Aptive Pest Control
9.9
Overall Score
Larry Bowler Sandy, UT
Kobe was awesome. He was very polite and courteous. He explained the service he was going to perform very well. He completed it in a very timely manner but did it efficiently and thoroughly..
Thank you for sending such a great young man to do our service!
7 years ago
Vida Vojdani Morrison, CO
Lyle did an excellent job and took care of all my problem areas and concerns. He called prior to arrival which I appreciated.
Last Friday, I was supposed to have a treatment but the technician did not show up well past the window of time that was promised and did not call ahead for me to tell him I was not home. It is a waste of both of our times.
I do feel the technicians seem to have an undue time constraint and are typically rushing through the treatment which is possibly the reason I seem to need a retreat more frequently than I used to have with my previous pest control company. Lyle took the time to really get every room and the outside and I hope this takes care of my issues once and for all.
7 years ago
Ken Carlile Kansas City, MO
This was our first introductory treatment. Amanda O was very knowledgeable and interested in doing a great job. She made an effort to go above expected to treat what was needed.
We were very pleased with her and like to request that she be the one to continue treating our home .
7 years ago
Don Scurti West Covina, CA
This was the 2nd service Ive had done. Tech did a great job, knocked down webs and sprayed thoroughly. Also mentioned a re-service was available should problems arise between the quarterly visits. So far very pleased with Aptive and have already recommended them to neighbors.
7 years ago
Marc Wynnewood, PA
They were thorough, friendly and on-time. They don’t just spray but also get rid of any cobwebs, look for hives etc. I have been using pest control companies for 20 years and have never seen a company and employees as good as this one.
7 years ago
Elissa Dailey Valley Cottage, NY
The Technician was very cordial and explained all the services he would preform. This is my first service so I did not have many expectations. This tech gave me a complete rundown and did everything well and let me know when he was done and when my next service will be.
7 years ago
Jenn Jones Riverton, UT
I was approached because they were completing services on my neighbor's home. I was given a substantial discount since they were already in the area (very smart marketing!). They had a technician there that day to spray my property. They were incredibly professional, quick, informative, and respectful of my home. I would definitely recommend!
7 years ago
Bob Denver, CO
Ryan did a great job! Not only is he personable but he is very very knowledgeable and comes across to us as being extremely competent. I would certainly recommend Aptive. We had an adjustment on a previous visit and they were extremely fair. Aptive is very well priced and a good value for the services that are provided.
7 years ago
DG Monument, CO
The technician Wes was fantastic! He arrived at the scheduled time and explained everything he did. He discovered I don't have voles which is why I contracted with Aptive. He explained what I needed to do to cancel my service. I called customer service and Sam and Zach were very helpful. I didn't have any trouble canceling the service. I don't think the sales rep Jordan was too pushy, but I am surprised and disappointed that he didn't know the holes I showed him were not vole holes.
7 years ago
Review Source
Korinne C Riverton, UT
Aptive Environmental is great and we've used their service for a couple years now. We rarely have bugs around our house so that means they are doing their job. Their employees have always been great! The number to call to cancel the appointment though could be better. It's hard to get someone to cancel it. That was only one treatment we wanted canceled, and we'll continue to be a customer.
4 years ago
Review Source
Mark Benson Nakhon Sawan, 60
I used to live on a farm were wildlife often found it ways inside your house. This problem was usually solved by finding the creature and relocating it but other pests like mice simply needed to be permanently removed. Aptive Environmnet has many products that work effectively which is something that I learned from experience. I highly recommend them to anyone with a mouse problem.
5 years ago
Review Source
Jack and Thelma Unangst Cave Creek, AZ
Most servers have done exactly what we have requested and a few have gone beyond what they were asked to do and took a brush to all overhanging porches to get rid of any cobwebs which amazed us. We have not had any encroachment of bugs or scorpions since they have serviced us. We prefer treatment that is as natural as possible and we believe they have it right. Thanks for your service.
6 years ago
Abby Driggs Provo, UT
We had SOOO many bugs when we first moved into our little apartment in Provo. After Aptive came- bugs totally disappeared and didn't come back. I also found a ton of dead bugs outside on our porch/driveway a couple days after Aptive came and thought- wow... good thing I got pest control. I had NO idea how many bugs were living in my house. Yuck. The team is super good about coming back out if you aren't totally happy with the service.
7 years ago
Verified Customer
Review Source
Michael Indianapolis, Indiana
They arrive when scheduled, do what they came to do and leave.
I do not have to be there for them to do their job.
4 weeks ago
Reply from Aptive Pest Control
Hi Michael,
Reliable service that doesn’t require you to rearrange your day is a great convenience! We’re glad our service professionals arrive as scheduled, take care of what needs to be done, and allow you to go about your day without needing to be home.
Thank you for continuing to trust Aptive with your property. We’re happy to keep your pest control needs handled with dependable, hassle-free service!
-Jasmine, Aptive Care Team
Reliable service that doesn’t require you to rearrange your day is a great convenience! We’re glad our service professionals arrive as scheduled, take care of what needs to be done, and allow you to go about your day without needing to be home.
Thank you for continuing to trust Aptive with your property. We’re happy to keep your pest control needs handled with dependable, hassle-free service!
-Jasmine, Aptive Care Team
Aug. 20th, 2026
Verified Customer
Review Source
Mike San Mateo, CA
Literally had ants in my bathroom for 2 years.
I haven't seen a single one since the first spray.
10/10.
4 weeks ago
Reply from Aptive Pest Control
After dealing with ants for two years, seeing them disappear after your first treatment is an incredible result, Mike! We’re so happy Aptive was able to make such a noticeable difference in your home. A 10/10 means a lot to our team. Thank you for trusting us to tackle those persistent little visitors!
-Alexis, Aptive Care Team
-Alexis, Aptive Care Team
Aug. 21st, 2026
Verified Customer
Review Source
Susan Isaacs-Bright Miami, Florida
Excellent professional salesman & product promise
1 month ago
Tiffany Waters
Aptive charges clients for visits that do not take place. On Jan 13 a note was submitted stating they serviced my property however my dog was out back and services was not done. When I had communication with them I questioned why I was billed they confirmed the property was not serviced but did not remove the charge. I checked the camera they never even came to the back of my property. When I closed out my account they are trying to charge me 200.00. I will be reporting them to the BBB. I also question all of the other visits now. Do not use this company.
7 months ago
Reply from Aptive Pest Control
Thank you for taking the time to share your experience. It's concerning to hear that you were left questioning whether services were completed as documented and that you felt your concerns about the associated charges were not adequately addressed.
Trust is an important part of any service relationship, and we're sorry to hear that your experience led to doubts about the servicing of your property and frustration surrounding the account closure process. We appreciate your feedback as we continue working to improve the customer experience.
-Alexis, Aptive Care Team
Trust is an important part of any service relationship, and we're sorry to hear that your experience led to doubts about the servicing of your property and frustration surrounding the account closure process. We appreciate your feedback as we continue working to improve the customer experience.
-Alexis, Aptive Care Team
Jun. 18th, 2026
Dee Dee Dugan
Worst customer service EVER. When they schedule a service they make you wait all day because they cannot give you a window timeframe. Today was the last straw. I received 2 text messages over the last few days saying I have a service scheduled for Jan 5. I waited all day and no one came. I called Aptive and they said the system auto rescheduled me and yet I didn’t receive a text message or phone call to explain this to me. They wasted my whole day yet again. This is a constant issue with this company.
8 months ago
Reply from Aptive Pest Control
Thank you for sharing your experience with us, Dee Dee. We’re sorry to hear that scheduling and communication issues left you feeling frustrated, especially after setting aside time for an appointment that ultimately did not take place as expected.
Clear and timely communication regarding appointment changes is important, and it's disappointing to hear that your experience did not reflect that. We appreciate you taking the time to provide this feedback, as it helps highlight areas where we can improve the customer experience moving forward.
-Alexis, Aptive Care Team
Clear and timely communication regarding appointment changes is important, and it's disappointing to hear that your experience did not reflect that. We appreciate you taking the time to provide this feedback, as it helps highlight areas where we can improve the customer experience moving forward.
-Alexis, Aptive Care Team
Jun. 18th, 2026
Jorge Quintero
the sales person told me the service would be every 3 months and when the guy came to my house. The agreement i signed apparently was a contract with a hefty cancelation fee and turns out to be monthly. I was sitting here waiting for the 3 month visit. Apparently i now owe $300.00 for the guy to spray 5 min 3 months ago. i sent an email to one email listed on site. The told me to email another address, Then that email told me not to email them. So who exactly am i supposed to talk to about being swindled?
8 months ago
Reply from Aptive Pest Control
Thank you for sharing this with us, Jorge. We're sorry to hear that there was confusion surrounding the treatment schedule, agreement terms, and the process of getting answers to your concerns. It's understandable that this would be frustrating, especially when your expectations for the service differed from what you later understood your account to include.
Clear communication from the beginning and straightforward support when questions arise are important parts of the customer experience. We appreciate you taking the time to provide this feedback, and we're disappointed to hear that your interactions left you feeling frustrated and uncertain about where to turn for assistance.
-Alexis, Aptive Care Team
Clear communication from the beginning and straightforward support when questions arise are important parts of the customer experience. We appreciate you taking the time to provide this feedback, and we're disappointed to hear that your interactions left you feeling frustrated and uncertain about where to turn for assistance.
-Alexis, Aptive Care Team
Jun. 18th, 2026
J Atalig
My experience with Aptive Pest Control was disappointing due to unclear information regarding pricing and cancellation terms. At the time of enrollment, I was told that the service could be canceled at any time, which influenced my decision to sign up.
When I later attempted to cancel, I learned that there were cancellation fees and contract terms that had not been clearly explained at the start. Had this information been communicated more clearly, I would have made a different decision.
I encourage others considering this service to ensure all pricing and cancellation details are fully explained and provided in writing before enrolling.
9 months ago
Reply from Aptive Pest Control
Thank you for taking the time to share your experience with us, J. It's disappointing to hear that the information you received during the enrollment process didn't leave you with a clear understanding of the account terms and expectations.
Transparency is important when customers are making decisions about a service provider, and it's understandable that learning additional details later would leave you frustrated. We appreciate you sharing your perspective and your feedback regarding communication around pricing and cancellation terms, so we can work towards improving these aspects of our service.
-Alexis, Aptive Care Team
Transparency is important when customers are making decisions about a service provider, and it's understandable that learning additional details later would leave you frustrated. We appreciate you sharing your perspective and your feedback regarding communication around pricing and cancellation terms, so we can work towards improving these aspects of our service.
-Alexis, Aptive Care Team
Jun. 18th, 2026
Parker Rayl
In September, an Aptive rep came door-to-door and sold me on one single treatment with immediate cancellation. I paid what I understood was a one-time fee.
Then Aptive scheduled/attempted another visit the following month with about 30 minutes notice, which I never agreed to. Since then, I’ve been trying to cancel for over 30 days.
To make it worse, their “customer service” email doesn’t even receive emails. When I finally reached customer service by phone to cancel, I was told I was actually enrolled in a “Pro plan” for $120/month — something I did not knowingly sign up for. The service technician then tried to “discount” it to $80 (what I paid the first time), and when I again said cancel, he told me there’s a $199 cancellation fee and that he would be invoicing me.
This whole experience has been exhausting and feels intentionally designed to trap customers into recurring billing and fees they never agreed to. Terrible customer service, misleading sales tactics, and aggressive cancellation practices. I do not recommend Aptive to anyone.
9 months ago
Reply from Aptive Pest Control
Thank you for sharing your experience with us, Parker. It's disappointing to hear that the service and account terms didn't align with your understanding of what was discussed during enrollment, and that your efforts to cancel became such a frustrating and time-consuming process.
Customers should feel confident they understand the services they are signing up for and know where to turn when questions arise, and it's clear that concerns surrounding communication, account expectations, and the cancellation process left you with a negative impression of our company. We appreciate you taking the time to provide this detailed feedback, as it highlights areas where we can improve.
-Alexis, Aptive Care Team
Customers should feel confident they understand the services they are signing up for and know where to turn when questions arise, and it's clear that concerns surrounding communication, account expectations, and the cancellation process left you with a negative impression of our company. We appreciate you taking the time to provide this detailed feedback, as it highlights areas where we can improve.
-Alexis, Aptive Care Team
Jun. 18th, 2026
JWC
I purchased a home to rehab that was empty but had fleas. I paid a onetime service fee of $323.67. They came out on time and sprayed the home. I told the technician that the house is completely empty and to spray heavy. The house was fine for 3 days then I started noticing the fleas again. I called Aptive and requested that they come back out and spray again. They told me I would have to sign a 1-year contract in order for them to come kill the fleas I had already paid to have killed. They said this happens sometimes and they will just come every few weeks until they are gone. I declined because no one told me this when I paid for the one-time service. The rep on the phone told me he couldn't approve them to come back out, and his manager would review and call me back. That was 2 weeks ago, and no one have bothered to call. I would not recommend Aptive at this point. Why offer one time service on empty homes with no pets and not kill the fleas? why not just tell me you don't care instead of telling me someone would call me back to resolve the issue? I didn't ask for any money back or anything additional. Just kill the fleas I paid to have killed.
9 months ago
Reply from Aptive Pest Control
Thank you for sharing this with us, J. It's disappointing to hear that the results from the initial treatment didn't meet expectations and that your attempts to follow up afterward left you feeling unsupported.
We want each customer to feel confident that they understand what to expect and receive clear communication regarding any next steps. We understand why the combination of recurring flea activity and the lack of follow-up you were expecting would be frustrating, and we appreciate you sharing these details, as feedback like this helps highlight the importance of setting clear expectations and providing timely communication.
-Alexis, Aptive Care Team
We want each customer to feel confident that they understand what to expect and receive clear communication regarding any next steps. We understand why the combination of recurring flea activity and the lack of follow-up you were expecting would be frustrating, and we appreciate you sharing these details, as feedback like this helps highlight the importance of setting clear expectations and providing timely communication.
-Alexis, Aptive Care Team
Jun. 18th, 2026
Gloria Butler
Absolutely terrible company! Has more than 1200 complaints with the BBB and a 1 star yelp review! And as a former customer, I can tell you the poor reviews are 100% accurate!! My home was overrun with bugs! The number left with me when I agreed to the service was never answered nor were text messages responded to. When I finally got in touch with customer service they were incredibly rude, talking over me and disregarding everything I said. When it became obvious that I could not continue using this company due to their poor product and terrible customer service, I called to cancel. The customer service agent apologized for the poor service, stated she had stopped my service, removed my credit card information and told me she would have a manager reach out to "make things right." This was in July. In October, I still haven't heard from any manager, but my card starts being charged again and I get a message that they have scheduled my service. I call and am told my service was never cancelled and that if I want to cancel I have to pay $199.......I have to pay money because your service is terrible?!?!?! What?!?!?! Not happening. Ask again to have my credit card information deleted and request a refund for the money charged to my card in October after canceling my service in July. Not only was the fraudulent charge not refunded, but about two weeks later they charge my card $199! The card I had asked to have removed from my account back in July! Crooks. Looking to cheat people out of their hard earned money. Wish I had been smart enough to read reviews before I agreed to try their services!
10 months ago
Bojana Rucinski
I was in a quarterly plan with this company for quite sometime paying $185 per quarter. I don’t have any complaints about their technicians who were all very nice. My issue started when one of their salesmen came to my door & misled me into signing up for their mosquito treatment add on, which he told me would only add an additional $10 to my bill.. so I agreed to the service. Suddenly I was shocked to realize when looking through my credit card statements, that they started charging me $196 per MONTH since July! That’s a lot more than an extra $10 each quarter! Then when I called to complain, they refused to issue me a refund for those charges, so I cancelled. Now they lost a loyal long time customer… and unfortunately I’m also like $600 poorer. Not a loss I can easily afford. I definitely do not recommend this company and their shady sales tactics. This was a lesson for me to make sure to always read the fine print & not believe the words some salesperson tells me.
10 months ago
Andi
I purchased their service for my elderly mother, who had plans to move in the next few months, but wanted something to take care of the bugs she was seeing. I told the salesperson that she would be moving in a few months, and he told me that I could cancel the contract whenever, no problem. He forgot to mention it would cost us $200 if we cancelled within 2 years. Mom's on SS, so I guess I'm eating that. Then the person who was supposed to cancel the service, never cancelled it, and a technician came out to the house. Hopefully they don't charge me for that - I will dispute it. All I can say is beware of the bait and switch sales pitch and make sure you're ready to be locked in.
10 months ago
Mary Shannon Ratliff
Aptive is good at getting 5* reviews because the one thing they are excellent in is sending reviews. I do think customers are happy in the beginning with their service. We have been customers of Aptive for over a year now and are locked into a contract. It is not cancel whenever (as advertised on some platforms). We have to pay out our 2 year contract in order to cancel. We pay roughly $130 each time they come and they come every 30-40 days (not what I was sold when signing up). Their solution does not get rid of the insects and critters. We still have all kinds.
Whatever you do, don't ask them to treat for mosquitos because you pay extra (which they don't tell you) and it is like sugar water. Fortunately, I was able to cancel the mosquito add-on. Aptive is a well-oiled machine. They have smooth salesmen that make it sounds like a great company. I
10 months ago
Mark Oates
I truly hope that no ones falls for the bad service this company provides. I let them know multiple times the service did not work and actually made some problems worse. Then on one of the appointments the tech shows up, my friend was trimming the bushes went inside to get out of their way. When they went back outside as they were leaving the clippers were gone with them! One of the appointments they claimed to have come out they never showed up. And to add insult to injury when i called to cancel this sorry service with them they still charged me $199.00! I talked them about this twice with no resolve. PLEASE DO NOT FALL FOR THIS COMPANY AND IT'S SORRY CUSTOMER SERVICE.
11 months ago
Sherif Yousry
The customer service representative that answered my phone call was very professional but could not resolve my issue. Aptive team was very unprofessional and provided me with very poor service and accordingly I requested to stop the service. Aptive team did not care about my concern and only cared about one outstanding bill. I paid that bill although I have not receive any service at that time. Now Aptive is repeating the same thing and posting another bill without any service received. It’s a vicious cycle Aptive keeps scheduling service visits although I called them many times advising them not to send any technician to my house but they keep posting invoices on my acount for about ~$49 without any service provided and keep asking me to pay to clear my balance. Unbelievable business.
11 months ago
G.R.
I never do these reviews. Ill be quick. 2 stars representing the 40 percent of experience that was good so far. They like many other places may do well, like places that dont have pests to begin with. You do NOT receive what the sales personnel say you will receive. I gave them a solid chance. I asked about being unsatisfied with the product am I allowed out of the contract with no termination. I was told yes. However, this place apparently exterminated that part from the sales guys verbal agreement with me. This said, I was I want to say I still have ants. I was also informed if I'd like to see the bees gone I would have to remove the nest and give it to them. Im not kidding. 1 star will not get anyone's respect enough to read this so I'm hoping a 2 star saves some hassles for someone. I still need to find a company for my basic needs, I think you should too. I've no problem paying for services, but I guess I see it like this. I pay someone to fill my car up with fuel, second time I stop by for the same service, I get half a tank. When I reach out to explain this isnt going to work, I get told to kick rocks basically. If I'd like to buy fuel elsewhere, I'm also obligated to pay them an out fee of 200 to shop elsewhere. You will NOT be allowed to cancel even with shitty service, dont listen to the sales people. Move along to a more reputable long term solution. This company does not offer that.
1 year ago
Review Source
Bradley Powers
My service tech Justin did a fantastic job. He gave a 30 minute heads up and was on time. He explained everything he was doing and was very thorough with his application of the insecticides. Keep up the good work young man!
1 year ago
Paul G
Recent Control service performed by Charris was Grade A+. He communicated clear instructions when he will be there and texted clear pictures of the areas he tackled. So far the best control service I have received.
1 year ago
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Victoria
Richard did an amazing job -- really took the time to treat my property, provided me with an update when he was done followed by photos of areas he treated!! Truly on-point from beginning to end!!
1 year ago
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Temple 2022
I liked the communication Dan S. and I had regarding my property and the treatment. I was home and it was important to me that everything was done correctly. Thank you. PDG. temple, Texas
1 year ago
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Nicolle Landowski
Aptiv had been overall hit or miss for us. We get some great technicians and service at times (recommend Sasha!) and other times the service has been really bad (technicians trying to come very late at night to do a treatement, missing appointments, being disconnected when on the phone line or long wait times). I hope the company rewards its good employees and continues to improve!
1 year ago
K Cozi
The specialist that came (Cam) was smart , ok nsightful and crazy helpful in pointing out areas of concern with my new house and how bugs are getting in! Calling my HOA asap!
1 year ago
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Gacha_ wolf
The tech was here in the AM as we had requested, that was very important. He s processional and efficient in his job duties . We would like to request to have him return return on our next appointment.
1 year ago
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Jeremy Bopp
The treatments work, and the technicians are on time and reliable. On the extremely rare occasions when things aren't perfect, it's easy to get an additional visit to make it right.
1 year ago
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Angela Torres-Choi
Cameron B serviced my home today and his work was impeccable! Cameron listened to my pest control concerns and then adjusted his service to my home's pest control needs. 5 Stars for Cameron!
1 year ago
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Rick Zaunbrecher
Our technician showed up at the time they said. Other than that it was subpar. The technician wasnt going to spray the inside of the house until I asked about it. They were vaping in the truck, ready to leave, I had to ask about the inside being done and the reply was “I wasn’t told to do it”, pretty lazy. He agreed to spray the inside after the request and proceeded to walk around with dirty boots and sprayed a foot above the baseboards, soaking our cabinets, dishwasher, and furniture. Overall really poor and minimal effort given which is disappointing based on the price we pay for each visit
1 year ago
Mitchell Mcdaniel
Rodrigo has great customer service and was thorough in ensuring my home was secure from any pest disturbances. Thank you so much Rodrigo and Aptive for your continued professionalism and support. Well done!
1 year ago
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Brad Schultz
Had an outstanding experience with Aptive Environmental. The team was professional, efficient, and knowledgeable. They addressed my pest concerns quickly and effectively, leaving my home pest-free.
1 year ago
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Iris Marquez
Today I had a gentleman that not only had great communication but also gave me some great tips and advice on my situation. Always enjoy the Aptive crew and their professionalism.
1 year ago Edited February 7, 2025
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Elizabeth Pucci
My rating is based on multiple positive experiences with Terrance. He always has a positive attitude and is provides me with all the info I need to feel satisfied with my service.
1 year ago
Earlyn Williams
The tech Dan was very thorough and professional!! He asked if and where I noticed and insect issues and applied to those areas as well as the general areas that are normally done. Great job Dan!!
1 year ago Edited May 12, 2025
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Pamela Ross
The technician is always professional, friendly, and knowledgeable! Aptive virtual support is also very easy to work with. I love being able to reschedule my appointment with text messages.
1 year ago
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Paul Ross
Travis (AP #45432). Very kind and considerate to our needs this visit. Was very attentive to areas that needed service and maintained a professional demeanor. Thank you to Travis and the whole Aptive team
1 year ago
Nora
Always the best, knowledgeable and informative from Aptive. Marcus was observant of the happenings in our yard and informed us of them. And also informed us of a pantry issue and what needs to be done as a preventative.
1 year ago
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Malcom Terry
I was pulling into my driveway as associate was leaving. She backed up and got out to give me a summary of the services performed, described where and what and asked if I had any questions.
1 year ago
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Raymond Nunez
The communication and pictures sent to me after the job was done is something I greatly appreciate. As always, Aptive and their Technicians do a spectacular job and im always happy to hear from y'all!
1 year ago
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Zachary Waits
Usually consistent with communication before during and after service. Most recent one service was a disservice. No notification from the tech, and the spraying patterns were all over the door and frame, to a point that I had to wipe the door down after. Seemed to be a new guy, he’s definitely in need of professionalism training, there was no pride to be had from his work that day. If not for that most recent service 4 stars.
1 year ago
