Name: Aptive Environmental
Rating: 4.2

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Amber Indianapolis, IN

MAT H. was amazing!!! He was very personable and seemed happy to be doing his job! He did a thorough job and explained everything that would be taking place. If I had cash I would’ve tipped him! Amber M.

4 years ago

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Denon Alderson Chula Vista, CA

Eduardo was another stellar representative of Aptive. He took our yard personally, gave us additional insight about our pests, and committed to following through until our garden is free! 🐛🐛🐛🦋🦋🦋

4 years ago

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Maria McGurk Chino Hills, CA

Mr. A. is a very professional, polite and expert in his work. This is the second time Aptive Service came into my house and so far the experience has been outstanding. ThanK you and God is with you, Mrs. Maria McGurk

4 years ago

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Jessi Rieken Seattle, WA

My Technician was great! He walked me around my backyard, showed me what he had done and asked if I had any questions. He was professional, kind and very informed to all my questions about spiders and bugs. Thank you!

4 years ago

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Greg Junior Spring Valley, NY

Tech Follow social distance when arrived at the location he make sure all main targets all around the house es fumigate he explained everything that he was going to do before he started thank you so much he gets a 5 ⭐️

4 years ago

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Joe K Warren Township, NJ

Vincent D. was very professional , spoke to me prior to service asked me about my pest concerns. Explained what he would be doing and when finished , he let me know and when they would be back.

4 years ago

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Jian Zhou Fairfax, VA

LEAD SP-Kevin S. was very thorough and methodical. He walked through the outside and inside of my home to inspect, asked questions and answered mine. I liked his service, very professional.

4 years ago

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Brooke Bender Carmel, IN

They have excellent customer service. Everyone I've spoken to has been so thorough on the process and what exactly is being done. They are always so kind and friendly as well.

4 years ago

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Bianca ,

Joshua was extremely knowledgeable and took time to explain what he was seeing and the process. A friend recommended Aptive to me. I would also recommend Aptive. Thank you.

4 years ago

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Jeff Smith Ballwin, MO

After some concerns re: previous service, they came out quickly and addressed the issues I had speedily and with great communication throughout the process. Will always refer them to others!!

4 years ago

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Quinn Hume ,

Aptive comes to the house as scheduled and does a thorough job. The technician also takes the time to explain things if you have questions. And he informs you of when he's done on the site.

4 years ago

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Aaron Evins Cibolo, TX

John R. came out and did a phenomenal job and educated me about the process as well. He was an amazing person as well and I will be trying to get him out personally for the rest of my services if I can!

4 years ago

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Lee Bennett Vienna, VA

Only the exterior area was treated; nothing was done inside the house to remove the insects that had been captured on the sticky strips since last time. Perhaps if previous visits had been examined, it would have been noticed that we have had occasional mice and ever rarer an occasional snake.

4 years ago

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Theresa C. ,

I was very impressed with the through initial inspection conducted by Michael. Also glad to hear about what is covered by Aptive. I received a recomendation from a family member and very glad we made the change.

4 years ago

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john durazo San Diego, CA

Marco did a very good job, I liked the text message letting me know when he would be a my house. Checked all the bait stations and did a through job of straying for critters.

4 years ago

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Tammy Turner ,

Jordan was great super knowledgeable and friendly!! He did a really thorough job and explained as he went and allowed me to ask questions as well! Hopefully Jordan will be our “bug guy” from now on!!

4 years ago

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Kent Lew Richmond, TX

Deoindrae did an outstanding job during my appointment. He was thorough in spraying areas including parts of the lawn that may have exhibited insect activity. Kept me notified of his arrival. Did a f great job.

4 years ago Edited August 1, 2022

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Linda S-E St Louis, MO

I have asked several times that a receipt be left in my mailbox or on my door that service has been down, and once again, nothing. I do not always hear/see the person outside and would like to talk to them when here. No one knocked to see if I was available. I’m growing tired of this and am thinking about canceling my service if this simple task isn’t adhered to.

4 years ago

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John Knight Oceanside, CA

As far as the servicing and maintenance I could not be happier. The technicians are super respectful, listen to any concerns, and have taken care my issues. It has been nice not having to listen to my wife scream every time a web hit hers, lol. I have recommended Aptive to other neighbors and set my Mom up with Aptive service.

4 years ago

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Tampa-12 Lake Saint Louis, MO

I have been using Aptive Environmental for almost 2 years and I can honestly say I have not seen a single spider, wasp or any bugs in my home! I would highly recommend them to any of my friends, or family.

4 years ago

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SuzyD Riverview, FL

Time frame changed twice, since reservice scheduled. Agent on the phone was impolite, kid of patronizing and refused to check how many people she had on the list before me and it was a 5 hour frame. Telling me that was not possible when it had been done serval times before. Also I like to check it because before I had a case when technical had not shown up. Agent told me that company policy have changed. When she arrived she refused to look for wasps nest, treat the yard area around the house, windows and doors outside! She told me to call customer service for a re-service for that. But was not she here on a re-service call to do all that? Very bad attitude, being on a service call and refusing to treat the areas required. After 5 minutes begging at least she treat the requested area inside.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Mar. 16th, 2021

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Emma Saint Charles, MO

At my last service date in the end of February I told the technician my concerns about voles and wasps and he specifically targeted those areas as well as completing my routine indoor spray.

4 years ago

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Amery Yono El Cajon, CA

The technician called me 20 minutes before his arrival he was very thorough and asked questions as well to make sure I got the best service at my appointment thank you very much!

4 years ago

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Marcelle Helgesen Oceanside, CA

The two technicians who treated my yard spent more time and covered more areas than any other technician I have had since I started with Aptive! I hope Josh would be assigned to my account permanently!

4 years ago

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Leslie Kian Houston, TX

Good company with professional and courteous staff. On the down side, scheduling is inconvenient because we are given a day when tech arrives, but no timeframe. It's difficult to be available an entire day. Requesting a call before they arrive not helpful because it's usually minutes before arrival (basically no advance notice).

4 years ago

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Todd H Noblesville, IN

John T and Josh did a great job today! John T asked if I was having any issues and just today, I saw two ants in one of our rooms. John T came into the house and sprayed that room for me.

4 years ago

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Daniel McMahon Brandon, FL

My questions/concerns were answered. Aside from resolving my requests, the wasp nest that developed on the outside of the second floor was also taken care of. Thank you!

4 years ago

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Curvie Hawkins Bonney Lake, WA

It was a very quick visit - while that seems like it should be good, I would rather a thorough visit for this service, not quick. Results of this service are yet to be seen. I will say that I caught up to technician on his way back to the truck after the quick visit and told him the only problem was cobwebs on light fixtures. Those cobwebs were still there after he left. This makes me question just how thorough he was in the other treatments applied.

4 years ago

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Melissa Perez San Diego, CA

I love this company.. everyone of the reps who came out were always on time and always called ahead to confirm. They were all very pleasant and nice and professional. Excellent customer service when calling into the office.

4 years ago

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Lev Peysekhman Hillside, NJ

Darious S. did a fantastic job. We had over a foot of snow piled up around the house and he took the extra care and attention to make sure every inch of our perimeter was taken care of.

4 years ago

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Anne Vance Woodbridge, VA

The company is very diligent about reminding you in advance of upcoming appointments, and they are great about working with you if you have certain time constraints. The technicians have all been friendly and efficient.

4 years ago

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John Vienna, VA

Nicolas politely introduced himself and we discussed what should be done. He was polite and professional throughout. The job was well done, and without disruption. Bravo, Nicolas!

4 years ago

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A gershman ,

Aptive is an excellent company. Their employees are extremely courteous, knowledgeable and professional. They are very responsive and always ensure when they leave the customer is happy.

4 years ago

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Marcy Rockville, MD

My technician, Daniel J, came out today for a reservice. He was extremely attentive to my concerns and tailored his visit to specifically address them. He was very pleasant to deal with, as all the Aptive technicians have been.

4 years ago

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Araceli Gomez Houston, TX

He did spray outside and a problem area in the front bedroom window. I was concerned that he wasn’t going to spray inside. He said since he sprayed the outside it was a “waste of product “ although everyone else that had been here before always sprayed inside and out without us telling them. I did ask him to please spray at least the kitchen, front bedroom and 2 sliding doors. I do have a membership and pay $110 every 3 months.

4 years ago

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Kevin D Franklin, IN

Matt H was on time and was thorough. We always notice a difference after an Aptive treatment. Appreciate the time, effort and detail to attention that meets our expectations.

4 years ago

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Lesa Houston, TX

I appreciate the customer service. Every time I am on the phone they are helpful and kind. The technician who came to the house did a great job with such a positive attitude.

4 years ago

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scott henry Sacramento, CA

The technician was very pleasant and professional. My only concern was that from when they arrived to when their vehicle left was only 7 minutes. I understand they have routines that allow them to move quickly, but how can one fully inspect, plan and treat in that short amount of time? Not too mention the fact they have to load and unload equipment.

4 years ago

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James Watson Elk Grove, CA

Always friendly. This is second time he has been here. He knocked on door to check to see if we needed anything extras (we had a mouse problem). Thanks for doing a great job!

4 years ago

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Tonia Miles Chicago, IL

Rex has been doing my service. He's the best person and does an awesome job. Answers every question. I couldn’t ask for a better person to service my home. Amazing job Rex.

4 years ago

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Lupe Coons Oceanside, CA

Professionalism and great customer service by the technician. He called me ahead of time to make sure his arrival worked with my schedule and reminded me to make sure my dog did not go outside for a couple of hours.

4 years ago

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Patrick Leffel Bonney Lake, WA

As always, I appreciate the reminders about my appointment, and the technician letting me know that they are on the way. I really appreciate that he filled my bait station! I would like to receive more feedback on what they found after the appointment. The checkboxes are cool, but it doesn't tell me what they found.

4 years ago

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Brian Fulton Downey, CA

The customer service from scheduling to technician performance has been outstanding. I also like the fact that chemicals are changed periodically so the pests don't build up a barrier to them.

4 years ago

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Chris Creek Plainfield, IN

Rex went above and beyond by closing an outside access panel which prevents pest entry and also helps with my heat bill. Rex always checks with me before he starts and asks how he could help.

4 years ago Edited September 14, 2021

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Alfred Ray Modesto, CA

Mr. H. was amazing. He made sure that my yard was absolutely for free. He made sure all the eaves we’re clean and free of spiderwebs. Make sure you get that guy as your technician.

4 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Marcos Montes Burke, VA

Robert R performed the outdoor service today. He was courteous and friendly. He called about 10 minutes before arriving so we could the dog inside. He and Aptive communicate well.

4 years ago

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Kevin Oliver Odessa, TX

Honestly he has by far been the best technician we have ever had. Not only did he go into great detail about what and how he was going to treat my home he explained why I may have been having issues in the 1st place.

4 years ago

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Nona C Strong El Dorado Hills, CA

The technicians always ring in when they arrive, and they're always friendly and helpful. Today, it was Dan. He was exceptional in his greeting. Thanks very much, Dan. Great guy!

4 years ago

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Isabel Castro Corpus Christi, TX

Michael C exceeded expectations when I reported a pest control problem since my scheduled 3 month service in November. He showed care and concern for my family and pets; explained what he was doing and why.

4 years ago

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Dana Sather Lakeside, CA

Customer service by the tech is great but by phone to the office is not so great. I would like to know ahead of time what the expected time of arrival will be, as we need to prepare for arrival (gates unlocked, outdoor furniture turned over, dog put away, etc). I called in the morning and was told our window was between 2-4pm. The rep then called at 12:30 to say he would be there in 30 minutes and was surprised I was given that time frame because he would be done with work by then.

4 years ago