Name: Aptive Environmental
Rating: 4.2

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KJ Marietta, GA

Sorry product with sorry business practices. Huge ripoff!! 100% do NOT recommend. You’d be better off buying a spray off of amazon and spraying your house yourself. Their sales rep initially said that I could try 1 service to see how it worked. Then when they showed up to do everything said I could only sign for a year contract. They have a $199 cancellation fee, so I was very hesitant about signing. But the sales person assured me that if the service wasn’t working, they wouldn’t charge it to me. They then did the service, removed spiderwebs, sprayed inside and outside. Gave me some cheap crappy fly catcher blue light plug in. I noticed their spray killed 1 roach, and made some outdoor spiders actually come inside the windows. The second time the came, they only sprayed outside. I tried their service for 2 months, mainly for the spiders. I still have tons of spiders and spiderwebs. I called to cancel, because $684 a year, or $57/month, is too much to spend on a service that doesn’t work, especially for a single mom… and of course, I had to pay $199 to cancel because their sales rep just spouted off a bunch of lies to get me to sign. Now I’m a single mom, out over $300, that still has a bunch of spiders.

2 years ago

Reply from Aptive Environmental

We’re really sorry to hear about your experience and understand your frustration with our service and cancellation process. It's disappointing to know we didn’t meet your expectations. We take your feedback seriously and want to help. Please reach out to us at customersupport@goaptive.com so we can address your concerns and see how we can assist you further. Thank you for sharing your thoughts.

Sep. 23rd, 2024

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Richard Palatini Plainfield, NJ

Our tech. Juan did the applications professionally, answered my questions and addressed our additional needs. Very friendly and attentive to our pest issues.

2 years ago

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Velmaris Rodriguez

Canceling my contract with this company. Used to be great but has gone downhill. A few months ago I took off from work to be there for service (to let them in our home), but the tech showed up and left saying he didn't have time and to just reschedule. I gave them another shot and again took off from work to let them in the house, but the tech came sprayed the outside and just left. When I complained the first time, I did not hear back from the company. The second time I called to complain, their solution was a $20 discount off of shot $300 worth of service charges. When I didn't even end up receiving service at all one of those times. Save your money and your time. Look elsewhere for service.

2 years ago

Reply from Aptive Environmental

We're sorry to hear about your recent experiences and understand your frustration. It’s disappointing that we didn’t meet your expectations, especially regarding communication and service. Please reach out to us at customersupport@goaptive.com if you'd like to discuss your concerns further or if there's anything we can do to improve your experience. Thank you for your feedback.

Sep. 23rd, 2024

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Susan Camera Morristown, NJ

Joseph, our technician, is prompt and thorough. After finishing his service, he sends a detailed explanation of the services performed and any observations.

2 years ago Edited October 13, 2023

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william comerford Brooklyn, NY

The first time we used them, we had an issue because there were yellow jackets swarming a part of the house that was higher up. We called they came back. Wonderful, really happy about their quick response to us. Then the 3rd visit I believe (today) they came and we noticed after they left a dent in the fence we have between us and our neighbor. Will be contacting customer service to send following pictures as well as footage.

2 years ago

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Orest Rusynko

The technician was very detailed in every aspect of the visit. We have never received such a detailed report of the application with pictures. Congrats to her.

2 years ago

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Juan Hernandez Wayne, NJ

I like that re services are free and the company is quick to reply but some of the technicians they send out lack training or attention to detail. Others, like Gary really make you feel like they care about your home and do their best to control pests that are becoming a nuisance.

2 years ago

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Richard Scherrer Ramsey, NJ

I liked the service provided by Jason. Efficient and thorough. I didn't like that yesterday I didn't get informed about the delay and reschedule. I shouldn't have to call at the end of day to find out what happened.

2 years ago

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Jenny Burlingame Queens, NY

I REALLY appreciated the text from the technician letting us know when he was on the way. His detailed follow-up after was greatly appreciated as well.

2 years ago

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Dawn Sharp

Benny was friendly and very open about wanting to answer any questions about our service. He was professional and knowledgeable and answered my questions in a clear way.

2 years ago

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Chris Vida

Benny was phenomenal. We would like to request him as our Steady contractor. Aptive had been Our Treatment specialist For Several years and we are extremely Happy With them.

2 years ago

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Phyllis DiLuccia Denville, NJ

Our technician was very informative and he did a thorough job! He even sent us a detailed report of everything he did. And he was very friendly and professional.

2 years ago

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Dr. Christopher Mattina Cliffside Park, NJ

Was able to get in contact with my technician immediately. Very friendly. Was able to change plans and focus on areas needing additional attention. Highly recommend

2 years ago

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Jeanne Pugsley Succasunna, NJ

I appreciated the total professionalism of Tom. He's very polite, knowledgeable and listened to my concerns and responded appropriately. He is an asset to your company

2 years ago

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Carol Sparta, NJ

The active man that came to the house explained the process in detail and told us what he was doing along the way. He was very informative and professional.

2 years ago

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C F Sparta, NJ

The technician showed up at 8:00PM called me 5 times until I answered. Rang my doorbell 3 times, woke my daughter up in the process, and didn’t even wait until I opened the door before heading back down to his vehicle. He made excuses as to why he was late telling me stories about wasps nests and how Aptive makes him drive too far during his day. Then proceeded to continue to call me at 8:30 at night to come open my gate in my backyard because he couldn’t see the latch..he was wearing sunglasses…..he sent me 7 different text pictures of him spraying, all were blurry and didn’t show anything. By far the worst service we’ve had with Aptive.

2 years ago

Reply from Aptive Environmental

We’re really sorry to hear about your recent experience and understand your frustration. It’s unacceptable that the technician's visit was so disruptive and that you received poor communication. Your feedback is important to us, and we want to make this right. Please reach out to us at customersupport@goaptive.com so we can address your concerns and improve our service. Thank you for letting us know!

Sep. 23rd, 2024

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Gwen Kaulfers-Pra

Pleasant Aptive rep and kept me informed. Thank you! The only thing is that he parked in my single lane driveway so when I arrived home, I had to park on my street.

2 years ago

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SP Cresskill, NJ

Excellent with their communication and customer service. I’d recommend to anyone who’s looking for year round pest control in an effortless manner.

2 years ago

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Ed G

Service tech arrived at our home when it was pouring rain. He did not have glue boards with him to swap out which were in the garage or in the basement. I asked him about spraying specifically around the upper exterior & under of our deck which is screened but, again he really couldn’t do it completely due to the rain. He was very nice, but I would like a free return trip out to address all these issues. Also, Not sure if the bait stations outside were reloaded either!

2 years ago

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Shawn K Gilfillan Hackettstown, NJ

Our technician showed up today shared text message photos of all of the things that he handled and took care of! Great experience thank you very much!!

2 years ago

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Heena Mody

ja’mere B did an excellent job and was attentive to our concerns. He’s fantastic at his work and would like him to be assigned to do our services.

2 years ago

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Mrs. S San Diego, CA

On 7/26/23 an Aptive sales guy tried selling me on some pest control services in the Clairemont neighborhood of San Diego. He didn’t provide his name or the company he worked for. Simply showed me a laminated page with some pics of bugs that I looked at warily. He asked if I was “the boss” and if the homeowners would be interested in signing up. Claimed 13 of my neighbors just signed up and he’d be back in the area tomorrow to service their homes. Wanted to cut me in on a good deal. I firmly declined repeatedly. He asked if anyone in charge would be home tomorrow. I firmly said there’s no interest and he made a note in his iPad before continuing along on his hover board. Then on 7/27/23, around 10 am he came back. He rang the bell, yelled out hello and loudly knocked on the door. A minute or so went by, and he rang, yelled and knocked again. After several seconds he attempted to to open my front door … aggressively trying to see if it would open. Fortunately we always lock and deadbolt our door! My dog was barking like crazy at this point. He then waits a moment before trying to open the door for a second time. After a few more moments he takes off on his hover board. Please be on the lookout and lock your doors! We called the company to file a complaint as well as with SDPD. Adaptive took down the info but gave us the run around when we tried to escalate the complaint and get in touch with the area manager. Very shady employees and business.

2 years ago

Reply from Aptive Environmental

We’re really sorry to hear about your experience and the concerns you've raised regarding our sales practices. This behavior is not reflective of our company values, and we take your feedback seriously. Please reach out to us at customersupport@goaptive.com so we can address this issue directly and ensure it’s resolved. Thank you for bringing this to our attention.

Sep. 23rd, 2024

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Andrew

I really appreciate Eduardo's attention, and the thorough job he performed today. Great technician. My wife also appreciated how he wore shoe covers inside - thanks, Aptive.

2 years ago

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Kyle Cassidy

Alervis was very thorough and contacted me before he was coming to my house! He has applied the treatment a couple of times now and does a wonderful job

2 years ago

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Sujatha Sivamoorthy West Milford, NJ

Ray was pleasant and polite. What I dint appreciate from the company, you were quick to charge. Young lady put some traps in the garage but needed to stop because of rain. Yard was not treated. No one called to schedule. Last night someone when to my neighbour and told her I am using you. I have not received service to recommend but seems like my name is used as though I have been a client. This is not ethical.

2 years ago

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Alicia Moeller Wayne, NJ

Aptive always follows up with pictures and explanations of what they treated. The technician was very nice and reminded me to keep pets indoors for up to 2 hours.

2 years ago

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Xin X. Newton, NJ

Only reason I give 4 start is that the company’s portal website forever not working, I tried a few months & still couldn’t log in to my account. It’s their tech issues on the web site

2 years ago

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Cristina Sander Saddle River, NJ

I like that Pedro and his partner rang the doorbell and asked if I had any concerns, and that when the were done he texted me pictures of what they did.

2 years ago

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Jay Joyce

The technician is very professional and thorough. He’s also appropriately communicative, keeping me updated on anything he might encounter during service.

2 years ago

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Anna Anderhagen Saint Paul, MN

If I could give them a zero, I would. I was promised a time of 8:30 a.m. for them to take care of a wasp/bee/hornet nest this morning. I have used this company for 8 years for preventative maintenance. I have specifically asked them to dust for wasps/hornets whatever is on our deck every summer. The effectiveness of preventative maintenance has been subpar for the past year or two. We disrupted a nest and we were stung over 40 times two days ago. We were promised that someone come out yesterday, then promised a time of 8:30 this morning, 11:00, then 1:00. I was promised many things by manager Connor who had to explain that he has two years of seniority and is a big shot with the company. What a joke! I was lied to by Connor numerous times. He said Shelly the area manager would call, never did, the list goes on and on. And then, when the service technician Alex finally showed up, (he texted that he would be there in an hour or less. He came two hours late.) I was admonished by him saying that they don't do bees and that it was crazy for him to be asked to pick up the cloth grill covering the bee nest had been in. He was extremely cocky and rude. He escalated the situation and soon I was yelling back at him. Do NOT use this company!!!!! In the midst of it all, I got another text to pay a 130 dollar charge to Aptive by manager Taylor. I couldn't believe it! Their customer service has gone downhill. I have canceled my account, and paid off everything even though I don't think it is fair that I had to. STEER clear of them! They will take your money and will treat you poorly. Take your business someplace else.

2 years ago

Reply from Aptive Environmental

We’re truly sorry to hear about your frustrating experience and the issues you faced with our service. This is not the level of care we strive to provide, and we appreciate you bringing this to our attention. Please reach out to us at customersupport@goaptive.com so we can address your concerns directly and learn from your feedback. Thank you for your time with us, and we wish you the best moving forward.

Sep. 23rd, 2024

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Joe P. Paramus, NJ

The speed and professional approach to treating my property. Everyone was very professional and friendly. I am looking forward to a pest free future!

2 years ago

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Chelsea Wu Madison, NJ

Yazzi came by today and was absolutely amazing! Able to answer all our questions and diagnose what issues we were facing very quickly and professionally.

2 years ago

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Matt K

The technician called and texted me with pictures of bait stations and an update of any activity he saw around the property. Very polite and thorough.

2 years ago Edited February 12, 2024

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Paul Fox Totowa, NJ

There's been a huge reduction in gnats and spiders since we started our treatments. The service folks are amenable to our schedule and generally helpful.

2 years ago Edited August 1, 2023

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Karen Hawkins

I love to receive the pictures. It is reassuring to know exactly where you have sprayed and cleaned the spider webs. I am very satisfied with your service. Thank you so much.

2 years ago

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TODD ALLEN Philadelphia, PA

Very bad customer service, very rood and even the customer service agent threatening and don't want to leason what information the customer want . And when ask for supervisor he hangout the call. Now for sure I'll not put any investment with this company. Stay far from this company. the customer service agent refuse to give me his name cause he know he is rood and harassment the customer who want reach to the company..

2 years ago

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Karen McKinney, TX

I felt like the technician was a member of my family-so friendly and eager to help me. The service was quick and thorough and I would highly recommend this company!

2 years ago

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Loretta May Millan

Very polite and explained everything to me. Living in this neighborhood I have found out that mice were really bad is last winter but next year I got this…

2 years ago

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Betsy Bayard Jacksonville, NC

Very polite people, always on time and I like the 30 min notice. Also the product does not harm my bees and I see no ant piles or roaches in or outside.

2 years ago

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William Thomas Taggart Kittanning, PA

Companies would be so lucky to have a young man like Shammal working for them. Shammal is polite, and professional and I am lucky to have him as my technician.

2 years ago

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edita cuesta Miami, FL

The sales rep was very polite and knowledgeable, the technician that came to my house was also very knowledgeable and helpful, he answer to all my questions.

2 years ago

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Dolores Garland, TX

He arrived exactly on time. He greeted us and our animals very well!! He did the house first and was VERY fast! He then did the entire yard. Only thing is he didn’t leave a bill so I don’t know how much I owe.

2 years ago

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W. Tilghman

Great service from the Tech. We walked the problem areas and he addressed everything fully with photos for evidence. We noticed the difference immediately, thank you!

2 years ago

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Deb Findlay, OH

The service is timely and the technicians courteous. I asked in the fall for yard to not be sprayed but it was in June. Please note we don’t want the yard sprayed. Only the house. Thank you.

2 years ago

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Sherrie Bottoms Wilmington, NC

Elijah was friendly and worked well with my dog roaming at his side in the house. He was understanding of our pups ritual need of a stranger giving her a treat upon meeting.

2 years ago

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Dymond Simmons

Thank You for sending Henry out he was Very professional and was willing to answer All my Questions and concerns I would like him to do All my treatments

2 years ago

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Bob Bloomingdale, MI

Both the sales rep and the technician were knowledgeable, polite and courteous. They seemed genuinely concerned about providing the best service possible.

2 years ago

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Michael Ball Greenfield, IN

Before signing the contract, I was clear that my most significant concern was an ant problem around my home. A week after the initial treatment, the ant problem was worse than ever. I called Customer Service to ask for help. I never received a call or email message to resolve the problem. After emailing and request to cancel the service (no response received), I then called to cancel the service. Cancellation cost me another 199.00. The bottom line is I paid $300.00, and received NOTHING in return. This company is a huge disappointment. All I really wanted was a resolution to my pest problem, and I could not even raise a response from their 'customer service' team. Very disappointing.

2 years ago

Reply from Aptive Environmental

We’re really sorry to hear about your experience and the lack of response from our customer service team. It’s unacceptable that your ant problem wasn’t addressed, and we appreciate you bringing this to our attention. Please reach out to us at customersupport@goaptive.com so we can look into this further and see how we can assist you. Thank you for sharing your feedback.

Sep. 23rd, 2024

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Braden Thomas Chino Hills, CA

Love their customer portal, makes communication seem less and they live up to their expectations as far as the service goes! Even take care of my mosquitoes now!

2 years ago

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Customer1234 Sacramento, CA

Two of six appointments were mysteriously canceled without notification. Their technician told me that their dispatcher has issues. That meant that I had to wait around for no one to show - twice. One third of my appointments so far have been frustrating scheduling complications from the company. After a week of no response from customer service, I finally received an email that stated they were human and err sometimes (read: oh well, sucker). The email also included language to remind me that if I cancel, they will charge me a fee.

2 years ago