Name: Aptive Environmental
Rating: 4.2

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Syndee San Diego, CA

It worked 50-60%, rest of that didn't work. Front service to second service only 1 month different, I knew why. It didn't work well. But I can't cancel service because I have to pay full price, it is so expensive than I got serviced. I will expect more quality service then before. It is the reason for review. And it didn't work to set up schedule through apple app also.

5 years ago

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Carlos Castillo Missouri City, TX

Roger was very professional and courteous, he answered my questions without hesitasion and was knowledgeable about his work, it was a pleasure having him for for our technitian.

5 years ago

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Crystal Britt Pasadena, TX

Boone was punctual, pleasant to deal with, and thorough in his explanation and questions I had. His customer service and knowledge is what you hope for and expect when choosing a preventative yearly treatment for your home.

5 years ago

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Mark ANTHONY Vancouver, WA

Your technician Frederick is a nice guy. He went right to work and answered all my questions to my satisfaction. He seems to be kind and knowledgeable. I look forward to him coming over to help!

5 years ago

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Tatiana B Potomac, MD

We had our first initial treatment today. Sean was our tech, he was super friendly and professional, explain everything he was about to do. I feel like he did a very good job, thank you, Sean!

5 years ago

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Zebede Perez San Antonio, TX

Wonya J was very helpful and has so much knowledge! Glad he came out and educated us on how easy it is to connect with Aptive and give them a call if we need anything!! This man deserves a raise.

5 years ago

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Bob Jones Baltimore, MD

Martonyo (Tony) was very personable and thorough in discussing today's treatment about what was done and what to expect. Always had a smile on his face!! He did a great job with our initial application.

5 years ago

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Yvonne Nino San Antonio, TX

I was unable to speak to the technician before he left. I had concerns regarding spider eggs under my patio furniture where I had 20 spider egg sacs and I put all my patio furniture upside down so that it could be sprayed underneath. The patio furniture area was not sprayed.

5 years ago

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Jessica Cisler Columbus, OH

Brandon A came to treat my residence. I was very impressed with his friendly and professional nature. He made sure I understood the process and maintained open communication before, during and after the service.

5 years ago

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Tim crandell Wilkeson, WA

Arrived on time, was respectful of Covid 19 concerns, answered all questions with interest in customer concerns, and overall made my ant trouble appear resolvable and manageable. Job well done.

5 years ago

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Terry B Sacramento, CA

Aptive has been very reliable with scheduling service and addressing concerns. Their rates are also very reasonable and the product they use is very good. But they are not able to send the requested technician each time. Technicians range in ability and thoroughness, but when you get a good one, the service can be quite excellent.

5 years ago

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Kim Shin Centreville, VA

Carlos is excellent and checking thoroughly each rooms with care. He provided the best service ever since I have started to use your company for my home. I highly recommend him !!!

5 years ago Edited September 14, 2021

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Gene Flores Pasadena, TX

Tyler was excellent. He was very professional in how he conducted himself on today's visit. He made feel we could ask questions and he made sure we were satisfied with todays treatment. Thank you

5 years ago Edited September 14, 2021

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Shunte R. Houston, TX

Chris was great!! He explained what he was going to do & informed me of my wasp issue!! Kudos for Chris for being prompt & explaining what he was going to treat!! Satisfied customer here!! Thank you Chris!!

5 years ago

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Pamela D Houston, TX

The service technician, Daniel, did an excellent job. He was very professional, polite, and he answered all of the questions and concerns I had. I was impressed with the first service treatment.

5 years ago

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Patrick Koehler Sr Collinsville, IL

The service technician Darion W was excellent and did the best job from Aptive that we have yet to receive. Hands down, he beats the rest of them. He did an excellent job and should be rewarded.

5 years ago

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carl schonhardt Gibsonia, PA

Jason F arrived promptly on time, explained the procedure and did the assignment as he explained. He seemed to do a complete job and didn't waste any time. He was a very pleasant and capable technician.

5 years ago

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Sandra Long Missouri City, TX

Both the sales person and my technician were very professional. They were knowledgeable and they both very patiently explained the contract and the services I would receive. Great young men

5 years ago

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Dean Swanson/Maggie Mallett Tacoma, WA

Great guy Conor- great tech Casey! All good so far With one exception and that is it I do not want somebody coming to my door and then walking away with my credit card number.

5 years ago

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john perry Dunedin, FL

I have no dislikes of anything. I felt i got very good service for the weather i know didn't assist for outside service. But please schedule for outside service once weather permits. Thank you. Mr. perry.

5 years ago

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Silke Elam Florissant, MO

I like that I don't have to remember to call for my service, I just get a notification they're coming to spray. I don't like that I can't get sprayed for mosquitoes in our area!!!

5 years ago Edited September 14, 2021

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Inaz19 Baltimore, MD

Well I was gonna go ahead and cancel my subscription with you guys but Todd G changed my mind. Phenomenal customer service and great attitude. Aptive needs more employees like Todd.

5 years ago

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MP Numbers ,

So far, since I have been using them for 1 year, I have not had any problem in my house, and specially in my yard with flees and ticks, which is very important for me because I have 3 dogs and they live inside.

5 years ago

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Elisa Bourgeois Cibolo, TX

Jason C, was super friendly and helpful. I told him about a pomegranate tree we have. The pomegranates always get eaten. He put stuff around the tree to critters from going up on to the tree and eating the fruit!

5 years ago

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Louise Barber Gibsonton, FL

The customer service is excellent!! Demarquez J came by to do the outside pest control. Very polite and kind! I like knowing when they are here as well as when they are done. It reassures me that the work is done.

5 years ago Edited September 14, 2021

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Frank Campos San Antonio, TX

Mark was very nice and polite. What didn't quite meet our satisfaction is that he seemed to be in a real hurry. He serviced the inside of our home and two problem areas in the backyard, all in 12 minutes. He was going at full speed like he was needing to get somewhere else fast. He never gave me his name. I had to ask him for it as he was rushing out our backyard. Otherwise, we assume he did what he was supposed to do.

5 years ago

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Leslie G San Antonio, TX

John W was very professional. He explained exactly what he was going to do and completed the job efficiently. Once finished he explained what he had found and issues that were taken care of.

5 years ago

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James Glennie Lake Jackson, TX

We are new account. First application was not done well Asked for redo. Company scheduled it promptly Gentleman who came out to handle it is an outstanding person and representative of your company. Because of his efforts we are very happy customers

5 years ago

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Daniel S Danville, CA

When I first became a member of Aptive the customer service was excellent. This wasn't the case as time went on . I attempted to call in yesterday at after a 30 minute wait on the phone decide to try the chat. I was told someone would call to schedule appointment..so much for chat being helpful. After a couple days of waiting I tried to call again. Of course long wait. The female girl that finally answered from the Sacramento location was rude and snappy. I was trying to be patient..I mean this was about one hour total wait to finally get through to someone. I didn't want us to get "disconnected " Anyway thinking of canceling..enjoy your initial membership service. It won't last long. P.S. Make sure your not charged when you call in for the "free service" they promise. They did refund me that charge once I noticed it. Service gets worst the longer 😫 your a member.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Ingrid Melrose Katy, TX

Charles did a very thorough job. He tussled with a couple of wasps' nests and somehow managed to keep a smile on his face. He was professional, yet friendly. Good job! Review by Ingrid M.

5 years ago

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hawk lang New Braunfels, TX

Seemed rushed, was not concerned about quality of service just trying to finish as fast as he could. Inside service took less than 5 minutes and outside was less than that. Told him we had requested both inside and out as we still had sightings of spiders and silver fish. There was no sign of spray on the outside of the house and it took him approx. 90 seconds to get from one side of my house to the other. It looked like he just walked the yard and did not spray at all as he was irritated that we asked him to treat the outside. And he complained about an earlier job that that required him to treat unexpectedly. Very disappointed at the level of service over the past few months.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Barb Stewart Federal Way, WA

Although I didn't meet my tech, I assume it went well. I did, however, believe that I was to get an outdoor flea treatment, as well. Is that on a separate schedule? Please let me know. This is the first time you've been to my house. thanks, Barb Stewart

5 years ago

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Aditya Shantanu Edmonds, WA

My technician was great. He explained to me the different things he'd be doing and was very friendly. I'm missing his name. I think it was Dan. Kindly pull that from my service records.

5 years ago

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Kim H City of Saint Peters, MO

Gregory W has been hands down the best technician that has serviced my house. He was polite, friendly, efficient and very thorough. My son was in awe watching from the front door. Thank you for going above and beyond!

5 years ago

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Jeep’s Dad Fredericksburg, VA

William K is an exceptional technician! He presented himself in a professional manor and demonstrated his knowledge and understanding of his work. I would be very happy to have William perform future work at my house.

5 years ago

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Bev Fletcher Marietta, GA

Today our technician did an outstanding job of being careful to address every problem we have. She is very thorough with the applications. I think she certainly deserves the extra $5 recognition award.

5 years ago

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Sonia San Antonio, TX

Jose did a fantastic job! It's always easy to see when someone enjoys their job and it was clear that Jose does. Please thank him from myself and my family. We look forward to continue utilizing your service. Thank you!

5 years ago

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Ozilla ,

Service Pro was polite, did thorough job, listened to all areas we saw infestations. Would be nice to get a call before you arrive as a courtesy like most places do 15-30 minutes before arriving. Was on time with appointment.

5 years ago

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Michael K Brown O'Fallon, MO

My tech did a very nice job. Very friendly and professional. My first experience with her. I could not locate her name on the email, but I believe it was Kylie. She deserves the bonus.

5 years ago

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Pat Sarasota, FL

I was very pleased with the my start up service. Antonio was very professional and explained exactly what he was going to do. I will definitely recommend Aptive Services to my neighbors.

5 years ago

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Tommy Fair ,

The technician that came today was truly amazing. He was extremely helpful with all questions asked and showed great professionalism in all he did. He represented your company and himself very well. Thank you

5 years ago

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Deborah Morgan Richmond, TX

I signed up service on 5/12/20, I receive the first treatment on 5/13/20. My "30" day treatment came today, on 5/29/20 only 16 days later. I called to ask why and they set my next quarterly treatment for 3 months from now. So what about the eggs that are supposed to hatch in 30 days? After the tech left, I took my dog for a walk and noticed that they had left my backyard gate open. Luckily, I still had the doggy door in place so my dogs could not get out. They should be more careful to close fence gates.

5 years ago

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Christine Baril Sarasota, FL

He was very nice and compliant and never complained even though he had two women asking him questions while he was trying to do his work. He did a very good job. Thank you so much.

5 years ago

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Heather Abernathy Akron, OH

My name is Jared A. Carvin S. Did a great job. He was effective and made sure he got everything covered. This is a great company and looking forward to working with them in the upcoming months.

5 years ago

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doug henderson Austin, TX

Sergio G was dispatched to my home within one hour after signing up. He went right to work and let me know what he was doing It is too early to see results, but I anticipate no problems. Would recommend this business.

5 years ago

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Shane Orbase Lake Jackson, TX

The technician did a good job cleaning all of the cobwebs off of the screened in enclosure. I consider this going above and beyond what I expected for service. So far I'm very pleased.

5 years ago

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Daniel Goldman City of Saint Peters, MO

Miguel showed up to the door with a big smile eager to handle the task at hand. He asked some questions listened to my concercerns and then went about his work. I only wish he had come back to the door to tell me job was done and I could thank him. Sorry I missed you when you were done Miguel...Thank you for treating our home!

5 years ago

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Davidallan54 Sarasota, FL

Ronald J, the technician who sprayed my property, was pleasant and professional. He was thorough and did a good job. This was Aptive’s first visit to my property. The person that originally contacted me from your company was pleasant but rather persistent. Our neighborhood has a publically displayed policy about no soliciting, yet he was soliciting door to door. I do not appreciate unannounced solicitations.

5 years ago

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Robl1962 O'Fallon, MO

Called and asked to be early. The tech walked the property with me to make sure he knew where our trouble spots are located. They did a great job tearing the yard and pointed out any issues they saw.

5 years ago

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Kelly Poway, CA

Scott arrived right on time and was friendly and informative. He spent a good amount of time performing the service, which made me know he was thorough and detailed. Thank you Scott and Aptive! My first service went well!

5 years ago