Name: Aptive Environmental
Rating: 2.5

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Rosario Morales San Antonio, TX

I had a service call completed by Lance B. He was very informative, thorough, and professional. He called prior to arriving, and we were very satisfied with the work.

5 years ago

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Jesca Hdz Houston, TX

My husband called to cancel services in May and the person on their end didn't even out notes in the system to cancel us out. Just to be informed that we are being charge because they said they sent someone out to our home without our consent and trespassed into our backyard. Some called today asking for a cc expiration number and for payment. In the end after my husband explained everything the lady whom stated she was a manager said she couldn't wave the fee. Not only could she not help us, but she sounded loopy like she was on drugs. She was slurring her speech and stated that she would send the bill to collection and hung up on my husband. I will never recommend this company. The guys don't spray all over and they don't clean the webs like they are supposed too. We are calling BBB.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Daniel C Plano, TX

We signed on with them for almost 9 months. We gave them a fair chance to get rid of our pet problems. They sold a good deal, but did not wear proper face masks or social distancing (I signed on in March of 2020). They billed the amount they quoted us, and during the times they said. No issues on billing so far, but that might change as I am on the phone with them to cancel right now. We know they showed up once to our house during the 4 times scheduled. This was during the pandemic so our house had someone at it 24/7 and no one showed up but when we complained we were seeing ant mounds (we did not see those with ABC pest control). The did not treat the property saying they do not cover mice, snakes, or chiggers. I was told they did when we signed on to the contract. I had planned to tough it out for the year to try them out. HOWEVER, I cannot deal with inaction and lies from a company charging me money.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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AdriplaysRoblox 5555 Congers, NY

Very accommodating. I had a few questions and wanted to get more services done and can happily say everything was done that I asked. Thank you so much for all you did.

5 years ago

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Chris San Antonio, TX

I am very upset with Aptive again. I am paying for service that is only done half way. This is the second time the technician didn't do what was asked. I called and asked to be given a 30 min heads up, didn't happen. I asked to have the webbing cleared out in the garage, not done. I asked to have the traps replaced in the garage, not done. I asked the service department to put it in the notes so that the tech would know what to do. I am considering canceling this service because I do not enjoy paying for half the work. The tech didn't even let us know that he was done with the servicing. This is very frustrating and this isn't the first time. I am close to giving 1 star on Google reviews next.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 14th, 2020

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P Baltz Antelope, CA

I’m very satisfied with the service . The other service guy did the inside was very respectful, wear mask , gloves and especially shoe covers. Thank you

5 years ago

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Denise M Kansas City, MO

My service professional today, Bryce Borden went above and beyond to eradicate a wasp issue we were having above our deck. What a great young man! Denise M

5 years ago

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John Avendano Lawrenceville, GA

ALERT/WARNING to anyone: I had my last service last week and unfortunately the technician who performed the service stole my watch from my night stand. Is is very unfortunate that you cannot trust a person from a company for 10 minutes while they walk around your house (I was not able to follow him all the time). Stealing is not fun for anyone specially when you call in more than 5 times to ask to set a record and talk to a manager and you get various set of answers. The manager finally (very professional) called me 3 business days later to ask me about the incident. Still up until today no clear answer on what will happen or how are they going to respond to this incident. I can go on an on.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 14th, 2020

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Charlie Gould Oceanside, CA

Tech noted ant mounds extruding under the garage door and alerted accordingly. I was able to treat the inside garage as needed, thanks to his awareness and action.

5 years ago

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KMP Bellevue, WA

recent technician did very poor job. I request to take a look into crawl space . at first he hesitate to go into crawl space to check rodent activity. I have told him there is rodent activity and prior all technician went to crawl space plus they put trap as well this guy did go down in crawl space and he did not look closely .i told him there few trap place to catch rodent did you see anything. he replied there is no trap the after he gone I took a look and i see trap is there I also told him to check any potential in and out way of rodent around house and he replied he have to cover another 20 house so he have to go after this. he did not for check any tunnel or possible hole around house. very very dissatisfied this time

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 14th, 2020

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Mae Natividad Anaheim, CA

Requested a preferred tech per recommendation by a friend during sign ing up with representative, Tanner. Sent another tech intead after being reassured by Tanner. Notified Aptive regarding the situation, and said since it wasn’t noted by Tanner they sent whom ever, bad business practice. Pls send the requested preferred tech as discussed during signing up or will cancel.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 14th, 2020

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Paul Burbank, CA

I am very very happy with Aptive, we had a small miscommunication and Aptive did more than was necessary to remedy the issue. I highly recommend their service.

5 years ago

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Steve R Bellevue, WA

Devin was great to work with. He listened to my concerns, walked the property with me and explained how he was going to address it. Thank you Steve R

5 years ago

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Charlotte Dragoo St. Petersburg, FL

Neil did a excellent Job. He really went above the service we've ever had in the past with other companies. I would recommend your services to all my friends and family.

5 years ago

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dmorse5 Vacaville, CA

Seemed fine, the only thing I would ask is that next time he closes the gates as he walks around the property. Those gates are closed for a reason, to keep the dogs in the yard. If they were closed to start, they should be the same way when he exits.

5 years ago

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Al Swanson San Diego, CA

The service tech. did a very through job both inside and outside. We have been fighting ants in almost every room. He sprayed the baseboards inside the entire house.

5 years ago

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Katrina Cobo , CA

Was going to cancel my contract until today. Technician DAN is a great asset to your company. He explained what his service was, what chemicals and why. What my responsibility is, if I want to get rid of fleas especially. Was thorough and quick while doing an excellent job. I will stay with Aptive as long as Dan is my tech.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Maria Burr Chula Vista, CA

The person who came ( I belive his name is Julio) went above and beyond and performed a job well done, and took the time to explain in detail what he was going to do

5 years ago

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JP Austin, TX

Chris did an outstanding job. He is a courteous and knowledgeable technician. He took the time to explain a few of the traps set by the previous technician.

5 years ago

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J Chung Arlington, WA

The technician that came out today went over my contract with me and was able to answer all my questions. I feel comfortable with my decision to hire Aptive.

5 years ago

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Roger Hwang Reston, VA

After the technician finished he should let the owner know that he finished the work and what he did today. We can give the check to him too but he just left without letting us know.

5 years ago

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Natasha R. Hamilton San Antonio, TX

The people that come out to service the house are great. The people in the call center could not care less. The website never lets me review the technician to give them the $5 bonus which is annoying, but it will let me review the main business. That's suspicious and takes off another star. Overall technicians are great, everything else is meh

5 years ago

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Katherine Ortiz Centreville, VA

He took the time to investigate where the hive of yellow jackets were and dig into the ground and got it! Hopefully now the wasps would leave!! Thanks for your help!

5 years ago

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Alexander San Antonio, TX

John and team did a wonderful job servicing my property. Dressed in PPE clothing before they went inside and their care was comprehensive and efficient! Thank you

5 years ago

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Blanky ,

Myles did a great job today!!! He was patient and kind! And did all the areas that needed to be treated!! Thanks Myles! Hope to see you next time!!! 😊

5 years ago

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Torrei W. Kent, WA

On 2020-09-25 at 12:06 PM PDT I received an email with the subject "Completed Service" from the technician. I have full surveillance on my property and I can assure that my property was not serviced. Shortly after around I received another email at 3:24 PM PDT with a charge for the quarterly service. This was very disappointing to be lied to about a service I did not receive but also being charged for it. I have already called and lodged a complaint but wanted to also wanted to share my experience of my 1st quarterly service as a new first time 2 year contract Aptive customer. I am very disappointed and will require any tech who services my address to request permission before any work is performed so that I can be certain I'm getting the service I am paying for.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Ben Perry Redmond, WA

Your marketing team spends more time trying to get me to recommend you to my friends and neighbors, than your engineers spend servicing my home, and more than your customer service team spends checking in with me to see how my pest situation is. Spend more time on the service and less time on the marketing and I’ll be much more likely to recommend you.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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KenJ ,

Quick, easy, convenient sign up process. However, the technician that arrived today did not seem knowledgeable or was very forthcoming about exactly what he was doing or how it was going to help. A big spider remains in plain sight outside on the sliding door I sit next to, so I question how thorough he was during the service.

5 years ago

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Blake Kuver Redmond, WA

Having major issue getting any servicing between major servicing...was supposed to get a follow up major service within a month of the first service...nope. Scheduled multiple follow ups to have bait traps checked and refilled - got one of those since July. Not once have there been any communication as to why I am not getting the follow up service that I was told I would get.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Elizabeth Holt Bellevue, WA

Although I had to have return service the follow up technician did a great job. Thank you for backing up your word on providing the best customer service.

5 years ago

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Stephanie Lamour Fair Oaks, CA

Dan was a pleasure to work with. He took the time to explain in details the billing and the service I was going to receive.... very happy with the service I received today.

5 years ago

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aeb Union City, CA

Review is for technician only. Very satisfied with level of service from tech on 9/21/20. Friendly, helpful, and on time. Not satisfied with Aptive as a company.

5 years ago

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Jim Winslow Jr Granite City, IL

Michael was extremely helpful when he came out to perform the service. He answered all questions and explained everything in great detail. Very polite and professional.

5 years ago

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Shay916 Elk Grove, CA

Very informative technicians. Asked all the right questions and wanted to know what are main concerns were. Respectful, hard working, efficient! So glad we chose aptive!

5 years ago

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Heather Wybrow Salt Lake City, UT

I was convinced to move to Aptive from Terminex with the promise that their product would do at least as good of a job and was better for the environment. I had been with Terminex for three years and never had any spider issues - I was always pleased with the outcome. Immediately after switching, not only do I have spiders inside, but I have webs everywhere outside, which I never had before. I have had two full services with them, and still awful. They claim they do an even better job due to sweeping eves, however, this is not the case. I have been emailing them via their app for weeks, with not one response. I have sent five emails including two to the branch manager listed. Not a peep, which is why I have moved on to submit reviews. I am furious that I am stuck with this company for a year. DO NOT SWITCH - it is not worth saving $15 per quarter.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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David Heilich St Louis, MO

Disappointed so far. We had issues with a prior technician not doing a good job, then the last guy was great but this guy wouldn't come in the house. As long as he/she is wearing a mask we should we receive the service we were told we would get and have paid for, otherwise the costs needs to be discounted. When the sale guy came to our home we were moving in and he just kept badgering us until we signed up. In hindsight, we are very disappointed and I should have just told him to leave and walked away.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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shawn symonds Elk Grove, CA

Tech did a great job. Good communication. Was reminded several times about my appointment and even had a 30 min reminder. Worked around our busy household.

5 years ago

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Sdcustomer San Diego, CA

Alexander serviced my home. He was excellent friendly, took the time to go through the perimeter of my house. He was very professional.Amazing service

5 years ago

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A. Hunter ,

I have been using Aptive for 18 months, the service is very good and worth the $$. I need to check for an indoor spray r/t some spiders being seen in the house

5 years ago

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Freddy Hubbard San Antonio, TX

The primary technician that cane to my home was well informed. The technician that done the job, left without consulting with me if I were pleased. He did not do what the primary technician and I agreed to. I tried to stop him when he left and he drove off. I want him to return upon a day of my choosing and time. He must complete the work or cancel the contract

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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KW Studio City, CA

I wish I could give zero star on here. I search google for best local pest control company, Aptive showed up. I called while checking yelp review, seeing some bad review on here but the sale rep. insisted that Yelp reviews were filtered and asked me to check bestcompany.com, which showed a lot of good reviews. I clearly stated that my 3 stories house is sitting on an upslope, the tech. has to come inside my house to spray the side (bugs) and backyard (rats) which is 40 feet above the street level. I set up for initial service on a Monday 10am to 12 noon, follow up service in a month and then quarterly thereafter. When I provided with my credit card info., she said the $50 discount only apply to bank account debit so I have to provide my bank routing and account number. Big mistake here as it’s much more difficult to dispute a payment, don’t fall for that trap. I was told the tech. will call or text me 30 mins. prior to service. I got a email confirmation the day after my order. On Monday, I called around 11:15 just to make sure, only to be told they have already showed up earlier and sprayed the front of my house. I was furious and insisted they come back for the service. After putting me on hold for 30 mins. the rep. told me that the branch manager Taylor will call me as soon as we hang up. He never call me, only got the same old text for my service and a email that I was billed for the service. I was so confused until those techs. showed up again after 12 noon. David was holding a mop pole and Omar did all the talking with serious attitude problem. Informed me that they showed up at 9am, rang door bell with no answer, did the front and left. They only go by the route provided from 8am to 8pm and blamed the scheduler for my 10-12 app. and I should be happy that they showed up at 9am. I told them they need to treat the rats at my backyard and Omar just brushed it off by telling me they don’t have the supplies in their van to treat rats. I just told them to leave. I checked my security camera, it showed that they pulled up around 8:50am, Omar pressed my doorbell only once which I didn’t hear. David just stood there with the mop pole and his phone, cleaned a little around my garage and front door. Omar sprayed a little at the front. This was 5 mins. and they sat in the van for 5 mins. and left at 9am. The way this company conducts their business and the way they treat customers is a disgrace. Now I know why they are getting so many bad reviews on here and should have trusted Yelp. It could be just the Los Angeles location but you are taking a big chance dealing with this company. This is a long statement but I need to get my points across to help prevent more victims falling for this scam.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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B Kirtz Sacramento, CA

Positive service interaction, Staff providing services have been professional and courteous and on time. I appreciate the text and phone call reminders.

5 years ago Edited September 14, 2021

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anicllan santillan San Antonio, TX

My salesman promised my entire yard, front and back, would be treated every time they would come out after I explained to him that I have a big issue with ants in my entire yard. Our service man told us he would only spot treat. I still have a huge ant problem in my front and back yard, and I was completely mislead. I would have never entered a contract if I was informed that my entire yard would not be treated during each of my services. What exactly am I paying for if product is not being used in my yard, where I have the biggest issue? The salesman was completely misleading, and the service man did not help when we asked him about treating our yard. As of now, I feel so uneasy about your company and about the fact that I am in a contract based on misleading information I was provided. I spoke to Jarrod, a very helpful man in customer service, and he set up a free service on Wednesday with notes asking them to treat my yard as promised.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Misty McClung Fort Lauderdale, FL

Corey was great. Very honest, he has only been on the job 3 weeks so he was unable.to answer my questions. If he didn't know he said so. He helped me when he could. When he becomes an expert he will be the best technician

5 years ago

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Ian Whiting Tacoma, WA

Great customer service. Timely, effective and efficient. Did a few extra things and are always available between scheduled appointments if necessary for know charge

5 years ago

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Kim Berger Oceanside, CA

Excellent service. Jonathan and Chris were professional courteous and thorough. They asked for our input and concerns and provided the appropriate treatment. Thank you.

5 years ago Edited September 14, 2021

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Dana Zuto Englishtown, NJ

I was very happy with Aptive and our technician Patrick B was very professional. I especially liked how he swept clear any spider webs outside the house.

5 years ago

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Antonio Crispin M Concepcion Chula Vista, CA

So far so good. The technician (Ricardo) is very knowledgeable and very respectful. He is great. I wish to have him back to service my house again. Excellent job Ricardo!

5 years ago

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Laura Wilson O'Fallon, MO

David S was very professional and knowledgeable! He was through and really helped to determine the best solution for what we had going on. Thanks David!

5 years ago

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Radu Pequannock, NJ

The service provided today by Miguel A O from Aptive was very professional, detail oriented and complete. He did a good job by answering all my questions. Thank you Miguel

5 years ago