Name: Aptive Environmental
Rating: 4.8

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Sherri Tucker O'Fallon, MO

We love our tech guy. Unfortunately when I try to go to the site for him, it won’t open. He is so professional and pleasant to work with. Most importantly he does what he says he will do.

4 years ago

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Fred Russell Manvel, TX

Consistence with schedule and your people are always helpful and polite. My wife pointed out a little problem with a beehive and he quickly chatted with her and then resolve the problem.

4 years ago

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Valerie Lee Issaquah, WA

I would like the technician could explained to me what he would do when he arrived to my house, but the tech never nocked door and talked to me unless I got out and told the tech except front yard we also had a back yard. What I saw was that some tech worked around the house include front yard and back yard and worked about 15 to 20 minutes, but some tech only worked on the front yard and less than five minutes he was gone. I always got an email after service which told me what they did, but always a question in my mind because the shot time they spend in my yard and also many spiders in the spring at the back yard deck and horrible pest at the back yard trees at spring and summer.

4 years ago Edited September 14, 2021

Reply from Aptive Environmental

Please send an email to customersupport@goaptive.com and one of our representatives will be in touch! We definitely want to make sure you are taken care of.

Mar. 18th, 2021

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Christina Kus Carmel, IN

John R & and John R B (spelling may be incorrect) provided the service last week. They treated the garage and asked if there were any additional areas that needed attention. The two gentlemen were polite, professional and friendly. Thank you. Christina K.

4 years ago

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Felisa N. San Diego, CA

The technician is very pleasant. He loves what he is doing and he thoroughly worked on our from yard and backyard. I would say that he is a very hard working man. I would request if I can have him do our yard all the time.

4 years ago

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PHein Saint Charles, MO

I believe our technician's name was John. I had to leave just as he arrived at our house. My daughter was home and she told John areas that I wanted treated. He treated those areas and more. He went above and beyond.

4 years ago

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Christopher W Freehold, NJ

Joe C has done a wonderful job on my pest control for my home. He was very respectful, thorough and accommodating. I would highly recommend him and Aptive Environmental for your pest control needs. Thank You, Christopher W

4 years ago

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Montague Aldie, VA

Quan came today to perform my Qrtly service he was very curtious and also made sure I did not need anything additional. I would definitely recommend Aptive if you are looking for a service.

4 years ago Edited September 14, 2021

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Matthew Ho Ashburn, VA

Guy A provided a requested service today and was very friendly, professional, knowledgeable about insects and spiders, and adhered to COVID precautions. He was very thorough, and we felt that it was a great service call.

4 years ago

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Margarito Betancourt Vista, CA

Our technician yesterday sprayed into our garage and got my son wet with the spray. He also sprayed my daughter's window as she was looking out the window. If the window would not have been closed, she would have also been sprayed, in the face. I was not at home at that time, but I didn't appreciate it when my kids told me that. Please do not send that technician ever again to my residence. He will not be allowed on my property. If you can't do that, then I guess I will look for a different company.

4 years ago

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Debbie Coburn Stafford, VA

He rang the doorbell to let me know he was here and asked if I had any specific concerns. He was very professional and did a thorough job of spraying and wiping down all the eaves.

4 years ago

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Tracy Kennedy Milford, OH

Aptive helped us out in a hurry! We missed each othet by just a few minutes for an appointment today and Deno came back in the same day and too care of us! So greatful! Tracy & Mike K

4 years ago

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Joseph Cabiles Everett, WA

Kina did a great job! We’ve watched previous techs perform service and they certainly didn’t do the work we saw Kina perform! She was very thorough! We hope we get her back for future treatments!

4 years ago

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Jeff Oceanside, CA

The employees that I have interacted with are awesome, no complaints there. The product, & appointment process have fell short. Since the beginning of my signing on with Aptive I continue to get ants and it seems like I have more spiders around the eves and patio area. The first week I started to use Aptive I started to see ants in my house. And since then I’ve had 4 other times ants were in the house. During my services with Joshuas Pest Control for over 6years I only had an outbreak of ants one time? It leads me to believe the product is not as good? I’m sure the tech has nothing to do with it because I’ve watched them spray once or twice and they seem to be getting full coverage at the base of the house. On top of all that, every time an appointment is made some how my request for weekends only does not come through. I always have to call back to reschedule for a weekend... I have made it a point to request it to be put in my file and am always told it’s noted. Lastly my last appointment was set for a weekday and then I called and rescheduled for the weekend but was not given a window. Ssssooooo first thing in the morning I went to get Coffee and to my surprise the technician showed up and nobody was home. Frustrating really really frustrating.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Susan League City, TX

Saul did a good job helping with some insect problems we had in our yard. He was very professional and knowledgeable. We have used this company for several years now and have only had to call for reservice twice.

4 years ago

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george hannifin Fredericksburg, VA

i was not home, but my cameras documented a thorough job with a great attention to detail. Thanks for such a great job.... (frankly much better than the previous visit with a different tech). Nice job!

4 years ago

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Jonathan Kao Milwaukee, WI

I was very impressed about my tech Bryce B's services. He checked the exterior of my house very carefully. He even took time to speak to me when I asked him questions. Very well done! Jonathan K.

4 years ago

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Elizabeth Osborn White Plains, NY

Excellent initial service by Jeff and his assistant. Office staff made several errors in scheduling and sending out the correct service agreement, but Jeff was extremely helpful in working out these issues.

4 years ago

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Rongayle San Antonio, TX

He was scheduled to come at 3:00. He showed up at 8:30 while we are still asleep. I couldn't let him inside because my wife had just gotten off work a couple of hours earlier and had just gotten to sleep. My concern was ants in both bathrooms. He said he would treat outside and then come back later today to get the bathrooms. He never showed up so I still have ants in both bathrooms.

4 years ago

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Walt Merrill San Diego, CA

David is a very professional individual who takes pride in his performance. When I asked him a question, he answered to the best of his ability in a calm, professional manner. I was satisfied with his answers.

4 years ago

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x -lefty City of Saint Peters, MO

I personally had just gotten home at the time and missed speaking with the tech, but wasn't sure if this quarterly treatment should have included any part of the interior of the house, more so in the garage and basement... seems like a lot nearly $100 for what was done just on the outside in aprox 8-10minutes

4 years ago

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Carol Sparks Pearland, TX

I love the ease of service. However, the technicians do not always perform all tasks as they should. Sometimes we receive amazing technicians that are knowledgeable, and willing to do the work. Sometimes we get technicians that use the "no contact" procedures to do half the job, and leave before the homeowner can say anything. The last technician did not clean the eaves as he should. I believe he only sprayed the foundation where he did not have to get in the flowerbed to do so. Only one side of our home does not have a flower bed.

4 years ago

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Kristin Taylor League City, TX

Very friendly and thorough. My 3 yr old followed him around the house despite my pleas for him to stop and he was fantastic with him. When he left my son even sat on the ground and pouted that he left

4 years ago

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Roy Cato Fairfield, CA

Dislike the most - personnel are not putting on their face mask for COVID-19 precautionary measure and I was told that techs visiting will have mask on. Both visits from 2nd and 8th of October, techs did not wear mask - Had to tell person on the 2nd to put on a mask; techs that showed up on the 8th told to put on mask but did not do so. Like - timely response from customer service.

4 years ago

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Sandy Poche Spring, TX

One of the great things about Aptive is that if a concern arises after they have serviced the house - they willing come back and retreat the house. Great price for the service.

4 years ago Edited December 22, 2021

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Brenda Hardy Phoenix, AZ

My technician, Devin, was awesome! I told him we were seeing a lot of spiders and he told me he would be sure to spray close to the areas we were seeing them. He seemed knowledgeable and professional.

4 years ago

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Marianela Villarreal San Antonio, TX

John R a en his team did an excellent job fumigating the back of the house and even gave me a few suggestions regarding some trees growing too close to my house. I appreciate their well done job!!

4 years ago

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richard swierat Wappingers Falls, NY

The technician explained the treatment and any concerns I had regarding safety of the product. We also discussed anything I needed different, He is very professional, caring and knowlegeable

4 years ago

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Briggitte Buchanan ,

My technician William is the best in the entire company. He is the only technician I will allow in my home. He listened to me and genuinely demonstrated his concern ! Customer service goes a very long way !Thank you. Hopefully the heat will go away soon.

4 years ago

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Shobhit Kirkland, WA

I am giving the review for the technician who did the service, not for the the overall Aptive. its a 3rd service and I am satisfied with the this technician while with others two not a great experience.

4 years ago

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Leslie Sokolik Auburn, WA

Initial visit was great, detailed. Follow up had 2 email 2x and call another 2, before got a hold of a live person as I was told someone would be out on Monday 9/97 and no one did. Person was to come out between 1-3 today and called at 4:30 to say will be out in about 15 minutes. Well I had errands to do and wasn’t home. Explained about the spiders everywhere by the doors and such. The tech said he would take care of it. Great. Well get home and there by the entry to the house is the same webs and spiders. So no, not impressed

4 years ago

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Dennis Clark Portage, IN

We have had their home insect treatment. Their technicians are professional, conscientious and diligent in their work. Our last representative (Lance M) did an outstanding job. Dennis C

4 years ago

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Eddie Harris Warrenton, VA

Michael was very nice, however he forgot to spray my storage shed inside & out as I specifically requested before he left. Besides the sticky traps he stated someone would eventually bring out to me and replace in my garage because he did not have any at the time, everything else was fine.

4 years ago

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Mark Enloe San Antonio, TX

I appreciate how you abided by my request to notify me ahead of time Noah. Noah was willing to meet my requests and was polite in his interactions with me. This was the best visit so far.

4 years ago

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SoCalm95 Brookfield, WI

Aptive technicians are very diligent in providing their contracted services and really go the extra yards to address and rectify special needs should they occur . Could not be more satisfied!

4 years ago

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Rick S Greenwood, IN

We are Rick S. in Greenwood, In. Mike did our service yesterday. He was the best technician we have had since we started service. He was very thorough and attentive to details.

4 years ago

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James Catena San Antonio, TX

Justin was on time, very professional, and provided an exceptional service. I wish he was my regular technican instead of a different person sent each time the service is performed. Thanks Justin for a job well done.

4 years ago

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Shawn Tehrani Tampa, FL

Paola was great! she asked if i had any areas of concerns (which i did) and she was quick to pay extra attention to those areas for me. She made sure every window was clean and sprayed everywhere.

4 years ago

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Sara Ramona, CA

After my first 2 services, our issues were not solved. I had to complain to let you guys know that it didn’t work. Tia tech was very understanding and literally told me I was being lied to by your answering service and your sales team. I only want him to come to my property No other tech please

4 years ago

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Pauline warner Greenwood, IN

Jacob M was very informative and very personable I was very please for him answering my questions he has a huge amount of patience I hope he is assigned to come to our house every 3 months

4 years ago

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Kristen Cruz San Antonio, TX

We had a pest control company before and they never did half of the services we received today with Aptive. It was our first service and I’m pleased with how they treated our home.

4 years ago

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Tom Aguilar San Antonio, TX

Aptive employee Noah was very professional and helpful in answering several questions I had about the service. This is my first pest control service being used, so let's see how it works.

4 years ago

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Aj Lakeside, CA

Best technician yet! If I could have continuous service provided by Ricardo I’d be set. Aptive was quick to respond to my needs and sent this guy out within 3 days from email to doorstep. Keep it up guys.

4 years ago

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Aquilino Diaz Stafford, VA

Outstanding service. The technician let us know he was about to start, and verified the service. He was polite, professional, and friendly — a true credit to Aptive Environmental!

4 years ago

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chunying xie San Diego, CA

Billy is SOOOO wonderful. He arrived on time, answered my questions thoroughly and patiently, and performed the job wonderfully. He is so polite and patient and I am so happy with what he has done!

4 years ago

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Jeanybee Dickinson, TX

My visit this week was 5 weeks short of the quarterly date, so the technician offered to perform it early at no charge. I'm not aware of any other service that would have provided this opportunity.

4 years ago

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Rochelle ThanhDung Nguyen DMD Renton, WA

Aptive service is very professional and efficient. It carries excellent product that eliminates my large black ant and spider problems after the first application! I was so impressive with Aptive!

4 years ago

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Crystal H Sacramento, CA

Awesome service. The young man that came was thorough and helped answer some questions. I feel confident they will help me with my pest problems. Very pleased with this company.😁

4 years ago

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Megan Gluesenkamp Chicago, IL

Javon came out today! Super friendly! I was pleased with his service as I always am with the service technicians that come out. I can’t say the same about calling or emailing to get pest identification. Aptive has failed in this category. I’ve been told multiple times supervisors would call me! They never did! Like I said Javon was great and Super friendly and informative! Your service techs are making your company!

4 years ago

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Jane Gangcuangco Bel Air, MD

I had my second service done today by Alonzo. He was friendly and personable! He wanted to make sure he accommodated all my concerns. Thank you Aptive for sending an awesome technician!

4 years ago Edited September 17, 2021