Name: Aptive Environmental
Rating: 4.8

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Agustin Pimentel San Diego, CA

First of all, I would like to thank Edoardo M, Edoardo did an excellent job in treating my property. He was very attentive to my needs and specifications of my ant situation. Thanks again Edoardo.

4 years ago

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Charles R Kossman El Cajon, CA

Best: Rat boxes. Dislike: Rat boxes not provided for 4 wks until I complained to salesperson. Worst of all: Answering system is an abominagtion., Calls go to a central area, but not one answers!. Had this been in place when I signed agreement, I would never have signed up.

4 years ago

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Roadrunnercoop Vacaville, CA

What I like best is the courtesy, and responsiveness to my receive on the phone whenever I call, I also appreciate the technician's professionalism, knowledge of what needs to be done, and implementation of same, but only after discussion with me as the customer. He was very polite, courteous, pleasant and thorough! Thank you Much! Gary

4 years ago Edited September 14, 2021

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Prashantha Upadhya Hillsborough, NJ

This was my first application. Patrick B performed this activity. He was Very professional and courteous. Clearly explained everything that will happen and completed on time. Certainly created the wow! experience.

4 years ago

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Cynthia Paredes San Antonio, TX

Tai was very good. He also apologized for the mix up that has been occurring with me and getting my service. I was ready to cancel my service. But Tai took his time and communicated with me over the service he did. Thanks

4 years ago

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Neal Mareschal St Louis, MO

The gentlemen that came out today was extremely knowledgeable and helpful. The amount of information he provided was truly impressive. Really hope he’s the same person to come next time.

4 years ago

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Luis D. Garcia San Diego, CA

The company has been great so far. Our technician Marco M texted 20 minutes before he arrived and that was very appreciated. He was very informative and knowledgeable. Hope to see him again!

4 years ago

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Sylvia M. Perez San Antonio, TX

The young man Shawn R did a good job explaining what he was going to do and look for. He was patient and friendly. He has a good eye for looking for the pests. He deserves a $5 bonus. Thank you for your services.

4 years ago

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Greg G Ashburn, VA

My technician Mark was extremely polite, professional very informative on the treatment process. This service was for a second treatment after the initial treatment a week and a half ago. Mark performed the service and kept me informed of what he was doing. Thank you Mark for the excellent service!

4 years ago

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Lindsay Steinbach Kent, WA

The technician was very helpful and answered all of my questions about what kinds of wasp/hive activity we had on our house, as well as how long to wait to let our dog outside

4 years ago

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Shelly Lynn San Diego, CA

Mike the technician is friendly efficient puntual attentive to your request! Worked hard in the excessive heat without complaint. Best tech so far! Amazing! Knew what he was doing!

4 years ago

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Bladeswing 11 Bulverde, TX

Kedric R, our technician today did a good job and was very respectful of our requests. Overall Aptive is not worth the effort it takes to write this review. I will not go into too much detail, but if you really want to see all the hassles we have gone through, you can check your records and all my phone conversations I've had after waiting 20-30 minutes on hold to speak to one of your reps that aren't even in my state, to see how how many times I missed work to be home for a scheduled appointment just to have some recording call to cancel. Not to mention that I have yet to see a dead or struggling bug. (but lots of live ones)

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Kobi Brock Maple Valley, WA

I was not home at the time of service but my husband was. The technician did not know about bringing bait stations and said he would bring them at a later date. The technician also did not attempt to come in the home and spray inside the home as we were told could be done.

4 years ago Edited September 14, 2021

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Durga Kalidindi Richmond, TX

Aptive has been very prompt for all our re-service requests. Very happy with the service and continue to expect the same level of service. Appreciate Brandon W service today. Stay safe!!!!

4 years ago

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Jill Rodgers Lake Saint Louis, MO

Did not get a message that they were coming this time, and the weather was not the greatest. The tech could not do the eaves. They did follow up the following week to complete and I had received a message that they were coming this time.

4 years ago

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Stephen Barnhard West Sacramento, CA

Aptive does a very good job servicing of my home for pest control. If I ever have any issues with pest control they come right back out and take care of it. Very organized and responsible company.

4 years ago

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Tanisha Cruz Riverview, FL

Whyatt was an EXCEPTIONAL technician! He did not leave any questions unanswered and was very informative! His Trainee is lucky to have him showing the ropes! Thank you for your A++ service!

4 years ago

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Dina Escondido, CA

Switched from another company due to tech’s unprofessional manner and inferior job. Thrilled by my first service and was impressed with Max. Very polite, professional and thorough! Well done.

4 years ago

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D Berman Sarasota, FL

I had to reschedule this service twice as the service person did not come during the scheduled time period. I would have rescheduled today but did not want to have to wait anymore. He showed up 3 hours after the 8am to 10am window(1pm). He was also on his phone the whole time he was in the yard. After completing the yard he sat in his truck for 10 minutes, where he was blocking traffic on the road. I had to ask him to come in to the house to finish. He was pleasant enough but not very organized. This is only the second visit to my house, but I am not very happy at this point.

4 years ago

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BShan San Antonio, TX

Abimael T was extremely professional. His quality of service was first rate and even got rid a swarm of hornets in my entry way during his visit! I highly recommend this technician for any pest control treatment.

4 years ago

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Christopher McAlister Troy, MO

Excellent Professional Service, and very helpful and knowledgeable in all areas and was concerned about my questions, and sprayed all over to eliminate the bug, and spider concerns I had. Would request this young man again

4 years ago

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Brad C Saint Charles, MO

Jarvis was great! Very professional, but also personable. I walked around with him and explained what he was doing and why. Really great guy and speaks well of your company. It was easy to tell he likes his job.

4 years ago

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Charity James St Louis, MO

Our technician Michael W was amazing! He was so professional and thoroughly explained all of the work he did and why. He went above and beyond to provide quality service. He deserves a bonus for sure!

4 years ago

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Paul Witt Seminole, FL

Today was our first experience using Aptive. Technician was extremely professional, arrived on-time, and was thorough with the treatment. She was also knowledgeable and helpful with any of our questions that we had.

4 years ago

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Monique Thorsen Texas City, TX

So far so good. 1st visit was good. Tech was very polite & professional. Been seeing dead roaches etc, so I'm assuming treatment is working. Good about patiently waiting for me to put my dogs.. next appt today at 1-5p so we'll see how it goes as well...

4 years ago

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Tgeller San Antonio, TX

John R and staff very nice and informative. Very professional and low price. With the pandemic, the only reason I gave 4 stars instead of 5 is none of the staff used masks. I spoke to my neighbors and this is the one reason they did not open their doors.

4 years ago

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Shannon de Rubens Sammamish, WA

He was friendly enough and efficient but for a mid-morning appointment was already "out" of the bait stations for mice, so he promised a technician would bring them the following morning. Maybe I'm missing something but I don't believe we have any anywhere and I didn't notice anyone come. The whole reason we agreed to the service was mice control, so this was a miss. It is also strange to be "out" of the device needed for the customer's main issue. It made me wonder why he wasn't prepared ? How many appointments could possibly have been before ours at 10AM?

4 years ago

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Mark Thompson Elizabethtown, KY

I like the friendliness of the technicians and the knowledge they shared. The tech was very thorough when applying the application to my yard and house. Much better than I anticipated. She honestly did an Outstanding job!

4 years ago

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christine lee Missouri City, TX

Tim was efficient and explained every step he was taking to keep the bugs away. Gave flyer with number and explained what to do if I needed service in between regular treatments !

4 years ago Edited September 14, 2021

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Jerry Johnson Sacramento, CA

I was impressed with the same day service and positive attitude, and professionalism of both the sales rep and service technicians. Looking forward to continued great service.

4 years ago

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JW Sugar Land, TX

Jay K came to do my regular pest treatment today and I wasn’t home. He sprayed outside, but then returned later to spray the inside when I got home. Thanks for making an extra trip and doing it with a SMILE!!

4 years ago Edited September 14, 2021

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Billie BJ Sanders Missouri City, TX

My tech Corey came and explained what he was going to do and if I had any questions to let him know. I said that I had seen spiders and ants. He said that he would spray and they should be gone shortly. Thanks Corey

4 years ago

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alicempena@yahoo.com San Antonio, TX

Brian H was friendly and informative. He explained all that he was doing very clearly. My father and myself are very pleased with his services. We hope we get him on our next appt. Thanks again

4 years ago

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Anjan M St Louis, MO

Technician is friendly and knowledgeable explained everything. cleaned up all the webs in garage and around the house . Sprayed everywhere placed baits in garage. very good job A++.

4 years ago

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Kristen Webb San Diego, CA

I thought the technicians were courteous and professional. I wish they had been a little bit more thorough I did have my housekeepers clean all the spiders out about three months ago but as I was going through the perimeter of the property I found about 20 spiders that I had to kill today and taking the trash out tonight there’s quite a few biting me so I’m not sure if they should’ve spent more time or more chemicals or maybe they’ll get it on the second go around when they come back in 30 days, So the jury is out regarding my opinion of your company

4 years ago

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Pedro Fernandez Renton, WA

The response was fast for my rodent problem, I think they made some schedule checks in order to come over today. Bobbie was very nice and answered all of my questions, also thorough in the inspection.

4 years ago

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Michael Gribbins Ballwin, MO

Very friendly and informative sales person and service professionals. They where very helpful in reviewing with me the services offered, answering my questions, and how they could help protect/treat my home.

4 years ago

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Gabe Doss Houston, TX

I was recently informed by my wife that the when the service was done the service agent spent maybe 2 minutes in the back yard. Is that a normal time? Also he didn’t go into each room like I was told by the sales representative. He started spraying inside as soon as he walked in the door not allowing her to take my infant child out of the room. He also cane inside and sprayed right around my dogs cages while they were in it as we were told by the rep that we need to put the dogs away for 30 mins. He also kept trying to play with my dogs after being told not to. I feel that is unprofessional and so far was not a great experience for my household. Seems like he was rushing and didn’t take the time that I feel would be taken to kill these insects. The service isn’t cheap so I think he should have been more thorough. Thank you for your time

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Debra Coleman Riverview, FL

Dean was very patient and nformative about my services and what to expect and assured me that if I had any questions at all he himself or anyone at the office could answer my questions if I had any or needed assistance.

4 years ago

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BV Stafford, VA

Very Professional and friendly. Operator arrived on time and explained the initial and ending process. Operator who came to my house represented Aptive Environmental very well. Mr. Vin B deserves a bonus. He was flexible on where in the house I wanted to be treated. Good to go!!

4 years ago

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Matthew Short St Louis, MO

It was easy to get a technician out to my house. Also, he did a great job by going above and beyond the call of duty and cleaned the spider webs off the side of my house way above my garage door.

4 years ago

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edna Poway, CA

Craigory G was one one of the best techs we have had to our property. I was thinking about canceling the service because it was too difficult to reach someone to schedule an appointment and the person that was out prior to Craig coming out didn't seem to do a thorough job. Craig restored my faith in the company so decided to give the service another try. You need more employees like Craigory G!!!!

4 years ago

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dbrooks San Antonio, TX

Everyone in your company that I've spoken with have been extremely friendly and professional. However, some of my favorite flowers have died after your service. I believe this is because of the impact the chemicals have on local pollinators. I am hoping that this is only temporary, and / or this area can be avoided next treatment. I have not seen as many wasps / roaches / etc. since the treatment, so on the bright side it seems to be very effective!

4 years ago

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Terri Ann Barry Roseville, CA

Showed up on time. Very knowledgeable, very kind, very enjoyable experience. Did the job well, in a short amount of time. Overall experience was absolutely excellent. I hope we have the same technician next time.

4 years ago

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Teresa O'Brien Richmond, TX

They respond to service calls in between the quarterly services . Very inconsistent with the different techs some take longer with the service appointments and some like the last one was done in ten min or less for front and back

4 years ago

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Migdalia Rebecca Ortiz Chico, CA

The technician was very professional, thorough, and nice. He did a great job explaining to me the whole treatment and how he would remove the wasps nest in our backyard, which was my biggest worry. He did a great job!

4 years ago

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Shirley Kenson Chula Vista, CA

We just appreciate the personalized service SOOOO much. Kareem (spelling?) is truly your best face of the company. He is very attentive. Listened well. Provided confident knowledgeable help and advise

4 years ago Edited September 14, 2021

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Cheng-Ming Yang Ashburn, VA

Qusay is very professional. One of the best technician I have met from Aptive. I hope you have more technicians like him. The following rating is for general Aptive not just for Qusay.

4 years ago

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Dave Chesterfield, MO

Michael W was exceptional, very courtesy and professional. He took the time to explain everything he was going do and all the chemicals he was using, and answered al of our questions.

4 years ago

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Elizabeth Humm Wentzville, MO

My only complaint I'd I can't get anyone to respond to my phone calls to give my new credit card number for billing. I tried several times this past week but after auto response transferred me to a rep no one ever answered. Otherwise I have had no problem. I would just like to be able to speak to someone when I need to.

4 years ago