Name: Aptive Environmental
Rating: 4.2

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MB Wayzata, MN

Responsive technicians, well trained and nice! They are always willing to come back if needed. Most recently received excellent service from Ahmed D who took care if our spider issues.

6 years ago

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Charlie Fox Fountain Hills, AZ

Jeff was a very personable young man. My husband showed him areas of concern and spent several minutes outside observing the way Jeff performed his job. Hubby was very impressed.

6 years ago

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Richard Murray Kansas City, MO

Of all the technicians that you have, Patricia is definitely the best. She does a thorough job and listens and takes care of any concerns even though it was so hot today. She is such a pleasant person.

6 years ago

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Fabian A Fowler Pleasant Hill, CA

From the sale rep Zack who made the final sale to the technician that performed the work. They were professional and did as they promised plus they were on time and looked professional and easy to interact with.

6 years ago

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Nita Palone Arvada, CO

Supposedly you are treating for wasps around the entry way. However, my husband was stung by a wasp today for the first time in 10 years at this house. There is a HUGE wasp nest in the lilac bush by the front door. We have noticed them flying around, but just thought they liked the lilacs or something. Please send someone to take care of this right away!

6 years ago

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Jan J. Whittier, CA

Gabriel C was professional, pleasant, and proficient. He did an excellent job and was available if I had any questions. I continue to be happy that my brother, Bill S recommended your service to me.

6 years ago

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Veronica Casas Salas Northridge, CA

Technician Torshawn was very informative and a very hard working individual. I am very pleased with his work and would like to request Torshawn to be our regular technician. Thank You!

6 years ago

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Annie Bellamy Sachse, TX

I’m pleased with the service I receive each time you sent someone out. Jarvis is very friendly and professional and he Always explain what he did to take care of the problem.

6 years ago

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Nicky Antioch, CA

Not sure what my technician’s name was but he did a great job today. Other tech’s have left spider webs all around my front door and this guy really did exceptionally well! He was courteous, informative, and fast considering how many webs he removed. I was about ready to cancel my services with Aptive due to the spider infestation and wasp hives that were left after my last service. Good job. I want him as our regular tech from now on. 👍🏾

6 years ago

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Kf Mission Viejo, CA

Great service, however I wish my service person would have come to my door BEFORE spraying. I have a dog that is outside that I need to bring into the house before service. He did not do that.

6 years ago

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Michael Peoria, AZ

The technicians are great but I don’t think they have the knowledge or equipment to properly handle scorpions. I can get sprayed one day and see scorpions running around the day after. The only thing I find that works is the spraying will kill the bugs the scorpions eat so they disappear for about a week. If I had to have a respray every time I found a scorpion someone would be out here once a week.

6 years ago

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Ingridgray Richmond, TX

Very professional and polite .He showed how the product worked and I actually saw how it was working.I appreciated the fact that being a referral customer I was compensated for that as well as the person who referred me

6 years ago

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Samantha Delray Beach, FL

The service we had today was great! Steven knew what he was doing and provided great customer service. Only thing I would say is if the technician knows that the customer has multiple dogs that when leaving he should close the gates for the backyard to how they were before he was there.

6 years ago

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Margaret Fedora Tinley Park, IL

The service tech did a good job and is very pleased with the service. He told me about the ant nest in the front yard hose cart and did spray to get rid of the ants. Very pleased with the service this morning.

6 years ago

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dennis kleiber Waldwick, NJ

My technician Ferney V L was very informative on each step he did. I am hoping he is the one coming back for my follow-ups since he knows the problem areas. It was a pleasure dealing with Mr. L.

6 years ago

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Me Christiana, TN

Everything about the service was great! He came exactly when promised, very nice and respectful. Held a great conversation and was very informative with every question that I had.

6 years ago

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HYUN S LEE Centreville, VA

Eduard V was very knowledgeable of what he was doing making it very convenient for me. I didn't have to do anything and he made sure to do a great job on his own. Overall I would rate my experience 5/5.

6 years ago

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Tiffany Diaz Addison, IL

I love how easy it is to report a problem. I just sent a few pictures of the ants and within 30 seconds had scheduled service. You guys came out right away and I appreciate it

6 years ago

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Inna M. Lake Zurich, IL

It was easy to make a service appointment. I appreciate that the technician gave me a call 20 minutes before his arrival and he was very kind to spray all the areas inside the house that I asked him to. Thank you!

6 years ago

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Cathy

Aptive keeps track of my scheduled services and let me know of date of service. Technician was on time and completed service quickly. I am very happy with the results of Aptive Environmental services.

6 years ago

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Jim B Portland, OR

Very efficient and professional. I told him our ant problem seems to have resolved thanks to Aptive. He was very friendly and reminded me that I could call at any time for a retreatment if needed.

6 years ago

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Jimi Tustin, CA

John H was extremely professional and thorough. My only concern is that service was scheduled out 8 days after i called with a concern of spiders both inside and out. As a customer I would like to see a maximum of 3 to 4 days.

6 years ago

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Elaine Hegedus Royersford, PA

Your agent was very pleasant and helpful. He rang the bell to let me know that he was here and, I told him he did not have to let me know when he finished. I could see him working. He did a good job. Thank you

6 years ago

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Alyson W. Converse, TX

I'm Alyson W., Mike S was our service man. This is our first experience with Aptive and Mike did a fabulous job at our home. He professional and respectful. I love him. Thank you...........Aly

6 years ago

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Demi L. Westbury, NY

The job was well done and he was very thorough. He was also very punctual and professional. As first time customer, we are very pleased with the experience and service Aptive has provided.

6 years ago

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Charles Hartland, WI

Courteous, professional service. Explained everything and asked if I had questions. I was impressed by the technicians and how they handled themselves. Nice, professional guys.

6 years ago

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Bruce Salt Lake City, UT

In the past I have asked on the spot for a renewal of the rodent trap contents and a new rat trap. I was told I needed to make a special appointment this time. Not sure why that is so. I want a re-service and a new rat trap placed.

6 years ago

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Diane Strzelinski Holbrook, NY

Kemar’s performance was outstanding! He explained what he was doing and the steps to take after service was completed. A very thorough job in extremely difficult conditions (weather),

6 years ago

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William S. Rochester, MI

Nathan provided our initial service. He was friendly, explained what he planned to do and asked if we needed any special applications. Great and friendly service. Happy I made the switch to Aptive.

6 years ago

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kristin b. Littleton, CO

Our first scheduled appt. was a no-show. When I called to re-schedule, the no-show was just shrugged off by the customer service representative. We had areas that needed treatment in the home and wanted to make sure we were there. Our account was noted to call first. They never called, never gave us a window, etc. My 17 year old daughter was home when the tech came by. Based on their company policy (which is awesome policy) he could not enter our home without an adult present. I called to complaint and it was shrugged off (I will talk to the tech), no other actions, remedies, etc. were offered.

6 years ago

Reply from Aptive Environmental

So sorry to hear this, Kristin. We definitely want to make this right. Please reach out to your local branch as soon as you get a chance. Thanks!

Jul. 19th, 2019

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Ivy Silver Spring, MD

Mr S was very respectful and pleasant. After completing the job, he came and explained what he had done. The sales rep. Mr. B was pleasant and very through with the explanations of the product/services. I appreciate the discount, it is fairly manageable. I look forward to the elimination of the various insects listed.

6 years ago

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Shirley Frisco, TX

The service man Larry was extremely friendly and informative. I opened the door to a huge smile and a friendly hello. He represents the company very well along with have expertise in his field. Well don’t Larry .

6 years ago

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John Lamb Louisville, CO

I was very happy yesterday with Kyle's service. He was prompt, actually earlier than expected, very friendly and professional. The 4 star rating instead of 5 was because previous attempts at communication with Aptiv were subpar but if the service continues as it was yesterday it will soon be a 5 star rating.

6 years ago

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Nancy Gehman Silver Spring, MD

I was told they were coming on Friday but they showed up on Thursday. I was told my address and zip code were fixed but they were not fixed when they arrived on Thursday. They were here such a short time, I am not sure what they did so hard to rate them. I was told that the pesticide was safe for birds and bees and yet I had a sign in my front yard warning people to keep off when I don't even think they sprayed that area (grassy area by the street). I was told they would spray the plants for aphids but they didn't. At this time it seems communication is lacking.

6 years ago

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Ralph Gustafson Lake Orion, MI

Our technician was good, but she said they missed one whole side of our house on the first application and would need to come out to respray with the proper equipment. Nobody has contacted us for this service yet. Can you please contact us regarding this issue?

6 years ago

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Ved Chaudhary

Very happy that Aptive sent a technician Monday morning when I reported infestation in my background on Sunday. The technician was very well prepared for the situation I described and did a great job.

6 years ago

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Jeff T New Berlin, WI

Friendly and did nice work. He was professional. Nothing else to say except that minimum characters is a feature that makes me less likely to provide a review in the future.

6 years ago

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Barbara Stewart Portland, OR

Larry and I have concerns about the number of bait stations used, it seems to be minimal at three (we could only locate 2 of the 3 when we walked around the house). We had 6 bait stations for over a decade and now we are down to half? We feel you are underserving our rat population! The areas around the deck certainly need more coverage, also consider placing stations on the concrete, haven’t had a station walk off the concrete yet. Thanks! Larry and Barbara Stewart

6 years ago

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John Caputo Antelope, CA

The technician was very professional he cleaned up all the cobwebs even the ones in the back of the corner of our backyard he also sprayed I have to leave for the black widows that we've been seeing he's very professional

6 years ago

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wysonda smith

Tech was very nice. I do not understand why the granules dispensary is not used? the techs dip their hand in the dispensary and toss out on the yard with their hand...? Would get better coverage if they actually used the whirly dispenser instead of tossing it out with the hand.

6 years ago

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Dorene Harling Grosse Pointe, MI

I wasn't home to observe the technician, but based on the photos he took, he did a great job. Proof will be in the next couple of weeks if I don't see spider webs and ants. Thanks Aptive.

6 years ago

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bobi lehman Las Vegas, NV

Granted this was the first visit but the tech was very informative and polite. Took care to keep my dogs safe and let me know what he did. Very polite, answered my questions and am very happy with the first visit.

6 years ago

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John Bonafilia Chula Vista, CA

Edoardo was great. He was here when he said he'd be here. He listened to my issues and the addressed them. When he was done he explained exactly what he'd done and what I could expect to see in the coming weeks.

6 years ago

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BarbS Houston, TX

The service technician was excellent. He listened to what the insect problems were and sprayed everywhere requested. He was polite, prompt, and called before he arrived so I would know he was on his way.

6 years ago

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Merrilee Lindblom Lincoln, CA

Great technicians. Especially when you are having a frazzled day. They understand, get to work, stay quiet while babies sleep, and all with understanding smile. No ants anymore!! 🎉 Thank you.

6 years ago

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Jan Menendez St Louis, MO

The expert went above and beyond explaining what he was going to do and how the bugs would respond. He told me how to deal with my pet. I was very pleased with his service. Thank you

6 years ago

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Paul Troselius Minneapolis, MN

The signup process with very easy and the services were well-explained. Joseph came the next day to do the initial treatment and explained everything he was going to do. He was very thorough and very nice.

6 years ago

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Elaine Denver, CO

I had the pleasure of meeting Jordan, the technician, and I was very impressed with his professionalism and work. I feel a lot better knowing I will no longer have spiders in my house and ants outside.

6 years ago

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James J Mazur West Milford, NJ

Today's service rep, Kristin, was very polite and knowledgeable. She listen to my concerns and explained to me exactly what she was going to do. Everything was done thoroughly and to my satisfaction.

6 years ago

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SUDHENDU DASGUPTA East Northport, NY

The technician John explained what he will be doing outside and inside of the house before starting the job. He took time in listening to me and targeted the areas I mentioned. I am happy with the work he did

6 years ago