Name: Aptive Environmental
Rating: 4.7

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Cindi Tacoma, WA

I left a detailed experience with YELP. We are very happy with both the Company and both of the technicians they have sent to the house (Nathan & Elayne). We've been treated fairly, and the service has been great so far.

5 years ago

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Laura Chagrin Falls, OH

Great technician today!! He came to my door to alert me of a cat who had been on my front porch because he was concerned about the chemicals making the cat ill. What a thoughtful technician and I really appreciated it.

5 years ago

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Jon P.

Professional and courteous. Lucas represented Aptive very well. Ultimately, with pest control, time will tell how successful the service and product is at controlling pests. But I am pleased with both the sales rep and service tech thus far.

5 years ago

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John Gender Winchester, CA

Service was scheduled to be performed between 1 and 3 P.M. We had called last week reporting that we had a problem with spiders inside the house. From that conversation, I undersstood that when the technician came out we could talk to him about doing something about the spiders. I missed another apointment waiting for him to show up. Our NEST cameras show that he arrived at 7:30 P.M. Someone was home. However, he did not attempt to make contact with us. It is possible that the person I spoke with on the phone failed to pass our request on to the tech? I am not happy.

5 years ago

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Donna M Maas Everett, WA

Aptive was to come out Saturday the 2nd and no one showed up. I called and talked to customer service and the person was very sorry and gave me a credit and set up new date and time. Jose was totally awesome, very polite and he did a great job

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for the feedback, Donna. Ivan is such an awesome employee and we feel privileged to have him as part of our team!

Apr. 17th, 2019

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Jason Smith

The best pest control ever 10/10 no more bugs!!!

2 months ago

Reply from Aptive Environmental

Thanks so much for the awesome feedback! We're thrilled to hear that you're satisfied with our service. If you ever need anything else, don’t hesitate to reach out. We appreciate your support!

Sep. 23rd, 2024

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Leslie Cervantez Lillington, NC

I signed up for Aptive 2021, I was supposed to be on auto payments. I was charged and money taken most of the time, but if they missed the payment it was a hassle. It came down to me In collections, and I shouldn't have been. But the pest service itself is good. Just make sure your home to see it done. I've since gotten everything worked out and still use them.

1 year ago

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Curtis Dulansky Austin, TX

I have to hand it to the young man who knocked on my door. He made a sale for our primary home and rental property. The only issue I had was their scheduling format, they would just show up unannounced and if my gates aren't open or my tenants aren't home then I didn't feel they could service everything I was paying to for. All in all I was happy, I mean I never had any problems with pests around the house!

1 year ago

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Arthur Dennis Riverview, FL

Aptive is a very caring company, working with you to make sure you are satified.to meet your schedule by changing appointment times,you can also call them at anytime with any issues you have and they will fix it. all the technicians are courteous and friendly.

2 years ago

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Pat McMullin South Jordan, UT

We have had a great experience with Aptive Environmental. They always let you know when they are coming and will spray the inside of your house if you want. They are also willing to come back if you have problems after a treatment which is a big plus!

2 years ago

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Bryan Peterson Herriman, UT

A sales rep came to my door a few years ago and gave a discount for signing up and thing went well. Until it was at the end of the contract. The CC I used expired before the last payment went out, and instead of calling and asking for the new number, they sent me to collections. When I called aptive to talk to them about it, the rep confirmed that no calls were made regarding the payment. I found out about it because I got a collections notice. The service was alright, although i found it a little expensive, and after them sending me to collections, I won't ever use them or recommend them again

2 years ago

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Saylor D Herriman, UT

Aptive is always there when we have an issue and is always extremely helpful to us. Every time we've had a pest we've called and they arrived quickly and took care of the problem. The employees are always pleasant to work with and I trust them to do their jobs well.

2 years ago Edited January 13, 2022

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lana turner Avon, IN

I like the Aptive Environmental company as they are affordable, reliable and keep the pests away. We are transfering our service any time we move, very pleased with the price for continues customers and services that we recieve.

3 years ago

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Steve Jones Riverton, UT

Very happy with the service Aptive provides. Their sales reps are well educated and professional, and their service technicians are always courteous and thorough. Aptive always calls prior to coming and is great about providing a non-intrusive service.

4 years ago

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GrandpaRod Lehi, UT

I use aptive. They are reasonable cost wise, come 4 times a year and I have a lot less bugs. I get a report when they are coming and when they left. I would only suggest that they ask for feedback more often. They want referrals, but I would like to give them a tweek once in a while and say attaboy or how about this?

4 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to share your experience with us. We are currently working on some avenues for our customers to have more of a chance to tell us about the quality of their service! We will be sure to reach out and advise you of your new options soon. :)

Mar. 13th, 2020

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Juliann Mecham Managua, MN

Aptive Environmental is such an incredible company. Such a great value for the price they offer, my sales woman was so nice, honest and I would recommend to everyone no matter the location or size or the amount of bugs in the area.

4 years ago

Reply from Aptive Environmental

We're happy to serve you, Juliann!

Jan. 31st, 2020

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Tony Gibson American Fork, UT

I've been using Aptive for about a year and have been impressed. They are very thorough and I've watched them sweep the eves to get rid of spider webs and even spray our rose bushes so we don't get bugs on them. They are great.

5 years ago

Reply from Aptive Environmental

Please let us know if there is anything else we can do for you, Tony!

Oct. 22nd, 2019

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Amy American Fork, UT

They have done a great job keeping aphids off my roses. I have noticed since using them that I don't have the spiders and bugs I used to get in my house. They are great to even brush off the spider webs from the eaves of my home. I feel like they are very thorough. My only complaint would be that they had originally told us they could help with voles or gophers and later said they can't.

5 years ago

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Holly American Fork, UT

i like what is advertised for service, I don’t like that I have to request the extra things that are advertised. That it’s not just included every time. An example would be spraying inside, you just request it, or spraying the outer perimeters. My major draw to them was that they would spray inside and out. Customer service has been fantastic. I have had to ask them to return a few times as the spiders continues to appear a few weeks after a spray.

5 years ago

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Hector Vega Miami, FL

I keep insisting that I don't need someone to come by every 2 weeks in the snow but it for some reason it isn't understood. The last time I accepted since the contract called for a visit every 3 months and I let the tech in to do the garage. Not happy that I wasn't notified until the day of the appointment

8 months ago

Reply from Aptive Environmental

thank you for your feedback. We understand how frustrating it can be when services don’t align with your needs, especially regarding scheduling during the winter months. We strive to communicate effectively and appreciate you bringing this to our attention.

Please reach out to us at customersupport@goaptive.com. We’d like to discuss your concerns further and see how we can better accommodate your preferences.

Sep. 23rd, 2024

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Keith N Kat Davis

Ryan was very pleasant and courteous. He explained what he was going to do and I was able to continue working without disruptions.

9 months ago

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Kim

Our technician Pedro was polite and courteous. He informed us what he was going to do and safety concerns to be aware of for our pets.

9 months ago

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Imee Tabug Westfield, NJ

I like the professionalism of this company. It is also easy to reschedule appointments and they are available when you call them.

9 months ago

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Ray Vega Miami, FL

It really is incredible service!!!! Rain shine snow and freezing temperatures these guys come and provide the service. Incredible!!

9 months ago

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Debbie Rocker Pequannock, NJ

They’re efficient and quick. I had a massive ant problem and after one treatment noticed a huge reduction. By summer, they were all gone.

10 months ago

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Helene DelleChiaie

Tom J is fantastic. We feel confident that we are receiving what we are paying for and would like to request that he be our main technician

10 months ago

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David135 - Teaneck, NJ

Yazzi was professional, on time and completed treatment. Also provided appropriate warnings, noting a bedroom window was open, good catch!

10 months ago

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Shy Hopkins Oakland, NJ

The technicians who come out foe our service are always helpful and respectful. They even work despite terrible weather conditions.

10 months ago

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Trish Yesalonis Denville, NJ

He was very thorough and sent pictures of all of his work. He also reached out before the visit to see if I had any specific requests.

10 months ago

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Sangita Kantharia

Garry was great. Good communicator and thorough. Looking to pause my services until Spring time. Garry says he will follow up. TY!

10 months ago

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Gordon Ballard Edison, NJ

Very much appreciated the phone call in advance, the follow up, and truly wanting to do a good job, not just check a box for showing up. Thank you.

11 months ago

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Taylor McKay LA

Always an awesome job! I haven't seen any spiders since our first spray. Everyone is always kind and sends me photos after any service

11 months ago

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Joseph LaSala Hillsborough, NJ

Technician was on time and informed me prior to arrival. Also, provided excellent information able the services performed.

11 months ago

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khalid rahmany Ridgewood, NJ

Yazzi was great in explaining about the treatment and provided detailed report and pictures of her work. Great work Yazzi and thank you!

11 months ago

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Jeffrey Ward

Unfortunately I forget the technician’s name, but he was very courteous, knowledgeable and professional. He is a good representative for the company.

2 weeks ago

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Charlotte Halbgewachs

I have been a longtime custard I’m exceedingly happy with their services. Employees are respectful and the treatments are effective! I give all the best stars for Aptive!

4 weeks ago

Reply from Aptive Environmental

Thank you for your kind words! We're thrilled to hear that you're happy with our services and that the team has been respectful and effective. We appreciate your loyalty and your great feedback! If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Kendall Owens

I have cameras and I saw what was done. Please complete service when no one is home.

1 month ago

Reply from Aptive Environmental

We’re sorry to hear that your service wasn’t completed as expected. We appreciate you bringing this to our attention. Please reach out to us at customersupport@goaptive.com so we can address the issue and ensure your needs are met. Thank you for your feedback!

Sep. 27th, 2024

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Robert Parise Union, NJ

The technician was friendly and knowledgeable. He took the time to explain the treatment and what he intended to do. I hope we get to see him again for our next treatment!

1 year ago

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JRL Mount Arlington, NJ

Disappointed with this treatment. Very short stay and although noted that the entire “perimeter” of my home was treated, the tech only did the front yard. Since signing up my visits have been getting shorter. After each visit I am texted photos. Did not receive this time but did see they were part of the receipt on line. Only 4 or 5 and only the front yard…Why? My wife and I were home and our dogs were in. At $180 per visit / treatment, this is concerning. I have Ring cameras around my home so I know what was done. If this continues I will end the relationship.

1 year ago

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John Kolody Hackettstown, NJ

Jermaine did a great job. Knocked on door to introduce himself and asked if anything special was needed. Took photos of service provided and alerted me when he was finished.

1 year ago

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curtis stapleton Piedmont, OK

Aptive goes door to door like home security services and I decided to give them a go. The problem is you do not get the same technician each and everytime and the difference in technician proficiency is like night and day. First of all, they do not let you know they are arriving and when they come to your door it is much of a surprise rather than letting you know in advance so you can place the appt on your calendar. Second, since it is always a different technician, they don't know where specific insect traps are set so they don't know to service them. getting out of contract with them is expensive, I will never use them again.

1 year ago

Reply from Aptive Environmental

We're sorry to hear about your experience and understand your frustrations with the technician consistency and communication. It’s important to us that you receive reliable service, and we appreciate your feedback on these issues. Please reach out to us at customersupport@goaptive.com if you'd like to discuss your concerns further. Thank you for sharing your thoughts.

Sep. 23rd, 2024

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Tiffany Mariot

Ryan was thorough and very professional while speaking with me. He told me what he was doing and what the treatment will be tackling. Thank you Ryan for a wonderful job!

1 year ago

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Stewart Maldonado Lodi, NJ

As per the home’s cameras…Arrival time 11:48am and was driving away by 12:05. The technician walked around the house twice Once to remove cobwebs and a second time to sprinkle something. In both instances, minimum effort was applied. I barely saw him do anything other than hold a cell phone in one hand and the pole in the other. You want me to pay for the service of someone doing a couple laps around my house. I’m not an expert but I’m not sure how that is limiting the insects from my property. Generally I am happy the service and the quality of the technician, but this was ridiculous!!!!

1 year ago

Reply from Aptive Environmental

We appreciate your feedback and are sorry to hear about your recent experience. It’s important to us that our technicians provide thorough and effective service, and we understand your concerns. Please reach out to us at customersupport@goaptive.com so we can address this issue and ensure you’re satisfied with your service moving forward. Thank you for sharing your thoughts!

Sep. 23rd, 2024

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Ernest Minotti Ringwood, NJ

I like that the technician calls in advance to let me know when they are arriving. Also that they specifically ask if there are any issues that need to be addressed.

1 year ago

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KJ Marietta, GA

Sorry product with sorry business practices. Huge ripoff!! 100% do NOT recommend. You’d be better off buying a spray off of amazon and spraying your house yourself. Their sales rep initially said that I could try 1 service to see how it worked. Then when they showed up to do everything said I could only sign for a year contract. They have a $199 cancellation fee, so I was very hesitant about signing. But the sales person assured me that if the service wasn’t working, they wouldn’t charge it to me. They then did the service, removed spiderwebs, sprayed inside and outside. Gave me some cheap crappy fly catcher blue light plug in. I noticed their spray killed 1 roach, and made some outdoor spiders actually come inside the windows. The second time the came, they only sprayed outside. I tried their service for 2 months, mainly for the spiders. I still have tons of spiders and spiderwebs. I called to cancel, because $684 a year, or $57/month, is too much to spend on a service that doesn’t work, especially for a single mom… and of course, I had to pay $199 to cancel because their sales rep just spouted off a bunch of lies to get me to sign. Now I’m a single mom, out over $300, that still has a bunch of spiders.

1 year ago

Reply from Aptive Environmental

We’re really sorry to hear about your experience and understand your frustration with our service and cancellation process. It's disappointing to know we didn’t meet your expectations. We take your feedback seriously and want to help. Please reach out to us at customersupport@goaptive.com so we can address your concerns and see how we can assist you further. Thank you for sharing your thoughts.

Sep. 23rd, 2024

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Richard Palatini Plainfield, NJ

Our tech. Juan did the applications professionally, answered my questions and addressed our additional needs. Very friendly and attentive to our pest issues.

1 year ago

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Velmaris Rodriguez

Canceling my contract with this company. Used to be great but has gone downhill. A few months ago I took off from work to be there for service (to let them in our home), but the tech showed up and left saying he didn't have time and to just reschedule. I gave them another shot and again took off from work to let them in the house, but the tech came sprayed the outside and just left. When I complained the first time, I did not hear back from the company. The second time I called to complain, their solution was a $20 discount off of shot $300 worth of service charges. When I didn't even end up receiving service at all one of those times. Save your money and your time. Look elsewhere for service.

1 year ago

Reply from Aptive Environmental

We're sorry to hear about your recent experiences and understand your frustration. It’s disappointing that we didn’t meet your expectations, especially regarding communication and service. Please reach out to us at customersupport@goaptive.com if you'd like to discuss your concerns further or if there's anything we can do to improve your experience. Thank you for your feedback.

Sep. 23rd, 2024

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Susan Camera Morristown, NJ

Joseph, our technician, is prompt and thorough. After finishing his service, he sends a detailed explanation of the services performed and any observations.

1 year ago Edited October 13, 2023

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william comerford Brooklyn, NY

The first time we used them, we had an issue because there were yellow jackets swarming a part of the house that was higher up. We called they came back. Wonderful, really happy about their quick response to us. Then the 3rd visit I believe (today) they came and we noticed after they left a dent in the fence we have between us and our neighbor. Will be contacting customer service to send following pictures as well as footage.

1 year ago

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Orest Rusynko

The technician was very detailed in every aspect of the visit. We have never received such a detailed report of the application with pictures. Congrats to her.

1 year ago