Name: Aptive Environmental
Rating: 4.2

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Rongayle San Antonio, TX

He was scheduled to come at 3:00. He showed up at 8:30 while we are still asleep. I couldn't let him inside because my wife had just gotten off work a couple of hours earlier and had just gotten to sleep. My concern was ants in both bathrooms. He said he would treat outside and then come back later today to get the bathrooms. He never showed up so I still have ants in both bathrooms.

5 years ago

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Walt Merrill San Diego, CA

David is a very professional individual who takes pride in his performance. When I asked him a question, he answered to the best of his ability in a calm, professional manner. I was satisfied with his answers.

5 years ago

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x -lefty City of Saint Peters, MO

I personally had just gotten home at the time and missed speaking with the tech, but wasn't sure if this quarterly treatment should have included any part of the interior of the house, more so in the garage and basement... seems like a lot nearly $100 for what was done just on the outside in aprox 8-10minutes

5 years ago

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Carol Sparks Pearland, TX

I love the ease of service. However, the technicians do not always perform all tasks as they should. Sometimes we receive amazing technicians that are knowledgeable, and willing to do the work. Sometimes we get technicians that use the "no contact" procedures to do half the job, and leave before the homeowner can say anything. The last technician did not clean the eaves as he should. I believe he only sprayed the foundation where he did not have to get in the flowerbed to do so. Only one side of our home does not have a flower bed.

5 years ago

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Kristin Taylor League City, TX

Very friendly and thorough. My 3 yr old followed him around the house despite my pleas for him to stop and he was fantastic with him. When he left my son even sat on the ground and pouted that he left

5 years ago

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Roy Cato Fairfield, CA

Dislike the most - personnel are not putting on their face mask for COVID-19 precautionary measure and I was told that techs visiting will have mask on. Both visits from 2nd and 8th of October, techs did not wear mask - Had to tell person on the 2nd to put on a mask; techs that showed up on the 8th told to put on mask but did not do so. Like - timely response from customer service.

5 years ago

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Sandy Poche Spring, TX

One of the great things about Aptive is that if a concern arises after they have serviced the house - they willing come back and retreat the house. Great price for the service.

5 years ago Edited December 22, 2021

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Brenda Hardy Phoenix, AZ

My technician, Devin, was awesome! I told him we were seeing a lot of spiders and he told me he would be sure to spray close to the areas we were seeing them. He seemed knowledgeable and professional.

5 years ago

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Marianela Villarreal San Antonio, TX

John R a en his team did an excellent job fumigating the back of the house and even gave me a few suggestions regarding some trees growing too close to my house. I appreciate their well done job!!

5 years ago

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richard swierat Wappingers Falls, NY

The technician explained the treatment and any concerns I had regarding safety of the product. We also discussed anything I needed different, He is very professional, caring and knowlegeable

5 years ago

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Briggitte Buchanan ,

My technician William is the best in the entire company. He is the only technician I will allow in my home. He listened to me and genuinely demonstrated his concern ! Customer service goes a very long way !Thank you. Hopefully the heat will go away soon.

5 years ago

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Shobhit Kirkland, WA

I am giving the review for the technician who did the service, not for the the overall Aptive. its a 3rd service and I am satisfied with the this technician while with others two not a great experience.

5 years ago

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Leslie Sokolik Auburn, WA

Initial visit was great, detailed. Follow up had 2 email 2x and call another 2, before got a hold of a live person as I was told someone would be out on Monday 9/97 and no one did. Person was to come out between 1-3 today and called at 4:30 to say will be out in about 15 minutes. Well I had errands to do and wasn’t home. Explained about the spiders everywhere by the doors and such. The tech said he would take care of it. Great. Well get home and there by the entry to the house is the same webs and spiders. So no, not impressed

5 years ago

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Dennis Clark Portage, IN

We have had their home insect treatment. Their technicians are professional, conscientious and diligent in their work. Our last representative (Lance M) did an outstanding job. Dennis C

5 years ago

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Eddie Harris Warrenton, VA

Michael was very nice, however he forgot to spray my storage shed inside & out as I specifically requested before he left. Besides the sticky traps he stated someone would eventually bring out to me and replace in my garage because he did not have any at the time, everything else was fine.

5 years ago

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Mark Enloe San Antonio, TX

I appreciate how you abided by my request to notify me ahead of time Noah. Noah was willing to meet my requests and was polite in his interactions with me. This was the best visit so far.

5 years ago

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SoCalm95 Brookfield, WI

Aptive technicians are very diligent in providing their contracted services and really go the extra yards to address and rectify special needs should they occur . Could not be more satisfied!

5 years ago

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Rick S Greenwood, IN

We are Rick S. in Greenwood, In. Mike did our service yesterday. He was the best technician we have had since we started service. He was very thorough and attentive to details.

5 years ago

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James Catena San Antonio, TX

Justin was on time, very professional, and provided an exceptional service. I wish he was my regular technican instead of a different person sent each time the service is performed. Thanks Justin for a job well done.

5 years ago

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Shawn Tehrani Tampa, FL

Paola was great! she asked if i had any areas of concerns (which i did) and she was quick to pay extra attention to those areas for me. She made sure every window was clean and sprayed everywhere.

5 years ago

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Sara Ramona, CA

After my first 2 services, our issues were not solved. I had to complain to let you guys know that it didn’t work. Tia tech was very understanding and literally told me I was being lied to by your answering service and your sales team. I only want him to come to my property No other tech please

5 years ago

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Pauline warner Greenwood, IN

Jacob M was very informative and very personable I was very please for him answering my questions he has a huge amount of patience I hope he is assigned to come to our house every 3 months

5 years ago

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Kristen Cruz San Antonio, TX

We had a pest control company before and they never did half of the services we received today with Aptive. It was our first service and I’m pleased with how they treated our home.

5 years ago

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Tom Aguilar San Antonio, TX

Aptive employee Noah was very professional and helpful in answering several questions I had about the service. This is my first pest control service being used, so let's see how it works.

5 years ago

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Aj Lakeside, CA

Best technician yet! If I could have continuous service provided by Ricardo I’d be set. Aptive was quick to respond to my needs and sent this guy out within 3 days from email to doorstep. Keep it up guys.

5 years ago

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Aquilino Diaz Stafford, VA

Outstanding service. The technician let us know he was about to start, and verified the service. He was polite, professional, and friendly — a true credit to Aptive Environmental!

5 years ago

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chunying xie San Diego, CA

Billy is SOOOO wonderful. He arrived on time, answered my questions thoroughly and patiently, and performed the job wonderfully. He is so polite and patient and I am so happy with what he has done!

5 years ago

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Jeanybee Dickinson, TX

My visit this week was 5 weeks short of the quarterly date, so the technician offered to perform it early at no charge. I'm not aware of any other service that would have provided this opportunity.

5 years ago

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Rochelle ThanhDung Nguyen DMD Renton, WA

Aptive service is very professional and efficient. It carries excellent product that eliminates my large black ant and spider problems after the first application! I was so impressive with Aptive!

5 years ago

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Crystal H Sacramento, CA

Awesome service. The young man that came was thorough and helped answer some questions. I feel confident they will help me with my pest problems. Very pleased with this company.😁

5 years ago

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Megan Gluesenkamp Chicago, IL

Javon came out today! Super friendly! I was pleased with his service as I always am with the service technicians that come out. I can’t say the same about calling or emailing to get pest identification. Aptive has failed in this category. I’ve been told multiple times supervisors would call me! They never did! Like I said Javon was great and Super friendly and informative! Your service techs are making your company!

5 years ago

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Jane Gangcuangco Bel Air, MD

I had my second service done today by Alonzo. He was friendly and personable! He wanted to make sure he accommodated all my concerns. Thank you Aptive for sending an awesome technician!

5 years ago Edited September 17, 2021

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KAILEY St. Petersburg, FL

Paola was awesome. She was on time, called me ahead, and was respectful of the home and my dogs. I felt very comfortable with her taking care of the home and yard. I would love to have Paola again!

5 years ago

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Tracie Leland Katy, TX

while the technician was nice, he was in a super hurry and honestly made me feel like an inconvenience. He did what he needed to do BUT questions got a hasty answer that I wasn't necessarily happy with, then was gone. I don't need your people to stay for hours, but feeling rushed isn't fun.

5 years ago

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Hoa Pham Houston, TX

Clarence was extremely professional and courteous. Great smile throughout the service. Would highly recommend Clarence. He went out of his way to perform service since I had landscapers working on the property.

5 years ago

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Rebecca Kaufmann Collinsville, IL

Carnell is AMAZING!! I am so comfortable with him here and so thankful for all he does for me. He really cares about helping me with my ant problem. He's so diligent and the whole reason my ant problem is under control.

5 years ago

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Sharon Zito San Diego, CA

He was friendly, courteous and efficient. HOWEVER, HE LEFT THE GATE OPENED. My dogs and cats could have escaped and gotten hit by cars. ALWAYS CHECK GATES WHEN YOU LEAVE. Fortunately, I left shortly after he finished and saw the gate in the carport opened to the backyard and closed it before any serious mishap. SZ

5 years ago

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Carlos E Rivera ,

The person that’s coming to my home is doing a fabulous job. But, when I sign up the gentleman told me you will also be spraying for mosquitoes. The reason I mentioned it is because I have been getting bites. Please let me know if I am correct if you spray for mosquitos as well. Thank you

5 years ago

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Happy Customer San Diego, CA

Great customer service! Both Eric and Trey were awesome! Very attentive and super helpful. We've been looking for a good pest control company for while and now and I'd say we found the best!

5 years ago

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Lin W Medford, NJ

Have had Aptive for over a year. We live in the woods. Enjoying being bug free. Techs always polite & do outside & inside ,too,when requested Like having environmental products.

5 years ago

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Dianne Flowers Pearland, TX

Aptive hires really excellent people! Ken was very impressive during the service conducted at my house. I am a retired Program Manager from NASA and hired many personnel. Ken would be a person that I would hire. 😄

5 years ago

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John Flores San Antonio, TX

Tech Moncada on 9/9/20 seems nice. We spoke and he was friendly and understanding about my concern of treating outside area while it was raining. He was happy to reschedule. However, under the technician notes of the email I received as an invoice. He did none of things he listed in his report. NONE OF THEM. He literally never came closer then 10 feet onto my property in the front yard. He serviced nothing as we agreed it was too wet and raining on and of all day. I don’t appreciate LYING on ANY level. Particularly when I may be charged for a service NOT provided. Please reference the quarterly billing the email says I owe. No I will not pay that fee now. It has NOT BEEN A QUARTER YET and nothing was treated or “swept for” on any side of my property.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Rivi Davis San Antonio, TX

5 years ago

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Joan Stoltman Holland, MI

Technicians have always been very respectful, courteous, and pay attention to my instructions about areas that I don’t want sprayed. I have nothing but high praise for each that has come to my door!

5 years ago

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Virginia Vacaville, CA

I'm a home owner with a huge back and front yard , and four dogs ,so when a rep from Aptive knocked I took a chance . Absolutely nothing negative to say ,always on time , knowledgeable , and there products work .

5 years ago

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Benji Horning San Diego, CA

Cody did an awesome job, we really appreciated how thorough he was, and how he clearly communicated what he was doing and how we could continue to prevent another ant infestation in the future. Thanks!

5 years ago

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Dawn Wagner Fairfield, CA

Great service . I always get reminders of my upcoming service which is appreciated because I have large dogs in the yard. Love how much attention they spend on cobweb removal too!

5 years ago

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Amanda Bartine Dumfries, VA

Jeffrey G with Aptive spent considerable time trying to help us figure out how mice are getting into our house and how they are traveling through the house. We appreciate his commitment to helping us address this issue!

5 years ago

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Michele Crecca Woodbridge, VA

The technicians at Aptive are always friendly, on-time, and thorough. Our technician on this visit, Ron W, did a great job and was very personable. He is welcome to service our residence any time!

5 years ago

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Cindy Barney Lincoln, CA

I emailed and spoke to receptionist prior to technician coming out to treat today. We have had a lot of ants around our pool. It was suggested that we show the area to the tech. When we did, we were brushed off- he blamed the heat. Whatever the reason the problem areas we share should be treated without argument. It is my understanding that tech’s are to treat problem areas that the customer requests.

5 years ago