Name: Aptive Environmental
Rating: 2.5

star star star star_border star_border

Linda S-E St Louis, MO

I have asked several times that a receipt be left in my mailbox or on my door that service has been down, and once again, nothing. I do not always hear/see the person outside and would like to talk to them when here. No one knocked to see if I was available. I’m growing tired of this and am thinking about canceling my service if this simple task isn’t adhered to.

4 years ago

star star star star star_border

John Knight Oceanside, CA

As far as the servicing and maintenance I could not be happier. The technicians are super respectful, listen to any concerns, and have taken care my issues. It has been nice not having to listen to my wife scream every time a web hit hers, lol. I have recommended Aptive to other neighbors and set my Mom up with Aptive service.

4 years ago

star star star star star

Tampa-12 Lake Saint Louis, MO

I have been using Aptive Environmental for almost 2 years and I can honestly say I have not seen a single spider, wasp or any bugs in my home! I would highly recommend them to any of my friends, or family.

4 years ago

star star star_border star_border star_border

SuzyD Riverview, FL

Time frame changed twice, since reservice scheduled. Agent on the phone was impolite, kid of patronizing and refused to check how many people she had on the list before me and it was a 5 hour frame. Telling me that was not possible when it had been done serval times before. Also I like to check it because before I had a case when technical had not shown up. Agent told me that company policy have changed. When she arrived she refused to look for wasps nest, treat the yard area around the house, windows and doors outside! She told me to call customer service for a re-service for that. But was not she here on a re-service call to do all that? Very bad attitude, being on a service call and refusing to treat the areas required. After 5 minutes begging at least she treat the requested area inside.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Mar. 16th, 2021

star star star star star

Emma Saint Charles, MO

At my last service date in the end of February I told the technician my concerns about voles and wasps and he specifically targeted those areas as well as completing my routine indoor spray.

4 years ago

star star star star star

Amery Yono El Cajon, CA

The technician called me 20 minutes before his arrival he was very thorough and asked questions as well to make sure I got the best service at my appointment thank you very much!

4 years ago

star star star star star

Marcelle Helgesen Oceanside, CA

The two technicians who treated my yard spent more time and covered more areas than any other technician I have had since I started with Aptive! I hope Josh would be assigned to my account permanently!

4 years ago

star star star star star_border

Leslie Kian Houston, TX

Good company with professional and courteous staff. On the down side, scheduling is inconvenient because we are given a day when tech arrives, but no timeframe. It's difficult to be available an entire day. Requesting a call before they arrive not helpful because it's usually minutes before arrival (basically no advance notice).

4 years ago

star star star star star

Todd H Noblesville, IN

John T and Josh did a great job today! John T asked if I was having any issues and just today, I saw two ants in one of our rooms. John T came into the house and sprayed that room for me.

4 years ago

star star star star star

Daniel McMahon Brandon, FL

My questions/concerns were answered. Aside from resolving my requests, the wasp nest that developed on the outside of the second floor was also taken care of. Thank you!

4 years ago

star star star star_border star_border

Curvie Hawkins Bonney Lake, WA

It was a very quick visit - while that seems like it should be good, I would rather a thorough visit for this service, not quick. Results of this service are yet to be seen. I will say that I caught up to technician on his way back to the truck after the quick visit and told him the only problem was cobwebs on light fixtures. Those cobwebs were still there after he left. This makes me question just how thorough he was in the other treatments applied.

5 years ago

star star star star star

Melissa Perez San Diego, CA

I love this company.. everyone of the reps who came out were always on time and always called ahead to confirm. They were all very pleasant and nice and professional. Excellent customer service when calling into the office.

5 years ago

star star star star star

Lev Peysekhman Hillside, NJ

Darious S. did a fantastic job. We had over a foot of snow piled up around the house and he took the extra care and attention to make sure every inch of our perimeter was taken care of.

5 years ago

star star star star star

Anne Vance Woodbridge, VA

The company is very diligent about reminding you in advance of upcoming appointments, and they are great about working with you if you have certain time constraints. The technicians have all been friendly and efficient.

5 years ago

star star star star star

John Vienna, VA

Nicolas politely introduced himself and we discussed what should be done. He was polite and professional throughout. The job was well done, and without disruption. Bravo, Nicolas!

5 years ago

star star star star star

A gershman ,

Aptive is an excellent company. Their employees are extremely courteous, knowledgeable and professional. They are very responsive and always ensure when they leave the customer is happy.

5 years ago

star star star star star_border

Marcy Rockville, MD

My technician, Daniel J, came out today for a reservice. He was extremely attentive to my concerns and tailored his visit to specifically address them. He was very pleasant to deal with, as all the Aptive technicians have been.

5 years ago

star star star star_border star_border

Araceli Gomez Houston, TX

He did spray outside and a problem area in the front bedroom window. I was concerned that he wasn’t going to spray inside. He said since he sprayed the outside it was a “waste of product “ although everyone else that had been here before always sprayed inside and out without us telling them. I did ask him to please spray at least the kitchen, front bedroom and 2 sliding doors. I do have a membership and pay $110 every 3 months.

5 years ago

star star star star star

Kevin D Franklin, IN

Matt H was on time and was thorough. We always notice a difference after an Aptive treatment. Appreciate the time, effort and detail to attention that meets our expectations.

5 years ago

star star star star star

Lesa Houston, TX

I appreciate the customer service. Every time I am on the phone they are helpful and kind. The technician who came to the house did a great job with such a positive attitude.

5 years ago

star star star star_border star_border

scott henry Sacramento, CA

The technician was very pleasant and professional. My only concern was that from when they arrived to when their vehicle left was only 7 minutes. I understand they have routines that allow them to move quickly, but how can one fully inspect, plan and treat in that short amount of time? Not too mention the fact they have to load and unload equipment.

5 years ago

star star star star star

James Watson Elk Grove, CA

Always friendly. This is second time he has been here. He knocked on door to check to see if we needed anything extras (we had a mouse problem). Thanks for doing a great job!

5 years ago

star star star star star

Tonia Miles Chicago, IL

Rex has been doing my service. He's the best person and does an awesome job. Answers every question. I couldn’t ask for a better person to service my home. Amazing job Rex.

5 years ago

star star star star star

Lupe Coons Oceanside, CA

Professionalism and great customer service by the technician. He called me ahead of time to make sure his arrival worked with my schedule and reminded me to make sure my dog did not go outside for a couple of hours.

5 years ago

star star star star star_border

Patrick Leffel Bonney Lake, WA

As always, I appreciate the reminders about my appointment, and the technician letting me know that they are on the way. I really appreciate that he filled my bait station! I would like to receive more feedback on what they found after the appointment. The checkboxes are cool, but it doesn't tell me what they found.

5 years ago

star star star star star

Brian Fulton Downey, CA

The customer service from scheduling to technician performance has been outstanding. I also like the fact that chemicals are changed periodically so the pests don't build up a barrier to them.

5 years ago

star star star star star

Chris Creek Plainfield, IN

Rex went above and beyond by closing an outside access panel which prevents pest entry and also helps with my heat bill. Rex always checks with me before he starts and asks how he could help.

5 years ago Edited September 14, 2021

star star star star star

Alfred Ray Modesto, CA

Mr. H. was amazing. He made sure that my yard was absolutely for free. He made sure all the eaves we’re clean and free of spiderwebs. Make sure you get that guy as your technician.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

star star star star star

Marcos Montes Burke, VA

Robert R performed the outdoor service today. He was courteous and friendly. He called about 10 minutes before arriving so we could the dog inside. He and Aptive communicate well.

5 years ago

star star star star star

Kevin Oliver Odessa, TX

Honestly he has by far been the best technician we have ever had. Not only did he go into great detail about what and how he was going to treat my home he explained why I may have been having issues in the 1st place.

5 years ago

star star star star star

Nona C Strong El Dorado Hills, CA

The technicians always ring in when they arrive, and they're always friendly and helpful. Today, it was Dan. He was exceptional in his greeting. Thanks very much, Dan. Great guy!

5 years ago

star star star star star

Isabel Castro Corpus Christi, TX

Michael C exceeded expectations when I reported a pest control problem since my scheduled 3 month service in November. He showed care and concern for my family and pets; explained what he was doing and why.

5 years ago

star star star star_border star_border

Dana Sather Lakeside, CA

Customer service by the tech is great but by phone to the office is not so great. I would like to know ahead of time what the expected time of arrival will be, as we need to prepare for arrival (gates unlocked, outdoor furniture turned over, dog put away, etc). I called in the morning and was told our window was between 2-4pm. The rep then called at 12:30 to say he would be there in 30 minutes and was surprised I was given that time frame because he would be done with work by then.

5 years ago

star star star star star

Alicia Contreras San Diego, CA

Excellent service and reasonable prices! Every service person we have dealt with have been professional, very friendly and thorough! Eric, our technician today was fantastic! Thank you!

5 years ago

star star star star star

Andrade Lamb Fallbrook, CA

Leo was courteous and personable. He explained what service he would be delivering and assured me that I could reach out to Aptive if we spotted any critters. Excellent service!!!

5 years ago

star star star star star

Rick Kenworthy San Antonio, TX

So far, the service and results have been exemplary. Technicians are very polite and explain all the services they are going to perform. No bugs since starting service (6 months).

5 years ago

star star star star star

Mary Ramos San Antonio, TX

Fern let me know when he arrived. He explained the service he was going to perform. He answered questions to my satisfaction. When finished, he let me know. He is very thorough, friendly, and polite.

5 years ago

star star star star star

Christie Clapp Federal Way, WA

All the reminders before the service is performed as to the appointment scheduled and time. I have to make sure the back gate is unlocked and knowing close to when the technician will arrive really helps!!!

5 years ago Edited September 14, 2021

star star star star star

Diane E Thomas ,

Best - The person who comes to our home was very accommodating and sprayed everywhere we told him we'd had bugs We would appreciate if reminder calls were made after 9 am. 7 am is before we get up. Thanks

5 years ago

star star star star star

Outrunme68 ,

Lance M performed my service today. He treated some carpenter bee holes on my house which required him to use my ladder (7 ft) to reach. I appreciate the extra effort. -Thomas Laslie

5 years ago

star star star star star

Inga Patterson Ruskin, FL

Richard was very professional and courteous. He took the time to explain about the problem I'm having with roaches and the different procedures to get the problem solved (German Roaches).

5 years ago

star star star star star

Fatmata Tsifo Puyallup, WA

My experience went well with the gentleman. Sorry I forgot your name but he is black. He answered all my questions and give me some tips on how to deal with problem I have. Thank you 🙏

5 years ago

star star star star star

Keisha P Robles Valrico, FL

The technician did a great job ensuring all the areas that showed him was sprayed. He also went around to see if there is another area that needed fumigation. Customer service great!!!

5 years ago

star star star star star

Mike M. Brownsburg, IN

In the past we have had issues with the service but today, Nathan J., took the time to ask if we needed anything special looked at or treated. He did a thorough job spraying around the windows and foundation.

5 years ago

star star star star star

Marcella Palaferri San Antonio, TX

I noticed Michael was very thorough today in using the brush to knock down webs in my eaves and around my windows. I really appreciate how complete he was. He was also very respectful when we spoke.

5 years ago

star star star star star

John E. Wagner Alexandria, VA

Extremely good service. Exceptional techs have worked well at our properties. We have noticed a change in what critters are around- meaning much fewer of them! Thank you very much!

5 years ago

star star star star star

joan brown Everett, WA

John did a great job. He's professional and personal. Your link to give John a bonus does not work. It didn't work last time. Please give John two bonuses. Thank you and keep up the great work!

5 years ago

star star star star star

Farah Virani Richmond, TX

My technician, Charles, was amazing. I noticed that he took the time to inspect the exterior of my home unlike other technicians that usually just run through a routine without identifying any problem areas.

5 years ago

star star star star star

Paul Sul Chantilly, VA

Ron was professional, friendly and communicated very well. He listened to what we needed and provided great feedback. Enjoyed learning alittle about what is involved. Great service!!

5 years ago

star star star star star

Jean De Gregorio Bay City, TX

Charles F, recently performed a pest control treatment on our home on Tuesday (12/8). ~ He did a great job. He provided the best possible service. Thank you for choosing him to be our pest professional!

5 years ago