Name: Aptive Environmental
Rating: 4.2

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yennifer jorge Miami, FL

Honestly this company sucks at planning and schedule based on personal time allowance.. however AUSTIN is the best guy they got!! Super friendly & knowledgeable

3 years ago

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Carolyn Meyer Medina, OH

Employees are always very knowledgeable, courteous & capable! No matter what the weather they are on time & happy to treat any problems you might have.

3 years ago

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Stefanie Boyle Avondale, PA

I received service today from Byron B at Aptive and he was very attentive and professional. He took the time to listen to my concerns and addressed them.

3 years ago

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Susanhb CA

Great service by professional and knowledgeable technicians. They have done an outstanding job with controlling pests and spiders. I would highly recommend.

3 years ago

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Toby Smith Olathe, KS

Mike Always does a great job, very thorough and if need anything extra done, it's not a problem. I would highly recommend humans the Aptive company for all your pest needs.

3 years ago

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kathy1013 Houston, TX

I believe Aptive Environmental does a good job. Always friendly and courteous. Follows instructions and their product works. My only complaint is they are a little pricey. But I would still recommend them.

3 years ago

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Susan Leath Lebanon, TN

I love active they're reasonably priced they always go above and beyond they do whatever I ask they are super communicative with what they have done. I highly recommend.

3 years ago

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B M Indianapolis, IN

Keenen did an awesome job.... sent a text about an hour before arriving so I knew to expect him. He was thorough, kind and gave some info about what he was doing. Great job!

3 years ago

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Christian Balivo Fort Lauderdale, FL

Always fast and on point . You can call them out of the appointment and they make it happen the next day . Use product that doesn’t affect my pet or kid

3 years ago

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Joseph Edwards San Antonio, TX

The technician, Aaron was very professional, timely and very thorough. I have never regretted working with Aptive or any tech over the last couple years.

3 years ago Edited September 27, 2022

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Joe Thurston Carmel, IN

Technician Leslie was very helpful in analyzing our probable mouse problem. Bait boxes were positioned with instructions to call Aptive if they are disturbed.

3 years ago

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Nicole Woods

Love their services. Technicians are great, especially Mario E who was very responsive to my concerns. He listened with care and did a wonderful job. Highly recommend!!

3 years ago

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Andrew Dagen Boca Raton, FL

Very disappointed in the customer service. Received a text saying the service window was 8 am to 12 pm. I called at 12 to inquire where the technician was. Was told by the representative that the service window was changed to 12 to 2 pm. I was not informed until I called. I was called @ 2 pm when the revised window was also not going to be met. Technician showed up @ 2:30.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention, Andrew! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Dec. 28th, 2021

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Marsha Christensen Arlington, TX

When you want to protect your home from bugs, you call a pest/bug extermination company. When you want to protect your home from pests while having aggravation and having a company try to steal from you by coming and charging every 2 months when your agreement is quarterly, call Aptive. In the beginning they were great. Then me, my dad, and my sister all began to have the same problem. We agreed to quarterly treatments but noticed the time between applications was closer and closer. All 3 of us would complain or cancel and say "Come back at the agreed upon time.", but it's pathetic that I have to watch them like a hawk or they are screwing me by making trips additional to what we agreed on. The funny part is they send text reminders so I can CLEARLY see it's too soon! In addition, they say at your request they will spray inside but are resistant when asked to do so or claim you have to call ahead. They run around and barely do anything. I still see bugs and the last guy that called was angry that I wanted to reschedule because it was pouring down raining. He was aggressive and argued with me and then showed up later that day after the rain stopped. There is no honesty or respect for customers. They may seem great the first time or 2 but it will get worse. I promise. It has for all 3 people in my family that have used them. There's tons of companies for pest control. DON'T USE THIS ONE!

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention, Marsha! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Dec. 28th, 2021

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Sanghui Han Dayton, OH

The technician called to follow up on a previous concern and explained what he doing in preparation for the seasonal change. Overall, very happy with their ongoing service.

3 years ago

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WJC Atlanta, GA

Anthony was very professional, knowledgeable and polite. He explained everything he was doing and answered every question I had. I would highly recommend him.

3 years ago

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Roger Guzman Fontana, CA

Thank you, Jose was very professional, detailed, informative and empathetic towards our concerns with our animals to ensure their safety. So thank you sir.

3 years ago

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Mary Lou Sherwood, OR

Always helpful technicians, ready to listen to concerns and answer questions. They explain the service they are performing and work efficiently. Pleased with the service.

3 years ago

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Lupe Gilbert, AZ

The technician was very gracious. He was very attentive to my concerns & offered a remedy. He seemed to enjoy his job & offered great customer service.

4 years ago

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J Rife Leland, NC

I have been very impressed with Aptive’s customer service and communication. The field technician that came and performed the service work was extremely polite and knowledgeable, answering all my questions.

4 years ago

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Mark Bothell, WA

Polite and professional staff take the time to explain what they are doing and why. Timely reminders ahead of each visit. Lower cost than my previous provider.

4 years ago

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Naomi Castilleja Houston, TX

Bastien was our representative today and did an amazing job educating us on what he did today. Aptive has always provided great service and today was no different

4 years ago Edited November 7, 2022

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Brigitte and David Snowden Florence, KY

Lisa does a great job and is very thorough and professional. We are happy with the product and extra attention to detail we receive from Aptive and Lisa.

4 years ago

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Katherine Carter West Chester, OH

Will not be renewing my service with Aptive. They charge you quarterly for their services and then don’t show up on the day they’re scheduled to service your home. I was home the day they were supposed to arrive and they never did. And my credit card was charged 4 days before the scheduled visit. I never received the mandatory call that they were on their way, and their company records claimed that my house was serviced. Seeing as my house was not serviced I cannot continue to support a business that scams it’s customers and doesn’t follow through on their promise. Your customer service representative was also condescending and unhelpful. She kept repeating that her records showed our house was serviced. It’s great that you think your computer database is never wrong, but I was there in person and no one ever showed up.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Dec. 5th, 2021

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Brenda Allender Charlotte, NC

Both representatives for the company that I spoke with were very helpful and informative. I feel as tho I received excellent service from them both today.

4 years ago

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Bea M. Apex, NC

I absolutely enjoyed the service, it was professional, quick, and the customer serviceg was excellent. I would definitely recommend to anyone that need the service.

4 years ago

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Jamika De Forest, WI

Kyle visited today for our quarterly inspection. Kyle was very friendly and answered all my questions. Kyle has great customer service and very knowledgeable.

4 years ago

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Deb Peterson Maple Grove, MN

The tech, Ruben, was fantastic. Very helpful and knowledgeable. However, the scheduling has been lacking as no one came over the summer, scheduled for last week, didn’t show, no notice of change until text for new appointment.

4 years ago

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Marie Bambao Henderson, NV

Preston arrived to my home on time and he was very professional and friendly. He throughly treated the outside on my property and the garage. Great service. Thank you.

4 years ago

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Jennifer Kaczmarek Arlington Heights, IL

Aptive has been timely and all pest control agents have been kind and considerate. They address concerns and provide information on the products being used.

4 years ago

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Prayer Partner Jacksonville, FL

Buyer beware. Its a door to door sale. The first treatment is that day. Quarterly after that. You better be home or they just sit in the truck (so said my neighbors) and even when you are home, ten minutes max is not long enough to do the spraying they agreed to. One tech comes out and does one "sweep" of spraying and when the next tech comes out, they don't do the same thing and neither of them does much of anything. And a quarter treatment done in November is scheduled to be repeated in January. They said that was every 90 days as stated in the contract. Who can't count? Me or them? But not to worry, they don't always show up nor do you get a call that explains why they didn't come and when you contact them, they don't apologize, they just tell you the tech is out sick. Asking when the service can be rescheduled, they have to call you back. Don't sit by the phone. It could be a while. So, like your mother always told you "if it sounds to good to be true, it probably is". She's always right, isn't she?

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Nov. 22nd, 2021

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Carla Fratangelo Monroeville, PA

Service is great ! Technicians are thorough. Available whenever an issue arises, do not have to wait until regular scheduled maintenance and come within days of contacting them. Rated #4 for billing issues.

4 years ago

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Kay Wyatt Tarpon Springs, FL

Aptive is excellent service. Text reminders of upcoming appointments and text when tech is within 30 minutes of arrival. When interim service is needed due to issues, Aptive responds complimentary and quickly.

4 years ago

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Melanie Tanji Rancho Cucamonga, CA

Jose, one of the agents, is very friendly, and did a very good job around the house. He was very considerate, letting us know by text when he works be arriving.

4 years ago

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Oliver Yang Champlin, MN

The service technical(Jordan H.) seek to ensure customer service has been met. The work he did was very well done and very professional. 10/10 customer service!

4 years ago

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Taisha Alofaituli Buena Park, CA

The customer service has always been great! Every rep they have sent to service my house has been awesome! They thoroughly go over what they will do and always very polite!

4 years ago Edited July 15, 2022

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Paula M Streamwood, IL

Our technician. Rick, was very good at explaining what he would need to do to take care of our mouse problem. He also suggested things for us to do.

4 years ago

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Brenda Castillo Oceanside, CA

I called Monday 10/11, to report my new address and to schedule service. Lots of spiders and ants. I was next available was weds 10/13, perfect-scheduled appt. Weds came and no one showed. I called and was told, they are not showing an appt for that day but do see one scheduled for Monday 10/18, frustrating but ok. Monday rolls around and again no show, I call again and was told they don’t see any appts scheduled for me for this month! I gasped and asked how could this happen? I asked to speak to a manager and said all they could do was submit a form for someone to call me within 24 to 48 hours. Two days go by(now it’s weds 10/20) no phone call or email from these unprofessionals. I called them back AGAIN, told lady what’s been going on. She said she can set another appt for 10/3, that’s the soonest. She apologized for the inconvenience, I asked if I was going to be charged for October, since they kept canceling on me. She transferred me to the loyalty Dept. Someone unknowingly picked up and was talking about how drunk they got a “Eric’s” wedding the last weekend. I tried to get his attention, finally he noticed and disconnected the call. Completely frustrated, I called back this company again. I advised them what was going on, multiple no shows, no call backs, disconnected call. I was immediately transferred to a “manager” by the name of James M. He was professional sounding at least, offered me a $30 discount for my troubles. And he confirmed my already scheduled appt for 10/3. He also emailed me from his “personal” email and advised me to reach out to me if I should encounter any other issues or concerns. Fast forward to 10/3, again no show/no call. I emailed James, after a few hours of no response from him I called his number on the email and it went straight to customer service. I asked her to confirm my scheduled appointment for today and she told me that it had been cancelled and someone was supposed to reach out to me. I gave her a quick run down of my experience, she apologized and gave me another $30 credit. She said, when I called the first time to advised I moved, they changed my address but not my service area(branch?) she advised she will have the service area manager Josh D, call me within 24-48 hours. I reminded her, I have a baby here and I have been living with spiders and ants for over a month now at this new house. She said she will do her best to get him to call me hopefully by the end of that day. Well, today is 2 days after that, still no calls, texts or emails. I called back and received ok service on the phone, he pretended to schedule a service for tomorrow(because at this point, it’s a joke now) he said all he could do is to submit a form for management to call me within 24/48 hours. I thanked him for his help. I emailed back James and asked him why he offered his services to reach out to him if he had no intention of reaching out to me. Still waiting to hear from anyone.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Nov. 22nd, 2021

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Elly Vanegas Houston, TX

Very satisfied with the service and costumer service, highly recommend Thank you Chris for your professionalism and great service today, and thank you fir being friendly !!

4 years ago

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Gayle Solomon Dallas, TX

Aptive provided most excellent service today. The technician was knowledgeable and professional. He did a very good, taking time to address all the big issues.

4 years ago

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warren anthony Madridano Houston, TX

The Aptive Specialist named Cris H spent time and meticulously sprayed inside and outside my house,removed a bug nest in the back,and applied bug catcher inside my garage door.

4 years ago

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Edison Pedro Jacksonville, FL

The tech (Jared) was very knowledgeable and answered all my questions. He is very professional and yet have that friendly vibe. Aptive really works. Highly recommended.

4 years ago

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Cynthia Burris San Antonio, TX

The gentleman was extremely kind, respectful and professional. He used the shoe covers and wore a mask inside my residence. Very happy with the service received.

4 years ago

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Lauren Kost-Smith Schaumburg, IL

Aptive is convenient and easy pest control. I don’t even have to think about it, they just show up. Reno performed my service today and did a nice job. He was helpful and thorough.

4 years ago

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Beth Engel Trenton, MI

Joe and Billy were a big help. I have been using Aptive for a year almost 2 and I’m really pleased with their work. They even go beyond to check for bugs in the house.

4 years ago

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Angela D. Berkley, MA

I like Aptive due to promt, reliable and friendly service. Their customer service is excellent and flexible with appointments if my availability changes.

4 years ago

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Jeff Nist Massillon, OH

Luke did a great job. Went above and beyond by thoroughly treating all of the areas where he thought insects may try and enter. Also very friendly!!

4 years ago

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JT Norwalk, CA

Courteous and Kind. Trenton asked if we wanted him to spray any particular areas in that have been giving us issues both in and outside of our home. Extremely satisfied

4 years ago

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colorful painter Oxnard, CA

I’m very happy with Aptiv. They do thorough work and are efficient and friendly. My technician was cordial and listened to what my specific needs are, excellent work.

4 years ago

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Vernal Jackson San Diego, CA

Zack was my technician to he was knowledgeable about finding pest in unseen places. He applied the pesticides on the perimeter of my home and I am satisfied.

4 years ago