Name: Aptive Environmental
Rating: 4.7

star star star star star_border

Amanda Rudd Irvine, CA

Only thing I would change is making sure both our side gates at our house are completely shut and latched before the tech leaves. The gate that leads to our pool was left unlatched and we have small children. Other then that, he was great and had good customer service.

4 years ago

star star star star star

Jenna Smith Lake Saint Louis, MO

Emma was the sales person who was super friendly and great to work with. Matt came by to spray and was friendly and courteous. He explained things and answered questions and I look forward to working with him again.

4 years ago

star star star star star

Madeline Devlin Tacoma, WA

This is confusing as I clicked to review my technician NOT the company which is what was indicated. Bob was great Very knowledgeable and able to answer my many questions. He was also very personable.

4 years ago

star star star star star

Mike P Greenwood, IN

Jeremy and Jacob did a thorough job after listening to the areas that I requested they pay special attention to. They always ask what I need and don't hurry through the service! Thanks

4 years ago

star star star star star_border

Derek M Valrico, FL

The experience is good however reviewing the email it states that the targeted pests were (Below). Nothing in regards to Fleas and Ticks. Which was my number one concern as a pet owner when they first approached me. Spider Webs Spiders Wasp Nests Wasps Webs American Roaches Ants

4 years ago

star star star star star

Matt Swoboda Ballwin, MO

Mike was the man! I want him to head out for every treatment. Incredibly informative and professional. He is the reason I will continue to be a customer. Please give none credit where it is due.

4 years ago

star star star star star

Pam Florissant, MO

I just signed up for your service yesterday.So far both the Sales Rep and Service Tech were extremely nice and very informative. I am really bad with names so I can’t name drop.

4 years ago

star star star star star

Mitchell Lies Indianapolis, IN

James B was my technician today. He was very friendly and made sure to research past treatments to make sure everything we needed was taken of. After chatting he also recommended new services to keep up pest free. Thanks

4 years ago

star star star star star

Whitney Kasanofsky Palm Harbor, FL

Very polite & nice. I asked if he could spray my garage today due to I have been seeing bugs in there and he had no issue doing that for me. He got all the webs from the corners also! Very happy with the job done today!

4 years ago

star star star star star

Dutchin Wong Sammamish, WA

Emily was awesome and did exactly as described. Hopefully the baited glue-traps will work to catch more mice versus my own store-bought jaw-traps. Service and communication was awesome. Thanks for the long-overdue visit!

4 years ago

star star star star star

Mandy Guerra Oceanside, CA

The sales rep was super friendly and informative. Our technician, Kody C, was friendly, on time, and thorough. This was our first service so we’re hoping to see our pest population decrease soon.

4 years ago

star star star star star_border

Joshua Moothart Vacaville, CA

Two days in a row I had appointments and no one showed up, but on the third try when the technicians did show up they were very friendly, and seemed to be knowledgeable. They explained everything to me, and I hope there the ones that come back! It’s hard to evaluate the products effectiveness at this time

4 years ago

star star star star star

Sid Alderete San Antonio, TX

Jason C is a very positive young man with the out most knowledge of his profession... I highly recommend him to get the job done... Thanks Jason for ur great customer service...

4 years ago

star star star star star

Patrick W Indianapolis, IN

Aptive Environmental came back out to re-spray within days of my request. They sent two great company representatives who took their time to address our concerns. Mike O. was very polite and conscientious.

4 years ago

star star star star star

David Williams Boerne, TX

Jacob was a nice fellow. However, last service date, I tried REPEATEDLY, to contact your office , by phone and email and got NO RESPONSE. I NEEDED to change the service date and couldn't. It really angered me.

4 years ago

star star star star star

Charity Oberdier New York, NY

His name is Jeffrey B and he treats me and my family with respect and kindness! Please note that it's a good service . Then with great human service it is service that I will continue for years to come

4 years ago

star star star star star

Bsanti O'Fallon, MO

Technicians are very polite, get their work done without disturbing the household. So quiet, I didn't hear the technician working on a scheduled visit, so the company scheduled him to return. Great service!!

4 years ago

star star star star star_border

John Sullivan North Highlands, CA

For the most part, I've been very satisfied using Aptive Environmental. The technicians have been professional, informative, and polite. Taking the time to do the job right is a trait that I've noticed among the Aptive Environmental employees.

4 years ago

star star star_border star_border star_border

Legend Of Sully ,

Was told when I signed up the whole first month they would come ever week then after first month every other week for 2 months. Then after the third month it would be a once a month treatment. They came the first 2 weeks then I didn't see them for a month then another month but they still charged me for service. When I signed up I was told I could schedule my appointments after I signed the office I called told me their schedule is automatic and they can't adjust. Y appointment times for me. Making it to where the exterminator shows up at 10 am after I just got home from work at 7am. Either waking me up from wat little sleep I got or not even preforming the service because they waited till I was asleep to show up aslo if they don't preform a service instead of sending out the following day or week they waited for me to call them because they forgot to resend out a exterminator. Other than that their product does work but what's the point if u can't get them to show up.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

star star star star star

Stacie Rine Lakeland, FL

Merrill was very courteous and professional. He did a very thorough job and answered all of our questions. He called before arriving and reviewed all paperwork with me before departing.

4 years ago

star star star star star

PETER SZAREK O'Fallon, MO

Really appreciate his customer oriented solution. Address all of my concerns in which I really appreciate. Service wait times on telephone are way to long and I find it very irritating.

4 years ago

star star star star star

Ann San Antonio, TX

Aptive use good quality products and we are very happy with their service. The technicians who performed the services since last two times were very efficient and they did an amazing job!

4 years ago

star star star star_border star_border

Karen Reiter Chesterfield, MO

Yes it was great emailing and texting me that you were coming for service. Had no idea what time frame. Can’t be expected to sit around all day. Sprayer came around 5:00. Kind of late. I wasn’t home but another family member was. I was asked to give him a bonus but when you didn’t get to meet him or know his name and he came late in the day, how can you.

4 years ago

star star star star star_border

Sutton Springfield, VA

On average, Aptive does a fine job. However, I continue to have to call to request or remind the technicians to check the rodent bait traps to determine if they need to be refilled. The technicians are always polite, professional, and helpful. Aptive treatments have definitely helped decrease pest presence and activity.

4 years ago

star star star star star_border

diana ellering Citrus Heights, CA

Friendly, prompt, on time, efficient. Concerned that the cockroaches inside the house and now their offspring are in the house arent addressed with roach traps without having an additional fee. New to pest control, just thought it would have been tackled inside as indicated on initial contact form.

4 years ago

star star star star star

Paul Skrzypek Spring Valley, CA

Erick T is a personable, knowledgeable, professional pest control tech. He answered all questions regarding the contract and the chemicals used, etc. Aptive is fortunate to have such a dedicated employee!

4 years ago

star star star star star

Brandi Richards Vacaville, CA

Efficient, thorough, & kind. The technicians were very polite, listened to my concerns about certain areas and did a great job treating our property. Who could ask for anything more?!

4 years ago

star star star_border star_border star_border

Barb Vogel Chesterfield, MO

Tech worked outside of home, during a heavy rain. When I went looking for him to offer our garage for cover, he was sitting in his truck. Since he was protected from the rain, I did not speak to him. A few minutes later, I looked out again to ask if it was going to do any good to apply product in the heavy rain but he was gone. He left no instruction nor discussed anything with us. We called your office to asked if the product would be any good with the down pour of rain we were receiving. We were told the rain would activate the product. Looking through the information in this email concerning the service and product used, it states not to apply if rain is expected in the next 24 hours. Not sure why we were given a verbal answer which contradicts your written information concerning the effectiveness of this treatment. We need to see what results we get from this treatment before we are able to properly rate your questions below.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

star star star star star_border

Ann Romero Chula Vista, CA

*It didn't take long for them to complete the service *I like that I can have them take care of unwanted pests in between services just in case! *Very friendly! * I like that I can stop service if I want to without a hassle:)

4 years ago

star star star star star

Richard Kirkland Fairfield, CA

After a subpar experience Aptive came back and more than made up for the first appointment. The technician arrived early and asked what concerns I had and then performed a thorough re-do of the house and property line

4 years ago

star star star star star

Theodore Spara Ashburn, VA

Very friendly, on time, and thorough. Even though he recommended that maybe we did not need the inside treated, he was very accommodating when I explained why I wanted it done.

4 years ago

star star star star star

Don Stickley Deer Park, TX

Joel was very friendly and attentive. Did additional steps in the garage. He even looked up tips on scorpions for a probem I am having in another home in central Texas. Very pleased with service.

4 years ago

star star star star star

Melodie Nethers Tampa, FL

Cristen was very friendly and took time to answer questions as well as treat different areas. She was also very prompt in letting me know about there being a delay in her arrival.

4 years ago

star star star star star

Sandra lahay Bradenton, FL

first time customer. so far, am satisfied. technician was very courteous and explained in detail the answers to my questions. Dennis, who sold me the service, was also as nice and professional as Garrett.

4 years ago

star star star star star

Shaun Nelson ,

I like the fact that your tech was very professional, and informative! He made me feel comfortable about having service with you all. He also did everything that he said he was going to do.

4 years ago

star star star star star

andreia albino Wayne, NJ

Great service so far, I’ve been a customer for almost 2 years and I have no complains! Thomas Jennings went above and beyond to provide a great service and he was very nice and polite !!! Thanks !!!Andreia A

4 years ago

star star star star star

Sonja Antelope, CA

My technician went out of his way to make sure I was comfortable with all the creepy crawling/flying creatures in and around my house. He was very friendly and professional as well. Best technician so far 😊

4 years ago

star star star star star

Isleen Gardner Orlando, FL

I’m a first time customer. They were able to switch my appointment with no hassle. The technician showed up on time during the time frame assigned to me and played attention to my concerns.

4 years ago

star star star star star

Tiffanie Jones Florissant, MO

Jovan was excellent and explained in detail about today’s service before starting! Afterwards he shared with me about a spider nest in the backyard and that Aptive would be back in 7-14 Days to follow up!

4 years ago

star star star star star

Suzanne Salazar Houston, TX

Ehiamen U was on time and very thorough! The outside was cleaned and treatment was great. The outside looks even better than before! He also was very thorough in spraying the inside. Very polite. Thanks Ehiamen!

4 years ago Edited September 14, 2021

star star star star star_border

Kevin Gault San Diego, CA

Max was pleasant, answered any questions and completed all tasks that I was told would be performed. I have two rather large patio covers and Max took the time to go over brushing spider webs from each beam probably added 15 minutes to his service stop. The pest service I was using before would never spend more than 10 minutes on the property.

4 years ago

star star star star star

Don Swanson Seattle, WA

Cory did an awesome job. He was very knowledgeable about the products being used and went above and beyond what I normally see when technicians service the property. Great job!!

4 years ago

star star star star star

Pamela Flohr Houston, TX

The Aptive Tech, Isaiah C was very professional and engaging. Pleasant young man and knew what he was doing. This was my first service as I am a new customer and I am very pleased.

4 years ago

star star star star star

Vanessa Sanchez San Antonio, TX

Shawn was so nice and I felt like he was being completely honest about the services and was very descriptive about what I was signing. I hope he’s our tech for our next service!

4 years ago

star star star_border star_border star_border

Lynn Beksha Seminole, FL

I am really frustrated with the scheduling of this visit and the online app. I received a call yesterday about my appointment and the automated system said if I need inside treatment I would have to schedule an appointment. After 20 minutes on hold I opted for the call back option. My first call back came at 10:02pm EST! I tried to call back and again, on hold so I opted for callback but sent an email as well. I received a call back at 3:45AM Eastern time!!! This is not appropriate by any means. I received an email that I had an appointment scheduled for today. I responded back with my concern and received an email response again that the technician would come between 1pm and 4pm and would call 30 minutes a head of time. I never received a call 30 minutes before. I am glad I was home because I really did need the inside treatment. The technician was efficient and respectful but I am not satisfied with the scheduling process or the online app. The online app appears useless and does not function as it is outlined to do in emails or app instruction.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

star star star star_border star_border

Chris San Antonio, TX

So far you sprayed once, didnt come out for the follow up visit and we had to call about it. Now we have to wait for yall to spray 2 more times to get rid of the bugs. We have more bugs then we did before we switched to aptive. I calked today to get help, and gotput on a call back list twice and have now waited 3 hours with nocall back. Ill be cancelling as soon as possible.

4 years ago

star star star star star

Dan Franco Bellevue, WA

Technician was on time, explained what was to be done. we had to leave for an appointment which was not planned. He completed the job and we have not seen insects since. WE hope this continues.

4 years ago Edited September 14, 2021

star star star_border star_border star_border

Cathy Nutter Sacramento, CA

the technician removed the wasp nest but didn't have spray so the wasps came back. I had to go out there with spray and spray them myself. 2 days after the tech was here, spiders and ants were still there. I went out with spray I bought and sprayed. that seemed to work better. not sure what you are spraying with but it does not work. I was told if I cancelled the contract I would have to pay the additional amount due to the discount off the first visit. I don't agree with that because really nothing was done but removing the wasp nest. So I will not be referring anybody to your company.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

star star star star star_border

Alisha haley Budd Lake, NJ

My tech Richard C was very friendly and did exactly what I wanted done. Aptive gave me a courtesy spray to help me with some beetles that have invaded my yard, fingers crossed they destroyed the little bastards! Thanks Aptive! Alisha H

4 years ago

star star star star star

Paul Borick Manassas, VA

The technician knocked on the door to let us know he was on the premises. He asked if we had any special needs. He took care of the one request along with doing the regular treatment. He was courteous and professional.

4 years ago