Name: Aptive Environmental
Rating: 4.7

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Jennifer Marco Monroeville, PA

Dante M was an excellent service tech during their visit today. I had questions that Dante was able to answer, and I really appreciated his attention to my concerns.

3 years ago

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Rebecca D Mount Pleasant, MI

Aptive comes through for me time and time again. Kenneth L and Devonte are exceptional. Truly an asset to Aptive. Very knowledgeable and honest. Great customer service.

3 years ago Edited July 15, 2022

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Dyan Kirkland Rosemount, MN

Poor communication!!!! A service pro came to my home on 6/25/21 and left without finishing the job. I tried calling the local office to see if there was a problem and to have him finish. ALL I GET WHEN I CALL IS CALIFORNIA, NY, TX!! The responder says they will let the local Edina, MN office to call me. AFTER DAYS OF WAITING and multiple phone calls to the basic 800 number (the ONLY number you can reach) I finally called BBB. I would think that such a call and report would spur on this company. They have not responded. They don't care. They billed me $130. on my credit card. I have had Aptiv for about three years. Ever since covid, they service has gone down hill. The most disgusting is not being able to talk to the local manager to address what we were trying to achieve in my back yard. All they had to do was call me. Ugh!! Terrible management.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 16th, 2021

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Justin Derisley Bloomfield Hills, MI

Conor L. Was amazing. I live in the woods and have a spider problem. Conor went the extra mile and swept the cobwebs off the windows and did a great job. Thank you Conor.

3 years ago

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Tammie Gonzalez Concord, CA

Jonathon did a great job. Notified me when he would be arriving When he arrived asked about area and any concerns After service made me aware of areas and how to avoid treated areas. Thanks Tammie G

3 years ago

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Michael Sharp Fuquay-Varina, NC

Edit: When I told the representative that reached out to retain my business that the company's service was poor, they respond with "Don't know where you got that info. You should probably do more research", followed by links to ranking websites. Link to transcript below. No thanks Aptive for the crappy service, but much thanks for the laugh. https://photos.app.goo.gl/CAbpgKeZzQgrffwF9 Original: Company is either entirely a scam, or, my guess, is that their technicians are all contractors and their management, incentive structure, or something like is completely inadequate. A polite and seemingly knowledgeable salesman knocked on my door offering a steep discount on indoor and outdoor pest control services. Environmentally friendly, safe for pets and kids, etc. He said they were in the neighborhood servicing other homes and they wanted to fill the remaining slots for the day, hence the discounts. I agreed, trying not to overthink it, and set up an appointment for a few hours later. Shortly before the time, a technician called and advised that he was down from Richmond, VA helping service the area, and that he had run into a ditch because he wasn't used to the roads. Sounded a bit odd but hey, things happen. No big deal. Received a call the next day to reschedule for the next week. Shortly before the second, first appointment. I get a text message from a technician saying that they would not be able to make the appointment due to 'medical emergencies'... Right. When you sign up, the company requires you to sign a contract for one or two years of service, and if you cancel you must pay a penalty of several hundreds of dollars. In the fine print of the service agreement though, it states that you may cancel within three days of signing up with no cost or penalty. I called the office in Cary. Despite a long hold time, I was able to cancel without any hassle, despite being outside the three day window. The representative I spoke to was quick and professional at least. Shortly after I began receiving text messages from their retention department offering deals to stay on board. It's clear the focus of this company is selling, not service.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 16th, 2021

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Ruth Fortune Pleasant Hill, CA

Great service...Basir was the best...knowlegable, thorough, informative, detailed, pleasant...we would like him to do our quarterly servicing. Thank you

3 years ago

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epic arcade Noblesville, IN

Jeremy Southerland did an outstanding job, great customer service. Highly recommend Active control the insects and spiders that invade your home and yard!

3 years ago

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Kendra North Ridgeville, OH

My initial service provider was not a 5 star experience. Customer service contact provided a "do over" and Michael rectified the situation with skill and professionalism.

3 years ago

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Tiana D Capitol Heights, MD

I had the pleasure of having Service Pro Nicholas come and service my home. He was very knowledgeable and a respectful person. I’m very please with my service. -Tiana D

3 years ago

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Denise Bridgewater, NJ

At this time I cannot make much of a recommendation. I still have not received a copy of my contract which I was told would happen. The service technician arrived at 4:13, began spraying at 4:20 and was back in his truck at 4:30. Not even half of the solution in his tank was sprayed onto my property. I will see if anything happens!

3 years ago

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Scott S TX

How good your service is depends on who they send out. Overall the techs are friendly and do an adequate job. I did call once for reservice and they came back out in a week. The problem with Aptive is that they sell you on a quarterly service which means one treatment every 90 days. But they do not stick to the quarterly treatment. They schedule your appointment every 60 days. I have had to call and cancel and reschedule every time. They say they will correct it and they do not. So basically over the one year contract they will charge you for an extra 2 visits. Which if you needed them to come out in 60 days then that visit should be free. Its basically a revisit that if you needed is covered at no cost. So they are just ripping me off and I cancelled after my contract expired.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Jul. 4th, 2021

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Melody Timmerman Warren, MI

Well...my experience was ok so I referred them...now am curious if the service we got was just watered down insect killer stuff. I referred them to a few different people and one couple has now had to call them FOUR times as Aptive were NO SHOWS. Never contacted the customer or anything!! We are suppose to have a treatment this Saturday but beware. I am a bit concerned about how this company may be a scam. FOUR times? Come on...I am so embarrassed I referred them now...I leave them messages and they say they will call me back and they don't. I call again and ask to speak to management and they say management will contact me and they do not. I am not normally a skeptic but red flags making me think its a scam. Buyer beware.

3 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Jul. 4th, 2021

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Apache Rose Canoga Park, CA

Great customer service, the guys were very polite and knowledgeable they didn’t mind walking me through the steps they were taking to solve my big problem.

3 years ago

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Mike Parsons MI

Devonte worked with us on arrival time and was very accommodating… He took his time and was very thorough… We appreciate the good service and professionalism provided!

3 years ago Edited May 6, 2022

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Cindy R. New Baltimore, MI

I appreciated the service level of Jared and Quanzell. They were kind and professional and Quanzell even sent me a text after he was finished. VERY good service!

3 years ago

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Charlotte Pardue FL

Justin J. was so professional and thorough! We appreciate the service and the product! It works well! Keeps us and our fury friends safe! Charlotte P.

3 years ago

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Ruth Rugoff Dobbs Ferry, NY

I've found that Aptive is extremely thorough and efficient - their technicians are excellent, as well as their customer service, and I'm so grateful I found them!

3 years ago

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Gina Valle Piscataway, NJ

Steven W. was great. He asked what I wanted done and did the job thoroughly, once completed he gave a full explanation of what was done. Very friendly and professional..

3 years ago

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Terri Mineman Swansea, IL

My sister happened to show up while the techs were applying the chemicals and it appeared to her that one tech was spraying into the air and didn’t care where and the other was swatting a brush around. They were getting ready to leave and did more when they saw her. After my special rates are over I’ll most likely cancel due to this.

3 years ago

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Davida Crozier Frisco, TX

Aptive Pest Control misrepresented their service(s) to me. I was informed that the first treatment would be incredibly cheap and was led to believe that the subsequent treatments were the same price. When the salesman was quizzed about this he did allow that the subsequent treatments would be at a higher rate. I explained that I was willing to give this a try for a couple of treatments. Nothing was stated at that time about a year long contract or that I would have to pay over $230 to terminate the contract if I wanted out. Now that I have cancelled the contract, Aptive is coming after me for the $230 cancellation fee.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Apr. 28th, 2021

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Gary Logan Deer Park, TX

Only did the front yard, not the back yard and not the side yard. He did try to ring the door bell and did a light knock on the front door. Did not try the back door or say anything , we were in the back yard. It seems we are being charged for full service when we only got partial service. When you set appointment you need to give a time you are going to be there, so people can be sure that you have full access to everything.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Apr. 28th, 2021

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John Moore O'Fallon, IL

Link to reward technician who serviced my account did not work. Nor do I have his name. There were two of them. Regardless, both should merit the $5 bonus.

3 years ago Edited September 14, 2021

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Dawn ,

I would highly recommend Aptive for any type of pest control. Service Tech, John W is great to work with and listens and addresses any concerns you may have.

3 years ago

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John Blough Seattle, WA

Each time Aptive visits our house for a quarterly service call, each person has been very friendly, and respectful. This is a good service. Thank You

3 years ago

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Daniel Evans Waukesha, WI

Beware of their sales tactics. They represented that they performed a service to treat for Asian beetles and stink bugs. Signed an agreement with them in August 2020. after initial service and first quarterly service, requested a reservice in October for asain beetles and stink bugs. Were informed at that time during the service that the best time to treat for them would be early spring. Our bug issue has gotten worse and when contacting in march 2021 for reservice to address, we were informed that this was a service they do not provide. Aptive was able to comment that they would be able to "train or inform" their local sales team that this is service they dont perform. However, as the customer is am out all the money that was invested in treatments based on their commitment to treat. Would stay far away from this company.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Apr. 28th, 2021

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Susan J. Brownsburg, IN

We love our service with Aptive. Matt H. was here this morning, and did an outstanding job explaining everything before & after our treatment service!

3 years ago

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Kuting Apacible Houston, TX

He was here on time. Courteous and very respectful. No comments yet about the new product he used. Thankful & happy for the free service Aptive offered me.

3 years ago

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David S Seffner, FL

Tech did a great job on getting to all needed areas on the exterior of the house. Expect to see great results after the treatment. Communication with the Tech was great.

3 years ago

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LouAnn Reed Marthasville, MO

The technicians were extremely nice and professional. My appt time was for 2 pm and they were here at 9:30 am. I would have liked to be informed when they were leaving. It didn't seem like they were here for more than 15 minutes.

3 years ago

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Chitr Philadelphia, PA

Today on Friday 3/19/2021 1.25 pm I have called to schedule a service for ant problems. We have been in contract with Aptive for over 2years. Today Apitive representative named Dan (who described himself as account manager ) was very disrespectful with me while I requested that send an experienced pest control specialist becuase I have a 7-month-old baby. He was rude and said that "We are not going to spray on your baby". I said to him that not the nice way to talk about the baby he was defensive and rude. it appears that he does not know how to be respectful to the person with an accent as well as with a female customer.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Apr. 28th, 2021

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Russ.Shelly Landry Minneapolis, MN

I would never recommend this company. We have had them for nearly one year. We hired them specifically for spiders in and around our home and for voles in our yard. They assured us that they could take care of both situations for us. After nearly one year, the spiders are no better and the voles are worse. The vole damage in our yard is so severe now that we need to have a landscaper repair it. We are in the process of requesting a refund for the last several treatments but unfortunately we are learning how rude and unhelpful their customer service is as well. We have been told several different stories of how to get a refund and have been told several times that we will get a call back from a supervisor. No call back has happened. This company has taken a lot of our money but has not delivered an effective service. I advise you to look elsewhere.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Apr. 28th, 2021

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Ed Mullen Valrico, FL

I'm just curious but are they not supposed to do the inside of the garage? If so then it was not done. Other than that Justin did an excellent job. Very nice a courteous.

3 years ago

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Ali ,

Michael was here bright and early. He had a problem with his equipment. He left and returned promptly. He was efficient, thorough and friendly. Thank you, Michael.

3 years ago

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Theresa (Tess) Gempesaw Ramos Seattle, WA

We waited for a phone call to let us know he is arriving. We have a deck that seriously need treating bcoz it is where we have the most disturbing spiders. The only access is through our living room. He left without treating it. I don't feel he completed the work when he left. i hate to pay $136 for work that is not completed.

3 years ago

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Bonae VonHeeder Boerne, TX

It was great. Jaron G. was the technician and did a fantastic job. I tried to give him feedback so he could get his bonus but the link would not work.

3 years ago Edited September 14, 2021

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Monish Sarkar Herndon, VA

Kevin was outstanding and very helpful. He went out of his way to help out with some creepy crawler stuff we had to deal with. Very polite and delighted to have him.

3 years ago

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Chris Shafer San Antonio, TX

Professional, very polite employees!! I also like the pre and post notifications from the company and the quick response when contacting you by phone.

3 years ago

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Murat Haner Sarasota, FL

This guy treated the house much better than the previous ones. He did not rush at all and did a very thorough job. I would prefer him to do the scheduled visits from now on.

3 years ago

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mario woodberry Woodbridge, VA

Carlos is always communicates with you and is informative and attentive to the service needed. He has great customer service skills and shows respect for customers home.

3 years ago

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Richard La Cour Friendswood, TX

Aptive is timely and professional. We discussed the need for additional treatment inside should we need it! He provided the safety details for pets and plant!

3 years ago

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Douglas S. Le Grand ,

I had to complain about the service one time, no questions asked, they sent out more experienced technician and performed a professional and though job. Thanks

3 years ago

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TK Daniels Sacramento, CA

Aptive is awesome and their technicians are amazing. The technicians that placed the mouse traps were patient, thorough, and friendly. Thank you so much!!!

3 years ago

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Robert Cloe Chula Vista, CA

Edoardo and his assistant did a very thorough job at my home. I appreciate them removing the spider webs around the eves and spraying my landscape area for Afids. Top notch.

3 years ago

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Diana Wilson Citrus Heights, CA

I always get great, personable and well trained technicians. My new tech, I believe his name was Daniel, was very helpful and I look forward to working with him in the future

3 years ago

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Zechariah Malone West Jordan, UT

The service if the technicians are great. There is not an issue at all with the work that the technicians do. However, The customer service of Aptive within their company is worse than I have ever seen. I cancelled my service over 8 months ago now, and yet my account is still active. They put a pause on it, but they only do that to ensure I am still a customer even though I am not getting billed. This can be a deceiving business tactic to show how many "customers" they have to appear to have when they really have less. I have contacted aptive over the phone many times to cancel and each time I am told an account representative who is able to cancel my account will call me back. I'm guessing you can figure out for yourself if they have ever returned my call. If you have such an "intuitive portal", add an option to email and account rep to allow your customers to truly cancel rather than holding onto their vacant account for a simple statistic.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Mar. 16th, 2021

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Daniel Crespo Lakeland, FL

Jordan B. did an excellent job, from explaining the extent of the job to performing the job itself. I’d like him to be the one that visits us for the services.

3 years ago

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Kent Symons San Diego, CA

Christian N. came and asked us what areas he needed to concentrate on treating. He then did a thorough and complete job efficiently. We appreciate his effort.

3 years ago

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Alireza Mallah Ashburn, VA

Eric is a very professional, passionate, accurate, and responsive. I requested his name to be our preferred person for services. We are yoru happy clients. Alireza Mallah

3 years ago

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Hiram Kemp Lakeland, FL

The service was great, Jordan did a great job. He answered our questions and provided helpful information that we could use going forward concerning pest control.

3 years ago Edited September 14, 2021