Name: Aptive Environmental
Rating: 4.2

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Diana Wilson Citrus Heights, CA

I always get great, personable and well trained technicians. My new tech, I believe his name was Daniel, was very helpful and I look forward to working with him in the future

4 years ago

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Zechariah Malone West Jordan, UT

The service if the technicians are great. There is not an issue at all with the work that the technicians do. However, The customer service of Aptive within their company is worse than I have ever seen. I cancelled my service over 8 months ago now, and yet my account is still active. They put a pause on it, but they only do that to ensure I am still a customer even though I am not getting billed. This can be a deceiving business tactic to show how many "customers" they have to appear to have when they really have less. I have contacted aptive over the phone many times to cancel and each time I am told an account representative who is able to cancel my account will call me back. I'm guessing you can figure out for yourself if they have ever returned my call. If you have such an "intuitive portal", add an option to email and account rep to allow your customers to truly cancel rather than holding onto their vacant account for a simple statistic.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Mar. 16th, 2021

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Daniel Crespo Lakeland, FL

Jordan B. did an excellent job, from explaining the extent of the job to performing the job itself. I’d like him to be the one that visits us for the services.

4 years ago

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Kent Symons San Diego, CA

Christian N. came and asked us what areas he needed to concentrate on treating. He then did a thorough and complete job efficiently. We appreciate his effort.

4 years ago

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Alireza Mallah Ashburn, VA

Eric is a very professional, passionate, accurate, and responsive. I requested his name to be our preferred person for services. We are yoru happy clients. Alireza Mallah

4 years ago

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Hiram Kemp Lakeland, FL

The service was great, Jordan did a great job. He answered our questions and provided helpful information that we could use going forward concerning pest control.

4 years ago Edited September 14, 2021

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Mia Tampa, FL

He was very intentive and made sure he took his time to complete the job.. he has been the best service tech I have had since I had my policy!!! I have never had a tech send me an summary of what service was done.. best tech ever....

4 years ago

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Beav Williams Plainfield, IN

Mat H serviced our house today in this super cold weather....He talked to me when he arrived and gave me a great summary before leaving. Super professional.

4 years ago

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Domingo Parrilla Torres Orlando, FL

Anthony Freddrick provided a great customer service. He when above and beyond to make sure my family and I where please and free of those un wanted insects. Thanks Anthony.

4 years ago

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Kathy Mantz Ballwin, MO

Every technician I’ve ever had has always been so knowledgeable and nice and helpful. Chad was no exception! Best of all, he eradicated the pesky ant issue! Thanks Chad!!!

4 years ago Edited September 14, 2021

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Joan ,

Kyle is very professional, friendly, considerate and he listens. Always does a good job.We really appreciate the great job he is doing. Keep up the good work Kyle

4 years ago

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Junice S Plainfield, IN

Rex L 7 service today was thorough and informative. He tackled the issues I wanted addressed plus ensuring cob webs and areas that needed sprayed were taken of.

4 years ago

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Caloway Salt Lake City, UT

Pretty good company that uses natural products to get rid of bugs. I had spiders in my house so they sprayed around my house and did some stuff on the inside to get rid of them. It worked and has lasted thus far.

4 years ago

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Jacquelyn Sinclair Houston, TX

I have been very happy with Aptive. Even during this pandemic their response to my pest needs is excellent. My technician, Jay K did a great job, today.

4 years ago

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Bob Jeffries Richmond, TX

Professional, detailed inspection application. Well trained and high marks for customer relations. Sal is a good listener and responsive to requests.

4 years ago

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Tammy Smith Indianapolis, IN

Service is always great and I have been pleased with their product. The technicians are always polite and friendly and Nathan J came out and did a good job.

4 years ago

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LaToya Willis Spring, TX

Charles was great. I'm deaf, and he was patient with me while I communicated what I needed to be done with the services. He made sure everything was completed. Thank you

4 years ago

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Val Chambon Indianapolis, IN

Don in Indy was great. Let me know he was here and how long the maintanance would take. Didn't even mind shouting over my barking dogs. Thanks Don!

4 years ago

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Virginia Arreguin Woodbridge, VA

My next door neighbor recommend Aptive and I was very impressed. Leslie was the person that came and he was very professional and a very delightful person.

4 years ago

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Shahin H. Centreville, VA

My one and only reason for calling pest control was to mitigate a mice situation. This was made crystal clear on the multi-phone calls with Adam from customer service prior to signing up for the program. The technician that arrived was not aware of this and said he thought he came to spray for bugs. My primary concern was not dealt with any level of professional expertise--needles to say, the technician didn't even have all the necessary gears to deal with a mice situation. The 5 traps that were placed on the property, I could have bought 6 of them on Amazon for $12. Additionally, even though the tech seemed like a nice guy, he was focused more on small talks that were completely irrelevant to the reason why he was here. I'm generally an easy going and polite person, so I found it challenging to try and get him back on track and divert his attention to the real problem. I found this service to be a waste of money.

4 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Tobias Sibley Fredericksburg, VA

Best experience I’ve had thus far. In the future please send this same rep back to my home! He was very knowledgeable and pleasant and really took pride in his work!

4 years ago

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Taylor Miley Sartell, MN

They notify and remind you of your appointment time/date and arrive promptly and get the job done. Joseph A did a wonderful thorough job with our last aptive appointment.

4 years ago

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Marius Lelutiu Braselton, GA

They are very unprofessional, I always had a bug issue even after revisits, it is a nightmare to try to cancel (a manager has to do it and are not available), extremely long wait times for customer service, novice technicians in a hurry to be in and out, they did not remove spider webs, wasp/bee nests, without being told to, I was charged and continued service after several attempts of cancellation, and their app is awful for communication. I was on hold for hours trying to cancel, being told that customer service cannot do it and a manager needs, which is not available. Told I would be called back to finish cancelling and was never called. Another service was performed, and I tried cancelling again. The service was awful with the tech sending an email stating he was done with his service before even arriving, then he was here for less than 5 minutes applying the pesticide, I asked for him to spray my basement and he speratically spot sprayed random areas that were not even a concern, I asked if he would hit the daylight walls, of which he stated he did, but did not. I asked him to go around the windows, and he it them with a spot of spray. This was very poor and unprofessional service. I received a call from collections saying I need to pay for my service and I stated that I tried to cancel to no avail and do not wish to continue my service and refuse to pay for that last awful service. They did not care and continued to send me letters, calls and texts (many) trying to collect. I called customer service several more times to try to cancel after holding for hours and finally received an email saying my account is "on hold" or "frozen", and they do not cancel accounts. I complained and stated that I tried to cancel and did not want the final service, and furthermore it was a terrible service. I finally gave up after continuing to receive texts and calls from their billing collections and said you can either wave my last service fee or send somebody with professionalism to reservice my house the right way. They told me that I need to pay first. I said since you refuse to waive the service and put me through these hours of wasted time trying to cancel, I will pay. I soon as I was done paying, they told me that I need to call back and cancel to no longer be charged! I am now back on their contract and my account is active again! What a nightmare!!!

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Maria Cabrera Houston, TX

I like having Aptive as my home pest control because the reply is immediately when I need a service. The technicians are very polite and do their job efficiently

4 years ago

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zainab iqbal Houston, TX

Great Service. The technician always explains me about all different kind of services he’s going to be doing today before starting and axing my permission before starting.

4 years ago

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William Davis Edmonds, WA

I called Aptive get an idea for ETA and Aptive associate was within ten minutes of ETA. I was notified when he arrived and informed of what was being done. Good service!

4 years ago

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Dana Cukr Carlsbad, CA

Our technician was amazing!!! Very through and friendly!! He found where the ants were coming from and took the time to explain!! LaCraigery is the BEST!!!

4 years ago

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Trudy Tarner Missouri City, TX

Ehiamen was so polite and he did a great job all around the windows and foundation. We really appreciate his work. Glad he is our serviceman for pest control.

4 years ago

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孙学胜Sunny Mercer Island, WA

This is the first time service from Aptive . Before they came , I have received several messages and phone call from the company. They came in time ,and very polite.

4 years ago

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Mike Power San Jose, CA

It is my strong recommendation that you do not do business with this company. First, they give you a huge discount to your first service, that really amounts to nothing. Because in my opinion they do nothing more in the first service then they do in the following services. Instead if you don't like their service and cancel, they charge that "discount" back to you. Well the discount is so huge that it is larger then your remaining payments. Second, in my opinion they don't actually spray your property. Why spend money on pest killing agents when you can spray water instead? They do offer a free follow up service. So in my opinion they spray water on your property and for most customers that is enough. Other customers like myself really don't notice a change in the pest population. So we call them out a second time and then, in my opinion, and then only do they spray the pesticide. I imagine they save a significant amount of cost with this approach. Third, they don't actually spray your property. Like the second except since the guy knows he is spraying water he doesn't put much effort into it. On my security cameras I have recorded them not spraying the property, skipping large sections, or flicking their spray wand as if that flick is going to provide effective coverage on the surface that is at least 12' away. Then they send you nice little invoice where they list out all the areas they covered. In my experience this invoice is a far cry from reality. I even negotiated with them using BBB, and when I removed all my negative reviews, they backed out of our arranged deal.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Reha Malik gill Gainesville, VA

Inconsistent service schedules. I wanted the inside of my Home treated but there seemed to be some problem with the equipment so the technician said he would come back. The service is not complete yet the notes say service completed

4 years ago

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Tanisha Watkins Ballwin, MO

I love that this company uses natural, non-toxic products. I haven’t seen a single insect since starting the services. They have a fair price and are worth every penny!

4 years ago

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MirandaHann Riverview, FL

Wyatt was very friendly and was happy to answer all my questions. He took the time to help me figure out what kind of pests were hanging out in our tree stump.

4 years ago

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Mike Noblesville, IN

I appreciate the multiple advance reminders, and how thorough the process is. John T was my service provider today, and he was professional, courteous, and helpful.

4 years ago

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lloyd d ,

Fernando did an Awesome job around the house. prior to starting he explained everything he was going to cover n where he was going to spray. KUDOS TO U BRO!

4 years ago

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Xander Barrera San Antonio, TX

Jaron (Jay) was great and Extremely professional very thorough and friendly great customer service. Hope Jay becomes our regular tech Quarterly The Barrera Family

4 years ago

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Lissa Houston, TX

Initial treatment 3.0. The technician 4.0. Treated only the carpeted areas of the inside of house. The target area: dog fleas. Outcome, remains to be experienced. Will reevaluate. The technician is personable. First contact. Looking forward for a 5/5 experience. Thank you.

4 years ago

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Dionne Cheeks Fredericksburg, VA

Aptive has taking care of some problem bugs and spider etc. for our home. They have been great working with us and answer any question we had. It’s been a good year for insect and spider free.

4 years ago

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Jamal Derakhshan St Louis, MO

The technician Michael W was extremely professional, kind and helpful. He went above and beyond to do a great job and even cheered me up out of a funk. Greatly appreciated.

4 years ago

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Honorio Veloz Ashburn, VA

Brittany J was our pest tech today. She was on time and communicated everything she was going to do. It was cold today and that didn’t stop her.. Good job!!!

4 years ago

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Rachel La Porte, TX

This is the worst ever company to deal with. Salesperson is misleading and unprofessional. He acted like a car Salesperson- very pushy and definitely a bad representation of the company . However I am not surprised at all because the back office/customer service is just as bad . Our 1st " free" pest control only took about 5 minutes. Then today we have our 1st quarterly extermination it was quick as usual plus technician left the gate open . I left my dogs out in the backyard and within 15 minutes, my t cup yorkie went missing. I have the whole neighborhood looking for her. It was cold out and getting dark, we finally found her about 5 houses down from me . This is again the 3rd bad experiences from Aptive

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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JP Gola Ashburn, VA

Very good service by the technician. He knocked the door when he arrived and checked if I have any questions and proceeded with the service. Very satisfied.

5 years ago

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Heather Donovan Deer Park, TX

Herbert did a great job. The last technician that came out didn’t clean the eaves and bugs and Herbert did it this time. Thanks for the great service!

5 years ago

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BFrost50 ,

Technician was here this morning for all of 5 minutes. He did not spray for wasps (there's clearly a nest above the garage) nor did he "inspect eaves and exterior windows for wasp nests, spider webs, and spider egg sacs, removed any harborage or nest activity found on the front, back, and sides of home" as stated in the Technician Notes. Also...when he sprayed the garage, he sprayed the items in the garage (refrigerator, chest freezer, storage chest, etc.) as if they were the brick exterior of the home. There was more treatment solution on the sides and front of these things than there was on the ground. I had to wipe everything down afterwards.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Joe Palm Harbor, FL

My Tech was very informative,caring and thorough with the process. We're new customers and look forward to a long, safe relationship! Great Employee! Thanks Joe

5 years ago

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Kelly Spring, TX

I do not even want to give a star for this company. I have never had so much trouble communicating with a company before. They never answer their phones, they say they will call back but you have to call again and sit on hold AGAIN to speak with someone, their app is conveniently ALWAYS down, I ask every appointment to not come at a certain time and they somehow always come at that time and mark it as a missed appointment (happened twice out of four services), I have had to have them come back out to spray again twice (again out of four services), they say there is not a cancellation fee but want to charge me 249 to cancel because of a promotion they ran? Overall I am not happy with this company and I’m being forced to use them again for my last service so I can be charged 92 dollars instead of 249. I DO NOT RECOMMEND Aptive. The ONLY good thing about this company is their kind techs since I have met so many with their reservices....

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Nicole E Hebert League City, TX

Horrible experience. He never asked me if I was having problems with the inside of my house. Came and sprayed front yard ONLY for $140. Then, when I called the office to ask why he didn't come in, they called him and he LIED and said he would call me in a few minutes to set up a time later today so he could finish the job. He never called back. I am very unhappy with this company. You should make it a POINT to ASK your customers when you call for the 30 minutes window if there are any other issues. And, you should let the costumer what you are going to do on the visit. Not just show up for 5 min. and leave. That way, if the customer is having any other issues, you could address them during that visit.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Mr. Howard ,

In May-2020, I agree to the services with trust and expectations of Active being experts at their job. It is now November-2020 and I have not seen a decrease in pests as promised. I called into customer service to express these concerns and to request a cancellation of their services. The representative/customer experience personnel became rude after hear the complaint saying in a condescending tone, "well how come you never called before?" After going back and forth for about 5 minutes, I asked again for the services to be cancelled. The agent continued to offer alternatives for the services to be performed again. Expressed my confusion as to how repeating the service would make a difference in results. The agent abruptly stated, "you have to give the time to work", rudely cutting me off. These services started in MAY... again, it's now NOVEMBER, how much longer do I wait for results?? That's poor services and I am not getting the experiences I was promised. I shouldn't have to pay for something I am not getting! I kindly asked for a manger, supervisor, or even corporate. The agent mentioned that she's the person who handles these types of situations and could not give my any contacts for corporate. Again... Poor! I am not happy about this. Even if I do not get my refund as requested, I want people to know about my experience here.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Cheri Jackson Puyallup, WA

Thank you for providing the recent service. I'm disappointed though because I've asked in the past that rodent boxes be placed on the sides of our house. I'm not blaming the technician, but I hope the company will provide those boxes prior to the next quarterly treatment.

5 years ago

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Walter Knowles Vienna, VA

Alfred M is an outstanding ambassador for your company. He is friendly and knowledgeable and thoroughly professional. He is an Asset for your organization!

5 years ago