Name: Aptive Environmental
Rating: 2.5

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Roger Guzman Fontana, CA

Thank you, Jose was very professional, detailed, informative and empathetic towards our concerns with our animals to ensure their safety. So thank you sir.

4 years ago

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Mary Lou Sherwood, OR

Always helpful technicians, ready to listen to concerns and answer questions. They explain the service they are performing and work efficiently. Pleased with the service.

4 years ago

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Lupe Gilbert, AZ

The technician was very gracious. He was very attentive to my concerns & offered a remedy. He seemed to enjoy his job & offered great customer service.

4 years ago

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J Rife Leland, NC

I have been very impressed with Aptive’s customer service and communication. The field technician that came and performed the service work was extremely polite and knowledgeable, answering all my questions.

4 years ago

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Mark Bothell, WA

Polite and professional staff take the time to explain what they are doing and why. Timely reminders ahead of each visit. Lower cost than my previous provider.

4 years ago

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Naomi Castilleja Houston, TX

Bastien was our representative today and did an amazing job educating us on what he did today. Aptive has always provided great service and today was no different

4 years ago Edited November 7, 2022

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Brigitte and David Snowden Florence, KY

Lisa does a great job and is very thorough and professional. We are happy with the product and extra attention to detail we receive from Aptive and Lisa.

4 years ago

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Katherine Carter West Chester, OH

Will not be renewing my service with Aptive. They charge you quarterly for their services and then don’t show up on the day they’re scheduled to service your home. I was home the day they were supposed to arrive and they never did. And my credit card was charged 4 days before the scheduled visit. I never received the mandatory call that they were on their way, and their company records claimed that my house was serviced. Seeing as my house was not serviced I cannot continue to support a business that scams it’s customers and doesn’t follow through on their promise. Your customer service representative was also condescending and unhelpful. She kept repeating that her records showed our house was serviced. It’s great that you think your computer database is never wrong, but I was there in person and no one ever showed up.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Dec. 5th, 2021

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Brenda Allender Charlotte, NC

Both representatives for the company that I spoke with were very helpful and informative. I feel as tho I received excellent service from them both today.

4 years ago

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Bea M. Apex, NC

I absolutely enjoyed the service, it was professional, quick, and the customer serviceg was excellent. I would definitely recommend to anyone that need the service.

4 years ago

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Jamika De Forest, WI

Kyle visited today for our quarterly inspection. Kyle was very friendly and answered all my questions. Kyle has great customer service and very knowledgeable.

4 years ago

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Deb Peterson Maple Grove, MN

The tech, Ruben, was fantastic. Very helpful and knowledgeable. However, the scheduling has been lacking as no one came over the summer, scheduled for last week, didn’t show, no notice of change until text for new appointment.

4 years ago

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Marie Bambao Henderson, NV

Preston arrived to my home on time and he was very professional and friendly. He throughly treated the outside on my property and the garage. Great service. Thank you.

4 years ago

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Jennifer Kaczmarek Arlington Heights, IL

Aptive has been timely and all pest control agents have been kind and considerate. They address concerns and provide information on the products being used.

4 years ago

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Prayer Partner Jacksonville, FL

Buyer beware. Its a door to door sale. The first treatment is that day. Quarterly after that. You better be home or they just sit in the truck (so said my neighbors) and even when you are home, ten minutes max is not long enough to do the spraying they agreed to. One tech comes out and does one "sweep" of spraying and when the next tech comes out, they don't do the same thing and neither of them does much of anything. And a quarter treatment done in November is scheduled to be repeated in January. They said that was every 90 days as stated in the contract. Who can't count? Me or them? But not to worry, they don't always show up nor do you get a call that explains why they didn't come and when you contact them, they don't apologize, they just tell you the tech is out sick. Asking when the service can be rescheduled, they have to call you back. Don't sit by the phone. It could be a while. So, like your mother always told you "if it sounds to good to be true, it probably is". She's always right, isn't she?

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Nov. 22nd, 2021

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Carla Fratangelo Monroeville, PA

Service is great ! Technicians are thorough. Available whenever an issue arises, do not have to wait until regular scheduled maintenance and come within days of contacting them. Rated #4 for billing issues.

4 years ago

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Kay Wyatt Tarpon Springs, FL

Aptive is excellent service. Text reminders of upcoming appointments and text when tech is within 30 minutes of arrival. When interim service is needed due to issues, Aptive responds complimentary and quickly.

4 years ago

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Melanie Tanji Rancho Cucamonga, CA

Jose, one of the agents, is very friendly, and did a very good job around the house. He was very considerate, letting us know by text when he works be arriving.

4 years ago

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Oliver Yang Champlin, MN

The service technical(Jordan H.) seek to ensure customer service has been met. The work he did was very well done and very professional. 10/10 customer service!

4 years ago

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Taisha Alofaituli Buena Park, CA

The customer service has always been great! Every rep they have sent to service my house has been awesome! They thoroughly go over what they will do and always very polite!

4 years ago Edited July 15, 2022

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Paula M Streamwood, IL

Our technician. Rick, was very good at explaining what he would need to do to take care of our mouse problem. He also suggested things for us to do.

4 years ago

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Brenda Castillo Oceanside, CA

I called Monday 10/11, to report my new address and to schedule service. Lots of spiders and ants. I was next available was weds 10/13, perfect-scheduled appt. Weds came and no one showed. I called and was told, they are not showing an appt for that day but do see one scheduled for Monday 10/18, frustrating but ok. Monday rolls around and again no show, I call again and was told they don’t see any appts scheduled for me for this month! I gasped and asked how could this happen? I asked to speak to a manager and said all they could do was submit a form for someone to call me within 24 to 48 hours. Two days go by(now it’s weds 10/20) no phone call or email from these unprofessionals. I called them back AGAIN, told lady what’s been going on. She said she can set another appt for 10/3, that’s the soonest. She apologized for the inconvenience, I asked if I was going to be charged for October, since they kept canceling on me. She transferred me to the loyalty Dept. Someone unknowingly picked up and was talking about how drunk they got a “Eric’s” wedding the last weekend. I tried to get his attention, finally he noticed and disconnected the call. Completely frustrated, I called back this company again. I advised them what was going on, multiple no shows, no call backs, disconnected call. I was immediately transferred to a “manager” by the name of James M. He was professional sounding at least, offered me a $30 discount for my troubles. And he confirmed my already scheduled appt for 10/3. He also emailed me from his “personal” email and advised me to reach out to me if I should encounter any other issues or concerns. Fast forward to 10/3, again no show/no call. I emailed James, after a few hours of no response from him I called his number on the email and it went straight to customer service. I asked her to confirm my scheduled appointment for today and she told me that it had been cancelled and someone was supposed to reach out to me. I gave her a quick run down of my experience, she apologized and gave me another $30 credit. She said, when I called the first time to advised I moved, they changed my address but not my service area(branch?) she advised she will have the service area manager Josh D, call me within 24-48 hours. I reminded her, I have a baby here and I have been living with spiders and ants for over a month now at this new house. She said she will do her best to get him to call me hopefully by the end of that day. Well, today is 2 days after that, still no calls, texts or emails. I called back and received ok service on the phone, he pretended to schedule a service for tomorrow(because at this point, it’s a joke now) he said all he could do is to submit a form for management to call me within 24/48 hours. I thanked him for his help. I emailed back James and asked him why he offered his services to reach out to him if he had no intention of reaching out to me. Still waiting to hear from anyone.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Nov. 22nd, 2021

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Elly Vanegas Houston, TX

Very satisfied with the service and costumer service, highly recommend Thank you Chris for your professionalism and great service today, and thank you fir being friendly !!

4 years ago

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Gayle Solomon Dallas, TX

Aptive provided most excellent service today. The technician was knowledgeable and professional. He did a very good, taking time to address all the big issues.

4 years ago

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warren anthony Madridano Houston, TX

The Aptive Specialist named Cris H spent time and meticulously sprayed inside and outside my house,removed a bug nest in the back,and applied bug catcher inside my garage door.

4 years ago

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Edison Pedro Jacksonville, FL

The tech (Jared) was very knowledgeable and answered all my questions. He is very professional and yet have that friendly vibe. Aptive really works. Highly recommended.

4 years ago

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Cynthia Burris San Antonio, TX

The gentleman was extremely kind, respectful and professional. He used the shoe covers and wore a mask inside my residence. Very happy with the service received.

4 years ago

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Lauren Kost-Smith Schaumburg, IL

Aptive is convenient and easy pest control. I don’t even have to think about it, they just show up. Reno performed my service today and did a nice job. He was helpful and thorough.

4 years ago

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Beth Engel Trenton, MI

Joe and Billy were a big help. I have been using Aptive for a year almost 2 and I’m really pleased with their work. They even go beyond to check for bugs in the house.

4 years ago

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Angela D. Berkley, MA

I like Aptive due to promt, reliable and friendly service. Their customer service is excellent and flexible with appointments if my availability changes.

4 years ago

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Jeff Nist Massillon, OH

Luke did a great job. Went above and beyond by thoroughly treating all of the areas where he thought insects may try and enter. Also very friendly!!

4 years ago

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JT Norwalk, CA

Courteous and Kind. Trenton asked if we wanted him to spray any particular areas in that have been giving us issues both in and outside of our home. Extremely satisfied

4 years ago

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colorful painter Oxnard, CA

I’m very happy with Aptiv. They do thorough work and are efficient and friendly. My technician was cordial and listened to what my specific needs are, excellent work.

4 years ago

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Vernal Jackson San Diego, CA

Zack was my technician to he was knowledgeable about finding pest in unseen places. He applied the pesticides on the perimeter of my home and I am satisfied.

4 years ago

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Wilson Palomino Katy, TX

So far Kyle has been the best operator from the company I’ve seen going above and beyond to get the job done. Kyle deserves a 10 for his job well done.

4 years ago

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M Michael West Chester, PA

Masai was extremely thorough and conscientious. He took the time to clean cobwebs from every window and doorway. His excellent service is appreciated!

4 years ago

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Laura Andrade Winter Garden, FL

She was extremely nice and helpful. She gave us in detail of everything she did and placed glue patches down for the bugs I’ve been seeing in our bathroom.

4 years ago

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Nancy Early Marietta, GA

My technician Dre (Dandre) was very thorough and addressed my specific needs in a competent and polite manner. I request that he becomes my regular rep for future visits.

4 years ago

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Bowen Steele Mason, OH

Employees are always courteous, prompt, and professional. We had a bug problem when we originally moved in, and have barely seen one since Aptive started providing services.

4 years ago

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Sherry Mundy Houston, TX

Omg, took care of wasps, spiders, ants and spider webs along eves of home. Friendly, respectable and knowledgeable. Recommend to anyone. Amazing.

4 years ago

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Daniel Barbour Dayton, OH

Donnie called to let me know he arrived. I asked him to spray certain areas including garage and interior. He gladly to care of everything and was very professional.

4 years ago

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Shelly W Katy, TX

Jordan ask about all that I had seen and every pest I had seen he addressed. In some areas he put a double barrier. He did a fabulous job and was very personable.

4 years ago Edited April 14, 2022

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Slatesplace Creedmoor, NC

They are through and provide great service. They don't just come and spray, they ask you about issues you may be having and address your specific needs.

4 years ago

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Courtney C. Houston, TX

Overall, usually decent service. Today, Kai did an amazing job servicing our home. We are very satisfied with the care shown and the amount of time spent on treatments/barriers. Our favorite technician so far!

4 years ago

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Home Saratoga, CA

Shawn has been texting to let me know he’s coming and asked if I had a preferred time, I like that! Especially since my service appointments were canceled the two times before he was scheduled.

4 years ago

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Happy customer San Antonio, TX

Michael C was my Aptive representative today. Very informative and through. Professional and caring. I’d like Michael each time my house is treated.

4 years ago

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Brooks Jorgensen Hackensack, NJ

Very professional and knowledgeable. Stayed late and went the extra mile to make sure the house was protected from unwanted pests. We had a great experience!

4 years ago

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MARY E Rancho Cucamonga, CA

Michael R is our technician he is always very friendly and any issue I request to address he handles it. He informs us when he’s on his way so if anything is needed.

4 years ago

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Cdg La Porte, TX

Carlos goes above and beyond his duties. He took the time to remove all the spider webs and removed 2 different wasp nests. And Carlos is so respectful and kind. Thank you!

4 years ago

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Devon Leland, NC

Everything was explained very well, what the product was, its environmental impact. The service was performed as explained to both the interior and exterior of my home.

4 years ago