Name: Aptive Environmental
Rating: 2.5

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Sandra lahay Bradenton, FL

first time customer. so far, am satisfied. technician was very courteous and explained in detail the answers to my questions. Dennis, who sold me the service, was also as nice and professional as Garrett.

5 years ago

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Shaun Nelson ,

I like the fact that your tech was very professional, and informative! He made me feel comfortable about having service with you all. He also did everything that he said he was going to do.

5 years ago

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andreia albino Wayne, NJ

Great service so far, I’ve been a customer for almost 2 years and I have no complains! Thomas Jennings went above and beyond to provide a great service and he was very nice and polite !!! Thanks !!!Andreia A

5 years ago

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Sonja Antelope, CA

My technician went out of his way to make sure I was comfortable with all the creepy crawling/flying creatures in and around my house. He was very friendly and professional as well. Best technician so far 😊

5 years ago

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Isleen Gardner Orlando, FL

I’m a first time customer. They were able to switch my appointment with no hassle. The technician showed up on time during the time frame assigned to me and played attention to my concerns.

5 years ago

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Tiffanie Jones Florissant, MO

Jovan was excellent and explained in detail about today’s service before starting! Afterwards he shared with me about a spider nest in the backyard and that Aptive would be back in 7-14 Days to follow up!

5 years ago

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Suzanne Salazar Houston, TX

Ehiamen U was on time and very thorough! The outside was cleaned and treatment was great. The outside looks even better than before! He also was very thorough in spraying the inside. Very polite. Thanks Ehiamen!

5 years ago Edited September 14, 2021

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Kevin Gault San Diego, CA

Max was pleasant, answered any questions and completed all tasks that I was told would be performed. I have two rather large patio covers and Max took the time to go over brushing spider webs from each beam probably added 15 minutes to his service stop. The pest service I was using before would never spend more than 10 minutes on the property.

5 years ago

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Don Swanson Seattle, WA

Cory did an awesome job. He was very knowledgeable about the products being used and went above and beyond what I normally see when technicians service the property. Great job!!

5 years ago

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Pamela Flohr Houston, TX

The Aptive Tech, Isaiah C was very professional and engaging. Pleasant young man and knew what he was doing. This was my first service as I am a new customer and I am very pleased.

5 years ago

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Vanessa Sanchez San Antonio, TX

Shawn was so nice and I felt like he was being completely honest about the services and was very descriptive about what I was signing. I hope he’s our tech for our next service!

5 years ago

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Lynn Beksha Seminole, FL

I am really frustrated with the scheduling of this visit and the online app. I received a call yesterday about my appointment and the automated system said if I need inside treatment I would have to schedule an appointment. After 20 minutes on hold I opted for the call back option. My first call back came at 10:02pm EST! I tried to call back and again, on hold so I opted for callback but sent an email as well. I received a call back at 3:45AM Eastern time!!! This is not appropriate by any means. I received an email that I had an appointment scheduled for today. I responded back with my concern and received an email response again that the technician would come between 1pm and 4pm and would call 30 minutes a head of time. I never received a call 30 minutes before. I am glad I was home because I really did need the inside treatment. The technician was efficient and respectful but I am not satisfied with the scheduling process or the online app. The online app appears useless and does not function as it is outlined to do in emails or app instruction.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Chris San Antonio, TX

So far you sprayed once, didnt come out for the follow up visit and we had to call about it. Now we have to wait for yall to spray 2 more times to get rid of the bugs. We have more bugs then we did before we switched to aptive. I calked today to get help, and gotput on a call back list twice and have now waited 3 hours with nocall back. Ill be cancelling as soon as possible.

5 years ago

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Dan Franco Bellevue, WA

Technician was on time, explained what was to be done. we had to leave for an appointment which was not planned. He completed the job and we have not seen insects since. WE hope this continues.

5 years ago Edited September 14, 2021

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Cathy Nutter Sacramento, CA

the technician removed the wasp nest but didn't have spray so the wasps came back. I had to go out there with spray and spray them myself. 2 days after the tech was here, spiders and ants were still there. I went out with spray I bought and sprayed. that seemed to work better. not sure what you are spraying with but it does not work. I was told if I cancelled the contract I would have to pay the additional amount due to the discount off the first visit. I don't agree with that because really nothing was done but removing the wasp nest. So I will not be referring anybody to your company.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Alisha haley Budd Lake, NJ

My tech Richard C was very friendly and did exactly what I wanted done. Aptive gave me a courtesy spray to help me with some beetles that have invaded my yard, fingers crossed they destroyed the little bastards! Thanks Aptive! Alisha H

5 years ago

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Paul Borick Manassas, VA

The technician knocked on the door to let us know he was on the premises. He asked if we had any special needs. He took care of the one request along with doing the regular treatment. He was courteous and professional.

5 years ago

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Carl L. Sublett Manassas, VA

Zack W completed my service in an outstanding manner. He was courteous and respected my space. I authorize the company to remit $10.00 to him from my credit card for a job well done.

5 years ago

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Dan Keifer Santa Clara, CA

Really want to thank the area Supervisor for coming out along with another top-notch Tech. They were very understanding. Asked great questions, and came up with a great solution to unwanted guests in our home. Dan

5 years ago

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Agustin Pimentel San Diego, CA

First of all, I would like to thank Edoardo M, Edoardo did an excellent job in treating my property. He was very attentive to my needs and specifications of my ant situation. Thanks again Edoardo.

5 years ago

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Charles R Kossman El Cajon, CA

Best: Rat boxes. Dislike: Rat boxes not provided for 4 wks until I complained to salesperson. Worst of all: Answering system is an abominagtion., Calls go to a central area, but not one answers!. Had this been in place when I signed agreement, I would never have signed up.

5 years ago

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Roadrunnercoop Vacaville, CA

What I like best is the courtesy, and responsiveness to my receive on the phone whenever I call, I also appreciate the technician's professionalism, knowledge of what needs to be done, and implementation of same, but only after discussion with me as the customer. He was very polite, courteous, pleasant and thorough! Thank you Much! Gary

5 years ago Edited September 14, 2021

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Prashantha Upadhya Hillsborough, NJ

This was my first application. Patrick B performed this activity. He was Very professional and courteous. Clearly explained everything that will happen and completed on time. Certainly created the wow! experience.

5 years ago

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Cynthia Paredes San Antonio, TX

Tai was very good. He also apologized for the mix up that has been occurring with me and getting my service. I was ready to cancel my service. But Tai took his time and communicated with me over the service he did. Thanks

5 years ago

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Neal Mareschal St Louis, MO

The gentlemen that came out today was extremely knowledgeable and helpful. The amount of information he provided was truly impressive. Really hope he’s the same person to come next time.

5 years ago

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Luis D. Garcia San Diego, CA

The company has been great so far. Our technician Marco M texted 20 minutes before he arrived and that was very appreciated. He was very informative and knowledgeable. Hope to see him again!

5 years ago

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Sylvia M. Perez San Antonio, TX

The young man Shawn R did a good job explaining what he was going to do and look for. He was patient and friendly. He has a good eye for looking for the pests. He deserves a $5 bonus. Thank you for your services.

5 years ago

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Greg G Ashburn, VA

My technician Mark was extremely polite, professional very informative on the treatment process. This service was for a second treatment after the initial treatment a week and a half ago. Mark performed the service and kept me informed of what he was doing. Thank you Mark for the excellent service!

5 years ago

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Lindsay Steinbach Kent, WA

The technician was very helpful and answered all of my questions about what kinds of wasp/hive activity we had on our house, as well as how long to wait to let our dog outside

5 years ago

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Shelly Lynn San Diego, CA

Mike the technician is friendly efficient puntual attentive to your request! Worked hard in the excessive heat without complaint. Best tech so far! Amazing! Knew what he was doing!

5 years ago

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Bladeswing 11 Bulverde, TX

Kedric R, our technician today did a good job and was very respectful of our requests. Overall Aptive is not worth the effort it takes to write this review. I will not go into too much detail, but if you really want to see all the hassles we have gone through, you can check your records and all my phone conversations I've had after waiting 20-30 minutes on hold to speak to one of your reps that aren't even in my state, to see how how many times I missed work to be home for a scheduled appointment just to have some recording call to cancel. Not to mention that I have yet to see a dead or struggling bug. (but lots of live ones)

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Kobi Brock Maple Valley, WA

I was not home at the time of service but my husband was. The technician did not know about bringing bait stations and said he would bring them at a later date. The technician also did not attempt to come in the home and spray inside the home as we were told could be done.

5 years ago Edited September 14, 2021

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Durga Kalidindi Richmond, TX

Aptive has been very prompt for all our re-service requests. Very happy with the service and continue to expect the same level of service. Appreciate Brandon W service today. Stay safe!!!!

5 years ago

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Jill Rodgers Lake Saint Louis, MO

Did not get a message that they were coming this time, and the weather was not the greatest. The tech could not do the eaves. They did follow up the following week to complete and I had received a message that they were coming this time.

5 years ago

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Stephen Barnhard West Sacramento, CA

Aptive does a very good job servicing of my home for pest control. If I ever have any issues with pest control they come right back out and take care of it. Very organized and responsible company.

5 years ago

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Tanisha Cruz Riverview, FL

Whyatt was an EXCEPTIONAL technician! He did not leave any questions unanswered and was very informative! His Trainee is lucky to have him showing the ropes! Thank you for your A++ service!

5 years ago

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Dina Escondido, CA

Switched from another company due to tech’s unprofessional manner and inferior job. Thrilled by my first service and was impressed with Max. Very polite, professional and thorough! Well done.

5 years ago

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D Berman Sarasota, FL

I had to reschedule this service twice as the service person did not come during the scheduled time period. I would have rescheduled today but did not want to have to wait anymore. He showed up 3 hours after the 8am to 10am window(1pm). He was also on his phone the whole time he was in the yard. After completing the yard he sat in his truck for 10 minutes, where he was blocking traffic on the road. I had to ask him to come in to the house to finish. He was pleasant enough but not very organized. This is only the second visit to my house, but I am not very happy at this point.

5 years ago

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BShan San Antonio, TX

Abimael T was extremely professional. His quality of service was first rate and even got rid a swarm of hornets in my entry way during his visit! I highly recommend this technician for any pest control treatment.

5 years ago

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Christopher McAlister Troy, MO

Excellent Professional Service, and very helpful and knowledgeable in all areas and was concerned about my questions, and sprayed all over to eliminate the bug, and spider concerns I had. Would request this young man again

5 years ago

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Brad C Saint Charles, MO

Jarvis was great! Very professional, but also personable. I walked around with him and explained what he was doing and why. Really great guy and speaks well of your company. It was easy to tell he likes his job.

5 years ago

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Charity James St Louis, MO

Our technician Michael W was amazing! He was so professional and thoroughly explained all of the work he did and why. He went above and beyond to provide quality service. He deserves a bonus for sure!

5 years ago

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Paul Witt Seminole, FL

Today was our first experience using Aptive. Technician was extremely professional, arrived on-time, and was thorough with the treatment. She was also knowledgeable and helpful with any of our questions that we had.

5 years ago

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Monique Thorsen Texas City, TX

So far so good. 1st visit was good. Tech was very polite & professional. Been seeing dead roaches etc, so I'm assuming treatment is working. Good about patiently waiting for me to put my dogs.. next appt today at 1-5p so we'll see how it goes as well...

5 years ago

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Tgeller San Antonio, TX

John R and staff very nice and informative. Very professional and low price. With the pandemic, the only reason I gave 4 stars instead of 5 is none of the staff used masks. I spoke to my neighbors and this is the one reason they did not open their doors.

5 years ago

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Shannon de Rubens Sammamish, WA

He was friendly enough and efficient but for a mid-morning appointment was already "out" of the bait stations for mice, so he promised a technician would bring them the following morning. Maybe I'm missing something but I don't believe we have any anywhere and I didn't notice anyone come. The whole reason we agreed to the service was mice control, so this was a miss. It is also strange to be "out" of the device needed for the customer's main issue. It made me wonder why he wasn't prepared ? How many appointments could possibly have been before ours at 10AM?

5 years ago

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Mark Thompson Elizabethtown, KY

I like the friendliness of the technicians and the knowledge they shared. The tech was very thorough when applying the application to my yard and house. Much better than I anticipated. She honestly did an Outstanding job!

5 years ago

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christine lee Missouri City, TX

Tim was efficient and explained every step he was taking to keep the bugs away. Gave flyer with number and explained what to do if I needed service in between regular treatments !

5 years ago Edited September 14, 2021

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Jerry Johnson Sacramento, CA

I was impressed with the same day service and positive attitude, and professionalism of both the sales rep and service technicians. Looking forward to continued great service.

5 years ago

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JW Sugar Land, TX

Jay K came to do my regular pest treatment today and I wasn’t home. He sprayed outside, but then returned later to spray the inside when I got home. Thanks for making an extra trip and doing it with a SMILE!!

5 years ago Edited September 14, 2021