Name: Aptive Environmental
Rating: 4.2

star star star star star_border

John Sullivan North Highlands, CA

For the most part, I've been very satisfied using Aptive Environmental. The technicians have been professional, informative, and polite. Taking the time to do the job right is a trait that I've noticed among the Aptive Environmental employees.

5 years ago

star star star_border star_border star_border

Legend Of Sully ,

Was told when I signed up the whole first month they would come ever week then after first month every other week for 2 months. Then after the third month it would be a once a month treatment. They came the first 2 weeks then I didn't see them for a month then another month but they still charged me for service. When I signed up I was told I could schedule my appointments after I signed the office I called told me their schedule is automatic and they can't adjust. Y appointment times for me. Making it to where the exterminator shows up at 10 am after I just got home from work at 7am. Either waking me up from wat little sleep I got or not even preforming the service because they waited till I was asleep to show up aslo if they don't preform a service instead of sending out the following day or week they waited for me to call them because they forgot to resend out a exterminator. Other than that their product does work but what's the point if u can't get them to show up.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

star star star star star

Stacie Rine Lakeland, FL

Merrill was very courteous and professional. He did a very thorough job and answered all of our questions. He called before arriving and reviewed all paperwork with me before departing.

5 years ago

star star star star star

PETER SZAREK O'Fallon, MO

Really appreciate his customer oriented solution. Address all of my concerns in which I really appreciate. Service wait times on telephone are way to long and I find it very irritating.

5 years ago

star star star star star

Ann San Antonio, TX

Aptive use good quality products and we are very happy with their service. The technicians who performed the services since last two times were very efficient and they did an amazing job!

5 years ago

star star star star_border star_border

Karen Reiter Chesterfield, MO

Yes it was great emailing and texting me that you were coming for service. Had no idea what time frame. Can’t be expected to sit around all day. Sprayer came around 5:00. Kind of late. I wasn’t home but another family member was. I was asked to give him a bonus but when you didn’t get to meet him or know his name and he came late in the day, how can you.

5 years ago

star star star star star_border

Sutton Springfield, VA

On average, Aptive does a fine job. However, I continue to have to call to request or remind the technicians to check the rodent bait traps to determine if they need to be refilled. The technicians are always polite, professional, and helpful. Aptive treatments have definitely helped decrease pest presence and activity.

5 years ago

star star star star star_border

diana ellering Citrus Heights, CA

Friendly, prompt, on time, efficient. Concerned that the cockroaches inside the house and now their offspring are in the house arent addressed with roach traps without having an additional fee. New to pest control, just thought it would have been tackled inside as indicated on initial contact form.

5 years ago

star star star star star

Paul Skrzypek Spring Valley, CA

Erick T is a personable, knowledgeable, professional pest control tech. He answered all questions regarding the contract and the chemicals used, etc. Aptive is fortunate to have such a dedicated employee!

5 years ago

star star star star star

Brandi Richards Vacaville, CA

Efficient, thorough, & kind. The technicians were very polite, listened to my concerns about certain areas and did a great job treating our property. Who could ask for anything more?!

5 years ago

star star star_border star_border star_border

Barb Vogel Chesterfield, MO

Tech worked outside of home, during a heavy rain. When I went looking for him to offer our garage for cover, he was sitting in his truck. Since he was protected from the rain, I did not speak to him. A few minutes later, I looked out again to ask if it was going to do any good to apply product in the heavy rain but he was gone. He left no instruction nor discussed anything with us. We called your office to asked if the product would be any good with the down pour of rain we were receiving. We were told the rain would activate the product. Looking through the information in this email concerning the service and product used, it states not to apply if rain is expected in the next 24 hours. Not sure why we were given a verbal answer which contradicts your written information concerning the effectiveness of this treatment. We need to see what results we get from this treatment before we are able to properly rate your questions below.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

star star star star star_border

Ann Romero Chula Vista, CA

*It didn't take long for them to complete the service *I like that I can have them take care of unwanted pests in between services just in case! *Very friendly! * I like that I can stop service if I want to without a hassle:)

5 years ago

star star star star star

Richard Kirkland Fairfield, CA

After a subpar experience Aptive came back and more than made up for the first appointment. The technician arrived early and asked what concerns I had and then performed a thorough re-do of the house and property line

5 years ago

star star star star star

Theodore Spara Ashburn, VA

Very friendly, on time, and thorough. Even though he recommended that maybe we did not need the inside treated, he was very accommodating when I explained why I wanted it done.

5 years ago

star star star star star

Don Stickley Deer Park, TX

Joel was very friendly and attentive. Did additional steps in the garage. He even looked up tips on scorpions for a probem I am having in another home in central Texas. Very pleased with service.

5 years ago

star star star star star

Melodie Nethers Tampa, FL

Cristen was very friendly and took time to answer questions as well as treat different areas. She was also very prompt in letting me know about there being a delay in her arrival.

5 years ago

star star star star star

Sandra lahay Bradenton, FL

first time customer. so far, am satisfied. technician was very courteous and explained in detail the answers to my questions. Dennis, who sold me the service, was also as nice and professional as Garrett.

5 years ago

star star star star star

Shaun Nelson ,

I like the fact that your tech was very professional, and informative! He made me feel comfortable about having service with you all. He also did everything that he said he was going to do.

5 years ago

star star star star star

andreia albino Wayne, NJ

Great service so far, I’ve been a customer for almost 2 years and I have no complains! Thomas Jennings went above and beyond to provide a great service and he was very nice and polite !!! Thanks !!!Andreia A

5 years ago

star star star star star

Sonja Antelope, CA

My technician went out of his way to make sure I was comfortable with all the creepy crawling/flying creatures in and around my house. He was very friendly and professional as well. Best technician so far 😊

5 years ago

star star star star star

Isleen Gardner Orlando, FL

I’m a first time customer. They were able to switch my appointment with no hassle. The technician showed up on time during the time frame assigned to me and played attention to my concerns.

5 years ago

star star star star star

Tiffanie Jones Florissant, MO

Jovan was excellent and explained in detail about today’s service before starting! Afterwards he shared with me about a spider nest in the backyard and that Aptive would be back in 7-14 Days to follow up!

5 years ago

star star star star star

Suzanne Salazar Houston, TX

Ehiamen U was on time and very thorough! The outside was cleaned and treatment was great. The outside looks even better than before! He also was very thorough in spraying the inside. Very polite. Thanks Ehiamen!

5 years ago Edited September 14, 2021

star star star star star_border

Kevin Gault San Diego, CA

Max was pleasant, answered any questions and completed all tasks that I was told would be performed. I have two rather large patio covers and Max took the time to go over brushing spider webs from each beam probably added 15 minutes to his service stop. The pest service I was using before would never spend more than 10 minutes on the property.

5 years ago

star star star star star

Don Swanson Seattle, WA

Cory did an awesome job. He was very knowledgeable about the products being used and went above and beyond what I normally see when technicians service the property. Great job!!

5 years ago

star star star star star

Pamela Flohr Houston, TX

The Aptive Tech, Isaiah C was very professional and engaging. Pleasant young man and knew what he was doing. This was my first service as I am a new customer and I am very pleased.

5 years ago

star star star star star

Vanessa Sanchez San Antonio, TX

Shawn was so nice and I felt like he was being completely honest about the services and was very descriptive about what I was signing. I hope he’s our tech for our next service!

5 years ago

star star star_border star_border star_border

Lynn Beksha Seminole, FL

I am really frustrated with the scheduling of this visit and the online app. I received a call yesterday about my appointment and the automated system said if I need inside treatment I would have to schedule an appointment. After 20 minutes on hold I opted for the call back option. My first call back came at 10:02pm EST! I tried to call back and again, on hold so I opted for callback but sent an email as well. I received a call back at 3:45AM Eastern time!!! This is not appropriate by any means. I received an email that I had an appointment scheduled for today. I responded back with my concern and received an email response again that the technician would come between 1pm and 4pm and would call 30 minutes a head of time. I never received a call 30 minutes before. I am glad I was home because I really did need the inside treatment. The technician was efficient and respectful but I am not satisfied with the scheduling process or the online app. The online app appears useless and does not function as it is outlined to do in emails or app instruction.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

star star star star_border star_border

Chris San Antonio, TX

So far you sprayed once, didnt come out for the follow up visit and we had to call about it. Now we have to wait for yall to spray 2 more times to get rid of the bugs. We have more bugs then we did before we switched to aptive. I calked today to get help, and gotput on a call back list twice and have now waited 3 hours with nocall back. Ill be cancelling as soon as possible.

5 years ago

star star star star star

Dan Franco Bellevue, WA

Technician was on time, explained what was to be done. we had to leave for an appointment which was not planned. He completed the job and we have not seen insects since. WE hope this continues.

5 years ago Edited September 14, 2021

star star star_border star_border star_border

Cathy Nutter Sacramento, CA

the technician removed the wasp nest but didn't have spray so the wasps came back. I had to go out there with spray and spray them myself. 2 days after the tech was here, spiders and ants were still there. I went out with spray I bought and sprayed. that seemed to work better. not sure what you are spraying with but it does not work. I was told if I cancelled the contract I would have to pay the additional amount due to the discount off the first visit. I don't agree with that because really nothing was done but removing the wasp nest. So I will not be referring anybody to your company.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

star star star star star_border

Alisha haley Budd Lake, NJ

My tech Richard C was very friendly and did exactly what I wanted done. Aptive gave me a courtesy spray to help me with some beetles that have invaded my yard, fingers crossed they destroyed the little bastards! Thanks Aptive! Alisha H

5 years ago

star star star star star

Paul Borick Manassas, VA

The technician knocked on the door to let us know he was on the premises. He asked if we had any special needs. He took care of the one request along with doing the regular treatment. He was courteous and professional.

5 years ago

star star star star star

Carl L. Sublett Manassas, VA

Zack W completed my service in an outstanding manner. He was courteous and respected my space. I authorize the company to remit $10.00 to him from my credit card for a job well done.

5 years ago

star star star star star

Dan Keifer Santa Clara, CA

Really want to thank the area Supervisor for coming out along with another top-notch Tech. They were very understanding. Asked great questions, and came up with a great solution to unwanted guests in our home. Dan

5 years ago

star star star star star

Agustin Pimentel San Diego, CA

First of all, I would like to thank Edoardo M, Edoardo did an excellent job in treating my property. He was very attentive to my needs and specifications of my ant situation. Thanks again Edoardo.

5 years ago

star star star star star_border

Charles R Kossman El Cajon, CA

Best: Rat boxes. Dislike: Rat boxes not provided for 4 wks until I complained to salesperson. Worst of all: Answering system is an abominagtion., Calls go to a central area, but not one answers!. Had this been in place when I signed agreement, I would never have signed up.

5 years ago

star star star star star_border

Roadrunnercoop Vacaville, CA

What I like best is the courtesy, and responsiveness to my receive on the phone whenever I call, I also appreciate the technician's professionalism, knowledge of what needs to be done, and implementation of same, but only after discussion with me as the customer. He was very polite, courteous, pleasant and thorough! Thank you Much! Gary

5 years ago Edited September 14, 2021

star star star star star

Prashantha Upadhya Hillsborough, NJ

This was my first application. Patrick B performed this activity. He was Very professional and courteous. Clearly explained everything that will happen and completed on time. Certainly created the wow! experience.

5 years ago

star star star star star

Cynthia Paredes San Antonio, TX

Tai was very good. He also apologized for the mix up that has been occurring with me and getting my service. I was ready to cancel my service. But Tai took his time and communicated with me over the service he did. Thanks

5 years ago

star star star star star

Neal Mareschal St Louis, MO

The gentlemen that came out today was extremely knowledgeable and helpful. The amount of information he provided was truly impressive. Really hope he’s the same person to come next time.

5 years ago

star star star star star

Luis D. Garcia San Diego, CA

The company has been great so far. Our technician Marco M texted 20 minutes before he arrived and that was very appreciated. He was very informative and knowledgeable. Hope to see him again!

5 years ago

star star star star star

Sylvia M. Perez San Antonio, TX

The young man Shawn R did a good job explaining what he was going to do and look for. He was patient and friendly. He has a good eye for looking for the pests. He deserves a $5 bonus. Thank you for your services.

5 years ago

star star star star star_border

Greg G Ashburn, VA

My technician Mark was extremely polite, professional very informative on the treatment process. This service was for a second treatment after the initial treatment a week and a half ago. Mark performed the service and kept me informed of what he was doing. Thank you Mark for the excellent service!

5 years ago

star star star star star

Lindsay Steinbach Kent, WA

The technician was very helpful and answered all of my questions about what kinds of wasp/hive activity we had on our house, as well as how long to wait to let our dog outside

5 years ago

star star star star star

Shelly Lynn San Diego, CA

Mike the technician is friendly efficient puntual attentive to your request! Worked hard in the excessive heat without complaint. Best tech so far! Amazing! Knew what he was doing!

5 years ago

star star star_border star_border star_border

Bladeswing 11 Bulverde, TX

Kedric R, our technician today did a good job and was very respectful of our requests. Overall Aptive is not worth the effort it takes to write this review. I will not go into too much detail, but if you really want to see all the hassles we have gone through, you can check your records and all my phone conversations I've had after waiting 20-30 minutes on hold to speak to one of your reps that aren't even in my state, to see how how many times I missed work to be home for a scheduled appointment just to have some recording call to cancel. Not to mention that I have yet to see a dead or struggling bug. (but lots of live ones)

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

star star star star star_border

Kobi Brock Maple Valley, WA

I was not home at the time of service but my husband was. The technician did not know about bringing bait stations and said he would bring them at a later date. The technician also did not attempt to come in the home and spray inside the home as we were told could be done.

5 years ago Edited September 14, 2021

star star star star star

Durga Kalidindi Richmond, TX

Aptive has been very prompt for all our re-service requests. Very happy with the service and continue to expect the same level of service. Appreciate Brandon W service today. Stay safe!!!!

5 years ago

star star star star star_border

Jill Rodgers Lake Saint Louis, MO

Did not get a message that they were coming this time, and the weather was not the greatest. The tech could not do the eaves. They did follow up the following week to complete and I had received a message that they were coming this time.

5 years ago