23rd, 2024

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Kasi Marshall Carrollton, TX

I don't normally leave reviews, but this was such a terrible experience that I felt the need to share. The sign-up and first treatment went great. Zero issues. For the second treatment, I got stood up twice - Aptive just no-showed. When someone finally showed up (try #3), I got zero notification that they were headed my way. Once they arrived, they were onsite less than 5 minutes. I know because my Ring doorbell caught the tech's movement. I had another treatment today and same thing - the guy was here less than 5 minutes. No way you can provide quality treatment in that amount of time, especially for what I'm paying them. The worst part is instead of offering any refund (they did offer $10 off the first time....big whoop), they offer to send someone else out. No, thank you! Stay away from Aptive!

3 years ago

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Josh K Oak Park, CA

Roberto G was a consummate professional. He clearly communicated the whole process to me and was extremely positive and friendly. Would give more than 5 stars of I could.

3 years ago

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Basavaprabhu Urs Rochester, MI

Be Careful with this company!! Deceitful !! Trick you getting in to contract by giving you false details!! Once you sign the contract they will show you their real face. I would have given zero or negative rating if there was an option. I have not seen such an unethical company like Aptive Environmental. Their service is very sloppy. In fact, after the treatment pest activity has increased. Also, person who did the service did such a sloppy job, that I have to show him what all places he missed to clean the webs and apply pest control products(though they were in front of our eyes). Don't ever..ever...ever....ever... signup with this company.

3 years ago

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Suzanne Schroeter West Dover, VT

Matt did a great job! Aptive always follows up and has a great policy that if you see pests after the treatment they will come back and rectify the situation.

3 years ago

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Russ K Fort Worth, TX

Jose did a great job. Got webs, cleaned very well and sprayed all around home. At the end he even took pics andcsent to me of his completed work. Highly recommend Aptive!

3 years ago

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Cindy Simi Valley, CA

Service technicians are always clean, prompt, friendly, and helpful. Customer Service listens and is responsive. The bug problem I had was addressed in a timely manner.

3 years ago

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Ryann Moore Vancouver, WA

I am extremely disappointed and dissatisfied in the service provided my Aptive Environmental. I have made multiple complaints regarding the worthless service rendered on my property to address a rat and mice problem in my backyard. My cat continues to bring half dead rats/mice into my home and is doing a better job than Aptive at addressing the problem. A technician randomly contacted me on 9/21 stating they would be providing another service and I informed them that I was out of town and when I would return. The technician came to my home anyway and completed an unapproved service in my front yard only due to not having access to my backyard (the issues is not in my front yard) then next thing I know I was charged for the unapproved service. Now Aptive Environmental is refusing to issue me a full refund for this unapproved “service.” Not acceptable. DO NOT USE THIS COMPANY!! They do not communicate well, their remedies are ineffective for rats and rodents, they are unprofessional, and they will not honor their 10/10 customer experience rating guarantee. Horrible experience overall.

3 years ago

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Melida escoto Dallas, GA

I liked how the technician introduced himself very kindly and in the end he came and explained to me all the work he did. I am satisfied with his work.

3 years ago

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Nina Alvarez Thousand Oaks, CA

Tech let me know they were on their way, knocked upon arrival to discuss any concerns and answer questions. They preformed the service quickly, efficiently and effectively.

3 years ago

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Manuel Gonzales Dallas, TX

Bastien with Aptive was great! He was very thorough, listened to our concerns, and addressed our questions. His communication was also top-notch. Thank you!

3 years ago

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KH Batavia, OH

Parker sales rep and Thomas the technician were both very friendly courteous and professional. Thomas was extremely thorough and listened carefully to any of my insect concerns.

3 years ago

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Dareinn Stevens Wilmington, DE

I am writing my review in hopes that it may help others who may want to do business with Aptive Environmental. I had been a customer of Aptive for a year and had a great experience, until I didn’t. My account was switched over to Felicia B. I was scheduled for my quarterly service and the tech told me he would come between 11A and 1P that day. The tech called me around 4:30P stating there was traffic and the weather was bad. I understood his concern and he assured me that someone would come the following day which was a Saturday to complete my service. On Saturday, I received an email that my service was complete. I immediately called Aptive and told them not to charge my card because my service was not complete! I have 2 Ring cameras and I did not see the tech on any of my cameras. There were no signs left in the yard, I did not get a call or a knock at my door which proves the tech was not there! I had another friend in Baltimore that had the same issue with the tech saying they came but did not. I was beyond frustrated. I called my account rep, Felicia, and told her that with all this confusion and the tech stating they came out but did not, I did not have any intentions for paying for the service. She then stated she would put me down for a service that would be no charge. Felicia submitted my service as a reservice which led to multiple text messages stating Aptive needed to come out for my quarterly service. Everyone knows a reservice is free but the initial service was never completed! I was very confused and told them to stop contacting me since I already had service. When I called Felicia, she told me that they would need to come out and I would be charged because she did not properly code this in the system. I asked to speak to her supervisor 4x because this is beyond frustrating and I also told her to cancel my service. I never had these issues with Aptive! After speaking with others that had complaints about the integrity of this company, I would NOT recommend to anyone! When I got to escalate the call, I was told that the information would be escalated to her supervisor and with all the calls being recorded, some serious training needs to happen. Horrible!

3 years ago

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Beverly St Peter

The girl from Aptiva did an absolutely superb job at my house yesterday. I’m sorry I can’t remember her name. She was very thorough and very nice. I can’t ask for more.

3 years ago

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Gabrielle Ahmady Los Angeles, CA

Love their services . They really try to help get rid of the problems . I love the re- service options definitely worth it because of them standing behind their work !

3 years ago

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Pkohn Algonquin, IL

Each of these technicians that work for aptive are thorough, hardworkers and let you know if they see any issues. Our last tech Jeff did a great job!

3 years ago

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Tim Hipps Helotes, TX

Brent efficiently provided five-star service on a Saturday afternoon here on Shady Hollow Lane so thoroughly, well, let's just say: Brent did Aptive Environmental proud!!!

3 years ago

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Sherry Charlotte, NC

I’m happy with work the was done for the wasps nest. I am still waiting to see the difference on my lawn. Look forward to working with the business again

3 years ago

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Nick P Fort Lauderdale, FL

Sylvester was by far the best technician I’ve received service by since being with Aptive. Accommodating with my animals, very knowledgeable and friendly.

3 years ago

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Susan Diballa Thousand Oaks, CA

The company is very professional, with great communication as to when their service people are coming to the house, and after they’ve finish the job.

3 years ago

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Pilar Manchon Los Altos, CA

It's been a time-consuming and frustrating experience. While the actual service is ok, the logistics behind each appointment and the customer service is just plain terrible. Everyone is polite, however they seem to have multiple teams that do not coordinate with each other and tell you different things. 4 visits in and I have dozens of emails and texts with all the back and forth. You are bound by contract to a year but they can raise the prices on you. I wanted to end the relationship after the second service out of logistical frustration and I had to stay or pay $199 from the initial treatment discount. Last time I was told it was the last (it's been over a year), however they are now attempting to charge me the cancellation fee despite the fact I confirmed it with them last time. So now I am wasting just more time dealing with customer service. If you value your time, run away, because they certainly do not.

3 years ago

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Chad Kreitzer Troy, OH

I like the schedule flexibility also when they show up they will take extra time to spray in areas and for pest we have a specific issue with. Great communication.

3 years ago

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Ed Peddell Fort Lauderdale, FL

Jackson did an extraordinary job! I have seen a huge improvement in the bug situation! Thank you for always being so thorough! ⭐️⭐️⭐️⭐️⭐️

3 years ago

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Ling Yang Cupertino, CA

The people coming to my home Has been done a good service , very helpful. they on time and smile did professional work, I will let them come back again.

3 years ago

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Ryan Jennings Pearland, TX

Great, timely service. Technicians are friendly and take great effort to handle our concerns. Deiondrae T completed our most recent service and he was fantastic! 10/10

3 years ago

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Larison Johnson Gloucester, MA

Great company! Professional, pleasant, and very well managed. Notifications and rescheduling, if needed, work great. I’ve been big free since they arrived.

3 years ago

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Rodney Lindsey Dallas, TX

The employee that comes to treat our property is very friendly and professional. Always explains what he's going to do, what he's done. We feel that this was a great choice going with this company.

3 years ago

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Christine Reising Herriman, UT

Aaron did a very thorough job spraying and cleaning webs at my house. He texts when he's on his way which is appreciated. I'm very happy with my service.

3 years ago

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shamont mallory

I'm very pleased with aptive environmental. Their pricing is reasonable and fast with the service. Highly recommend this company for your pest control needs!

3 years ago

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Eavan Caulfield Felton, DE

I had an appointment yesterday 8/3. No one was going to be in the house, and I would prefer someone be there when the tech comes, so when I noticed there was movement from my camera doorbell I saw there was a tech. I talked with him before he could begin the treatment and requested that it be re-scheduled for next week Thursday when someone should be at the house. I then get a text today 8/4 saying that the tech is 30 minutes away. I respond again reminding them that I requested a re-schedule for next week, and I got a text back confirming this. Later in the day I see an email come through stating that the treatment was completed and I owed the full amount. After checking my cameras and seeing that no one was there as well hearing from my partner that no one had been by the house. This company attempted to fraudulently charge my account, and as soon as I can get rid of them I will.

3 years ago

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Lucy San Antonio, TX

Great customer service. Young man was very polite. He seems to be very concern about making us a happy customers and concerned about any issues we may have.

3 years ago

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Darline Stevens San Antonio, TX

Tech followed directions in spraying only the outside of our home… away from landscaping. Tech twisted our soaker tubing and did no replace hose after removing it from house faucet .

3 years ago

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Kevin Thomas Lake Villa, IL

The gentleman explained everything we needed to know about how it would work and whether it would affect our animals and how much it cost and we were delighted to have them.

3 years ago

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Angie Rhodes Flower Mound, TX

This warning on Aptive_Environmental pest control has been a long time coming. In May, their technician stole and pawned my son’s PS5. We have proof it was him. His name and photo on the id used to pawn it match what was sent to us when he was coming out. I was on a call in my office, he unplugged it from upstairs, when he was supposed to be putting traps in the attic, walked through the living room and out the garage. Officers located it quickly at a pawn shop in Fort Worth but we weren't able to claim it because, even though we identified a mark on on the side and the game inside and had the original box, we didn’t have the serial number written down. (Don’t make this mistake, go take pictures of all your valuable serial numbers now) Also the value wasnt high enough to allow for a warrant to get the serial number. We have made multi attempts to contact Aptive Environmental to let them make it right and we continue to be passed from person to person. We have no idea if this young man is still working for them or who else he might be stealing from. This PS5 was not something bought lightly, several family members went together and got it for my son as his Christmas present in 2020. We were violated and it still keeps me up to this day. Do not trust this company in your home.

3 years ago

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Marc Geller Las Vegas, NV

Martel was very thorough. He took his time and was meticulous especially as it related to getting rid of the scorpion population. I would recommend him and Aptive anytime.

3 years ago

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Sal West Roxbury, MA

I like that Aptive contacts me ahead of their visit. I like that their tech calls prior to visit to see if I need any special service during his visit.

3 years ago

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gina forster Newbury Park, CA

Aptive Environmental did a 5 star job. Nathaniel J was professional, knowledgeable and beyond helpful. I’m very happy and definitely recommend Aptive for any pest problems.

3 years ago

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Krazy Kitty West Wendover, NV

I hope their product is as good as their salesman and service guy. Both great and fantastic to work with. Everything I wanted done and was willing to make sure it got done.

3 years ago

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Nehemiah Thompson Richardson, TX

The field agent did an exceptional job at presenting what he performed. Was nice and presentable. Came back at the end with his report and expectations. Great job!!!

3 years ago

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Justin Riley Davison, MI

Very friendly when he came to spray our yard, he made sure he gave us feedback on what he noticed around our yard and listened to any questions an concerns I had about pests.

3 years ago

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helpfulconsumer Paramus, NJ

route manager on segway sold me service. told me company was in area servicing my neighbors. being new to area i signed up after being offered discount. service man showed up 3 hours later. he only did part of what was promised by route manager. did not clean all eaves as contracted. did not do a 2x2 flush as contracted. left before completing job and had to be summoned back . despite me being home service man told route manager i was unavailable to review work. route manager wanted voided check to hold reservation appointment and never told me they were going to automatically withdraw from account when job completed. route manager also did not explain 72 cancellation window. be aware that signing up contracts you for 2 years and if you cancel prior to that you are liable for && to make up discounted rate offered on first day. not pleased with the work or the opacity of contract. i would not recommend.

3 years ago

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Ben F Pottstown, PA

From the salesperson to the technicians so far so good. Had friendly & knowledgeable service, better price with an extra service I wasn't getting with Viking.

3 years ago

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Brennan Smith Okemos, MI

An Aptive rep knocked on my door at 9pm, sent my dog into a frenzy, got me out of bed when I was trying to get my 5 year old to sleep, and could’ve woken up my 3 year old and baby. A local review online shared a similar story about a rep knocking late at night. Rep pointed at a spider web by my door and said he specialized in “de-webbing” and taking care of mice. Please have some courtesy about knocking on peoples doors - just don’t knock before 8am and after 8pm. Also, I have a legitimate pest control company already. I own a broom and don’t need “de-webbing” services. That’s just ridiculous.

3 years ago

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Todd Benton Nebraska City, NE

After the first application I was still seeing cobwebs and spiders. Before the second application I talked to the application guys and told them my concerns. They did an excellent job on the second application and I will monitor the effectiveness of the product and decide if I stay with the program.

3 years ago

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Storm Hollich

Our technician was very knowledgeable and responsive to our particular needs. He shared his knowledge as well and made some excellent suggestions. Thank you Clint!

3 years ago

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Alex Masciantonio

Their technicians are friendly and professional and they do a great job covering the inside and outside of the home. It is always a great service experience!

3 years ago