Name: Aptive Environmental
Rating: 2.5

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Eireen Hera Encinitas, CA

Kareem listened to all my concerns and did an above and beyond service. In the process of tending to our front of the house, he was stung several times by bees. I hope he is okay.

5 years ago

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G. Marie Crowle San Diego, CA

Current pestiside very effective against my long time enemy - the ANT! I appreciate how the technician lets me know when he's here and answers all my questions. Very thorough.

5 years ago Edited September 14, 2021

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Jon San Diego, CA

The company is responsive and employees respectable. Appreciate they are all clean and neat. They explain what they are doing and ask for feedback or questions. They do a good job. Today's work was exceptional!

5 years ago

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Margo Bick Sacramento, CA

responsive and professional. i noted that big old web still needs attention on the front eves. do i have to wait til next time to get it down? It is visible from my living room. please contact me. very nice technician.

5 years ago

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Jasmine Gonzalez San Antonio, TX

Excellent customer service! Noah answered all the questions I had, was extremely polite and understanding to the craziness of my kids inside my house which I appreciate. Very great start.

5 years ago

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Michael Belk ,

Tyler treated the outside of the house as a re-service treatment since the previous tech only cleaned but did not spray. He apologized and did a complete service. Let me know when he was finished and informed me I could request the same tech. Would be nice if e mail of upcoming service included a window time of treatment.

5 years ago

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Jay Pearland, TX

Cannon was great I would like to request him doing my quarterlies. He’s thorough and meticulous. Just want I am paying for. Side note. Please apply my $30 coupon before the next quarterly. Thank you

5 years ago

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John Logan Pasadena, TX

Rodrigo was excellent, made contact before his arrival, checked in when he arrived, we spoke about any pest concerns I had. Checked out when he departed to confirm I was satisfied. A+ service.

5 years ago

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Kelly Fisk Puyallup, WA

Casey was professional, prompt, and did a great job servicing our house and yard for spiders, ants, and other insects. She was thorough and took the time to look around for nests and webbing. She did a great job!

5 years ago

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Sharon F Friendswood, TX

Wonderful, wonderful customer service. He is a caring individual. Did a wonderful job on exterminating and then checked with us to make sure everything was OK. He is just the best!!

5 years ago Edited September 14, 2021

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Sabina Sacramento, CA

Very professional and friendly. Got it done quickly and was accommodating to my schedule. Hopefully will see results in the coming days because these ants are really bummin me out!

5 years ago

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Dorsey Rushing Pearland, TX

Good explanation of what and how the treatment would take place and I was given a chance to ask questions and provide input before the application of the product. He did a great job!

5 years ago

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Jeff May San Antonio, TX

Our Technician did a great job and was very kind and courteous. He answered all her questions and explained what he was going to do before he did it and made us understand what it was for.

5 years ago

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Michael Hewlett Somerville, NJ

They had just serviced us 2 days ago and my son was playing with friends and by accident unearthed a bee hive in the ground. I called aptive Sunday night and they sent someone out on Monday who resolved the issue.

5 years ago

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Sandra Newton Irvington, NY

Samatha was really wonderful and very informative. Samatha explained each step to everything she was performing. Very knowledgeable. If I can I would like Samatha to come back.

5 years ago

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Ralph larue Lakeland, FL

The tech listened really well to where I needed treated and did an excellent job. But the cost of the treatments are to expensive and I don’t like having to sign a years agreement .

5 years ago

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Russ Gaddi West Sacramento, CA

My experience with Aptive was fantastic! Daniel, my tech, did a phenomenal job spraying the spiders and cleaning up the webs! Thanks Daniel! Hope to see you at your next visit with us!

5 years ago

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Amanda Rudd Irvine, CA

Only thing I would change is making sure both our side gates at our house are completely shut and latched before the tech leaves. The gate that leads to our pool was left unlatched and we have small children. Other then that, he was great and had good customer service.

5 years ago

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Jenna Smith Lake Saint Louis, MO

Emma was the sales person who was super friendly and great to work with. Matt came by to spray and was friendly and courteous. He explained things and answered questions and I look forward to working with him again.

5 years ago

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Madeline Devlin Tacoma, WA

This is confusing as I clicked to review my technician NOT the company which is what was indicated. Bob was great Very knowledgeable and able to answer my many questions. He was also very personable.

5 years ago

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Mike P Greenwood, IN

Jeremy and Jacob did a thorough job after listening to the areas that I requested they pay special attention to. They always ask what I need and don't hurry through the service! Thanks

5 years ago

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Derek M Valrico, FL

The experience is good however reviewing the email it states that the targeted pests were (Below). Nothing in regards to Fleas and Ticks. Which was my number one concern as a pet owner when they first approached me. Spider Webs Spiders Wasp Nests Wasps Webs American Roaches Ants

5 years ago

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Matt Swoboda Ballwin, MO

Mike was the man! I want him to head out for every treatment. Incredibly informative and professional. He is the reason I will continue to be a customer. Please give none credit where it is due.

5 years ago

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Pam Florissant, MO

I just signed up for your service yesterday.So far both the Sales Rep and Service Tech were extremely nice and very informative. I am really bad with names so I can’t name drop.

5 years ago

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Mitchell Lies Indianapolis, IN

James B was my technician today. He was very friendly and made sure to research past treatments to make sure everything we needed was taken of. After chatting he also recommended new services to keep up pest free. Thanks

5 years ago

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Whitney Kasanofsky Palm Harbor, FL

Very polite & nice. I asked if he could spray my garage today due to I have been seeing bugs in there and he had no issue doing that for me. He got all the webs from the corners also! Very happy with the job done today!

5 years ago

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Dutchin Wong Sammamish, WA

Emily was awesome and did exactly as described. Hopefully the baited glue-traps will work to catch more mice versus my own store-bought jaw-traps. Service and communication was awesome. Thanks for the long-overdue visit!

5 years ago

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Mandy Guerra Oceanside, CA

The sales rep was super friendly and informative. Our technician, Kody C, was friendly, on time, and thorough. This was our first service so we’re hoping to see our pest population decrease soon.

5 years ago

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Joshua Moothart Vacaville, CA

Two days in a row I had appointments and no one showed up, but on the third try when the technicians did show up they were very friendly, and seemed to be knowledgeable. They explained everything to me, and I hope there the ones that come back! It’s hard to evaluate the products effectiveness at this time

5 years ago

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Sid Alderete San Antonio, TX

Jason C is a very positive young man with the out most knowledge of his profession... I highly recommend him to get the job done... Thanks Jason for ur great customer service...

5 years ago

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Patrick W Indianapolis, IN

Aptive Environmental came back out to re-spray within days of my request. They sent two great company representatives who took their time to address our concerns. Mike O. was very polite and conscientious.

5 years ago

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David Williams Boerne, TX

Jacob was a nice fellow. However, last service date, I tried REPEATEDLY, to contact your office , by phone and email and got NO RESPONSE. I NEEDED to change the service date and couldn't. It really angered me.

5 years ago

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Charity Oberdier New York, NY

His name is Jeffrey B and he treats me and my family with respect and kindness! Please note that it's a good service . Then with great human service it is service that I will continue for years to come

5 years ago

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Bsanti O'Fallon, MO

Technicians are very polite, get their work done without disturbing the household. So quiet, I didn't hear the technician working on a scheduled visit, so the company scheduled him to return. Great service!!

5 years ago

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John Sullivan North Highlands, CA

For the most part, I've been very satisfied using Aptive Environmental. The technicians have been professional, informative, and polite. Taking the time to do the job right is a trait that I've noticed among the Aptive Environmental employees.

5 years ago

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Legend Of Sully ,

Was told when I signed up the whole first month they would come ever week then after first month every other week for 2 months. Then after the third month it would be a once a month treatment. They came the first 2 weeks then I didn't see them for a month then another month but they still charged me for service. When I signed up I was told I could schedule my appointments after I signed the office I called told me their schedule is automatic and they can't adjust. Y appointment times for me. Making it to where the exterminator shows up at 10 am after I just got home from work at 7am. Either waking me up from wat little sleep I got or not even preforming the service because they waited till I was asleep to show up aslo if they don't preform a service instead of sending out the following day or week they waited for me to call them because they forgot to resend out a exterminator. Other than that their product does work but what's the point if u can't get them to show up.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Stacie Rine Lakeland, FL

Merrill was very courteous and professional. He did a very thorough job and answered all of our questions. He called before arriving and reviewed all paperwork with me before departing.

5 years ago

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PETER SZAREK O'Fallon, MO

Really appreciate his customer oriented solution. Address all of my concerns in which I really appreciate. Service wait times on telephone are way to long and I find it very irritating.

5 years ago

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Ann San Antonio, TX

Aptive use good quality products and we are very happy with their service. The technicians who performed the services since last two times were very efficient and they did an amazing job!

5 years ago

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Karen Reiter Chesterfield, MO

Yes it was great emailing and texting me that you were coming for service. Had no idea what time frame. Can’t be expected to sit around all day. Sprayer came around 5:00. Kind of late. I wasn’t home but another family member was. I was asked to give him a bonus but when you didn’t get to meet him or know his name and he came late in the day, how can you.

5 years ago

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Sutton Springfield, VA

On average, Aptive does a fine job. However, I continue to have to call to request or remind the technicians to check the rodent bait traps to determine if they need to be refilled. The technicians are always polite, professional, and helpful. Aptive treatments have definitely helped decrease pest presence and activity.

5 years ago

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diana ellering Citrus Heights, CA

Friendly, prompt, on time, efficient. Concerned that the cockroaches inside the house and now their offspring are in the house arent addressed with roach traps without having an additional fee. New to pest control, just thought it would have been tackled inside as indicated on initial contact form.

5 years ago

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Paul Skrzypek Spring Valley, CA

Erick T is a personable, knowledgeable, professional pest control tech. He answered all questions regarding the contract and the chemicals used, etc. Aptive is fortunate to have such a dedicated employee!

5 years ago

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Brandi Richards Vacaville, CA

Efficient, thorough, & kind. The technicians were very polite, listened to my concerns about certain areas and did a great job treating our property. Who could ask for anything more?!

5 years ago

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Barb Vogel Chesterfield, MO

Tech worked outside of home, during a heavy rain. When I went looking for him to offer our garage for cover, he was sitting in his truck. Since he was protected from the rain, I did not speak to him. A few minutes later, I looked out again to ask if it was going to do any good to apply product in the heavy rain but he was gone. He left no instruction nor discussed anything with us. We called your office to asked if the product would be any good with the down pour of rain we were receiving. We were told the rain would activate the product. Looking through the information in this email concerning the service and product used, it states not to apply if rain is expected in the next 24 hours. Not sure why we were given a verbal answer which contradicts your written information concerning the effectiveness of this treatment. We need to see what results we get from this treatment before we are able to properly rate your questions below.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Ann Romero Chula Vista, CA

*It didn't take long for them to complete the service *I like that I can have them take care of unwanted pests in between services just in case! *Very friendly! * I like that I can stop service if I want to without a hassle:)

5 years ago

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Richard Kirkland Fairfield, CA

After a subpar experience Aptive came back and more than made up for the first appointment. The technician arrived early and asked what concerns I had and then performed a thorough re-do of the house and property line

5 years ago

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Theodore Spara Ashburn, VA

Very friendly, on time, and thorough. Even though he recommended that maybe we did not need the inside treated, he was very accommodating when I explained why I wanted it done.

5 years ago

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Don Stickley Deer Park, TX

Joel was very friendly and attentive. Did additional steps in the garage. He even looked up tips on scorpions for a probem I am having in another home in central Texas. Very pleased with service.

5 years ago

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Melodie Nethers Tampa, FL

Cristen was very friendly and took time to answer questions as well as treat different areas. She was also very prompt in letting me know about there being a delay in her arrival.

5 years ago