Name: Aptive Environmental
Rating: 2.5

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Billie BJ Sanders Missouri City, TX

My tech Corey came and explained what he was going to do and if I had any questions to let him know. I said that I had seen spiders and ants. He said that he would spray and they should be gone shortly. Thanks Corey

5 years ago

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alicempena@yahoo.com San Antonio, TX

Brian H was friendly and informative. He explained all that he was doing very clearly. My father and myself are very pleased with his services. We hope we get him on our next appt. Thanks again

5 years ago

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Anjan M St Louis, MO

Technician is friendly and knowledgeable explained everything. cleaned up all the webs in garage and around the house . Sprayed everywhere placed baits in garage. very good job A++.

5 years ago

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Kristen Webb San Diego, CA

I thought the technicians were courteous and professional. I wish they had been a little bit more thorough I did have my housekeepers clean all the spiders out about three months ago but as I was going through the perimeter of the property I found about 20 spiders that I had to kill today and taking the trash out tonight there’s quite a few biting me so I’m not sure if they should’ve spent more time or more chemicals or maybe they’ll get it on the second go around when they come back in 30 days, So the jury is out regarding my opinion of your company

5 years ago

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Pedro Fernandez Renton, WA

The response was fast for my rodent problem, I think they made some schedule checks in order to come over today. Bobbie was very nice and answered all of my questions, also thorough in the inspection.

5 years ago

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Michael Gribbins Ballwin, MO

Very friendly and informative sales person and service professionals. They where very helpful in reviewing with me the services offered, answering my questions, and how they could help protect/treat my home.

5 years ago

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Gabe Doss Houston, TX

I was recently informed by my wife that the when the service was done the service agent spent maybe 2 minutes in the back yard. Is that a normal time? Also he didn’t go into each room like I was told by the sales representative. He started spraying inside as soon as he walked in the door not allowing her to take my infant child out of the room. He also cane inside and sprayed right around my dogs cages while they were in it as we were told by the rep that we need to put the dogs away for 30 mins. He also kept trying to play with my dogs after being told not to. I feel that is unprofessional and so far was not a great experience for my household. Seems like he was rushing and didn’t take the time that I feel would be taken to kill these insects. The service isn’t cheap so I think he should have been more thorough. Thank you for your time

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Debra Coleman Riverview, FL

Dean was very patient and nformative about my services and what to expect and assured me that if I had any questions at all he himself or anyone at the office could answer my questions if I had any or needed assistance.

5 years ago

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BV Stafford, VA

Very Professional and friendly. Operator arrived on time and explained the initial and ending process. Operator who came to my house represented Aptive Environmental very well. Mr. Vin B deserves a bonus. He was flexible on where in the house I wanted to be treated. Good to go!!

5 years ago

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Matthew Short St Louis, MO

It was easy to get a technician out to my house. Also, he did a great job by going above and beyond the call of duty and cleaned the spider webs off the side of my house way above my garage door.

5 years ago

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edna Poway, CA

Craigory G was one one of the best techs we have had to our property. I was thinking about canceling the service because it was too difficult to reach someone to schedule an appointment and the person that was out prior to Craig coming out didn't seem to do a thorough job. Craig restored my faith in the company so decided to give the service another try. You need more employees like Craigory G!!!!

5 years ago

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dbrooks San Antonio, TX

Everyone in your company that I've spoken with have been extremely friendly and professional. However, some of my favorite flowers have died after your service. I believe this is because of the impact the chemicals have on local pollinators. I am hoping that this is only temporary, and / or this area can be avoided next treatment. I have not seen as many wasps / roaches / etc. since the treatment, so on the bright side it seems to be very effective!

5 years ago

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Terri Ann Barry Roseville, CA

Showed up on time. Very knowledgeable, very kind, very enjoyable experience. Did the job well, in a short amount of time. Overall experience was absolutely excellent. I hope we have the same technician next time.

5 years ago

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Teresa O'Brien Richmond, TX

They respond to service calls in between the quarterly services . Very inconsistent with the different techs some take longer with the service appointments and some like the last one was done in ten min or less for front and back

5 years ago

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Migdalia Rebecca Ortiz Chico, CA

The technician was very professional, thorough, and nice. He did a great job explaining to me the whole treatment and how he would remove the wasps nest in our backyard, which was my biggest worry. He did a great job!

5 years ago

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Shirley Kenson Chula Vista, CA

We just appreciate the personalized service SOOOO much. Kareem (spelling?) is truly your best face of the company. He is very attentive. Listened well. Provided confident knowledgeable help and advise

5 years ago Edited September 14, 2021

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Cheng-Ming Yang Ashburn, VA

Qusay is very professional. One of the best technician I have met from Aptive. I hope you have more technicians like him. The following rating is for general Aptive not just for Qusay.

5 years ago

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Dave Chesterfield, MO

Michael W was exceptional, very courtesy and professional. He took the time to explain everything he was going do and all the chemicals he was using, and answered al of our questions.

5 years ago

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Elizabeth Humm Wentzville, MO

My only complaint I'd I can't get anyone to respond to my phone calls to give my new credit card number for billing. I tried several times this past week but after auto response transferred me to a rep no one ever answered. Otherwise I have had no problem. I would just like to be able to speak to someone when I need to.

5 years ago

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Alishba Gaming & Reviews Houston, TX

Fantastic customer service from Ashton, fantastic work done by Miles. I am glad that we are with Aptive now. You guys are awesome! I will recommend Ashton and Miles on Nextdoor app.

5 years ago

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Robert McCormick Sugar Land, TX

The information provided to us about Aptive Environmental was excellent, and the person who delivered our first service, Benjamin E, was a very personable provider. Thank you, Benjamin!!!

5 years ago

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Jo Ann San Antonio, TX

Great service. Efficient and effective pest eradication. Ms Antranett B did a great job. Glad I switched to this service. I will recommend this company to friends and family.

5 years ago

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Geno W Danville, CA

The service technician was very friendly and listened to what I had to say.He made sure to cover all the areas that I had requested and followed up with me upon completion.Terrance was professional and courteous.

5 years ago

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slantsghanistan Pearland, TX

Billy was awesome, very courteous and personable, even though he had to wait 20 min for me to get home! Told me everything he was doing and answered all my questions no problem. Great stuff!

5 years ago

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MrMenshan Friendswood, TX

I was very please with service provide by Boone. He actually took time out to make sure that I was not only satisfied with service provided but made sure that I understood my contract. I am pleased with his service.

5 years ago

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Amir Seliman Sugar Land, TX

From the moment I met Jaden, the sales rep. to the moment Clarence performed the extermination, I knew that this was a company with whom I would to do business! Awesome job, guys!

5 years ago

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Mary Fugier Duvall, WA

Ken called before arriving. He was very professional and thorough. He tried very hard to make sure all the work was completed to my satisfaction. I sure appreciate your sending him back out.

5 years ago

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cynthia deleon San Antonio, TX

The tech Paul was ver friendly and courteous. His main concern and first question was what were my conerns and whst areas needed the most care. He was very thorough and quick.

5 years ago

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Charles Williams Oceanside, CA

The company is very easy to work with. Love how a whole report is at my fingertips right after the job is complete. I have a very large piece of property and the technician always covers every inch of it.

5 years ago Edited September 14, 2021

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Len Wehrung Houston, TX

A good service with great technicians. I only wish they were easier to contact by phone. My local office has you on a VM tape loop for 20 minutes or more before telling you that nobody can take your call and to leave a message. VERY POOR customer service, in my opinion.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Mollie Matautia Tacoma, WA

She came over, she explained to me exactly what she was going to do, she did her job well and gave me some traps I can use inside my house for ants 🐜 The only thing that was wrong was we both had different contracts with different prices on it, but she was able to it fixed in minutes. Thank you so much!

5 years ago

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Rebecca Yates League City, TX

Shilo was completely AMAZING!! He was so professional, friendly, and personable! Couldn’t have asked for a better technician to service outside and the inside of my home. I will be requesting only him as my technician!!

5 years ago

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Robert Odenheimer Leesburg, VA

Eric C provided my service today and did an excellent job. He identified himself upon arrival, explained what he was going to do, and did a very thorough job. Great Service from a very nice young man.

5 years ago

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Joe Janney Houston, TX

Tim C did a great job! He arrived and explained what he would be doing, asked if there was anything else needed and then provided excellent pest control coverage throughout my yard.

5 years ago Edited September 14, 2021

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Syndee San Diego, CA

It worked 50-60%, rest of that didn't work. Front service to second service only 1 month different, I knew why. It didn't work well. But I can't cancel service because I have to pay full price, it is so expensive than I got serviced. I will expect more quality service then before. It is the reason for review. And it didn't work to set up schedule through apple app also.

5 years ago

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Carlos Castillo Missouri City, TX

Roger was very professional and courteous, he answered my questions without hesitasion and was knowledgeable about his work, it was a pleasure having him for for our technitian.

5 years ago

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Crystal Britt Pasadena, TX

Boone was punctual, pleasant to deal with, and thorough in his explanation and questions I had. His customer service and knowledge is what you hope for and expect when choosing a preventative yearly treatment for your home.

5 years ago

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Mark ANTHONY Vancouver, WA

Your technician Frederick is a nice guy. He went right to work and answered all my questions to my satisfaction. He seems to be kind and knowledgeable. I look forward to him coming over to help!

5 years ago

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Tatiana B Potomac, MD

We had our first initial treatment today. Sean was our tech, he was super friendly and professional, explain everything he was about to do. I feel like he did a very good job, thank you, Sean!

5 years ago

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Zebede Perez San Antonio, TX

Wonya J was very helpful and has so much knowledge! Glad he came out and educated us on how easy it is to connect with Aptive and give them a call if we need anything!! This man deserves a raise.

5 years ago

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Bob Jones Baltimore, MD

Martonyo (Tony) was very personable and thorough in discussing today's treatment about what was done and what to expect. Always had a smile on his face!! He did a great job with our initial application.

5 years ago

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Yvonne Nino San Antonio, TX

I was unable to speak to the technician before he left. I had concerns regarding spider eggs under my patio furniture where I had 20 spider egg sacs and I put all my patio furniture upside down so that it could be sprayed underneath. The patio furniture area was not sprayed.

5 years ago

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Jessica Cisler Columbus, OH

Brandon A came to treat my residence. I was very impressed with his friendly and professional nature. He made sure I understood the process and maintained open communication before, during and after the service.

5 years ago

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Tim crandell Wilkeson, WA

Arrived on time, was respectful of Covid 19 concerns, answered all questions with interest in customer concerns, and overall made my ant trouble appear resolvable and manageable. Job well done.

5 years ago

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Terry B Sacramento, CA

Aptive has been very reliable with scheduling service and addressing concerns. Their rates are also very reasonable and the product they use is very good. But they are not able to send the requested technician each time. Technicians range in ability and thoroughness, but when you get a good one, the service can be quite excellent.

5 years ago

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Kim Shin Centreville, VA

Carlos is excellent and checking thoroughly each rooms with care. He provided the best service ever since I have started to use your company for my home. I highly recommend him !!!

5 years ago Edited September 14, 2021

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Gene Flores Pasadena, TX

Tyler was excellent. He was very professional in how he conducted himself on today's visit. He made feel we could ask questions and he made sure we were satisfied with todays treatment. Thank you

5 years ago Edited September 14, 2021

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Shunte R. Houston, TX

Chris was great!! He explained what he was going to do & informed me of my wasp issue!! Kudos for Chris for being prompt & explaining what he was going to treat!! Satisfied customer here!! Thank you Chris!!

5 years ago

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Pamela D Houston, TX

The service technician, Daniel, did an excellent job. He was very professional, polite, and he answered all of the questions and concerns I had. I was impressed with the first service treatment.

5 years ago

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Patrick Koehler Sr Collinsville, IL

The service technician Darion W was excellent and did the best job from Aptive that we have yet to receive. Hands down, he beats the rest of them. He did an excellent job and should be rewarded.

5 years ago