Name: Aptive Pest Control
Rating: 4.5

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Tracie Leland Katy, TX

while the technician was nice, he was in a super hurry and honestly made me feel like an inconvenience. He did what he needed to do BUT questions got a hasty answer that I wasn't necessarily happy with, then was gone. I don't need your people to stay for hours, but feeling rushed isn't fun.

5 years ago

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Hoa Pham Houston, TX

Clarence was extremely professional and courteous. Great smile throughout the service. Would highly recommend Clarence. He went out of his way to perform service since I had landscapers working on the property.

5 years ago

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Rebecca Kaufmann Collinsville, IL

Carnell is AMAZING!! I am so comfortable with him here and so thankful for all he does for me. He really cares about helping me with my ant problem. He's so diligent and the whole reason my ant problem is under control.

5 years ago

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Sharon Zito San Diego, CA

He was friendly, courteous and efficient. HOWEVER, HE LEFT THE GATE OPENED. My dogs and cats could have escaped and gotten hit by cars. ALWAYS CHECK GATES WHEN YOU LEAVE. Fortunately, I left shortly after he finished and saw the gate in the carport opened to the backyard and closed it before any serious mishap. SZ

5 years ago

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Carlos E Rivera ,

The person that’s coming to my home is doing a fabulous job. But, when I sign up the gentleman told me you will also be spraying for mosquitoes. The reason I mentioned it is because I have been getting bites. Please let me know if I am correct if you spray for mosquitos as well. Thank you

5 years ago

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Happy Customer San Diego, CA

Great customer service! Both Eric and Trey were awesome! Very attentive and super helpful. We've been looking for a good pest control company for while and now and I'd say we found the best!

5 years ago

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Lin W Medford, NJ

Have had Aptive for over a year. We live in the woods. Enjoying being bug free. Techs always polite & do outside & inside ,too,when requested Like having environmental products.

5 years ago

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Dianne Flowers Pearland, TX

Aptive hires really excellent people! Ken was very impressive during the service conducted at my house. I am a retired Program Manager from NASA and hired many personnel. Ken would be a person that I would hire. 😄

5 years ago

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John Flores San Antonio, TX

Tech Moncada on 9/9/20 seems nice. We spoke and he was friendly and understanding about my concern of treating outside area while it was raining. He was happy to reschedule. However, under the technician notes of the email I received as an invoice. He did none of things he listed in his report. NONE OF THEM. He literally never came closer then 10 feet onto my property in the front yard. He serviced nothing as we agreed it was too wet and raining on and of all day. I don’t appreciate LYING on ANY level. Particularly when I may be charged for a service NOT provided. Please reference the quarterly billing the email says I owe. No I will not pay that fee now. It has NOT BEEN A QUARTER YET and nothing was treated or “swept for” on any side of my property.

5 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Rivi Davis San Antonio, TX

5 years ago

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Joan Stoltman Holland, MI

Technicians have always been very respectful, courteous, and pay attention to my instructions about areas that I don’t want sprayed. I have nothing but high praise for each that has come to my door!

5 years ago

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Virginia Vacaville, CA

I'm a home owner with a huge back and front yard , and four dogs ,so when a rep from Aptive knocked I took a chance . Absolutely nothing negative to say ,always on time , knowledgeable , and there products work .

5 years ago

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Benji Horning San Diego, CA

Cody did an awesome job, we really appreciated how thorough he was, and how he clearly communicated what he was doing and how we could continue to prevent another ant infestation in the future. Thanks!

5 years ago

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Dawn Wagner Fairfield, CA

Great service . I always get reminders of my upcoming service which is appreciated because I have large dogs in the yard. Love how much attention they spend on cobweb removal too!

5 years ago

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Amanda Bartine Dumfries, VA

Jeffrey G with Aptive spent considerable time trying to help us figure out how mice are getting into our house and how they are traveling through the house. We appreciate his commitment to helping us address this issue!

5 years ago

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Michele Crecca Woodbridge, VA

The technicians at Aptive are always friendly, on-time, and thorough. Our technician on this visit, Ron W, did a great job and was very personable. He is welcome to service our residence any time!

5 years ago

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Cindy Barney Lincoln, CA

I emailed and spoke to receptionist prior to technician coming out to treat today. We have had a lot of ants around our pool. It was suggested that we show the area to the tech. When we did, we were brushed off- he blamed the heat. Whatever the reason the problem areas we share should be treated without argument. It is my understanding that tech’s are to treat problem areas that the customer requests.

5 years ago

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carol St. Petersburg, FL

Service was quick. Didn't watch what was done outside so assume everything was done as stated when signed I signed up. Didn't tell me when he was done. I don't like that. Would have liked to have been given a brief statement of what was done, instead of just receiving the email, which I did appreciate.

5 years ago

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Rob Horvath Chesterfield, MO

Company does a great job communicating with its customers via email & text, letting us know that a technician will be out on a specific day. Our Technician, John, did a great job!!

5 years ago Edited September 14, 2021

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Gsry Lynnwood, WA

Your tech was courteous, friendly and professional. Can’t remember his name and the email only showed his pix. I also tried to use the link to provide cudos but was denied, probably because I waited too long.

5 years ago Edited September 14, 2021

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Angela Johnson Austin, TX

Fast service! I was able to schedule appt on a great timely manner within 2 days! The gentleman that came to service our houz showed up early! 😊 He was extra careful with our fur babies! Great gentleman Noah!

5 years ago

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Patricia Blas San Antonio, TX

Please let Daniel know I appreciated good work. We weren’t home but we monitored the cameras and he was very thorough. We love and appreciate aptive. Please give him the credit he deserves! Best regards Patricia Blas

5 years ago

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J. Park Texas City, TX

Thank you to our tech, Billy M. He took the time to show me where he found a problem and what he did to treat. He excelled in professionalism and customer service. He is a value to your company.

5 years ago

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Teresa Williams San Antonio, TX

Dustin always does a great job, and goes above and beyond to make sure we are well protected. Please keep sending Dustin to our home for services, we are always happy with his work and his big smile. Thank Mrs Williams

5 years ago

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Natalie Addleson El Cajon, CA

When I called for a re-treatment due to the active spiders this time of year, they were responsive. The technician who came to do the treatment was polite and thorough. Thank you.

5 years ago

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rs52003 New Orleans, LA

He came back to spray for little black ants getting into my office even after he had left the property. I texted him and he was there five minutes later. I was very pleased! The customer service is fantastic!

5 years ago

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Maura Springfield, VA

The technician, Daniel C., did an outstanding job today treating the exterior of our home and clearing wasp nests. We have been very pleased with Aptive service these past two years. Excellent service technicians!

5 years ago

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Margarita garbalena Houston, TX

I’ve had issues with past technicians not performing services promised by sales associate. However Brian did an exceptional job. I’m requesting Brian for all future treatments.

5 years ago

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Dan R Indianapolis, IN

Don L did an excellent job of setting my expectations for his service today, asked me twice if I had any concerns and explained very clearly what he treated after he completed his services. Dan R.

5 years ago

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William Bennett Tampa, FL

Our technician, this time, Loren, did a great job, was much more thorough, even though this was a redo after our last spraying because of heavy rain pouring down minutes after spraying was done. Our only complaint is that we seem to still have quite a problem with spiders, their webs, their "victims" all the time.

5 years ago

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Vincent Volpe Alexandria, VA

The technician Zury P was punctual and explained the treatment that she was going to perform. She did replace some glue traps at the entrance of my garage as she had indicated. So far I am pleased with her work.

5 years ago

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Elizabeth Belleville, IL

This is the first time I've used Aptive Environmental the sales man was knowledgeable and not pushy. The Service man showed up on time. He explained exactly what he did and why.. I was very impressed

5 years ago

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Anna Ayala San Marcos, CA

Our technician today was very professional and explained his services I felt he had great people skills I'm really happy that we have this service. I'm really excited to see less and less of those ants.

5 years ago

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Eireen Hera Encinitas, CA

Kareem listened to all my concerns and did an above and beyond service. In the process of tending to our front of the house, he was stung several times by bees. I hope he is okay.

5 years ago

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G. Marie Crowle San Diego, CA

Current pestiside very effective against my long time enemy - the ANT! I appreciate how the technician lets me know when he's here and answers all my questions. Very thorough.

5 years ago Edited September 14, 2021

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Jon San Diego, CA

The company is responsive and employees respectable. Appreciate they are all clean and neat. They explain what they are doing and ask for feedback or questions. They do a good job. Today's work was exceptional!

5 years ago

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Margo Bick Sacramento, CA

responsive and professional. i noted that big old web still needs attention on the front eves. do i have to wait til next time to get it down? It is visible from my living room. please contact me. very nice technician.

5 years ago

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Jasmine Gonzalez San Antonio, TX

Excellent customer service! Noah answered all the questions I had, was extremely polite and understanding to the craziness of my kids inside my house which I appreciate. Very great start.

5 years ago

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Michael Belk ,

Tyler treated the outside of the house as a re-service treatment since the previous tech only cleaned but did not spray. He apologized and did a complete service. Let me know when he was finished and informed me I could request the same tech. Would be nice if e mail of upcoming service included a window time of treatment.

5 years ago

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Jay Pearland, TX

Cannon was great I would like to request him doing my quarterlies. He’s thorough and meticulous. Just want I am paying for. Side note. Please apply my $30 coupon before the next quarterly. Thank you

5 years ago

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John Logan Pasadena, TX

Rodrigo was excellent, made contact before his arrival, checked in when he arrived, we spoke about any pest concerns I had. Checked out when he departed to confirm I was satisfied. A+ service.

5 years ago

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Kelly Fisk Puyallup, WA

Casey was professional, prompt, and did a great job servicing our house and yard for spiders, ants, and other insects. She was thorough and took the time to look around for nests and webbing. She did a great job!

5 years ago

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Sharon F Friendswood, TX

Wonderful, wonderful customer service. He is a caring individual. Did a wonderful job on exterminating and then checked with us to make sure everything was OK. He is just the best!!

5 years ago Edited September 14, 2021

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Sabina Sacramento, CA

Very professional and friendly. Got it done quickly and was accommodating to my schedule. Hopefully will see results in the coming days because these ants are really bummin me out!

5 years ago

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Dorsey Rushing Pearland, TX

Good explanation of what and how the treatment would take place and I was given a chance to ask questions and provide input before the application of the product. He did a great job!

5 years ago

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Jeff May San Antonio, TX

Our Technician did a great job and was very kind and courteous. He answered all her questions and explained what he was going to do before he did it and made us understand what it was for.

5 years ago

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Michael Hewlett Somerville, NJ

They had just serviced us 2 days ago and my son was playing with friends and by accident unearthed a bee hive in the ground. I called aptive Sunday night and they sent someone out on Monday who resolved the issue.

5 years ago

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Sandra Newton Irvington, NY

Samatha was really wonderful and very informative. Samatha explained each step to everything she was performing. Very knowledgeable. If I can I would like Samatha to come back.

5 years ago

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Ralph larue Lakeland, FL

The tech listened really well to where I needed treated and did an excellent job. But the cost of the treatments are to expensive and I don’t like having to sign a years agreement .

5 years ago

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Russ Gaddi West Sacramento, CA

My experience with Aptive was fantastic! Daniel, my tech, did a phenomenal job spraying the spiders and cleaning up the webs! Thanks Daniel! Hope to see you at your next visit with us!

5 years ago