Name: Aptive Environmental
Rating: 4.2

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Chandler Westmoreland Houston, TX

The Technician was cordial and explained clearly what he would do to address my specific concerns with the ant issues in my yard and leading to my garage. Evaluation, whether treatment was successful will have to be determined. Planning visitors for the holiday and using the back yard for activities.

5 years ago

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Nora New Braunfels, TX

I want to thank Kyle M for taking the time to make sure all the bug problems were addressed... also, nice disposition and willing to do all possible to do a thorough job. Thanks, again

5 years ago

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KELLY H ROTH Woodbridge, VA

Mr S was very polite & respectful in our home while performing services.. he has s great personality. The only reason why I rated it 4 stars as our appointment was in the morning & noone showed up so we had to call but they were able to still do the services that day

5 years ago

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Shelia Kreysler San Diego, CA

my tech Joshua w. with his assistant kyle were the best. rang the doorbell, introduced themselves and asked if there were any problem areas. Very polite and nice. Job was very thorough and well done

5 years ago

Reply from Aptive Environmental

Thanks, Shelia!

Jan. 22nd, 2020

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Susan Gainesville, VA

Qusay S was our Aptive serviceman today. He was the best one yet! A great communicator, extremely knowledgeable, careful of property and had a friendly personality. Qusay renewed my trust in the Aptive company.

5 years ago

Reply from Aptive Environmental

So glad to hear this, Susan! Please let us know if there is anything else we can do for you!

Jan. 22nd, 2020

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Don B. Chesterfield, MO

Aptive Environmental has been a great company to treat our house for pests. Professional, friendly employees. Deante R was the most recent employee to take care of our treatment, great job, well done.

5 years ago

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N. Isaac Suisun, CA

Kyle is always patient with me, providing 100% great customer service. He has tools on hand and is forward thinking. He collaborates and gives the exact tools and services my home needs. I appreciate his good service.

5 years ago

Reply from Aptive Environmental

Thanks for the feedback!

Dec. 19th, 2019

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Colette Thomas Westerville, OH

I am always pleased with their service and the technicians are always polite and friendly. Thank you to Allen W for coming out today on such a wet, cold and dreary day. Thank you.

5 years ago

Reply from Aptive Environmental

Happy to serve you, Colette!

Dec. 19th, 2019

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Catherine Barrett

Daniel was prompt, courteous, knowledgeable and thorough. He explained what he was doing and why. Because of the weather he suggested alternatives to the usual service. All in all, awesome experience. Thank you.

5 years ago

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BKelly Pomona, CA

Aptive took care of a very bad snail and slug problem that other services could not deal with for years! Julio L went out of his way to come back later in the day of service because he couldn’t get into the backyard. Wow!

5 years ago

Reply from Aptive Environmental

Thanks so much for the feedback!

Jan. 22nd, 2020

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Jack L. Canyon Country, CA

FROM: Jack L. Jimmy G is a real asset to the company. He is always professional, always friendly and I have the upmost confidence in his ability to keep the bugs away! Thank you so much!!!

5 years ago

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Mel Chula Vista, CA

The tech had called me a half hour before he arrives at my residence. After 30 min went by, I had called him to inquire where he was at. He did not show up until an hour later. Aptive had charged me $92 for the service, I was normally charge $89, so I had to call to inquire about this charge and the rep was able to charge me the right amount. I’m still waiting to see if the charge was actually changed. This is one of the reasons I don’t like the automatic withdrawal.

5 years ago

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Lorraine Fredericksburg, VA

After our lawn and the outside of our house were treated, I have not seen any insects or spiders. So, I am pleased with their service. The real test will come in the spring and the summer.

5 years ago

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Hank Everett, WA

One thing, during the inside of house spray, I saw many drips of insecticide on the hard floor. Because I have small dog, and I was afraid my dog lick of them. I have cleaned them before releasing the dog. Another thing is that I have missed 4 appointments, because nobody showed up at 3 times, and I was not at home one time, because I did not know when your worker show up. Please send me accurate information for the worker visit.

5 years ago

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Isaac Thomas San Antonio, TX

Josh was very courteous upon arrival and introduction this morning. He conducted the usual thorough good of ensuring to address any areas of concern. His work was commendable and should be recognized by his leadership.

5 years ago

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Bev Fairfax, VA

Your service man knocked on my front door and told me what he would be doing. Then he did a fantastic job cleaning up around my house, windows & doors. He was a very nice, kind and extremely competent man. Send him to my house next time.

5 years ago

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John k Denver, CO

John K I had a service done today it was done by Darren & Allison they do a great job for me. Darron was very knowledgeable about what he was doing and Allison was in training but she did a great job as well.

5 years ago

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Ron League City, TX

Tim did a professional and complete job, explaining about what he was doing and why. Taking a little extra time for interaction with the customer is a great way to ensure customer satisfaction.

5 years ago

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Michael R Bleich Ballwin, MO

We continue to appreciate the service from Aptive. The products used are environmentally reasonable and the routine service plan keeps us on top of everything! Thank you for the exceptional service.

5 years ago

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Lynn St Louis, MO

This technician listened to my observations (especially about the increased mouse activity) and provided suitable solutions to address my concerns. He was very thorough, polite and professional. Looking forward to positive results in 3 weeks when the additional exterior rodent trap is checked.

6 years ago

Reply from Aptive Environmental

Happy to be of service, Lynn!

Dec. 6th, 2019

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Louis Monroy Chula Vista, CA

Sorry, but I was out when the technician showed up. I usually like to be here, but unfortunately I had an errand to run during the time he showed up. You guys always do a great job so I have no doubt that the case today.

6 years ago Edited September 14, 2021

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Nancy Lang Sun City Center, FL

I like having the original tech return to again work on my ghost ants problem. He was personable, showed how he would continue attacking the ants, seems concerned in solving my problem.

6 years ago

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doug weir Bothell, WA

The Tech did a fine job...no complaints at all with him. My one complaint is with your scheduling. This is supposed to be a quarterly deal...application was done on 11-29....quarterly from last application would be 12-19. Also, I continue to get emails that you want me back- like I'm not a customer anymore.. this is very confusing to me.

6 years ago

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L.Collazo Brandon, FL

My technician Chad did a good job. He took his time outside and checked inside for point of entry of the rat but we were the ones to actually find the entry point inside by pulling forward the dryer and outside of the dryer vent . We were also the ones to trap it.

6 years ago

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Joey Cisneros Puyallup, WA

My appointment was on a very windy day. Knowing about the procedure of the chemicals to be used around my home I was concerned. A lot would be blowing in the air and not on the direct areas. I was in my home knowing that the Aptive employee would finish soon and come to the front door. Well he left, this was the first time since I became a customer that this happen. All others came to the door. Very disappointed

6 years ago

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james Arzente Bellevue, WA

The individual had to up the materials used on my 4th application from aptive. We spoke about trouble areas in the house which he gave special attention to, he did a job. I forgot his name.

6 years ago

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Don Schoedel Saint Charles, MO

He came to the door, confirmed I still wanted Aptive service because his record showed I had cancelled in the past. Describe what the service entailed and promptly did the work.

6 years ago

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Joshua G O'Fallon, MO

Justin was a great guy, very kind and would love to have him back in the future to do our services, I will even make my schedule available to fit with his so he can service our home. -Joshua G

6 years ago

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Michael Yem Fremont, CA

The technician, Philip S, did a good job in applying the insecticide. My only concern is that I was never provided a time window commit and he arrived at around 4:30pm as his last job for the day. The evening started to get dark while he was working. In the last 2 visits, I was always provided a time window, which I will expect the next time.

6 years ago

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Sean G Simi Valley, CA

Great experience with Herbert M. He sprayed every nook and cranny around the house. Aptive has stepped up and made sure their service is above and beyond. The results have been noticeable. Thank you.

6 years ago

Reply from Aptive Environmental

Sean, we want to make sure you are taken care of. Please give the local branch a call so we can send one of our trucks back out to you home. Thanks!

Sep. 18th, 2019

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Scott Spagna Lutz, FL

We have used Orkin over the past 7 years while living in our home. Almost never saw a bug in the house which is saying something living in Tampa FL. We switched to Aptive to try and save a few bucks about 4 months ago and we have seen more bugs in the house in the last 4 months than we have the entire 7 years with Orkin. This is not an exageration. The tech never want to come in the house to spray and always try to explain why they shouldnt have to. This is real simple I have bugs in my home and I am paying NOT to have bugs. We have had two techs out to the house and both dont want to seem to spray inside for some reason. More than likely switching back to Orkin.

6 years ago

Reply from Aptive Environmental

Scott, please give us a call. We are confident we can get the situation under control and definitely want to make this right. Thanks so much in advance!

Nov. 27th, 2019

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Kayla O'Fallon, IL

I feel the tech did an amazing job spraying me and informing me on what to look out for. Unfortunately upon pushing my stove back into place he tore two holes in my kitchen flooring. Very disappointing.

6 years ago

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Jim Dorsey Saint Paul, MN

Once again, Theo C was thorough in his work, thoughtful in his analysis, and pleasant in his conversation and interaction with him. Theo also gave me good advice on how to deal with several matters going forward.

6 years ago

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Bob Folsom, CA

After the initial scheduling glitch we received good service. Kasey (sp?), the technician that preformed the service, did an excellent job and was a very pleasant person to work with.

6 years ago

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Lisa Hadley Katy, TX

It was a Sunday and not expecting anyone, I was surprised to see John from Aptive Environmental standing at my front door ready to work. He was courteous, efficient and understanding of our pest control needs.

6 years ago

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Lofty Family Houston, TX

Our technician, Billy S, was very courtesy and patient with my questions. We had a new insect issue that I needed evaluated. Billy promptly inspected the area, provided an assessment/recommendation.

6 years ago

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Carson Maple Valley, WA

The services are great, especially now that weve gotten the service scheduling in sync with our own personal schedules. The technicians are hit or miss in terms of detail. Some like Travis are great, others forget to change out traps or put as much effort into web sweeps.

6 years ago

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Darla Haygood

When I first signed up with Aptive they were very thorough. I know that the office split & since that time, I have had to call into have a "re-do" a couple of times. When I call they always offer to re-do it but what I would like is that it would be done the right way the first time. Thanks,

6 years ago

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Nedin Tena Fairfield, CA

Very professional and asked if we had any issues, so we told him about the spiders, he said, no problem, but if for some reason, before the next service, if they come back, to call for another service!

6 years ago

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Cathy Yarbrough Brower Riverview, FL

We are happy with the technicians, service and effectiveness of the products Aptive uses. Wes came out to give us a re-service because we had ants all throughout the house. After his service, we came home to no more ants. YAY!! The only reason I gave 4 instead of 5 stars is because I had to call twice for the re-service.

6 years ago Edited September 14, 2021

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Rory Virostko Springfield, VA

Patrick was very prompt. He called 30 minutes prior to arrival, and when he showed up immediately started to service the house. He made sure to address all of the concerns I had and even helped me on an unrelated issue.

6 years ago

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Melissa St Louis, MO

If you go with active, make sure you're home or have cameras to ensure the service you pay for is actually performed. The tech who was supposed to do my service today did not yet put the card on my door saying the service was done. I called and let the office know. He was sent back out and only did the back yard (what he claims wasn't done the first time he was out today). He also rang the doorbell the second time out and just stood there staring at me when I opened the door. No apology for not doing what he was paid to do. No inquiry about any special areas that needed attention. Very rude and unprofessional. I have always had great techs in the past but this was very disturbing. If I hadn't been home to witness the tech not doing his job I would have paid for a service that I didn't receive and never been aware I was being ripped off. I would prefer to work with a company who hires employees with honor and integrity.

6 years ago

Reply from Aptive Environmental

Thank you so much for bringing this to our attention, Melissa. This type of behavior is not okay. Please give us a call so we can look further into the situation.

Nov. 14th, 2019

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Jim Porter Wentzville, MO

Tech Justin, very courteous & polite, informative & thorough about what he was treating, very positive experience.....thank you Justin & Aptive for your service & your commitment to providing excellent service!

6 years ago

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Evelyn Bock Hopewell Junction, NY

Extremely thorough , knowledgeable and professional. He was courteous and sets the standards of the company . I have and will continue to recommend Aptive to everyone I know.

6 years ago

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Vishaal Leesburg, VA

The tech was professional and was able to answer all the concerns and questions. Did a courtesy check around the house for potential holes. Installed another bate box for us which is always helpful.

6 years ago

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Camus R Mitchell Dunedin, FL

Mondo was very nice. He did a great job of explaining what he was doing. My Auntie is older and was asking him crazy questions. He was so polite and sweet with her. Very pleased with the service.

6 years ago

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Joseph Orlando Putnam Valley, NY

The technician Steve was great as he explained to me the nature of the insect Camelback Cricket and how the spray he put down in my basement and garage would effect the insect.

6 years ago

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Allison Finley San Diego, CA

My service tech today went above and beyond. He sprayed inside my garage after finding a huge bug. He did the perimeter of the house as contracted and knocked down spider webs. He was very nice. It was a great experience.

6 years ago

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MariLyn Sabo Bothell, WA

Kina came to do our quarterly service today. She first came to the door and explained what would be done and asked if we had any concerns before she started. We appreciate her professionalism.

6 years ago

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Zach Harris Murrieta, CA

He said we would have to make a new appointment for inside the home. When my wife went out to ask him if he did the garage he said no the dogs are in there, but when my wife came home she brought them inside. He was in his car about to leave and she had him come back and do the garage. We have not noticed a big difference with your service. We have had a ton of black widow nests, egg sacks, crickets, aphids in yard still, silverfish you name it we got it. Last time he said "yea spiders are bad this year" well, thats why we hired you!

6 years ago