Name: Aptive Environmental
Rating: 4.7

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Juan Hernandez Wayne, NJ

I like that re services are free and the company is quick to reply but some of the technicians they send out lack training or attention to detail. Others, like Gary really make you feel like they care about your home and do their best to control pests that are becoming a nuisance.

1 year ago

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Richard Scherrer Ramsey, NJ

I liked the service provided by Jason. Efficient and thorough. I didn't like that yesterday I didn't get informed about the delay and reschedule. I shouldn't have to call at the end of day to find out what happened.

1 year ago

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Jenny Burlingame Queens, NY

I REALLY appreciated the text from the technician letting us know when he was on the way. His detailed follow-up after was greatly appreciated as well.

1 year ago

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Dawn Sharp

Benny was friendly and very open about wanting to answer any questions about our service. He was professional and knowledgeable and answered my questions in a clear way.

1 year ago

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Chris Vida

Benny was phenomenal. We would like to request him as our Steady contractor. Aptive had been Our Treatment specialist For Several years and we are extremely Happy With them.

1 year ago

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Phyllis DiLuccia Denville, NJ

Our technician was very informative and he did a thorough job! He even sent us a detailed report of everything he did. And he was very friendly and professional.

1 year ago

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Dr. Christopher Mattina Cliffside Park, NJ

Was able to get in contact with my technician immediately. Very friendly. Was able to change plans and focus on areas needing additional attention. Highly recommend

1 year ago

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Jeanne Pugsley Succasunna, NJ

I appreciated the total professionalism of Tom. He's very polite, knowledgeable and listened to my concerns and responded appropriately. He is an asset to your company

1 year ago

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Carol Sparta, NJ

The active man that came to the house explained the process in detail and told us what he was doing along the way. He was very informative and professional.

1 year ago

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C F Sparta, NJ

The technician showed up at 8:00PM called me 5 times until I answered. Rang my doorbell 3 times, woke my daughter up in the process, and didn’t even wait until I opened the door before heading back down to his vehicle. He made excuses as to why he was late telling me stories about wasps nests and how Aptive makes him drive too far during his day. Then proceeded to continue to call me at 8:30 at night to come open my gate in my backyard because he couldn’t see the latch..he was wearing sunglasses…..he sent me 7 different text pictures of him spraying, all were blurry and didn’t show anything. By far the worst service we’ve had with Aptive.

1 year ago

Reply from Aptive Environmental

We’re really sorry to hear about your recent experience and understand your frustration. It’s unacceptable that the technician's visit was so disruptive and that you received poor communication. Your feedback is important to us, and we want to make this right. Please reach out to us at customersupport@goaptive.com so we can address your concerns and improve our service. Thank you for letting us know!

Sep. 23rd, 2024

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Gwen Kaulfers-Pra

Pleasant Aptive rep and kept me informed. Thank you! The only thing is that he parked in my single lane driveway so when I arrived home, I had to park on my street.

1 year ago

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SP Cresskill, NJ

Excellent with their communication and customer service. I’d recommend to anyone who’s looking for year round pest control in an effortless manner.

1 year ago

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Ed G

Service tech arrived at our home when it was pouring rain. He did not have glue boards with him to swap out which were in the garage or in the basement. I asked him about spraying specifically around the upper exterior & under of our deck which is screened but, again he really couldn’t do it completely due to the rain. He was very nice, but I would like a free return trip out to address all these issues. Also, Not sure if the bait stations outside were reloaded either!

1 year ago

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Shawn K Gilfillan Hackettstown, NJ

Our technician showed up today shared text message photos of all of the things that he handled and took care of! Great experience thank you very much!!

1 year ago

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Heena Mody

ja’mere B did an excellent job and was attentive to our concerns. He’s fantastic at his work and would like him to be assigned to do our services.

1 year ago

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Mrs. S San Diego, CA

On 7/26/23 an Aptive sales guy tried selling me on some pest control services in the Clairemont neighborhood of San Diego. He didn’t provide his name or the company he worked for. Simply showed me a laminated page with some pics of bugs that I looked at warily. He asked if I was “the boss” and if the homeowners would be interested in signing up. Claimed 13 of my neighbors just signed up and he’d be back in the area tomorrow to service their homes. Wanted to cut me in on a good deal. I firmly declined repeatedly. He asked if anyone in charge would be home tomorrow. I firmly said there’s no interest and he made a note in his iPad before continuing along on his hover board. Then on 7/27/23, around 10 am he came back. He rang the bell, yelled out hello and loudly knocked on the door. A minute or so went by, and he rang, yelled and knocked again. After several seconds he attempted to to open my front door … aggressively trying to see if it would open. Fortunately we always lock and deadbolt our door! My dog was barking like crazy at this point. He then waits a moment before trying to open the door for a second time. After a few more moments he takes off on his hover board. Please be on the lookout and lock your doors! We called the company to file a complaint as well as with SDPD. Adaptive took down the info but gave us the run around when we tried to escalate the complaint and get in touch with the area manager. Very shady employees and business.

1 year ago

Reply from Aptive Environmental

We’re really sorry to hear about your experience and the concerns you've raised regarding our sales practices. This behavior is not reflective of our company values, and we take your feedback seriously. Please reach out to us at customersupport@goaptive.com so we can address this issue directly and ensure it’s resolved. Thank you for bringing this to our attention.

Sep. 23rd, 2024

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Andrew

I really appreciate Eduardo's attention, and the thorough job he performed today. Great technician. My wife also appreciated how he wore shoe covers inside - thanks, Aptive.

1 year ago

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Kyle Cassidy

Alervis was very thorough and contacted me before he was coming to my house! He has applied the treatment a couple of times now and does a wonderful job

1 year ago

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Sujatha Sivamoorthy West Milford, NJ

Ray was pleasant and polite. What I dint appreciate from the company, you were quick to charge. Young lady put some traps in the garage but needed to stop because of rain. Yard was not treated. No one called to schedule. Last night someone when to my neighbour and told her I am using you. I have not received service to recommend but seems like my name is used as though I have been a client. This is not ethical.

1 year ago

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Alicia Moeller Wayne, NJ

Aptive always follows up with pictures and explanations of what they treated. The technician was very nice and reminded me to keep pets indoors for up to 2 hours.

1 year ago

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Xin X. Newton, NJ

Only reason I give 4 start is that the company’s portal website forever not working, I tried a few months & still couldn’t log in to my account. It’s their tech issues on the web site

1 year ago

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Cristina Sander Saddle River, NJ

I like that Pedro and his partner rang the doorbell and asked if I had any concerns, and that when the were done he texted me pictures of what they did.

1 year ago

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Jay Joyce

The technician is very professional and thorough. He’s also appropriately communicative, keeping me updated on anything he might encounter during service.

1 year ago

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Anna Anderhagen Saint Paul, MN

If I could give them a zero, I would. I was promised a time of 8:30 a.m. for them to take care of a wasp/bee/hornet nest this morning. I have used this company for 8 years for preventative maintenance. I have specifically asked them to dust for wasps/hornets whatever is on our deck every summer. The effectiveness of preventative maintenance has been subpar for the past year or two. We disrupted a nest and we were stung over 40 times two days ago. We were promised that someone come out yesterday, then promised a time of 8:30 this morning, 11:00, then 1:00. I was promised many things by manager Connor who had to explain that he has two years of seniority and is a big shot with the company. What a joke! I was lied to by Connor numerous times. He said Shelly the area manager would call, never did, the list goes on and on. And then, when the service technician Alex finally showed up, (he texted that he would be there in an hour or less. He came two hours late.) I was admonished by him saying that they don't do bees and that it was crazy for him to be asked to pick up the cloth grill covering the bee nest had been in. He was extremely cocky and rude. He escalated the situation and soon I was yelling back at him. Do NOT use this company!!!!! In the midst of it all, I got another text to pay a 130 dollar charge to Aptive by manager Taylor. I couldn't believe it! Their customer service has gone downhill. I have canceled my account, and paid off everything even though I don't think it is fair that I had to. STEER clear of them! They will take your money and will treat you poorly. Take your business someplace else.

1 year ago

Reply from Aptive Environmental

We’re truly sorry to hear about your frustrating experience and the issues you faced with our service. This is not the level of care we strive to provide, and we appreciate you bringing this to our attention. Please reach out to us at customersupport@goaptive.com so we can address your concerns directly and learn from your feedback. Thank you for your time with us, and we wish you the best moving forward.

Sep. 23rd, 2024

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Joe P. Paramus, NJ

The speed and professional approach to treating my property. Everyone was very professional and friendly. I am looking forward to a pest free future!

1 year ago

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Chelsea Wu Madison, NJ

Yazzi came by today and was absolutely amazing! Able to answer all our questions and diagnose what issues we were facing very quickly and professionally.

1 year ago

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Matt K

The technician called and texted me with pictures of bait stations and an update of any activity he saw around the property. Very polite and thorough.

1 year ago Edited February 12, 2024

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Paul Fox Totowa, NJ

There's been a huge reduction in gnats and spiders since we started our treatments. The service folks are amenable to our schedule and generally helpful.

1 year ago Edited August 1, 2023

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Karen Hawkins

I love to receive the pictures. It is reassuring to know exactly where you have sprayed and cleaned the spider webs. I am very satisfied with your service. Thank you so much.

1 year ago

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TODD ALLEN Philadelphia, PA

Very bad customer service, very rood and even the customer service agent threatening and don't want to leason what information the customer want . And when ask for supervisor he hangout the call. Now for sure I'll not put any investment with this company. Stay far from this company. the customer service agent refuse to give me his name cause he know he is rood and harassment the customer who want reach to the company..

1 year ago

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Karen McKinney, TX

I felt like the technician was a member of my family-so friendly and eager to help me. The service was quick and thorough and I would highly recommend this company!

1 year ago

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Loretta May Millan

Very polite and explained everything to me. Living in this neighborhood I have found out that mice were really bad is last winter but next year I got this…

1 year ago

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Betsy Bayard Jacksonville, NC

Very polite people, always on time and I like the 30 min notice. Also the product does not harm my bees and I see no ant piles or roaches in or outside.

1 year ago

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William Thomas Taggart Kittanning, PA

Companies would be so lucky to have a young man like Shammal working for them. Shammal is polite, and professional and I am lucky to have him as my technician.

1 year ago

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edita cuesta Miami, FL

The sales rep was very polite and knowledgeable, the technician that came to my house was also very knowledgeable and helpful, he answer to all my questions.

1 year ago

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Dolores Garland, TX

He arrived exactly on time. He greeted us and our animals very well!! He did the house first and was VERY fast! He then did the entire yard. Only thing is he didn’t leave a bill so I don’t know how much I owe.

1 year ago

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W. Tilghman

Great service from the Tech. We walked the problem areas and he addressed everything fully with photos for evidence. We noticed the difference immediately, thank you!

1 year ago

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Deb Findlay, OH

The service is timely and the technicians courteous. I asked in the fall for yard to not be sprayed but it was in June. Please note we don’t want the yard sprayed. Only the house. Thank you.

1 year ago

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Sherrie Bottoms Wilmington, NC

Elijah was friendly and worked well with my dog roaming at his side in the house. He was understanding of our pups ritual need of a stranger giving her a treat upon meeting.

1 year ago

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Dymond Simmons

Thank You for sending Henry out he was Very professional and was willing to answer All my Questions and concerns I would like him to do All my treatments

1 year ago

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Bob Bloomingdale, MI

Both the sales rep and the technician were knowledgeable, polite and courteous. They seemed genuinely concerned about providing the best service possible.

1 year ago

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Michael Ball Greenfield, IN

Before signing the contract, I was clear that my most significant concern was an ant problem around my home. A week after the initial treatment, the ant problem was worse than ever. I called Customer Service to ask for help. I never received a call or email message to resolve the problem. After emailing and request to cancel the service (no response received), I then called to cancel the service. Cancellation cost me another 199.00. The bottom line is I paid $300.00, and received NOTHING in return. This company is a huge disappointment. All I really wanted was a resolution to my pest problem, and I could not even raise a response from their 'customer service' team. Very disappointing.

1 year ago

Reply from Aptive Environmental

We’re really sorry to hear about your experience and the lack of response from our customer service team. It’s unacceptable that your ant problem wasn’t addressed, and we appreciate you bringing this to our attention. Please reach out to us at customersupport@goaptive.com so we can look into this further and see how we can assist you. Thank you for sharing your feedback.

Sep. 23rd, 2024

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Braden Thomas Chino Hills, CA

Love their customer portal, makes communication seem less and they live up to their expectations as far as the service goes! Even take care of my mosquitoes now!

1 year ago

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Customer1234 Sacramento, CA

Two of six appointments were mysteriously canceled without notification. Their technician told me that their dispatcher has issues. That meant that I had to wait around for no one to show - twice. One third of my appointments so far have been frustrating scheduling complications from the company. After a week of no response from customer service, I finally received an email that stated they were human and err sometimes (read: oh well, sucker). The email also included language to remind me that if I cancel, they will charge me a fee.

1 year ago

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Kate Braithwaite West Chester, PA

Service with a smile! The technician who treated my house today was knowledgeable, polite and friendly. I’m very happy with this service. Thank you Alphonse.

1 year ago

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Michael Krystopolski Conshohocken, PA

Service was timely and excellent. Richard was awesome -- explained everything in full and took his time to make sure everything was treated. Mike K., Conshohocken, PA

1 year ago

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Victoria Zuniga Camarillo, CA

Roberto G is very good in pleasing and caring for client's best interest. He is super friendly and goes beyond his obligation to assure positive outcome.

1 year ago

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Max Martin Hayward, CA

NEVER USE THESE GUYS ---- Take a look at how poorly we were treated and then the underhanded deed they did. We signed up with Aptive Environmental in May of 2022, they asked for $145 for the initial service and required us to sign up for a year commitment prior to doing any work. (at $200 for the year) I agreed. They sprayed our property on May 9th 2022. And let us know that since we were signed up for a year, that we can have them come back and spray at any time that we need it. We needed it on Tuesday June 7th. Our kitchen counter was overrun with ants. I called Aptive to ask them to come out as soon as possible because this invasion was so bad that it was practically an unlivable situation. No one answered the phone. I left two messages that day but didn’t get a call back. They instead, responded with a text saying they couldn’t be out until June 10th. This was entirely unacceptable. I left two more messages letting them know that this was an urgent need. I didn’t hear back from them. Friday the 10th comes, and instead of them coming out on June 10th, they sent a text saying they would not be able to come out until June 15th. This was beyond unacceptable. I called them and told them not to bother and to cancel our contract. They said that whether the technician comes out or not we would still owe the $200. I argued that because they hadn’t been able to live up to their end of the agreement that I don’t owe the $200. They kept insisting because I signed the agreement form that I owed them $200 no matter what. I told them go ahead and charge the $200 and I’ll dispute the charges when they show up. That was the last I heard from them until November 15th when... I RECEIVED A NOTICE FROM A COLLECTIONS COMPANY CALLED A.R.M.!! WHAT!?!? How can they be that shady? Just despicable. They didn’t do the honorable thing which would have been to apologize and cancel the contract. They didn’t try to bill us, even though they had our credit card on file. (Probably because they knew I would dispute the charges and most likely win) Instead, they did something very underhanded (and possibly illegal) and sent the account to collections. (Thus an attempt to hurt our credit rating rather than trying to either charge off the balance or call us and attempt to resolve the issue.) NEVER EVER EVER EVEN TALK TO THESE GUYS!!!!!

1 year ago

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Lily Dodge Mountain View, CA

I opened an account for pest control services with a customer service agent who told me I was signing up for "flea and rodent" services. My first appointment was cancelled abruptly after I had waited all morning, and I had to contact the company to reschedule. When they did come, they did not provide "flea and rodent services." They only sprayed for different insects. I reached out to the company to complain, so they rescheduled other technicians, who did some of what they were supposed to, including laying traps to check for next time. However, on my second appointment, the technician had no idea he was supposed to be treating for fleas and rodents. He also told me that the package I believed I had purchased was no longer offered by the company. He was not aware that he was supposed to check traps, and he did not perform any "flea and rodent" services. The receipts I received via email did not list any flea or rodent services either. When I reached out to the company, they said they had not bothered to put "flea and rodent" services on the notes for the technician, and wanted to schedule another time for someone to come out. I said no - I wanted to close my account and cancel services with them, because I am tired of waiting for technicians, not getting the services I ordered, and needing to chase down the company's customer service department every single time. They told me I need to pay a "cancellation fee" of $199. I find this unacceptable - I am paying two hundred dollars for the privilege of no longer paying for a service that is not the one I signed up for? I just want my account closed so I no longer have to deal with them.

2 years ago

Reply from Aptive Environmental

We’re really sorry to hear about your experience and the issues you faced with your account and service. It’s disappointing to learn that we didn’t deliver on the services you expected. Your feedback is important to us, and we want to make this right. Please reach out to us at customersupport@goaptive.com. Thank you for bringing this to our attention!

Sep. 23rd, 2024

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Kasi Marshall Carrollton, TX

I don't normally leave reviews, but this was such a terrible experience that I felt the need to share. The sign-up and first treatment went great. Zero issues. For the second treatment, I got stood up twice - Aptive just no-showed. When someone finally showed up (try #3), I got zero notification that they were headed my way. Once they arrived, they were onsite less than 5 minutes. I know because my Ring doorbell caught the tech's movement. I had another treatment today and same thing - the guy was here less than 5 minutes. No way you can provide quality treatment in that amount of time, especially for what I'm paying them. The worst part is instead of offering any refund (they did offer $10 off the first time....big whoop), they offer to send someone else out. No, thank you! Stay away from Aptive!

2 years ago